BH - Des Moines

Experiencia fantástica: Todd the maintenance tech is amazing!!!! He is always great with work orders! He helped my husband get the car out of snow. Thank you!!!!!

Experiencia negativa: The Preserve at Terrell Mills. There is too much dishonesty going on. I encourage you to document everything from the very start. I don't recommend applying at all. You are going to be lied about the promotion. Signed lease/ moved in 18 Sept 25 Rent: on lease 1035. Payment portal 1055. Vacancy fee: you will have to cover the vacancy fee for your payment prior to the date you signed your lease. You lease will state you are only responsible for fee starting the day you move it. The preserves does not read or follow it's contract. Rental insurance: $18 if you don't have one. You will be told to submit yours on liveBH app. When you submit it, take a screenshot. They will tell you the do not acknowledge it and ask to upload it to infoconfirm website. They will ask you to them as landlord in your insurance. Expect manipulation of information. Infoconfirm will keep denying your insurance, the never answer the call. You need to send angry emails for about a week before getting response. The preserve will not waive the $18 until the following month. You will pay for two insurance in one month. On infoconfirm the fee is $13, who is the Preserve to be honest with you. If you are someone how does not enjoy your peace and quietness. The preserve's is for you. Add about $200 cushion fees per month to the total lease amount, you are going to need it. The white picture is for October, the dark picture is for November. Plan ahead. The grandstand and park are within the area (less than 1 min drive), my friends don't have the headaches I have, it's cheaper and an upgrade.

Experiencia negativa: Trash ️ Bad Management...OKC

Experiencia negativa: Very poor management and negligence by the "BH" company. It took them an extensive amount of time to resolve our issue. Our annual renewal lease was due but upon reaching out to the company, we discovered that they attached the wrong unit to our renewal. The unit type attached to our renewal was a larger layout with features we don't currently have, therefore more expensive. The company stated the issue was a computer glitch, which I understand because technology has it's faults. However, the companies lack of professionalism, communication, and customer service to resolve the issue in an appropriate time manner was ridiculous. We left multiple voicemails for weeks asking for a return call. The staff voicemail we called stated calls will be returned in 24-48 hours and we did not ever receive ONE return call. Email communication was not successful. We kept receiving the same auto generated response from different staff members about rent prices being non-negotiable, which was not even aligned with our written request to change the unit type attached to our renewal lease and provide new pricing quotes. It took around 1.5 months to get the issue resolved after we repeatedly contacted different employees. We finally got this issue resolved by responding to an automated text about renewing our lease after we had ALREADY been contacting the company for a month about how our renewal lease had incorrect unit/pricing information. The poor/lost communication and failure to respond and resolve residents' inquiries in a timely and efficient manner was very frustrating.

Experiencia negativa: I think your pure air pledge is completely bs

Experiencia negativa: Be careful when you apply to live at a property, managed by this company especially when you pay upfront for the application process. I've been waiting for a refund check From BH management for Sorrento Apartments in Fort Worth Texas since March 2025 for $250. I have sent numerous emails and made numerous phone calls and I still have not received my refund. I just get told the same thing over and over again that it has been mailed to me and I still have not received it. I have asked if they can send it to me overnight with tracking and I have not gotten an answer to that question. They just keep saying that they mailed it. I also asked if they could inter- office it to the apartment complex that I applied for and they never would answer that question either. I will be filing a complaint with the Better Business Bureau, Texas department of housing community affairs, Office of attorney general of Texas, and any other platform I can find. I have wasted so much time and I need my money back ASAP! I feel as if they owe it to me to overnight it to me with tracking Seeing as how I have waited so long already!

Experiencia negativa: This company is BOGUS‼️Moved into one of their properties on 6/12/25, no hot water, can’t use the kitchen due to renovation issues, extreme SPIDER, ROACH & INSECT, etc. Contacted corporate, only to receive false emails and information. Darn property manager wouldn’t even give me the corporate information. I asked for concessions towards the rent for July due to moving in for two weeks and not being able to settle in due to the serious repairs. No one will return my calls or emails. Please do not rent from this company.

Experiencia negativa: Here is what I have to say about BH properties. You have mislead residence of Kimberly Crossing by offering us a lease certainly while selling us off to some other company who offers non of the services that we based our selection on. We are so disappointed with this. We haven’t even had a chance to fully settle in so I am certain this sale was in works while lies were being advertised to us on the property tour and online. If we knew this was being sold off we would have chosen another place, but now we are stuff here. This is truly infuriating after dealing with terrible management for many years now we were mislead by this one.

Experiencia negativa: We live in BH Breckinridge point apartment Richardson based our cooling system is down for a week no body from office trying to fix it we are sweating in unit requested 5 time for repair when we call they say part is coming if ask more the front office hangs up the phone on us this is absolutely worst place to live the management hires people with tattoo all over their face acting gangsters at leasing office this is worst contract I had

Experiencia negativa: While the beginning of my 6 months with BH Management went smoothly, this company has turned out to be yet another property management company that messes up my billing ledger and fails to correct their mistakes. In March, I was suddenly double-billed for utilities from LAST summer when we were under different management. Around the same time, I found out BH Management would be leaving my townhome complex at the end of April. I immediately got in contact with our property manager to get my money refunded knowing they were about to be leaving. After a couple of weeks of long email correspondences in which I sent proof in the form of old ledgers, emails, and bank statements, the manager told me my refund would show up in my bank account in 1-5 business days. Of course, the money never came, and my property manager proceeded to ghost me and has not replied to my emails since. I even asked customer service to confirm if she still works for the company and found out that yes she does! For the last week I have been in contact with customer service, re-explaining the situation, re-sending proof that I was wrongfully billed, all to be told this morning that I actually just need to take it up with the new management company (which is totally unfair to the new management company IMO). So to sum it up, after giving this company ample time to correct a simple mistake (roughly 3 weeks before the company left my complex and 40 days since I first brought it to their attention) I have received no help and must start from scratch with a new company! As with most of these large corporate management companies that I have had experience with, get ready to waste a lot of time just to receive no help when you get screwed over.

Experiencia negativa: Horrible management company. They took over a prior property management company. They are over billed me… and keep giving me the run around. I am in the process of taking them to small claims court!

Experiencia negativa: Chapel commons in Wesley chapel the worse especially the manager Drake. As a brand new tenant with concerns he can’t address he is terrible. I do not recommend speaking to him for any concerns. There is issues in my home and as a new tenant I ask for a request of change units he is very rude and will not help you all they want is to fill those units but they will also give you a dirty unit not even clean. Drake is terrible. Do not rent from Chapel Commons Wesley Chapel they are terrible

Experiencia negativa: This company is by far the worst property management company that I’ve ever had to deal with. They don’t know what they’re doing. They tell you what you want to hear. Maintenance ruined my mom’s bath rug and the property manager said she would give her a gift card. No gift card yet. The damage was done over a month ago. They claim they try to follow the rules but they don’t. They let the residents expired cars just sit on the property when it’s in their contract. Don’t move into Creekside at Matthews, NC!!!!

Experiencia negativa: HELP REQUESTED - SCAMED FROM ARCHES ON THE LAKE STUDENT LIVING ( Athens, GA 30605) I’m a former resident and have been trying to get my $748 security deposit back for over seven months with zero success. The level of negligence and unprofessionalism from the management at Arches on the Lake (formerly Park at Athens Lakeside) is shocking. I’ve sent five emails, made countless calls, and each time I’ve either been ignored, misinformed, or treated rudely. I was told my address was updated and the check was being resent—not once, but twice. That was a lie. In March, I found out it was still wrong, and the check was returned again. When I asked to speak to a manager, the staff member refused to give me her name or send a follow-up. How is that even acceptable? I’ve provided every form of proof, updated addresses, and even offered direct deposit details. Still—no response, no accountability, and no refund. This experience has been mentally draining and financially unfair, especially as a student. To anyone from corporate reading this: please help. I’ve tried every way to reach your team and have been met with silence. I need someone to step in and resolve this situation. You are holding onto money that doesn’t belong to you, and the local office is completely failing your residents. — Ruthik

Experiencia negativa: The worst property management company I have ever dealt with. They refuse to fix anything properly and now after mild issues have been resolved.

Experiencia negativa: I went to walk a dog for my friend who is living in apartments managed by BH Management and the electric door lock would reset every time I put in the correct code with the low battery light on even though the batteries were replaced a couple of weeks ago. No problem, I call my friend so she can submit a maintenance ticket to unlock the door. Maintenance's response was "call a locksmith". After several back and forth calls between the maintenance man and my friend and the police and the maintenance man nothing. Now there is a dog stuck in the apartment until my friend can get home and then hopefully the maintenance man decides to come out and unlock the door. What if my friend was out of the country and couldn't get back? Would they just leave the dog to die in the apartment and start to decompose? Update #1: Called the electronic company (it's one of those new-fangled apartments with everything on-line and another company can look at or reset the devices. She said "battery is at 47% but I can's get the lock to open. Have maintenance change the batteries" Update #2: Ended up calling a locksmith who fiddled with the lock until he got it to work so them means the batteries were fine. Mumbled something about the lock now being reset implying that the lock was at fault and not the batteries. Update #3: Talked to the manager of the apartment complex. She is going to "talk to my supervisor to see how this should have been handled". Update #4: From the corporate director: "Have you heard from the local management?" Update #5: Nothing from corporate or from the local people. If you have a choice in apartments, DO NOT select a complex run by BH.

Experiencia negativa: Bottom apartment in building 2 floods real bad. It's been flooding bad for 3 weeks straight.

Experiencia negativa: DO NOT rent from any property associated with BH Property Management. I lived in Satori Olathe, one of their communities, for 6 months and it was without question the worst experience I have ever had renting. My unit had nonstop maintenance issues and the on site team was quite frankly downright rude and lazy. I signed a year lease and left after 6 months without penalty because of how poorly the staff behaved and the state of the "luxury" apartment I was renting and paying almost $2,000 a month for. Since leaving I recently got a notice on my credit report that a collections account was opened by the apartment complex for a bill I was never sent and they made no attempt to contact me by phone, email, mail, nothing. They had every means of attempting to contact me and did nothing but wait 7 months to send a bill to collections. This company is greedy and has no interest in doing the right thing. STAY AWAY

Experiencia negativa: When BH management took over the property I live at, they gave no clear instructions on when or how to pay rent online, and it wasn't until I called on the 1st of the month that I was told there'd be a resident portal up and running soon. They've mistakenly taped an eviction notice to my door that was intended for a different home, and now somehow have charged late payment penalties for rent that was paid on time. We're told to pay the late penalty and then they'll credit it back to us next month. If you live at a property managed by BH, don't have high expectations in regards to their communication or professionalism.

Experiencia negativa: They are happy to break the law if you have anything that upsets them or need any type of assistance they will illegally try evict you. Even if they signed a legal document waiving the right to evict. Pandemic means nothing to these people. Update 1 year later. They refused my rent payment and charged me fees for not paying rent, that they refused!

Experiencia negativa: Would love to give an absolute -10 stars to the entire company. They refuse to work with tenants lie about their rates and refuse to allow you to speak to higher ups because they know they are in the wrong and will lose their jobs.

Experiencia negativa: Your property in Las Vegas, Astor @ Blue Diamond is awful. Your inept staff takes the cake!

Experiencia positiva: Putting a 3 star only because I love my apartment, the location and my neighbors. The office staff, maintenance and BH Management is another story, I'd give no stars for them. I moved in June 2018. The 1st apartment I lived in was great at first. Then the floor started to give in the bedrooms, the hall, dinning room and living room. There were actually holes and the carpet would dip down when you stepped, if you weren't careful, would trip you. There was water damage in the hall bathroom that had black mold, but took me 3 or 4 work orders and threatening to call the health department to get fixed. I finally transferred to a ground floor due to back and knee issues in 2021. Not a month after transferring the walls and shelves collapsed in my pantry. There were squirrels getting into the attic space and had torn/chewed off the insulation on copper piping and other pipes. Even the outside bricks of the building were saturated. Ruined everything in my pantry except canned goods. The office said to file with my renters insurance. My deductible was more..but again had to spend money i didnt have to replace my food. My neighbors up stairs also have issues with the squirrels (yes its still going on) they chewed through the ceiling in her pantry and got into her apartment. More than several work orders have been put in about these squirrels. The water damage in my pantry also caused my kitchen floor to warp some, let the office know several times and nothing was ever done. And I was told by the rental office to get a BB gun and sit on porch and shoot the squirrels. Seriously??? I live next to the playground!! My heat pump went out at the end of November, beginning of December. Went the month of December with no heat. They said they had to order a new unit. Or the weather was to bad to work in. My ex-husband owns his own heat and air company, for the last 26 years and he has been in the buisness for 35 years. I have extended family and friends who are also in the same business for just as long or longer. It doesn't take that long to get a unit considering there are 2 Heating and Air distributors less then 5 miles from this complex. And the weather should never stop them from getting heat to a tenant. A whole month?! The rental office said to run the emergency heat! WOW! Is BH Management going to pay my VA power bill? I live paycheck to paycheck and I'm a single income household. As are most people. The neighbors upstairs have had A LOT of ac issues. To the point water leaks from the indoor unit into my grandchildrens room. The ceiling and walls get wet. The 1st time maintenance came in to fix it. They painted without covering up and splattered paint all over my furniture and other stuff. Which I can't get off. The rental off said to file with my renters insurance. Really?? Is this the answer to everything? So again, pay the deductible of $1000 , money I don't have. Which some of the things paint got on can not be replaced. They were things my children and grandchildren made. This is an unacceptable answer. The second time the leak happened, they covered up, but my concern at this point is mold. Which they did not check for. They painted over it and I can still see the water stains. Back to the squirrels in the attic. They caused water damage in the apartment above me, in the pantry, which has caused mold in the corners of my pantry. I contacted the office, they came out, spray painted without removeing or covering up again!!! And left the spray paint can on a shelf in my pantry. I still have it. And there is still mold in the corners of my pantry. Maybe I should go to the health department and my local news about this one. Maintenance used the pool after 8pm with all their people and wouldn't let anyone else in. Have had no hot water. Won't let me put everything in this review. I need to be contacted ASAP. THERES SO MUCH MORE!!!

Experiencia negativa: Since the SNS Management took over (Vistas at Winter Park), there has been a complete change in staff yet there's been no introductions to residents at all. There also has been absolutely no notifications of any exterior building work. Hearing someone on my back patio and seeing only legs on a ladder makes me think that I need my gun. That guy was lucky I saw what he was doing from a distance and was not trying to break into the upstairs apartment. I know it scared the hell out of those residents too. Edit (8/23): Owners thought they knew more than the property managers and added 20 pallets of prime roach infested mulch to the property. I've seen more since they put it in than I have in the prior 3 years.

Experiencia negativa: The worst management ever. I lived at Weston park apartments in Des Moines and it was an absolute nightmare. I’d give a 0 star if I could

Experiencia negativa: Review is for a BH Management property in Kansas City For starters - they did not give us the correct security deposit refund and failed to provide an itemized deduction which is required by law. The apartments are absolutely disgusting, the other tenants don't take care of their spaces or care to keep the exterior presentable, and the management was incredibly unresponsive to the countless issues we had. We only stayed for 3 months, after the first apartment they moved us into smelled so bad of cigarettes we got sick. We would have had better luck staying at an extended stay motel. The only reason we moved here was they had an opening immediately and we didn't have time to look for a more permanent place after being moved here for my husbands work. We looked at 5-6 new apartments before we moved out of Whispering Lakes, all of which were better quality, in a better part of town, and better cost. Even with the premium for a short term rental, we now live in Overland Park and pay less for a much nicer space.

Experiencia negativa: Absolute worst management company I've had the displeasure of dealing with. I’ve dealt with 10+ different apartment complexes across the country because I travel for work and whispering lakes takes the cake for the worst quality and most incompetent management. Below review is for Whispering Lakes in Kansas City, managed by live BH. -Our first apartment smelled so bad of cigarettes that my wife and I both got sick and had to stay in a hotel that night, we drove 10 hours round trip with furniture to arrive to an uninhabitable apartment. We then waited a week and paid extra for another available unit and subsequently shortened our lease because we knew it was going to be a disaster. -Waited around for an hour for the second apartment on Saturday after driving 5 hours again, because they didn’t have any keys made for the apartment -Before we even moved in to this second apartment, there were a couple issues (example - closet door fell off during a tour). Then once we moved in fully, I sent a list of several other items that needed corrected. Half of them were either NEVER fixed, or took 4 weeks to be 'resolved'. -The parking was horrible, even with 3 empty units in the building we were sometimes forced to park 4+ buildings away, 50% of the spots are covered parking, so you have to pay another monthly fee if you want to park near your building if you’re at the front. If there does happen to be a spot open, chances are there’s a car parked over the line blocking it. -In the 2 months we actually lived there my wife and I both had no less than 3-4 new significant door dings - Apartment was filthy, dead bugs in fridge with awful smell, baseboards not wiped down, hair all over the bathroom, dishes left in cabinets, smells like rotten/moldy drywall, internet ports and AC vents were painted over to be inoperable. - I hadn't had allergies in years, but they came back after moving in because of the mold and mildew throughout the apartment. - Exterior light was not working for the first 3 weeks we lived here, even after ample opportunity for them to fix it while we were out of town, along with other issues. Forced to walk down pitch black stairs at night to your door. -The apartment was advertised as "renovated" but had the original sheetrock that was obviously moldy and painted over several times. Several mold spots throughout the apartment when we got there. -I was called several times by the “renewal specialist” after giving them notice of moving out. -They not only returned the wrong amount of our deposit after a late fee charge we did not owe wasn't refunded, but they did not include the itemized list of deductions that is required by law.

Experiencia negativa: this company recently acquired Baywatch Pointe aka Baypointe Crossing around August 8th. The management company have since then ignored ALL phone calls to the office. The landscaping has gotten so bad we NOW have SNAKES ALL AROUND, my 3rd baby was ALMOST bitten by one. In ALL my 8 years being on this property I have never experienced a management COMPANY SO GREEDY and only out for MONATARY gain that they chose to let their residence suffer in SILENCE. We ALL WORK HARD TO LIVE HERE and on top of you ALL WANTING OUR RENT PAID on time we EXPECT JUST AS MUCH URGENCY when it comes to things like LANDSCPING, MAINTANENCE, SECURITY AND FINALLY A RESPONSE. when you purchase a property it shouldn't take over 3 weeks things fix PICTURES COMING SOON

Experiencia negativa: I can FINALLY review BH management without fear of reprisals.This management company has been the worst to operate the facility Ive lived in for the last 6 years. We have had constant property upkeep, drainage, and cleanliness issues since the first moment they purchased the property in Nashville. the property manager was one of the most truly inept and incompetent people Ive ever encountered. We lost heating in our apartment in January of 2022, and waited for over a month to receive a single part for the unit so that we could heat our apartment. Attempts to get ahold of them went unanswered. Only once I left a fairly scathing review and hunted down their regional manager did the property manager bother to reach back out. We requested a rental reimbursement, as they were violating state and local Housing Standards(not unusual for BH personnel), and were treated as if we were asking for the moon. We were expected to pay a full months rent for a month where we didnt receive reasonable accommodation for more than 3/4s that months duration. Then, once the problem was addressed, the maintenance manager(who had been amazing until BH took over and shackled him from being able to order parts and replacement appliances efficiently), had to beg me to change the review. He made it very evident that if I didnt, BH would have taken action against us! These people are vile, contemptuous operators and if your property is purchased by them, my recommendation would be to seek lease termination immediately. Our property was recently purchased (8/4/22) by another management company. We were told by the new management company that the previous company(BH), would have informed us of the changeover. Nothing, not a word until the day we received the first notification from the new company. Flooding never fixed, a water heater and dripping condenser never fixed, a garbage disposal that needed replacing never addressed. They’re no better than Ebenezer Scrooge, the penny pinching slumlords.

Experiencia negativa: This company does not care about the customers they serve. Horrible business practice. Operating procedures are only about collecting money. In no way do they listen to customers concerns.

Experiencia negativa: If the "what do you want me to do about it?" characteristic is a trait you seek in a landlord, this is the place for you. I guarantee you'll hear it 5+ times when talking to the property manager for 15 minutes. They have a very questionable way of billing and will blindside you at every chance possible. I could go on but the rest will be revealed in the deposition

Experiencia negativa: Hands down the most difficult and non-accommodating property management company I have ever experienced. Management ignores you, maintenance is so overwhelmed they now fabricate when work has been done because they can’t keep up. Forget about hearing back from a regional manager or anyone higher up. Forget about having a front office that cares about people. We are all just numbers here. Don’t like the way things are? Don’t like the 20-40% rental increases? You can leave. — That’s the response most of us get. They don’t care if you move out, that’s just another opportunity to hike up the rent again, then charge you move out fees and collect from the next victim moving in. Do you need to transfer to another unit? Oh sure, just pay us $300 more a month in rent (AKA “market rent”) and then repay all of the security, pet, and transfer fees that you’ve already paid before. They don’t transfer or refund prior deposits. $1250 in upfront costs just to transfer. The constant excuse you get from the front office is “We don’t have any control over it. These are BH rules.” While some people may hide behind that as an excuse to just not have good customer service, some may actually mean it. At the end of the day, we pay for every amenity that is advertised but not provided. We pay for pest control but still see roaches, we pay for trash pick up that isn’t reliable, we pay for landscaping that lacks and for basic upkeep that doesn’t get done because no one from the office walks their own property. Flooding, leaks, MOLD… things no one can seem to “find the source”, emergency situations that require construction zones that last months because BH won’t pay a proper contract. Stay away from any property owned by BH. The end.

Experiencia negativa: From day one moving into the Westend at City Center has lacked customer service and care for there tenets. They only tell you what you want to hear to get you off the phone. They also don’t feel that it’s in their best interest to share when changes to charges occur to a utility. I can not wait until my lease is up so that I can move and never deal with this property or sister properties again.

Experiencia fantástica: I love to live in Cornestone apartment I have Three years living here, the personal are professional and kind, the pool is always clean and the green areas are beautiful

Experiencia fantástica: The Office Staff and Maintenance employees are wonderful and kind. Service with a smile. Thank you.

Experiencia fantástica: Wonderful customer service regarding service complaints, quickly responsive which is important to fix issues for the future avoidances. I appreciate and am so grateful of The whole Grand Oaks employees, all are compassionate and very professional. Loving living here

Experiencia fantástica: Everything about this place is very accommodating. I asked a lot of questions and they were very patient. I cannot wait to move in to my new apartment at Addison Keller Springs. The staff is/has been so welcoming.

Experiencia fantástica: I have had nothing but good things to say. My experience to date has been positive. Any issues or questions I have had, have been addressed in a timely manner.

Experiencia fantástica: Very Flexible and Understanding. Will go the extra mile to make your rental experience a great one!

Experiencia positiva: Overall, my experience has been ok. I can’t give it 5 stars due to a repetitive plumbing issue I’ve been having since I moved in. Although maintenance is great with fixing the issue (temporarily), it’s not a good feeling to keep putting in maintenance request for a plumbing issue. The sewage/septic system seem to be an issue which is causing the issue inside my apartment.

Experiencia fantástica: They have a good maintenance crew + staff that know what they are doing, put money into the look of the grounds, and have pretty much what would be expected/wanted in an apartment complex. That's pretty good.

Experiencia fantástica: I love that's it's quiet, good management and maintenance team, close to my son's school and good clean apartments and politeness from neighbor's.

Experiencia positiva: I live at Walden Ridge Apartments, and overall these are great apartments. Maintenance is always quick to respond, they are located near so many stores and close to many restaurants. The apartment is gated, has dog park, tennis courts, swimming pool, and overall no problems. My only major complaint is my neighbor has been noisy often, and I have complained several times and they don't seem to be able to resolve it. They want me to call the cops to make an official record. Seems more work for me, but other than that, no major complaints.

Experiencia fantástica: The management team here at Polo Glen are always quick to respond to any requests and have them taken care of right away. We have been very pleased with everything at Polo Glen.

Experiencia positiva: All around great place to live the management is eager to help and resolve any issues. The maintenance team is quick to help with everything. Only down fall is that our neighbors are extremely loud and nothing is really done about it.

Experiencia fantástica: Best apartment complex I’ve ever lived at! Management and office staff are professional and courteous, and maintenance staff is as well. Highly recommend!

Experiencia fantástica: The management ladies in Ankeny, IA were absolutely wonderful. They were always kind and thoughtful. The two ladies that helped us were quick to respond to us by email and calls. Never bothered by us asking questions and they answered in professional manners. Highly recommend.

Experiencia fantástica: They have been great, Lori is professional and caring and the whole team is like have a great group of friends. They go the extra mile, are quick to respond and really deliver.

Experiencia fantástica: I've lived here for 6 years and have worked with 3 management companies. BH Management has been the best by far. However, I may not be able to afford to live here past the end of this lease. I'm living on a fixed income. It puts me in between a rock and a hard place. Moving out would be very costly. Are there any discounts or alternative rents below the fair market value for this property? It sure would help, especially with the unknown duration of the pandemic. I'm a senior citizen and a military retiree. Any assistance would be appreciated.

Experiencia fantástica: Management and Maintenance staff priority is to their tenants. They perform their duties professionally and expeditiously. I love living here.

Experiencia positiva: So I took a chance after work and arrived 15 minutes before closing in attempt to seek information about the property. Instead, I had the most wonderful experience by the property manager (Ame). She provided me with the utmost customer service friendly experience with a quick tour of the model unit and the original unit I applied for. I brought my wife back the next day and we knew from that moment we toured that this was it! Great layout, plenty of space and amenities, small and quaint property hidden away in a residential area and walking distance to multiple grocery stores/restaurants! I also have to applaud the property manager's loyalty to their customers. My wife and I originally signed for the Oak (2 bed/2 bath) and completed the lease agreement. However, the original tenant decided to stay. Although it was a bit annoying since we had already filled out the application with intentions on moving into the Oak floorplan, we thought to allow this instance considering the pandemic.

Experiencia positiva: Maintenance is 5 *****. Very responsive to ANY and ALL requests. We have not seen any of the office staff in almost a year, they stay behind closed doors in the office. The old management staff used to walk the halls several times a day to make sure everything was good. We have had trash cans out in the hallways 24/7 for over 6 months now.

Experiencia fantástica: We have only been here since the end of November but we have been more than pleased with all of our experiences with the office management team as well as with maintenance. The campus is beautifully maintained. We are quite happy with our decision to move to Park on Towne Lake.

Experiencia fantástica: I cannot say enough how much I enjoy living at my complex. I've been a resident for 7 years now and recommend living at one of the BH managed complexes here in Lafayette. The current resident manager Toni is the most responsive, courteous and professional of the managers that have been there in my time. Maintenance is super helpful! So nice and quick to resolve issues. Live here for yourself and find out why I've called this place home for so long! <3

Experiencia fantástica: I currently have been living here for a year now and it’s been a good place so far, quiet at night for the most part

Experiencia positiva: I love my apartment and staff. What I don't agree with is what I call force charges. Such as you pay for a mail locker and found out with Amazon couldn't deliver my package twice and asked management to discontinue i was told its not optional. Therefore it leaves me paying $60 yearly for services I will not use. Also not being able to choose your internet and cable provider because they entered in a contract with suddenlink who inflates charges and customer service is horrible. That should be told prior to moving in. I would have continued looking. Parallax Apts

Experiencia fantástica: So far the customer service has been good. I am currently in China and my girlfriend is helping me with the logistics of searching for an apartment. The website was easy to use and the response time after inquiring about the property was quick. The tour was scheduled easily and COVID safety was impressive to me as I was virtually touring while my girlfriend was actually doing a live tour. Andrew Flannery at "Axis at One Pine" was professional and provided excellent customer service. My girlfriend and I were very happy with the property and didn't feel like it was a scam. We chose this property out of 17 we looked at. Price was right. Location was right. Person who assisted us was right. Pictures online matched what we saw in real time. Website was accessible and easy for me to use even though I am in China. I hope that my application is approved and when I return in March I will have somewhere to live. I recommend with enthusiasm this property to rent from if you are looking for somewhere to live.

Experiencia positiva: Overall, this is a great place to live. In as much as Covid has created challenges for BH Management, I sense professionalism has not decreased. The whole staff has been responsive and helpful. I sense the snow removal should be improved. The sidewalks and parking lot are slippery. The parking spots are dangerous when the snow turns to ice.

Experiencia fantástica: I've been living here at Newport Colony in Casselberry for 4 years almost now and raising my teenager and we both truly love the comforts of home and the convenience of our surroundings. This is home for us. Maintenance is amazing the leasing staff is incredible and we just love it. Thank you for giving my daughter and I such a wonderful and comfortable home. We look so forward too coming home everyday after a long day of work too our comforts.

Experiencia fantástica: I don't know which service you are speaking of, but I am always pleased with Earl's and Rene's work.

Experiencia negativa: My apartment had a terrible leak during the storm on November 11, 2020. I filled out a service request, which they responded that they couldn’t come look until the storm was over. Ok, it took a week for Carlos to come look at the damage. Only to tell me that management had quite a few leak on their properties, and were having a company give them an estimate. Ok, I waited patiently for this “assessment “ but have heard absolutely nothing from anyone regarding the damage the storm caused in my apartment. That was two months ago . It had better get fixed before we head into the next hurricane season. Meanwhile, I feel like I should be financially compensated for this lack of response as I did everything correct in alerting the proper people, and having patience as my wall has peeling paint as a result

Experiencia positiva: I called in a request for my mother in law who lives in one of your cottages. She is elderly and we were asking for a ceiling fan with a light to be added to the living room area. I began calling in November, and have now called 5 times. Although everyone I speak to is polite, nothing is ever done, I cannot get an answer as to whether or not we can get this taken care of, and no one bothers to return my calls. It is the same each time I call. I have called several times for maintenance issues and the work has been done quickly and expertly, and that is much appreciated. However, this request that needs some followup has been ignored.

Experiencia positiva: The new resident of the apartment above mine is extremely heavy-footed, sounding as if stomping around. They also bang/drop furniture at times breaking the quiet and startling me because of the loud and unexpected noise. I have now developed a chronic rapid heartbeat. I requested the management address the issue with the tenant, but the situation has had only minor changes so far. Everything else about living here is just fine.

Experiencia positiva: it is okay just need a better job removing from breezeway leaves are blown understairway not blown out of breezeeay leaves are blown on to my deck i have to sweep them off my deck very poor

Experiencia fantástica: The people who work in Westpointe Apartment are really great and very professional , They know what you need and explain all the details. Susie is the one who help me all the way, she is very patient. I just want to say thank you to all the team who work at Westpointe and especially to Susie. Thank.

Experiencia positiva: We’ve lived here for a little over a month now and love it! Such a great apartment and at a great price. Only criticisms we have are with parking and the “Smart” home Dwelo we have to pay for but don’t use.

Experiencia fantástica: BH Management Services does a wonderful job managing their properties. Their team is very responsive and highly professional. I highly recommend them.

Experiencia fantástica: I met with leasing consultant, Jasmine Uzodinma, at Promenade at Newnan Crossing today. She’s such a pleasant lady to work with- I needed to measure the area for my furniture and she gladly accommodated me with this.

Experiencia fantástica: The office didn’t place you on hold for an extended time. Lastly my questions were answered in a very pleasant and professional manner.

Experiencia negativa: I applied for an apartment with this management in Sept 2020, I paid $195 which 150 is to be returned if you do not move in.... here we are today mid January 2021 & I have yet to receive my money back. After being told it will go back on the card I found it they send a check. Multiple calls and the same info is being said that it should come that week & it has never made it back to me. I continue to get the run around, continue to give my updated address and I still have not seen my money. I’m not sure how often this happens but it needs to stop. Yes it’s only $150 but I spent so much doing applications trying to move & i want my money! So I would not put the 150 unless you know you are moving there for sure & that you will get approved.

Experiencia negativa: I will not share my details. Management knows what they are. If corporate wants to know I will be happy to share pictures and service requests

Experiencia negativa: I haven't had hot water consistently since the beginning of November. That's almost two months now. For example, I was able to get hot water on Christmas Day at 10:44 a.m. The day before that, all I got was either cold or warm water. When I have hot water, I am finally able to run the dishwasher, take a shower, and clean. Because my ability to receive hot water is inconsistent, I believe someone is tampering with your equipment. Also, the lock on the door to the basement has obviously been tampered with. I live in a ground floor apartment (10448 Conser Street, Apartment 1D1) and often hear strange noises coming from the basement at odd hours. I first brought this problem to the attention of management and maintenance on November 7th. The problem is still not resolved. I'm completely at their mercy. I have tried to be patient, but I am at my wit's end and I resent having to pay for water I can't use. Any help you could render would be deeply appreciated. I will wait to post this until Monday because I don't want to spoil Christmas for anyone on the staff.

Experiencia fantástica: I have lived here for a little over a year. The only reason that I leased is because the Leasing Agent Kalifa Moore knew who I was when I called and she actually remembered the things that I told her. She is professional and knows her stuff. I did not want to rent anywhere else because others treated my like I was just another prospect. She did not. She actually listened to what I was saying to her. COVID has changed the world that we live in and we all just want to have someone that cares about what we are all going thru. Being an our of work Property Manager myself, I understand how busy the office can be. Monica, the Office Manager actually called me to see how I was doing. She does not know what that meant to me when most of don't even know where our next meal is coming from, just to hear someone ask you are you ok, makes all the difference and brought me to tears. Daniel B the maintenance tech that came over was amazing as well. He did not stop until things were completed taken care of and he also remembered to follow up with me. So, hats off to Kalifa, Monica and Daniel for the excellent service!!!! If you are looking for a new home, please make this your first and last stop. You wont regret it. Happy Holidays!!!

Experiencia positiva: Now is not a good time to rate the management services here at Acclaim at Carriage Hill because of the pandemic. I moved here in July and chose this location because it was advertised as a 55+ community. It has all of the amenities that I was looking forward to with the Community Center activities, celebrations, fitness room, swimming pool, tennis courts, a beautiful koi pond, and outdoor grills and picnic areas, non of which have been available because of social distancing. We did have weekly food trucks during the summer and online craft classes. However, none of the non-emergency repairs in the apartment units have been performed. I've been waiting since mid-October for a repair on my gas stove (which I considered an emergency) but the repair has not happened and it is now mid-December. I must say though, the grounds and the building lobbies are kept very neat and clean and the neighborhood overall is very quiet and peaceful.

Experiencia fantástica: Management and Maintenance Departments handle repair and residents concerns expeditiously maintaining a professional and courteous manner. Been a resident for nine years and still enjoy the quiet, safe and peaceful living. I especially enjoy watching the "baby" ducks learning to swim in the lake and the different bird life and squirrel activities. The convenience location affords convenient access to grocery, pharmacy, restaurants and clothing shops in addition to churches and schools. It's urban living in a "city" range. Newer apartment communities may offer upgraded appliance ,but not the resident conveniences such as valet trash at your door, online rental payments, online communication with management and or maintenance as well as upgraded laundry and mail service.

Experiencia negativa: When I first moved in I was directed to pay rent through a 3rd party website- Rent Cafe. Moving is stressful, I was tired, and I mistakenly mistyped my checking account number. The rent check did not clear, of course, and I was charge $75.00. Seems like an awfully high charge for a first-time mistake. Since BH Management uses 3rd party websites my attempt to negotiate a lower "penalty" were unsuccessful- each person I talked to referred me to the other company.

Experiencia fantástica: We have been very happy living in this apartment community, and have received very good service. Very happy.

Experiencia fantástica: I noticed that the second chain from the ceiling fan was missing from when I moved into my apartment. I was able to email the office and Jeisson Molina kept me very well informed on my service request and had the issue resolved when 48hrs. I was very impressed and I'm thankful that my issue was fixed so quickly.

Experiencia fantástica: The 1st maintenance guy gave me a hard time, but Jose replaced him and quickly rectify the issue and fix the discrepancies in the apartment.

Experiencia negativa: I have had a flood in my master bathroom since August and it has yet to be fixed. The apartment complex is refusing to give me a new apartment unless I pay a fee to transfer. I pay over $1300.00 a month in rent and I have been a resident since 2016. It is so disheartening to have to deal with a flood in my home during COVID-19, Especially when I have to work from home and my children are going to a school from home. If I could afford legal representation I would gladly sue over this situation.

Experiencia fantástica: Had some maintenance done today and it was a great experience. Curtis B definitely is good at his job and explaining the issue to you.

Experiencia fantástica: Great maintenance! I live at Pavilions at Deer Chase Apartments and have been helped by Milton on their maintenance team many times. He is very responsive and always is helpful, friendly, and there to take care of anything needed right away.

Experiencia fantástica: Kelsey Stanton has been so friendly and quick to respond with everything. Loving my new apartment

Experiencia fantástica: Monte Green of the Ashbrooke Apartments maintenence crew has done a great job in my year and a half of living here. Always responds to my requests in a timely manner, he is polite and good for conversation while getting work done.

Experiencia negativa: I have been trying to get ahold of our district rep for a week or so now. They have called my boyfriend, but never called him back like they said they would. We had a leak that stopped within 24 hours, and our ceiling is still very soft. They believe we are not in danger of mold which they are mistaken.

Experiencia negativa: The customer service was unhelpful and deceptive. Initially, they tell me they will hold my account until they get proof of an unusual charge. Four months later, they transferred the charge to a debt collector. Apparently, the customer service never held my account. When I asked, they refused to explain to me how to resolve the issue.

Experiencia fantástica: It all about big bucks or who you know, just make sure who is doing what cause people are not doing their job properly and trying to blame someone else, Talking doesn't do a job, in the Laundry room have them check fluoride in the water to test purity in each building.....!!!!!!

Experiencia negativa: Never in my life have I experienced such an incompetent renting company. I had a bill that I paid in full at once, and no one told us I should have saved $250 by making this one-time payment. the only reason I found this out was because the payment wouldn’t go through on their end. My account had sufficient funds, and I even sat on hold with my bank for an hour before the banker told me it was nothing to do with my account, and that the problem is on BH management’s end. I went back and forth about 6 or 7 times trying to get this bill paid. I was told that they would look into the issue and that there was nothing else I needed to do on my end. I then didn’t hear back for 2 months. After which, I was expected to pay the full amount and wouldn’t receive the discount now that I could not responsibly pay in full. The representative was not apologetic for the delay and not willing to work with me. They may copy and paste a standard paragraph below this review stating “We are sorry that we did not meet your satisfaction,” and they will encourage us to reach out to them so that they can “discuss how we can better serve you.” Yet when speaking directly with a representative, they have no apology and no options to offer. Overall, the company was an absolute nightmare to work with. Very incompetent, unprofessional, and unable to take accountability. Please save your money and rent elsewhere.

Experiencia fantástica: Review/recommendation is for Rob Dillow, Regional Facilities Manger. We were having severe flooding problems at Windermere at Lake's Edge in Ocoee, FL. He came out and in 1 day cleared it out, dug and piped and set up a sump pump to drain the water from the walkway. I came out my door at one time and saw him elbow deep in the mud! Talk about going above and beyond! Now we can all walk up/down the walkway between Bldgs 9 and 10 - yay1

Experiencia negativa: Very difficult to get office/staff to work with on certain conditions. Many staff members seem quote things "straight from a manual" Constant rent increases, forced to have certain amenities that cost the renter. BH management in my opinion lacks in compassion for its renters. Constantly misplacing reports or forms. I.E. renters insurance, everytime my renters insurance is renewed the office misplaces the renewal, thus forcing me to contact the insurance to once again validate, they have the information. They have the ability to call the company to verify. But I have to take time out of my day to gather the information. Parking is a big issue here, they claim to be on top of it, but they are not. I'm handicapped, in my area there are 4 spots designated for the handicapped, spots are being utilized by non residents and non handicapped individuals. I was told by the office that I had to call the police in order to have this resolved. WHY? On scale of 1 - 10, this property/management company gets a 3. Avoid BH management at all costs.

Experiencia negativa: If you're looking for a competent, decent management company to ensure that your apartment complex is kept to a high standard, look elsewhere. This company is not accountable and lacks a general understanding of what it means to be a good management company. I highly recommend not renting an apartment in a complex managed by this company. Their policies are absurd and do not make sense whatsoever. They will dupe you into signing a lease but fail to inform you about basic living conditions, which is incredibly disrespectful to do to someone during a pandemic. PLEASE DO NOT RENT FROM THEM.

Experiencia negativa: If you have a problem at the apartment, good luck with the repair service. They can take even months to show up to your apartment.

Experiencia fantástica: Mariah went above and beyond to help 4 of my employees, 3 of which were from out of country, to get settled into a nice 2 bedroom unit. Would highly recommend working with her and her team.

Experiencia fantástica: I give five stars cause my stepmom and father apartment finally gotten there issue taking care of in there apartment. They was waiting over 2 years but this new supervisor name Tim came in and didn’t leave till everything was fix in my parents apartment. So BH thanks for finally hiring a real maintenance man for The Preserve at Terrell Mills Apartment.

Experiencia negativa: this is by far the worst management I have ever had to deal with. Doris from Imperial Tower in waukegan is absolutely rude and unhelpful, very discriminatory and I regret living in this apartment after a change in management. Glad I finally moved out and i'm sure they would put the whole place in ruins soon with this kind of service where there is no regard for their tenants.Would not recommend that place to my worst enemy!

Experiencia negativa: called to talk about my emotional support dog not being allowed at one of their apartment complexes and got hung up on. tired of this company and the property i am at!!! do not recommend them at all

Experiencia fantástica: I'm a resident of one of their properties since 2017 and I was always very well assisted when needed. The neighborhood is always clean and very well maintained, and staff members are very friendly. Jefferson Souza The Estates at Park Avenue Orlando, FL

Experiencia negativa: I have lived here a little over a year. Under the last management I was not happy because their total attention was never on their tenants. Never followed through on problems or ignored them completely. We now have new management and they are the same. My apartment is worse than it was when I moved in. They had the audacity to raise my rent by 40.00. Apartment was flooded in May. No attempts to completely fix the situation. I have asked 3 times to move to another apartment because I have terrible allergies but know response. Think twice before you move in.

Experiencia positiva: They've done some good as far as making repairs and doing some slight upgrades to things like the toilets, but they keep trying to introduce ways for the tenants to pay more for what we already have. First it was the parking fiasco, which was a joke, now it's taxes and fees added on.

Experiencia negativa: This is the worst management company that I have never had to deal with in my life. I would not recommend Mandalay Villas or BH management to anyone, on Monday, Sept 16, I was told I would receive a overnighted refund check. I was told a check was sent out August 22 that I never received an a new check in the amount of $308. As of today Thursday Sept 19, I never received the check, I spoke with Tiger she said she would assured that the check was sent to me overnighted, Incall back on Wednesday spoke to Nichele she assured me that she would check with corporate office on the status of the check. I did not get a response from Nichele. I was told it could take up to 30 days after my keys were turned in to receive the refund, it’s now past 30 days and I didn’t get my refund. If this company don’t follow its own policies, why would someone refer the company or give a good rating. I want my refund ASAP, if not I will begin legal proceeding to recoup my refund Tonda Perkins