Uptown Properties

Experiencia fantástica: Shali was able to help me with my questions. I'm greatful for her help.

Experiencia fantástica: Al was such a great help for my partner and me! He answered every question in a very clear way and was so patient when we needed a little time to make decisions. Thank you Al! You’re amazing!

Experiencia fantástica: Al was absolutely incredible! He answered all of my questions (there were a lot) and was so kind! Thank you Al!!!

Experiencia negativa: I asked to tour a property and it took them over a month to get back to me. My recommendation? Don't even bother with them.

Experiencia fantástica: Shali provided excellent customer service!!

Experiencia fantástica: Been working uptown properties this past week while and both Al Lumaan and shaira calumpang have been a huge help! The service they provide is quick and very helpful.

Experiencia fantástica: Shali did great thank you for your help!

Experiencia fantástica: Shali and Naomi are angel's . They are working with my family while we are at a very unfortunate position in our lives. Because of them and their flexibility and caring and understanding my family has a roof over our heads for another month.

Experiencia fantástica: Shali helped us out tremendously. Thank you so much for working with us in such difficult times.

Experiencia fantástica: Al was incredibly helpful with getting our new home ready for move-in. Customer service was great, I will update if my experience changes with my time as a tenant. Thanks again, Al!

Experiencia fantástica: Very kind and respectful. The leasing assistant, Al, has a Great attitude, quick service and response.

Experiencia fantástica: AL has an excellent and fast customer service. I recommend him if you’re looking for a property.

Experiencia fantástica: Shali did a great job for assisting me during my call

Experiencia fantástica: Shali was very helpful with my booking for a viewing

Experiencia fantástica: I Had good conversation with shali, good info very helpful .

Experiencia fantástica: Al - he has been very helpful with my boyfriend and I with getting our lease started and was very quick to respond eith any questions!

Experiencia fantástica: Shali was awesome ,she took the time out to help me and my bestfriend ,she was great

Experiencia fantástica: Shali, was great,helped us out,and was very kind and courteous, thanks so much

Experiencia fantástica: Shali did wonderful helping me out!

Experiencia negativa: When we first moved in, we had a problem when we moved in with the cleaniness of the unit and inappropriate items left behind from the previous tenant that management didn't notice until we found it. But that's not why I'm writing. I'm writing this review because since Friday, our toilet has been broken and their maintenance emergency line isn't functional for maintenance emergencies. We put in a work order and left two voicemails, but no one reached out to us until this Monday morning. Our toilet bowl was broken due to something falling into it, so we understand and are fine with paying for a new toilet and plumbing, but not responding for days while the only toilet we have in our unit isn't operational and they called us this morning saying that they *could* send out a plumber but it would be DOUBLE because it's a holiday is absolutely ridiculous. It wouldn't be double in the first place if they didn't make people leave messages for MAINTENANCE EMERGENCIES and wait until the weekday to handle it! So now we have been without a functional toilet for 3 days, 4 tomorrow if they are actually able to replace it. I have worked in property management for 6 years and have never worked somewhere where our maintenance emergency line isn't directly connected to someone who will respond as quickly as possible. Their treatment of this situation is egregious and could easily be resolved if they had a working emergency line. Anyways, don't live here if you want a habitable unit on the weekends apparently.

Experiencia negativa: They are unorganized and unprofessional. They do not follow through and over charge. They also called a bonus room a bedroom, which it was not since it seemed more like a garage tuned into a laundry room, bathroom, and super small room, like all that literally fit was an individual twin size mattress. Charged as if it was a 3b house when technically since there is no closet, it was a 2b house. It was the only place that allows our two dogs so we stayed, worst experience ever renting.

Experiencia fantástica: Shali was very helpful and easy to talk great customer services

Experiencia fantástica: Thank you to Al he was very friendly, he guided me through the application process for an apartment and gave me all the information I needed.

Experiencia fantástica: AL was excellent and very helpful. Very informative and service oriented. Was also very friendly. Supper nice and definitely 5 star service

Experiencia fantástica: I was calling to inquire about a property Al was the one to help me and he was very helpful. He called me back promptly after I left a vm and he answered all of questions, plus more. He was very polite and very informative!

Experiencia fantástica: Shali - was very helpful! Great to hear great ppl that take there job seriously!! Thank you so much, Shali!!

Experiencia fantástica: Shali was very helpful answering questions about my account.

Experiencia fantástica: Shali was extremely helpful and got to me quickly today for my inquiry on a property. Fantastic service.

Experiencia fantástica: I had some questions today and Shali was a great help in getting them answered.

Experiencia fantástica: Shali was very helpful this morning with all my questions. Shali was very helpful today.

Experiencia fantástica: I had a great experience renting with this company, and I especially want to thank Al. He was incredibly helpful, professional, and patient throughout the process. He answered all my questions and made everything smooth and stress-free. Truly appreciate his support!

Experiencia fantástica: Al Lumaan was amazing! Super kind, attentive, and quick to answer any questions we had. He made the leasing process easy and enjoyable. Thank you, Al!

Experiencia fantástica: Shali was really helpful with my questions and needs

Experiencia fantástica: Shali at Uptown Management provided excellent service she was responsive, professional, quick to follow up, and genuinely helpful throughout the entire process.

Experiencia fantástica: Shali was a great help with dealing with a issue.

Experiencia fantástica: There was a good costumer service from Shali. She ran me through the steps to get into the apartment well and answered any questions. Good apartments as well

Experiencia fantástica: Shali was very helpful, polite and informative regarding my questions about a rental property.

Experiencia fantástica: Al was very great and informative during our conversing, I really appreciate your help!

Experiencia fantástica: Shali, was must helpful and very friendly and knowledgeable in helping me today!! She has a very pleasant voice and it was great!!

Experiencia fantástica: Shali was extremely helpful getting my questions and issues resolved!

Experiencia fantástica: I called Shali for assistance and she was super helpful, she helped me get proof of residence while applying for a new home.

Experiencia fantástica: Shali gave me a call to review my insurance and was so helpful and friendly . Thank you!

Experiencia fantástica: Uptown Properties has been managing our condo for over 8 years now. It is so nice to knowing that all the details and needs are taken care of for us. From finding a renter, showings, property maintenance, financials, turnovers, and beyond having it all covered by Uptown has provided true peace of mind.

Experiencia negativa: Leasing was very helpful, easy and quick to respond! Jessie was great. Maintenance, on the other hand, has been incredibly frustrating. A month after moving, our washer randomly broke and was leaking significantly. I put in a maintenance request immediately and was told to try troubleshooting first, which I did. I had to continue trying to get a technician out and when one did, they said I needed an appliance technician to determine what was wrong. That took over a week to have them come out. They determined that part of the washer needed replaced. I heard nothing from maintenance after that, so I followed up and received a response about a week later saying they're waiting for approval and have heard nothing since despite sending multiple emails. We have been out of a washer for over a month. And when I asked for a rent reduction multiple times, they have continuously ignored me. If you're looking for a quick response on maintenance, I'd look elsewhere.

Experiencia fantástica: Very helpful and supportive, I spoke with shali and she got back right away.

Experiencia fantástica: Al was very nice and patient and was pleasure speaking to him today a

Experiencia fantástica: Shali was wonderful during our conversation regarding our rental. Uptown has done well for us for the last several years.

Experiencia fantástica: Shali is amazing. She is professional and personable, answering my questions and helping me promptly. Give her a raise!

Experiencia fantástica: Shali and Al were very helpful today on booking my apartment tour, super sweet and very knowledgeable.

Experiencia fantástica: Al was super friendly and thorough! Thank you :)

Experiencia fantástica: All of my questions were handled quickly and professionally - big thanks to Shali

Experiencia fantástica: Shali was very helpful in assisting me through the website! She was very patient in her guidance.

Experiencia fantástica: Shali has been very helpful and kind. Her instructions were very clear.

Experiencia fantástica: Shali was very helpfully with helping me out to clean up a few questions I had about uptown. Thank you!

Experiencia fantástica: Al was very helpful and informative providing details of a potential rental unit. Thanks again

Experiencia fantástica: Al was amazing in helping me find my apartment! He was patient, explained everything clearly so I could understand, and made the whole process easier. I highly recommend him!

Experiencia fantástica: Ayana, Anthony, and Shali have all been amazingly helpful in our unusual move in process.

Experiencia fantástica: Al was a great help! He walked us through the process and was very kind and supportive. Thank you Al! We love our new apartment!

Experiencia fantástica: I sent in an email to Uptown Properties requesting confirmation I am on month-to-month and Sally Shali called back the next day to confirm I am. I was very happy they responded so fast. I also caught the maintenance guy on site and he was able to help me fix my problem immediately.

Experiencia fantástica: Al Was fantastic and very informative and knowledgeable about the rental unit and current specials.

Experiencia fantástica: Al did a very good job. He makes show that I get all the applications and how to go through it.

Experiencia fantástica: Al was very helpful in scheduling a tour and providing me with possible lease details including discounts. He was very friendly and may have convinced me to apply to this apartment.

Experiencia fantástica: Al was so helpful in assisting us with scheduling a tour, and made it a very fast and easy process ! I’m so appreciative of his great customer service, and can’t wait to tour!

Experiencia negativa: I applied for an apartment that was managed through uptown properties. The amount of things you have to do before getting the apartment is insane. I choose to declined the apartment i was emailing back in forth with 3 different people and they were professional however they seemed very pushing, there was a time limit to complete the lease and send the payment was 24 hours apart. when I was working with AL he would call me during work hours if i didn't answer he would call me 2 or 3 additional times. i was also pressured by Jessie to send the payment ASAP if not another person was going to get the apartment . they wanted me to sign the lease and send the money before seeing the apartment which that's was a red flag for me. call me old school but i like to do stuff like this in person. everything was online with each step with them. i had a strange feeling about the whole process through uptown properties so i choose to not get the apartment through them.

Experiencia fantástica: Al and Shali helped me out, they were both very nice

Experiencia negativa: I had a decent time dealing with Shallie on the phone trying to update my records. I appreciate the thorough updates.

Experiencia fantástica: Al was helpful in getting information for us about the property and owner info. Recommend giving them a Call. And helped get payment options set up, very receptive.

Experiencia fantástica: Shali was very helpful with my immediate problem and came up with a contact solution that worked with my schedule.

Experiencia fantástica: Al did a great job explaining to me my next steps in renewing my lease !

Experiencia fantástica: Shali and Al, did a great job with helping us move in, smooth simple and easy I recommend 100%

Experiencia fantástica: Shali is informative and helpful, she answered all my questions.

Experiencia fantástica: Shali help me a lot with the email key , I really apreciate for the help and the assistem with the apartamento thanks to Shali

Experiencia fantástica: Been here for a few months they are fairly helpful and called to let me know of any issues ahead of time Shali

Experiencia fantástica: Al has been very helpful and provides me with a very smooth process. He has been very quick with getting back to me about any questions I had for him. Goes above and beyond

Experiencia fantástica: Move in experience was smooth and simple. Al was awesome in helping us getting everything taken care of. Thank you, Al!

Experiencia fantástica: Shali followed up in a timely manner and was able to answer all of my questions and coordinate appropriate follow-up. Al has also been very helpful and has answered all of my questions, explaining things very well to me.

Experiencia fantástica: Al @ uptown properties was so helpful in making sure my application moved swiftly thru the process. Super Nice Guy..Thank you for making my day Al! ---kellyerickson

Experiencia fantástica: shali had very good customer service she answered all my questions as well as Al, Al really helped me with the move in information and things. AYANA was also a great help

Experiencia fantástica: I really had great time talking to customer service providersshe was so helpful and explained everything Thank very much Shali for your service

Experiencia fantástica: Al was very helpful and communicative on helping us with our lease.

Experiencia negativa: Absolutely don’t move in with them they don’t handle issues and they’re over all just horrible , I just moved out and not only are they keeping my whole deposit they’re keeping the 906 dollars I had left in my credit towards rent that was supposed to be returned and expecting 834 more dollars! Charged me crazy amounts for wear and tear and charged me multiple times for the same thing also are ignoring my disputes ! Their Flanders property also has a roach problem that they call a “sanitation issue” so they won’t pay to spray!!!

Experiencia fantástica: It’s nice and cozy home . Location is convenient private and low noise me and my kids stay for years … Jane P… is always response and helpful on what need to be done. Recommend for your next stay

Experiencia fantástica: Shali was very helpful and friendly when scheduling a viewing of an apartment (: thank you!

Experiencia fantástica: I had the pleasure working with Jane who was very helpful with listening to my worries and understanding how I was feeling. Thank you.

Experiencia fantástica: Shali was super kind and patient, she helped me a lot and solved all my doubts although I am not fluent in English she had a lot of patience she even talked with me in my native language, she was really helpful

Experiencia fantástica: Shali was very helpful. thank you! She's been helpful both times I've called!

Experiencia negativa: It’s quite absurd how ridiculous this management is. They have the worst professionalism I’ve ever seen. Constantly asking people to put in a good review for them to “win a contest (hence why there’s so many positive reviews).” That or, just completely fake reviews in general. We’ve had problem after problem with these folks and they have done little to nothing to solve them. WE constantly have to reach out to them about things that they should be getting done themselves such as a rental lease, which we aren’t even on because nobody will clear that up. Do a yourself a favor—do NOT associate with this management…

Experiencia fantástica: This is my third time finding a new home and Al made the rental process very fast and easy . He was able to tell me exactly what I needed and amounts very fast and fixed the portal side of issues with payments I had also . Thank you Al !!!!!!! update 11/4 . As soon as i was asked to do this review Al my agent who was assisting me went RADIO SILENT. I still have a couple questions that haven't been answered. On move in day i was never given the box code for the key access. I will be reaching out to the office to speak with someone differently who can hopefully help me

Experiencia fantástica: Shali very great person help me a lot. Thank God that she helped me what I need to be done.

Experiencia fantástica: Management is outstanding - Shali and Javier have been super attentive and supportive

Experiencia fantástica: Shali- She helped me with confirming some details and helping me make a work order . She’s so kind and very helpful patient and understanding. She resolved everything I needed. Thank you again Shali.

Experiencia fantástica: Shali helped e out with ease. Was also very professional

Experiencia fantástica: Great Team. But I'd like to point out that Al Lumaan was and still is my main contact for any concerns I might have. He not only gives great Advise but is also quick to respond! I like that! I like Professionalism. He was there when I needed him or had any questions or concerns about Leasing Agreement's or current Leasing Laws. Al graciously lend a hand when I was trying to find a place to live with close connections to the City of Beaverton and surrounding areas. Even if your rent history is a bit questionable, Al will do his best to get you in to your own new place. Keep going Al! I certainly like to thank you for helping me moving in to my own new place and for your continued Support! Falk, from Apartment B.

Experiencia fantástica: AL Thank you for helping us with the leasing process. Abidan and I are very happy for your help.

Experiencia fantástica: Shali was very helpful! She was so sweet and calming when I needed it the most!

Experiencia fantástica: Shali was wonderful with customer service and helped me with all my questions, I am treated so nicely when I call , Thank you so much again and Everytime I need help.

Experiencia positiva: Al was very helpful and personable when helping us through signing the initial lease, so I give Uptown Properties an A+ for customer service. The property is also very well maintained and we love the place. The price was very competitive which we appreciated. There was some room for improvement during the process, which is why I leave a three star review. The leasing process had many issues. Initially, Uptown Properties uses a service called "Tenant Turner" to facilitate the showings of the properties. Tenant Turner requires a ton of sensitive personal information, including government IDs, but the privacy policy for the website is incredibly lacking. I understand the necessity to verify personal information before showing a property, but I would strongly encourage Uptown Properties to use a more secure service. When it came to signing the lease, there was another pain point on our end. Uptown Properties required us to sign the lease within 24 hours of receipt of the lease. This time window is needlessly rigid and short, especially given that the lease was sent in the middle of the work week. While signing the lease, we had to coordinate with multiple utilities and rental insurance agencies, and do our due diligence of reading through the lease carefully. Attempting to complete this within 24 hours while also balancing work was incredibly stressful, and having one or two extra days would have been helpful. Additionally, a critical maintenance request was entered promptly after it was discovered, and there has been no fix or correspondence from Uptown Properties for over a week.

Experiencia fantástica: Great experience Shali help me with some questions that I have

Experiencia fantástica: We had Al help up with our moving process and he was fantastic! He was quick with responding and worked closely with my family and I with any issues that came up. So grateful for his help!

Experiencia fantástica: This is mine and my girlfriends first time dealing with Uptown Properties, we have been workin with Al amd he has made this a walk in the park for us, great communicator, amd always on the ball of gettin things done!