Scott Properties of the Midlands, LLC

Negative experience: Please take time to research this company before signing anything. Have an attorney review the contract that is completely biased against you as a tenant. Poor communication but has improved recently. Terrible move out charges. Terrible lease terms. 3yr lease with 3 month fee for early termination and you have to maintain utilities and property maintenance for them. Sub par appliances being installed as replacement. $2,400 a month and you get a replacement hotel size fridge without ice or anything for a 4 bedroom house. Charged 200$ for carpet cleaning of 1 room with carpet after providing an invoice for having it professionally cleaned by a local professional within the community. By far the worst rental experience in 20 years of renting.

Negative experience: This is one of thee WORST company’s to have manage your property. I literally have to call Gina 7 times a day to get in contact with someone and they never call back I literally can’t even get feedback on WHY my property that’s built in 2023 not being rented after 3 months??? I understand the market is different but I have to chase them to get feedback from a Tour on my property ?? I literally have to call 7 times a day (I kid you not) and these guys NEVER return calls! Will definitely consider pulling my property from this terrible company… Even after this post they STILL won’t reach out…. Terrible company that keeps growing and eating up smaller better companies …. Rubbish

Negative experience: Horrible service lie and say you damage property so they can take your deposit and get owner free repairs. Old out dates homes with 1 bathroom charging $1400/mo.

Fantastic experience: Ryan was awesome in inspecting the property and making recommendations for work orders. The team at Scott Properties are always helpful in addressing the needs of the tenants! 5 stars earned.....

Negative experience: Update: I saw the response to my review. First of all, I am HE, not “her”. Second, the person replying is a liar. I have NEVER called their company…for any reason. Maybe, just maybe they aren’t responsible for the junk mailers, but lying to salvage a review is totally on them. This company (Andrew and his wife) will not stop with junk mailers attempting to buy my house/property. It has been in my family for more than 70 years and is not and will never be for sale!

Negative experience: Edit: I am a man who lived in a property managed by them 4 years ago. The response is typical and inaccurate. Apparently they have enough problems with their clients they get them confused. Worst rental experience I have ever had. Upon moving out my family completed walk through with their representative. Everything was fine. They then kept our security deposit and tried billing me for repairs on the 100 year old property that needed tending to before I ever resided there. The woman in the office was insufferable. She commented I should’ve been a lawyer, which I concluded that a tenant may need to retain a lawyer after renting from them. I had to successfully dispute unauthorized charges on my credit score from their attempt to bill me after moving out. Total slumlords.

Negative experience: If I could give no stars I would this place will rip you off when renting with them!! Literally charging us for nail holes in the wall

Fantastic experience: We were tenants of Scott Properties for 2 years and with 22 years of renting experience, they were by far the BEST property management company I’ve ever experienced. Jada in particular was fabulous! Anytime I put in any service request, she had it assigned within a few hours! Her communication was top-notch and all contact we had with Scott Properties was great! I can’t recommend them highly enough!

Negative experience: The rent goes up every year, which is an inconvenient when your salary doesn't increase. The house I'm renting isn't worth what I'm paying. I've experienced rude customer service from Crissy Clark telling me to vacate if I can't afford the increase. Very rude, unprofessional, and unthoughtful of her. She needs a customer service class or some type of training that will teach her not come out of her mouth with certain things. Very disappointed in this business.

Negative experience: Do not ever rent from this company and if you are an owner and care about your residence and the people that can be potential tenants do not allow this company to be your property management! Nothing is taken care of, they don’t care about their tenants and no urgency to take care of anything! Very nasty company!!!! I repeat do not do business with this company!!! You will regret it!! I see the Reply that Scott Properties said, the reply they are not being honest, if you read through their reviews, this company is always blaming the customer. Once again if you are an owner and care about your residence and the people that can be potential tenants do not allow this company to be your property management!!! I actually left this response because I was without a refrigerator for 3 weeks and they didn’t care at all.

Negative experience: We try to contact the office for almost a week , No one answers the questions . The payment for the rent is not correct . We try to contact the owner , but it is hard to find the owner

Negative experience: From a real estate professional's pov, waiting a week to tour a rental home as a group is not desirable! Middle of the day for 15 minutes is also not desirable as most of my clients work 9-5pm. I would want a company that allows access as the potential tenant's schedule permits.

Fantastic experience: Been using Scott Properties for I think 10 plus years now to manage a rental property and literally have never had one single problem. That’s absolutely remarkable.

Negative experience: If I had to do it over again I wouldn’t use Scott Properties a second time to manage our home. Nor would I recommend them to others. I realize property managers are not in complete control of tenants so I will carefully stick to only a couple of things within Scott Properties’ control for this review. Very specifically, Scott Properties did an extremely poor job of communicating with us as owners. Only one example: they filed an eviction notice to our tenants for failing to pay rent. Scott Properties never informed us about the eviction and we just never got paid that month. When we called to get information, they never told us they filed eviction. We found out months later by accident. Scott Properties also did a poor job on some repairs in our very nice house. We were thousands of miles away thanks to the Army and trusted their “handy man” to make his repairs and return the house to its original condition. In one case, he cut a large hole into the drywall and rather than patching and repainting it, he screwed a large, ugly, unpainted metal plate over the hole. In another case, he took the deadbolt and doorknob off the front door after we asked for it to be re-keyed. He instead replaced them with a cheap and flimsy set that didn’t even cover the unpainted sections of the door. After 5 years of working with Scott Properties, we decided to sell this house, again while assigned away from SC. Our realtor, acting on our behalf, also had many complaints about trying to work with Scott Properties and will not recommend them to any one either.

Negative experience: Where do we begin. In the beginning everything seemed great with viewing the property and communication with the office.. I should have known it was going south after move in day. We never received the move in instructions email or lock box code and it was the weekend so of course we couldn’t get in touch with the office.. we ended up calling the emergency maintenance request line to get help because we had a moving truck with movers sitting in the driveway ready to unload. The home was extremely outdated and should have had neutral paint colors but instead the owner is stuck in the 90s and has made absolutely no updates or renovations to the home. My poor teenage SON had to have a baby boy themed nursery from the 90s as his room because the owner refused to let us paint and make the room modern. He was embarrassed to have friends over… Yeah, I painted it anyway, a pretty neutral blue/grey… as a tenant, we had a right to be happy in our home. I’ll accept that charge and ding….. We made so many little improvements to this home and treated it like our own.. neighbors thanked us for taking such great care of the yard as it was neglected for YEARS.. we fixed things with the home that no one else cared to fix, issues that had gone neglected for a long time… let’s fast forward to the sudden unnecessary property inspections because the owner of the home had a sudden vendetta against us… It became an all out witch hunt in my opinion… while I don’t blame Scott properties 100%, I do blame them for allowing the owner to overstep and basically harass us despite the fact we were perfect textbook tenants.. Scott properties was one of numerous property management company’s the owner of our house had to use.. that should have told them everything they needed to know. Lack of communication was REAL.. the owner had her own ways of doing things and cutting corners which caused a lot of issues for how Scott properties could manage things.. None of the inspections were ever uploaded to our portal and nothing was EVER relayed to us as far as negative remarks/comments until I showed up at the office unexpectedly and demanded to know what the owners issues were. Upon receiving a sudden notice of non renewal AFTER ALREADY RECEIVING A RENEWAL OFFER AND ACCEPTING…… along with move out instructions, It came of no surprise that not only does Scott properties not ALLOW you the opportunity to paint and patch or do ANYTHING to the home before move out, that they took our full security deposit and then some…we saw the writing on the wall with how this was gonna go.. Never in our years of renting have we ever had a deposit taken or had this kind of negative experience!!!! Personally, I’m glad to see the home listed for sale now on Zillow.. not only will no other tenants have to deal with an insane/obsessive owner but now someone can give that house the TLC it needs, and trust me it needs a lot! The invoices that were sent from Scott properties looked like something I could make on Microsoft word. They are not detailed expenses, just generalized charges with a fixed price. I definitely wasn’t holding my breath in getting our money back, it’s just sad that despite paying rent on-time for our entire 18 month lease and our good efforts and all the time, love, and money we put into this home, our money was still taken. We were definitely caught in the middle of a no win situation.

Fantastic experience: The company is very responsive to any needed repairs. Repair workers are professional and manage the issue(s) timely. Jada has been very responsive and courteous as well.

Fantastic experience: A pleasure to work with. Very knowledgeable and professional.

Fantastic experience: Calvin is great to work with.. ;-D

Fantastic experience: Have been working with Scott’s for almost a year now. Highly recommend. They take care of issues efficiently and communication is great.

Positive experience: Ryan was very polite and very helpful. It was a pleasure having him over .

Fantastic experience: Jada is great at making a bad issue bearable!

Fantastic experience: Just had a home inspection done with Ryan Ryan he was very nice and professional.

Fantastic experience: Ryan is awesome at his job! He did a great job during my inspection & was super helpful by answering all of my questions.

Fantastic experience: Mr. Ryan was very prompt and friendly!

Fantastic experience: Ryan does great work and is very polite.

Fantastic experience: Jada at Scott properties is very helpful and informative. I really appreciate all your help

Fantastic experience: Scott Properties has always been professional, the folks are friendly and helpful, the property is always clean and if you need anything it is taken care of immediately. I would highly recommend Scott Properties to anyone without hesitation or reservation. They are the BEST!!

Fantastic experience: Ryan is such a pleasure to work with. He is so knowledgeable and kindhearted. Truly a wonderful person to have in your corner.

Fantastic experience: SCOTT PROPERTIES offers great rental property maintenance/repair and Jada Thompson is the best, always helpful and efficient.

Fantastic experience: Ryan was very friendly and professional.

Fantastic experience: Scott Properties has afforded me a great opportunity to be part of their team as a vendor. Being able to provide them with sparkling result cleaning in the homes they manage. The office team Jada,Gina, Letesha, Dan & Crissy has made my job very easy to do with their readiness to assist me. The field team Calvin, Erik and Ryan are always available and ready to assist as well. Scott Properties your team Rocks!

Fantastic experience: Ryan was great! He answered all my questions and was polite in my home.

Fantastic experience: We love doing business with Scott Properties.

Fantastic experience: Scott Properties is such a pleasure to work with! My business partners with theirs to help owners and tenants take care of their rental property. Scott Properties is always prompt, easy to work with , and truly care about their tenants. I would highly recommend them to anyone in need of a great company to work with while renting!

Fantastic experience: Jada thompson and scott properties are great they care for their tenants and contractors. Jada goes above and beyond for everyone. Highley recommend reaching out if your looking for a home !

Fantastic experience: Being in the construction business for 13 years we know that managing properties is not an easy job. We have been working with Jada over at Scott Properties for the past year and it has a great fit! We can tell that they take great care of their homeowners as well as the renters. We enjoy working with Scott Properties and cannot wait to see what the future holds!

Fantastic experience: Pleasant to work with. Thank you!

Fantastic experience: Prompt response and friendly exchange...you rock!!!

Fantastic experience: Scott’s properties is the best property management company in the Charleston area! A special thank you to Jada and Crissy <3 they make my life so easy!

Fantastic experience: Current Renter from Scott properties, have been for the last two years. All I can say is that the team at Scott properties, are very professional and courteous. They care about what you have to say and get right on helping an out with any issues. Gina is always willing to listen and help in anyway she can, Jada is also very helpful with anything you bring to them. They have a very easy to use portal and it makes submitting any work orders or request easy and efficient. Any and all issues I’ve had with my unit has been handled extremely fast and by professional and courteous individuals like Donnie and his team. I appreciate the Scott properties team and the opportunity and level of professionalism and courtesy they offer. As a single father raising his son, they have been crucial In so many more ways than I think they will ever know. Thank you and I’m not sure these other google reviews have any validity to them that aren’t giving them rave reviews. I can attest for the quality and consistency of this company and would most certainly recommend this company for anyone looking to rent!

Fantastic experience: I've been using Scott's for about 3 years. It's convenient to have them handle everything from move in to move out, and maintenance. Ms. Jada Thompson handles our property and is very attentive, quick and coordinates multiple communications to ensure both us and the tenants are happy. As well as accurate maintenance requirements. As you may already know, this is not always the case, so it's nice to have quality people at a quality firm.

Fantastic experience: This company is the best! Before I rented from them I read reviews and had heard from people that they were not a good company to rent from but I can tell you that this is absolutely untrue. It’s always a good thing to not always go by what you hear but give people a chance. I took a chance and Scott properties delivered! They are all so professional and courteous, they handle request for service seamlessly and Jada rocks! I would highly recommend Scott properties. The negative views are probably from those who for whatever reason not paying rent on time or not keeping the property but they are the greatest!

Negative experience: I live in a property this company manages. I contacted the operations manager, Calvin, about the lack of parking at my complex. He was very rude and offered no possible help or solutions. When I recommended a reasonable solution he responded very sarcastically and rude. If this company manages a property you are thinking about renting, don’t. I have rented mutiple places and have never been so rudely talked to. However, I will say Gina is always very nice and helpful!

Negative experience: Wow this company is a joke. They managed our rental property in Columbia for 4 years and it was a horrible experience. They would not communicate and would just approve tenant requests without consulting us. It would be a surprise when we got our monthly statement. STAY FAR AWAY! Also the vendors they hire are a joke. See pics of their 'professional' repairs.

Negative experience: Highly recommend to never rent from them. Tenant of 4 years that paid rent on time every time. Had water pipes bust in the home over 10 times. And this would happen on a Friday after business hours. However the so called 24 emergency number is simply just a number to file a service request that will be revised Monday when office opens. Went many weekends without water due to this and eventually learned to plumb myself. All the water issues caused mold in the house that was looked at but not approved to be fixed in the budget. Didn’t know health concerns had a budget. Never ever rent from them.

Fantastic experience: Scott properties is what they say they are they are very professional When doing business with them They take good care of the properties that you rent from them. But when it come to customer service miss Latisha Smith is the most highly qualified in customer service, I take my hat off to her because these days you do not get customer service nowhere you go but dealing with her you will get what you want Mr. Scott must be very proud to have such a nice unique young woman working in his company She always gets the job done. I have been renting from them going on 3 years and have no problem with this company and will continue as long as I keep getting the service I get. If you are looking for a great company Scott properties is the one Truly Mrs. Wilson

Negative experience: Do not rent 450 harleston rd!!! You will regret it!

Fantastic experience: I have been with Scott Property over 4 years. Very clean rental properties and exceptional customer service! Letesha one of the accounts managers is very responsive and made sure all of my needs were meant! I would definitely refer Scott’s Property of the Midlands and Charleston!

Fantastic experience: LISTEN, LaTesha was sooooo awesome. She Responded quickly knowing the severity of my situation and made things happen ASAP I want to thank you so much LeTesha you are the best

Fantastic experience: Scott Properties of the Midlands is Great to work with, I have utmost confidence in the management and care of my rental properties. Latashia and Gina are always ready to help with any questions or concerns, Both are very friendly , polite, and caring. I have referred many people looking for property to rent to Scott Properties. I feel trust and confidence with Latashia and the others I have worked with over the many years they have managed my properties A special thanks to Scott Wallace for having such a nice staff.

Fantastic experience: Great work Latesha as always. You have been a tremendous help to my family. Greatly appreciated.

Fantastic experience: Latesha Smith goes beyond the call of duty. She is passionate about helping families find the perfect home and answering all tenant related questions. I have been working with her for over 3 years and never received service below exceptional. Her customer service skills are unmatched and deserve to be highlighted. Thanks for everything!

Negative experience: Have not heard anything back from them in a week.

Fantastic experience: Letesha Smith has been our property hanlder with Scott Properties for over 3 years. During that time, not only has she been professional, responsive and knowledgeable, she has insight on the path forward for any maintenance situation as well. We don't just like her, my wife and Trust her!

Fantastic experience: We were looking for information regarding rental properties. Letesha walked us through the options available and made suggestions on what she felt served us best. She provided great customer service with a smile, was professional and very knowledgeable. We will definitely be working with her in the future!!

Fantastic experience: Letesha helped me with information on renting my home. She was very professional and helpful.

Fantastic experience: Wow. What a wonderful, kind and reliable person Letesha is! Any issues we have had with our property, she has coordinated prompt repairs for. And not just that....Letesha has the ability to put herself in other people's shoes and brighten up a frustrating situation. It is so refreshing to know good people still exist. You can tell, without a doubt, that she truly cares about her job and the customers she helps every day. Thank you, Letesha!!

Fantastic experience: Love the staff so easy to work with very professional and care about the service they provide

Fantastic experience: Highly recommend Scott Properties. They are professional and handles any issues you have in a timely manner. I will continue to do business with them.

Fantastic experience: As a homeowner, this company is very on top of things and manage the vacant and rented property. Offering a list of contractors, minor issues or large, can be corrected. In that case, I personally am the weakest link, as I don't get their messages daily. All Phone calls are returned, not answered, probably due to the huge amount of spam callers.

Fantastic experience: scott properties has done a good job of managing my rental

Fantastic experience: Latisha Smith is amazing! She’s a very responsive and concerning employee. Latisha have been proactive every time I had an issue. I would recommend Scott Properties to everyone.

Fantastic experience: I wanted to take a moment and recognize a valuable team member of the Scotts Properties of Midlands. Mrs. LeTesha Smith, she has been consistently great at answering my request promptly. I have been with Scott’s Property of the Midlands since 2015, As of date they manage two of my rental properties. LeTesha and the Scott’s Property Management team have advertised my rental properties very well ensuring all potential tenants are screened very carefully. They have always been able to find tenants without delay so that my properties remain rented whenever the rental contract expires, and new tenants are needed. LeTesha has always see to it that the company has always obtained for me the top rental rate. What I appreciate highly is the peace-of-mind that the company offers me with renting my properties. They do all that is needed to rent the property, maintain the property, and collect the rent. The monthly and final end-of-year accounting reports that they provide me are very professional and easy to read. I am fortunate to have this company manage our property; and LeTesha Smith as my property Liaison and point of contact I have nothing but praise for her as she represents Scott’s Properties of the Midlands.

Fantastic experience: Latesha Smith is the ONE! Anytime something goes wrong, she’s on it and very professional! Never had a problem with Scott’s Properties. The process was easy and fast, not to mention I’ve been there for two years! I highly recommend Latesha Smith!

Negative experience: Owner here, when I asked questions about how my maintenance funds were being used. CEO got extremely defensive so much so he said he'd write up a termination letter on the spot after I accused his business of being shady. Nothing looks more shady than immediately terminating business after getting accused of doing something shady...can't make this stuff up. Edit: since they decided to reply and not refute anything and I guess just making me out as an unreasonable owner. Their brilliant idea is to kick someone out of a lease during a pandemic because I'm asking how they spent my money on my property...not exactly a good look.

Fantastic experience: Excellent customer satisfaction and leave the experts to handle the needs and cares of your home managed through Scott Property of the Midlands.

Fantastic experience: I have had nothing but good experience. I love the dashboard that helps keep track of messages, work orders, and statements. Since I now live at Barksdale AFB it is nice to know that I have a property manager I can trust will take care of business.

Fantastic experience: I’ve received excellent service from the staff. All of my questions were answered and clearly explained. I recommend their service to family and friends.

Fantastic experience: The people at Scott Properties were fantastic to work with. They were very responsive and helped take care of any issues in a timely manner.

Positive experience: Had a few issues after moving in but Scott handled the situation quickly and professionally.

Fantastic experience: Scott Properties handled the property management of my house in Columbia from 2010-2020. Over the course of that 10 year span, their business processes steadily improved and their staff became more responsive and helpful. In recent years they have taken good care of my property and conducted thorough screenings to ensure my house was occupied by responsible, qualified tenants. The staff I've spoken with over the years have always been very friendly and eager to answer any questions I had. Additionally, Scott was flexible and accommodating as I was routinely deployed, assigned overseas or juggling multiple rental properties through adverse times. Because of the triangle of differing interests involved (tenant/owner/manager), there is no such thing as a perfect property management arrangement, but in the end I've found this team to be ultimately professional and fair. I would whole-heartedly recommend this property manager to any friend or military personnel looking at renting their home in the Fort Jackson area.

Fantastic experience: Letesha Smith is amazing at her job from start to finish. Ms. Smith custom service was always professional. She answered all questions and provided a detailed response and follow up calls to ensure I received what I needed. Ms. Smith went above and beyond to assist me with a particular property. I will definitely use Scott Properties for future leasing.

Fantastic experience: Letesha Smith has helped tremendously in helping me with my rental. Due to geographical limitations on my part, we were still able to overcome the obstacles and get everything done. Beautiful home and quality people. Thanks!

Fantastic experience: The application process and move in was made easy with the assistance of Letesha Smith, Ms. Henderson and Calvin. All were very thorough with procedures for move in. The team was and still are very responsive to my emails and phone calls. I am very pleased with the professionalism projected by all involved. Compared to other property management companies that I have dealt with, I highly recommend Scott Properties.

Fantastic experience: Great management company love doing work for them.

Fantastic experience: What can I say!!!! Letesha Smith goes above and beyond!! she has been super supportive and answered any question I have. she has made this a smooth transition for myself and family.

Fantastic experience: I can't say enough about Letesha Smith! She is one of the main reasons why Scott Properties gets 5 stars. In the beginning the process was a little overwhelming, but once I ended up speaking with Letesha, everything was smooth sailing. I really enjoy the property; and I appreciate the quick response on the 2 occasions that I needed maintenance. I'm quite pleased!

Fantastic experience: I contact Scott’s Properties back at the end of February looking for a place to move in ASAP! I’m so grateful for Latesha and her team! They work miracles to help me get approve quickly and find a property for me and help with all my issues and concerns! If you are looking for a property management company they are are amazing and care about there tenants and there owners they are definitely for you!! Thank you guys!!!

Fantastic experience: I was referred to Scott properties by a family member and I can’t thank them enough. Ms letesha, I feels like, goes beyond her job duties. She is excellent to work with. She explained everything to me in full detail. She was a big help thanks again!!!

Fantastic experience: They have made my transition from Florida to Lexington South Carolina fast easy and very professional will highly recommend

Negative experience: I feel one of their main lease qualification is a bit unfair. Apparently if you are not married, even if you have been living with the same person for years and have clean rental history you cannot combine incomes to meet the rent qualification amount. We were very disappointed because we found a house through them that we absolutely loved and they would not take any consideration. I believe this is very unfair policy to those that have been living with each for a long amount of time or are in a domestic partnership but just don't want be married. Edit: The point I was making above is that policy almost edges on being discriminatory. No other property management company that we found had that requirement and I see we weren't the only ones you disappointed. I understand that the requirement is based off statistics but you can't prove that people that aren't married are any less reliable than others. You might as well not allow combined incomes at all because the same situation can happen with a married couple. Again, the requirement is unjust and you should definitely offer consideration to those that have a good leasing history.

Fantastic experience: Scott Properties of the Midlands has a fantastic group of professionals. Letesha is great to deal with and Mr. Scott Wallace is very involved in the service providers that he uses. I would recommend them to any of my family or friends.

Negative experience: I have called this company 6 times since Thanksgiving with no call back. I left messages for someone to call me back But still not one phone call! I have spoken to the call center that takes messages for them 6 times! I was told to check the website and the property I am interested in isn’t on there! Worst property company I have ever Dealt with!

Fantastic experience: My business is a vendor with Scott Properties. We have a high standard for quality of work and it is great to partner with a management company that also has a high standard. I have seen that Scott Properties cares about their tenants and homeowners. The staff work in a timely and efficient manner. Correspondence is ALWAYS timely. The other vendors are also great to work with and represent Scott Properties positively. I am so THANKFUL to work with the property management company that I consider to be the best in the Midlands.

Fantastic experience: My Favorite Ladies to work with are Mrs Letesha and Mrs Linda . They made sure that was happy with the outcome of my home that I'm renting and made sure that everything was at top living standards . I do appreciate the both of them and to me they Deserve a Big Promotion .

Positive experience: In the beginning I felt like I was begging for a place to live when I only wanted feedback on if the property was rented or shall I move on.....Letesha Smith was very helpful and responded back to my messages in a timely manner. I pray that Scott Properties help make my move to SC smooth as possible. Thank you

Fantastic experience: I'm not a tenant yet but, thanks to Calvin, I can see that they are on top of their game and aim to please. I'm looking forward to renting a home with them.

Fantastic experience: Letesha smith did a wonderfully splendid job helping me find a house service was excellent I will definitely recommend her to all of my friends

Fantastic experience: I’ve had the best experience with Scott Properties. Looking for a home for family was easy and affordable. Letesha Smith was awesome in helping find the right home for my family.

Fantastic experience: I love my little house I rent from Scott's Property. Mrs. Smith has been a big help.

Fantastic experience: I really love the professionalism of Letesha Smith. She is always helpful and very attentive. She made this process very easy for me. Scott Properties should be honored to have you as an employee.

Negative experience: First off, the staff in administrative process gave us a bit of a difficult time in the process of applying for an application. We did a lot of back and forth calling trying to get information in only to find out something else we were not told about was missing too. When we signed the contract, it said we were to move in on Sept 15th 2018. When I did the walk through prior to receiving the keys, the unfinished work, including a wall damaged and a ceiling fixture not working, was told to me it would be done prior to move in. They attempted to prevent us from moving in on our contracted sign in date and wanted us to move almost a day out. We had already taken the time off of work to move and regardless of the upcoming rain, we could not afford to take more time off. Not to mention the day we moved in was bright and shiny. The day of move in, the carpets were filthy and we were told they were professionally cleaned. I borrowed my stepmoms carpet cleaner and cleaned the carpets with mud coming out every time I dumped it out. I have before and after pictures of how much cleaner I had to get the carpets before we could even move furniture in. Bugs were and are and still a problem. The “work” that was suppose to be done was not finished on move in. I spoke with a representive to explain we could not take any time off of work on short notice to move later and were happy to keep things out of the way for the repairs to be made after move in....no one ever showed. About a couple weeks later we had a rainstorm that put a hole in our ceiling and leaked water all over our kitchen. We called the emergency line and 48 hours later no one called us. We called and called and called. If we did get ahold of someone, they told us they were working on it. No one showed. I would also like to mention it still has been raining and has been almost two weeks since the hole was made. Mold that was suppose to be fixed in the bathroom has not been fixed and it has gotten so bad, the ceiling of the bathroom is beginning to fall in. We contacted the City of Columbia and they sent an inspector to our property where they assisted us in pushing the matter with Scott Properties. They fined Scott Properties for their negligence and nothing was still done. When we called the office they said someone patched the ceiling, but no one has come and fixed the inside and there is water still in the ceiling and most likely growing mold as well. Now our refrigerator is going out, practically dead. We called the emergency line and heard nothing in 24 hours. I called Scott properties which they returned my call promptly and told me someone would be contacting me and most likely showing up in the morning to fix the fridge. Gave me the name and the company of who was coming and asked that someone would be home. So my boyfriend stays home all day and neither of us hear from anyone. I contact the repair company and left a voicemail and when a couple hours passed, no one returned my call. I then called both Scott properties and the repair company over and over again with no answer. Later I was able to get in touch with the repair guy who said he has heard nothing of it until ten minutes ago when he picked up the work order from the property office. He was very empathetic on the phone and said he would get someone for us tomorrow in the morning. He also said they didn’t even send the work order to him until he asked about it even though we recieved a notification from Scott properties portal that the work order was submitted. Now my food is going bad after I just went grocery shopping over the weekend and I doubt Scott Wallace is going to pay me back in groceries for what I am about to lose. City of Columbia has been notified again. This company is very negligent of its tenants. I hope no one ever has to go through this stress. Property owners, I hope you find someone else to manage your properties because if they are not taking care of the property I’m living in, I cannot imagine what they are doing to other people’s properties.

Negative experience: Absolutely horrible. I live in one of their properties. We have filed multiple maintenance request of which none have been responded to or taking care of and now our refrigerator is dead and they are giving us the run-around to fix it. There is water damage at one point water dripping inside. Mold has grown in the damaged area. DO NOT RENT FROM THIS COMPANY.

Fantastic experience: Scott Properties is a great company and Ms Linda is Very helpful

Negative experience: I am very disappointed in the service received and move in conditions of my unit. This has been a horrific experience with Scott Properties of the Midlands, LLC.

Fantastic experience: I would personally like to thank Linda Henderson for everything she has done for my family. We currently living at Lakeshore Apartment on Garners Ferry Rd. The neighborhood is not safe. Linda and her staff if there were 10 stars your office would have gotten all 10. Thank you!

Negative experience: I was trying to rent a unit in which Scott Properties has gave me a hard time trying to rent. When I contacted the manager to assess the situation, he told me "Seems like you have a lot of questions with our lease agreement, maybe you should look elsewhere and we can put the unit back on the market. I am currently a working college student, trying to pay for my education. I was told something different than what was written in the lease. I was in contact a lady named Leticia who works there and she laughed at me and said "sorry, I don't mean to laugh at you." when I told her about the this situation. The worst possible place I went looking for a place to live. Very unprofessional.

Negative experience: Extremely unprofessional. Had to call 8 times at 2pm to get someone to pick up the phone. Finally a lady picks up when I selected an option besides “perspective tenant” and she was very unpleasant to speak with. I then called the property manager whose name was Gary I believe and he said he was a few minutes late which is understandable but then proceeded to say he could only show me the house if it was within the next 5-10 minutes otherwise I would have to wait until next Friday. I had already drove back across town by the time I was actually able to get in touch with anyone so that was not at all possible. The absolute least you could do is call your clients and inform them that you will be running late so that they don’t waste an hour of their day. Rent from someone else, very bad service from this group.

Negative experience: Was told that carpets would not be shampooed again in a rental that I was interested in because they were shampooed back in May. Several people have also looked at the property so no the carpet needs to be re-shampooed. If I have to shampoo the carpet prior to moving out why can't they be done before move in. Every place that I have lived this has been a standard practice right before move-in. I was informed via voicemail yesterday that they were moving on to the next prospective tenant. Yes, they stated in a email that they would do light re-cleaning and touch up painting but the carpets would not be re-shampooed. I have dealt with numerous property management companies in my military career and this was not a pleasant experience. I didn't think asking for carpets to be shampooed was a big deal.

Fantastic experience: Letesha Smith Was a pleasure to work with. First experience dealing with a rental company in Columbia and was very pleased with how accessible the staff was in answering all our questions.