Community Management Inc
Información sobre Community Management Inc
Horario de apertura
- Domingo: (closed)
- Lunes: 9h-17h
- Martes: 9h-17h
- Miércoles: 9h-17h
- Jueves: 9h-17h
- Viernes: 9h-17h
- Sábado: (closed)
CMI offers a complete range of community management services, which can be tailored to your communities’ specific needs. CMI is well-situated to take care of financial details, clerical tasks, administrative services, record keeping and more. Our unique team is composed of professionals whose combined professional credentials are unparalleled in Washington and Oregon. In fact, CMI is home to many holders of the coveted distinction of Professional Community Association Manager (PCAM)!
CMI also offers facility asset management, minor construction services, as well as on-site services to ensure the safety, aesthetics, and the cleanliness of your community. Call CMI today to see how we can help your community thrive!
Nuestro comentario desde Agencias Inmobiliarias sobre Community Management Inc:
Community Management Inc (CMI) se dedica a proporcionar servicios excepcionales de gestión de propiedades en los Estados Unidos. Nuestro enfoque está en la comunicación efectiva y la capacidad de respuesta, evidente en numerosas reseñas positivas que destacan el compromiso de nuestro personal con el servicio al cliente. Los clientes han alabado a miembros de nuestro equipo, como Kate, Liz y Connor, por su prontitud y disposición para ayudar, lo que contribuye enormemente a la satisfacción de los residentes de la comunidad.
Puntos Fuertes:
- Servicio al cliente receptivo, con muchos usuarios que destacan rápidas respuestas por correo electrónico.
- Personal profesional que se esfuerza por ayudar a los residentes.
- Gestión efectiva de mejoras comunitarias, como mantenimiento y actualizaciones oportunas.
- Fuerte relación con los residentes, creando un sentido de propiedad comunitaria.
Sin embargo, algunos comentarios indican áreas que necesitan mejorar, particularmente en lo que respecta a los tiempos de respuesta y la claridad en las comunicaciones. Se han informado casos de mala comunicación y problemas de mantenimiento no resueltos. No obstante, CMI está comprometido a abordar estas preocupaciones y mejorar continuamente nuestros servicios.
Nuestro objetivo es garantizar que cada comunidad prospere y que cada residente se sienta escuchado y valorado.
Community Management Inc: Opiniones
2 months ago Experiencia negativa: CMI took over as our communities HOA and sent out lotices late in the month after the monthly HOA payment was already sent to the prior management company. CMI then added late fees and are billing one month in a rears intead of getting the last payment from the previous HOA and making the account current. Requests for formal review the HOA board go unanswered. Do NOT use this management company. -Edit/Response... CMI has responded but has denied my request to waive fees. They have been slow to respond. Its over a year now. If you have a HOA board please do not use this company. I'm have not even mentioning that they hold HOA meetings in the next city over - no where close to our actual neighborhood. Even though there are several community meeting locations in our neighborhood.
2-24-2026
James,
Thank you for your continued feedback. We understand that late fees and account questions can be frustrating.
For clarity, Community Management, Inc. does not make financial policy decisions for the association. We administer the policies and collection procedures adopted by your elected Board of Directors. This includes how payments are applied, whether accounts are carried in arrears, and whether late fees may be waived.
When a homeowner submits a request for review or a fee waiver, we present that request to the Board and then implement the Board’s decision. If your request to waive fees was denied, that action would have been taken at the Board level.
Similarly, decisions regarding meeting locations are made by the Board of Directors. Management attends and supports meetings at their direction.
Our role is to carry out the governing documents and Board-adopted policies consistently and fairly for all owners. If you would like assistance reviewing your account history in detail, we are always willing to help clarify the ledger and answer any questions you may have.
— CMI
James,
Thank you for taking time to leave feedback for CMI on Google. We appreciate your time and take reviews seriously. We are sorry to hear you have been dissatisfied with the transition to CMI from your previous management company. We would appreciate an opportunity to speak with you regarding your concerns so we can ensure they are resolved to your satisfaction. If you could please contact CMI's President, Denise Bower, at 503-445-1202, so she may more fully understand your situation, we'd be deeply grateful. James, managing your community is our commitment to you and your satisfaction in the services we provide to you, is a top priority. We look forward to hearing from you and apologize for falling short of your expectations.
~CMI
2 months ago Experiencia fantástica: Friendly, stayed on track, had good answers. Thank you!
Lisa,
Thank you for truly making our week! We strive every day to provide exactly the kind of service you described, and it’s incredibly rewarding to know our efforts are coming across as helpful and efficient. Your kindness is also reflected in the five stars you shared—thank you for that as well.
It is both an honor and a pleasure to work with you and your community. We sincerely appreciate you taking the time to share your experience and for your generous public praise. Your kind words mean so much to all of us at CMI.
~CMI
4 months ago Experiencia negativa: This sorry excuse of a company needs their licensing stripped as they repeatedly put the health and safety of residents at risk. They will mess up everything from fire safety plans, neglect to replace fire extinguishers, lock residents out with new entry systems that they botch the transition on, a "planned" boiler replacement that left residents without hot water for over a week, and the list goes on and on. The latest is after said boiler replacement, the water is running much cooler than before, which raises a risk of Legionnaires' if the new tank isn't maintaining a hot enough temperature. They have been notified of this concern repeatedly (in writing) over the past two weeks and have done absolutely nothing. They haven't even had the temperature checked. This is brand new equipment still under warranty by the manufacturer and installer and CMI is just sitting on their hands. This issue alone is clear evidence of just how foolishly negligent they are. Their MO is just to ignore emails on any matter for days or weeks and when they do finally respond, it's typically with snooty, condescending messages that just indicate they have done absolutely NOTHING the entire time they have been made aware of a problem. They are grossly negligent in nearly every single aspect of basic property management. Seriously, run far, far away from any property managed by them. They are a liability.
Dear Karena,
Thank you for taking the time to leave CMI a review. We appreciate all feedback and take it seriously. We are sorry to hear you are dissatisfied with CMI’s services and understand that these situations can be frustrating.
Boiler replacements can be complex, and we regret that the process felt problematic from your perspective. Please be assured that your Board of Directors, Community Manager, and the boiler replacement contractor have been actively working to address the concerns raised. The contractor recently evaluated the boiler system and confirmed that it is operating as intended, and our records show they have communicated their findings.
CMI’s policy is to respond to all communications within 48 business hours. This means that messages received late in the week may be answered the following week. At times, our Community Managers must wait on information from a vendor or from the Board in order to provide accurate updates, which can affect response times. We apologize for any delays you experienced and want you to know that you may always reach us by phone at 503-233-0300 for urgent matters.
We would welcome the opportunity to speak with you directly to ensure your concerns are fully understood and addressed. When you are able, please contact CMI’s President, Denise Bower, at 503-445-1202.
Thank you again for your feedback. We look forward to the opportunity to assist you further.
~ CMI
5 months ago Experiencia fantástica: I have dealt with 4 different property management companies over 30 years in 3 states, and I'm usually not a fan of property management companies but this company is by far the best I have dealt with, they respond quickly and if they don't have an answer for me they research my question and get back to me also quickly, even if I don't like the answer they don't try and blow smoke at me but give me a honest, factual answer. Kate does a great job, she ALWAYS replies quickly with an answer or explanation to my inquiries, no more than a day or two after I ask something. I really appreciate her
Hello Russell,
Thank you for taking time to update your Google review! We appreciate your time and kind words very much! We are happy to know you are satisfied with CMI's services to your community and appreciate that you highlighted Kate. She is someone who takes her work seriously and knowing that you feel she is doing a great job is deeply meaningful to us all. Your kindness has made our day and we are thankful for our working relationship!
~CMI
Russell,
Wow, thank you for the amazing review! The feedback you provide helps all of us at CMI be better every day! We appreciate your time and really enjoy working with you and your community. Thank you for the review, you've made our Monday!
~CMI
5 months ago Experiencia fantástica: I sent an email and received an answer at warp speed. Haha! Thank you.
Judy,
You have officially made our day here at CMI! Wow, thank you for your flattering review, we appreciate it very much! Working with you and the Riverpark community is a joy and a privilege we are thankful for. It is also wonderful to know you are satisfied with our response time-- warp speed is indeed very fast! Thank you again for helping us all smile today and for your kind review!
~CMI
5 months ago Experiencia fantástica: The condos look great after the new painting. When the trees get trimmed, this complex will be second to none in the area.
Dear Len and Linda,
Thank you for the updated review, we are thrilled to know you are happy with the recent painting at your beautiful community! We feel privileged to be able to partner with you and are happy to know CMI is meeting your expectations. Can't wait to hear your thoughts once the trees are trimmed-- and you are right, your community will be even more beautiful! Thank you for your positive review, we are deeply thankful for your kind comments and five stars.
~CMI
Leonard,
It is so wonderful to see projects come together and knowing you appreciate the hard work of many is so touching. Thank you for the kind compliments and five-star review! We agree-- your community is a beautiful one! Thank you, Leonard!
~CMI
7 months ago Experiencia negativa: Pretty poor management. I have never had anyone respond to my emails, employees over the phone are incredibly rude and condescending (when you can get a hold of them). They never give notice for projects (they notify within 3 days of projects, which is really unfortunate if you have to travel for work a lot like I do). I don’t recommend community management.
Hello n Al-awad,
Thank you for taking time to leave CMI a review on Google. We are sorry to hear you are dissatisfied with the services CMI provides your community. We would appreciate an opportunity to resolve any issues you may still be experiencing. When you are able, please reach out to CMI's President, Denise Bower, at 503-445-1202, so she can learn more about how we can regain your trust in CMI's services. Your time and feedback are valued and we take your comments seriously. Thank you again for your review.
~CMI
7 months ago Experiencia fantástica: The accounting department realized my issue and took immediate action to correct the problem.
Judy,
Wow! You made our week! Your review has us grinning, thank you for your generous five-stars and kind comments about our hard-working accounting team. It is wonderful to know your issue was dealt with as you expected. We enjoy working with you and your community and value our working relationship which makes your review mean even more to us! Judy, know you have reinvigorated us and that we are all grateful for your review!
~CMI
7 months ago Experiencia positiva: The concierges were most likely answering numerous calls , so I called a building neighbor to find out the extent of the outage. I have a small battery operated light, so managed a shower and dressing in those otherwise dark rooms. So glad the elevator worked, as I had a luncheon date.
Carol,
Thank you for the great review! How thoughtful of you to leave CMI such a glowing review despite enduring a power outage! Thank you for your time and kind words, they mean much to us! It is great to know you were able to persevere through the outage and still make your luncheon date! We enjoy working with you and the Meriwether community and value your opinion deeply. Carol, thank you for your kind review, we are completely flattered!
~CMI
7 months ago Experiencia fantástica: We were informed by PGE several times. The situation was handled well. The concierge staff were well informed and helpful. Glad the power is back on!!!!
Debbie,
Thank you for leaving CMI such a sweet review! It is never fun to lose power, but we're thrilled to know you felt informed and the outage passed without causing any issues for you. Debbie, knowing that CMI is meeting your needs means so much to all of us here at CMI, thank you! Your review means much to us as we value our working relationship and take providing you with stellar service seriously. Thank you again for the fantastic review, Debbie!
~CMI
7 months ago Experiencia fantástica: When I went down to the East Tower Lobby to find out what was going on, CJ--who, of course, was trying to explain to many of us what was working & how, had a moment to open the courtyard door so a couple of us could walk up the stairs to the 3rd & 4th floors. Gary & I went out for a long walk. It was a great relief, not long after we returned, to have the lights go back on again. Fortunately our freezer stayed cold. From our point of view, CMI dealt with this very well. Thank you.
Diana,
Thank you for making our day! Your review has us all smiling! It is never fun to be without power, and we're thrilled to hear you made the most of it! Thank you, too, for your kind accolades. It is always a challenge when an emergency presents itself, thus we appreciate your kind understanding. Glad your freezer stayed cold, phew! Thank you again for the stellar review, Diana!
~CMI
9 months ago Experiencia negativa: If I could give this company 0 stars I would. They took over our HOA and have been fining everyone for the dumbest things. They target certain houses for specific things, but let other houses look awful. Houses have giant skeletons in the lawn but certain houses can't have bikes against their garage? Get a grip. Houses are stuffed with junk in the front lawn, but some houses get fined for dandelions? They target people and then push fines on them like crazy and sending them to collections while other peoples houses look like trash. CMI needs to figure it out.
Hello Allison,
Thank you for taking the time to leave CMI feedback on Google. We are sorry to hear you've had a frustrating experience with our team and would value an opportunity to learn more about your experiences. When you are able, please reach out to CMI's President, Denise Bower, at 503-445-1202, so she may address any concerns you have and help resolve them. We were unable to locate you in our database so would appreciate you reaching out when possible. Thank you again for leaving feedback for CMI!
~CMI
9 months ago Experiencia fantástica: In 2019 was probably easy peasy job, but in 2020 and now 2022 they have to work like the Tasmania Devil Dog to keep up with all the Downtown (allowed by City Council and Mayors Office) issues.
Art,
Thank you for updating your review of CMI! You are right, there have been some added hurdles downtown, but thanks to our supportive clients like you, the work is enjoyable. We are appreciative of your review, understanding, support, and your continued confidence in CMI. Thank you for helping us all have a little more pep in our step!
~CMI
Thanks for the great review, Art!
~CMI
9 months ago Experiencia negativa: I just moved to Oregon in a condo. CMI is supposedly the Management company. I have nothing good to say about them. I have nothing but bad to say about them. If you want to buy a condo and actually get a response from your Management company do not go with this company. I think if your condominium pays for their concierge service, then it’s much better but if they just get the basic package, you’re screwed. so watch out friends.
Hello Jen,
Thank you for taking time to leave CMI a review on Google. We appreciate all feedback and value the improvements to our services feedback like yours provides. Please accept our profuse apology for being slow to respond to your communication. Often the best way to contact your management team is by calling our main line at, 503-233-0300, as the line is answered live, always. We would appreciate an opportunity to hear more about your experience with CMI and would be thankful for an opportunity to speak with you. If you are able, please reach out to CMI's President, Denise Bower, at 503-445-1202, so she may fully address your concerns and put a plan in place to ensure your expectations are continuously met going forward. Jen, we appreciate your feedback and want desperately to rectify any issues still pressing. We look forward to hearing from you and thank you again for your time and input.
~CMI
1 year ago Experiencia negativa: 6 weeks ago someone or persons broke into our laundry room and spray painted and we were told, damaged the door so our laundry room is now not available. Calling multiple times got message machines, no responses and I called main office. They said working on it!! Well 6 weeks later and many phone calls. They want the HOA FEE but when things like this happens they are slow to respond and quick to increate the properties cost to live here. I’m here 5 years and HOA fees have been increased 3 times. Not happy and buyers beware!!
Steve,
Thank you for taking time to leave feedback for CMI on Google. We appreciate your comments and time and take all feedback seriously. It is unfortunate that your laundry room was vandalized, and we are sorry this has happened. Thankfully, the work to repair the door and room has been scheduled and is due to be completed before the week’s end. Rising costs for communities in Oregon have become widespread in the last several years and we would appreciate an opportunity to review your communities annual budget with you so you are more able to understand the costs your association is facing. When you are able, please reach out to CMI’s President, Denise Bower, at 503-445-1202, so she may address your concerns and ensure they are resolved. Steve, your satisfaction with CMI’s services is our upmost goal and we’d value an opportunity to regain your confidence in CMI. Thank you again for your time and feedback. We look forward to hearing from you.
~CMI
1 year ago Experiencia negativa: CMI never responds to email notifications but pushes phone calls to voicemail. They take advantage of ignoring needs from homeowners, part of the issue is the HOA for choosing this company but as a homeowner this is our source of trying to resolve issues. It's funny how they are very responsive during this forum to justify themselves but yet behind the scenes do not assist properly. Be warned.
Hello Rosie,
Thank you for taking time to leave CMI feedback on Google. We are sorry you feel your requests have been ignored by CMI and we would appreciate an opportunity to resolve any issues or concerns you may have. Unfortunately, we were unable to locate you in our database and ask that you contact CMI's President, Denise Bower, at 503-445-1202, so she may address any concerns you would like to have addressed. Rosie, thank you again for your time and review, we take feedback seriously and would like to work with you to assuage any lingering concerns.
~CMI
1 year ago Experiencia fantástica: I have worked with CMI for many years (both as a vendor and a property owner). I give CMI and it's property managers the highest possible rating in experience and professionalism. A great company to work with !
Andy,
Wow, thank you! We enjoy working with you, too, and are thrilled to know we've earned your kind review! It was beyond thoughtful of you to take the time to express your detailed experiences with CMI, thank you. Our managers work hard for their clients and to have them publicly highlighted is very special. We enjoy working with you and the team at Great Northwest Gutter! Thank you for all you do for CMI's clients! Your review is deeply appreciated!
~CMI
1 year ago Experiencia negativa: Their system got hacked in October and bunch of personal data was leaked including social securities. I wasn't informed until 5 months later when they felt like they wanted to share the information. So if you want all your personal information leaked go with CMI!
Hi Kesh,
Thank you for taking the time to leave a review for CMI on Google. Please reach out to us at 503-233-0300.
~CMI
1 year ago Experiencia negativa: Adding to my previous review due to their response. They somehow found the time to respond to this review, yet don’t have the time to respond to the six emails I have sent since December. It’s not that I don’t agree with the fees, it’s that I would like to know how and where the money is being spent. I have asked multiple times for clarification on the budget newsletter they referred to in their response since the newsletter itself does not provide much information. They say that their policy is 48 hours to respond to an email, however, it sounds like there are multiple homeowners in the building who have not been provided a response to any communication, myself included. As property managers, it is absolutely appalling that they are unable to respond to any communication from homeowners. — If I could give them zero stars I would as that would be a more accurate reflection of their service. Under their management, our HOA fees went up by 50% in one year (standard is 3-5%). I have attempted to contact them for over a month with no response. There has been no clarity about the significant jump in fees, where the money is going, and what plans they have for on going maintenance issues. The building has numerous security issues that need to be addressed but they have completely left homeowners without a property management company due to their lack of communication. I truly do not comprehend what services they provide for the money we pay them.
Marlee,
Thank you for taking time to leave a review for CMI on Google. As you are likely aware, your community recently changed management companies. We are sorry to hear you may have endured outcomes you disagreed with, but we are looking forward to watching your community thrive as your management team and Board of Directors work to ensure your communities success. For the annual budget and percentage of increase, please refer to the message with the budget attached to it sent out last month. Should you have any questions or concerns, please feel free to reach out to CMI anytime at 503-233-0300. We look forward to working with you, Marlee!
~CMI
1 year ago Experiencia negativa: Hired a company that a fence where I live, they left hazards from the job site behind and cmi didn’t check the work after it was done and my two year old got HER NECK CUT by a tight wire going from the fence to the ground and told me to bug off when I emailed them, and now they are coming after me for how many motorcycles I own. HORRIBLE COMPANY
Kyle,
Thank you for taking time to leave CMI feedback on Google. We are sorry to hear you had a negative experience with the fencing contractor. Within your community, the parking rules allow for each home to park two vehicles within the community parking spaces. The guest spaces are intended for guests, not resident vehicle parking. Should you have questions please contact the Board of Directors. Thank you again for your time and input.
~CMI
1 year ago Experiencia fantástica: McKenzie was very helpful again today, quickly processing my request for approval of a short water shutoff to replace a water heater. Thank you!
Dear Scott,
Thank you for your wonderfully kind review! We are thrilled to know McKenzie was able to assist you so well! As you may have guessed, McKenzie is not only helpful, but skilled at her job and cares deeply about CMI's clients; we sure are thankful to be able to work with her! It is also nice to know your water heater replacement went smoothly! Scott, you have made our day and helped us all smile, thank you for the five stars, the time you spent leaving your review, and for your kind sentiment.
~CMI
1 year ago Experiencia negativa: Poor customer service with the project manager is always right attitude. Lack of responsiveness. Truly disappointing management company.
Dear CJ M,
Thank you for taking time to leave a review for CMI. Unfortunately, we are unable to locate you in our database, thus are unable to contact you to ensure your issue is resolved. We take reviews like yours seriously, and are committed to ensuring your satisfaction. As you are able, please reach out to CMI's President, Denise Bower, at her direct line, 503-445-1202, so she may address any unresolved issues for you. We apologize for letting you down and hope you will allow us the privledge of making things right for you! We look forward to hearing from you!
~CMI
1 year ago Experiencia negativa: Erroneous charges. No explanations. Impossible for a homeowner to get a hold of anyone at tue office. And if you do, they're "solutions" are little more than a shrug and a brush off.
Hello Chris,
Thank you for leaving feedback for CMI on Google. We are grateful for your time and comments relative to your experiences with CMI. That said, we are also disappointed to hear we've let you down. Providing excellent service to you is our upmost important goal and we apologize for not meeting your expectations. We would deeply appreciate an opportunity to correct our mistakes and learn more about your particular concerns. When you have a moment, please reach out to CMI's President, Denise Bower, at 503-445-1202, so she may put a plan in place to ensure your satisfaction. Chris, we appreciate your time and feedback and look forward to hearing from you!
~CMI
1 year ago Experiencia fantástica: This is a review of John Woolsey of CMI. My daughter, who comes to Atwater every week, has the guest app to the Atwater. For some reason the garage door wouldn't open for her the way I had set it up. John spent about 10 minutes re-doing the app on her phone for her, so it was set up correctly. Thank you, John!
Judy,
Thank you for taking time to leave such a detailed and thoughtful review about John! As you are likely aware, John is kind, helpful, and incredibly intelligent, and above all else, he is beyond deserving of your sweet praise. It is wonderful to know he was so aptly able to assist your daughter, thank you for sharing your positive experience on Google. You have helped us all smile and feel a fresh rejuvenation to keep our clients satisfied. Thank you for your sentiment, vote of support, and five-stars, they are deeply appreciated. We are thankful to be able to work with you and your family!
~CMI
1 year ago Experiencia fantástica: I manage an apartment in the Avenue Lofts on behalf of my son. The Lofts buildings are managed by CMI as the HOA representative. Recently I had an emergency issue involving a cleaning brush hopelessly stuck in a ceiling mounted dryer vent duct at the apartment. I contacted Denise Bower at CMI and she was incredibly helpful (and sympathetic) in helping me solve the problem. She provided a personal reference to Baron Adams at JK Kelly Company who was able to remove the stuck brush and allow the dryer to be used again safely. Denise provided great service and assistance while my problem was being solved. I'm very grateful for her commitment to serving clients in a professional and helpful manner. She made all the difference.
Jim,
Wow, we are elated by your thoughtful review, thank you! Your kindness has helped us all smile today and we are deeply grateful for your time and five-stars. We enjoy working with you, your son, and of course, the Avenue Lofts community. As you might imagine, our business is not one that leans to the positive, thus your review highlighting the hard-working Denise, is very meaningful. We value your feedback and are honored to have earned your public praise. Thank you, Jim!
~CMI
1 year ago Experiencia negativa: The manager Kim Hillpot assigned to our community's HOA is dismissive and unhelpful. She will escalate legitimate complaints of simple errors or concerns that need to be corrected into arguments. She always turns it into never-ending passive-aggressive email exchanges where she can avoid doing any work (but the boss probably thinks she looks real busy writing emails!) Yes I have a problem that's why I'm contacting you. Kim is the one consistently telling me what she can’t do. She can't help and then sends rude little digs back making out like you are a problem for asking them to do. their. job. When I have had an issue and left my neighbor a note, they tell us not to do that, instead to contact them. Then Kim says there's nothing she can do. So you are left with no options except to call the police. Basically, this company is entirely useless and every interaction is a time-wasting exercise. They don't seem to get that we pay for their services, they treat residents terribly. And they don't want to lift a finger to do anything they are being paid to do. They have a culture of just pass it off or ignore the complaint until you give up and go away. I’m 99% sure that’s what they tell new employees when a call comes in. I have repeatedly tried to contact them about legitimate issues to address and been put on endless holds, and had Kim screen my calls when she didn't feel like providing service. They treat all residents like ants to be ignored and not people who pay for their services.
Hello Eden,
Thank you for taking time to leave feedback for CMI on Google. We appreciate your response and view your input as beneficial to our continual goal of being better each day. Know too, that we understand how frustrating it can be to have to wait for responses from those making important decisions that directly impact your home. Your feedback helps direct our training and guide our processes, thank you for your influence. However, we are sorry to have let you down and would appreciate an opportunity to not only hear more about your experiences, but would greatly value your time and input relative to how we can best resolve your concerns. If you would be so kind to allow us the opportunity to rebuild your confidence in CMI's services, please reach out to CMI's President, Denise Bower, at 503-445-1202, so she may assist you. Thank you again for your time and review, we look forward to hearing from you.
~CMI
1 year ago Experiencia negativa: Poor attitude and confrontational. Carmen refused to give me my package, a package with my name on it. Hubcity managers need to help Carmen find an acceptable attitude for a position that deals with human beings. Otherwise your business is at risk of losing your residents.
Dear Amal,
Thank you for taking time out of your day to leave feedback for CMI on Google. We take feedback seriously and would appreciate an opportunity to satisfy your concerns. When you are able, please reach out to CMI's President, Denise Bower, at 503-445-1202, so she may assist you. Unfortunately, we cannot dispense packages to those who are not residents or owners, as you likely understand. While we are sorry you are disappointed that the concierge did not provide you with a package, we hope you can understand that the concierge follow directions the Board of Directors outline, not CMI. Just so you know, CMI is not affiliated with Hubcity in any capacity. Thank you again for taking time to review CMI!
~CMI
2 years ago Experiencia fantástica: I received the permissions and pathway to system on the day it was requested! I am very happy with the service Chelsea provided!
Janis,
Thank you for the kind review! It was so thoughtful of you to take time to provide CMI with such glowing feedback, thank you! We treasure our working relationship and are pleased to know you are satisfied with the services CMI is providing to you and your community. Thank you, too, for highlighting Chelsea in your review. She is hard working, kind, smart, and an absolute pleasure to work with-- we are grateful to be able to work with her! Janis, please know we are smiling today because of your kindness! Thank you!
~CMI
2 years ago Experiencia negativa: Update regarding CMI response: I understand the board needs to make their decision and that takes time outside of CMI's control. My issue is lack of responsiveness/giving details and expectations about how the process normally works. An email saying "we received the additional info, sending that to the board" for example goes a long way. I don't mean this to come off as hostile, I genuinely hope they can improve their communication and responsiveness for the sake of my and other communities, but the approach for my situation has made it more difficult than it could be. I have pending urgent (ticking time bomb to be emergency) pipe replacement that I need to do in my house. I've been trying to pull information out of Carra P who has been consistently unhelpful (giving as little info as possible and not answering most of my questions). Thats if she even respond, she generally wont respond to my emails until follow ups/or including manager (if even then). I filled out a request form and they said it was denied pending more info (asking why I need it when I clearly explained previously) I provided that info and then followed up to ask if they received my explanation and Carra P says "its denied pending additional information" I asked to clarify that she received the information I gave and she hasn't responded and its been about a week. Sent to her manager (I think?) Her name is Michelle R, also didn't respond. I would love to not have to chase down info and get the urgent details/timeline that I need for my continued upkeep of my house and to not have to drink rust. If I could get a straight answer and some guidance that would be helpful and the bare minimum I would expect for this situation. I'm not surprised, but I'm disappointed especially since they charge a comically high fee you'd hope for some level of service pending potential emergencies. If any communities are considering hiring these people, I implore you not to unless you have no other options or get very clear promises of minimum level of service/involvement to be expected. If they can't help in a potential emergency and only throw up roadblocks, I would hate to see the process for an optional improvement/something else you would expect them to help with .
Charlie,
Thank you for taking time to leave a review for CMI on Google. We appreciate your feedback and hope you know that feedback like yours helps us grow as a company. Unfortunately, CMI, nor it's employees, can make decisions on behalf of the Board of Directors. While we understand that waiting for the Board to review information and, ultimately, make a decision about next steps, can be frustrating, please know that your Board wants to make the best, most fiduciarily responsible decision possible for your association. We are sorry the process has been time consuming, but hope you know how seriously the Board is taking your request. In the meantime, please do not hesitate to reach out to CMI's President, Denise Bower, at 503-445-1202, so she may answer any questions or address any concerns you may have. Charlie, we value our partnership and are eager to regain your confidence in our services to your community. Once a decision is reached, you will be contacted. Thank you again for your time and feedback!
~CMI
2 years ago Experiencia fantástica: This team deals with tough situations professionally and effectively. Glad they help manage our HOA.
Joel,
Thank you for leaving CMI a positive review on Google! We adore working with you and your community and are happy to know CMI is meeting your expectations and needs. You've added pep in our step and renewed energy to our efforts of helping your community thrive! Joel, being able to work with you is a highlight of our work and we sincerely appreciate your five-stars and kind comments. Thank you for making our day!
~CMI
2 years ago Experiencia fantástica: Denise Bower at CMI is the cream of the crop. She oversaw our HOA as a manager and gave us superlative service. I am now living at a different HOA and we are about to hire CMI. She is now president of CMI and even though we haven't quite hired them yet, she has already helped us transition from self-management to professional management. She is a knowledgeable, thoughtful, kindly human being. We love you Denise! Here's hoping you get a big raise!
Terry,
Thank you for leaving such a dynamite review for CMI on Google! We are thankful for your time and public praise and are flattered to have earned your five-stars. It is also wonderful to know Denise has been helpful during your transition process. We agree, Denise is an incredible person and we are fortunate to have her at CMI. Terry, know you've made our day extra special and we are ecstatic that you took the time to leave CMI such thoughtful feedback.
~CMI
2 years ago Experiencia fantástica: As a new condo owner with many questions Michelle was great! She was patient and took time to answer all my questions. A great employee!
Mary,
Thank you for taking the time to leave positive feedback for CMI on Google! Know your time and sentiment are appreciated by us all. It is nice to know Michelle was able to assist you-- you are right, she is amazing! Congratulations on your new home, how exciting! We are looking forward to working with you. Thank you, Mary, you've made our day!
~CMI
2 years ago Experiencia fantástica: Connor Bendt is an extraordinary talented and dedicated concierge. He is constantly in pursuit of ways to improve the life and function of the inter workings of the Atwater Condo. Forever cheerful and helpful to all that live in or visit the building.
Joe,
Thank you for taking time to leave a flattering review! We're thrilled to have earned your five stars and your thoughtful comments make your review very meaningful to us all. Connor is an incredible person and you are spot on, he is talented and dedicated! Describing Connor as "forever cheerful," is so fitting! Connor seems to bring cheer to all he encounters and it is wonderful to know his cheer enhances your experiences at the Atwater! Thank you for the great review, Joe!
~CMI
2 years ago Experiencia fantástica: Alex McCaffery has been such a pleasure to work with over the last year. He has such a great understanding of his properties and how to keep the associations at their best. His knowledge of HOA and working with the Boards is top notch.
Brad,
Thank you for taking time to leave positive feedback about CMI on Google! We are thankful for your time and meaningful comments regarding Alex. We agree, he is smart and skilled at all he does. All of us are thankful to be able to work with Alex and we're thrilled to know you are as well! Thank you for helping us all smile today!
~CMI
2 years ago Experiencia fantástica: We are so lucky to be in a condo where the management of the building is supreme. I have to also call out the lead Concierge: Connor! A remarkable human to every resident; caring and beyond efficient! He is part of our family.
Melanie,
What a thoughtful, kind, and accurate review you've left, thank you! Your time and positive, public feedback are appreciated and has brought delight to all of us here at CMI. Knowing that you feel the management of your community is 'supreme' means the world to us as we value your opinion greatly! And, we could not agree more about Connor. He is remarkable and makes his work seem effortless, something anyone who has seen him in action can envy! Connor helps us all smile, just like your review has done for us, what a gift you both have! Thank you, Melanie, you've had a positive impact on us in more ways than we can list, thank you!
~CMI
2 years ago Experiencia fantástica: I live at the Atwater Pl in the SWF. Our lead concierge if Connor. Brenda. He is beyond exceptional approaching every issue with an upbeat solution. He makes it a joy to come into our building.
Dede,
Thank you for leaving positive feedback about CMI and Connor on Google! Your description of Connor approaching issues with an upbeat solution is incredibly accurate, and we couldn't agree more! Dede, your review is meaningful to us in many ways, but it is especially nice to know that Connor has a direct, positive impact on the Atwater! Thank you for making our day, Dede!
~CMI
2 years ago Experiencia fantástica: We all know Connor Bendt is a top-notch concierge. I appreciate his multi-tasking skills that make everyday life at Atwater Place go. When there are bumps in the road, he tackles them head on in a way that gives us reassurance that all is well. Today's world needs more Connor Bendts!
Janet,
Isn't that the truth! Connor is top-notch, great assessment! And, you are right, his ability to easily coordinate a multitude of tasks, seems to be something that comes as naturally to him as walking for the rest of us. Connor continues to amaze us all and it is wonderful to know the Atwater Community recognizes Connor's commitment to the Atwater! Janet, thank you for taking time to leave a review for CMI, your time and feedback is deeply appreciated!
~CMI
2 years ago Experiencia fantástica: I want to give a shout out to our fabulous concierge, Connor Bendt. He is always taking care of the residents of the Atwater going far and above his responsibilities. He keeps this complex building running smoothly and has a wonderful attitude. I don't know what we'd do without him!
Vicki,
Thank you for your kind words! We've all been basking in the many positive reviews we've received about Connor lately, and couldn't agree more, Connor is one in a million! He is all the adjectives in the reviews, and so much more, as you've so poignantly stated. And, we also agree, we're not sure how Connor manages all of the activities so effortlessly at the Atwater! Vicki, thank you for taking time to express your thoughts about Connor, it means more than we could ever express!
~CMI
2 years ago Experiencia positiva: We appreciate the work of Connor Bendt keeping Atwater Place on an even keel through thick and thin!
Thank you, Michael! So nice of you to refresh your review and highlight Connor! We agree, he is the calmness in the eye of any storm. It is wonderful to know you notice his hard work and dedication to the Atwater Place Community!
~CMI
2 years ago Experiencia fantástica: I would like to thank Connor Bendt, lead concierge at Atwater Place Condominiums for his amazing work ethic, compassion and efficiency in his day to day tasks. We have been experiencing a very complex time at APC due to upgrades in our secure entry system, window washing and painting all common areas in the building. He continues to be pleasant and helpful under pressure and we absolutely could not complete all the work at hand without his presence. Bravo Connor
Steven,
Wow! Thank you for leaving such a kind, and accurate, review on Google! We are thankful to be able to work with you and the residents of the Atwater Community and cherish our working relationship. It was thoughtful of you to highlight Connor in your review, he is beyond deserving of any and all praise and your review is especially meaningful because of your thoughtful words. Knowing that CMI, and especially Connor, are meeting your expectations adds to our exuberant thankfulness of your review. Steven, you've made our month with your kind sentiment. Thank you for your time and positive feedback, it means more than we can express!
~CMI
2 years ago Experiencia negativa: This organization does not do a good job managing properties. They have high turnover in their staff. We own a condo and getting information from them about the property we as an HOA pay for them to manage has been like talking to a wall. They basically take the money and the person assigned to your property takes zero accountability for anything. We went back and forth with a landscaping company CMI won’t come to manage vendors they say talk to the board the board says CMI is paid to manage that work. Ok why are we paying CMI then? If you want a good property manager look elsewhere unless you like paying for subpar service, in that case you found your forever home…
Hello Pedro,
Thank you for taking time to leave your feedback relative to the services you receive from CMI. We are sorry to hear we've let you down and would appreciate an opportunity to regain your confidence. If possible, please reach out to CMI's President, Denise Bower, at 503-445-1202, so she may assist you in resolving any current concerns you may have. As you are likely aware, CMI takes direction from your Board of Directors and is not able to make decisions on their behalf. Pedro, we take all feedback seriously and we appreciate yours. Please reach out to Denise as you are able so we can ensure your satisfaction.
~CMI
2 years ago Experiencia fantástica: Kudos to Connor Bendt, Atwater Place's Lead Concierge. This month alone he's had to deal with ice, absence of garbage service, interior painting, new security system install, window washing, and who knows what else. Through it all, Connor manages to handle the owners' relative nit picks with a "will do" and a smile. We are truly blessed to have him here.
Bruce,
Kudos to you on your great review! Thank you for taking time to leave positive feedback for CMI and Connor, we are all touched by your thoughtful kindness. It is really meaningful for us to know that you are satisfied with CMI and the amazing service Connor provides you and the community of Atwater residents. Connor seems to never meet a challenge he cannot prevail over, what a gift, and how kind of you to highlight that trait in your review. We concur, we are all blessed to have Connor in our lives! Thank you for the kind review, Bruce!
~CMI
2 years ago Experiencia fantástica: Connor is the concierge at Atwater Place Monday-Friday 7 am -3 pm. He is kind, caring, knows everyone's name, remembers your conversations with him and asks about you. He has weathered quite a lot these past few weeks--painters, window washers, and new security system installation. He is just great.
Judith,
How wonderful of you to leave such a nice review about Connor! Connor has an amazing memory, you are spot on! And, we agree, he is kind, caring, and inquisitive about others, all qualities that comprise his amazing abilities! Sounds like the Atwater has been a busy place and it is wonderful to hear Connor has handled all the tasks to keep the community safe, maintained, and looking great, with ease. Judith, you've made our month, with your kind review, thank you for your time and feedback, it is valued greatly!
~CMI
2 years ago Experiencia fantástica: Our lead concierge, Conner, has done a fantastic job in the last few weeks, multitasking a heavy workload with major projects kicking off and still dealing with residents, packages, moves, and contractors. Kudos!
Douglas,
Wow, thank you for leaving such a fantastic review for Connor! We could not agree more with you, Connor is an expert in his role and seems to be able to handle chaos with ease. Thank you for highlighting Connor's abilities despite all the activity taking place at the Atwater! It is very kind of you to highlight Connor and publicly praise him, he is beyond deserving! Thank you for your time and feedback, Douglas, appreciate you!
~CMI
2 years ago Experiencia fantástica: I think that Connor Bendt the CMI lead concierge for Atwater Place is terrific. He is hardworking, polite, friendly, and demonstrates a ton of initiative. We greatly appreciate Connor as well as John and Jesse at Atwater Place.
Cheron,
Thank you for taking time to leave CMI a review on Google. We appreciate you highlighting the concierges especially as they are all so hard working and dedicated, thank you! It is heartwarming to know that the concierge are appreciated by you; how thoughtful of you to leave specific, positive feedback for such a hard working group of individuals. Cheron, you've helped us all smile and feel even more grateful that we are able to partner with owners like you!
~CMI
2 years ago Experiencia fantástica: I just want to say how much we appreciate Connor Bendt at Atwater Place. He is always so helpful, friendly and eager to help us with issues needed to help my husband and I each day. We just love him and his dedication to his job. We give him 5
Faye,
Thank you for taking time to leave CMI a five-star review on Google! We love earning five-star reviews and feel fortunate to be able to work with you and your community! We could not agree more, Connor is delightful, smart, and very helpful! Connor is dedicated to your community and it is nice to know he is helpful on a daily basis to you and your husband. Faye, know you've made our month! We are smiling because of you and we are touched at your thoughtful kindness! Thank you for your time and feedback, it is treasured.
~CMI
2 years ago Experiencia fantástica: McKenzie is delightful to work with. She assists me with a smile in her font. Treat her well!
Khrissi,
Thank you for taking time to leave CMI a five-star review! We agree, McKenzie is delightful! She is delightful to work with, you are spot on! She is also smart, creative, and kind, which makes her an asset to her team and CMI. We are thankful to have her to rely on and are grateful to you for highlighting her greatness in your review. Khrissi, you've made our day, thank you!
~CMI
2 years ago Experiencia fantástica: Dailey was phenomenal; energetic, efficient and professional. A great listener and responsive with clarity to my two questions.
Alan,
Thank you for leaving such a wonderful review for CMI on Google! You are spot on about Dailey, she is phenomenal! Her positive energy, attention to detail, and inquisitive nature all set her apart! We are incredibly fortunate to be able to work alongside Dailey, she is an example to all. We hope you know that working with clients like you who approach life in kindness serve as our muse; our motivation to continually strive to wow all our clients, thank you for fueling us onward! Thank you too, Alan, for highlighting Dailey and CMI, we are honored to work with you and your community and are pleased to know your expectations are being met.
~CMI
2 years ago Experiencia negativa: This company is back billing attorney fees without disclosing the nature of their charges, claiming they cannot disclose the reason for their billing… because I’m not a client. I encourage anyone with similar experiences (and it looks like there are a few) to report the attorneys to the Oregon State Bar.
Emily,
Thank you for taking time to leave feedback relative to your experiences with CMI. We are sorry to hear we have not met your expectations and understand that assessment payments, at times, can be confusing. Thankfully, CMI has an option for owners to pay in a variety of ways by offering ClickPay. ClickPay allows clients to pay by credit card, check, or even by direct debit from a bank account. In speaking with our Accounting Team, it sounds as though your payments and any related timing concerns have been addressed. That said, as always, Emily, CMI is here for you. You can reach out to us anytime at 503-233-0300. Know too, that if you continue to have any struggles, you can always reach out to CMI's President, Denise Bower, at 503-445-1202. Emily, we are sorry to have let you down and look forward to being able to earn your trust once again. Thank you for your review and feedback.
~CMI
2 years ago Experiencia fantástica: Laura Hall is great to deal with! She went above and beyond! The issue was resolved in a very short amount of time. Thank you!!
Cindy,
How kind of you to leave such a flattering review for CMI. It is wonderful to know you are satisfied with CMI's service and the service you were provided by Laura. We are thankful for our working relationship and are smiling today because of your kindness! Thank you for your time, positive feedback, and support of CMI, you are deeply appreciated!
~CMI
2 years ago Experiencia fantástica: Alex has been absolutely a five star help these past few months as we have struggled through the chaos of our revolving door board members. He has been extremely helpful and patient with the new inexperienced members and we appreciate his going the extra mile to keep us on track. We have overwelmed him with emails and phone calls and he has never once complained. Thank you Alex for a job well done!
Debby,
How kind of you to publicly describe your experience working with CMI. We are happy to know CMI is meeting your expectations and could not agree more, Alex is consistent in his delivery of outstanding service. He is sharp and detail oriented which makes him an excellent manager. Add in his positive attitude and patient ways and he really is the complete package! Your review means we are smiling over your welcomed kindness today; thank you does not seem a sufficient means of conveying our gratitude to you and your kind words. Debby, we enjoy working with you and your community and are thrilled we are meeting your needs! Thank you for your time and excellent review!
~CMI
2 years ago Experiencia fantástica: I was able to put in a request to stop Click pay payments for my monthly assessment, due to selling my townhome . and the additional payment they took last month will be refunded. my initial error, just did not understand how to navigate their system.
Andrea,
Thank you for taking time to leave CMI a five star review! We're thrilled to know we are meeting your expectations and that your ClickPay changes were easy to navigate. We have enjoyed working with you and hope to see you again in another community CMI cares for. Know we are here for you well after the sale of your home should we be able to assist you in any capacity. Thank you again for the kind review!
~CMI
2 years ago Experiencia negativa: Updating my review because it has been yet another week. CMI still has not been able to provide me one of the garage door openers. (I requeste two and they only sent one.) Although CMI does NOT respond to phone and email requests in from home owers - they immediately respond to bad online reviews with "flowerly" responses to make it look like they are acutally contrite and care about providing quality service; but in my case they did not seem capable of fixing the problem. I should add that their online review response was misleading. They said my comunications were sent to someone who no longer works there. In fact, my first call (30 days ago) was to someone that apparently left the company ; but thereafter and starting 24 days ago I began emailing the current (and still employed) CMI person assigned to our building -and she was non respnsive multiple times. After several emails produced no results I also began emailing multiple levels of assitants and higher up managers. I think there are about 15 emails going back and forth just to request two copies of a fob and two of the garage door opener for some new renters. Seriously, sending out fobs and arage door openers should be one of the easiest tasks for a property manager to complete- and it is starting to look like it may take them 30 days or more. The kicker is that I pay a lot in fees for this TERRIBLE service... Original review from one week earlier: Absolutely terrible management services. Our building's HOA contracts with CMI to provide services and their fees are very expensive. I called three weeks ago to get 2 copies of the fobs (electronic keys) and garge door openers becasue I am renting the my unit and must rely on CMI for copies. I got no response. Then two weeks ago I sent an email. No response. Had a Board member from the HOA chime in after yet another email. Was told they would be sent. Two weeks later and nothing has been sent. Finally, today I sent out another email to our CMI building manager, and CMI's senior management team. Finally an brand new assitant called me and said she would put in the request. Apparently, she did follow up because I got a very quick confirmation email - which also means that it probably took her about 3 minutes to do. (In the mean time, I have wasted literally hours trying to get the request filled.) Now, I am holding my breath to see if they actually send them to me in under 30 days from my original request; and we will see if I loose out on rent because I can't deliver the fobs and openers to the new tenet on time. Imagine what that would be like if I had lost my personal copies of the fobs and garage door opener and was locked out of my building! Their negligence would force me to stand outside waiting for some kind neighbor to let me it which could create a very dangerouse situation given all the homeless folks in my neighborhood. Imagine if their was a water/ gas leak, the power went out, or a failure in the heating system. Lots of potential for their negligence to cause real harm to owners/tenants of our building. I should add, that this is not the first time that I have had problems like this. Previouse outreach to them has resulted in similar results - as in no response until weeks later and 3- 4 outreach attempts via phone, email, and proding from the Board of Directors. Building residents who contract with CMI rely on their services to make sure that their buildings are accessable, safe, and properly maintained. Frankly, from what I have seen lately at CMI, I think their negligence could cause finnancial losses, and potentially serious harm to building tenants and owners. Think twice before signing a contract with them.
Amanto,
Thank you for updating your review. We are sorry that you received one FOB when you had wanted two. Generally one is sent per request since there is a cost to their replacement. We look forward to continuing to regain your faith in CMI and are eager to earn your satisfaction. Amanto, we are here, 24/7/365, to assist you and your community. Please reach out to our main line anytime-- 503-233-0300. Thank you again for taking time to update your review of CMI.
~CMI
Thank you for taking time to leave a detailed review about your experience with CMI. We are sorry to have let you down and we hope you can forgive us and allow us to regain your trust. CMI has not been immune to turn over in the past months, and we are afraid your communications were sent to an employee no longer working with CMI. For this, we are terribly sorry and we now know it was our error, thanks to you.
Amanto, please know that we value all feedback, both negative and positive. Any feedback provides CMI an opportunity to grow, to be better, for all our clients. Your feedback has had a distinct and positive influence on our internal processes, so the error you encountered, will not happen moving forward. For this, we are eternally grateful to you and deeply appreciate the time and detail you included in your review to bring this important issue to attention. We sincerely hope you are able to forgive our error; please know we remain committed to earning your trust once more. We enjoy working with you and your community and are thankful for our working relationship.
Thank you and with our respect,
CMI
2 years ago Experiencia fantástica: Denise is a good go between HOA and owners. Sometimes it’s easy to mix the two and CMI gets blamed for HOA rules
Brenda,
Could not agree more, Denise and Meghan are top notch! We are fortunate to have them to care for communities like yours. Working with your community is an honor and we sincerely appreciate the time you took to share your thoughts on Google. Thank you, Brenda!
~CMI
2 years ago Experiencia positiva: Good communication and good ideas. Since our financial outlook is changing could we also change to a greener environment with less chemical use on the lawns and plants A weed, if mowed, is a good looking lawn. And be proactive by collecting water when available and using it in the drought months. Thanks
Dear J. Bissex,
Thank you for taking time to review CMI on Google. We are thrilled to have earned your time and trust. Thank you for not only being great to work with, but for all of your good ideas and contributions to your community. Know you've helped us all smile today and feel appreciated, your kindness is not unnoticed. Thank you!
~CMI
2 years ago Experiencia negativa: I have called and left numerous messages and haven’t received a call back. I was told upon being transferred, to accounting, today that they were available only to have it go to voicemail, again. Not sure any of the employees actually work.
Hello Kimberley,
Thank you for taking time to leave CMI a review on Google. We take the feedback we receive seriously and appreciate the opportunity to grow from yours. Generally, when we receive a call with no voicemail left, we do not return the call. Our accounting department and President have made calls to you today, so please feel free to return their calls at your convenience so we may resolve your concerns. You can always call CMI's main number too, 503-233-0300. This is also the number you would call for an emergency related to the community outside of business hours. Kimberley, we look forward to connecting with you and apologize for missing your call. Thank you again for your time.
~CMI
2 years ago Experiencia negativa: I live in condo managed by CMI and I am at a loss for words on how terrible the experience has been. Alex McCaffery is our community manager and I’ve never interacted with a more incompetent, rude, and unprofessional human being. To save time, I will skip over the numerous past interactions with him and skip to the real-time issue that truly was the straw that broke the camel’s back (hence why I’m writing a review). There are two units below us that have been experiencing water damage over the last week and contractors have been sent up to our unit a few times to check to see if there was anything actively leaking in our unit that may be causing the issue. We have let them in every time, all the the contractors have been very sweet and professional, and we’ve been more than willing to help. Today (midday), I answered a knock at the door from a very friendly contractor asking to access my kitchen sink to test something. It was during this time he let me know they believe the leak may be in a pipe behind the wall under our sink. The contractor let me know he would need to get a permit for our unit and asked when he could have access to cut and drill holes in the wall in hopes of finding the leak. The process below us has been extremely loud (understandably) and because my husband works from home and I am home with a two year old who was getting ready to go down for a nap, I offered first thing Monday and let him know they’d have full access and the family would be out of the way. He said that would be perfect and thanked me, acknowledging that these issues our never easy with a little one running around. 10 minutes later, my husband received a call from Mr. McCaffery who claimed I was refusing to allow the contractors to work. My husband corrected him, letting him know that was in no way how the conversation went and offered to allow them access to the unit in 2-3 hours (giving everyone time to get the appropriate permits and for us to vacate the unit) to which McCaffery responded that the bylaws give them the right to “take the doors off the hinges”. He also suggested that my husband pay for the contractors time while he waited around for us to be ready to which my husband responded ABSOLUTELY NOT. There was no working together to find a solution during this call. McCaffery was a bully and essentially let my husband know that there was no option for us and the call ended after finally agreeing to allow us couple hours for my husband to finish the work day early and my son to nap. My husband then approached the contractor who was still downstairs working to apologize and confirm that a small delay wouldn’t completely derail the project for him. The contractor reassured him that it was no issue and that he had plenty of other things to take care of before he would absolutely need to access our unit. He also mentioned that there is a lot of black mold in the wall caused by the leak and therefore it would obviously be much better for us to be out of the unit. What this tells me, is that CMI and their community managers have no concern with courtesy, safety, or just generally human decency. I am glad to have been reassured by the contractor that we were in no way causing a delay with our request, but being threatened to have our hinges taken off the door is something I will never forget. I truly hope this review (and the other terrible reviews I’m seeing) will cause at least one person to reconsider choosing CMI.
Hello Kaitlyn,
Thank you for taking time to leave CMI a review on Yelp and Google. We appreciate your time and feedback. Additionally, we are sorry to hear about the water loss occurring in your building. That said, we know our vendors will help resolve this as soon as possible. Thanks again for your review!
~CMI
2 years ago Experiencia negativa: EDIT with an update: The company replied to this review and said that they had reached out about a resolution- What actually occurred is that they reached out and claimed they would assist and now have gone completely dark on us again, weeks later. We have received nothing for a resolution and are now having to consider renting an RV for our driveway so we can live safely, and will have to pursue legal action against CMI. DO NOT use this company. Stay as far away as you humanly, possibly can. If you're about to rent a property or buy a home that is managed by this company, run, don't walk. I am in the process of suing them for refusing to respond to maintenance requests that are now causing my family severe illness and mental health issues due to toxic mold exposure. This company cannot and should not have the privilege of being responsible for people's living spaces if they have no regard for the safety of the space. Again, RUN do not walk.
Hello Hannah,
Thank you for your feedback relative to CMI. We are sorry to hear CMI fell short of your expectations. In speaking with your management team, it appears the solution is under way. Thank you for alerting us to the situation in your home. The vendor that was dispatched knows your situation is critical and will be there as fast as possible. Hannah, again, thank you for your help and review, we appreciate the feedback and hope we can regain your faith in CMI soon.
~CMI
2 years ago Experiencia negativa: They have incredibly slow response times. I would not work with this company. Alex is especially unhelpful, can’t believe that guy has a job still.
Hello Gia,
Thank you for taking time to leave CMI feedback. We are sorry to hear the response times you experienced were longer than acceptable. We will work hard to do better and be sure to return your correspondences within our policy of 48 business hours going forward. CMI is continually training employees and know that our training will help improve CMI's services to you and your community. Gia, thank you again for taking time to leave CMI feedback. Please do not hesitate to reach out should we be able to assist you in any capacity.
~CMI
2 years ago Experiencia negativa: There are so many disappointing experiences. The biggest was them not crediting my account for a payment I made, then charging late fees over and over for months. I just learned that they keep 50% of late fees collected then they charge the HOA for their time persuing the truth. There is no adjustment to correct their own mistakes. If you ask the owners who have been here for a while, they all want the HOA to change management companies!
Hello Joan,
Thank you for taking time to leave CMI your feedback. As you know, CMI works at the pleasure of your Board of Directors and unfortunately cannot make decisions for your association. We are sorry your experience with CMI has not been positive and we hope your issue is resolved quickly. We appreciate your time and review, thanks Joan!
~CMI
2 years ago Experiencia fantástica: Kate got my next door neighbor, who had left a large box of loose trash next to my drive for a month, to finally have it removed. Thanks Kate.
Terry,
Thank you for the great review! We are thrilled to know your expectations are being met and you are seeing progress in your community. We agree, Kate is excellent and you highlighting her in your review makes your comments even more meaningful, thank you! Thank you again for your positive feedback!
~CMI
2 years ago Experiencia negativa: This company is not responsive. They manage my complex's HOA services and everytime I try to reach out to them whether its direct email or via their portal, there is never a confirmation they received my request, a follow-up is always required from my end & sometimes there is no response what's so ever. Useless.
Hello Rosie,
Thank you for leaving CMI feedback relative to our services to your community. We are sorry to hear we've fallen short of your expectations, but would be thankful for an opportunity to resolve any concerns you may have. When you are able, please reach out to CMI's President, Denise Bower, at 503-445-1202, so she may assist you. Rosie, we look forward to hearing from you. Thank you again for your time and feedback.
~CMI
3 years ago Experiencia negativa: I firmly believe that their positive reviews are purchased. Take a look at their Yelp reviews. Unprofessional, unresponsive, not educated regarding building or property management standards, and bullies. Unexplained invoices, duplicate services referenced, failure to do the simplest tasks timely (light-bulb replacements), no systems in place to track projects, aligned with expensive contractors who provide sub-par workmanship. They should not be in business.
Hello Holly,
The feedback CMI receives is important as it is our goal to make CMI a better company every day. We appreciate your review and the time you spent to leave your feedback on Google. While we love positive feedback too, it would violate our client contracts to sell owner information for the purposes of gaining positive, online reviews. CMI's ethics policies also prohibit the purchase of positive feedback; please be assured we've not falsified our reviews in any capacity. We are sorry to hear CMI has not met your expectations relative to response times, but please know we are following the direction of your Board of Directors. Starting in January, CMI migrated to a new software platform. Our new software is task based and will make tracking on-going projects much easier. Holly, we'd love an opportunity to resolve any outstanding concerns you may have. When you are able, please reach out to CMI's President, Denise Bower, at: 503-445-1202, so she may assist you in finding resolutions for your frustrations. Thank you again for taking time to leave CMI feedback, we appreciate your efforts and are thankful for your business.
~CMI
3 years ago Experiencia fantástica: Our CMI Presentative, Alex, did a great job and got back to me within hours of my original email with questions regarding ongoing upgrades to our community areas. Thanks Alex!
Alaina,
Thank you for leaving such fantastic feedback for CMI! We are thrilled to know CMI is meeting your needs and expectations. We appreciate your praise and the fact that you highlighted Alex makes your review very special. Alex is hard working and your accolades are spot on! Alaina, we are thankful to be able to work with you and your community. Know we are deeply appreciative of your flattering review, thank you!
~CMI
Dear ARR Hodge,
Couldn't agree more, Kate is fantastic at all she does and CMI is very fortunate to have her! Kate's long tenure with CMI have made her an expert in the industry and her kind, patient, and helpful personality makes her a perfect fit too. Thank you for taking time to review CMI on Google and for saying such nice things about Kate! Your kind words will motivate us for months!
~CMI
3 years ago Experiencia fantástica: CMI has always returned my emails when I have reached out to them. 5 years now that I have worked with them and no issues. Continue the great work. Thank you
Jan,
Thank you for helping us all smile! Your review has lifted us to a happy place and for that we are endlessly thankful! It is wonderful to know you are satisfied with CMI's services to your association, makes our day to know that! Jan, thank you for your flattering review, it is beyond appreciated.
~CMI
3 years ago Experiencia fantástica: I've had the opportunity to work with Kate Flanagan. I am a Realtor and had a listing at the Greenbriar condos in Gresham. Kate and Kitleigh were super helpful and responded to my questions right away! I also live in Fairview Terrace and she is now with our association. She helped me out once again. It's the communication and willingness to help that I appreciate. As a Realtor I get to see how other HOA associations operate. Believe me they are not all as helpful as Kate Flanagan, Kim Hillpot and Kitleigh have been! Thanks so much, Dawn York
Dear Dawn,
Wow! You have knocked our socks off! Thank you for the glowing review, we are humbled by your kindness. We love earning positive feedback like yours and are happy to know you enjoy working with CMI-- we adore working with you, too! Dawn, reviews like yours are treasured by us and make a direct, positive impact on our teams. Thank you again for taking time to leave a detailed positive review for us!
~CMI
3 years ago Experiencia fantástica: CMI is my favorite management company in Portland. They keep their associations clean and up to date. Their Managment team is always easy to work with.
David,
Thanks for the great review! We enjoy working with you as well and are thrilled to know we are your favorite.
~CMI
3 years ago Experiencia negativa: Attn: 'Owner' I agree with Average Joe! CMI is an unorganized, sub-par management company. I purchased my Condo at Westlake Village in Cedar Mill 44 years ago and at one point we had CMI. Owners were unhappy with CMI. When we hired a new HOA management company to replace CMI, we were so happy. Various HOA Management companies have run Westlake Village to the ground through the years with poor management practices. Fast forward to now. I was not happy when I heard CMI was our new HOA Management Company. Sure enough it is the same sub-par company that it was years ago. My current issue is that Charter Construction Company has been slated to work in the storage/crawl space in Bldg. 26 this week, involving all 2nd story condo's, replacing insulation and adding cable lines. I went over on Monday and was going to check out my crawl space when I noticed my ladder was missing. It's been in my back deck storage area for over 44 years. I requested a replacement ladder since it was clearly 'borrowed' (to put it nicely) or 'stolen' by construction workers. Chelsea Campbell suggested it was taken by my "tennants" and said CMI is not responsible for personal items. She knows my tenant, Adam has been there for a few years, so clearly, he didn't take it. It was there when he moved in and I have used it since. He lives alone and is always responsive to any HOA requests. Adam told me he saw empty potato chip bags in the deck storage unit during the ongoing construction, that has been going on for months. It's clear it was taken by a construction worker. Charter should have insurance to cover things like this. My request is small. Also, it's the principal. All I am asking is for a new ladder. Linda Struble - Owner
Hello Linda,
Thank you for taking time to leave an extensive review for CMI. We are sorry to hear you are disatisfied with CMI's services to your association. As you likely are aware, CMI functions at the direction of your Board of Directors and serves, largely, as an administrative arm for your association. Unfortunately, CMI's role does not include on-site security for your association. Because CMI, nor any Board of Directors, can be responsible for personal items during projects, CMI sends communications to owners suggesting personal items be moved or secured during the course of the project. We are sorry if this was not clear in our communications to you.
We would be honored if you could find the time to reach out to CMI's President, Denise Bower, at 503-445-1202, so she can understand how we can prevent situations like yours in the future. We take our working relationship with you and your community seriously and remain hopeful we can work together to ensure your satisfaction with CMI's services. Linda, we appreciate your feedback and look forward to hearing from you!
~CMI
3 years ago Experiencia fantástica: My wife and I are currently resident in a CMI managed community and I wanted to recognize the outstanding care and attention provided by the custodial and concierge staff in the Meriwether in Portland, OR. I would like to specifically note Rick and Raymond who have been exceptional in their eagerness to help, their extreme courtesy and professionalism. They add significantly to the living experience here.
Stephen,
Thank you for taking time to leave such a nice review for CMI and Rick and Raymond. As you know, they are both beyond deserving of your praise. They are hard-working, dedicated to your community, and are true experts in their roles. Knowing you notice their excellence makes your review meaningful and one we are all thankful for. Know you have helped us all smile and that we are touched by your generous review. Thank you, Stephen, we are thrilled to know CMI is meeting your expectations!
~CMI
3 years ago Experiencia fantástica: A HUGH thanks to Megan @ CMI!!!! Not only was she thorough, but kind, considerate and caring. After dealing with the change in computer systems, yuk!, she was able to see where my money had been posted, not an easy feat, and help clear up the issue. I am so very grateful to her and her understanding of my irritation! She's the BEST!!!!
Lynette,
Wow, what a wonderful review! Thank you for your time and public praise, it is appreciated very much! The fact that you called out how great Meghan is, makes your review special and meaningful. Meghan leads with kindness and is very deserving of your kind compliment. Lynette, we are thankful we are able to work with you and we hope you know that your review absolutely made our day! Thank you for your thoughtful public praise!
~CMI
3 years ago Experiencia negativa: The absolute worst management company - EVER. RUN, if this organization manages (HOA) ANY building you are thinking of buying. Denise Bower is an insult to the term community management as it relates to any home owner. It's as if she sits in her office all day thinking of ways to ding a home owner or fine them (and by fine, I mean exorbitant fines, that don't align or add up). Put it this way, I lived at the Avenue Lofts for 5 months, hired a lawyer, and moved out.... it was that bad. Horrible, and to think at one point they were the gold standard of "community management"... now I'd just call them bullies. With reference to your response: Denise Bower weighs in on how things should be handled, what should be charged, and how to implement (I witnessed this FIRST HAND). She IS the instigator, and has been brought to court SEVERAL times...... She has little or no regard for ANY HOME OWNER can creates a community where it is the BOARD / DENISE vs. the home owner. Board meetings are a prime example: home owners are - literally - yelled at, cut off, and made to feel as if he/ she/ their voice simply does not matter. If this is the community CMI encourages, then you really need to evaluate your culture because it's abhorrent.
Hello Cindi,
Thank you for taking time to leave feedback for CMI on Google. We take all feedback seriously and are dedicated to resolving your concerns. We'd appreciate an opportunity to work with you to ensure your needs are met. When you are able, please reach out to CMI's Vice President, Nancy La Voie, at 503-445-1102, so she may address your concerns and resolve them. Unfortunately, CMI has a responsibility to be the enforcer of the Association rules on behalf of the association. CMI, nor our managers, have the authority to vary from what the legal documents dictate; owners agree to abide by the rules of the Association when they purchase in the Avenue; including fines and the fine amounts. Only the Board of Directors can approve a fine to be removed, and only the Board can determine if a rule may not apply for an owner, or why an owner may be exempt from said rule. CMI is simply the entity who writes the letters with the fines on behalf of the Association. Cindi, hopefully this helps shed some light on CMI's role in the rules and fine process CMI carries out for the Board of Directors. We look forward to hearing from you!
~CMI
3 years ago Experiencia fantástica: I've lived in a number of condo and apartment buildings over the years, and CMI is by very far the most responsive company I have worked with both as a resident and a board member. Denise is always available and when we've had emergencies or just needed a fast response, she will pick up the phone and respond to emails even if it's 10pm. I'm extremely impressed. They've quickly and conscientiously handled any issues we've encountered with residents, security, and maintenance. If you're seeing complaints here, I can almost guarantee you that practically every single one is from a resident who was a nuisance to the rest of their building and was angry about fines the board assessed against them. I've lived in the Pearl for some years, and I personally recognize at least two names here of people who were absolutely horrid as neighbors, risking the security of the building by leaving gates open, yelling at or threatening neighbors, loud noise, and so on. Don't buy into their revenge posts. I also greatly appreciate the consistency we have gotten with CMI. Board members turn over every couple of years, but having a person like Denise, and competent colleagues like Meghan makes a huge difference in having that legacy knowledge about your building. They remember past issues, they know our current situation, and they can always advise us on what the norm is at other buildings. CMI has been invaluable. They are a rare gem in the property management industry.
Claire,
Thank you does not seem to encompass the gratitude any of us here at CMI feel for you and your review. It means so much to us that you went into detail about your experiences with CMI both as a homeowner and Board Member. And, we are thrilled to know CMI and your management team are meeting your expectations.
We are honored to be able to work with you and your beautiful community and are thankful for our working relationship. Your review is special for so many reasons, but the fact that you highlighted Denise and Meghan is significant. They both work so hard and are committed to CMI's clients in a meaningful way, it is really nice of you to mention how incredible they are.
Claire, know you have made our year! We are smiling this week because of your kindness, thank you!
~CMI
3 years ago Experiencia fantástica: CMI quickly responded to my email for assistance with water intrusion. A team was sent the next morning and repair completed.
Karen,
How kind of you to leave CMI such a flattering review, thank you! We enjoy working with you and the Tanasbrook community and are thankful for our working relationship. Your review explains the outcome we always hope for! It is so wonderful to know your water intrusion was handled quickly and the repair has already been completed, the perfect outcome! Karen, thank you again for your kind review!
~CMI
3 years ago Experiencia fantástica: I am not saying that the previous window washers were questionable, but whoever has been taking care of window washing these last two times has been extraordinary. The windows have now a pristine clarity and clean and clearness that is purely wonderful. These windows are a treat!
Colleen,
How kind of you to leave CMI such a flattering review! Thank you for your time and public feedback-- it is very appreciated! It is wonderful to hear that you are satisfied with the window washing that recently took place at your community; we will be sure to share your kind words with the vendor! Colleen, we treasure the relationship we have with you and your community and thrilled to know your expectations are being met. Thank you, Colleen!
~CMI
3 years ago Experiencia negativa: The worst. If you need a professional, courteous property management company for your property, look elsewhere. Like another reviewer said, if you enjoy sending your emails into a blackhole, these are the guys for you. I've been trying to get an issue resolved for over 3 years in one of the units I own. When they do bother to respond (maybe 5% of the time, at best), the answer is always the same, "we're looking into it". Yeah, right. But I will say, they're absolutely on top of things when it comes to collecting their own fees. Don't waste your time or money with this company.
Dear Average Joe,
Thank you for taking time to leave CMI a review on Google. While we are unsure what community you are associated with, we'd love an opportunity to assist you and resolve any of your concerns. If you could reach out to CMI's President, Denise Bower, at 503-445-1202, when convenient, she can assist you. CMI's policy is to return communications, email or phone, within 24-48 business hours, we apologize if your communication was outside this timeframe. Thank you again for leaving your feedback for CMI.
~CMI
3 years ago Experiencia fantástica: Kesh Fleming, our manager, does a wonderful job of keeping our community running in an organized way. She is responsive and proactive at problem-solving.
Naomi,
Wow! What a wonderful review! Thank you for your time and public, positive feedback. It is so kind of you to highlight Kesh, who is not only deserving, but also dedicated to your community. Naomi, our appreciation for you and your review is immense and our smiles are even bigger because of you kind and thoughtful review! Thank you!
~CMI
3 years ago Experiencia fantástica: CMI manages the Landing Condominiums where I live. Nancy LaVoie and her staff are very knowledgeable, competent and really nice. They respond very quickly to problems. Our HOA is very satisfied with their skills and excellent communication.
Sharon,
You have made our month! What an incredible review you've left CMI, thank you! We are appreciative of your time and public, positive feedback. We are thrilled to hear CMI is meeting your expectations and that you are pleased with your management team-- they are hard working and very deserving of any praise! Thank you for helping us all smile, Sharon, we are truly touched by your review!
~CMI
3 years ago Experiencia fantástica: We felt the explanation was thorough and understandable. It gives us plenty of time to plan around the water shut down. We appreciate being kept up to date on what is happening and when.
Emil,
Thank you for the kind review! It is so nice to know CMI is meeting your expectations. Water shut offs are never ideal and we are glad this one was not overly disruptive. We are so touched by your positive, public comments! Thank you for making our day!
~CMI
3 years ago Experiencia fantástica: Indeed! Our speed bumps look Better than they have ever looked! Wonderful collaboration!!! Thankyou
Grandma Blue,
Thank you for the great review! We appreciate your time and positive feedback! Glad the speed bumps are looking good!
~CMI
3 years ago Experiencia fantástica: I called Laura about an issue and within 24 hours she took care of it, iI so appreciate the quickness of her action.
Rhoberta,
Thank you for the great review! We are beyond thrilled to hear we were able to meet your expectations as well as resolve your concerns. We adore five star reviews and are very appreciative of yours and the time you took to leave it! Thank you, Rhoberta!
~CMI
3 years ago Experiencia fantástica: I was pleased with the service from Katy from the community management office and also need to give a shout out to Austin for his generosity of time and for his kindness in helping me in such a patient and caring manner.
Teri,
Thank you for taking time to leave positive feedback for CMI. We are honored to earn your five-stars and kind comments. We are thankful that we are able to work with you and your community and are happy to know we are meeting your expectations. Teri, you've made our day, thank you!
~CMI
3 years ago Experiencia fantástica: Dear Mark, I just want to personally thank you for all your skills in coordinating the issues we are working on of late. This is a big undertaking and I am very grateful to have you in charge . Thank you for everything. Best to you, Nick Louthan #202
Nick,
Thank you for your time and wonderful review you've left CMI. Know you've made our day and we are all smiling because of you! It is also fantastic to know CMI is meeting your expectations and needs. Know that it is our pleasure to assist you and we are very grateful for our working relationship with you and your community! Thank you, Nick!
~CMI
3 years ago Experiencia fantástica: I reported water dripping from balconies above our unit. Almost immediately Lauren posted a courtesy reminder message to all regarding cautions to take when watering plants kept on our decks at the Benson Tower.
Larry,
Thank you for the kind review! So happy to hear the notice served you well, sometimes those little reminders are what we need. Your review is a reminder to us how great it is to be able to work with clients like you! Appreciate your time! Thanks, Larry!
~CMI
3 years ago Experiencia fantástica: I don't know who to share this with but there needs to be a name added to those who helped with the pool. Janeen Bestul did all the calling for volunteers at the back pool and also substitued quite often.
Dear Penny,
Thank you for your kind review of CMI! Your time and kindness mean much to all of us. We agree-- Janeen is amazing and it is owners such as her (and you!) that make a community as successful as yours. Thank you again for your time and review!
~CMI
3 years ago Experiencia fantástica: The association does a really good job maintaining the property. I'm pleased and not sorry I chose here to retire. Thank you to management for doing a good job.
Barbara,
Thank you for the great five star review, we sure appreciate it! Thank you for your time and feedback, you've made our day!
~CMI
3 years ago Experiencia fantástica: Esme, is professional and so friendly. She is key to our concierge team running smoothly. We are grateful to have her running a very valuable team at the Meriwether!
Liza,
Thank you for your kind review! taking time to highlight Esme makes your review very special, thank you. We could not agree more, Esme is the gold standard in executing concierge services. And, you are right, she is a perfect combination of professional and friendly-- well said! Liza, thank you for making our day!
~CMI
3 years ago Experiencia fantástica: I really appreciate the professional, timely information and services provided by CMI. I have been a resident in several communities where they are managed by organizations such as CMI and this company is by far the best. Thank you for what you do in McNary Estates.
Myke,
Thank you for the fantastic review! We are grateful for your time and public feedback. Know you've helped us all smile today-- thank you!
~CMI
3 years ago Experiencia negativa: I own 2 homes in 2 separate communities managed by CMI and have never before seen this level of disregard for people’s time or incompetence in resolving issues that they have created. My home is 1 hour and 15 minutes from their office so 2 1/2 hours round trip and $30 in gas and after 3 days and multiple attempts to fix a fob that they sent to me (which I had already been charged for) improperly programmed for our community’s amenities the only option they gave was to drive to their office and pick up a new fob that should work. Mind you this is the only way we could access our community pool for the holiday weekend so I took time away from my work and made the 2 1/2 drive. Upon returning home I found that the new key is also inoperable. At this point our community manager did not answer her phone or call me back before end of business as requested. I am absolutely beside myself that they would have me drive from Mount Hood to their office to pick up a key when it was their error in the first place but then to not even make sure that the new one was operable just shows a level of incompetence and disregard for people’s time that I have not seen in a management company. I strongly recommend against using this company if at all possible and will be discussing this with the boards of both communities as they are notorious for high charges and minimal service and this is a great example of that.
Hello Brandi,
Thank you for taking time to leave CMI feedback. Know we are truly sorry for your trouble with the FOBs and understand how frustrating your experience was in obtaining them. In communicating with your Management Team it sounds as though the FOBs are now, thankfully, working correctly. Brandi, our intent is never to inconvenience you and we hope you know how very sorry we are for falling short of your expectations. Reviews like yours help us continue to be better every day-- what a gift you have provided CMI with! We will work hard to ensure your next experience with CMI is smooth and pleasant. Thank you for reviewing CMI, Brandi, we look forward to regaining your trust in our services.
~CMI
3 years ago Experiencia fantástica: I had the pleasure of talking with Ashley Darby with Arbor Pass condominium association today. She was very pleasant and easy to work with and a refreshing change from the previous people.
Gail,
How kind of you to post such a flattering review for CMI! Thank you! We enjoy working with you and all the residents of Arbor Pass and are deeply grateful for our working relationship. Ashley is a wonderfully apt individual and knowing she is meeting your expectations is beyond fantastic to know! Gail, thank you again for the kind review, it means so much to us!
~CMI
3 years ago Experiencia fantástica: Ashley replied promptly with a question I had about procedures, explaining clearly what to expect during the duct cleaning for the Willamette building.
Judy,
Thank you for your kind review! We love earning positive, public feedback from our clients. It means so much that you took time to leave specific feedback regarding Ashley-- she is sharp and an excellent manager! Know too, that when our clients leave specific feedback, we incentivize our hard working managers. Judy, thank you again for your thoughtful review, makes our day!
~CMI
4 years ago Experiencia fantástica: Thanks so much for the Newsletter. I really appreciate more communication about what is going on within Westlake Village. Keep up the good work!!
Beverly,
Wow, thank you! We are so flattered that you took time to leave CMI such a great five-star review! It is really nice to know you find the newsletters useful, thank you! Working with you and all the residents of Westlake Village is a privilege and we are honored to be your management firm. Thank you for helping us all remember to smile today!
~CMI
4 years ago Experiencia fantástica: I was in a major bind at my condo and the repair needed to be addressed ASAP. Kate Flanagan was outstanding and worked a miracle to assist me! Brian from Portland Mechanical Co. also provided superior customer service. Thank you very much Kate for your professionalism and care! Most sincerely, Joyce & Milo Portland
Joyce,
Thank you for your incredible review! It is so wonderful to know Kate was able to assist you and expedite a resolution to your concern quickly. We appreciate your public, positive feedback and are so flattered you took the time to leave an account of your experience with CMI and Kate. As you might have guessed, Kate is a dynamite individual and beyond skilled at her role here at CMI. Thank you again, Joyce, you are appreciated very much!
`CMI
4 years ago Experiencia fantástica: I was working with Denise Bower re some CDC topic and she went out of her way to answer my question and replied with an exceptional way for me to resolve my question. I appreciate working with all CMI staff and especially those associated with the Atwater Place in the South Waterfront.
Donna,
Great to hear Denise was able to help you! She is a clever problem solver and we are so thankful for her efforts. Thank you for the great review and incredibly kind words, really appreciate you! Working with the Atwater is and always has been a pleasure. Thank you, Donna!
~CMI
4 years ago Experiencia fantástica: Event was awesome. Met so many great people and so many names that honestly, I wish I could remember them all. I hope to see all of the people again as we come into our Spring and Summer weather and start doing more outdoor activities. Also, our hosts were very gracious and welcoming. And there was so much delicious food. Also a wonderful singer. I had a very enjoyable evening and it seemed to me that everyone was enjoying the mingling as much as I did. Thank you for a fun time! ☺️☺️
Betty,
So happy to hear you enjoyed the evening as much as we did! Thank you for taking time to leave CMI a five-star review. We appreciate your time, feedback, and participation in your community. Thank you!
~CMI
4 years ago Experiencia fantástica: As a local business owner I understand the challenges that can arise form coordinating multiple vendors on a project. Chloe Barrera from Community Management Inc reached out to my company regarding floor cleaning services. We have now performed numerous jobs for them and the experience had been better than any other property management company I have dealt with. When communication is needed she is attentive and punctual. Bills are paid in agreed upon times and they understand what it takes to get a job done properly. I would highly recommend Chloe Barrera and Community Management Inc to any vendor or potential customer needing their services.
Jesse,
Thank you for the generous review of CMI. We are thrilled to hear working with CMI and our clients has been rewarding and easy. We could not agree more with you about Chloe-- she is amazing! We are fortunate to have her with us here at CMI and appreciate you mentioning her in your review. Jesse, we look forward to working with you for years to come. Thank you for the kind review!
~CMI
4 years ago Experiencia positiva: Kate Flanagan and Luke Tucker helped us quickly and efficiently this morning after I emailed Kate for help in changing our remotes. What a relief for us as we are leaving town for two weeks and we want our cars safe in the garage. Great service!!
Lee,
Thank you for taking time to review CMI on Google! Your positive review means so much to all of us, thank you. Calling out Kate and Luke makes your feedback even more special. Both of them are exceptional at all they do, we are fortunate to have them at CMI! Know you have made our month, thank you, Lee!
~CMI
4 years ago Experiencia fantástica: The staff at CMI always go above and beyond to provide great service. Most recently, Liz and Robert helped fill urgent requests allowed me to seamlessly host a new tenant in my condo.
Steven,
Thank you for your great review! We are appreciative of your time and public, positive, feedback. Liz and Robert work hard every day to ensure CMI's client needs are being met, so having them publicly highlighted is especially meaningful. Steven, thank you for your kindness, feedback, and support!
~CMI
4 years ago Experiencia fantástica: Kate was prompt and helpful in organizing the dryer vent cleaning and letting me know about the owner directory.
Jennifer,
Thank you for your kind, positive feedback about your experience with Kate. It is incredibly motivating for all of us to receive feedback like yours, know you've put a pep in our steps today! Working with you and your community is a privilege which makes knowing your satisfaction with CMI even sweeter, thank you! Jennifer, you've made our day, what a gift!
~CMI
4 years ago Experiencia fantástica: The management company, CMI, responded in a very timely manner after being notified by at least two households in the Rim at approximately 0700 this morning. There were also two follow-up calls to report progress, as well as a text. They moved quickly to respond to this water outage, and I appreciate their actions.
Mary,
Thank you for your positive review of CMI on Google! We appreciate your time and positive feedback very much, thank you! It is a pleasure to be able to work with you and your community! Glad to hear CMI is meeting your expectations, wonderful and motivating, thank you Mary!
~CMI
4 years ago Experiencia fantástica: My interactions with Liz at CMI have been fantastic. I recently had a maintenance issue I was unaware of. Liz reached out after confirming the issue was coming from my unit. She promptly helped arrange for someone to come out and get it resolved quickly. She was kind, courteous and extremely helpful and willing to go the extra mile. I really appreciate it!
Sean,
Thank you for your generous review and incredibly kind words regarding Liz. We agree, she is fantastic! We are reminded daily of how fortunate we are to have her here at CMI. You highlighting her hard work and kindness means much to all of us here at CMI. Thank you, Sean, you have put smiles on our faces!
~CMI
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