Advanced Solutions Property Management

Fantastic experience: Mark with maintenance was awesome. Very helpful, polite, professional, and easy to work with! He's also pretty quick at getting stuff done.

Fantastic experience: Really went out of his way to answer any question and to solve any issues I had and was quick in his work.

Fantastic experience: Mark come out and fixed my problem quickly and did a great job

Fantastic experience: Just moved in to one of the units and Brad was handling everything for us. He was a great point of contact along every step of the application/move in process. He was very quick to respond to my questions, was very professional and helpful. I couldn’t say enough good things about him. The only bad thing I could say is I wish he remained the main point of contact going forward! Edit: After living in the unit for 5 years I would still highly recommend renting from ASPM. We received all of the deposit we expected back. They kept a fair cleaning charge due to a lack of time we personally had to clean the oven and windows on move out. The maintenance requests over 5 years all went smooth and were fixed quickly. My only major complaint was that the a/c unit was slow to be replaced in the middle of the 2020 hot covid summer. But they may or may not have been their fault due to supplier/part issues. Overall I would be more than happy to move into another place under their management.

Fantastic experience: I had an excellent experience working with Mike Ryan. He promptly returned my initial phone call and arranged to visit my apartment the following day. Throughout our interactions, Mike demonstrated exceptional professionalism, responsiveness, and commitment — often replying to messages even late in the evening. His efficiency and attention to detail made the entire process smooth and reassuring. I highly recommend him and Advanced Solutions Property Management.

Negative experience: Do not work with this company especially Brad! They are very unprofessional and ask for extra money after being approved. They have poor communication skills and I literally couldn’t give a lower score or I would. Take you money somewhere else.

Fantastic experience: Helped out instantly and was really fast and kind and patient with me. Helped me find out the issue and fixed it instantly and completely honest.

Fantastic experience: These guys (especially Brad, the lease agent) were awesome! Appreciated their communication and willingness to answer any and all questions

Fantastic experience: Advanced Solutions Property Management in salt lake city provided excellent communication, efficiency, transparency, and responsiveness throughout our experience, showcasing a high level of professionalism in their Apartment Management services. Their proactive approach ensured timely updates and clear explanations, making our interaction a seamless and enjoyable process for all entities involved in our Rental Property Management.

Fantastic experience: Brad helped from start to finish, amazing guy 10/10 we got the paperwork completed in a matter of days

Fantastic experience: Mark, was amazing. Replaced my toilet floats with ease. He explained everything “down to a T”. Super friendly and helpful.

Fantastic experience: Wonderful experience. Great customer service from start to finish! I will never use any other company. Have been very satisfied.

Positive experience: We moved into a newly renovated apartment and right off the bat we had quite a few issues with various things. Many maintenance requests were made and sometimes they were cancelled without any explanation as to why. So for that I can’t give five stars for this company as a whole. HOWEVER, this review is for Mark. He’s awesome. He responded to our most recent maintenance request in less than 24 hours and was here in a timely manner. Not only did he fix what we had requested, he listened to our other concerns and took action. He made sure our voices were heard and he validated our concerns. This was one of the first times I truly felt listened to since moving here.

Fantastic experience: I submitted a maintenance request for my and they had someone out the very next day to fix it. The technician did a great job!

Fantastic experience: ASPM and Trent have been dreamy to work with. Patient, accommodating with all of our questions about becoming landlords - and they’ve made the process absolutely seamless - not to mention affordable. Thanks!

Fantastic experience: Mark was super professional & very productive, he gave me a call this morning after just sending a maintenance request the day before. Mark Came in and fixed the middle blind, then ended up replacing all 3 of them! Super fast service took him about an hour total to come check and replace all three blinds. Definitely would recommend mark, funny yet respectful man.

Fantastic experience: This is a review for MARK, The maintenance guy and Mark only. NOT for Advanced solutions property management. Mark went above and beyond when the property management failed to do their job in providing air conditioning in 95° heat of summer of 2025. After two months of trying to communicate and get problems resolved. It took two months for them to get on the phone with us or answer our phone call. Mark went above and beyond and came over over to help. Mark is amazing great guy. great maintenance guy does his job well and actually cares about the tenants and listens to us. Leaving this five star review for Mark and Mark only. Mark is great we appreciate his help. He takes time out of his busy life and schedule to make sure we are taken care of when nobody else would. Keep doing what you’re doing Mark we appreciate you.

Negative experience: Update: Mark, the maintenance tech, is awesome, personable, and gets the job done well. The actual office/property management company is quite hard to work with. They have a text only line which is the only method to contact them. They are not always responsive on this line. Not even the landlord/owner has a contact for them other than the text line. It's honestly a very strange way to do business. Our landlord decided to sell the property, which is fine by us though stressful. The way ASPM handled the process was somewhat unprofessional. They checked out completely saying that the entire process was between us and the landlord's agent even though ASPM still had 30 days on their contract and were obligated to continue providing service. They seemed entirely uninterested in helping us or the landlord. There were multiple times when we were on a time crunch and we had to text begging them to respond to the landlord's agent. They also never responded to requests by our new landlord for a reference which made finding a new place to live challenging. When things are smooth sailing, they are just fine. When anything out of the ordinary happens, they are extremely frustrating to work with.

Fantastic experience: Working with Trent has been incredible. His insights and coaching in real estate investing have been foundational to my journey!

Fantastic experience: Trent is awesome! Always great to work with and great energy! Definitely recommend this team. 5 Stars!

Fantastic experience: Just got a new washer installed and the maintenance man Mark was helpful and quick. Got the old one out and the new one up and running in no time! Thanks!

Fantastic experience: Mark was fantastic! Was attentive to the issues and got the job done efficiently, while being friendly and explaining the issues and tips for better use!

Positive experience: Professional and efficient property management company. I absolutely loved living in one of their units. Blanca specifically was a pleasure and always made sure we were taken care of. The only reason I am not giving 5 stars is because of the fee schedule. Any small misstep can result in a significant fees being charged. I’ve dealt with many property management companies, and compared to them, the fee schedule from ASPM is insane. If you follow the lease to the letter and ensure the place is immaculate when you move out, you won’t have any issues.

Fantastic experience: Kim was fast and friendly and now my lights work!! I would ask for his service again. Susan was awesome. Super knowledgeable, super friendly, helped me with my dishwasher and disposal and even advised me on my freezer. She knows what she is doing, and she brightened my morning to boot. Mark was awesome. He replaced the stove and even had to put a plug in the wall where there was just a direct cord going in. I didn't even know 220 hooked up to the wall like that! He got us all set up in time for dinner! The lovely woman who came to take pictures today was nice. I really felt like she was listening when she asked what repairs we needed.

Fantastic experience: The light ballast in my kitchen was broken causing flickering and heated bulbs. Getting the company to take me serious and send someone to my place was a bit of a joke, but Mark the maintenance guy was absolutely amazing! He called before he came over, he was really good with my lil dog and was very pleasant to talk with. He identified the problem immediately, explained how he was going to fix it step by step and got right to work. My kitchen is brighter and a better shade than it was when I moved in. Thank you so much Mark…I really appreciate you!

Fantastic experience: Mark is an amazing, maintenance man. Trustworthy, very efficient, to the point and explains everything he’s doing.i have even learned a few tips from him. I give him more than a 5 star review. I rate him as a 10

Fantastic experience: Mark was anwesome! He was quick on arrival and efficient with the install for my last request.

Positive experience: ASPM has been very communicative with maintenance issues. Mark was great with my sink repair, and frankly I haven't had any other mechanical/physical issues with the place. Only thing that drops a star is the place wasn't clean when I moved in, but it'd easy to look past because the deal is so good.

Fantastic experience: Mark with maintenance is extremely helpful. I would give him 10 stars if I could! The people in the office are much less helpful than the maintenence people. I wish I could review aspm as a whole, separate from who completes my maintenence requests.

Fantastic experience: Mark was very helpful and quick to solve our maintenance request. He is very friendly and made sure we knew that he’s happy to help with any maintenance issues in the future. Great experience!

Fantastic experience: Advanced Solutions Property Management is so easy to work with. The reviews I get from those they manage are great. I work with Bob and Megan and they are a delight to work with and are so knowledgeable when it comes to managing properties to protect owners from making drastic mistakes that could cost them in the long run. Couldn't recommend them more.

Fantastic experience: Mark our maintenance man is amazing!! Anytime he is even walking by the building he will come and help me with any issues I’m having with my apartment. Very friendly and professional and eager to help

Fantastic experience: Mark is great! Kind, professional, and knowledgeable. Made quick work of our maintenance request. Thanks!

Fantastic experience: Marc was extremely friendly! He was eager to fix extra tasks around the house and overall a very respectful guy!

Fantastic experience: Advanced Solutions Property Management has been a great resource! The owner and his team are very knowledgeable, professional and reliable; they are there for you when you need them the most. I would not hesitate to recommend them to anyone in search of a rental property or looking for help to manage their real estate portafolio.

Negative experience: Horrible management Company they will move you into a absolutely trash, dirty, roach infested apartment and do absolutely nothing about it and then still charge you for scuffs on the walls even though you left the apartment 100 times better and more clean than when they moved you into it I highly suggest not renting from this company.

Fantastic experience: Mark saved the day! He even climbed thru my window to change out door knob since it was broken and couldn’t leave my house!!! Thank you Mark you did it extremely fast too

Negative experience: The management part was the worst, thier support can barely comprehend english. and the help was not very responsive. especially when the heater went out. I wasted my time talking to the agent and she just kept spitting out robotic answers instead of genuinely being concerned for my 1 year old boy who was freezing in the room. it was 53 degrees in my house for 3 days. So I finally got a hold of the actual owner of the house, and he was so concerned that he got a technician within the same day. If you want an expensive company for a cheap almost non-existant service. These guys are the ones to call. I ended up talking to the owner of the property after this whole debacle and to both of our surprise, they've been charging him for work orders that i've ended up cancelling because they took so long and so i ended up fixing myself. This company is so corporate-there is no humanity in it at all.

Fantastic experience: I wanted to give a huge shout out to one of the maintenance personnel, Mark. He was so thorough in helping me with a need in the home. He was super kind and thoughtful through his process. Thanks Mark and thanks Advanced Solutions Property Management!

Fantastic experience: Maintenance : I called Saturday because the hot water do not working . I’m glad that I wasn’t live there yet we were just cleaning and moving stuffs in . Mark he was polite and careful! I was worried because I don’t have hot water and he promptly call me and head to my house and fixed in the end of the day on following Monday .

Fantastic experience: ASPM was a great company to work with. They were always very responsive to my inquiries, they managed the property without any worry, and payments/statements were alway on time. Everyone I interacted with was a pleasure to work with and I'd definitely use them again if I ever have another rental property.

Negative experience: I strongly discourage any tenant or property owner from dealing with this company. My wife and I are homeowners/landlords and rented a property from this company as tenants. What a utterly poor choice. First, birds were discovered in our property in Sandy, UT in the Winter. When we alerted the ASPM they made excuses for who was responsible for fixing a structural issue for months. Weeks turned into months and we dealt with birds at all times of the day and night which was not resolved until July. We decided against renewing our lease as a result. Upon moving out we paid a professional cleaning company, a handyman to paint, and a carpet cleaning company to ensure the house was in excellent condition, which we did. However when we received our security deposit back they falsely claimed the house was a mess, taking over $500 in the process. They never said when they conducted thier inspection or provided any visual proof of issues identified. I wouldn't recommend this company to anyone inclding my worse enemy. Furthermore as a Veteran, I strongly discourage any service members or their families from renting properties from tjis company. Additionally do not alow them to manage your property either. You will regret it personally and financially. Thier communication method is strictly text so do not expect to speak to anyone once they get you moved in. They have no actual building you can visit if you need to speak with a person face to face. Again do not use this company, you will regret it, I do.

Fantastic experience: Mark, the maintenance guru, has been very helpful and personable. He was communicative and took care of each task quickly.

Fantastic experience: Mark came by and was an absolute pleasure as he fixed our disposal problem. He was efficient, timely, and professional in our home. I’d very much suggest anyone to contact them for your disposal needs. Mark was a 10/10, phenomenal fella. Big thanks to him and their company!

Fantastic experience: Mark helped fix the part above my stove and ensure it was stable before leaving. He went the extra mile to make sure there wasn’t anything else he could help with, really grateful for his help!

Fantastic experience: Mark was fantastic! I put in a maintenance request and Mark came soon after to help out. He discussed the issue with me thoroughly and answered all my questions. The issue was soon resolved and he gave my tips on how to prevent further maintenance issues. Thank you Mark!

Fantastic experience: Mark helped with our clogged sink, which had some bottle caps stuck in it from before we moved in! It was a quick turnaround from when we requested maintenance. Thank you Mark!!

Negative experience: THIS PLACE IS A SCAM!!!! Honestly don’t understand how they have so many good reviews. I have reach out to Brad, Blanca, and Megan for 2 weeks now and they send you on a wild goose chase. They are really friendly and quick to answer but after a $120 application fee they will ghost you. 10+ calls, multiple emails and even tried going to the office went to the office Wednesday at 1 (nobody was there). Goodluck if you try to rent from them. Look them up on Reddit beforehand!!!

Fantastic experience: Just had maintenance visit and fix a water heater issue that recently became a problem the past couple weeks. I think the gentleman's name is Mark. He was super efficient and thorough in his work. I appreciate you for getting the job done so quickly and explaining the time frame for everything.

Fantastic experience: ASPM has a great maintenance guy who came over and was really helpful. His name is Mark, and he did a great job replacing our AC units with new ones. I look forward to having Mark come out in the future!

Fantastic experience: Maintenance man, Mark, was very knowledgeable about how to get my water heater working properly after hundreds of attempts to get it ignited myself. He was very likable, got us up and running very quickly.

Negative experience: This place is an absolute trash rental organization, and we are currently in the process of taking them to small claims court. From the beginning of our rental experience they called us up claiming they didn’t “add certain billings to the ledger” and added them 3-4 months into our lease. They also screwed us on our deposit despite leaving the house completely spotless. We reported from the 1st month we moved into our place the electrical problems with the house, that we were even scared the place was going to burn to the ground because of this and this useless company sent someone over and said it was ok just to try and bill us for it upon moving out. Steer clear of these clowns and go with someone reputable.

Fantastic experience: Brad is awesome and Blanca has also been easy to work with. They respond at a good time. Mark was super friendly helping us with our AC unit. He installed a fan for the meanwhile and ended up fixing the AC for us. He made sure it was working properly before leaving. We have been here since March and I honestly haven’t had problems with anyone in the office or maintenance. I think they are all professional and kind. My previous apartment was a private landlord and I was nervous renting from ASPM however they have made our experience great.

Fantastic experience: Mark from maintenance is consistently helpful, friendly and kind. He truly goes above and beyond to ensure my apartment is in the best condition possible. He takes care of things quickly and I can always count on him do to the job right. Thank you, Mark!

Fantastic experience: Mark was very thorough and made sure to explain to me exactly what was happening with my ceiling fan so I understood. He’s great!

Fantastic experience: I want to commend Marc for his exceptional service at our apartment complex. Having just moved here, I was incredibly impressed by his responsiveness and helpfulness. Marc even assisted me with lifting a heavy mattress upstairs and also installed window blinds. He went above and beyond to ensure everything was done perfectly. His dedication and excellent work ethic are truly commendable. Thank you, Marc, for making my move-in experience so much smoother!

Fantastic experience: Mark has always been fantastic every time I’ve needed any kind of help with a maintenance issue. He’s knowledgeable and attentive of every problem and treats my space with the same care as if it were his own. He’s efficient in resolving issues and always does so with a pleasant and friendly attitude. Thank you, Mark!

Fantastic experience: Would give this a 10 star review if I could. I had an emergency situation after hours where the drain line to my washer got disconnected, so started pumping water throughout my apartment. Mark arrived, quickly identified the issue, and solved it. He also answered all my questions, and was calm & amicable throughout the entire process. Cant recommend him highly enough.

Fantastic experience: Mark from the maintenance team did a fantastic job with a whole list of tasks I had after moving in. He was quick, efficient, and very friendly. Easy communication and got my problems resolved. 5 stars!

Fantastic experience: My water heater went out and in less than 24 hours Mark with management was here replacing it completely! He was quick and efficient with his work! He also was super patient with my toddler running around while he he did the work! Management is a 10/10!

Fantastic experience: Maintenance showed up to replace a dishwasher. He noticed a few smaller work orders that had been created during a routine spring inspection and addressed those as well. When we got ho.e we had the new dishwasher, both toilets were no longer running constantly and our door bell worked again.

Fantastic experience: Mark was excellent. He was prompt to get to our issue (which was our washing machine). And stayed through the whole wash cycle to make sure it worked. Couldn’t have been more pleased with our interaction.

Negative experience: Good morning! I have desperately been trying to contact someone to take care of the pigeons that have taken over the attic on Amboise Court. We realize this is an infrastructure issue and not mine, and it still must be fixed. It's been months, and this issue has not been resolved!! I have contacted Blanca numerous times who has only given apologies and excuses. As a Army Service member literally paying my entire BAH in rent, this is disheartening. Please come and fix this issue or release me from this lease. Please help!!!

Positive experience: As a customer of ASPM for two years, I'm happy to recommend the services of the front office staff, with no reservations. Gina has been incredibly efficient and responsive with all my needs, and keeps my finances in order. She is always friendly and responds in a timely manner. ASPM is lucky to have such a great employee.

Negative experience: I rented from this company for a year. I would not recommend renting from them!!! I've seen bad reviews all over about them and I didn't listen. When I moved out they sent me an email with all the valid normal wear and tear that would be in an apartment from a year of living in it. Nail holes as they gave me an example of a company being sued for charging a tenant for this and they turn around and charge my deposit! When I confronted them about it and made a dispute they ignored and did not answer. Me and my mother in law deep cleaned for 3 days making sure to get my deposit back and they charged a cleaning fee when it was in perfect condition. I asked for pictures and they charged me for a little hair that was in the bath tub and a speck in the microwave when the microwave was brand newly replaced. Just a little example but there was many more. Took my deposit to fix up the place for the next renters instead of being a decent and respectful understanding resonable company. They threatened alot while living there about extra charges and the office girls are demanding. Beware!

Fantastic experience: Mark is outstanding, he has helped us multiple times with so many little annoying things. He’s super thorough and patient with all our requests. Always a pleasure having him around!! 5 stars across the board!

Fantastic experience: I have lived in my rental for a year and a half. I have only had to call maintenance a couple of times, but both times my issue has been resolved quickly and the communication has been easy through the renters app. Recently our shower stopped working and I thought it was the diverter. Mark came out and figured out what the real problem was and had it fixed in about 20 minutes. He even took care of a couple other things I hadn't reported while he was here.

Fantastic experience: Mark was great! He arrived quickly for our maintenance needs and is thorough in his repairs. Very kind and attentive in his work.

Fantastic experience: Mark did a great job on our maintenance request! He responded the same day and came out to our place within 30 minutes. Highly recommend!

Fantastic experience: Mark changed out my toilet today! It works so much better! He was quick and professional and very knowledgeable. I'm so grateful for his help.

Positive experience: While service can be hit or miss with ASPM, I had a really great experience with my latest maintenance request. Dave was super easy to communicate with and made his process super clear. I knew exactly what was going on and was very happy with the result.

Fantastic experience: I've had the pleasure of getting to know and working with Scott Rushlow at ASPM. He is attentive, and extremely helpful. I'm impressed all of the services ASPM can offer as a property manager. They even have their own in-house maintenance team!

Fantastic experience: ASPM has been managing our property for the last 4 years. We have had very little turn over and they are currently getting us a higher return above their Administraion fees. Easy to work with.

Fantastic experience: I had a client needing some assistance with their rental property and Scott was great to work with. He asked thoughtful questions about their goals for the property and took time to explain each step. This made it easy to plan for what to expect using their services, which was valuable for a first time landlord. ASPM has been in business for over 10 years and has a well designed system. I look forward to referring more clients Scott's way!

Negative experience: Sometimes a landlord in this valley tends to put themselves on pedestals. You can't speak to people directly here. They send you text and won't reply when you have a question. We've all met the actual owners of our homes they are very nice and friendly. In all the offices I've ever worked in I have never met a bigger bunch of angry office folk. From the one who answers the phone to the maintenance duds to Blanka. The sad part is, I like my apartment and am not moving.

Negative experience: Lived in one of their properties for 5 years. At first it was fine, but over time the service fell off and things wouldn’t get fixed. In 2020 a tree on our property fell on the house. We reported immediately. It blocked the front door and the driveway so we couldn’t leave the property. It also totaled both our cars. They never came to get us (the neighbors broke us out) and they didn’t fix the damage for the remainder of our lives there (we moved out in 2022). At one point they tried to fine us and possibly evict us for having an illegal pet. We had, and had always had, a pet addendum to our lease. Truly living under their management was a nightmare. I have all of our communications recorded! Renters beware!

Fantastic experience: I'm a local business owner. I have a great relationship with aspm. They listen to their customers needs and wants. They are extremely diligent in fulfilling and solving all issues related to property management. I highly recommend them for all of your property Management services.

Positive experience: ASPM always responded to me and communicated well. When I had maintenance issues they were prompt about it (aside from AC in the summer.. hope they are able to fix that). They worked great with me while getting moved in. They even held the unit for me while I was getting things sorted out to move in. They also gave me my security deposit back. VERY important when working with property management companies. Seems like they strive to do better. The unit I was in did end up having roaches in the summer despite keeping it cleaning. But even the neighbors had issues with that so I think more so the area in poplar grove. They did raise the rent so because of these reasons I chose to move. They were clear about move out instructions and reasonable

Fantastic experience: Mark was amazing! Fixed the issue so fast and was so friendly. Hope that whatever issues come up, he is able to come back and help us out! Such a great experience! Thanks mark!

Fantastic experience: Mark did such an amazing job! Non stop working until he was done with what needed to be fixed. Fixed everything in a timely manner and just made it look great! Such an awesome experience.

Fantastic experience: Has been a super positive experience renting here the last three years (and renewing for a fourth). Maintenance requests have been filled super promptly and replacements made when needed. Maybe coming from Boston I was used to ridiculous fees but have felt that the fees for our house are very reasonable - we are not being nickel and dimed, just charged a fair price. Overall very positive.

Fantastic experience: Mark was nice and a good advocate for my needs in regards to replacing my air conditioner. Really thankful to have a higher powered unit that works better to cool the whole apartment and not just the bedroom.

Fantastic experience: Brad did an absolutely fantastic job at facilitating all the steps of the rental process. He communicated clearly and effectively, and provided all necessary information in a timely manner. Any questions were addressed promptly. Additionally, Brad was friendly and amiable, a real pleasure to work with.

Fantastic experience: Very communicative and understanding. We had to stay one month over our lease and they didn’t throw a fit about that. I do wish they were a bit more lenient on monthly payments as only 1 day can be a bit stressful. Other than that very good service.

Fantastic experience: So far I can only speak to the onboarding process; Gina and Scott has been great in checking in with specific tasks in order to get my place ready for viewing. They have a streamline process and each process/stage is specialized to a person on the team. Whether it is taking pictures or scheduling a cleaning they have been great with working with my maintenance schedule in order to present my property in the best light. Major props to Gina for patiently dealing with my missing keys situation.

Fantastic experience: The window AC unit in our home kept taking too much power out of our living room, resulting in the power going completely out in that room & us having to flip the breaker every 15 minutes or so. Mark was very helpful in assisting with this issue as he made several adjustments such as working with the breaker, getting us a heavy duty extension cord to help reduce the power being used, and also replacing the AC unit altogether, all in very reasonable timing. Very grateful for Mark!

Fantastic experience: The summer’s heat wave hit our upper floor apartment very hard and our old AC unit couldn’t keep up, causing it to shut down and overload the circuit in our living room. Mark helped us very promptly after we reported the issue, visiting us multiple times to get to the root of the issue after weird malfunctions kept occurring. He replaced our old AC unit with a different one and helped us to better understand how the electricity in our apartment works, which was very helpful for us as relatively new renters. Thank you Mark!

Negative experience: I was initially excited to work with ASPM, but my experience turned out to be completely different from what was promised. Megan assured me that ASPM would easily manage my property and gain my trust, but that was not the case. I had 3 potential tenants ready, 2 of which had already applied, had high credit and solid income, but Megan insisted they go through their vetting process instead of signing immediately. Despite offering to provide background checks, they declined. She promised they would be contacted within 3 days of me signing their contract. When I followed up after 5 days, no action had been taken. By the time the potential tenants had been contacted, they had all decided to go with different homes because of how long this process was taking. The lack of internal communication and low priority given to tenant placement became apparent. Another issue arose when they insisted on having a key to my keyless entry home, even though I was the only one able to change the code. They struggled to understand this and pushed for a key. Eventually, I paid to put a key doorknob on the front door, but they failed to pick up the key, causing missed showings. Their poor communication and lack of promptness in managing the property were evident throughout. After 36 days with no progress, I reached out for an update on tenant placement. The response was slow, and they informed me that only one applicant had applied but didn't pass the background check. I questioned to hear what their solution would be and expressed my frustration, but Megan's response disregarded my concerns and claimed their process was not suited for my self-management style. Unfortunately, because of their inability to manage homes, I did not have the option to have a hands off approach. On May 19th, they decided not to manage my property anymore, yet they still had my home listed and didn't remove it. This prevented me from reposting and finding new tenants, potentially costing me two months' rent. Their actions made it clear that ASPM is not a reliable or efficient property management company. They lack communication, urgency, and disregard for homeowners' needs. I would not recommend them, as their treatment of homeowners raises concerns about how they would treat tenants.

Fantastic experience: As a former resident I overall had very positive experiences with the leasing office especially Blanca who has been very helpful guiding me through the final forms and processes to end my tenancy. They are also quick to resolve maintenance issues and maintain the property well and keep it in good condition, are easy to communicate with, and overall I have no complaints about my residency here :)

Negative experience: I would have given this 0 stars if possible. Please, read the comments. The ABSOLUTE WORST management I've ever encountered. If you're looking into their property please, RECONSIDER IT. They are terrible at communicating about everything and anything. They only communicate through text messages and do not have a phone number to call. If you have questions, don't expect to get any explanation because they do very minimal effort to explain things. Blanca is VERY UNPROFESSIONAL and not good to work with or communicate at all. They don't follow through with the contract either. They will always find a way to make sure they are "right" and you are wrong. My roommates ans I also had several work requests that never got taken care of until the tenants fixed it. I DO NOT RECOMMEND them to anyone. Please, save yourself and look somewhere else, you'll be glad you did.

Fantastic experience: The maintenance team is awesome, I’m comfortable with any of them coming in to fix something if I’m away, and they’re always careful to not let my kitties out :) Susan always responds quickly, explains what is going on clearly, and follows up to make sure everything stays fixed.

Fantastic experience: Your maintenance lady is always very nice. She’s always happy when she responses to any calls I had. SUSAN takes care of everything I need. I really appreciate her attitude. Very helpful. Sometimes it’s something I thought was urgent and she fixed it right away. She said no worries, that’s what we are here for. THANK YOU SUSAN!!!

Fantastic experience: Susan is great! She is very personable and definitely knows what she's doing when it comes to repairs. Susan is always prompt to show up for the work orders and it very helpful.

Fantastic experience: Susan is the best maintenance person ever! Super efficient, always knows the precise issue, very diligent, and also very kind, cordial, & polite. She feels like an old friend! I can always count on her to remedy the plethora of maintenance issues I have, from electrical to plumbing! Good Job Susan! ASPM is lucky to have you.

Fantastic experience: Susan was super kind and respectful. She was so fun to talk to and I felt super comfortable with her in my apartment! She also did a great job of fixing the things that needed maintenance.

Negative experience: WARNING, DO NOT USE THIS COMPANY!! 1 star is a generous rating and more than they deserve. Working with these people was absolutely terrible. They have no way to communicate except through text, and only when we contacted them. Other than that, it was silent. Getting documentation on any work done for the property or financials was like pulling teeth if even possible. They were worthless in helping to maintain the integrity of the property. Even now, months after making the necessary decision to change property management, we are still encountering issues with our property due to the incompetence of Advanced Solutions Property Management. Please, do yourself a favor, and look ANYWHERE ELSE but here for you property management needs. This company is a joke and can not be trusted. Take your business elsewhere and save yourself some heartache. I wish someone could have warned us before we lost so much due to this company

Negative experience: The management does not communicate at all. There is no way to contact them and they are unresponsive--never answering any concerns. They will cancel maintenance requests with no explanation. They raised the rent over 10% in one year and added on numerous unnecessary charges. The least they could do is answer the phone or my texts. Blanca will straight up ignore my messages. They always find a way to say they're right and you're wrong. No responsibility here and they do not care about renters. I recommend working with anyone else.

Fantastic experience: Brad was super helpful and flexible getting our lease set up in a quick, timely manner. ASPM has been easy to work with despite having some high demand/competitive rental properties! We walked through our rental one last time before our move in date and requested some maintenance help and it was done by the time we got our keys to move in! So far a good experience.

Negative experience: They are terrible with communicating about any and everything. They don’t have a number that you can call, it’s only text which they are very brief and don’t explain or help much through it. I would not recommend this management company to anyone. As renters they have not been good to work with. Blanca is not good to work with. Just heard from a Gina she has been okay but not much better. They really need a phone number you can call to get answers. We have had flooding happen 3 times know and it’s been a pain getting what we need.

Fantastic experience: I had a personal emergency and Blanca helped me get a buyout set up for my lease. I was a little skeptical at first because I like to communicate through the phone. I had called one contact I had for the property. A leasing agent named Megan picked up. She was very unprofessional and rude, she used sarcasm when I expressed my concern of text only communication. Blanca was able to turn my bad experience into a good one by getting everything processed in a timely manner