Crown Property Management, Inc.

Fantastic experience: we have been living here a year !!! its been really nice !! highly recommend!!

Fantastic experience: I moved out recently. Thank you Mrs. Lydia for ALL of your help with the move out process during such a stressful timing this economy. You checked in on my status making sure I understood the forms well and were extremely accommodating to my changes in a quick manner. The vacate forms can be confusing but if you reach out to her, they will be explained in full detail! The key return process was easy. Finding the new office was a bit annoying. It’s on the side of the building, facing the Salem Hospital.

Negative experience: Difficult to get ahold of, our fence blew over and they sent someone to prop it back up (barely) and screw two metal brackets in. Looked like crap. Then it blew over immediately. They said it’s “good enough”. They do the bare minimum not respectful of the fact that this is your home.

Fantastic experience: My company services their water heaters. As a vendor, my perception is they run a quality management company.

Fantastic experience: Thank you for the purchase of the Chevrolet Express van for your company, it was a pleasure working with Christina & Bryan. I would work with them on my properties if needed and they are very professional in all that they do. Thanks again Jim Church

Negative experience: We notified them of mold in our apartment and they fought us on it citing yeah that happens in the pacific northwest. After enough back and forth they finally sent someone to test and yup mold because of old windows and its also in the walls. This led to a replacement of windows for all units and removal and replacement of siding and insulation which was riddled with mold. We were then told we were in violation of our agreement for "clutter". We fixed all items except for debris left by the contractors and submitted pictures. They terminated our lease soon after for no given reason and took all but $90 of our deposit. Also continously smelled of cigarettes and marijuana from the bathroom vents because the neighbors smoking inside but I guess thats not a problem for crown.

Fantastic experience: Crown property operates with the utmost integrity and pays special attention to the needs of our rental property. We sleep great at night knowing that they will efficiently and professionally monitor the day to day of our rental so we don't have to!

Fantastic experience: Crown PM has managed my properties for many years and they do a fantastic job. Everyone I deal with within the company is great and I enjoy working with them all. I have recently just started working with Brian as well and can't say enough about his communication and professionalism. I highly recommend and appreciate Crown Property Management!

Negative experience: How they leave the laundromat. 1 washer for 30 units. It’s been like this since Oct 2025. Reply to crown: We have called the office multiple times and so have other people nothing is being done. Apartments are RiverWood Apartments across the street from Abby’s pizza in Keizer.

Fantastic experience: Not your typical property management company they are worthy. Thank you Crown.

Fantastic experience: La muchacha de la recepción fue muy amable y servicial. Me ayudó paso a paso a aprender cómo llenar correctamente un giro postal, explicándome todo con mucha paciencia. Su atención hizo que el proceso fuera fácil y sin estrés. Excelente servicio al cliente

Negative experience: They scheduled gutter and moss maintenance on the house we rent. When the people came they used a blower to clean out the gutters. They blew black smelly dirt everywhere. It was blown under the eaves, all over the siding, onto our Christmas lights, and the windows were covered in black grimy mud and pine needles. Just in time for Christmas get togethers. We recognize the need for maintenance. But is blowing mud from the gutters under the eaves and all over the siding "maintenance?" I dont think so. The timing was also not very considerate of the tenant or the impending holiday. We have reached out to them. They said they would let the vendor know. We haven't heard a word since.

Negative experience: Updated review. There was a lot of waiting time for repairs or even trying to talk to someone. Our water heater went out not once but twice. Though they did compensate us by taking money off rent it was very difficult for the 2 weeks each time. No one seemed to care since it was not them going through life without hot water. The customer service has definitely gone down hill. Trying to call was basically impossible. They requested everything in writing through email which would take a week or so to get a response. I understand they need/want the documentation but sometimes I felt like emails weren't necessary. Just following up on repairs(timeline) or concerns that were addressed about the property.. examples: People not picking up after their pets, kids running inbetween cars, random questions or the various mold concerns. If they worked on their customer service and repair times it would be a much better property management. I understand they have a lot of properties to manage but if that is the case it may be time to higher more help or not take on so many properties to manage. In the end it is a business and they are trying to make money. They will respond how they see their point of view and that's okay. I do wish they responded to their repairs and emails as quickly as they do with Google reviews. I also agree with the comments with the different atmosphere you would get if you walked into their office in west salem. The ladies all seemed annoyed. We used to love to rent through them but I am not sure we would venture that way again unless customer service improved.

Negative experience: My husband and I have been ideal tenants for 8 years in our rental. I thought northwest property management was the worst, but looks like crown is going for 1st place. Like to also say that they must have severe memory loss because they ghosted us about our security deposit TWICE! Yet they want to provide good customer service??? They know that they owe us our security deposit and they listed "damages" that are not tenant responsibility, and that were damaged before we even moved in. They brought up "issues" that in 8 years had never been brought up before. This company really sucks and I'd go homeless before renting from them again.

Negative experience: The lady at the reception was so rude in how she was responding to clients. Not even showing interests in helping at all.

Fantastic experience: Escaped from Commercial Property Resources (read my scathing review) into this place. It's an average clean apartment that meets my needs, am happy to see diversity in the complex, Linda was very helpful with the application process as I possess a housing voucher due to disability, front desk was always nice when I came in. Great location for people like me that don't drive. Clean grounds. Outdoor lights come on automatically at dark, garbage is secured. Neighbors are quiet which is a blessing. Overall I'm very happy. Read other reviews which seemed negative about timing, but businesses give a timeframe that things occur. What may seem simple to me could be a lengthy process and patience is something else could all use a little more of.

Negative experience: Crown Property Management withheld the entire amount of our security deposit when we moved out after 2 years of what I thought was a very positive experience, even sending a bill for $75 overage. There was an itemized list of estimated costs for everything, including $1500 to repaint what was normal "wear and tear" to the home. After mailing them correspondence disputing these charges and asking for a response by a given date, then allowing them a month past that date, I sent them another letter demanding the full deposit back since they were ignoring correspondence (including hand delivering this second letter.) We are now 6 months into this and they are still ghosting us. So now we are left wondering if there is a $75 bill floating around out there that these crooks are going to send to collections at some point in the future as we have heard nothing from them. Very unprofessional. 10/28/25 UPDATE: Despite the Owner response below, we are approaching the one-year mark and nothing has changed with this. Still have heard nothing, still have seen nothing. Avoid these people.

Fantastic experience: Russell was great! Answered my questions, inspected and repaired where needed.

Negative experience: I’ve had great interactions with the applications manager, but when I walked into the office, I immediately caught a negative vibe from the Hispanic lady at the front desk. My family and I asked politely for copies of our paperwork, but instead of a simple “no,” she yelled at us with a threatening tone. Her behavior was rude, nasty, completely uncalled-for, and entirely unprofessional. We ended up rushing out of the office because it was definitely not a welcoming atmosphere. I hope she receives proper training on customer service etiquette, as this behavior was completely inappropriate. This experience left a very negative impression of the business compared to my interactions with other staff.

Negative experience: Had I read reviews first, rather than taken a friend's suggestion, I would know where I'm gonna live in 9 days, -and, of course, be $65 richer, but petty cash is the least of my worries at this time. I urge all to learn about who we do business with, preferably prior to squandering time and money on services, or items which go unused but not returnable, in "accordance with local, state, & Federal law". Wait for it.... ⌛⚖️ What's law got to do, got to do with it? ... Who needs the law when the law's being broken...? (Sung to the tune of you know what)

Negative experience: Living in my unit has been nothing short of a nightmare. I've dealt with multiple issues that remain unresolved—basic things that don’t function properly, and critical repairs that have been ignored for far too long. As someone with documented disabilities, I expected reasonable accommodation and respect. Instead, I’ve been met with indifference and what feels like punitive treatment. Thankfully, housing advocates are now stepping in to investigate my claims of discrimination. I say "alleged" out of fairness, but the evidence clearly supports that these issues are very real. I’m speaking up because I want to help others avoid the stress, anxiety, and fear I’ve experienced. No one should dread coming home to a unit they pay rent for. Every tenant has the right to peaceful enjoyment of their home. But if you live with marginalized identities like I do, I urge you to think twice before renting with Crown Property. Do yourself a favor—run in the other direction. You’ll thank me later.

Negative experience: Expecting people to put lives on hold for 3 full days on some cable company time windows is insane from morning til SIX PM. Come to my door in the middle of dinner and be prepared to stand outside.

Negative experience: I lived at Twin Creek for 7 years. Moved in December and received an received an itemized statement that I owed money. BS!!!! Normal wear and tear cant be charged back. After speaking with someone they told me I needed to wait for the vendor billings. I have since been told this again and still no have not heard anything. I called this morning and was transferred to the wrong person and spoke to someone else. She was nice and friendly, however I was told all correspondence needs to be done via email. I have done this as well; last one was in February. Still waiting. I have sent another today. I did also send copies of pictures that I took as well as landlord tenant laws for Oregon. I have also spoken with an attorney who ironically was very familiar with this company. BE AWARE!!!! I will post again once I receive my deposit back!

Negative experience: The people in charge of general maintenance on these properties are concerningly obsessed with noisy lawn tools like weed wackers and leaf blowers, despite the fact that almost the entire complex landscape is covered in concrete. They're out there almost every single day blowing dust around. I have no idea what they think they're accomplishing, but I'm glad the workers they've hired are getting an easy paycheck. Still, as a neighbor, I'm sick of it, and I hope that whomever is in charge of this relentless daily cacophony gets the help they need before it's too late for them to change their misguided, noisy ways, and become the better, smarter, and somewhat less corrupt (just keeping expectations realistic) version of themselves that I know they can be!✨️☀️❤️

Negative experience: Crown Property Management has been trying to raise my rent and when they realized they could only do so by 10% each year they have been trying to get me out ever since. I have been in this duplex 20+ years and I was recently sent a termination letter with the violations they listed being things they never fixed. They are blaming me for things THEY SHOULD HAVE FIXED YEARS AGO.

Fantastic experience: I couldn't be more pleased with Crown Property Management. They have been very quick to respond to every concern we have had. The homeowner may be a pain however Crown has made sure to keep us in the loop on everything going on. They have worked with us on multiple things and always been so caring and compassionate. I've dealt with other property management companies that I would never recommend. Crown Property Management is ALWAYS the first company I recommend to people looking to rent. Thank you Crown and specifically Cara!!

Negative experience: Crown property management is the worst! They allowed my roommate to change the locks to my unit and providing me with a new key without notifying me first. My roommate requested to change locks without my consent. He didn't tell me why he made this change, he was just able to change the locks and crown property management allowed it. I have the right to get notified before any changes are being made in the unit because i am a tenant too and have the same rights as my roommate. This is a violation to my tenant rights. According to crown property management, they don't have to notify me about anything and it's in their rental agreement.. good thing their property management policy is not above the law.

Negative experience: Dishonest business, so glad to have these people out of my life!

Negative experience: Crown Realty Property is a very poorly ran and managed company. They never respond to concerns over property that they manage. My disabled mom only gets threatened and mistreated by these folks. They are not prompt in fixing issues or won't even fix the issues. I'm disgusted over the way they treat my mom and are not even considerate enough to call back when I voice my concerns. If you can avoid renting from them please do so!

Negative experience: Crown Property took over managing the property I lease from on 9/15/2024.. My goal is to review again in just a few months .As I stated Crownjust managing a little over a month ago..So hopefully things will improve . Because the interactions with The Crown Staff they seem friendly and want to be helpful. So it may be new processes needed , staffing etc. But just this week we're to have a inspection. Notices sent out and taped to all doors . 17th and 18th between 9 and 5pm . No one even showed up from Crown Mgmt or called . Not only like other tenants I did I clean up and tidy prior . But also getting up early to re-tidy up for the inspection. On the 18th I had part of my work day remote work to do so I moved everything over to friends kinda of a hassle. Another neighbor said she had put her dog in a kennel . But the main reason for my negative review is another property mgr I deliver to through work. Said I definitely should do a review in the hopes that someone from Crown will retake another look :So my next door neighbor who is elderly and nice has for over a year have a granddaughter living with her . The granddaughteris probably close to 40 she has a terrible drinking issue . The other management company was finally in the process of getting her out . Soon after Crown took over she was drunk in my video camera at 6:30am on a Saturday morning drunk taking to my door bell camera with a cigarette hanging out of mouth . I sent that info photo along with other videos of her gong door to door asking for money . Evidence when she got in trouble when Maintenance people who found wireless cameras up on the buildings 3 of them ! Again she is not a tenant . She harassed me more than once and other neighbors. And she has called my previous neighbors job and complained about the neighbor a office manager for medical center / clinic and said she was basically breaking HIPPA laws . Anyways The grandmother lives on housing . Red flag. In my lease I can only have company 7 days . I believe. So if not a tenant? has a background check been done on her ? It's seems like unnecessary responsibility for Crown Mgmt to take on . And does not crown Property Mgmt have some sort of due diligence to report to Housing . Again Christine I spoke with at crown was very nice But again even another manager I spoke with said thie situation seems odd.

Negative experience: If you don't care about your renters, how do you think it is going to tour your business? Plus, you need to retrain your employees to be nice and Professional...

Negative experience: Cannot they take no interest in making sure that they check their notes to make sure on hand knows what the other one knows. Edited to add: we are living on 14 year old carpet. They seem to have no interest in at least replacing the carpet for the meantime, as I will not be moving anytime soon. I have been hoping for some resolve to this. All I hear is platitudes and sorries. Edited to add this! They promised carpet removal and replacement this spring but it is almost summer and it’s not been done. The maintenance guy has said that they were going to charge us for that new carpet. We are getting violations from it. I will not be having home inspections done from them as all they do is look for violations. I have asked for the faucet to be replaced but nothing has happened there either. When I have attempted to contact the person in charge of maintenance whom I have talked with before I get nothing. It’s a one star ⭐️ value in this now.

Negative experience: The staff at Crown Property Management were respectful Inside the office, but the corporate division of Crown Property Management does not have compassion. We understand they run a business. But every one of my neighbors for one reason or another, has come to me in the three months at my current residence and has told me and shown me eviction notices from Crown Property Management for unknown reasons and or reasons of stupidity Honestly, I believe what’s going to end up happening is the property management companies across the world will begin to lose business because they continue to raise their rates and prices Businesses refuse to pay employees three times the rent price Property management companies need to remember that

Fantastic experience: The staff is very easy to work with. They are compassionate people.

Fantastic experience: Saved my life.

Fantastic experience: It was very helpful, thank you.

Fantastic experience: Moving in one of their properties can't wait.

Negative experience: Horrible people kicked us out in the ice storm with a kid 4 day notice for less than $200 even tried to pay the $80 late fee horrible horrible people could do this no mervi I begg them now we are homeless

Negative experience: Doesn't come and help when u report problems with neighbors and rents to numerous people at one place I lived in a couple of their properties and they have like five or six people in a one bedroom for example

Fantastic experience: I went with my friend to pay her rent.

Negative experience: Could be worse.

Negative experience: Awful company, lack of communication. Will make up any excuse to not give you back your deposit

Fantastic experience: They’ve been extremely easy to work with and accommodating. Just moving out, and hoping the move out process is as smooth as the move in. Thanks staff for being so timely, and friendly!

Fantastic experience: I am a new tenant with Crown, not by choice but because my previous property management changed. I have to say, just with the few interactions that I have had with them, they seem to be amazing. Crown inherited a mess from my previous management co, and they have been so communicative and are trying so hard to help me. From Nicole P at the front office, to Amanda from the rental department, Luke and Cara, they have been so amazing.

Fantastic experience: Easy movie-in process…

Fantastic experience: Most excellent. Friendly staff, answered all of my questions. Extremely clean and secure.

Fantastic experience: I moved 8n last year, and I have never had such a wonderful experience renting from someone.I might stay forever lol Thank you so much for all that you do Crown Property

Positive experience: Nice staff

Negative experience: This management company treats tenants awful. They are slum lords. They will let you live in a run down place take forever to address any maintenance issues and over charge you for any move out charges. Please make sure to take detailed notes and very clear pictures of every single inch of the property you move into.

Negative experience: Not a very good property management to rent from. They racial profile people of color. Crown Property is a complete joke. DO NOT RENT OR GIVE THEM YOUR MONEY!!!

Positive experience: Crown Property Management Will get back to you in a timely matter regarding issues with your Apartments, they made it easy to move into. Even did a video tour. If you have any issues call their office they will always try to get you what you need.

Positive experience: Helpful staff

Negative experience: Lived here for about 2 years in a Eugene location, and it is one of the worst places I've rented from! They are dangerously slow to respond to critical maintenance needs, including a broken water pipe that disrupted water for all residents in four buildings resulting in no water for 4 days during the summer! There's no on-site management, leading to lots of things being mismanaged, neglected or otherwise forgotten about. Upon moving out, we cleaned thoroughly and did what we could to make it look as close to new as possible. They did not refund most of our deposit due to normal wear and tear a resident over 2 years would contribute to (nail holes, a rubber band left in a drawer..). They are also aggressively raising rent prices every year. Do yourself a favor and find somewhere else!

Negative experience: Maybe this company needs to reduce the number of properties that they manage. Quality is more important than quantity. The reason I left a positive review the first time was because of one independent contractor by the name of Ben Rutter! This guy's quality of work is beyond compare especially in a society that does nothing but cut Corners to save money.

Positive experience: We have lived in crown management property and there always very quick in responds.. thanks for always being amazing..

Positive experience: Not that great and not very friendly.

Negative experience: DO NOT RENT AT FENTON/ MILLER UNLESS THE WINDOWS AND BACK DOOR ARE NEW. The property was dirty when I moved in, and not fit for human habitation: a fire hazard amount of lint in wall heaters and the bathtub full of plaster dust, and windows that leak so much air that the apartment could not stay sufficiently warmed or cooled more than an hour. The unit carpet had not been cleaned, evidenced by the carpet cleaners showing up unexpectedly at my door a week or so after I moved in, asking for me by name. The carpet cleaners were not the only maintenance people that showed up at my door seeking entry with NO NOTICE; the owner's unlicensed handyman also showed up for entry several times with the only notice being the smell of his cigarette smoke through my leaky windows. I broke my lease *with Crown's approval due to the apartment needing major repairs to make it fit for habitation*, expecting my deposit to be refunded "in full, less any wear and tear." Because the carpets had not been cleaned before I moved in, I was told in writing that I would not have carpet cleaning deducted from my deposit when I moved out; I have had carpet cleaning deducted from my deposit. A cleaning fee has also been charged, against the agreement we made in writing. It doesn't even make sense to have a professional cleaner come in before major rehabilitation repairs are performed! For example, why would I or anyone clean the window blinds when the windows and blinds are going to be replaced with a different size window? Crown needs to get their stuff together, and maybe also quit managing properties for slumlords. Two stars granted only because online rent pay is easy to use.

Fantastic experience: Luke was very helpful and accommodating with view times for the home we wanted to see and was very knowledgeable and quick to answer all our questions!

Negative experience: I was denied because I did not send in all the needed information however I did attempt to send it in and not only called but emailed to see if they did in fact receive all needed information and never heard anything about it. Until my application was fully processed and denied. Not only this but when I gave them my current address it was on the condition nothing would be sent in the mail. And here I am spending almost an hour of my time trying to contact them to stop a letter from being mailed out.

Fantastic experience: Thank you for taking good care of the home in Dallas oregon with my foster care providers .

Negative experience: Their so bad... Your welcome to reach out to me if you need assistance in suing them. Don't hesitate

Negative experience: Terrible! Very dishonest. Bad people work here. Overpriced rent for low quality and flea infested housing. You are nothing but profit to Crown Property Management. Good luck getting them to answer the phone, if they do, expect nothing but lies and excuses, certainly no explanations. They give you no respect for being a good tenant, paying early, and keeping the place clean.

Positive experience: Visiting someone who lives here, can't really give an opinion

Negative experience: Shady company attempted to collect rent even though the property owner transfer the management of the property to a different management.

Fantastic experience: Very good person polite Helpful appreciative if there is any problem he will help this guy is great !!!

Fantastic experience: Very nice professional and curtiuse and kind

Negative experience: They got one star because it won't let me give them zero... ZERO STARS. This is the most unprofessional property management company I have ever worked with. I applied, I was approved for a unit with no locks on the windows on February 4th. Today is March 1st. After 3 weeks of no maintenance order...I finally figured out the problem. Why did it take 3 weeks? Because they don't answer the phone, return phone messages, or emails. After 3 wks, someone answered the phone. Like every other time, instead putting any effort into it, I was told once again...the office lady didn't know and was not walking 5 feet to ask any questions. After getting a hold of maintenance ourselves, we found out there was no maintenance order. Keep in mind, this is a $3 purchase at home Depot and less than 5 minutes to install. It would require literally 6-8 screws. A week later, we have to call again. Now we are dealing with maintenance because the other people we've reached out to are incompetent and unwilling to get out of their office chair. Maintenance says another week or so. I'm DONE!! The only good thing about this company is they showed me who they were before my house flooded or some other unforseen issue...like a fire from the ancient floor board heaters or the "unusable fireplaces" and the stack of wood outside the unit that I would assume is for looks? I've tlk to other people renting from them. Good luck. You may or may not be kept in a livable situation. Word on the street is you may or may not have working appliances ‍♀️ SO after a month, my application fee is nonrefundable and I'd get more help if I were houseless. I've resended my application and have zero interest in ever being shafted by these people again. My burning question is, why are you renting out apartments that aren't even remotely secure? No locks on your bedroom windows? In downtown Salem. Skum lord's. Notice all the requirements and deadlines in these photos. I am now cancelling the electricity that had to be in my name to even sign the lease. That's 22 days of the heat on hell in my name. FYI PGE is sending the bill to Crown.

Fantastic experience: Very helpful

Fantastic experience: Luke is such a sweet heart! We felt welcomed and cared for while showing us the property by Luke. They renovated the place, it's very beautiful and added some perks that I didn't see from other management companies. Hopefully the staff and team keep up the positivity and maintenance. The other staff seemed friendly over the phone. I'm old fashioned so I like to do everything over the phone, but they do it all through E-mail. If you want a place just stay on top of your inbox or spam inbox!!! It was a little challenging but worth it.

Fantastic experience: Fantastic property managers! Always responded to any calls I made and were always keeping the property up to date. Highly recommend!!

Fantastic experience: ,great company to rent or lease from They have great properties.

Positive experience: Terrible at answering phones during work hours. It's very hard to get ahold of someone ! Update : I understand:) thank you for replying!

Positive experience: Last encounter with this place, surprisingly finally got someone else to fix the issue with my unit

Fantastic experience: Crown has been amazing with my family. I had issues everywhere in my apartment from previous owners and they are SO quick to jump in and help at no cost to me. Within the next day type quick. I wouldn’t recommend anyplace else. Go with crown!

Positive experience: Good management. Fixes problems you inform them about.

Fantastic experience: Really grateful for the staff! They are very kind and helpful. I have had a positive experience every time I have went into the office or corresponded via email/phone.

Positive experience: They manage the apartment we rent. They are fair when it comes to following the laws on renting to people who have criminal history. Shoplifting once shouldn't stop someone from being able to rent an apartment. So many other rental companies said it had to be 5 years with no charges. Minor misdemeanors like that are only 1 year, Crown followed those laws and we were able to rent through them. We have now lived here over 3 years. We like to pay rent in person, and the office is located on this property.

Negative experience: Having lived in Crown ran properties for the last few years, there seems to be disconnect from the main office area properties and the ones in less desirable areas. The main office is part of the problem.

Fantastic experience: Love this apartments its nice and quiet nice neighborhood

Fantastic experience: My husband and I have been extremely happy with the Crown Property Management company. Having come from a a very bad experience with a management company, we are amazed and delighted the way they respond immediately to every inquiry and need. Thank you for great service and a special thanks to Karen who guided us through the the Landlord Compensation maze and all the wonderful support staff.

Fantastic experience: We just recently moved into a home managed by Crown, and we’re very happy with them so far. They’ve been professional and communication has been consistent, which is much appreciated. Also they have an app for tenants to request maintenance, pay rent, etc. thanks for being a great company to work with!

Fantastic experience: Crown is a very good company to rent from. They are fast to work out any maintenance without issue and are always happy and willing to help with any kind of questions or concerns. They really are a joy to rent from it’s been about a year for us and we have no complaints. Thank you so much!

Negative experience: We have had a tree down on our house some Feb 13th. We've gotten the run around for months.

Positive experience: There ok land lords

Positive experience: Amazing company to rent for. Staff is friendly and caring. Even after all the ice storms they care about their tenets and if they're ok or not.

Fantastic experience: The best place to rent from

Fantastic experience: My very first apartment was with Crown Property Management, since April 2017 and I just moved out last week. They have been so amazing, always so kind and helpful! I was sad to go but I needed more space for my babies otherwise I would’ve definitely stayed with them at the Arboretum apartments. They are quick to fix any maintenance issue! Marianne, Linda, Matt, Deb have all have been extremely helpful & polite. Thank you all for everything. If you are considering renting from them, do it!

Fantastic experience: They are an amazing complex

Fantastic experience: My new friends.

Negative experience: Swindlers

Negative experience: Dealing with Crown Property Management has been a huge disappointment at Riverbend Apartments. 1- Lied to about the parking situation, When I moved in I was told 2 bedroom apartments would have 1 assigned spot and an addition parking space. Now they have reversed that and not enough parking for tenants. They also didn't tell us our parking lot would become a street with through traffic accessing the stores they are building right next door. 2- Garbage is often overflowing, Crown sent out letters telling tenants if its over flowing, its OUR responsibility to pay for another form of disposal despite the fact we pay THEM a utilities fee every month to dispose of our trash. 3- The apartment was not clean when we moved in, YES it was new but had construction dust all over the place. Additionally, There were repairs that needed to happen that still haven't been done. 4- Crown offered 1-month free rent plus $1000 gift card on other sites, but only gave us 1/2 off rent when we moved in. 5- When you apply for an apartment you don't get to see the lease before making a deposit, they get your money first, than show you the lease, not giving you a chance to review it before making a deposit. If you decide against the lease, they already have your deposit money.

Negative experience: Slow to process applications, need better communication

Negative experience: Wasn't able to assist me.

Negative experience: Make sure you clean their rentals well before settling in because they sure aren’t. Last residents left a lot of personal belongings including a marijuana pipe laying in the back yard. Just glad my toddler didn’t find it before I did.

Negative experience: Recently my Fiancée and I applied for an apartment through Crown Property Management. We filled out 3 application forms 2 for us and 1 for a co-signer. We were told since we did not have jobs lined up we would have to pay $6,570 for a deposit unless we had a co signer, so my Fiancé's grandparents decided to give us a helping hand. Well we heard nothing for over a week and found out that they needed a bank statement from my Fiancés grandparents who have superb credit, and were denied our co signers since they didn’t make enough monthly (On Social Security) even though they have more than enough money in their savings as they are retired and living handsomely. We were never told this, and the lady we had been emailing (No phone calls only emails) said we were denied, I asked why and she said we did not make more than 3x the rent amount and that our paystubs were not valid. After viewing our paystubs and having my current landlord view my paystubs they were indeed valid, and that they go off of gross income(before taxes) and we make almost 5-6x the rent amount. She kept saying that we would still need to do a $6,570 deposit but never said if this would cover any rent, or if we would still have to add on additionally. I asked before if I could do a $3500 deposit and she said to have our applications reinstated we would have to pay $6,570. This has been nothing but frustrating and heartbreaking and a waste of money. We would be moving from Central Oregon and drove over there to see the apartment, the gentleman who showed us the apartment was nothing but nice and courteous and the apartment was brand new and stunning. I wouldn’t have left a bad review if they had a real reason for denying us the apartment but instead we feel discriminated against because of our ages, even though we work like dogs saving money and trying to pursue school and careers in the Valley. This has been nothing but a waste of $135 in application fees + the money we spent on hotel, gas, and food when traveling over there. I hope the landlord of the apartments can see what is going on and can fix their management. We work hard and strive for nothing but the best and to be let down with a bunch of contradicting, twisting (telling me one thing and my fiancée another) is nothing but unprofessional. I hope others can read this and not make the same mistake and I hope someone else from Crown Property Management can see this too. I would leave 1 star, but the guy who showed us the apartment was nothing but professional, and showed us the apartment on a weekend since we work Monday through Friday.

Fantastic experience: This is an extremely well run company, they take care of the properties they manage and are always helpful! Would not hesitate to rent from Crown.

Fantastic experience: In 2017, we hired Crown Management to lease out and manage our house in Salem while we were living out of state. We decided to go with Kent Mack and Crown after interviewing several companies. In less than a month, Kent had found a tenant who leased the house at our full asking price until the fall of 2019. Kent or his assistant Karen were always available for our questions or when issues with the house arose. They understand that quick response is always a concern for a tenant or a landlord and we think they did a very good job repairing the odd water leak or replacing appliances as needed. As the end of the lease came in sight, some difficult issues arose which had us perplexed. Fortunately, we could rely on Kent’s expert advice. Without his input, which was invaluable and freely given, we could not have navigated the end of lease successfully. When it came time for us to move back in, the cleanup job was excellent. We had a years-long, continued positive experience with Crown and we definitely recommend them for property management.

Positive experience: Good place to rent from

Negative experience: We applied to a unit in West Salem, and paid the application fees. She tells us immediately via email that we do not qualify, so we moved on. She ran our credit the next day, anyway, right after we asked for refunds for the fees we paid. I can appreciate her telling us immediately that we do not qualify, but why did you run our credit the next day, after we mentioned refunds?

Negative experience: Thieves and criminals. They should be brought up on charges for deceiving poor renters and trying to rent dumps that are not fit to live in by deadbeat landlords. Extortionists!!!!!