1836 Property Management
Información sobre 1836 Property Management
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1836 Property Management es su socio local de confianza en gestión de propiedades en Austin y el centro de Texas. Con casi dos décadas de experiencia, nos especializamos en inversiones inmobiliarias que garantizan tranquilidad y éxito financiero. Nuestros servicios están diseñados para ayudarle a encontrar, analizar y mantener su inversión de manera efectiva.
Ofrecemos un manejo integral tanto para propiedades residenciales como comerciales, cubriendo desde la selección de inquilinos hasta la coordinación de mantenimiento. Nuestra plataforma avanzada permite un seguimiento constante de rendimiento para optimizar sus retornos en forma continua.
Nos enorgullece ser el lugar #1 para trabajar en la categoría micro del Austin Business Journals 2025-2026, lo que reafirma nuestro compromiso con la excelencia tanto con nuestros clientes como con nuestro equipo. Permítanos ser su guía en el camino hacia la independencia financiera y el éxito en sus inversiones inmobiliarias.
Nuestro comentario desde Agencias Inmobiliarias sobre 1836 Property Management:
1836 Property Management tiene una sólida reputación por ofrecer un servicio atento y profesional tanto a inquilinos como a propietarios de bienes raíces. Muchos usuarios han elogiado la capacidad de respuesta y las habilidades de comunicación del equipo, destacando especialmente el apoyo excepcional de miembros del equipo como Mayra Silva, Alex Perez y Cristina Rodriguez.
Los aspectos positivos incluyen:
- Comunicación rápida y efectiva
- Personal amigable y solidario
- Proceso de arrendamiento suave y eficiente
- Gestión proactiva y resolución de problemas
Sin embargo, algunos clientes han expresado preocupaciones sobre aspectos de su experiencia, particularmente con respecto a:
- Cuotas y cargos inesperados
- Problemas con la documentación y la claridad durante las transiciones de inquilinos
- Demoras ocasionales en la resolución de problemas de mantenimiento
A pesar de estas preocupaciones, un número significativo de clientes recomienda 1836 Property Management por su dedicación a mejorar las experiencias de los inquilinos y su compromiso con un servicio de calidad.
1836 Property Management: Opiniones
2 months ago Experiencia positiva: I was using 1836 for about six years to manage my property. They switched me to a different team about midway through and from then on I started to have a pretty meh experience, and what ended up being an unpleasant end of service experience. I am sure they'll write long paragraphs about how I am wrong and how I didn't read the documentation they carefully prepared for me but that's missing the point. I paid them quite a lot of money, and sucked up all the random fees, and all the mistakes they made, and was a minimally disruptive client all told. So I feel like I expected more of a white glove treatment than I got. They sent my tenant the wrong move out sheet (it had the previous tenants names and it said "some of this doesn't apply to you" but then didn't specify which parts) From that, I had some questions for the team. It felt like instead of trying to clear up anything Matthew was focused on making sure I knew he had told me this already. Just tell me again. This is not my full time job, it's yours. And if my email was unclear, maybe pick up the phone and call me? So while trying to help my realtor and tenant understand expectations for moving out, getting a security deposit and keys, when the cleaners were coming and so on, I had to make my best guesses. It was quite stressful and I think it could EASILY have been a super smooth and transparent process.
Thank you for taking the time to share your feedback and for trusting us to manage your property for the past six years. We truly value the long-term relationships we build with our clients, so we’re sorry to hear that the final portion of your experience did not meet your expectations.
We strive to provide clear communication and a smooth process for both owners and residents, especially during transitions like a tenant move-out. It’s disappointing to hear that the documentation sent created confusion and added stress during what should have been a straightforward process. That’s certainly not the experience we aim to deliver.
Your feedback about communication and clarity is appreciated and will be shared with our team as we continue to improve our processes. We’re always working to refine how we support owners, particularly during key moments like tenant turnover.
We sincerely appreciate the opportunity we had to manage your property over the years and wish you the very best moving forward.
2 months ago Experiencia fantástica: Working with Alex Perez has been so easy because she is a quick responder and made the entire renting process smooth from start to finish. I highly recommend her to anyone looking for a reliable and efficient property management professional!
Thank you so much for your kind words and recommendation! We’re thrilled to hear that your experience with Alex was smooth and seamless from start to finish. She truly takes pride in being responsive and making the rental process as easy as possible for our clients.
We appreciate you trusting us with your home and are always here if you need anything in the future!
2 months ago Experiencia fantástica: 1836 Property Management is, in my experience, the best property management team in Austin. After more than 30 years in the real estate business, I’ve worked with many firms — and very few operate at this level of consistency and professionalism. We trust them with our own properties and confidently recommend them to others. Mayra Silva, Tina Garcia, and the entire team truly make the difference. Responsive, accountable, and proactive — exactly what you want in a property manager. Keep up the great work.
Thank you so much for your incredibly kind words and for placing your trust in us, especially with your own properties. That truly means a great deal.
Coming from someone with over 30 years of experience in real estate, your recognition of our consistency and professionalism is especially meaningful to our team.
Mayra, Tina, and everyone at 1836 take great pride in being responsive, accountable, and proactive, and it’s wonderful to know that commitment is felt and appreciated.
We’re grateful for the opportunity to work with you and look forward to continuing to support your properties for many years to come.
Thank you again for the trust and recommendation!
2 months ago Experiencia fantástica: Ana Cardona, and several others that assisted me, have been truly amazing. The video tutorials provided and responsive email communication put us at ease. We are super excited to rent a home managed by 1836 Property Management.
Thank you so much for your kind words! We’re thrilled to hear that Ana and the rest of the team were able to support you throughout the process and help make everything feel smooth and reassuring. Providing helpful resources and clear communication is very important to us, so it means a lot to know it made a difference.
We’re excited to have you with us and truly appreciate your trust in 1836 Property Management!
3 months ago Experiencia fantástica: 1836 has been my property manager for three years and I am very happy with them. They are responsive and very helpful and work hard to get your property rented. Just recently, Melanie Price did a great job getting my property rented under a tough situation. She and Nestor did a great job with the whole process. I recommend them if you need a good property manager.
Thank you so much for your continued trust over the past three years, it truly means a lot to our team. We’re glad to hear you’ve had a positive experience and that Melanie and Nestor were able to support you through a challenging situation while getting your property successfully rented. Your recommendation is greatly appreciated, and we look forward to continuing to care for your investment. Thanks again for being part of the 1836 family!
3 months ago Experiencia fantástica: Mayra is amazing at what she does, she is very responsive, communicative and brought a great energy to our emails/phone calls. Thank you Mayra!
Thank you so much for your kind feedback! We’re delighted to hear that you had such a positive experience working with Mayra. Her responsiveness, communication, and upbeat approach truly reflect the level of service we strive to provide. We appreciate you taking the time to share this and look forward to assisting you again in the future!
3 months ago Experiencia fantástica: Mayra was so great to work with! She is a great communicator, and we always knew where we were at in the process of renting our home. I would definitely recommend 1836 Property Management!
Thank you so much for your kind words! We’re thrilled to hear you had a great experience working with Mayra. Her communication and dedication truly make a difference, and we’re glad you felt informed and supported throughout the leasing process. We appreciate your recommendation and look forward to serving you again in the future!
3 months ago Experiencia fantástica: I had a fantastic experience working with 1836 Property Management, and especially Cristina Rodriguez. From application to executed lease, everything was handled efficiently, professionally, and with great communication. Cristina was responsive, organized, and proactive throughout the process. She made sure my client felt informed and supported every step of the way, and as a Realtor, that level of follow-through matters. The transaction was smooth, timelines were clear, and expectations were set properly from day one. It’s always refreshing to work with a property management team that understands how important communication and execution are to the client experience. Highly recommend Cristina and the 1836 team — looking forward to working together again.
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that the process was smooth and well-communicated from start to finish. Cristina truly takes pride in staying organized, proactive, and supportive throughout each transaction, and your feedback means a great deal to both her and our team.
We genuinely appreciate the opportunity to work alongside you and look forward to many more successful collaborations in the future. Thank you again for your recommendation!
3 months ago Experiencia fantástica: Mayra was absolutely wonderful to work with throughout this leasing process. She was responsive, professional, and truly went above and beyond to ensure everything moved smoothly. My client was on a tight timeline, and Mayra helped us expedite the process in a way that made a huge difference. She treated my client with kindness, respect, and clear communication every step of the way. It’s always refreshing to work with a property management team that values collaboration and professionalism. We were thrilled with the service provided by Mayra and the entire team at 1836 Property Management, and I look forward to working together again in the future. Highly recommend!
Thank you so much for taking the time to share this thoughtful review!
We’re delighted to hear that Mayra provided such a smooth and supportive leasing experience, especially with a tight timeline. Her professionalism, responsiveness, and genuine care truly reflect the level of service we strive to provide.
We also appreciate your kind words about collaboration and communication, it means a lot to our entire team. Thank you for trusting 1836 Property Management, and we look forward to working together again in the future!
3 months ago Experiencia fantástica: Mayra was great! Quick replies and answered every question I had in great detail. Definitely recommend her! So far a good experience with 1836 property management group.
Thank you so much for your kind words!
We’re thrilled to hear that Mayra provided quick, detailed responses and made your experience a positive one. We truly appreciate your recommendation and are happy to know you’ve had a great experience so far with 1836 Property Management Group. Please don’t hesitate to reach out if there’s anything else we can help with!
3 months ago Experiencia fantástica: Ana has been an excellent source of information and help during our search for the perfect home. She got us through the process very quickly. She is very professional, kind and efficient. We will definitely refer others to her or use her ourselves again in the future.
Thank you so much for your kind words! We’re thrilled to hear that Ana was such a great support throughout your home search. Her professionalism, efficiency, and genuine care truly make a difference, and we’re so glad she helped make the process smooth and quick for you. We sincerely appreciate your recommendation and look forward to assisting you again in the future!
3 months ago Experiencia negativa: I strongly discourage anyone to rent a property managed by 1836 PM. The final straw was getting a $50 fee for a HOA lease violation (leaving trash can in view). Lease violations are not given out until a courtesy reminder is given, and 1836 withheld the courtesy reminder from us, then sent it together with the violation notice. This shouldn’t even be legal - we had no chance to correct the behavior. I don’t know if they didn’t forward us the reminder because they’re incompetent or just so they could make $50 off us, but when I called to explain to 1836 they just said it’s not their fault that they didn’t get the reminder from the landlord. We have been nickel and dimed for everything and I’ll never live at one of their managed properties again.
We understand that receiving a lease violation notice is frustrating and want to clarify what occurred.
In this situation, the HOA issued a violation regarding the trash can being left in view. The initial notice may have been received by the owner but it was not shared with us to then share with you, so the HOA later sent a follow-up notice. Once the violation was received, it was forwarded to you. Neither notice included a fine from the HOA itself.
Per the lease agreement, a $50 lease violation fee applies when a formal violation notice is received from the HOA, regardless of whether the HOA assesses a monetary fine. Because this fee is clearly outlined in the lease and applies consistently to all residents, we upheld the charge.
We do not benefit from residents receiving HOA violations and always encourage compliance to avoid these situations altogether. We appreciate the opportunity to clarify how the process works.
3 months ago Experiencia fantástica: Mayra has been incredibly helpful throughout the leasing process—always responsive, kind, and willing to help source documents and answer all of our questions. Thank you so much!
Thank you so much for your kind words! We’re thrilled to hear that Mayra made your leasing experience smooth and stress-free. Her responsiveness, kindness, and attention to detail truly make a difference, and we’re so glad she could support you every step of the way. We appreciate you taking the time to share your experience and are always here if you need anything moving forward!
3 months ago Experiencia fantástica: We’ve really enjoyed working with 1836! We recently switched to using 1836 property management services. They are very communicative! They quickly update us on maintenance requests and quotes, which ensures us that our home is being cared for. They follow through on everything they say they’ll do. Tina is always communicating with us and keeping us up to date on things - and everyone at 1836 we’ve interacted with offers 5 star customer service. We are SO happy we switched to 1836 to manage our property!
Thank you so much for your kind words and for trusting 1836 with your property! We’re thrilled to hear that the communication, follow-through, and maintenance updates have given you peace of mind, that’s exactly what we strive for. Tina will be especially happy to hear your shout-out, and we’ll be sure to share this with the entire team. We truly appreciate you choosing 1836 and look forward to continuing to take great care of your home!
3 months ago Experiencia negativa: I had a terrible experience with 1836 Management. I signed a 15-month lease and from the very beginning the unit was in unacceptable condition. The apartment was filthy when I moved in — mold in the shower, a yellow and crusted toilet base, and appliances that were either broken or barely functional. It took over two months before most issues were addressed. I had to deep clean the entire place myself and even remove the mold on my own. Maintenance was ineffective — they repeatedly sent the same two workers for my washer, who did nothing to fix it. Only after I provided video proof did they finally replace it, months later. Upon moving out, I was unfairly charged for damages that did not exist, including “holes in the walls” and repainting that wasn’t needed. Overall, 1836 Management was unprofessional and careless in both property upkeep and tenant treatment. I would not recommend renting from them. Edited response: Yes I did accept the terms of the apartment. But when I moved in, NONE of the appliances worked and I had to use a laundromat for a month because that’s how long it took you guys to fix anything. I never got my expenses back for that. That fact that your team didn’t even make sure that everything worked was a pretty bad experience and how long it took to get everything in order. I don’t expect perfection, but the basics should be necessary. There was mold in my shower and the bottom of the toilet seat was caked in yellow stains. I would expect a company of your standards to make sure the place is good to go for any new tenant. And when I first reached out to you guys, I got a very rude response and had to remind him that I was completely new tenant and to not be aggressive.
We’re very sorry to hear that your experience with us did not meet your expectations. You are correct that the property was not delivered in a condition up to our standards, and we sincerely regret the frustration that caused. Unfortunately, in this case, the property owner did not approve several of the cosmetic items you noted at move-in. While we always advocate for improvements, final decisions rest with the property owner.
That said, we encourage all applicants to carefully review a property before signing a lease and address any concerns during the application process. By signing, the property was ultimately accepted in its condition at the time of move-in.
Regarding your security deposit, you are welcome to formally dispute the charges by following the instructions that were provided with your disposition statement. We want every resident to feel heard and to have their concerns reviewed thoroughly.
We appreciate your feedback and wish you the best moving forward.
3 months ago Experiencia fantástica: Ana Cardona was my 1836 agent and she was exceptional! She was sure to answer all my questions quickly and efficiently. Any extra information I needed she was quick to hunt it down and send step by step directions. I couldn’t have asked for a more helpful agent. Thank you so much for your help in this process Ana!
Thank you so much for sharing your experience! We’re delighted to hear that Ana provided such exceptional support throughout your leasing process. Her dedication to answering questions quickly and guiding you step by step truly reflects the level of care we strive to provide. We’ll be sure to pass along your kind words to Ana. We’re always here if you need anything along the way!
3 months ago Experiencia fantástica: Cristina was very friendly and responsive in getting us set up with our new lease!
Thank you so much for your kind words! We’re thrilled to hear that Cristina was friendly and responsive while helping you get set up with your new lease. She truly cares about making the process smooth and welcoming for everyone. We appreciate you taking the time to share your experience, and we’re always here if you need anything along the way!
3 months ago Experiencia fantástica: 1836 Property Management has been great to work with! Arthur R. has been professional, prompt, and super easy to work with through the entire leasing process with my client! Would love to work with this management company with future clients!
Thank you so much for the kind words! We’re thrilled to hear you had a great experience working with Arthur R. He truly takes pride in being professional, responsive, and easy to work with, so your feedback means a lot to us. We’d absolutely love the opportunity to work with you and your future clients again.
3 months ago Experiencia fantástica: 1836 Property Management helped us find a home to rent for the year and they were great to work with. I liked that they didn't just disappear once we moved in. They stayed helpful throughout the whole process and handled the communication between us and the landlord perfectly. It felt like they genuinely wanted both the tenant and the landlord to have a good experience. They handled the closing of our lease very well too. It is a solid company that stays professional the entire time you are in the home.
Thank you for your kind words! We're so glad to hear that Alex provided you with excellent customer service and was quick to respond to all your questions. It's always a pleasure to work with clients like you, and we appreciate your feedback. If you ever need anything in the future, don't hesitate to reach out!
3 months ago Experiencia fantástica: Kenya has been such a great help! We are really invested in securing the property that we are looking to rent and she has helped us so much with all of our questions about the property!
Thank you so much for your kind words! We’re thrilled to hear that Kenya was such a great help and took the time to answer all of your questions. She truly cares about making the leasing process smooth and stress-free. We appreciate your trust and wish you the best of luck securing the property you’re hoping for!
4 months ago Experiencia fantástica: Ana was super helpful and concise with the information needed to move into my rental. I couldn't have asked for a better assistant during this process.
Thank you so much for your kind words! We’re thrilled to hear Ana was helpful and made the move-in process smooth and clear. We truly appreciate you choosing us, and we’re here if you need anything moving forward!
4 months ago Experiencia negativa: I would strongly caution anyone considering renting through this property management company. We vacated a property in November and followed proper move-out procedures, including pasting around $9,000 (or entire savings) to leave by the lease’s terms. Despite this, the company kept our entire security deposit and then attempted to charge an additional ~$570 for items that were either pre-existing, documented in the move-in report, or not tenant responsibilities. Several charges were particularly troubling: • We were billed for fixtures and installations that were present before move-in, clearly documented in their own move-in photos. • We were charged for the removal of items we did not install and intentionally left in place to avoid accusations of property theft. • We were billed for installing items that were never provided at move-in, yet somehow became our financial responsibility at move-out. • The move-out report contained an incorrect property address, calling into question the accuracy and care taken in the inspection process. This experience felt less like a routine move-out and more like an attempt to nickel-and-dime former tenants after the fact, hoping they won’t push back. When documentation was provided, accountability was lacking and they doubled down, even when they knew the only reason we left is because of a wrongful termination issue. And when they tried to charge for the place not being cleaned and I told them that we paid $600 to THEIR CLEANER THAT THEY REQUIRED WE USE, they said it’s not their problem and pay up. Security deposits are meant to protect against legitimate damage — not to be used as a revenue stream after tenants leave. I strongly recommend that any prospective renters: • Document everything in writing • Take extensive photos and videos at move-in and move-out • Carefully review all charges and dispute anything that is not legitimate Unfortunately, this process added unnecessary stress at the end of a tenancy and left us feeling taken advantage of. Transparency and fairness were sorely lacking.
We take move-out disputes seriously and want to clarify the record.
Your security deposit disposition was completed in accordance with the Texas Property Code and based on documented findings from the move-out inspection, invoices, and the lease agreement you signed. Charges were assessed only for items deemed beyond normal wear and tear, unreturned or altered fixtures, required cleaning that did not meet lease standards, and other lease-defined responsibilities. All charges were itemized and supported with documentation that was provided to you within the required statutory timeframe.
Regarding cleaning, while tenants are required to use an approved vendor, the service performed must still meet the lease’s cleanliness standards. If areas require re-cleaning or additional work after the vendor’s service, the tenant remains responsible for those costs per the lease terms.
Any discrepancies or disputes related to move-out charges are handled through our formal dispute process, which was provided to you. We encourage former residents to use that process so concerns can be reviewed against inspection reports, photos, and invoices rather than debated publicly without full context.
We understand that move-outs can be stressful, but we stand by the accuracy and compliance of our process and documentation in this case.
4 months ago Experiencia fantástica: 1836 has been a wonderful property management company to rent with. They’re extremely responsive, communicative, and quick to resolve anything that comes up. I genuinely don’t have a single complaint from my time renting with them. Special shoutout to Forest and the Purple Team, they made the whole experience smooth and stress-free. I’ve moved out now, but I highly recommend renting with 1836!
Thank you so much for the kind words! We really appreciate you taking the time to share your experience.
We’re glad to hear everything felt smooth, stress-free, and that our team was responsive and quick to help whenever anything came up. Huge shoutout to Forest and the Purple Team!
Wishing you all the best in your new place, and thank you again for recommending 1836!
4 months ago Experiencia negativa: I see all these great reviews and it's like I'm not seeing the same company. I got double charges for monthly management fees and comps that were high by nearly 20% when it came down to actually leasing. The fees list for tenants looked like a major bank. They failed to lease my home and cost me thousands in maintenance, repairs and unwarranted management fees for which they earned none of. Plus an extra month's fees for leaving. I would rate the people I dealt with as bottom feeders, especially the front facing customer service rep Melanie. Came across as a pure ripoff.
We’re disappointed to read this review and want to clarify several points for accuracy.
The duplicate monthly management fee referenced was identified and fully credited back to this client's account. While we regret the billing error, it was corrected promptly once discovered internally.
Rental market comps are estimates, not guarantees. Pricing recommendations are advisory and based on current market data, but final leasing results depend on market conditions, pricing approvals, and the condition of the home at the time it is offered.
The maintenance and repair costs incurred were a result of the property being placed under management in its existing condition. All work performed was necessary to address deferred maintenance and habitability requirements and was completed with owner approval.
Regarding termination, our agreement requires 30 days’ written notice, which resulted in the final month’s management fee. Notably, we waived the contractual cancellation fee as a courtesy, despite it being clearly outlined in the management agreement.
All management fees and tenant-related charges are fully disclosed in advance and agreed to prior to onboarding. No fees were added retroactively.
We strongly disagree with the personal characterization of our team member. Melanie and our staff conduct themselves professionally and in accordance with company policy, and personal attacks do not reflect the facts of the situation.
While we understand frustrations when expectations are not met, we stand by the work performed, the credits issued, and the concessions made. We wish this client the best with their property moving forward.
4 months ago Experiencia fantástica: The service is great and Kenya Silva is great guiding people on next steps on the propertirs, her service is great! Also Alex Perez service was great! Totally recommended company.
Thank you so much for your kind feedback! We’re happy to hear that Kenya Silva did a great job guiding you through the next steps and that her support made the process smooth. We’re also glad to know Alex Perez provided great service as well.
We truly appreciate the recommendation and your trust in 1836 Property Management!
4 months ago Experiencia fantástica: We recently leased a home with 1836 PM, and communication and timely follow-through are very important to us. Nestor exceeded our expectations in both areas and made the entire leasing experience seamless and stress-free. His professionalism and responsiveness truly made our experience 10x better. We’re very grateful for his help!
Thank you so much for sharing your experience! We’re thrilled to hear that Nestor exceeded your expectations and made the leasing process seamless and stress-free. Clear communication and timely follow-through are priorities for us, and it’s wonderful to know Nestor delivered on both.
We truly appreciate your kind words and are grateful you chose 1836 Property Management. Welcome to your new home!
4 months ago Experiencia fantástica: Ana was fabulous and kept us up to date during the entire application process. Could not recommend enough!
Thank you so much for the great feedback! We’re thrilled to hear that Ana provided such excellent support and kept everyone informed throughout the application process. Clear and timely communication is very important to us, and we’re glad Ana delivered.
We truly appreciate the recommendation and your trust in our team!
4 months ago Experiencia fantástica: Cristina was fabulous at getting my clients through the application process and super communicative throughout, keeping us all in the loop.
Thank you so much for your kind words! We’re thrilled to hear that Cristina provided such a smooth and communicative experience during the application process. Keeping everyone informed and supported is a top priority for us, and we’re glad it made a difference for you and your clients.
4 months ago Experiencia fantástica: Had a great experience working with Alex Perez. Thanks for providing during application process.
Thank you for sharing your experience! We’re so glad to hear you had a great experience working with Alex Perez. Providing support and clear communication during the application process is very important to us, and we’re happy Alex was able to assist you.
4 months ago Experiencia fantástica: I had the privilege of working with Alex Perez on a recent rental transaction in the Austin area. She was responsive and helpful! I'm a Realtor who was working with tenants to secure their next home. Alex provided them with prompt information during a holiday week! Thank you so much. I would 100% recommend 1836 Property Management. Wonderful experience.
Thank you so much for taking the time to share this wonderful feedback!
We’re thrilled to hear about your experience working with Alex Perez. Her responsiveness and dedication, especially during a holiday week, are a true reflection of the level of service we strive to provide to both agents and clients.
We truly appreciate your recommendation and the opportunity to work alongside you in helping tenants find their next home in the Austin area. Please don’t hesitate to reach out if we can ever support you again in the future.
4 months ago Experiencia fantástica: Nothing but good things to say about 1836 Property Management! They have been helpful and responsive since the day we moved in. The resident portal is easy to use for payments and requests and Matthew and the green team have been amazing to work with. We just resigned for another year because of how great the experience has been!
Thank you so much for your kind words and continued trust in 1836 Property Management! We’re thrilled to hear that your experience has been such a positive one from day one.
It’s great to know the resident portal has been easy and convenient for you, and we’ll be sure to pass along your compliments to Matthew and the Green Team, they’ll be so happy to hear this feedback.
We truly appreciate you choosing to renew with us for another year and look forward to continuing to provide you with great service. Thanks again for being a valued resident!
4 months ago Experiencia fantástica: I have always had a great experience with everyone I’ve encountered at 1836 Property Management during and after I was a tenant under their authority. Ana was extremely helpful and responsive to a request for a new impending lease, and verification request, even though I am no longer a tenant of theirs. If they were managing my new dream home, I’d definitely use their services again.
Thank you so much for taking the time to share this wonderful feedback! We truly appreciate your kind words and are thrilled to hear that your experience with 1836 Property Management has been consistently positive, both during and after your tenancy.
4 months ago Experiencia negativa: 1836 Property Management: Predatory, performative, and profoundly unhelpful. Our experience with 1836 Property Management was defined by consistent overreach, minimal service, and an obsessive focus on charging fees for tasks they either didn’t complete or should never have required in the first place. They charged a monthly premium resident fee, yet their definition of “premium” consisted of collecting rent and issuing threats. Biannual “inspections” were invasive and performative—justified as preventative maintenance but executed with no follow-up. Our HVAC system failed shortly after one such inspection. No apology. No accountability. Communication from 1836 was constant, condescending, and always came with an implied fee. Their monthly newsletter read like a legal warning disguised as seasonal tips: failure to wrap pipes in cold weather? That’ll be a fine. Don’t respond to a maintenance request fast enough? Fine. Paying rent? There's a fee to pay online. There's a fee to pay in person. A fully-optimized scam, regardless of method. When our dishwasher broke, they sent a YouTube video instead of a technician. After we fixed it ourselves, they began calling repeatedly to confirm the issue was “resolved,” as if retroactive concern excused their failure to act. They charged $100 just to re-sign a lease. No added services, just another line item to pad their bottom line. They also insist you navigate their baffling internal color-coding system—contact the Red Team for this, the Blue Team for that. It’s an attempt to look organized. It only highlights how impersonal and disconnected they are. Worst of all, the owner replaced the entire roof while I was working from home—without any prior notice. Not an email. Not a call. Just unannounced demolition directly overhead. 1836 operates with the polish of a corporate machine and the empathy of a tollbooth. Every policy is designed to extract money, shift blame, and avoid responsibility. There is no relationship—only enforcement. Choose any other company. Or none at all. Just not this.
We’re sorry to hear you were dissatisfied with your experience and want to provide important clarification for those reading.
The Resident Benefits Package is fully disclosed prior to lease signing and is outlined in detail on our website. It includes services such as HVAC filter delivery, a tenant portal through Buildium for payments and maintenance requests, and access to vetted vendors—not simply “rent collection.” Participation is not hidden or added retroactively.
Inspections are conducted to identify maintenance concerns early and are documented. HVAC failures can occur even after inspections, and when issues are reported, they are addressed according to vendor availability and owner approval.
Regarding maintenance, troubleshooting guidance (including videos) is often provided as a first step for minor issues to reduce delays. If an issue cannot be resolved that way, a service request is escalated. Follow-up calls are standard to confirm resolution.
Payment processing fees are not set or collected by 1836, but by third-party payment processors used within Buildium. These fees are disclosed before submission so residents can choose their preferred method. Note: There is no fee for ACH payments.
Lease renewal fees are standard administrative charges that cover documentation, compliance, and system processing and are disclosed in advance.
Our team color system is an internal organizational structure designed to ensure accountability and faster response times—not to confuse residents. Each property has a clearly assigned team.
Regarding the roof replacement, we agree advance notice is important. In this case, the work was initiated directly by the property owner without our prior knowledge or coordination. While we manage the property, we do not control or authorize owner-initiated construction when it occurs outside our notice.
We understand that property management is not one-size-fits-all. Our policies are designed to balance tenant experience with owner obligations and legal requirements. We appreciate the opportunity to clarify the facts and wish you the best moving forward.
4 months ago Experiencia negativa: To get more information on management services you have to speak with an "investment advisor". This "investment advisor" is actually a fraud and not a real advisor; he doesn't even know what FINRA is! -1 star for lack of transparency. Later find out they charge a technology every year, $149 just to run the website which should already be included in the additional monthly management fee, -1 star. Additional fee to get "eviction protection, $30 a month, -1 star. With how bad the rental market is already, owners are already struggling to make ends meet and this company is just taking advantage of owners with all the unnecessary and excessive fees that you would actually be LOSING money instead of making profit because 1836 is taking all your profit! -1 star for the selfishness. Bullet dodged.
We appreciate you taking the time to share your perspective. For clarity, our Investment Advisors are not FINRA-licensed financial advisors—they are real estate investment professionals who help owners understand property performance, pricing, and management strategy. All fees, including optional services, are fully disclosed upfront so owners can choose what best fits their goals.
It sounds like our model wasn’t the right fit for you—and that’s okay. Finding the right partnership matters on both sides, and in this case, it appears we mutually dodged a bullet. We wish you the best moving forward.
4 months ago Experiencia fantástica: I had the pleasure of working with 1836 Property Management. One of my clients leased out one of their properties and the process was smooth from start to finish. Very easy to communicate with.
Thank you so much for your kind words! We truly appreciate you trusting 1836 Property Management with your client’s property. We’re glad to hear the leasing process was smooth and that communication was easy throughout. We look forward to working with you again in the future.
5 months ago Experiencia fantástica: I would like to thank my property manager Mayra for always being the best. Always willing to help in any situation.
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Mayra. She truly goes above and beyond for our residents, and we’re lucky to have her on our team. We appreciate you taking the time to share this feedback!
5 months ago Experiencia fantástica: As an agent, I can say that working with 1836 PM was a breeze! Their process is seamless and they are very attentive. Alex was very helpful to myself and my clients in this process. Thank you so much!
Thank you so much for the kind words! We’re glad to hear the process felt seamless and that our team was attentive throughout. Alex will be happy to know his support made a positive impact for you and your clients. We truly appreciate you choosing 1836 Property Management and look forward to working with you again in the future.
5 months ago Experiencia fantástica: Outstanding Property Management - Highly Recommend! I can't say enough good things about Tina and the Blue Team at 1836 Property Management. They've managed my Austin property for years, and their service has been consistently exceptional. What sets them apart is their responsiveness and genuine commitment to customer service. As an owner, I've navigated some difficult and challenging circumstances with my property, and Tina and her team have been incredibly supportive every step of the way. Their professionalism, dedication, and personal touch make all the difference. It's reassuring to know my property is in such capable and caring hands, even from a distance. Thank you for everything, Tina and Blue Team! I look forward to partnering with 1836 for many years to come.
Thank you so much for this incredibly kind and thoughtful review! We truly appreciate your trust in 1836 Property Management over the years. Tina and the Blue Team are deeply committed to providing responsive, professional, and personalized service, and it means a great deal to know that their support has made a positive difference, especially during challenging situations.
We’re grateful for the opportunity to care for your Austin property and are honored to be your partner from near or far. Thank you again for your continued confidence in our team. We look forward to many more years of working together!
5 months ago Experiencia fantástica: I attended a Real Estate Investing course by Forest today as a realtor and it was very insightful! He made the information easy to understand and it was helpful not only for me as an agent but also as an investor.
Thank you so much for the great review! We’re thrilled to hear that you found the Real Estate Investing course insightful. Forest does an excellent job of breaking down complex topics in a clear and practical way, and we’re glad the class was valuable to you both as a realtor and as an investor. We truly appreciate you taking the time to share your experience!
5 months ago Experiencia fantástica: Cristina has been incredibly helpful throughout the entire process getting us on the lease. She was fast, attentive, and always ready to assist with anything we needed. Her caring attitude truly made everything easier and more comfortable for us. We are so thankful and very lucky to have her on our site.
Thank you so much for sharing your experience! We’re delighted to hear that Cristina was able to support you every step of the way. Her speed, attentiveness, and genuine care are exactly what we strive to deliver to all our residents, and your recognition means a lot.
Thank you for your trust!
5 months ago Experiencia fantástica: This team is very professional. Kenya is the best of the best and Ana is super responsive, professional and very due diligent! Go purple and pink team!
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team. Kenya, Ana, and the entire Purple and Pink Teams truly appreciate your kind words. We take great pride in providing responsive, diligent, and professional service, and it means a lot to know it shows.
5 months ago Experiencia fantástica: Nestor Garcia at 1836 was crucial in helping close my lease transaction and handled all aspects in a timely, polite and professional manner.
Thank you so much for your review! We're thrilled to hear that Nestor was able to support you throughout the leasing process. He takes great pride in providing timely, professional service, and we’re glad it made a positive difference for you.
We appreciate you choosing 1836 Realty & Property Management and look forward to assisting you again in the future!
5 months ago Experiencia negativa: Look at their true reviews on Yelp under “Austin Property Management Company”. Notice how there are only a few Google reviews here by actual tenants or property owners? The reason is that this company is absolutely terrible. Their only goal is to make as much money as possible out of you with bad tenant vetting, ridiculous fees, and ridiculous rates for anything. Absolutely the worst experience! This property management company should not even be your last choice. They found in their own words a “wonderful” tenant. This tenant did not pay rent on time starting with month 2. Had to have 1836 check on the property multiple times and 1836 reported that based on their inspection of the property during this tenant’s tenancy, the property was in a great condition. The tenant they allegedly vetted abandoned the property after 6 months (not finished the lease) and the property needed over $7,000 in repairs based 1836 own estimates (after they reported the property was in great condition) not to mention unpaid rent. Not to mention constant errors in charging the property account for work not done. Their own system showed that Christina Padilla approved invoices for work that was not actually done. You would expect that the property manager is actually managing your property, including validates the work was done before paying the vendors. Evidently that it not what 1836 does, they just spend your money without confirming the work was done. 1836 constantly demonstrated they lacked documentation evidencing the work they supposedly performed at the property (most of the time throughout the almost two years with 1836, 1836 could not provide not have pictures evidencing the work was complete), lack of itemized invoices from 1836 supporting the charges. For example, they paid vendor close to $2,000, told me they confirmed the work was done, and then it turned out the work was not actually done and in spite of them alleging they stand by the vendors’ work, they took no responsibility). They only engage the vendor called Consider It Done and claim the vendor does not provide pictures and does not itemize. Our new property management performed inspection of the property when the new property management took over and based on the pictures and feedback from the new property management, it was very clear that after paying 1836 and the vendors engaged and supervised by 1836 thousands of dollars, 1836 does not perform quality review of work performed. Based on feedback from our new property management, the work completed by Consider IT Done and supervised and allegedly vetted by 1836 was of very poor quality. On top of that, there were items at the house that were broken by either 1836 or the vendors they engaged. And on top of that they do not respond to emails timely (all sorts of excuses, like emails going to spam) and it is really hard to get a hold of the property managers.
We take your feedback and that from other clients seriously. As such we've developed a system to evaluate negative feedback so that we can better summarize and own anything we could have done differently.
We call it a Failure Factor Score.
0: Something that doesn't apply to us or didn't happen.
5: Something that happened and wasn't great or could have been handled better.
10: 1836 caused failure that costs our clients money or time.
Complaint:
1. Tenant did not pay rent on time starting w/ month 2 & abandoned the property after 6 months.
2. Property checks showed the property was in great condition, however, after the tenant left the property needed $7,000 in repairs.
3. Errors in charging the property account for work not done, lack of documentation, lack of itemized invoices.
4. 1836 PM doesn’t respond to emails timely and it’s difficult to get a hold of the property managers.
Factual Findings:
1. After reviewing the application, 1836 PM found they met the requirements for approval. Their background results determined a higher deposit would be needed for risk mitigation.
2. A property condition report was completed 3 months before the resident abandoned the property. This detailed PDF report was shared with the investors and shows the property is in good condition with no noticeable damages. The only note on the report is low salt in the water softener. The majority of the charges at move out were as a result of personal property removal and disposal.
3.After the investor expressed their wish to end management the vendor notified 1836 PM of additional work that was needed but already invoiced. 1836 PM attempted to coordinate the vendor to complete the additional work, however, the investor did not allow them to do so. A QA check would have naturally been performed by 1836 PM after all repairs were completed, however, the investor ended management before work was completed and therefore 1836 PM did not schedule one. This particular vendor doesn’t itemize their invoices except by total parts and labor.
4. 1836 PM has an internal policy to reply to all inquiries within 1 business day. There were a few instances when this policy was not met by this property manager who mentions the emails from the owner were going to spam. After this was realized it was no longer an issue from what Leadership can tell on their end.
Summary:
There will always be risk present when owning an investment property. This includes who is approved to move in and maintain it. 1836 PM has stricter criteria than most, however, it can’t be too strict resulting in longer vacancies therefore affecting the investor’s bottom line. To mitigate this risk, 1836 PM has different tiers the applicants fall under that may result in a higher security deposit. This proven process has historically resulted in a less than 1% eviction rate for our company.
Periodic property reports are performed at 4 month and 8 months after the lease starts and then every 6 months after that. Unfortunately, we can only document what visible while the property is occupied and therefore damages may be hidden by the resident’s belongings. At the time of the reports, the property did seem to be in good condition. However, after the resident left in a hurry there were a lot of personal belongings left that had to be removed. The carpet also had to be replaced due to pet stains found by the flooring vendor.
The timing of getting the property ready and the investor cancelling management was unfortunate. 1836 PM was not able to perform a QA check to ensure all the work invoiced by the vendor was in fact completed. We have long standing relationships with our vendors who occasionally make mistakes but are always willing to make it right. Unfortunately in this scenario, they were not given the opportunity.
Failure score: 5
Why:
1836 PM takes responsibility for the lack of timely follow-ups by their management team due to their system marking the investors emails as spam.
5 months ago Experiencia fantástica: 1836 was very professional and easy to work with. My clients were able to get approved quickly. As a Realtor, I found the process very streamlined and simple!
Thank you for your kind words! We're glad to hear the process felt smooth and streamlined for you and that your clients were approved quickly. We work hard to make every experience as efficient and professional as possible, and we truly appreciate you taking the time to share your feedback.
5 months ago Experiencia fantástica: My client applied to a property listed by 1836 and Cristina Rodriguez helped us navigate the application process with ease! She was incredibly responsive, and seemed more than happy to assist. She was able to address any questions and concerns we had in a timely manner, and overall made this a great experience! I absolutely look forward to getting to work with Cristina and 1836 again.
Thank you so much for sharing your experience! We’re thrilled to hear that Cristina was able to guide you and your client through the application process smoothly. Providing responsive, friendly, and knowledgeable support is something we deeply value at 1836, and it’s wonderful to know Cristina delivered just that.
5 months ago Experiencia fantástica: As a Realtor, the process was fairy smooth, Madison and Christina were very responsive. It was great doing business with them.
Thank you so much for sharing your experience! We’re glad to hear that the process went smoothly and that Madison and Christina were able to support you along the way. It was truly a pleasure working with you, and we appreciate you choosing to partner with us.
If you ever need anything in the future, we’re always here to help!
6 months ago Experiencia fantástica: Ana, Forest, and the 1836 team have provided a great experience. They are flexible and attentive.
Thank you so much for your kind words! We’re glad to hear that Ana, Forest, and the rest of our team were able to provide a flexible and attentive experience. We truly appreciate you taking the time to share your feedback!
6 months ago Experiencia fantástica: Alex Perez was so responsive and helpful during the entire leasing process. Can't thank her enough for her professionalism and knowledge!
We’re thrilled to hear that Alex was so responsive and helpful throughout your leasing process. We’ll be sure to share your kind words with her she’ll be delighted to know her professionalism and knowledge made a difference.
If you ever need anything in the future, please don’t hesitate to reach out. We’re grateful for the opportunity to work with you!
6 months ago Experiencia fantástica: I've been renting from 1836 Properties for some time, and I want to take a moment to express my appreciation for Janil, the Senior Maintenance Coordinator. His prompt and professional assistance in addressing a few repairs for my family made a significant difference. I’m grateful to him and his team for their support.
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Janil and our maintenance team were able to take great care of you and your family. Delivering prompt, reliable support is always our priority, and feedback like yours truly means a lot to us. We appreciate you being part of the 1836 family and look forward to continuing to serve you!
6 months ago Experiencia fantástica: Property 1836 did an excellent job finalizing our contracts, problem solving at the 13th hour for an early move-in date. This would not have been possible without the hard work of Nestor Garcia. He is the person who has been helping us, been very timely and responsive, and always comes prepared with answers.
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your move-in process went smoothly and that Nestor was able to step in and make everything happen on time. We’ll be sure to pass along your kind words to him and the rest of our team. Welcome home, and thank you for choosing 1836 Property Management!
6 months ago Experiencia fantástica: Working with Nicole was a true pleasure! She was quick to respond and helped make the process a smooth transaction for my clients. I would love to work with 1836 Property Management again!
Thank you so much for your kind words! We’re thrilled to hear that your experience with our team was smooth and positive. Providing excellent communication and seamless service is always our top priority. We truly appreciate your partnership and look forward to working together again in the future!
6 months ago Experiencia fantástica: Helped one of my clients rent a property managed by 1836. Had a good experience with Cristina and her team. They have a good process in place and were a pleasure to work with.
Thank you so much for sharing your experience! We're thrilled to hear that the process went smoothly and that Cristina and our team were able to provide great service. We truly appreciate your trust and partnership, and we look forward to working together again in the future!
6 months ago Experiencia fantástica: I want to thank Tina Garcia for going the extra mile in getting our rental house rented. In these times, it's a renter's market, yet Tina and her team got it rented. Thank you for the hard work. Best regards, Michael Albert
Thank you for taking the time to share your experience! We’re thrilled to hear that Tina and our team were able to get your property rented, even in a competitive market. Your appreciation means a lot, and we’re grateful for the opportunity to manage your home.
6 months ago Experiencia fantástica: We had such a great experience working with Mayra Silva, who helped us lease our new home. From start to finish Mayra was professional, responsive, and incredibly helpful. She answered all our questions and went above and beyond make the leasing process smooth and stress free. She promptly answered all our questions, explained the details clearly, and followed up to make sure we were on track. Her communication and desire to help really stood out. You can tell she wants to help clients feel confident and comfortable during the leasing process.
Thank you so much for sharing your experience! We’re thrilled to hear that Mayra made your leasing process smooth and stress-free. Her professionalism and dedication to our clients truly shine through in everything she does. We’ll be sure to share your kind words with her!
6 months ago Experiencia fantástica: Tina Garcia has been my champion through the entire process. I couldn't have done it without her!
That’s awesome to hear! Tina really is incredible, always going the extra mile to make sure everything goes smoothly. We’re so happy she could be there for you every step of the way!
6 months ago Experiencia fantástica: Cristina is wonderful! So responsive and so helpful. You're lucky to have her!
Thank you so much for your kind words! We completely agree, Cristina is a true asset to our team. We’re glad to hear she’s been so responsive and helpful throughout your experience. We’ll be sure to share your feedback with her!
6 months ago Experiencia fantástica: Working with Alex and Christina was a breeze — I really appreciate how simple you made the process for me and my clients!
Thank you so much for sharing your experience! We’re thrilled to hear that working with Alex and Cristina was smooth and straightforward. Our team strives to make every step simple and stress-free for both clients and partners. We truly appreciate your trust and kind words!
7 months ago Experiencia fantástica: I absolutely had a wonderful experience working with 1836. Tania Arceo facilitated the entire transaction smoothly. She was quick with all of our questions via email. I am happy that clients found a home with 1836 property management!
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience working with our team, and we’ll be sure to share your feedback with Tania. It’s always a pleasure helping clients find the right home, we truly appreciate your trust in 1836 Property Management!
7 months ago Experiencia negativa: 1836 Property Management (aka Austin Property Management Company) —Unprofessional, Non-Transparent, and Full of Hidden Fees 1. Endless Hidden and Unjustified Fees — it honestly felt like dealing with a scam. Both renters and property owners should stay far away from 1836 Property Management. They charge a $35 monthly “Resident Benefit Package” fee without any clear benefit to tenants, plus an extra $125 “Initial Lease Preparation Service” fee on top of the first month’s rent. Later, they tried to charge me a $75 “returned payment fee,” claiming my bank had “reversed” the payment — yet my bank confirmed that no transaction was ever initiated or reversed. Clearly, their system glitched, but they insisted on billing me anyway. They also added daily $20 late fees even though I had not yet received the keys or moved in. After I challenged it, they removed the daily late fees and acted as if they were doing me a favor. They still refuse to waive the $75 charge or provide any related documentation or proof. If my bank shows no reversal, how can I trust a platform that can simply display “Oops, it is reversed — pay us $75”? 2. Zero Transparency and No Access to Property Owner When I requested that the landlord be notified of this situation, they refused to share any owner contact information. Tenants have no transparency and no way to escalate concerns beyond the management team itself. 3. Disorganized and Broken Application Process Before all this, my agent and I had already confirmed a move-in date of October 26, and I paid the $160 application fee accordingly. Then, 1836 Property suddenly claimed the property was “only held until the 22nd” and refused to honor the agreement. They only changed their stance after my agent stepped in — their response was simply, “Sorry for the misunderstanding.” 4. Frustrating and Dysfunctional Online Platform They require applicants to apply through BoomPay, a third-party system that costs $80 per person. The mobile version’s confirm button is literally blocked by the screen bar — impossible to submit. Impressive UX design. On desktop, I clicked “Continue” dozens of times with no success. After refreshing many times, BoomPay linked to my bank and randomly identified an unrelated transaction as my salary without letting me edit it. The entire process wasted three hours, and I had to send extra emails explaining the platform’s errors. I completely wasted my $160 application fee — I honestly wish I had donated it to charity instead.
We appreciate the opportunity to clarify the details surrounding this experience. The applicant was approved, signed the lease, and then experienced a returned payment under bank code R03 — which indicates an account mismatch or other issue preventing completion of the transaction. While our system automatically assessed late fees, those charges were immediately removed once the situation was identified.
A standard returned payment fee of $75 was initially applied, but as a courtesy, our management team later waived that fee in full and confirmed this directly with the tenant by phone.
The Resident Benefit Package and Initial Lease Preparation Service fees are disclosed in advance within all listings and lease agreements. These are standard, transparent charges that apply to every resident.
Regarding communication with the property owner, contact information was requested less than 24 hours before this review was posted and was already in process for release per our policy.
Finally, while third-party platforms can occasionally present usability challenges, we work with vendors like BoomPay to ensure compliance and security for all applicants. Despite the difficulties described, the application was successfully completed and approved.
We regret that this resident’s experience did not meet their expectations and encourage direct communication in the future so that any concerns can be addressed promptly and accurately.
7 months ago Experiencia fantástica: Cristina Rodriguez was amazingly helpful and the whole process was extremely simple! 1836 Property Management is the way to go if you are new to the area!
Thank you so much for your kind words! We’re thrilled to hear that Cristina made the process so easy for you. Welcome to the area, we’re happy to have you as part of the 1836 family!
7 months ago Experiencia fantástica: I attended a real estate investing lunch last week, and I’m so glad I did. As a newer agent just starting to explore investing, this class was exactly what I was looking for. Forest, our speaker, was engaging and shared practical insights we could apply right away. I’ve already started implementing some of his advice and am seeing the benefits firsthand. I’ll definitely be back for the second half of the course!
We’re so glad you joined us and found value in the session! It’s great to hear that you’re already putting Forest’s tips into action, that’s exactly what these events are all about. Can’t wait to see you at part two!
7 months ago Experiencia fantástica: I can't recall exactly how I came across Matt and his team at 1836, but I'm gld that I did. As a real estate broker over the years, we confidently refer clients to 1836 PM for full-service property management. Cristina does a great job for them too and is a great communicator. For all your full-service PM needs in the greater Austin area, reach out to these folks first.
Thank you so much for your kind words and trust in our team! We truly appreciate your continued referrals and confidence in 1836 Property Management. It’s always a pleasure to work with professionals like you who share our commitment to quality service and client care.
7 months ago Experiencia fantástica: I'm so grateful to have the support of the 1836 PURPLE TEAM as my Property Management Team. Forest Kimbell assured me that his Team would provide exceptional service when his team recently became my new management company. I'm so impressed and pleased. I owned 4 homes before becoming a renter. I have expectations of a managment company and 1836 exceeds all. I highly recommend 1836, especially Forest Kimbell, for his professionalism and genuine concern and caring for his clients. I give him 10 stars and a big thanks you. Beverly Fenton
Hi Beverly,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Forest and the entire Purple Team have exceeded your expectations. Providing professional, caring, and exceptional service is what we strive for every day, and it truly means a lot to know that it made a difference for you.
We’re grateful for your trust and your kind words, we’ll make sure to share them with Forest and the team!
7 months ago Experiencia fantástica: Madison Barnhill was quick to respond and always found an answer for my client's questions. It was a very smooth transaction and both my client and I were very happy with the service provided.
Thank you so much for sharing your experience! We’re thrilled to hear that the process went smoothly and that both you and your client were happy with the service. Madison is an excellent communicator and always goes the extra mile to make every transaction seamless. We truly appreciate your kind words and the opportunity to work with you!
7 months ago Experiencia fantástica: I found a perfect house for rent 9 days ago and I’m already moved in. Thanks to the 1836 team. All facets of this process were handled smoothly. Madison Barnhill was AWESOME. She helped with any set up issues that I encountered cheerfully and calmly which was a big help!
Thank you so much for sharing your experience! We’re thrilled to hear that everything went smoothly and that you’re already enjoying your new home. Madison and the entire 1836 team truly appreciate your kind words and are always here to help. Welcome home!
7 months ago Experiencia fantástica: Mayra demonstrated great ethics and professionalism in assisting my clients with timely and accurate updates on the status of the application process.
Thank you so much for your kind words! We’re thrilled to hear that Mayra provided your clients with timely updates and excellent service. Professionalism and communication are top priorities for us at 1836 Realty & Property Management. We truly appreciate you taking the time to share your experience!
7 months ago Experiencia fantástica: Melanie Price and the team at 1836 are really on top of things. They are very proactive, responsive, and friendly. I've worked with other PMs in the past and 1836 is in a class of their own with the value they add and the work they do to help me protect my investment and keep things running smoothly for the tenants.
Thank you so much for your thoughtful review! We’re delighted to hear that your experience with Melanie and our team has been such a positive one. Being proactive, responsive, and supportive for both owners and residents is exactly what we strive for every day. We truly appreciate your trust in 1836 to help care for your investment.
7 months ago Experiencia fantástica: I had such a wonderful experience working with this leasing team! The entire staff was incredibly helpful and made the entire process smooth and stress-free from start to finish. Any time I had a question, they went above and beyond to make sure I was taken care of. I worked specifically with Madison Barnhill, and she was absolutely amazing; so kind, patient, and an excellent communicator. I truly couldn’t have asked for a better experience. Highly recommend!
Thank you so much for taking the time to share your experience!, We’re thrilled to hear that our leasing team made your process smooth and stress-free.She’s a true gem on our team! We truly appreciate your kind words and recommendation. Wishing you the very best in your new home!
7 months ago Experiencia fantástica: Super easy & professional! Alex Perez helped us get our lease and everything done in a timely manner. Thank you!
Thank you so much for the kind words! We’re thrilled to hear the process felt easy and professional. Alex Perez will be glad to know he helped you get everything wrapped up on time. If you need anything at all during your lease, we’re here for you, welcome home!
8 months ago Experiencia fantástica: Working with 1836 was a great experience. Their team was helpful, professional, and made the entire process very easy. I would definitely recommend them to anyone looking for property management services.
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team and that the process felt easy and professional. We look forward to being here for you whenever you need us!
8 months ago Experiencia fantástica: Alex Perez was amazing and quick with her responses. She was very detailed and very accessible when needed. Thank you for being of service to me and my new home!
Thank you for sharing your experience! We’re so glad to hear Alex was able to support you with such responsiveness and detail. Congratulations on your new home—we’re thrilled to have been a part of the process!
8 months ago Experiencia fantástica: I had a fantastic experience working with Kenya Silva! She was professional, responsive, and went above and beyond to assist me. Her attention to detail and friendly approach made the process smooth and stress-free. I highly recommend Kenya for anyone looking for excellent customer service!
Thank you so much for your kind words! Kenya will be thrilled to hear your feedback—she always strives to provide professional, responsive, and attentive service. We’re so glad she could make your experience smooth and stress-free. Your recommendation means a lot!
8 months ago Experiencia negativa: NO STARS - Do not lease from this company. They will delay deposit checks or send them without tracking and then ask you to keep waiting. They expect us to pay online and on time but they cant do the same. Unfair and not user friendly. Do not work with them.
We’re sorry to hear about your frustration. Security deposit returns are processed in accordance with Texas Property Code, and checks are mailed within the required timeline.
8 months ago Experiencia fantástica: I want to give a shout out to Mayra Silva at 1836 PM. She went above and beyond to get the tenants to mow their lawn after an HOA violation. Good work! :)
Thank you for the shout-out! We’re thrilled to hear Mayra went above and beyond to resolve the HOA concern and get the lawn mowed quickly. We appreciate your trust in 1836 Property Management, please reach out anytime if we can help with anything else!
8 months ago Experiencia fantástica: It was an absolute pleasure working with Jesus Trevino over at 1836 property management. He made working between me and my client so easy. Everyones needs were taken care of and all questions were answered in a timely manner.
Thank you so much for your kind words! We’re thrilled to hear that working with Jesus made the process smooth and that all needs were met promptly. Providing excellent communication and support is always our goal, and we’re glad you and your client had such a positive experience. We look forward to working with you again in the future!
8 months ago Experiencia fantástica: 1836 - and especially Alex - was easy to work with and made the whole move-in process pretty seamless. She was attentive to our questions and responded promptly to all emails and took the time to explain things to us. All communication from her was very detailed.
Thank you so much for sharing your experience!. We’re thrilled to hear that Alex was able to make your move-in process smooth and stress-free. Clear and attentive communication is something we pride ourselves on, and it’s wonderful to know it made a difference for you. Welcome to your new home, and please don’t hesitate to reach out if there’s ever anything you need!
8 months ago Experiencia fantástica: We worked with Alex Perez when we were on a time crunch to get a new home and she helped us so much for us to be able to get into a new home in a timely manner. It relieved so much anxiety for us and we are very grateful for her help. Very prompt and informative. would recommend.
Thank you so much for sharing your experience! We’re thrilled to hear that Alex was able to support you during such a time-sensitive move. Knowing she helped ease your stress and provided the prompt, informative guidance you needed means a lot to us. We truly appreciate your recommendation and are so glad we could help you get into your new home quickly.
8 months ago Experiencia negativa: If you are a renter that is self-employed, don’t waste your time. I found a properly listed on Zillow and was excited to go view it. I tried multiple times to schedule a showing which is all self-tour. I had had so many issues with the website to book the showing & verify my ID. I called to ask for help, emailed twice asking for more help- I took all their recommendations & the system still wouldn’t work for me. I saw in a different review someone else had this issue too and looks like the response was “this is a 3rd-party issue” which tells me they really are not trying to take responsibility that people are having tech issues. I actually took this as a sign to walk away from this house completely after having so many issues just trying to book a self tour, which you have to PAY for! That is ridiculous in my opinion to have to pay to go see a house for rent. Luckily, our realtor helped us get in and we were able to see it after 5 days of trying to schedule a tour. The application process: Just walk away if you are self-employed and don’t have 8 months of rent saved up reflecting on 6 MONTHS of previous bank statements. The income verification expectations are STEAP and there was absolutely no flexibility on their end to understand our situation. We just moved to the area this year, have a new business that we transferred over to Texas, and explained our situation back and forth in several emails. Their team member, Alex, was very matter of fact in her responses back to us and honestly, just felt like it was a dead end. She didn’t even answer all my questions, it just felt like we were already rejected from the start of the process working with her. I emailed Alex asking if we could go deposit our emergency fund to show we had 8 months of rental income saved up, and her response was that they went with another application and didnt even answer my question. The communication was very brash and we just felt so disregarded. It left such a bad taste in my mouth, from one professional to another professional. I understand their policy, I just think their qualifying terms are egregious and very hard to meet. We lost $160 in our application fees over not having 8 months of income reflecting in our savings, even though we met the 3x income requirement. I’m just so saddened by the entire experience. I wish we would’ve been taken seriously and at least considered. We are good people, have a excellent credit score, great referrals, no pets.. none of that matter & again, there was zero understanding or even wanting to have a conversation with us before declining us completely. We are out a $160 application fee for a property we loved and felt very well qualified for. Honestly a blessing is disguise, I should’ve walked away when I couldn’t even book the self tour & paid for it 3 separate times trying to book :(
Thank you for taking the time to share your experience with us. We’re truly sorry to hear how frustrating this process felt for you.
Regarding the showing issues, the self-tour scheduling platform is managed by a 3rd party, and while we don’t have control over their system, we know how important accessibility is and we’re always willing to step in directly to help when problems arise. We’ll be sure to share this feedback with our vendor to push for improvements.
On the application side, we absolutely understand how challenging it can be to navigate income verification when you’re newly self-employed. Our policy requires six months of bank statements, each showing an ending balance equivalent to eight months of rent, or prior tax returns as verification. Since your business was so new, these documents weren’t yet available, and by the time you inquired about showing emergency funds, another applicant had already completed the process and moved forward.
We know it can feel discouraging, especially when you met other requirements like credit and references. Our goal is never to make the process feel impersonal, but rather to apply the same standards consistently so that every applicant is treated fairly. We sincerely appreciate your feedback and wish you the very best in your new home search.
8 months ago Experiencia fantástica: Arthur was very helpful in making the process of renting our new home stress free. He was quick to respond and answer any questions we had making the whole process smooth and efficient.
Thank you so much for your kind words! We’re delighted to hear that Arthur made your rental experience smooth and stress-free. Our goal is always to provide quick, clear communication and help every step of the way, so it’s wonderful to know he delivered that for you. We truly appreciate you taking the time to share your experience and wish you all the best in your new home!
8 months ago Experiencia fantástica: Alex Perez was a true professional and very personable . Very prompt in return phone calls, emails and relaying of information.Loved working with her as well as Christina Padilla. Thank you.
Thank you so much for your kind words! We’re thrilled to hear that Alex and Christina provided you with such a positive experience. We truly value your feedback and are grateful for the opportunity to assist you.
8 months ago Experiencia fantástica: Mayra was very helpful and responsive in the lease signing process. We look forward to working with her more.
Thank you so much for the kind words! We’re thrilled to hear Mayra was helpful and responsive during your lease signing. Welcome aboard! If there’s anything you need, please don’t hesitate to reach out.
8 months ago Experiencia negativa: I would give it no stars if possible. This is the most convoluted system to see a house where I have to pay to see it, get no customer service without paying more and then everything I submit is rejected even though the photos are clear and can be read. The website keeps refreshing when I am trying to add photos or just rejects everything. No way to talk to a human and all responses to messages are copy/pasted and not helpful. Truly awful and never using again.
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulty you experienced. It looks like your concerns are related to the 3rd-party showing service we use, rather than directly with 1836 Property Management. Unfortunately, we don’t control their platform, but we do understand how frustrating a poor experience can be.
We’ll be sure to pass your feedback along to them, and in the meantime, if you’d like assistance scheduling a showing, please don’t hesitate to reach out to our office directly—we’ll be glad to help make the process easier.
8 months ago Experiencia fantástica: Blue Team, Tina, and Mayra are awesome! Communication is frequent and provides tons of transparency for the managed property. So grateful to be working with a staff that responds quickly and thoughtfully. I read another review for 1836 that says "Great group of folks who shoot straight and have fun doing their work," and it is absolutely the truth
Thank you Dillon! We're so happy that has been your experience. At 1836, we place a high value on transparency and strive to ensure that our communication with our clients is always open, honest, and timely. We believe that this approach not only builds trust but also helps to prevent misunderstandings and disputes. Having a bit of fun while working with our clients never hurts too! Thank you for your business. We're so happy we delivered for you on all points.
8 months ago Experiencia fantástica: Mayra Silva was my consultant for getting into my new home. She was very attentive. Her communication was also top tier. I was never waiting or questioning my status. Thank you again Mayra! You were awesome.
Thank you so much for sharing your experience! We’re delighted to hear that Mayra’s attentiveness and clear communication made the process smooth for you. We’ll be sure to share your kind words with her, we agree, she’s awesome! Congratulations on your new home!
9 months ago Experiencia fantástica: I had a great experience working with 1836. I reached out to them in late June after seeing so many signs for their rental properties in my neighborhood. They were able to put my home on the leasing market within a week of me moving out and getting the repairs done. The blue team gave me some great advice on the market and were able to find a tenant really quickly within 7 days. I’m so happy I chose 1836 to manage my property.
Thank you so much for sharing your experience! We’re thrilled to hear that our Blue Team was able to guide you through the process, provide valuable market insights, and secure a qualified tenant so quickly. It’s always our goal to make leasing and property management as smooth and efficient as possible, and we’re glad we could meet your expectations.
We truly appreciate your trust in 1836 Realty & Property Management and look forward to continuing to serve you and your property.
9 months ago Experiencia fantástica: Alex Perez was responsive and helpful with all of my move-in information, from pre-leasing to utility setup. Highly recommend!
Thank you so much for your kind words! We're thrilled to hear that Alex Perez was responsive and helpful throughout your move-in process, from pre-leasing to getting your utilities set up. We truly appreciate your recommendation and are excited to have you as part of our community. If there's anything else you need, don't hesitate to reach out!
9 months ago Experiencia fantástica: Mayra Silva was awesome to work with! Quick responses and very thorough. She made the entire process a breeze for my clients!
Thank you so much for your kind words! We're thrilled to hear that working with Mayra Silva made the process smooth and enjoyable for you and your clients. We'll be sure to pass along your compliments to her, she truly is a valued part of our team. Looking forward to working with you again in the future!
9 months ago Experiencia fantástica: Hands down best PMC ever. Have a problem? Easy their tech gets ops in gear asap and problem solved. Their team is amazing and VERY responsive.
Thank you so much for your awesome feedback! We’re thrilled to hear that our team’s responsiveness and problem-solving made such a positive impact. Providing quick, effective solutions is always our goal, and it means a lot to know we’re hitting the mark. We truly appreciate you being part of the 1836 family
9 months ago Experiencia fantástica: My realtor recommended 1836 to me in 2019. and I have been pleased with their services for six years now. Prompt, professional, and cheerful -- what more do you need?
Thank you so much for your kind words and for trusting us over the past six years! We’re thrilled to hear that our team has consistently provided you with prompt, professional, and cheerful service. Your continued confidence in 1836 means the world to us, and we look forward to serving you for many more years to come!
9 months ago Experiencia fantástica: 1836 Property has been great from a tenants view! Madison has been super helpful walking me through the rental process and always replies promptly to my emails. I’m looking forward to the next year I’ll be working with 1836.
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve had such a positive experience with 1836 from the tenant’s perspective. Madison and our team strive to provide clear communication and support throughout the rental process, so it’s great to know that’s been your experience. We look forward to continuing to work with you over the next year and beyond!
10 months ago Experiencia fantástica: I had a 10/10 experience with Tania at 1836! I only had a few weeks to move and she made it extremely easy to get through all the necessary steps to get into my new place, which is perfect by the way :) Thanks Tania!
Thank you so much for your kind words! We're thrilled to hear that you had a 10/10 experience with Tania, she’s truly amazing at what she does! We're so glad everything worked out smoothly and that you're loving your new place. Welcome home.
10 months ago Experiencia fantástica: Madison Barnhill on the pink team has been an absolute phenomenal property manager! She has been very communicative and helpful, and I am thankful to be working with such a great company!
Thank you so much for your wonderful feedback! We're delighted to hear that Madison and the Pink Team have provided such a positive experience. Madison is a true asset to our team, and we’re grateful to have her representing 1836 so well.
10 months ago Experiencia fantástica: Just signed a lease through 1836 with the help of Madison B. She was very thorough with her communication and quick with her replies. The entire process was very easy with plenty of help along the way.
Thank you so much for your kind words! We're thrilled to hear that your leasing experience with 1836 was smooth and that Madison provided excellent support throughout the process. We'll be sure to pass along your feedback to he, she’ll be glad to hear it! If you ever need anything in the future, don’t hesitate to reach out.
10 months ago Experiencia fantástica: Super easy to work with! They are incredibly fast with responses! Mayra was an absolute pleasure to work with and made sure we had everything we needed.
Thank you so much for your kind words! We're thrilled to hear your experience was smooth and that Mayra was able to support you every step of the way. We'll be sure to pass along your compliments to her. Thank you!
10 months ago Experiencia fantástica: Mayra was super helpful and always on it while assisting Parker and I on our lease agreement for our next chapter home! We loved working with her and hope to continue in the future!
Thank you so much for the kind words! We're thrilled to hear that Mayra was able to support you and Parker throughout the leasing process. Helping our residents find the perfect home for their next chapter is what we're all about. We'll be sure to pass along your appreciation to Mayra, she’ll be so happy to hear this! We look forward to working with you again in the future. Welcome home!
10 months ago Experiencia fantástica: Had excellent interactions with Mayra Silva with 1836. She is very much on top of things. She responds quickly and thoroughly to all inquiries and really helped us get all tasks done in a timely manner. She does a very good job!
Thank you for taking the time to leave this review. We're very happy to hear that you had an excellent experience with Mayra. She is a valued member of our team and always strives to provide prompt, thorough, and efficient support. We’ll make sure to share your kind words with her.
Please don’t hesitate to reach out if there’s anything else we can assist you with.
10 months ago Experiencia positiva: My experience with 1836 while prepping to list my property was methodical, sensible, practical, and effective. The team was full of expertise, but also of enthusiasm and sincerity. I recommend them highly for any property management needs you may have.
Thank you so much for the thoughtful review! We're thrilled to hear your experience preparing to list your property felt practical and effective, and that our team’s expertise and enthusiasm came through. We truly appreciate your recommendation. If there's anything we can improve on to earn that fifth star, we’d love your feedback!
10 months ago Experiencia fantástica: Mayra Silva has been unbelievable. We've had an ongoing pool issue at 2401 Manor Rd. since April. I reached out to 1836 for help and she replied immediately. She reached out to the HOA and unfortunately, they've been unresponsive to everyone. However, Mayra has stayed on top of it and I finally told her not to waste her time anymore. Her response was please keep me updated on any progress and is still willing to help any way she can. I'm just over the and glad she's part of 1836 Management team. Thank you Mayra!
Thank you so much for your thoughtful review! We’re incredibly grateful for your kind words about Mayra. She truly embodies the dedication and persistence we strive for at 1836 Property Management. Even when faced with challenges outside our control, like an unresponsive HOA, Mayra’s commitment to supporting you never wavered. We’re proud to have her on our team and are so glad she was able to provide you with the support and follow-through you deserve. If there’s ever anything else we can do, please don’t hesitate to reach out. Thank you again!
11 months ago Experiencia negativa: Move out experience has been the worst we’ve had. I would not trust this company to rent from them again. Don’t plan on getting any of your deposit back, and then some, no matter how you treat property. The house was not in great shape when we initially moved in (it was clear it had been a while since anyone had been by to check on it) and when we left, they charged us egregious amounts on the deposit. We lost about 3K on it. Many items they charged for were things the previous tenants left and we figured we had to hang on to. I should have trusted the reviews about this when I read them before choosing this company several years back. I usually don’t write bad reviews for anyone, but we’re shocked by the outcome of leaving this place.
Wonderful Christy! Our goal is to provide a great experience as we know moving and applying for properties can be stressful. We're not going anywhere so please let us know if we can do anything for you during your stay. Have a very safe trip to Austin and welcome home!
11 months ago Experiencia fantástica: I am a realtor and came across one of 1836 Property Management listings that looked to be the perfect home rental for my clients. I reached out to 1836 to inquire about more information for this rental. I spoke with Cristina who was a pleasure to work with. She answered all of my questions and then took note of all other questions I had. She then went and found the answers to all of my questions & got back to me within only a couple of hours. I was so relieved that she was on top of things and was able to give my clients and myself the piece of mind we needed in order to move forward with applying to lease their property. Great service and dedication!
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Cristina was able to support you and your clients so effectively. Providing timely and thorough service is something we take great pride in, and we’re so glad it made a difference for you. We truly appreciate your recommendation and hope to work with you again in the future!
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