WRMC

Experiencia fantástica: Front desk are always prompt, accommodating, and friendly. Great communicators!

Experiencia fantástica: 44 East Concierge Folks are absolutely the best. I could make a list of reasons/actions/ responses that would use up all your online storage space.

Experiencia positiva: Edit: Worth Ross has improved a great deal since my initial review. It took a long time to get my condo fixed, but much of that is due to insurance. Thank you Araceli and Bob for helping my condo get restored. Leaving original review for context: Using this company would be one of the worst possible decisions anyone could ever make, in their entire lifetime. If you read this and still choose to use this company, you deserve all of the pain and suffering that will inevitably result from your poor, poor choice. My condo flooded because my upstairs neighbor's toilet was overflowing for several hours while he wasn't home. Had a restoration company come out to dry it and since then, NOTHING has happened. For five months I have been waiting and waiting and waiting. I will continue to wait because some days it seems they forget my claim still exists. I send emails to my account manager, she ignores them. I call their office. The reception transfers me to my account manager, who, of course, isn't available to take my call and has a full voicemail. I try to escalate things and reach out to other people in the organization. Everyone that works for this legion of doom has perfected their own version of saying, essentially: "There is nothing I can do currently because I am waiting for someone else to take action." Worth Ross's communication is non existent. They volunteer nothing and strategically allow people to wear themselves out in frustration before addressing their grievance. They set no expectations for what their clients can expect from them. They consistently make "lip-service" types of promises that they have no intentions of following through on and that you would be an absolute fool to give any credence to (Trust me, I foolishly know from experience.) I would have to say the primary purpose of our HOA dues are for these people to have an expensive office off 75 and a comfortable income in exchange for doing mostly nothing. There are no tangible, measurable results of their "work" to determine whether or not there is any value in the money they siphon from our bank accounts each month. I really can't be too sure what they actually do (It took them a month just to get me a remote to the gate of the complex) So I will continue to lose my mind in my destroyed condo because Worth Ross doesn't feel like following through on their contractual obligations. DON'T GIVE THESE PEOPLE MONEY UNLESS YOU ARE BEYOND STUPID.

Experiencia fantástica: Professional, expedient and efficient!

Experiencia fantástica: Fantastic and prompt customer service!

Experiencia fantástica: Laura took a great deal of her time for me today explaining capital projects at The Drexel. I really appreciate it. Susan Houfek in 2024 Laura remains - just THE BEST. Susan Houfek -------------------------------------------------------------- Looks like I forgot to "Post" the above comment last year. Laura continues to be a wonderful property manager. She juggles everything with grace always taking the high road. She works to keep the board happy, abusive owners happy, day-to-day owner requests fulfilled and I wonder how she does it. I'm talking to her about watering my plants while on vacation. Another owner is talking about Laura uncrating her dog while Laura is trying to schedule fire alarm testing. I appreciate Laura, respect her professionalism and admire her ability to "pick her battles". In condo living there is often the ownership personality that needs to have someone to bully, demean and abuse. Laura takes the high road and keeps the peace. I am grateful. Susan Houfek

Experiencia fantástica: The GM at The Modern, Cynthia Spradlin, is among the best...if not The Best Owner's Association Professional I have had the privilege of working with. I have done business with The 360, Seaholm, The Spring, 70 Rainey and now The Modern.

Experiencia fantástica: Competent and professional

Experiencia fantástica: Worth Ross and specifically our building manager Veronica at 1505 Elm Street is fantastic!!

Experiencia fantástica: The staff at The Independent are always friendly and easy to work with. They run a smooth ship.

Experiencia fantástica: My husband fell down last night. Our concierge, Saul Balandrano, helped him get up. Saul was calm, kind and competent. After an hour, he called to make sure we were still okay. He was wonderful and I am glad we have such an excellent concierge

Experiencia fantástica: The general manager, Tom Schurr, does his very best in a highly detailed manner, to improve tiny details to have total visuality of the space to look better every day. I appreciate his loyal and persistent efforts. Thank you.

Experiencia fantástica: Our WRMC on-site facility manager does an outstanding job, and provides excellent service to our HOA.

Experiencia fantástica: The concierge service here at The Independent is always stellar!!!! I wish I could give them 10 stars

Experiencia fantástica: Very friendly, professional and quick! :)

Experiencia fantástica: Jamie Coker is our outstanding General Manager! He stays involved with all that happens in our building, and I am so appreciative of his kindness, concern and care for the residents.

Experiencia fantástica: Great follow up and attention! Justin, our Property Manager for RROC here in San Antonio is always very friendly, professional in attitude and manner, highly skilled in his communicative ability and is solution oriented. As a resident here for 4+ years I've had weekly contact with him and I've been made to feel welcomed, supported and at home. We are fortunate to have him troubleshooting our issues and finding resolution when matters have risen to his attention.

Experiencia fantástica: Our community is close to finishing three major projects. Roof, garage restoration and hallway renovations and upgrades.

Experiencia fantástica: Diane has been extremely helpful.

Experiencia fantástica: I love living here. The neighbors are friendly and quiet. My view is amazing. The building is well taken care of. It is an older building but they work hard to keep it nice.

Experiencia fantástica: Was introduced to Ms. Hinds by a 3rd party as a reference check. Ms. Hinds was cooperative and candid, taking time to provide an essential reference validation as to the skills and competency of this 3rd party with whom she had previously worked with.

Experiencia fantástica: Grace Pina is the best & she deserves a bonus

Experiencia fantástica: I am a homeowner at The Travis at Katy Trail and had to interact with the building general manager, John Sheehan. It was a simple matter regarding providing payment to the HOA. How ever, I want to commend John in that he handled this simple matter as he handles all matters; professsionally, speedily, efficiently and effectively. I always know that when I engage John he will be objective and resolve the matter satisfactorily. John is a pleasure to work with on building matters.

Experiencia fantástica: Joely, the Manager on site, is extremely helpful and friendly!

Experiencia fantástica: Thanks for your prompt response and repair to the downspout.

Experiencia fantástica: Justin, Virginia, Gabby and Alteza team are the BEST!

Experiencia fantástica: Javier was very helpful and kindly adjusted to our multiple changes in our delivery schedule. Very appreciative of his good work.

Experiencia fantástica: Always on top of things, great personality

Experiencia fantástica: Well, I’m not sure if I’m able to give an unbiased review at this point, since my relationship with our Assistant Manager, Jo Kinsey, at The Mayfair must be approaching two decades now. This feels a little like reviewing a family member. But, in thinking back, I can’t recall a single time Jo was not present and quickly responsive in helping me, even when unasked, with whatever I needed help with. I can think back at many, many times when she did help me. That includes specific request or simply my understanding a rule or procedure with our condo association which has been managed along with our Board so superbly through the many years.

Experiencia negativa: Been waiting 5months for a refund or credit on HOA fees and had every excuse under the Sun. If I was late 3days I’d be buried in late fees. Not a happy customer !!! Thankfully Angie Fowler that the complex is superb Heaven help you it there is a billing problem

Experiencia fantástica: Great Staff that are always helpful! And great leadership with Landon!

Experiencia fantástica: Many thanks for your help in obtaining the necessary sign offs!

Experiencia fantástica: Rapid, informed response to a question

Experiencia fantástica: The woman I spoke to was very understanding and kind to me. Being a 79 year old partially handicapped woman. I REALLY appreciate being treated with understanding. Thank you.

Experiencia fantástica: All of our experiences have been very good.

Experiencia fantástica: Thank you for taking such fine care of our building!

Experiencia fantástica: Absolutely recommend this management company. The level of service and professionalism from the staff and company is far above other companies I have experienced.

Experiencia fantástica: WRMC truly understands and supports community associations to improve their resident and owner experience!

Experiencia fantástica: Best front desk concierge team in Austin!

Experiencia negativa: Unfortunately, the management has not demonstrated professionalism or reliability. Customer service does not answer phone calls, nor do they return messages left. I'm unsure why our board continues to work with this company, but I will make it a point to voice my concerns and push for a change as soon as possible.

Experiencia fantástica: The most professional and responsive property management Team!

Experiencia fantástica: Great help. Quick and pleasant experience. As always --- just plain good experience.

Experiencia fantástica: Thank you for your timely reply and assistance.

Experiencia negativa: This management company signed a contract with our HOA in November of 2024. They were to transition before the end of the year with the previous management company. I have tried to contact them 4/5 times since January and they have not responded to any of my general question concerning the HOA finances or repairs. Our property finances were last posted Jan 7th and they have not explained why we have a negative balance in our HOA reserve. In the few months they have already changed property managers and the representative who the HOA contracted with has already left the company. The new property manager sent out an intro letter however contacting anyone in the company requires a separate email address or phone number which she indicated in her letter. They do not have an app you have to log into their email address and none of the separate email addresses or phone numbers are there. This is confusing and between that and not being able to access our finances and answering general questions I would not recommend this mgmt company.

Experiencia fantástica: Suz and Jack are amazing!!!! And provide the absolute best service to all types of HOA communities.

Experiencia fantástica: Josh is the best! He is professional, friendly and makes customer service his top priority.

Experiencia fantástica: It was a good experience working together. We are here to offer future paint service

Experiencia fantástica: I truly appreciate your kind help today. You went above and beyond!

Experiencia fantástica: Five star living at Montgomery Plaza!

Experiencia negativa: We use this company at Park Place Townhomes. They are absolutely awful. Steer clear!! We’ve been through multiple managers.

Experiencia fantástica: Paul is great with resident communications!

Experiencia fantástica: The best staff!

Experiencia fantástica: Jordan and Danny are amazing. I am so glad they work here at 44 East. Always positive with can do attitude:

Experiencia fantástica: Keith is always helpful, friendly and willing to help. He is the BEST!

Experiencia fantástica: Perfect!

Experiencia fantástica: Tom Hobelman is the best. So glad he's on board at Parkway Towers. We have high hopes for a partnership that leads to great things here.

Experiencia fantástica: As always, Laura is the best!

Experiencia fantástica: fast response always happy to help great attitude

Experiencia fantástica: Kelly Peterson was very helpful and professional during our phone conversation today! A wonderful person to work with!

Experiencia negativa: Horrible service and complete lack of professionalism. They’re never in the office, refuse to take accountability, and constantly give the runaround. Dealing with them has been nothing but a frustrating and unproductive experience.

Experiencia negativa: Poor communication, questions around financials from owners not being addressed. No sense of urgency

Experiencia fantástica: We appreciate Scott Laurence as he is always Professional, Attentive and Appropriately Responsive as one of the Best Building Managers via our hi-rise condo living experience: San Francisco, Los Angeles & Marina del Rey, California; Manhattan, NY; Miami & Sarasota, Florida; and now Dallas, TX. William & Jacqueline One Arts Plaza 1717 Arts Plaza Dallas, TX

Experiencia fantástica: Easy and user friendly experience.

Experiencia fantástica: Patrice our secretary at River Oaks in Dallas TX is always so helpful

Experiencia fantástica: Great informative service.

Experiencia negativa: Thank you for the quick response, but it does not clarification to my satisfaction. I worked since September with your Customer Care who gave assurance that my payments would continue as scheduled. You wrote, "fee waiver request was approved" and now I see fees added! This is unfair, especially considering my good payment records in last 30 years and especially when there are many other owners who owe back dues thus putting more burden on the financial status of this HOA. It seems that I and other paying owners continue to pay for their neglect and lack of caring, thereby raising HOA dues every year. I object to your unfairness and lack of consideration. I hope you have a nice Thanksgiving and Christmas. I can say the "fees" you assessed will not bring much joy into this home.

Experiencia fantástica: Kevin Hoffman is the best GM the Mayfair has had in my 21 years of living there. He is the best Please take good care of him!

Experiencia fantástica: Debra provided the requested information as requested in a very timely manner.

Experiencia fantástica: The team at WRMC has always been a pleasure to deal with. Will hopefully continue to do business for many more years with them.

Experiencia positiva: I see where I made the wrong assumption. Thank You!

Experiencia fantástica: Jamie is a great manager The best we've had in many years

Experiencia fantástica: WRMC group is great and Nicky at PMCA is fantastic to work with.

Experiencia negativa: Lack of response to service/maintenance request. Does not re turn phone calls, emails or text messages. Absolutely Horrible experience with Worth Ross management company negative 100 stars

Experiencia fantástica: I had a meeting at The Bonaventure with their Operations Manager regarding SERVPRO of Carrollton's services. My battery on my van was dead when I went to leave. Angel, part of their Service Staff, offered to get their charger, brought it out in 100 degree weather, and got me on my way. That is truly good character and super service when I'm just a visiting vendor. Great young man and part of the great team at The Bonaventure.

Experiencia fantástica: Great service, like always!

Experiencia fantástica: Great company great people great service.

Experiencia negativa: One of the worst management companies ever. Has made me want to sell my property because of their lack of communication!!!!! Don't ever work with them!

Experiencia negativa: I am very disappointed! My banking changes were assisted by both Smokey Kowaleski and Lynn Chaffin. If that wasn't the correct way to complete the forms...what is? I am requesting a refund to my account before checks are NSF!

Experiencia fantástica: Beautiful building, gorgeous units. Just Lovely!

Experiencia fantástica: Great professional guidance for setting monthly payments. Dylyn explained clearly and to the point. Thank you!

Experiencia fantástica: Great people to work with at Worth Ross, WRMC. John Del Rio is very professional, responsive and friendly!

Experiencia positiva: I got a quick response from Lisa after posting a bad review. Although they did not resolve my issue, I do appreciate that they reached out so quickly (even if it was only based on a bad review). If I were reviewing them on my email interaction with an unnamed rep, it would still be one star. Whoever replied didn't even understand my issue, but provided a boilerplate response about late fees, which had nothing to do with my issue.

Experiencia fantástica: I love working with worth Ross and Jaquie at The Montaine.

Experiencia fantástica: Front office folks are always Fabulous.

Experiencia fantástica: I called to ask for help understanding my account and was helped promptly and courteously. Thanks!

Experiencia fantástica: Impressed that Smokey Kowaleski immediately answered our email about settling our moving out charges

Experiencia fantástica: Awesome help! Thanks so much!

Experiencia fantástica: Spoke with Mandie M in customer care today and she was polite, friendly and helpful and went above and beyond to make sure I got what I needed from them. A much different experience to my typical HOA dealings.

Experiencia fantástica: What a huge difference using a professional, experienced management company that understands they serve the residents of the community. I've been on several HOA boards and worked closely with management companies. After being on HOA boards for 40 years I decided to sit this one out!...It's difficult to find a management company that puts the residents first and meets the needs of the residents. Worth Ross Management is the company that understands the residents are their clients, not just the Board members. Our assigned manager is Shane Ousey, he truly understands the definition of customer service. Shane is on top of the issues, responds immediately to any and all concerns his residents might have within our community. Our community is no means a tiny community and sometimes with different personalities within the community managing some residents can be a task. However, based on what I have seen and heard Shane and Worth Ross Management is doing an outstanding job!...Keep up the GREAT service!

Experiencia fantástica: Great work Thank you

Experiencia fantástica: The staff at my building (the Tyndall) are fantastic. They’re so on top of things - responding quickly and proactively to issues - and also extremely friendly.

Experiencia fantástica: Mark is highly responsive, easy to work with and a professional all around.

Experiencia fantástica: The general manager, Ms. Krystal Barbarito is very responsive.

Experiencia fantástica: Very polite very friendly lots of knowledge. Answered all our questions and so glad we met them !!!!

Experiencia fantástica: Shelia always responds promptly and always solves the problem. Thanks for having such an amazing person on staff. I am a new resident homeowner, and Shelia has made me feel welcome from day 1.

Experiencia fantástica: Kieth was a big Help with the swim schedule.

Experiencia fantástica: Management is helpful, responsive , and competent. I am so thankful for the help Ms. Peterson has given me through the acquisition process and beyond.

Experiencia negativa: They charged me a late and interest fee for an item that never showed on my statement. Very unprofessional staff - I'm not sure why they should even be in business.

Experiencia negativa: General Manager is not open to homeowner concerns. He failed to show common courtesy in a dialogue regarding concerns and possible solutions.

Experiencia fantástica: Latonja has been very helpful with all of our needs!