Property Management Systems, Inc.

Positive experience: Able to find a lovely home all thanks to Jessie McDougal. So easy and quick to work with!!!

Fantastic experience: Greatest company in town

Negative experience: Run from PMS if Quinn Eliason is assigned to manage your community. I can only speak for myself but their responses have been horrible. I’ve had the opportunity to be on my communities HOA board and now I’m just a homeowner. During a recent exchange where I asked about lawn care. I was told by Quinn “it will start in a few weeks”. Not really an acceptable answer when I’m paying monthly for these services. I replied back that it sounds like we don’t have a contract in place. Quinn then replied that we did. Growing increasingly frustrated and since our community apparently had a contract for lawn care. I asked “okay so when does it start and what day of the week will the lawn care people be coming out” I was told once again “in a few weeks”. So I guess people enter contacted agreements that allow them to provide/start services in a few weeks. Must be some 2026 new legal verbiage. Either way. It sounds like Quinn is simply annoyed by residents reaching out. Not good since this the only way I can contact my HOA. I choose not to be that one crazy guy that goes up to the board members houses to complain.

Fantastic experience: Good people, honest and effective. Reliable and that says a lot now days

Fantastic experience: I’ve been with AMP for over a year now and I love them! A shoutout to Hannah Steele she is amazing and very helpful and irreplaceable!!

Negative experience: BEWARE! You will deeply regret investing your money in Property Management Systems Inc. You will spend much energy and time to force them to fulfill basic duties. They don't honor their obligations according to contract. You will be demonized for trying to hold them accountable. However, they are very good at placing unreasonable fines. Safe yourself from headaches and stress by looking elsewhere for a reliable company.

Negative experience: Worst company to deal with. They recently changed over their service portal to some new company and its been nothing but trouble. Multiple owners are having trouble and no one here is trying to help. The new portal is clunky, like a child made it. People have been getting over charged and its a mess. In addition, I've had conversations with multiple owners about how basic requests for maintenance or other issues get ignored or pushed off onto the board, which makes me wonder why even pay a management company to do basically nothing. Don't use them, you'll just be throwing your money away.

Negative experience: PMSI is the Property Management for my HOA and they are horrible. Things got done until they changed our property manager and now the owners are beyond frustrated at their requests being ignored and nothing getting done despite the fact we pay them thousands of dollars per year. I wouldn't recommend them to my worst enemy.

Negative experience: Don’t rent from them. They will neglect maintenance requests and then pin it all on you after you’ve moved out. They will charge you for things that weren’t broken/damaged. They will say things were stolen that were not. They will take most of your income if you are the property owner, and they won’t communicate the requests to you sent in by your tenants. Looking to bleed yourself dry, to the bone, then go ahead and rent from them or have them manage your property. Hell is coming for them. Guaranteed. Update: we were friends with the property owner. He openly admitted to many facts, one of which was your lack of communication with him and maintenance that was still pending from the previous property manager. There were still pending maintenance requests when I moved out. There is mold in the basement that I had tested by a third party, which you neglected. The broken windows were never even looked at/estimated during my time there. The old guy with the handlebar mustache did not take photos of the condition of the property, he took photos of our personal items and of us. To add to that, we never had access to the second inspection where he took photos of her asleep in her bed. What makes this even more ridiculous is that I have documented literally everything during my stay there. I never got my deposit back because you claim to not have record of it.

Fantastic experience: Moved in a couple months ago and have loved it. They are quick with responses to concerns.

Negative experience: Ive lived in the foothill condos for about a year and an half and my experience of the HOA is such a disappointment. For something that costs what it does, the hot tub was broken for weeks on end this year, cracked broken pool chairs, the fitness room is a joke. Erika is highly unpleasant over the phone, cold and condescending. I suggest giving her a lesson in customer service.

Negative experience: Not only is it almost impossible to get a hold of your HOA, Whenever I do get a hold of them, it's 90% of the time Erica who answers and is always rude to you.

Fantastic experience: Jesus went above and beyond for my wife and I! He walked us through the process because we hadn't rented a place in over 15 years and alot has changed in finding and spending money just trying to put in applications. He even has helped us after the move-in. I don't know what we would have done without him!

Negative experience: Get another company to represent your property. They will runs yours into the ground slumlord style.

Positive experience: Really professional staff and employees smells nice the stairs are hard

Negative experience: We can't help it's there main dialogue ridiculous don't go over there

Negative experience: Perfect company if you like your calls and emails being ignored for 5 months!

Negative experience: We have made several attempts to reach out, but our inquiries have not been addressed. It is important for us to understand the situation, especially regarding the fees we are incurring. We would appreciate a prompt response to clarify these matters. UPDATE:We have already fixed the issues requested and paid over $1,200 in the same fees before, yet the charges still have not been removed. Despite multiple attempts to get answers, no one has been helpful or responsive. This situation is extremely frustrating and unfair.

Negative experience: Over the past several years, our family has experienced ongoing harassment and negligence from both the HOA board and the property management company overseeing Lincoln Manor. The core issue has always been a furnace venting dispute, which we attempted to resolve through a formal legal settlement in 2020. Unfortunately, that settlement was breached—not by us initially, but by the HOA and their attorney, who failed to follow through on their side of the agreement. Since that time, communication has been virtually nonexistent. Emails go unanswered for months, and critical issues—including lien notices, fines, and property access concerns—are simply ignored until they escalate. In 2020, we made it clear through their attorney that scheduling access to the property would need to involve our elderly, immunocompromised mother-in-law who lives there. No one followed up. No one contacted her. Then we were penalized as if we were uncooperative. What’s even more alarming is the complete disregard for potential health hazards. In November 2020, we raised a serious concern about possible asbestos exposure related to the venting work and insulation in the unit. This was never acknowledged, investigated, or followed up on—by either the board or the property management. Ignoring a documented environmental health risk is not only irresponsible but shows a deep lack of concern for resident safety. The lack of transparency is ongoing. Fines are issued without clear justification. The HOA claims dues were unpaid when we have proof of payments. They also lost years’ worth of board meeting minutes and blamed it on an iPad crash—yet no backup records exist? To make matters worse, the attorney who represented the HOA in the settlement not only failed to honor the terms, but also pressured us with inappropriate, unprofessional messages at the time of signing. That same attorney and the board have contradicted each other about lien placements and dues collected. What’s most heartbreaking is that this property is home to my elderly mother-in-law and disabled brother-in-law—two people on fixed incomes who deserve peace and respect, not intimidation or silence. The way this situation has been mishandled has caused significant emotional and financial distress to our entire family. I urge anyone considering buying into this community or working with this property management company to look closely at how they handle conflict, safety, and communication. If you’re expecting professionalism, responsiveness, or empathy—look elsewhere.

Negative experience: The townhomes used to have such nice front yards but now have no grass and trash in the front yards The hoa used to be a decent price but they continually raise it . It used to be 75 but now its 350 plus and the front yards look worse than ever. I would to know what they actually do with the extra hoa fees

Positive experience: I wish I could give a separate review on Stacie alone. Stacie I would give ten stars if I could. We have rented our home with property management systems for nine years this November. We have had our ups and downs but most of our downs have been with the owner of the home himself and his unwillingness authorize repairs. As far as Stacie (an office manager) goes however, she has always been so kind, accommodating and at times compassionate with what life throws our way. Always willing to accommodate us as long as we are being communicative of what's going on. Heather the maintenance manager has always been prompt and efficient in resolving repairs to the best of their abilities. I'd also like to highlight Justin, one of the maintenance staff who is unbelievably kind, hard working, efficient and always respectful when he comes to do repairs.

Fantastic experience: Julie and her team are great to work with. We have been working with them for quite a while and they are always quick to respond and follow up every time we need their assistance. You can tell they care about their clients and team and would highly recommend this business!

Negative experience: Horrible service I hope they get sued

Fantastic experience: What a bunch of nice and patient group of people. Thank you for all of your help today.

Negative experience: We were not pleased with this company. They never let you know what's going on behind HOA paperwork. And very bad communication! They are never available unless you go show up in person. I do not trust this company.

Fantastic experience: By far the best HOA management out there. Every manager is dedicated to give your HOA the best possible experience. I’ve worked with several other groups in the Salt Lake Valley over the years and I can genuinely say PMS is the group you can trust to do what’s best for you and your community.

Negative experience: Not pleased with this management company. They raise HOA fee every year since we hired them. However, nothing has been done, except putting up couple unnecessary parking signs. Home owners still have to do everything and pay everything out of our own pockets, such as close the pool, clean windows?! Not to mention garage doors were not fixed after more than 2 months, which leads to cars that parted inside the garage got vandalized and still no responses. They were able to provide video footages which the home owners paid more than 100K for the monitors and internet to support the monitors each months. It's a very suspicious and unreliable company.

Fantastic experience: Very skilled and moved my best friend in quickly and efficiently even though they only had a few days to work with. Very professional

Negative experience: PMS is right and the perfect acronym for how the staff act. I am so glad that my bf has finally escaped the property being managed by them. Maintenance requests always went ignored until there was significant damage and our landlord would then have to call them to remind them their job is to handle property needs not him. Front desk girl is beyond rude and shouldn't act like she's still answering the phone for Walmart where she can act like a brat. If you are a renter in a condo community stay away from any that have PMS as their management or you'll wish you had listened to all the negative reviews. Bad bad bad company. No wonder they have a D- on the BBB site.

Fantastic experience: These guys do a great job! I appreciate their swift responses to Emergency repairs sistuations. Greatful for what they do!

Negative experience: Already disappointed my HOA moved to this company. There is a fee to pay via debit, credit, or even electronic check... Ridiculous.

Negative experience: I would give them no starts. They are always at lunch or away. Eva I was told had personal issues and was never in the office. Olivia is of no help. Charles doesn’t respond. They screw up your accounting. They lie to you and blame someone else for their lack of not responding. Their portal app they want you to use has incomplete documentation or no information that is needed. Do yourself a huge favor and don’t use this management company.

Fantastic experience: Excelente atención

Fantastic experience: Michelle and Shannon are so great to work with. They are getting our HOA board organized and getting our property back on track to being the best it can be. Both are great at communication and finding solutions. My stress has decreased exponentially knowing they are on top of things.

Positive experience: Fast and easy costumer service

Fantastic experience: Maintenance has always been very curious and knowledgeable. It has been very reassuring when something goes wrong in the house! Thank you!

Fantastic experience: Property management systems. My name is Jay. I am with park shadows HOA board. I want to let other people and companies, board members and private groups with gated community's who are in need of, or just starting out looking for a company to manage their whole operations. This is the company you want. Eva and her assistant Oliva are as good as it gets in this business. 100% follow through on everything. If they don't know the answer,they will get you the answers you need. Fast and efficient. And most importantly they will deal with those people who like to cause problems. They know the rules, they apply them and do what we ask of them. Eva has contacts and connections for every vendor for all types of services that come up. Again awesome company!

Fantastic experience: Eva is the best property manager out there! I wouldn’t go anywhere else. So helpful and knowledgeable

Fantastic experience: I found everyone at PMSI to be very kind and helpful. Always quick with a response and very understanding of life’s circumstances. Great work!

Fantastic experience: Everyone here is very nice and kind! Thank you PMS, for being very prompt! And professional ❤️

Negative experience: Zero stars if I could. My HOA started using this company and their accounting department is incompetent. They don't read the by-laws and charge late payments and interest fees on dues that they consider late. It takes them forever to correct their mistakes and the issue continues despite ongoing communication. They are also slow to respond to maintenance requests.

Fantastic experience: I always find the help I’m looking for.

Fantastic experience: Great staff who cares about going the extra mile for the owners and renters.

Fantastic experience: Patty Esch is our property manager. She has accomplished more than any other manager we have had. She listens to out board and helps us solve our many problems. She is fearless when confronting contractors and insisting on quality work. I appreciate all she does for Granite Pointe.

Fantastic experience: I have been very impressed with Property Management Systems as the HOA management company for our community. Their responsiveness and attention to detail have made a big difference in how smoothly things run. In particular, Patty has been awesome to work with as our main point of contact. She is always quick to respond to any questions or issues that come up. Her depth of knowledge about HOA management and her willingness to go the extra mile to help have been so appreciated. Property Management Systems does a great job staying on top of all the operational aspects - from budgeting to maintenance to record keeping. I never have to worry that something is falling through the cracks. As a board member, I also appreciate their commitment to transparency and providing legal guidance when needed. Overall, I would highly recommend Property Management Systems for their professionalism and excellent service. Our HOA is in good hands with them looking out for our best interests.

Fantastic experience: Patty Esch does a great job!

Positive experience: Patty is great to work with, and PMSI is always willing to help.

Fantastic experience: We are so grateful for all the insight, guidance and motivation that Patty gives us here at Sunnybrook Park! We love Patty!

Positive experience: This property management company has substantially improved within the last year dealing with condo buildings. Patty E has been responsive, professional, and has the appropriate sense of urgency when necessary. I appreciate her dedication to helping our Board through various hurdles, and greatly appreciate her resourcefulness!

Fantastic experience: I have not had much experience with property managers, but it has not been great. That is, until Patty at PMS came into our lives! She has been wonderful to work with. Responsive, helpful, and truly seems to care about our community. Don't ask for Patty if you sign up with PMS because we don't want to lose her!

Fantastic experience: What a great team to work with. We have used Property Management Systems for several years and their responsiveness and professionalism has been excellent. I highly recommend them!

Fantastic experience: Wonderful experience! Super professional and informative staff!

Fantastic experience: Our HOA has been in existence around 20 years and we have contracted with PMSI for around 10 years; whereas we had two others prior to PMSI. Our personal account manager with PMSI has been Charles Blackwood for most of this time. Charles and his team have been great to work with and are very conscientious taking care of our unique circumstances due to our small property of 90 single lots, with a very large common area. Charles is a great resource with his property management skills, knowledge of how CC&R's work within the law and real estate knowledge, plus he is very patient dealing with "challenging" members. He knows how to back the board up. The company has been very reasonable on their fees and seeks the best way to help out their clients with their resources. Charles is a good reflection of this company and I definitely recommend you investigate their services.

Fantastic experience: Patty Esch with PMsi is always great to work with. Always smiling while getting the job done

Fantastic experience: Our business has worked closely with several of the Property Managers. They have been super to work with. Very communicative and friendly. Highly recommend them for your property management needs.

Fantastic experience: I love how much this Property Management team cares! Patty is amazing!

Fantastic experience: She's the best.

Fantastic experience: The whole process from start to getting my house rented was smooth. All the ladies that have helped have been great to work with and I look forward to working with them during this rental journey.

Fantastic experience: Very well run property management company that takes pride in the communities they support! They are prompt, professional and straightforward. All things that are needed when you either are the renter or are managing rentals.

Fantastic experience: They are great

Fantastic experience: These guys offer a really great service. Their communication is wonderful, I’ve always experienced fast response times whenever I’ve contacted them. Friendly and professional.

Fantastic experience: The staff is so attentive and they always make sure i understand things well. renting can be stressful but they make it easier.

Fantastic experience: Best property management company to work with. The staff is friendly, professional and quick to deal with my requests! I would definitely recommend them

Fantastic experience: Charles and Julie are amazing. I know there is a well oiled machine behind the scene, making this property management company shine. Thank you for always being available to answer questions and put out fires.

Fantastic experience: It’s nice to call and get an actual person to answer! The customer service I receive is always a positive experience.

Fantastic experience: Susan is always helpful when I need help or have questions!

Fantastic experience: This company has excellent customer service and they are very knowledgeable.

Fantastic experience: Very great staff and great experience working with them, especially Susan she was so easy to work with and very helpful and so kind.

Fantastic experience: Always a positive interaction with the staff - very helpful!

Fantastic experience: PMSI has been essential to the success of HOA and property management. Their staff is extremely professional, educated and personable. The tools to manage our HOA are user friendly, and the staff is always available to answer any type of question. The service cost is certainly worth the service and benefit of PMSI.

Fantastic experience: Really awesome customer service and an overall great company to rent through!

Fantastic experience: This company goes above and beyond to help!

Fantastic experience: Susan was very helpful and displayed great customer service

Fantastic experience: The staff at Property management is very friendly, helpful, efficient, and cost conscious.

Fantastic experience: I have nothing but great things to say about the company. Everyone I have talked to is willing to go above and beyond to help

Fantastic experience: I highly recommend PMSI! If I could give 10 gold stars, I would do 12. Very attentive to my needs and always communicating. Thank you PMSI and everyone on the team!

Fantastic experience: I rent from property management system. Every one I have dealt with from office to maintenance has been so friendly and helpful. They respond to all my questions by text within 30 minutes. I highly recommend using their service.

Fantastic experience: Working with PMSI has been fantastic! They're incredibly responsive, making collaboration seamless. Their hardworking nature and attention to detail ensure top-notch results. We value their partnership and look forward to continued success together in the tree business!

Fantastic experience: I never leave reviews but I felt like this was a most. I have nothing but great things to say! They were so accommodating and do their absolute best to make sure I am well taken care of. I’m so grateful to have a positive renting experience.

Fantastic experience: Working alongside PMSI has been great. You can tell the management team here really cares for there communities and are eager to get requests completed in a timely manner and listen to the requests of the communities. They are great with communication and are confident in the vendors they use.

Fantastic experience: I was the Treasurer of my HOA for 5 years at which time I worked very closely with PMS. They were very professional and extremely helpful in providing the services and accounting we needed. I would recommend you contact PMS for all your property needs.

Fantastic experience: We have found PMS to be nothing but helpful and competent. After our previous property management company, PMS has been honest, straightforward and interested in keeping costs down to our community.

Fantastic experience: Using appfolio online tools has been wonderful to manage our HOA. PMS staff has gone to great lengths to take care of issues that have plagued our owners for years. They take care of business!

Negative experience: Customer service is terrible. Good luck trying to get a response to any questions you may have. On 2 seperate matters I am up to the 3rd request for a response but have heard nothing. I was paying Xfinity an additional amount for HD; apparently it is now provided in the cable charge included in our HOA dues. PMS did not advise of this change and after many attempts to communicate with them about this they advised they were unaware of any changes.

Fantastic experience: Kim was amazing, presented us with some really good information. So professional and informative. When we pull the trigger we will definitely see her again. I recommend Kim for your PM needs , thanks again!!

Fantastic experience: In a bind and needed a rental ASAP. They found one that worked for our needs, our price range, and could get us in ASAP. The ladies in the rental office are my super hero’s!

Fantastic experience: My son had originally rented a condo through PMSI 3 years ago. The owner of the condo switched management companies shortly after my son moved in . The new company was Wasatch Leasing and Property Management and they were absolutely horrible!!! When my son moved out on May 31,2023, they told him he would get his full security deposit of $1250 refunded to him by July 1st. Of course, when that date came they started giving us the run around. They stopped answering their phones and emails. We reached out to PMSI for help and even though they were no longer responsible, Stacy Colvin went above and beyond trying to help us and eventually resolving the issue with the owner. There is no way this would’ve been resolved without Stacy’s assistance!! Thank you!

Fantastic experience: Great group to work with. I highly recommend using their services

Fantastic experience: Very professional and courteous customer service!

Fantastic experience: This company is great to work for, and we take great pride in providing the best service to our clients. Let us show you what we can do for your Community or your rental property!

Positive experience: Not good communication for the HOA

Negative experience: HOAs are a scam. Stay away. (Response): yeah, you can let me secede from it.

Fantastic experience: I called the office number and was very impressed with the lady who answered the phone. She was very knowledgeable about the properties they have available. It was good to talk to someone without feeling pressured. Thank you to the boss for training your employees proper people skills. I will definitely be referring anybody that is looking for a rental. Great company all around. If I could give a 10 star review I would.

Fantastic experience: I rented from PMSI for approximately four years and it was a great experience. Maintenance requests were always responded to promptly and the staff was always extremely helpful and kind. I would highly recommend them to anyone!!

Fantastic experience: Hands down the nicest and easiest property management we have ever had. We have had nothing but pleasant experiences through out our 2 yr lease, which we just decided to renew for another year. All maintenance requests were responded to and handled in a timely manner. We enjoy working with Lorie, she's the BEST!

Fantastic experience: This was a great company to do business with. And they paid me within 30 days.

Fantastic experience: I have been renting from PMSI for a couple years now, they have made the process smooth and easy. A human being actually answers the phone and is always helpful and willing to go above and beyond to get things done. I will only rent from PMSI, nowhere else.

Negative experience: The Board of my condo development and this property manager SUED me for building a pergola on MY OWN DECK. They won because the CCRs give them the power to 1) make subjective decisions on what can be put on limited common property 2) called this pergola a nuisance. 3) claimed it impeded their influence and control (that should scare the bejesus out of you!) and 4) required me to pay $8000 to their law firm because I lost that suit. What self-respecting law firm accepts a case to sue over a pergola and charges eight grand? Miller Harrison LLC, that's who. Stay away from PMS, this law firm, their certifiably-insane (IMHO) current president and board members who change the CCRs so that one of their own can keep her obnoxious poodle, (over the 40 lb weight limit) can stay. Same dog knocked my elderly neighbor to the ground and significantly injured her. No Board action or lawsuit on there, because pergolas are more dangerous (SMH).

Fantastic experience: I live in a condo that utilizes Property Management Systems (PMS) to help us run our condo property efficiently and to help our HOA meet the needs of our owners and make wise decisions about our property. As president of the HOA, I am extremely happy with PMS. Their website is user-friendly, their representatives are responsive and respectful and their whole approach to managing our property is one of mutual respect and openness to our needs and wants. We have a wonderful property manager from PMS who Zooms in each month for our HOA meeting, is responsible and professional, and who is always willing to listen to our desires, then give her professional opinions based on her extensive experience in the management of other condo properties. We are truly thankful to PMS for the careful, professional management they provide us. We have a well-run condo property and we attribute it largely to PMS. Thank you to all of you!

Fantastic experience: The staff at Property Management Systems, Inc. have been a real resource for our community, we appreciate all the efforts they put forth, in helping us to manage our community affairs. They are great people to work with! Thank you, Dennis Mullen Country Park Villas HOA Board President