Pineapple Property Group

Negative experience: UPDATE: The unit I applied for isn't even on their website anymore, so obviously they couldn't be bothered to let me know I didn't get it. I don't even know why I wouldn't qualify, since I believe I should have met all the requirements based on what the application said, or if it was something else. Would not recommend wasting your time and money with this company. When I applied to rent one of their units, they said I was the first one to apply so I would get first consideration. They said I could schedule a viewing once the apartment was cleaned. When the time they had said it would be ready came around, I reached out and they said it wasn't ready yet. I reached out again a couple weeks later but I never heard from them again. Not sure if they had lied when they said I got first consideration, or couldn't be bothered to tell me that I didn't qualify for some reason, but either way it's very rude and dishonest of them to never reply to me. So I wasted $50 (one of those companies that charge an absurd amount to run a background check and then pocket all the money of all the applicants that didn't get the unit) and weeks of my time waiting to see the unit. Also, when a bunch of good reviews are left within the same of time, obviously a lot of them are fake and paid for - they probably get a discount off of rent if they leave a good review or something.

Fantastic experience: Charles really went above and beyond while doing the maintenance where I live. Not only was he very friendly, but also very fast and efficient. I haven’t had any problems since! If I could give more than 5 stars I would, he really is amazing!

Fantastic experience: Charles was very professional and took pride in what he was doing. Never doesn’t anything half way. Always to the highest standard

Fantastic experience: I had a great experience working with Crystal Cisneros at Pineapple Property Group, LLC. From the very beginning, Crystal was responsive, professional, and extremely helpful. She provided information promptly, gave me access to tour the unit, and clearly explained the deposit requirements and full cost breakdown, which I really appreciated. What stood out most was her attention to detail and follow-up. She checked in with me, answered all my questions thoroughly, and made sure I had everything I needed to feel informed and comfortable throughout the process. I didn’t end up renting there because of the availability dates. If you’re looking for a leasing agent who is knowledgeable, organized, and genuinely helpful, I highly recommend Crystal Cisneros.

Fantastic experience: Kali had been great and very responsive in helping me get into my new rental!!

Fantastic experience: Charles and BJ, the maintenance guys have both been helpful when we’ve had repairs needed. They are knowledgeable, quick and friendly.

Fantastic experience: Crystal was so helpful! She even went out of her way on her day off to help me get my deposit to them.

Fantastic experience: Thank you to Charles, the tech that came out to look at the furnace situation. He was very nice and answered all our questions. Even some not about the furnace. I would give him 5 stars!

Fantastic experience: Crystal was very helpful and answered every question I had in a timely manner.

Negative experience: This is the WORST RENTING EXPERIENCE I HAVE EVER HAD. I’ve lived in multiple apartments and have never had any issues but this Management company is so terrible that I’m taking the time to write a review. To start, they have so many hidden fees such as a $40 fee every month for “maintenance and inspection”. When I called after the first month to ask why when we hadn’t had either done since our move in, they claimed it was for an inspection they do 4x per year in which costs $120 during which they change the batteries to the fire detector and make sure the door lock works. MIND YOU, when we moved in NONE OF THE FIRE DETECTORS WORKED. We had to replace the batteries for all of them. Our door also stopped working and was out of batteries and we asked them to come change it and check everything, which you’d assume would be included in the $40 fee I pay every month. Instead maintenance dropped off batteries on our doorstep and told us to replace it ourselves, which wasn’t the problem in the first place. The buttons still weren’t working. Finally, today they came and changed the batteries while I was at work, and when my partner and I got home they had changed the code and not left us a key, nor told us the code. So after an HOUR of being outside in the cold and not getting a response from anyone but the poor front desk worker who didn’t know what was going on, they finally told us the new code. Anytime I have requested maintenance for this apartment, the response has always been that they would have to charge us extra and that we should do it ourselves. They’ve also never given us 24hours notice before entry and have said they were here when we are at work, or given us 1 hours notice, but then gotten mad when things aren’t out of the way (I literally made a note on our maintenance request to let us know in advance so that we can clean the area for them). They also never gave us a key for the back lock, and today claimed the person they needed approval from to get a new key was out of town, despite the fact that we have been requesting a key for that door since the first day we moved in. The people that helped us tour and the front desk are excellent, however the maintenance is absolutely terrible. Do not make the same mistake as me and sign to this apartment. I will 1000% be looking for somewhere else to live next year. I’ve only lived here 3 months and have already had all of these issues as well as numerous unlisted.

Fantastic experience: Great service and friendly customer support, p.s Justin repaired the water leak from under our sink, and also did a great job fixing the toilet pump!

Fantastic experience: We’ve only a few maintenance issues over the past couple of years. Justin replaced our garbage disposal and repaired a few other things. He did a great job and was very efficient and communicative. Thanks Justin!

Fantastic experience: Crystal was amazing, quick at respond and very informative. Amazing customer service

Fantastic experience: I was lucky enough to work with Crystal who did an amazing job getting my apartment all set up within a week of contact. Super smooth process with no hiccups along the way!

Fantastic experience: Crystal was amazing at communicating throughout the entire viewing and application process. She helped us after hours to speed up the process and make our move in as seamless as possible. Highly recommend her amazing help to everyone checking out the Pineapple Property Group!

Fantastic experience: Great rental property businesses. The right way to go if you are looking for places to rent.

Fantastic experience: It's nice to talk to real people that care! Great company, special thank you to Crystal for always responding & helping us over the weekend!

Fantastic experience: Crystal is a great person to help you get into a place My experience with him has been lovely it's the best ever she's a good agent Great agent she's the best

Negative experience: They suck at communication I tried to contact them about a property and it took days to get basic information out of them and eventually they just stopped responding altogether. If you can go with another company please do

Negative experience: 6 month update: the carpets weren't cleaned before we moved in and still smelled like cat urine in multiple rooms. We let that go. Then 2 months in, the owner wanted to sell, right after we signed a lease, and now we have to constantly be ready for showings. We were promised AT LEAST 24 hours notice, but random people keep showing up without an appointment. The employees are snippy and condescending about the notices, including from the CEO, even though we weren't receiving any texts or emails for a while. Nobody tried to email us for MONTHS when texts didn't get a response. This was the case for myself and my husband so OBVIOUSLY it was THEIR text service issue. We were incorrectly charged an extra fee for months and had to remind them 4x to remove it. We were hoping to be here long term, but being treated like we're squatters and not paying residents is getting REALLY old. This is supposed to be our HOME, but we're reminded constantly that it's not. Thanks guys. REALLY love that you've made us feel so uncomfortable. Used to be a 5 star rating and I was hoping not to have to change it, but enough is enough.

Fantastic experience: The place is wonderful and spacious for my family. I love it! Crystal and Trevor were very helpful and we are very happy with our move! We are from out of state and had never moved across country so the rent process was scary for us, but thank goodness Crystal and Trevor made the process easy and was very quick with answering all of my questions! We are happily living in our wonderful home. Thank u pineapple group!

Fantastic experience: Crystal was so helpful in my apartment search and the application process! Such an easy company to work with.

Fantastic experience: Crystal is absolutely wonderful she has helped me get back into the building when I forgot my code and was so helpful and understanding I recommend this place to anyone :3

Negative experience: Edit: This is in response to your reaction to my original rating. IM TAKING OFF ANOTHER STAR. You wait until AFTER I have moved out to respond? Its been months! I dont live there any more! What are you going to do? I highly doubt that you can send me a check or do anything that will effect my current living conditions.

Positive experience: They were able to make things right and meet me in the middle after my lease was up

Fantastic experience: Just moved into my new place but I have to say, the process from showing to applying to moving in was extremely fast and smooth. Crystal has been amazing at communicating so far and has made it the easiest move I’ve ever had.

Fantastic experience: Crystal is the best! whenever I have had a question she has responded in a timely manner and is always friendly and helpful! she is always professional and I appreciate everything she does!

Fantastic experience: Kali goes above and beyond to send her maintenance team out whenever there are things needing to be fixed at my unit. She is quick at her responses and knows how to handle further situations that occur. I love that she has been a part of my experience living here and that I can count on her.

Negative experience: The technicians talked their way into the apartment that I rent under false pretenses, lied to my face, and were rude to me in the extreme. Had I known they were going to behave this way, I would have never invited them in to do their so-called "work". I told them as much, and explained that their behavior was making me uncomfortable, and asked that they please stop and please leave - and they refused to do so. I am paying rent to a company that does not care about their tenants, and whose techs use intimidation tactics on residents. I have been the victim of multiple burglaries since moving here. This property management company has little regard for the safety or comfort level of tenants. I am not the only tenant living here that feels this way. Several of my neighbors have had similarly negative experiences.

Fantastic experience: I had a great experience working with Kali. She is very easy to work with and very attentive to address any maintenance issues I have in the property I am renting. Recently, the air conditioner was not working and she went far and beyond to help fixing it. Kali always replies quickly and she is very polite. I highly recommend her because she is very professional, proactive and responsive to any maintenance concerns. She provides a great service all the time.

Fantastic experience: Alonzo came to repair my floor. He was very nice, professional and did a fabulous job on my floor! Thank you, Alonzo for completing a job that others couldn’t! And kudos to Jess for promptly responding to my messages!

Fantastic experience: Jess from Pineapple Property has been great to work with. She's responsive, friendly and personable. She went above and beyond to connect us with a knowledgeable general contractor for our office building.

Fantastic experience: Our air conditioning went out and we had to call at 4:30. They were so nice and the maintenance person named Justin came out that evening. He tried really hard to fix it but unfortunately it needed something that had to be ordered. He did bring some window ac vents for us to have until they could fix the final problem BUT Justin was amazing. He had to stay for a while setting it up and trying to fix our air conditioner. He was the absolute best. Very polite and kind and trying everything to make sure we were going to be okay and comfortable. Every-time I have had to call pineapple property they have always been so kind to us which I appreciate so much. Thank you Justin for doing such a great job.

Negative experience: I’m convinced that all of these positive reviews are from people who received gift cards for writing something positive, written by bots, or family members of the employees involved within pineapple property group. Everything was fine living at my pineapple property managed apartment until I actually needed to get in contact with them. They respond to messages at glacial speed, deliver false promises on maintenance requests/general inquiries or they just completely ignore you altogether. My apartment got broken into and it took them multiple days to respond to my emails and calls to help me get my locks fixed. Also, they will nickel and dime you every month for rent utilities, and they will do whatever it takes to assure that you will not receive your full security deposit back. If you’re skeptical about this business, trust your skepticism and intuition and rent with another property group or lease from a private owner. If you’re thinking of using pineapple to manage a property that you own, just don’t and look elsewhere. This is a very shady company. Cheers y’all!

Fantastic experience: B & Cristal have made the approval process extremely easy. They are prompt with responses and very nice! I’m very excited for my new apartment :)

Fantastic experience: Jessica is awesome to work with. She is quick to respond to any of my concerns. Quick to resolve any problems that may arise. Would suggest for any remodel needs with quality work at a fair price.

Fantastic experience: I am so thankful for JC today! I called in for Pineapple properties maintenance to come fix my dishwasher and my shower. Wouldn’t you know that of course my dishwasher didn’t act up and was just fine when JC went to check it out today. I appreciate that he didn’t look at me like I was stupid that he just let the dishwasher run while he took a look at the master bathroom shower. The shower has been acting up “squealing & high pitched screaming” as the shower is used. JC went right to work on the shower. He is always so knowledgeable & kind! He works hard to make it right. I appreciate that immensely!

Negative experience: When we first started working with Pineapple they were very efficient. From the time we toured, applied and were notified that we were approved was very quick, and for that we are very appreciative. They begged me to leave a review at that time and I didn't because I wanted to test the waters to see how the rest of my experience was going to go. Well I am glad that I did - we have now been in the place that we are in for 6 months. When we first moved in, we were told that the house has central air, but that the landlord said we could use that or the swamp cooler. Granted, this was in January so we did not need them at the time. The warmer weather comes around and it starts warming up in the house so I turn the thermostat to the cold setting and wait.. nothing ever kicked on, or anything. This went on for a couple of weeks because I was waiting for Pineapple to come turn on the water to the swamp cooler and take the cover off (something that should be done as a routine maintenance). Well they never came out so I submitted a ticket for it, by this point it was getting up to 80+ degrees in the house. I was told at that time that the landlord said the swamp cooler doesn't work - even though we were told from the beginning that we could use it. There are two very small AC units, one in the master bedroom and one in the kitchen, that keep those two rooms mildly colder, when I submitted the ticket for this, Pineapple came to "inspect" the AC units to make sure they were working appropriately. When the maintenance guy came by, he walked in the front door and said "yep, I can feel that it's too hot in here" and said that he would let the team to know that they will need to be reaching out to the landlord for approval to get some window AC units installed - never once even looked at the units. In the midst of all of this, in May, I received texts that someone would be coming to turn our sprinklers on. I was told 4 different times that someone would be out and no one ever showed up - once they finally did, the tech never notified me that he was here or anything, just walked into the backyard. After watching the sprinklers come on a few days later, I noticed that there is one in the back yard that is shooting up like a fountain (this should have been caught when they came to turn on the sprinklers). So I texted the maintenance line to notify them of this - I got a response that said "we are short staffed today, but I will see if I can get a tech out this afternoon to fix it". No one ever showed up. I let this go on for over a month just to see if they would ever do anything about it and they never did. So I submitted another ticket to have them come out to fix it. They again told me multiple times that they would be here on different days and never showed up, I have repeatedly asked for a text when they are going to be coming out so I know what to expect, and they have yet to do that. The tech finally showed up - again, no notification that he was here, and started fixing sprinklers. Unbeknownst to me, we get a $350 charge for fixing our sprinklers!!! We have since repeatedly called and texted to try and get an explanation for this charge that we were not told we were going to have and no one has returned calls or texts. The sprinkler that was shooting up like a fountain is STILL broken and they want us to pay for something that hasn't even been fixed yet. We got notification over a week ago that the landlord had approved the window units and that they would be out on Monday (7/14) to install them. We haven't heard a single word. No text saying they weren't going to make it or that they needed to reschedule or anything, they just don't show up and there is zero communication. They will not respond to repeated texts regarding all of these issues, if we call, it goes to voicemail, leave a message and the call doesn't get returned. It has gotten up to 83 degrees inside the house and that is at all hours of the day. We have two kids and living in these temperatures is inhabitable. DO NOT GO THROUGH PINEAPPLE PROPERTY GROUP

Fantastic experience: If you're looking for a service that combines expertise with genuine care, look! JC is a skilled professional but also incredibly kind and respectful. He goes above and beyond to ensure he leaves you with peace of mind, knowing everything is done right, I highly recommend him for anyone seeking quality services.

Fantastic experience: Pineapple Property Group was the first company to take our family serious. We found a home that fit our family’s needs and moved in within a few days. Crystal answered all of our questions and helped us through the application process. I would recommend going through Pineapple Property Group when looking for your next rental.

Fantastic experience: I had a good experience with Crystal! I think my apartment was average and what you would expect from a rental in a college town. However, the responsiveness and helpfulness from Pineapple Property Group! They were 100% willing to help and help swiftly, which made for a very pleasant experience with them!

Fantastic experience: We have been working with Crystal at Pineapple Property Management for a few weeks now & I must say that they are always quick to respond, informative, professional and a delight to deal with. I would recommend them to any of my friends or family.

Fantastic experience: Crystal was very informative and accommodating during the showing of our new rental property. We were very impressed with her professionalism and would highly recommend her.

Negative experience: Move-in: Crystal made the lease and move-in process easy! She Answered all of our questions quickly and made sure we understood everything. No problems with Pineapple so far! Move-out: Terminated lease early. We got carpets cleaned as required by our lease and they charged us again to get carpets cleaned citing “odor” as the reason to clean it again. Charged us a cleaning fee when the apartment was as clean as it was on move-in. Charged us for damages on the walls and paint that were documented on their move-in inspection. Informed them of these issues and they stated that the walls were charged to us to make it ready for the next renters even though they were there prior to our move-in.

Negative experience: I initially wrote a nice review after the initial contract signing but here is my update after renting with them for a couple months: Pineapple was not so prompt in responding to things post rental agreement signed. Also feeling kinda nickled and dimed. Due to work circumstances I was out of town for about 6 of my first 8 weeks living there. I didn’t get to use the house very much before my 10 day inspection period was up so when the garbage disposal broke also my immediately (once I was home enough to use it) due to the previous tenants damage, (tons of hair not the color of my own clogging up the kitchen sink) my security deposit was charged. It’s my own fault for not checking every aspect of the house more thoroughly, just a bummer that I had no idea before the money was taken out of my security deposit that I was gonna get charged. It felt underhanded, and maybe it wasn’t but it put a bad taste in my mouth. In my experience renting, maintenance is part of what you pay for but not so much with these guys. Maybe I was just spoiled at all of my previous rentals? Additionally they are probably doing their best in dealing with the HOA, but I wasn’t made aware of the rules and when I accidentally violated them, I didn’t get the warning till super late. Lastly, they never gave me the fob for my HOA clubhouse or told me where my mailbox was so I had to figure all that out. Just feels kinda disorganized and was a bunch of extra work to try and figure out all the right places to get what I needed. And it took several messages with Pineapple over several weeks (because I was ghosted via phone) to figure out what I need to do to get the fob and mailbox info that should have come with the house. I will say they respond best (pretty much only) over the app but they originally told me that Crystal would be my contact. I’m not blaming her, I guess I misunderstood, which is super likely. I just wish that someone would have told me rather than ghosting me so I had to start figuring out other avenues to communicate. I feel like they mostly want to take care of themselves and are often only prompt when they are getting something more out of me. Not mad, just disappointed. I do recommend using the resident app and avoiding calling or emailing as that was mostly useless for me. Those have been my initial thoughts fwiw.

Positive experience: Took a short amount of time and has done a great job so far. JC is very efficient and said he will return to finish the paint match this Monday. Thank you!

Fantastic experience: We had an amazing experience with Pineapple Property Group!! JC did such an impeccable job, taking care of the yard and cleaning everything up! He fixed some sprinklers that were having issues and made sure everything was working properly as well! Did not expect to be so surprised when seeing my yard after he was finished, but wow it looks incredible! Definitely recommend JC for anything you need, he will make sure it looks the best it has in years ! Great job Pineapple Property Group! And thank you so much JC !!!

Negative experience: Poor communication experience during application process. Echoes the experience of many other negative reviews, seems like an issue worth noting if you are trying to rent from them.

Fantastic experience: JC is the best maintenance guy! Our AC went out and he came over within an hour, found the problem, brought us portable AC units, and came back every day until it was fixed. He was also so nice and explained everything!

Fantastic experience: Had called in and spoke to Kali about the issues I was having with my fridge not cooling. And not even a hour later they had a tech on site, JC answered all my questions, Fixed the second fridge till they were able to get a new one ordered. Thanks U guys are the best!

Fantastic experience: Billy is super helpful and always gets the job done. He’s also a great guy and I enjoy talking to him. Just recently he fixed our toilet that was constantly running, only took him a few minutes.

Fantastic experience: These guys were super responsive and made the process easy and fast when we really needed it to be! From the property viewing to signing the lease we had a great experience everyone was helpful and friendly.

Fantastic experience: Jessica Snow is a wonderful person to work with. Not only is she great with communication, but also with on-time payments! Plus, she's really great! :) Thank you for your continued business with us!

Fantastic experience: Pineapple Properties has been managing our 27 units for the past year. We feel very fortunate to have an exceptional maintenance director Jess , who keeps everything running smoothly. They’re responsive, organized, and truly care about the comfort of our residents. Issues are handled quickly and professionally, and the maintenance team is always courteous and efficient. It’s a huge part of what makes our community such a great place to live. Their leasing department with B has also been a pleasure to work with, making vacancies easy to rent. She also works hard to retain good tenants. We are so glad to be working with this company and would recommend it to everyone.

Negative experience: This property management company is banking on tenants not reading their monthly rent statements or talking to each other. I was charged fees for issues caused by other tenants, and getting a straight answer from anyone is nearly impossible. They offered me a “special” early renewal—with a 34% rent increase. That’s with no upgrades to the apartment: no washer, no dryer, no dishwasher, and no central AC. Based on past reviews I’ll be lucky if I get my security deposit back, lol. I wasn’t able to get mail for over a week because they failed to notify USPS of a new code on the door so they couldn’t access our mailboxes. Packages are regularly stolen with no care from the management company, our laundry room was broken into and my clothes were thrown all over the floor, and they did nothing to secure the property further or ask if I was okay or missing anything after I let them know what happened? Neighbor’s apartment was broken into and it took them a week to replace his locks. Just rent literally anywhere else.

Fantastic experience: Crystal was so helpful and easy to work with. She made process seamless and responded quickly to all of my questions.

Fantastic experience: Crystal was communicative, punctual and super helpful- very refreshing with the many difficulties of apartment hunting. The unit we toured was not the right fit for me, but she spent time discussing what I was looking for and sent me another option shortly after our meeting. Property Management companies stress me out, but if Crystal is at all indicative of how Pineapple is run, they must be great!

Fantastic experience: I started using Pineapple to manage a property of mine rather than doing it myself. Jordan met my wife and I at our property and I was impressed with his knowledge and professionalism. We also had Jess come over to our new property and she was absolutely fantastic to work with. She was able to take pictures of the project and promptly get us a person that could handle the job. I was very pleased with their contractor and I’d use them again in the future!

Negative experience: Crystal was really frustrating to work with. We toured a property at 9am the first day it opened (previous tenants still had trash in the garage & backyard), and submitted our application within 2 hours of viewing. We were told a day later that we were behind another group that expressed interest in the property (not sure how it was possible crystal told us we were first). Crystal told us the group in front of us had 24 hours to sign the lease then we would be next in line. That group proceed to miss the deadline to sign, so it should have passed to us. We were ready to sign and pay the deposit but they decided to give the other group more time - incredibly unfair because it kept us waiting when we were ready to move onto the property. Very bad communication the whole way through - never responded to our emails either.

Fantastic experience: Kali has been good to work with regarding my 2 rental properties and maintenance. She recently called me asking for permission if her team could install a hand railing going down stairs I'm one of my properties. I appreciate that she informed me first.

Fantastic experience: Jessica the maintenance manager was very easy to work with, very kind and helpful. She responded very quickly when needed. Overall a great experience!!!!

Fantastic experience: Jess at Pineapple Property was incredibly helpful with a recent remodel on my home! Within a week we had contractors on sight and the job done. I would highly recommend.

Fantastic experience: Crystal was so helpful in showing the property we were looking at. Smooth experience and helpful communication. She helped us get approved quickly! Thanks Crystal and Pineapple Property!

Fantastic experience: We are about to move in to our new home rental and have had a pleasant experience with Crystal. She showed us the house, and was prompt with our application/docs we submitted. The whole process was simple and she was a great liaison for us when we had questions for the homeowner. Thank you Crystal!

Fantastic experience: Recently my oven stopped working. When I got a hold of the maintenance crew Kali sprang into action! She was able to get me a replacement so quickly!! Thank you so much Kali!! You and your crew are amazing!!

Fantastic experience: Kali make's sure that I have everything done on a timely manner! I love that I can text or talk with Kali at anytime if something is wrong!! Love Pineapple property's new App to upload photos and write what is going on in my Apartment!!:) Kali and all the other member's that work there make it easy to let them know what is wrong! Thank you Kali:)

Fantastic experience: I rent an apartment in the Salt Lake area that is managed by Pineapple Property. When there was a significant water leak in my place originating from another unit I hopped onto the renter portal and submitted a maintenance request. Within a few minutes Kali acknowledged the request and a technician arrived within the hour. Mold resistant primer was applied and after finding matching paint, Ken made the affected area look so good! I greatly appreciated the quick response, regular updates, and quality work.

Fantastic experience: Crystal has absolutely made the rental process super smooth. She seems to have great integrity and has made the stressful situation of moving a breeze I can’t thank her and the pineapple team enough.

Fantastic experience: We took possession of our new rental home about a week ago. Crystal showed us the house and was very helpful throughout the application process. She also went above and beyond to make sure the process could be done by the time that we were promised it would be ready. Naga was very thorough during the check in process. We love and are excited to move into our new home and hope that this experience continues through our lease.

Fantastic experience: Our experience with Pineapple Property Group was fantastic but specifically Crystal who went above and beyond. She was so attentive and helpful through the entire process. She was responsive even when I didn't expect it. We had a small hiccup and she thought outside the box and quickly helped us resolve our issue. I can't say enough positive things about Crystal and this property management company! Thank you!!

Fantastic experience: I worked with Crystal and Naga to get this all set up and they were super helpful. Crystal facilitated the paperwork smoothly even when there was a glitch on my end, and Naga was great with the maintenance check/initial walk-through. Everything was well explained and easy to finish.

Fantastic experience: My water heater was starting to fail , Ken came out and replaced it and was very thorough in getting everything taken care of and cleaned up after himself. Great experience, and thanks Ken for getting the hot water back up and running today!

Fantastic experience: Crystal at Pineapple Property Group was amazing to work with. She showed up early for the house showing. She was helpful in determining and showing the whole gamut that was in working order. And she went above and beyond getting me more storage and a great deal from the landlord. She’s good at what she does and is high spirited in her efforts.

Fantastic experience: I experienced the most spectacular Maintenance Service ever. Dustin was very professional. Your staff member “he”went above, and beyond to accommodate the issues. Omg! He’s phenomenal, he cared on making concerns his Priority As well. I highly recommend him to each, and every tenant who needs any kind of repairs completed. Kudos to Pineapple Property Group for extending the opportunity for him to reciprocate his work ethics! I am recommending him as my Maintenance Technician! Sincerely Ms Patricia Williams 13084-South Tortola Dr. Unit M102

Fantastic experience: I cannot express enough gratitude for Kali and the exceptional service she provided during a particularly urgent situation. Faced with a dire service request, she went above and beyond to ensure everything was resolved promptly and effectively. Without hesitation, Kali proactively stepped in after hours to escalate the issue, demonstrating her unwavering commitment to excellence. What truly set her apart was her diligence and care. Kali took it upon herself to investigate and discovered that my appliance was still under warranty, a detail I would have overlooked. Her effort not only resolved the immediate concern but also saved me a significant expense—showcasing her ability to prioritize my best interests and protect my budget. Kali is the epitome of dependability and trustworthiness. I feel incredibly fortunate to have someone of her caliber managing my rental property. Her proactive approach, attention to detail, and genuine dedication to doing the right thing provide me with immense peace of mind. Kali’s commitment to excellence is truly unmatched, and I am deeply grateful for her outstanding support.

Negative experience: Property owner perspective. Read this with the understanding that we signed with Pineapple for management of our single family home in Davis county. We contracted with Pineapple for property management due to their monthly costs being low and by a recommendation from a realtor. It was a practice in the saying “you get what you pay for”. We have a litany of complaints but the most egregious include inaccurate rental assessment: ended up listing and renting for 40% lower than their assessment after sitting on the market for nearly three months. Turnover: had no less than three contacts managing our property. Very poor communication: on many occasions we had to reiterate issues from one person to the next in the organization due to a lack of interest and communication for the challenges we had and presented to them. Additional fees: their handyman offerings are extremely expensive and didn’t do a good job. We ended up repairing most issues ourselves to save money. Overall, we have since moved onto a competent property management team and glad we paid a little more for considerably better service.

Fantastic experience: Excellent service and excellent policies. B was very professional when talking to us and very much made our lives easier. She got us through the process quickly and was very up front with us. Enjoyed my experience very much. Additionally, after having lived in their property for a bit, they’ve done a good job. The best thing is that they’re quick with responding to maintenance requests, and do a good job fulfilling them in my experience.

Fantastic experience: Our furnace went down. Dustin was quick to assist and diagnose the issues with our furnace. He was able to get our furnace back up in running within an hour. Thanks to Dustin we have heat in our home once again. Thank you Dustin!

Fantastic experience: My experience with leasing through Pineapple Property Group has been great! The staff have been very responsive. Crystal went above and beyond to answer all my questions along the way. I was able to find a duplex to meet my family needs within a short period of time. Thank you guys so very much.

Fantastic experience: The Pineapple maintenance team was great to work with. Jess responded quickly with a friendly attitude. The tech that came to address the issue was very kind. Quick and friendly communication from Pineapple’s maintenance team!

Fantastic experience: I dealt with Crystal at the pineapple property group, and found her to be extremely helpful, courteous and professional. It was a great pleasure dealing with her and found her to be miles above the typical property manager type person. Pure excellence!!!

Fantastic experience: B was very friendly, easy to coordinate and work with. Highly recommend! she answered all my questions, made everything very easy to complete from lease signing to the deposit. images and descriptions of properties were very accurate and fair.

Fantastic experience: This review is for Ken the maintenance man who is fantastic and does the best handy man work I've ever seen. Pineapple property group on the other hand is working with us, but the house we rented has several issues that made in inhabitable. Most of those things are being fixed now. To reiterate: Ken == 5 stars Pineapple property group == 2 stars

Fantastic experience: Kali and her maintenance team at Pineapple property were excellent! They helped us replace our old stove as soon as the problem was mentioned and were extremely professional and helpful.

Fantastic experience: I’ve had a great experience with Pineapple Property Management company. Their team has been consistently professional, responsive, and attentive to my needs as a tenant. Any maintenance requests have been handled promptly, and they always keep me informed about any updates. The property is well-maintained, and they go the extra mile to ensure a comfortable living environment. It’s clear that they genuinely care about the residents and the quality of the properties they manage. I highly recommend them for anyone looking for reliable and top-notch property management services. Thank you!

Fantastic experience: I have loved every step of becoming a tenant of PPG LLc. Everything has been smooth from tour, getting keys to now moving in. I look forward to calling this new apt home and I have ppg to thank for it. Special thanks to B, Haga and the front desk. All have been kind and informative. Thank you!

Fantastic experience: Ken did a great job at repairing the leak in the bathtub. He responded immediately to the urgency of the leak and I give him a 5 Star rating. Please thank him for a job well done.

Fantastic experience: Crystal, our leasing agent, was so communicative and on top of it. She made the application/move-in process so smooth, quick and easy. We didn't meet the landlord but they were willing to work with us on our move in date etc. Honestly overall would highly reccomend looking to rent or own through pineapple property group

Fantastic experience: Crystal was so sweet and tried her best to accommodate our situation! I loved how easy she was to get ahold of. She answered all my questions and was a great coordinator between the landlord and myself! 100% recommend asking for her!

Fantastic experience: Crystal was an amazing leasing assistant, she was super helpful and she was talking to me throughout the weekend(when she didnt have to at all) and she even was talking to me while she was on vacation! she was super communicative and very nice. Anyone leasing in the future would be lucky to have such a wonderful human helping them through the process.

Fantastic experience: Had an excellent experience start to finish with Pineapple! Crystal was a terrific leasing agent, she had us set up in under 72 hours, start to finish, with our new apartment. She was even willing to work through the weekend! Much thanks to her for making the process so easy. I did have an issue on move-in day, the code given for the lock did not work. I texted Kali with maintenance at 7am, and immediately got a message back! The promptness put me at ease, and she had maintenance here in half an hour to help out. David with maintenance showed up promptly, early, and with a great attitude! Before work hours, I might add. He got us set up with a working code very quickly. All in all, an excellent experience with Pineapple, and happy to call them my landlord.

Fantastic experience: Crystal reached out to me with what can only be described as the perfect property to suit my needs! After hunting on Zillow for weeks, she contacted me and i couldn’t believe the location, price, and included amenities combined; as i said it was perfect. When an issue with my bank arose trying to pay the deposit she was patient and understanding, allowing an extra day. I wish i could rate 6 stars!

Fantastic experience: Crystal was a pleasure to work with through the leasing process. We were under a very tight time schedule for move in and Crystal was extremely accommodating to our needs. We would highly recommend using Crystal and Pineapple Property Group.

Fantastic experience: Crystal was super quick and efficient throughout the whole process. She replied to all of my texts after hours when she didn’t have to. I appreciate her going above & beyond so I could have a quick move-in. This was my first time dealing with PPG and they’re awesome!

Negative experience: same as the other person below lol. moved out recently due to them trying to increase rent on a NON updated already too expensive apartment. there’s no microwave, no dishwasher & get this!! there’s also no in unit washer & dryer & they charge you to use their old washer & dryer in a basement that you’re already paying too much for lmao. can’t even let people wash their clothes for free. i will admit we broke a piece of one set of blinds in the apartment & had a couple holes in the walls from hanging decor. they claimed the floors were damaged? & that they had to repaint the entire unit which is crazy considering my room in the apartment had a HORRIBLE paint job with bubbles & marks everywhere. i get sugarhouse is a good location but they are charging way over for a old apartment with non updated appliances & try to get you to cover their renovation lolol. find somewhere else. SIDE NOTE: i lived here with one other female roommate & i had music on not hearing the maintenance man knocking on the door & they just walked straight in when i was undressed freshly out the shower. another time the maintenance scheduled didn’t come until around after hours & it was awkward…we were about to go out for the night & had to sit & wait for them to change outlets that should have been done 2-3 hours ago. FURTHERMORE they allow the people living in the house beside the apartments to let their dog poop right on the concrete outside the apartment & all in the grass without picking it up. they are also always outside without a leash & have poked their head in my car door when my back was turned. honestly a joke, believe every complaint on here about the deposit they took our entire deposit & are still trying to charge us 200$ on top of it.

Negative experience: It’s possible Pineapple cares, but the owner of 1403 West Temple, doesn’t care at all. Biggest complaint? Power. I had 9 overloads while I lived there, as in, the wires can’t hold a normal amount of current. The breaker box wasn’t even in my apartment. It was in a secret place in the house that the owner only had access to. What kinda ridiculous thing is that?! Continuing with power issues, the apartment had 12 outlets. Ok that’s not bad. But guess how many were all tied together? 8! So I had four outlet “groups” to choose from. Have fun guessing and finding out what’s tied together, they don’t go by room, and I only figured it out after 8 months… What else happened? Oh the basement flooded twice and the landlord didn’t fix it for… three or four months? So the people downstairs had to move due to mold. Sucks for them I guess! One time they fixed the downstairs plumbing, and then it backed up into my apartment kitchen sink. They fixed the roof and were totally fine leaving tar bits and gravel covering everything in my bathroom. The bathroom gets so humid that it drops from the ceiling. The only heating/cooling unit is a temperamental one designed for one room, that can’t keep up, and is in the middle of the unit. Like the air will magically float into the other rooms. Finally, the woman who works for this company, that lives in the building (now in my unit), never seemed to be concerned about the building. There was no introduction, no attempt to communicate personally, couldn’t be bothered to show up as a member of the company. Not to mention her loud dog and even louder squatter I think she called a boyfriend.

Fantastic experience: Crystal is the best! She was on top of things every step of the way! She definitely went above and beyond through the whole leasing process. Her follow up is on point as well.

Negative experience: Taking $300 from our deposit to “paint” the walls, yet we didn’t leave any damage and are likely being charged for the patchy state it was in already. And the new unit we moved into is just as patchy and unaddressed with the wall paint and left over marks from the previous tenant. Not to mention the numerous things broken or missing from the unit, despite informing us it was ready to move in. The cherry on top is the inconsistent and unreliable communication through the online portal or text. Half the time we have to go to the office in person to get anything done. Be wary if you’re working with Kali as she’s been the most unreliable… Also yeah, what everyone is saying about the gift card to leave a nice a review is true.

Fantastic experience: Kali of Pineapple Management was extremely efficient and courteous in supporting my maintenance request. She immediately responded to me and listened to the problems I reported. I felt satisfied in communicating with Kali and her follow up. Kali is a helpful and positive employee for Pineapple!

Negative experience: Worst property service. No one is trained! . That’s their ongoing excuse for being negligent and unprofessional in many ways including adding hundreds of dollars to the lease that are redundant to agreements and are outright illegal; when we try to resolve this, we are told one thing as they conduct the same process leading into further discrepancies between tenant and property management. It’s a migraine living under pinnapple property services. It’s as bad as bad fast food that forgets your order ans over charges you and gives you the wrong items.. just in a home service instead… we are Constantly waiting for maintenance on issues based off poor infrastructure, not us tenants. You’ll have to pay for HOA that damages your property and is unprofessionally conducting low quality work. Lists of unresolved requests for maintenance. Mind numbing frustration over repeat failures of maintenance as well as leasing disputes that prove high negligence by pineapple property services and who ever is trying to run it. It’s certainly not a reliable real estate company for anyone and most tenants have left for this reason.