Professional Properties Management of Raleigh, Inc.

Experiencia fantástica: Shoutout to Rachel Kaegi for her immediate help and professionalism!

Experiencia fantástica: Christy was responsive to my question with easy-to-understand instructions on how to correct my account.

Experiencia positiva: Angelique Mora provided excellent customer service and really made my day!

Experiencia fantástica: Thank you so much for your quick help on resolving my concerns and guidence on payment automation via ACH

Experiencia fantástica: I made a huge mistake paying the wrong account multiple months. Christy responded to my inquiry and resolved the issue quickly. Great customer service! Thank you Christy!!

Experiencia fantástica: Christy gave me prompt and detailed reply when I have autopayment questions.

Experiencia fantástica: Christy was very helpful and got my assessment issue resolved with barely an inconvenience.

Experiencia fantástica: Rachel was super helpful!

Experiencia fantástica: Jessica W made the process of understanding how our system works very easy. So pleasant and helpful!

Experiencia fantástica: Christy was so helpful! Explained my options! Great talking to someone who genuinely wanted to make the process easier!

Experiencia fantástica: Rachel was a pleasure to work with! I had some billing questions and she took the time to thoroughly explain things to me and made sure that I understand everything that was needed to solve my problem!!

Experiencia positiva: Courtney made sure my HOA request went tothe correct people immediately! thanks

Experiencia fantástica: Thanks Rachael and Mikkie for the proactive support.

Experiencia fantástica: Christy at PPM addressed my concern kindly and thoroughly. I appreciated her professionalism and prompt response.

Experiencia fantástica: Rachel Kaegi was quick and efficient in resolving my queries and helping me provide the needed documents. Everything went smoothly, and the entire process was handled professionally and without any delays. I truly appreciate her responsiveness, clear communication, and willingness to assist every step of the way. Highly recommend her excellent service!

Experiencia fantástica: Rachel Kaegi responded to my inquiry promptly and was extremely helpful in diagnosing the issue.

Experiencia fantástica: Christy was so kind and helpful! She answered all my questions and gave me multiple solutions to my issue. Quick and easy to get ahold of and very responsive to email. Every association needs a Christy!

Experiencia fantástica: Angelique listened patiently and was very helpful with my query. Thanks for your support

Experiencia fantástica: Thank you Christy for answering all of my inquires, very detailed and professional. Appreciate everything.

Experiencia fantástica: Christy helped us out nicely. She sent us everything we requested via email. I made the process so much easier.

Experiencia fantástica: Very responsive and helpful with my inquiry!

Experiencia fantástica: Angelique Mora responded to my email promptly and she was very helpful. I really appreciated her assistance. Thank you!

Experiencia fantástica: My experience with dealing with PPM is wonderful. Rachel Kaegi is great to work with and has been very supportive with my inquiries.

Experiencia fantástica: Rachel K. Was prompt and helpful in resolving my issue.

Experiencia fantástica: Quick, accurate, detailed instructions and helpful information!

Experiencia fantástica: Rachel Kaegi is very helpful and kind. Thankful for her quick response.

Experiencia fantástica: Just wanted to give a big "thank you" to Kat Zollinger for the prompt and thorough response to my emailed question recently.

Experiencia fantástica: Thank you very much for your help with the requested information, I also appreciate your professional and polite demeanor

Experiencia fantástica: Happy with quick response before storm.

Experiencia fantástica: Thais for taking care of my request in timely manner. Thank you Rachel Kaegi.

Experiencia fantástica: Rachel, PPM employee, was so very helpful in setting up my LOGIN to the PPM site. Rachel was very responsive, and quick in arranging this login set-up! PPM is fortunate to have very capable employees like Rachel who display/project a VERY POSITIVE impression/image of PPM! SINCERE THANKS TO RACHEL FOR HER PROFESSIONALISM AND HELP! Dr. Paul Y. Thompson

Experiencia fantástica: Rachel answered all of my questions in a timely manner. Very appreciated!

Experiencia fantástica: Very cordial and pleasant to deal with. Answered all questions in a timely manor. Good communication

Experiencia fantástica: Rachel was knowledgeable and promptly answered my questions. A+ for customer service and professionalism!

Experiencia fantástica: Jessica is very professional and helpful. Many Thanks for the wonderful work.

Experiencia fantástica: Rachel Kaegi Was great! Very fast at communicating and answered my questions. Would definitely contact her again, thank you!

Experiencia fantástica: Thank you so much Ms Rachel Kaegi for all of your support! It was a pleasure speaking with you today.

Experiencia fantástica: PPM has taken over management of the Townhomes, West Lake Reserve, where I live. The 60 families residing here are hoping that fewer meetings of our HOA will take place. It has become increasingly difficult to get homeowners to volunteer for the HOA! PPM has promised to require fewer meetings.

Experiencia fantástica: Monique Wiley was professional, responsive, and extremely clear in addressing both of my questions regarding solicitation policies and HOA online payments. She provided straightforward answers and took the time to guide me step by step through accessing the Webaxis portal. I truly appreciated her patience, attention to detail, and commitment to excellent service.

Experiencia fantástica: Jessica W was very helpful and quick to respond to my questions regarding HOA payments and statements.

Experiencia fantástica: Rachel was very responsive in regards to my inquiry. Thank you for addressing it so quickly.

Experiencia fantástica: Jessica W., was extremely helpful today with an issue with our account. I would recommend her as a representative

Experiencia fantástica: Rachel was very helpful in figuring out my account!

Experiencia fantástica: I have reached out to PPM for some of the HOA related matters, and have received excellent response, especially from Rachel Kaegi. Thank you!

Experiencia fantástica: Rachel Kaegi was very helpful with understanding and navigating our 2 separate HOAs

Experiencia fantástica: Angelique Mora provided me with prompt and professional service. She understood my inquiry and acted accordingly! Thanks so much!

Experiencia fantástica: Thank you so much for your quick response. Happy Holidays!

Experiencia fantástica: Thanks Rachel Kaegi for her help with my HOA account! Really appreciate it!

Experiencia fantástica: Rachel Kaegi answered my question in a very professional and thoughtful manner and I appreciate her help very much!

Experiencia fantástica: Rachel Kaegi of PPM did a fabulous job anwering every question in my email in exquisite detail and addressing my concerns. Thank You for such attention to detail and promptness. -Chuck

Experiencia fantástica: Very helpful, gave me the information I needed to move forward.

Experiencia fantástica: Thanks for Christy from PPM of Raleigh who helped me with my HOA fees and successfully resolve the issue!

Experiencia fantástica: Rachel Kaegi was quick to respond to the queries and was very helpful!!

Experiencia fantástica: Alina is fantastic! She addresses the needs of our community and is always helping us with promoting n'hood events!

Experiencia fantástica: Christy answered my question about monthly automatic draft very well and in a timely fashion. No worries! Great!

Experiencia fantástica: Rachel Kaegi of PPM answered my questions quickly and thoroughly. Thank you!

Experiencia fantástica: No one really likes dealing with HOA matters but just thought I'd send a quick review of PPM and Jessica W. in particular. We're adding a pool and of course needed to submit plans and documents. She was very responsive and made the process easy.

Experiencia fantástica: Very quick reply back from Rachel with help on how to set up E check drafts.

Experiencia fantástica: Rachel was very helpful in getting our email addresses corrected for the HOA management company transfer!

Experiencia fantástica: Rachel Kaegi from PPM is a very good person to have on your team,she answered my questions professionally and informative,and also very quick,look forward to working with her and PPM in the future!

Experiencia fantástica: Liz from PPM was extremely helpful with several questions about renting our clubhouse. She responded to my emails very promptly and with very specific step by step instructions on how to sign up for the app as well as reserve our neighborhood clubhouse. I highly recommend contacting Liz at PPM with any questions or concerns you may have.

Experiencia fantástica: Rachel was so great to work with. She gave me all the details I needed quickly and went above and beyond for me, and she answered all my questions.

Experiencia fantástica: Jessica has been on the ball for a few items recently. I really appreciate her quick and informative responses.

Experiencia fantástica: Christy has been professional, helpful, and very responsive every step of the way.

Experiencia fantástica: Rachel K. was very responsive to my concerns and addressed them in a detailed manner. Thank you Rachel for great customer service!

Experiencia fantástica: Elizabeth Elliot is very helping and attentive. Totally appreciate all that she does for our community.

Experiencia fantástica: I worked with Rachel Kaegi on an issue I had and she was very responsive and worked to solve the problem. In general, PPM is very responsive and seems to want to resolve issues quickly.

Experiencia fantástica: Kathy was so helpful! She took as much time as it took to fix all of our technical issues

Experiencia negativa: The fact that they have any good reviews is so disappointing because I only wish our HOA was given the same level of customer service. They are slow to response, don't take accountability for things, and as a whole aren't helping keep our subdivision safe.

Experiencia negativa: Absolutely disgraceful to have a company micro manage our community on a level that ALL of our members are not happy. The amount of homeowners within our brand new neighborhood are contemplating selling due to the HOA fees, lack of amenities, unnecessary violations, lack of honoring their responsibility for common area upkeep, etc. Our homeowners are PAYING this company to give us violations and fines. UPDATE: as of November 13th- I have received another violation, but I have attached an email stating that my file will have a note discussing this issue regarding my lawn.. And it clearly states this should not be an issue anymore. Here we are yet again receiving another violation because this company does not know how to communicate with each other and does not know how to properly manage something Including their employee to drive around and their cars taking photos, like a creepy stalker. I fully expect to hear from this company regarding this issue and the lack of accountability.

Experiencia fantástica: Rachel is wonderful! Thank you for the help over the last few days!

Experiencia fantástica: Christy Thornton provided a prompt and thorough response to my inquiry. The issue was resolved smoothly and efficiently thanks to her instructions and follow-through.

Experiencia fantástica: Thank for your quick response! I really appreciate your understanding and follow-up

Experiencia fantástica: Courtney Butler gave me information I needed for a patio door installation. She stuck with me and I am grateful! Lucy Dratman

Experiencia fantástica: PPM has been a great partner for our HOA. They’re professional, responsive, and proactive in handling community needs. Communication is clear, and issues are addressed quickly. Overall, they make managing our neighborhood smooth and stress-free.

Experiencia fantástica: Recently our subdivision choose PPM to transition for HOA management. THhey are very responsive and solved my issues and got back to me in a timely manner which I appreciated as I was leaving the country for a long vacation. Thank you!!

Experiencia fantástica: PPM has been consistently supportive of our community. When we had a situation, management stepped in to address and resolve our problems.

Experiencia fantástica: Angelique Mora was super helpful and quickly resolved the issue

Experiencia fantástica: Helped me set up additional account online. Smooth and easy experience with Rachel K.

Experiencia fantástica: Appreciated the detailed message Angelina gave me and offered her number and extension to call if I had questions. She also sent me an email as well as left a vm in answer to my question. : )

Experiencia fantástica: The staff at Professional Properties were very helpful and explained the steps I needed to complete to install a fence in my backyard. They kept me updated on my application letting me know when I needed to add additional information. Very professional.

Experiencia fantástica: Christy Thornton has been very professional, extremely helpful, and quick in explaining the details of the issue I was asking about. While at it, she also looked at my account and adjusted a few other things so that things run smoothly in the future.

Experiencia fantástica: Jessica has been responsive and very helpful to us in navigating the responsibilities of an association Board.

Experiencia fantástica: Very helpful making sure I submit the correct documents. Thanks!

Experiencia fantástica: Rachel was quick, professional, and thorough in her response to my inquiry. She answered all of my questions, as well as provided additional pertinent information.

Experiencia fantástica: Christy is wonderful to work with. She is very professional and friendly and took care all of my concerns with great respect. Thank you, Christy!!

Experiencia fantástica: Rachel & Tiffany are fantastic to work with! Very responsive, great problem solvers and super patient.

Experiencia fantástica: Really pleased to get a quick response to my inquiry - thank you for great service!

Experiencia fantástica: Angelique Mora was fantastic - pleasant, thorough, personable, and listened to all my questions. Thank you!

Experiencia fantástica: Feedback for Rachel Kaegi Rachel resolved my online query quickly and efficiently. She was courteous, professional, and made the whole process seamless. Great service!

Experiencia fantástica: Rachel was very helpful and efficiently solved my question.

Experiencia positiva: The team that answers the phone is nice enough and helpful but the processes overall seem like they could be more efficient. For example, we closed on our home on Aug 19th, it is Oct 6 and still I have not received the physical FOB to enter the development amenities. I spoke to Jennifer at the office and she was very helpful and will be mailing me another one because they think it might have gotten lost in the mail because the home is in new construction - she mentioned this happens a lot when there is new construction because the addresses are 'ready' with the USPS... to which I wonder, why nto change the process for new homes?? Like hand over the FOB during closing same time the homeowner hands over the check with the closing fees that includes the payment to PPM??? I'm sure there are other administrative details I am not aware of that might make this difficult but come on - this isn't that hard of a problem to anticipate (new construction = new address) and they don't pro-rate for the fact that I haven't been able to use the amenities even though the fees to me HAVE been prorated so that I have to pay PPM.

Experiencia fantástica: My experience with Alina Cochran has been nothing less then exceptional. She listened patiently my concerns and professionally act on it. I would recommend their company and Alina for their wonderful services. Thank you Alina!

Experiencia negativa: My wife and I were first time home buyers. We ended up purchasing a new build home in the Lakeshore community here in Durham, NC. We love our neighbors, but the HOA has been one of the worst experiences we’ve ever had to deal. Simple requests will be scrutinized and dragged out. HOA board members and their spouses will literally harass you in your yard (happened to my wife while she was gardening). I would recommend anyone to stay away from any HOA managed by this company. It’s made for a horrible situation living here and is the utmost example of what bad HOAs are.

Experiencia fantástica: Quick response, easy to connect, provided me what I needed. Rachel was fantastic

Experiencia fantástica: Rachel was super professional and took the time to fully explain my situation. Happy with the service.

Experiencia fantástica: Jessica W has been awesome. She showed the concern and willingness to help me and understanding in my current situation

Experiencia fantástica: Rachel was very quick to respond to my question and provided clear assistance! Thank You So Much Rachel !!

Experiencia fantástica: Rachel was very helpful and prompt in getting me the information I needed!

Experiencia fantástica: Rachel Kaegi! Thank you so much for helping out with getting the account statement promptly.