Bay Property Group

Experiencia negativa: These folks were entirely unresponsive to multiple requests. Demonstrates a lack of professionalism and courtesy.

Experiencia negativa: Maintenance requests are literally ignored.

Experiencia negativa: Literally the devils of the earth. They are great at gaslighting tenants until the owners will pay big for their mismanagement. These guys are the worst. If you are a property owner and use these guys, then you're pretty cool with slum-like conditions. Thankfully the city will get involved when the tenant asks and you'll probably be the one to pay for it. Beware.

Experiencia negativa: Recently moved into one of the apartments "managed" by these guys. Unfortunately, I didn't check the reviews before moving in (big mistake - will never do that again). They flat out lied about things while moving in (claimed things would be cleaned, fixed or changed before move-in, claimed apartment was sound proof when I very quickly learned I can hear my neighbors very clearly, etc.) - but ended up moving into a dirty apartment with broken appliances. The worst part is the communication. They do not respond to any messages sent. The move in process was also extremely sketchy (I saw a difference review mention this) - they rush you through the walk in, probably so that you dont notice just how messed up things are. I'll be trying to figure out legal repercussions here - feel free to reach out if you want to jump in on that.

Experiencia negativa: BE AWARE Terrible Maintenance Response and RUSHED CHECKLIST at move in! Make sure to go through every item in the home with your property manager because this company will have you sign without disclosing the full conditions of the home. We had roaches broken lights, a missing smoke alarm and other electrical issues. BE AWARE

Experiencia negativa: What are with these people? The receptionist ill mannered, impolite and super impudent. You can't get an answer, phone call or even an email from the maintenance manager Jesse. Trying to complain to Ethan is useless! Your employees are useless and clueless! Save yourself and find a different property management company!

Experiencia negativa: This is by far the biggest slumlord residential management company in the Bay Area! I am a social worker for Alameda County and my health declined drastically for the year and a half that I have been residing at one of their properties located on 29th St., Oakland CA 94611! Report them ASAP!

Experiencia negativa: Literal devils- I am a tennant experiencing a home emergency but NO ONE IS PICKING UP, not the maintainence department, not the office. NO ONE

Experiencia negativa: This group was recommended to me by a family member, but I have been unable to reach them. Tried calling their number several times, which always rings out to a full voicemail box. Left a couple messages through their website to let them know I was interested in their services. No reply at all weeks later.

Experiencia positiva: They have reasonable prices and are easy to deal with

Experiencia negativa: Bay Property Group will get landlords in trouble and even sued. They've repeatedly taken weeks if not months to complete simple maintenance tasks, such as replacing a fire alarm, providing a working refrigerator, or fixing a toilet. Often requiring the landlord to get involved which defeats the purpose of having a property manager. The have a poor understanding of local law, such as the fire code and often misinterpret it and even they're own lease terms. Bay Property staff is also threatening and disrespectful toward tenants. Landlords, if you want to stay out of trouble and keep your tenants happy, please consider other property management companies.

Experiencia negativa: Jonas was the most unprofessional person I have worked with and I do not say that lightly. Middle of the word day and he takes hours to respond and when he does he does not answer the questions I asked and instead sends some 5 word email full of typos just restating what he said last time. This place must hire anyone.

Experiencia fantástica: My experience with Jessica Rada at Bay Property Group was amazing! She’s a cool person and very friendly. Let’s just say her customer service is greatly appreciated! In this world… We need people with her type service out there. This is why I give her a “five star,” but she deserves more! =) Very professional and high quality of service.

Experiencia fantástica: Ms. Rada is always professional and courteous. I have known her for a few years and is very responsible!

Experiencia fantástica: I've been working with Bay Property Group for about a year and have nothing but good things to say. These folks are professional, communicative, and unbelievably responsive. Jessica Rada is a singular pleasure to work with, courteous and friendly in every correspondence. Thanks BPG!

Experiencia positiva: BPG has done an excellent job of managing several of my properties. Many reviews are based on an interesting story of a positive or negative experience. This is a review about all the experiences that I did not have. BPG excels at complying with the constantly changing laws that vex most property owners and more than a few management companies. Notices are handled properly. Responses to tenant questions and/or actions are thoughtful. In short, they keep drama to a minimum. Highly recommended.

Experiencia negativa: Nobody can answer questions. They giving managers phone numbers and managers never respond!!!!!

Experiencia fantástica: Extremely hard working and will get the job done right!

Experiencia fantástica: Love the full service and legal expertise that Bay Property Group offers. Jessica as Maintenance Manager is great! Always helpful and always pleasant to deal with. She looks out for the owners and the tenants, she's a great advocate.

Experiencia fantástica: Jessica Rada has been courteous in all communication, she is responsive to my messages.

Experiencia fantástica: Jessica is a pleasure to work with. She's a great extension and represents Bay Property Group well! I've notified her of issues from illegal dumping to property access issues and she was on it! Bay Property truly cares for their tenants, vendors and the properties they manage.

Experiencia fantástica: Great work from Bay Property Group!

Experiencia fantástica: I just have to say that I had the best experience with Bay Property Group. Especially with Jessica Rada. She extremely friendly and professional. As well as helpful with answering my questions. Thank you again Jessica.

Experiencia fantástica: Jessica is amazing!!! We don’t know what we’d do with out her! Keep up the amazing work Jessica!!!

Experiencia fantástica: Jessica is amazing to work with!! Always professional and timely with request!!

Experiencia positiva: Hello, Bay Property Group is a model company that provides great service and quick turnover. Their reputation precedes them and because of this they take great pride in all endeavors they set out to complete.

Experiencia fantástica: Dealing with Jessica has always been quick, efficient & professional. She is always on top of things and responds quickly.

Experiencia fantástica: Jessica Rada is awesome to work with. She knows what she is doing and very knowledgeable in what she manages. Very pleasant to work with as well.

Experiencia fantástica: Jessica’s the best! Thank you for everything

Experiencia fantástica: Bay Property Group is one of the best property management groups that I have had the pleasure doing business with. Their facilities manager, Jessica Rada, displays professionalism and has continuously been a great point of contact for my team and I.

Experiencia fantástica: Jessica is a pleasure to work with! Her communication is excellent and she is always kind and personable. We are very grateful to work with Bay Property Group, and especially Jessica!

Experiencia fantástica: Jessica is very personable, professional, and very easy person. Whenever I make a request she is on it and provides great customer service.

Experiencia fantástica: Great experience, no issues!

Experiencia fantástica: Bay Property is very professional. We have worked with them for years. Easy to work with, fast response time and pay quickly!

Experiencia negativa: BPG has represented the owner where I live for that past few years. Lori May is the wonderful accountant. She has a positive attitude and is always careful and swift when working with her. Easy to get a hold of and very nice. Phillipe Dela Cruz is my primary contact. He responds to any concerns , but takes a long time to do so and does not do so in depth. He does not return phone calls and there are delays in getting email responses. It is important to keep in mind that they are not the owners, they represent them, and that means they do not negotiate or discuss anything. It is like having a barrier in most issues. They do pass along the owners demands and do little to create a dialogue regarding the demands. Many times when there are issues there are long delays. The owner has no contact with us directly, preventing us from forming any kind of a professional relationship. He has several properties and is it it for financial gain, of course.

Experiencia fantástica: The team at Bay Property Group are fantastic. From the Listing manager, Portfolio manager to Service and Field tech. Everyone are professional, and are very experienced in their work. They help property owners come up with solutions to not only solve Tenancy issues, but add value to the property. My 2 cents: We've retained a great Firm, Listen to their suggestions and everything will work out well. Highly recommend BPG to any Owners who would like to use their time for Family or work, rather than dealing with the day to day of management their own property. #BPG!

Experiencia fantástica: My apartment has needed some routine maintenance repairs since I moved in February 2021. When I submit a maintenance request by email or phone, it is always answered promptly and professionally by Jessica. The request is immediately approved and assigned to a vendor. All of the maintenance repair people who have come to my apartment have been highly skilled and attentive. I feel grateful to live in a unit where I know if something needs to be fixed, I have a reliable property management company that is responsive.

Experiencia fantástica: Great customer service..very professional ..Jessica is the best .

Experiencia fantástica: Jessica is very helpful, professional and made it a great experience! Definitely an asset to any company!

Experiencia fantástica: Very helpful

Experiencia fantástica: Jessica is a great help.

Experiencia fantástica: Jessica Rada is very helpful and response with quality work at Bay Property Group. She shows her professional and friendly personality by fixing an issues and problems I have. Also, follows up and is persistent this type of service makes me feel good as a customer because she cares and wants me to be happy!

Experiencia fantástica: Jessica was so resourceful, and very helpful.

Experiencia fantástica: Jessica is attentive and very helpful. She goes above and beyond to make sure she answers questions and genuinely cares about people. She's great!

Experiencia fantástica: It was such a pleasure working with Jessica!!

Experiencia fantástica: J is awesome and super helpful!!!

Experiencia fantástica: Jessica was awesome and very helpful!

Experiencia fantástica: Lori May is a pleasure to work with.

Experiencia fantástica: Lori and her team have always provided me with great service. They have proven to be responsive, highly professional, and go above and beyond to make sure my needs are met. Great Job!!

Experiencia fantástica: Bay Property Group is a really professional company that meets your needs as a tenant and goes beyond to improve the maintenance and security of the building. They will recently install an access control system so that we can buzz people in from our own office. We really value this as we have experienced unknown people come into the office spaces. Customer service is great and they're really responsive. Thanks for all the changes that are happening in our office building, we appreciate it!

Experiencia fantástica: Very responsive to my requests by personal phone contact, email and text. Always professional and respectful. The team knows the business of management of property.

Experiencia fantástica: Great place to do business with. The staff is great especially Jessica she awesome and is super professional. Very attentive, Great customer service ! 5 stars !!

Experiencia fantástica: Thank you Jessica Rada for taking action and getting my issue taken care of so quickly... and for the follow up! Your high degree of professionalism didn’t go unnoticed.

Experiencia fantástica: Jessica Rada is a Joy to work with, She is very knowledgeable pf all aspects of the job.

Experiencia fantástica: Jessica was awesome to work with. Super professional and made me feel so comfortable.

Experiencia fantástica: Very efficient very professional I would definitely suggest your business to friends.

Experiencia fantástica: The person I work with is very good and prompt to respond.

Experiencia fantástica: I use Bay Property to manage my condo while I am out of the country. Always great service and quick response to problems. Lori May in accounting has been particularly quick in helping me get what I need.

Experiencia fantástica: Terri is the best helped me with a difficult billing issue super fast and professional. Terri went the extra mile she set my mind at ease while performing miracles. Definitely recommend this company. Thanks

Experiencia fantástica: Bay Property Group has been thorough in responding to tenant concerns and we rely on them to communicate all property issues with owners. They provide up to date information on rental property laws and ordinances and observe them diligently.

Experiencia fantástica: Amazing people!! Always ready to help.

Experiencia fantástica: We have a long standing, working relationship with Bay Property Group. Their communication and responsiveness are next to none!

Experiencia fantástica: Jessica Rada has always been awesome to work with and always professional with a smile

Experiencia fantástica: Five Stars! Jessica has been a dream to work with. Very professional and kind! Jessica always goes above and beyond. Kudos ! ⭐⭐⭐⭐⭐

Experiencia fantástica: Jessica is wonderful!

Experiencia fantástica: Bay Property Group is a fully staffed property management company. It includes property managers and accounting, maintenance, leasing and legal departments. As a property owner, I have personally interfaced with members from all the departments and find everyone to be at the highest level of professionalism. It's reassuring having your property managed by experienced, knowledgeable professionals that can help you and guide you, even through challenging times such as the COVID 19 pandemic.

Experiencia fantástica: Keep it up!

Experiencia fantástica: Working with Jonas and Lori on our SF rental has been great! They're always immediately responsive and accommodating.

Experiencia fantástica: Vickie Lazzio is my direct contact at BPG. She is always helpful, responsive, and partners well with the tenants that resided at my property. I enjoy working with Vickie. 5 Stars!

Experiencia positiva: My apartment is a great fit for me and I appreciate Bay working with me ! The process of getting my paperwork completed during a pandemic and transfer of funds was easy and quick! the property managers have been mostly responsive via email (Jessica, not Phillipe - he ignores emails) though I am NEVER able to get them on the phone which can be hard in a moment when quick access is needed. They replaced my fridge, with a brand new one, without a fuss when needed however when I asked for a rent reduction during my several weeks without a fridge I just never heard back which seems to be typical. All the handymen I have been in contact with have been great too and dispatched quickly with the ability for me as a tenant to schedule when they would come by. My apartment has an ant problem however they are working to address it. Lastly, my apartment allows pets which is great as I have an ESA dog but do prefer to live in a building that is ok with dogs outside of the ESA requirement. I am curious if all the 5 star reviews are from tenants or owners.

Experiencia fantástica: Had the pleasure of working with Jessica. She was very responsive and professional with my urgent request. Thank you!!!

Experiencia fantástica: Jessica is amazing!!!

Experiencia fantástica: Bay Properties is fortunate to have Lori May as their account manager. She is professional, knowledgeable, thorough, responsive, patient and considerate. Traits difficult to find in an employee, especially an account manager. She has resolved my issues completely and in a timely manner. Thank you Lori for your assistance and always being there when I needed help! Sandra and Pamela

Experiencia fantástica: Excellent attention to detail.

Experiencia fantástica: Jessica is awesome! She’s always responsive and addresses my concerns in a timely manner. Regardless of how busy it gets, she maintains her professionalism.

Experiencia fantástica: Jessica is an absolute pleasure to work with. She answered all of my questions in a timely manner, was polite, respectful, and extremely knowledgeable. I would definitely work with her again!

Experiencia fantástica: Jessica was a pleasure to work with. She resolved all my issues promptly without follow-up needed.

Experiencia fantástica: Jessica is so helpful and extremely professional! Anytime I have ever needed something she has been there to help me with no issues.

Experiencia fantástica: Super professional!

Experiencia fantástica: Our property manager is very attentive to our needs and concerns. He is a pleasure to work with.

Experiencia fantástica: I wish their were more people like Jessica, who really take the time to help you out. She is very professional at what she does and easy to work with.

Experiencia fantástica: Working with Jessica is wonderful. She’s always very professional and easy to work with. I

Experiencia fantástica: My experiences have been great! Every task performed by Lori May of Bay Properties has exceeded my expectations!

Experiencia fantástica: They are fast, reliable, and professional. All great qualities to look for in a company.

Experiencia fantástica: This review is specifically for Lori May at Bay Property Group. She is awesome! When I email her, she has always responded within a day, and often within a few hours. She proposes solutions to work out issues rather than just passively waiting around. Her communication is a great blend of professional, friendly and courteous.

Experiencia fantástica: Jessica is a superstar! Always fun to chat with and she gets things done right away, we never need to worry.

Experiencia fantástica: I really enjoy working directly with Jessica Rada. She's a great go to person for all your needs. Very punctual and outgoing. She makes a difference. Thank you Jessica.

Experiencia fantástica: Jessica is amazing! She is professional, a rapid responder to any question or need an owner might have, and has a consistently wonderful and cheerful attitude. She has offered recommendations and contacts that have smoothed the way on work we needed to do on our rental property. It's a joy to work with her, and one of the main reasons we stay with Bay Property Group!

Experiencia fantástica: I had a great experience overall! I needed to find a place quickly and looked at a lot of properties, but nothing is clicking. Jeanell helped me and the process was quick, professional and she was so accommodating. I am glad that I can rest assured now.

Experiencia fantástica: I have a very great experience working with Property Group, very pleasant and easy to work with.

Experiencia fantástica: Thank you again Ms. Jessica for everything that you do for us! Working with you has been such a huge relief, your knowledge of pretty much everything has been wonderful.

Experiencia fantástica: Jeanell is very kind, patient, professional and understanding. She helped me throughout the entire rental process and answered every question I had! Thank you Jeanell!

Experiencia fantástica: I am so grateful to Terri in Accounting. She was very helpful in getting my issues resolved when I had misplaced the payment Bay Property Group send me for a job I had completed. I was impressed with her professionalism and how quickly she resolved this problem for me.

Experiencia fantástica: Terri is their Accounting Assistant, and in 10 years, hasn't missed a beat! I love this property group! They have the integrity that you see in movies. Their property team just clicks! They are smart, caring, educated, and are always cutting edge! They have a good reputation, and have been a leader for decades! There is nowhere else to look!

Experiencia fantástica: Lori M. has been a pleasure to work with; she is very diligent in her work, responding to requests and handling matters timely. Top-notch employee! Reccomend this business!

Experiencia fantástica: Jeanell was responsive and attentive. I appreciate that the whole process moved quickly 10/10 experience.

Experiencia fantástica: Melissa has been wonderful, she’s always so friendly, professional, and responsive!

Experiencia fantástica: Very friendly!

Experiencia fantástica: Jessica continues to impress me with her responsiveness, professionalism and dedication to the task. Her commitment to helping me with my rental properties is outstanding and impressive.

Experiencia fantástica: Jeanell and Anisha are the best! They are extremely responsive and always took care in making sure I got everything I needed. Seriously, they went above and beyond to accommodate my requests all while maintaining excellent professionalism and cheerful tone. I appreciate their attention to detail as well. They made me feel at home!