HRW, Inc.

Experiencia fantástica: Judy Morang, Associa HRW, is professional, knowledgeable, and provides excellent customer service! She is kind and caring and an asset to the company. Thank you Judy for going above and beyond expectations to guide and assist me. Linda

Experiencia negativa: I live in the Smoketree Subdivision under HRW management. I received a violation letter regarding straw on my roof during the fall. I was given 30 days to cleaned my roof. It was cleaned day 29. I received a second violation letter showing pictures of my roof day 27. I called numerous times to speak with HRW representative to no avail. Finally I get an email that reads” I have received your customer care ticket regarding your violation. The violation has been closed. I am not sure why you would have received two like that. Unfortunately, we do not control the mail and the rate in which it’s is received” (What does the mail have to do with them rechecking my house on the 27th day?) After checking with numerous neighbors who had straw on their roof and did not receive a violation letter dated as my letter, I felt that my rights were violated. The second letter was in violation of their own rules The HOA president does not comply with the rules and it targets some homeowners.

Experiencia fantástica: I have been working with Judy Morang on reserving our community clubhouse and she has been great. Very helpful and responsive. Thanks for all the help!

Experiencia fantástica: Ashley Jackson is a true asset in your organization. She is responsive and communicates in a timely manner with all updates and requests. I am extremely happy to give my first hand experience and highlight the great work Ms. Jackson does for the Willoughby HOA. Kind Regards Michael Howard President

Experiencia fantástica: Debbie was great to work with to schedule & reschedule the clubhouse rental due to the snow storm!

Experiencia fantástica: Keli Allen is fantastic. Always solves my problems. Professional and friendly at the same time - which is a breath of fresh air these days. Keep up the great work.

Experiencia fantástica: Sarah is great to work with. Courteous, professional, and knowledgeable. Great asset.

Experiencia fantástica: Debbie Summers was very helpful and was quick to respond to my HOA questions!

Experiencia fantástica: Vera has been incredibly responsive and helpful. I requested several HOA documents for an upcoming closing, and she delivered them in less than 24 hours. She is professional, efficient, and truly a pleasure to work with.

Experiencia fantástica: Keli our property manager at Meadow Wood Park is always thorough and responds quickly to questions. Thank you Keli so much for your kindness.

Experiencia fantástica: Keli Allen was amazing to work with! She responded very quickly addressed all of our concerns couldn’t have been nicer! 10/10 recommend working with Keli ⭐️⭐️⭐️⭐️⭐️

Experiencia fantástica: I had a great experience with Julia. She answered all my questions and concerns. Thank you Julia!

Experiencia fantástica: Vera was amazing! She was so helpful, patient and extremely kind! So thankful for her and for her kindness!

Experiencia fantástica: Ashley was great. She responded to my request quickly.

Experiencia fantástica: My encounter was pleasant and timely. I look forward to hosting my event at the clubhouse.

Experiencia fantástica: It has been a real pleasure working with Debbie Summers, who kept me informed and supported me throughout the RR Clubhouse booking process.

Experiencia fantástica: Just a quick 'WTG Team' - Sophie / Kayla / Julie ~ always go over and beyond ~ They communicate well and truly want to help their communities. There have been several situations over the few months that have really stood out that I felt should be publicly recognized for professionally juggling last minute and important information for me as a vendor, as well as their communities. They treat their communities as though it is a place to call home and strive to work closely with our team to see how we can help! The entire staff at HRW is always professional and on point ~ but there were a few instances over the past couple months that this group really worked hard to help! ROCK STARS

Experiencia fantástica: She was so helpful and respond everything I need I really apprecited it

Experiencia fantástica: Vera has been very responsive to our needs at Haddon Hall! Thank you!

Experiencia fantástica: Debbie is very professional and responds to emails instantly.

Experiencia negativa: Not a great experience. I sent a check to pay for HOA fees. Then I received a very delayed letter which stated my bank had refused the check. My bank has no records of this refusal. I contacted Associa and they opened a query. Which was good but then sent me a quick email 5 days later saying the check was not accepted and then closed the query without giving me a chance to ask any questions. It may not be anyone’s fault at Associa, this has yet to be determined as I have not fully got to the bottom of this, but the lack of clarity and communication is disappointing.

Experiencia fantástica: Vera Mason is remarkably quick to respond to inquiries and follow-ups. Her communication is not just fast, but also clear and concise. My making it easy to get question answered and problem solved.

Experiencia fantástica: I am a realtor doing my due diligence for my client and Julia, Martin from HRW was very responsive and thorough. A great management HOA.

Experiencia fantástica: Thank you, Kelly Allen for assisting us in finishing this project with CertaPro professionalism and care.

Experiencia fantástica: Agent is extremely helpful. Communication about annual assessment and how to make payment could be clearer.

Experiencia fantástica: This review is with my experience with Keli Allen and not HRW Inc. in general. Keli has been very helpful and quick to respond with any questions I have or assistance I need. I really appreciate her sense of urgency and eagerness to address challenges.

Experiencia fantástica: Great service provided by Julia. She processed my documents immediately and followed up with me when complete. Kudos

Experiencia fantástica: Each time I reach out with questions, Judy Morang responds promptly and kindly. I have been very pleased!

Experiencia fantástica: Mark was very prompt in resolving my issue. Always great experience to work with him. Thanks.

Experiencia fantástica: I have been extremely impressed with the service that Keli Allen provides our HOA.

Experiencia fantástica: My request for information and assistance was handled quickly.

Experiencia fantástica: Kelly is always quick to respond to requests, she is great.

Experiencia positiva: Vera had always been very responsive and timely to any of my communication and helps gets information to the right people to address my concerns.

Experiencia fantástica: Vera was extremely responsive and helpful in helping me understand questions I had surrounding my billing!

Experiencia negativa: They are one of the worst HOA we ever had Their system is not functioning, The bill is not correct , and the employees has the worst rude attitude I have ever seen, They have no respect, Have the worst customer service ever.

Experiencia fantástica: Kathryn, Was super amazing with welcoming us to the community and a pleasure to speak with.

Experiencia fantástica: Miriam Pridgen provided outstanding customer service. Belmont Lakes Preserve

Experiencia fantástica: Kelli Allen with HRW is a great person to work with. As a community partner, we have the pleasure of speaking with Kelli regularly. She is always polite, professional, and she gets things done! 5 stars all the way.

Experiencia fantástica: Vera is amazing. She is extremely responsive and supportive of our HOA. We are so grateful for her!

Experiencia fantástica: HRW, especially Kathryn- our community manager, is dependable, thoughtful, and always goes the extra mile. Truly appreciate the professionalism and positive attitude.

Experiencia fantástica: Sent an email to Vera for my neighbor and she responded promptly.

Experiencia fantástica: Miriam Pridgen and Rich from Belmont Lake Preserve have been very helpful with my new home project; they have provided all the information that I needed to the ball rolling. Thank you guys greatly appreciated

Experiencia fantástica: Ms Thompson K, has been so helpful and detailed with assisting me she is a great asset to your team. Every encounter with Ms Thompson K has been uplifting. I teach customer service classes in Europe and her customer service is charactistic of my training. Your team has an excellent employee worth copying. V.r Larry

Experiencia fantástica: Keli Allen made my experience with HRW very positive! Keli is not only personable and kind, she's also professional and proficient. Thank you again for your assistance.

Experiencia fantástica: I requested to have a tree removed from my property because the tree roots were damaging my property. Vera Mason had my request taken care of within three weeks. Job well done, thanks Vera!

Experiencia positiva: Mrs. Thompson was very helpful and communication was prompt.

Experiencia fantástica: Our North Raleigh neighborhood is new to HRW and I've been on the Board for over 10 years. Our property manager Keli Allen has been helpful and receptive on the needs of our community. Recommend Keli and her team for your community's property management.

Experiencia fantástica: Vera is great to work with on any HOA issues we have as a homeowners. She’s very responsive and always willing to assist where needed.

Experiencia fantástica: Once again, my experience with Keli was excellent. I had a small question, and she responded very quickly. She provided details beyond the immediate question and as in the past, she communicated very clearly.

Experiencia fantástica: The support I received from Vera Mason from HRW was fantastic. Few HOA members, like Miss Mason, attempt to comprehend and try to address the situation, while the majority of HOA companies and members I have encountered are out for your blood. Really Happy to work with such a amazing HOA management team.

Experiencia positiva: Debbie has been very prompt getting him back to me and has always been extremely healthy.

Experiencia fantástica: Excellent service. Mark Tyler at HRW was very responsive to all our inquiries! Thanks!

Experiencia positiva: Ms Ashley Jackson from HRW handles my request in a professional manner; and compared with couple months ago, she has improved her work manner a lot. So GREAT

Experiencia fantástica: I sent an application for HOA approval last night, after the working day, and I received a response from Debbie Summers this morning. She clearly stated what additional documents are required for the consideration of the architectural committee. I call this a Cadillac service. I am extremely happy finding one such as Summers in our HOA.

Experiencia fantástica: Ashley Jackson from HRW handled my request in a professional manner. Thanks to her. Keep up the good work.

Experiencia negativa: Applied for an addition to my home, it was approved, this issue was the lack of communication or understanding. The customer service was cold and ignored concerns. Instead of explaining anything, sent a PDF of the bylaws, completely blowing me off. This happened two more times during the process. Not only that, but they had us paying a lawn company that didn't do landscaping work for two years. If the company isn't managing the neighborhood, why pay a company to do nothing?

Experiencia fantástica: Debbie Summers is the absolute best!!! She has helped me get an ARC request approved urgently and I can’t think her enough for all of her assistance and urgency. She communicated promptly and clearly, and was just a wonderful person to work with. She is incredible!

Experiencia fantástica: I spoke to Debbie Summers this morning asking her to please forward me some needed information regarding my HOA. She was extremely pleasant and professional. She handled my request expeditiously. Thank you, Debbie.

Experiencia negativa: Caveat Emptor — Buyer Beware If you looked up the meaning of this phrase, it should say: Associa, Associa HRW, and CAMS — which, by the way, are all the same company. Associa’s motto is: “Delivering unsurpassed management and lifestyle services to communities worldwide.” The only truth in that statement is that Associa, the parent company of HRW and CAMS is located in Canada. Let me caution you: if you're considering them for HOA management, do not believe anything they say. They excel at selling their company and services, but the actual service is the worst I’ve ever experienced as a board member. The level of community manager ineptitude is truly mind-blowing — so egregious that it’s hard to find the words to fully describe it. The company boasts a dedicated financial department, yet monthly financial reports were always 30 days late, inaccurate, and the company showed no effort to collect on delinquent accounts. I have no idea what the community manager’s responsibilities actually were, because not a single project was coordinated by them. The board had to do all the heavy lifting, and even then, the manager couldn't handle basic follow-up tasks. The manager regularly fumbled through papers during board meetings, couldn’t answer questions, made excuse after excuse, always deflecting and — when confronted — had the audacity to blame the board for their failures. Their compliance department is a joke. I don’t believe the community manager or the compliance officer ever read the covenants or rules and regulations, because blatant violations were never addressed. When the board identified these violations, there was still no follow-up. Even after escalating our concerns all the way up to the president of Associa in Canada, we were met with nothing but more excuses. In the end, we had no choice but to hire an attorney to escape this nightmare. One star doesn’t do these companies justice. They deserve a -10.

Experiencia fantástica: I was having some issues with my billing and spoke with Keli Allen on the phone. She was absolutely awesome and was incredibly helpful. She made the entire process hassle-free. Thanks, Keli!

Experiencia fantástica: Keli Allen is fantastic . She makes it a point to respond back to all my questions and concerns, which is a far cry from the last HOA we were stuck with. Thank you Keli.

Experiencia fantástica: Hope the clean up goes smoothly and is completed so we do not have any future problems. The contractor said they would clean it up and they did not do what they said.. The owner of the house they was responsible should be held accountable for the clean up. Please let me know when this is completed. Thank you

Experiencia fantástica: Im Brian Peacock. I wanna leave a outstanding review for Debbie Summers. She really was a big help. And got the job done. Thanks

Experiencia negativa: I have lived in several communities that were run by HOA / Property Management companies and HRW has been the absolute worst one. We have had so many issues and miscommunications with these people. I have been to the office a couple of times, and last week I went to the office to ask a simple question and was told by the receptionist that our community is not serviced by this company, she couldn’t find our community on the list, and she looks so confused that I just ended up leaving. I just had a simple question to ask and I was out running errands and figured I’d stop by..but that was a big mistake. Also, I was in email communication with one of the employees there regarding use of the clubhouse and I needed to have a voice to voice conversation with her. So I called the number listed on her email and asked for the extension and was told that they have some type of system that wouldn’t allow her to transfer my call to this lady. Instead, she had to send an email to the lady to have her call me. I will say that this particular employee, Debbie Summers, was very quick to respond to me and very helpful. Finally, as I stated earlier, I have lived in several HOA run communities and understand the rules that apply. The grass that was planted when some of these homes were built is just “bad grass”. Other homes have a better grade of grass. However. this community is so anal about weeds that every week someone rides around and takes pictures of people‘s gras. It could be half an inch of a weed and you get a letter. Most of the people in this community work Monday through Friday, So if you don’t have it done by Friday night, you’re going to get a letter. This has happened to so many of my neighbors and it’s so ridiculous. All of us are very proud of our homes and keep our lawns up and it’s just ridiculousness! To sum it up, this is the most unprofessional, poorly run community management company I’ve ever had to deal with. I’m glad other reviewers have not had these issues.

Experiencia fantástica: Very pleased with the management of our HOS office by HRW employees Cindy and Wally. They work very hard to make the Villages of Apex a wonderful place to live.

Experiencia positiva: The HRW folks are really helpful and friendly. I receive replies to my requests very quickly, issues are resolved promptly, and I get clear explanations to answer my questions. 5 STARS for Judith M. I gave an overall score of 4 STARS because I'm the type of gal that does everything online. HRW could greatly improve their customer experience by adding a few small features to the app and website, like the ability to access statements, the ability to submit, view, and modify architecture requests, the ability to access the HOA contract, etc. Very simple things that can make a huge difference.

Experiencia negativa: Absolute terrible company. Never returns a single phone call. Barely emails back at all (only once). Can't get in touch with them to resolve FALSE violations. When they send a violation it's a picture of some other address. Very incompetent company

Experiencia fantástica: It’s my pleasure to report that I have enjoyed the experience and prompt response that Debbie Summers has delivered me. Additionally, she has been patient, understanding and provided this far the information necessary for me to help my very sick father. Words cannot explain how much I appreciate the service I have received!

Experiencia fantástica: My interactions with Vera Mason at the Quorum Center through the Associa HRW Management has always been great. Also working with Jim Moore, the building maintenance supervisor is great!

Experiencia fantástica: Our HOA contact, Nicole Tyburski is great! She is responsive and is always on top of any questions or requests. Thank you Nicole!

Experiencia fantástica: Debbie Summers is very helpful answer all the questions that i have and help me get a pool key quickly so my kids can enjoy the pool for the summer.

Experiencia fantástica: Keli got back to me right away and resolved the problem. Great experience. She could not have been any nicer! Keli is the BEST!

Experiencia fantástica: Judy Morang has been super great in assisting us with corresponding with the HOA board. She was always very quick to respond to us with our question's. When I asked her to give me a call so we could discuss the project; she was on point and called the same day!! Working with Judy has made this a very smooth experience. She is a great asset to the company. I hope she never goes away. However, I am sure she will get a promotion and move up. I hope we can still work with her if we have future projects!! Roderick and Jacquelyn

Experiencia fantástica: Mrs. Kathryn Thompson was a great help. She understood my issue and corrected right away. I’m happy to be a resident in Highgrove at Anderson Creek. Keep up the great work and Gob bless

Experiencia negativa: As a homeowner in a community managed by this HOA, I’ve experienced repeated delays and resistance when requesting access to basic financial records like bank statements. While they’ve provided some general documents required by law, they’ve refused to share actual transaction-level details without charging high hourly fees, despite these records being directly tied to how our dues are being spent. Transparency and communication are critical in an HOA, and unfortunately, both have been lacking here. I hope they begin prioritizing homeowner rights and accountability moving forward.

Experiencia negativa: HRW is a complete failure as an HOA management company for Braxton Village in Hope Mills, NC. Requests from homeowners for information are ignored. The community amenities are not maintained and when homeowners complain, petty citations for ridiculous infractions are sent out from HRW to homeowners. The capital and reserve accounts in the budget are not accounted for and questions about this financial discrepancy are ignored.

Experiencia fantástica: I worked with Keli Allen who was phenomenal! My experiences with HRW have been inconsistent, but Keli went above and beyond to assist me. She responded almost immediately, was very insightful and detail oriented, and provided me with clear step-by-step instructions to resolve my issue. She answered about a dozen questions I had without hesitation, and even generously offered to step in and help assist with the issue I was having. Thank you, Keli!

Experiencia fantástica: Miriam has been so helpful and courteous while getting us connected to the amenities at Belmont Preserve in Rocky Mount, NC.

Experiencia fantástica: Miriam made us feel welcomed and appreciated. She carefully explained the documents before asking us to review and sign them. She also gave us a tour of the clubhouse and pool area - look to forward to using the amenities.

Experiencia fantástica: A big thanks to Debbie, Chris, and Jen at HRW for taking the time to help me with my issue. They were kind, courteous, and professional. Debbie's email responses were always prompt, and my interactions with everyone were unexpectedly pleasant.

Experiencia fantástica: Katherine answered all my questions and assured me that she would make sure the call center would be more thorough in checking which property you represent before saying that you don't... I had to give the call center and account number and then she located the account.. Katherine assured me that she would look into this

Experiencia fantástica: I am a Realtor and have had multiple transactions in Falcon Ridge and Vera has been helpful every time I've reached out!! Thank you, Vera!!

Experiencia fantástica: Very powerful and professional excellent experience hopefully will be able to talk soon I would like also to give Kathryn thomspon a personal ten star rating she was very helpful with all the major and minor issues I was having she I a person that knows what she doing give this lady a raise thank your may God bless her and the rest of the company for all the hard work

Experiencia fantástica: I had a very pleasant exchange with Ms. Thompson, a Community Manager. She was very responsive, professional, and attentive.

Experiencia fantástica: Spencer Rivers-Dutcher is remarkable. She thinks logically and somehow manages to deal with those who don't. I'm glad we have her.

Experiencia fantástica: Spencer has been amazing and doing great work , very quick in email responses, and shown great attitude looking in our community issues, following up with vendors and getting them resolve Community - Indian Wells ( West Cary)

Experiencia fantástica: Scheduling a time to come out was difficult with my work schedule but Miriam did a wonderful job working around my schedule to ensure we had enough time to walk through Belmont Lake Preserve and all its amenities. She was very well informed and we left eager to begin participating in the community.

Experiencia negativa: This company runs the HOA for my neighborhood. Ashley Jackson from this company mailed me an empty pool key twice (I got flat envelopes twice and took a video for evidence second time) and still charged me for both.Now is refusing to mail a third and says I have to go to Raleigh to pick it up in person. I asked if they could remail it and just take a video or picture of them actually putting it into the envelope as proof or just come personally drop it off in my mailbox since it’s negligence on their end but they continue to ignore me and deny accountability. Not sure why someone would be trying to steal a pool key but additionally I haven’t been given any explanation as to what happened to the other keys as they were still activated although I never received them. Contacted support regarding this which they never followed back up on either. I tried contacting the support line to escalate the situation further but they simply say a manager will call you back but they never do. It is now halfway through the pool season and I still do not have a pool key despite going back and forth with this company for weeks, paying monthly HOA fees which only continue to rise despite nothing being improved, and being charged for multiple keys that I never got. Avoid this company at all costs they are a nightmare to work with and lack any sort of integrity or accountability for their actions.

Experiencia fantástica: Vera was excellent to work with. Professional, knowledgeable, and helped me through all issues I was having.

Experiencia fantástica: Keli was fantastic to work with and was able to efficiently process my vendor invoice for payment as soon as the work was completed.

Experiencia fantástica: Keli Allen was truly wonderful! She solved all my problems instantly. Excellent service and I am thankful I was given her contact information. But the general HRW customer support line I would give zero stars if possible - they can't even find the account and just act as if somehow that is ok. They are totally useless every time I call.

Experiencia fantástica: Our Summit Holly Glen Community has been waiting for our Gutters to be cleaned and a Schedule for Termite Control Inspection, and Mulch put down. The weather has been filling our gutters with Fall Leaves,, Pine Needles, Pollen parts of the surrounding trees. The gutters are so full the rain is pouring over the top and coming out of the seams of the gutters. WE have had no communication with our elected HOA Board since last December. Spencer River-Dutcher has assured me she will get the HOA moving and get our gutters cleaned out. Thank You!

Experiencia fantástica: Keli Allen thank you for your quick response to the violation letter I received last week. I appreciate you taking the time out to correct the issue since I was highly upset. As I stated in my phone conversation with the rep I spoke to when I called in. The person or persons doing the checks should be more careful with the address they are listing.

Experiencia fantástica: We enjoyed working with our community manager Kathryn Thompson. She always responded positively to our inquiries and followed up issues timely! She helped greatly to coordinate and follow up with vendors in solving the roof leak issue we recently encountered.

Experiencia fantástica: Keli at HRW is outstanding. I had my requests handled within minutes. I like the online portal too and every interaction I've had so far has been positive.

Experiencia fantástica: I want to commend Vera W. Mason for outstanding support. Vera provided prompt assistance and ensured a quick turnaround, making the entire process smooth and efficient. Truly appreciated!"

Experiencia fantástica: I worked with Keli Allen on an insurance situation at this location and she was a great help! She was a "true property management professional" and assisted me in helping me to resolve the matter I was investigating. Great job!

Experiencia fantástica: Kathryn Thompson was a major help in resolving a neighborhood wide issue! She was kind, and quick to respond/take action.

Experiencia fantástica: I’ve had a very positive experience with our HOA, especially regarding compliance fees. Unlike some associations that feel overly punitive, ours takes a fair and transparent approach. They provide clear communication and give homeowners a chance to correct issues before any fines are issued. It really feels like they’re focused on maintaining the neighborhood’s quality without being heavy-handed. I appreciate the balance of accountability and understanding they bring to the process. Kelli really appreciate your patience in the whole process.

Experiencia positiva: Our community HOA recently transitioned to Associa and so far they are light years ahead of our former management company! Grechen who is our property manager is extremely responsive and has been working to get us to where we want to see the community! From finding so many new vendors for us to having access to technology, we are pleased to have selected Associa! Since we are only a few months in, I'm reserving a star for the end of the 1st year. But so far, so good (great!)