Professional Community Management

Negative experience: Our experience with this HOA management company has been extremely disappointing. Repeated concerns about the community—ranging from maintenance issues to general upkeep—have gone unaddressed for extended periods of time. Communication is inconsistent at best, and follow-ups are often ignored. Despite multiple requests and clear documentation of issues, there has been little to no action taken. Common areas are not being properly maintained, and it’s evident that accountability is lacking. Homeowners are left feeling unheard and unsupported, which is unacceptable given the fees we pay. An HOA management company should prioritize the well-being of the community and respond in a timely, professional manner. Unfortunately, that has not been our experience. Significant improvement is needed in communication, responsiveness, and overall management.

Fantastic experience: Joy Marino single handedly turned our community around from overall dissatisfaction of our HOA to a community that is focused more on helping owners, working with them, and successfully reducing anxiety with the community. The manager is the face of the management company and they have the responsibility of matching a manager that fits our community. Joy fits!

Fantastic experience: I’m so glad Joy is running the show now. Previous person Mitzy was not very personable. Last couple of events for our community have been amazing. My kids had a blast especially with the vendors selected and she was involved with prizes and getting everything done. She’s always willing to listen and advocate for the homeowners. I’ve lived here almost 9 years and the last few years have been phenomenal.

Fantastic experience: Joy Marino has been a great property manager for our community. She had advocated to keep our HOA dues to one of the cheapest in Southern California. She shows up to community events and is engaged with home owners. I'd like Joy to stay on as our property manager for years to come.

Fantastic experience: Joy consistently demonstrates professionalism and dedication in her role with the HOA. She communicates clearly, follows through on requests, and works hard to keep the community running smoothly. Her attention to detail and positive attitude make a noticeable difference. Thank you Joy.

Fantastic experience: Ever since Joy Marino has been the manager of our community in Beaumont, California, our community is running super efficient and thriving now

Fantastic experience: We are truly fortunate to have Clint as our Community Manager at New Haven. His dedication and hard working nature shine through every day they go above and beyond to address our needs with genuine care and professionalism. It’s clear they have a real passion for the residents and the community. A big thank you to PCM for providing such outstanding support Regards, Imran Rahman

Fantastic experience: Clint is such a great resource to have while living at New Haven in Ontario Ranch! He's quick to respond and does everything he can to help with any problems you may have!

Fantastic experience: Our community manager Clint and his great team is truly amazing. They are always kind, approachable, and willing to help no matter the situation. You can tell they genuinely care about the community and the people in it. Their support, patience, and dedication make a real difference, and we feel very lucky to have someone so dependable and thoughtful looking out for us.”

Fantastic experience: For New Haven we are blessed to have Clint as our General Manager. It's amazing we have such a hard working and dedicated person such as himself. He works long hours and has a genuine concern for the community. A special thanks to PCM for such a great hire. We look forward to having client around for many years to come. He makes this community a better place to live.

Fantastic experience: Our HOA has been great to work with, and Clint and Dionne deserve a special shout-out! They are always quick to respond, extremely thorough, and so helpful. What really stands out is how kind and welcoming they are! They truly care and go above and beyond to make sure everything is clear and handled smoothly. We feel very supported and grateful to have them as part of our community.

Fantastic experience: Clint Taylor is the best HOA manager!!! Keeps his promises & is working to make Brookside Community & Emarld Park a beautiful place to live!!!

Fantastic experience: I just wanted to give a big shoutout to Clint Taylor at New Haven Ontario Ranch for taking care of our community. He’s very prompt in getting things done and you can just tell he takes his work very seriously. It also shows that he cares for the community. Thanks for everything you do Clint !

Fantastic experience: I absolutely love living in the New Haven community in Ontario Ranch. The neighborhood is beautiful and very family-friendly. We use the parks often, bike around the neighborhood regularly, and really enjoy the community centers—they’re a big part of our everyday life. The Holiday and special events are especially wonderful. These events truly makes it feel like a close-knit community and creates such special memories for families. I also want to give a special thank you to Clint, Dionne, and Lisa. They have all been incredibly helpful whenever we use the community centers, and their friendliness and support make a big difference. We’re very grateful to call New Haven home.

Fantastic experience: This is mine and my husbands first time living in an HOA and we are very satisfied. Clint Taylor has been so great at answering all of our questions and being incredibly helpful. If I ever call and have questions about anything, I can always expect and immediate call back from Clint! Thank you Clint for all you do for our community, it doesnt go unnoticed.

Fantastic experience: PCM and our community manager Stefanie Fitivale are great partners for our community and HOA. I appreciate the professionalism and commitment to helping us make our community better.

Fantastic experience: We live in Citrus at New Haven. A community managed by Clint Taylor. After years in the New Home Building Industry and living in communities with HOA's we are impressed by the exceptional service provided by Clint and his team. The professionalism, attention to details and communication is so outstanding it truly elevates our living experience and adds value to our community!

Fantastic experience: I needed to reserve an event space for a huge party that I am throwing, and had difficulties doing so by myself on the HOA app. I then went to the HOA’s office, and Clint was able to quickly help me book the event space and walk me through the reservation process. Clint was very patient and helpful as I wanted to make my reservation asap before someone else reserved it.

Fantastic experience: I highly recommend the property management team for their outstanding service in the New Haven community at Brookfield Ontario Ranch. They consistently go above and beyond—truly giving 200% effort in everything they do. Any issues that arise are handled promptly and efficiently, with a level of responsiveness that exceeds expectations. Working with them has been an absolute pleasure; their professionalism, communication, and dedication make living in this community stress-free and enjoyable. A special thank you to Clint and Dionne for their exceptional support and commitment—they truly make a difference! Thank you for making New Haven such a wonderful place to call home!

Negative experience: If you try and reach them, they never return phone calls! I have left 6 messages and three texts and a email! When I’m am done they will wish they had reached out to me or returned my calls!

Negative experience: Worst company. Karina Sosa will say she is addressing your concern and then just close the case. Each time you call to file the same request they are polite, then a few days later they will close your case and dismiss your request. This is how they reduce their workflow. Guessing they do not have upper management support. Our board is looking to switch companies.

Negative experience: Our 7-unit HOA hired PCM and experienced nothing but disappointment, dishonesty, and neglect. Over just 14 months, we paid more than $20,000 in fees — and received virtually no meaningful service in return. PCM did more harm than good and failed to uphold even the most basic responsibilities. Julie Russo and Francisca Casillo claimed that they conducted four site visits to address safety issues, unit violations, and landscaping concerns — yet they could not substantiate a single one. Not one documented visit. Their claims were outright lies. Worse, when we brought a serious safety concern to their attention, they ignored it entirely. We were forced to retain legal counsel just to free ourselves from their contract. It’s unacceptable that any HOA should have to go through this. Jaime Chandler, as the president of PCM, should be ashamed to lead such a dishonest and dysfunctional company. Their lack of professionalism and integrity is alarming, and they’ve demonstrated zero accountability. I’m sharing this review to warn other HOAs: stay far away from PCM. If you're considering them for management, please reconsider. If you’d like to discuss our experience in more detail, feel free to comment here and leave your email. I’m happy to share what we went through so you can avoid the same.

Negative experience: We've been trying to get in touch with management to discuss the new parking permit system. Adam and Cassie are less than helpful. They've been giving us the runaround, ghosting us, refusing to give contact info for anyone who can actually help. They just send us in circles playing phone tag. I guess they're hoping we'll get frustrated enough to stop trying.

Negative experience: Absolutely terrible communication. The property managers that we deal with (Adam and Cassie) will simply stop responding to emails if they decide they don't want to deal with your issue. I have been reaching our regarding parking and accessibility (I am disabled), and have been ghosted by both of them.

Fantastic experience: Talking and discussing projects and ideas with Kara is easy. She is always helpful & knowledgeable. Terri & I are impressed with her activities program.

Fantastic experience: Kimberly is an absolute asset to the leadership of our community. She is patient, understanding, knowledgeable, and has a great rapport with with each and every one of its residence. Fred and Sonna

Negative experience: Good evening my Google friends this association has poor management why couldn't manage a new roof with the increased HOA dues. We have needed a new roof for several years now. I think the management of funds is poor

Fantastic experience: This comment is to state that I always receive excellent support and help with various issues at the Murrieta Colony by activities director Kara Hardy. She always provides excellent assistance with activities questions and issues. Kara is very busy but always has a smile and friendly manner. Kara, and other employees, make The Colony a fun place.

Negative experience: I am extremely frustrated with this company. I sold a home in October. In November I receive a bill for the HOA assessment. When I call, I finally contact a person who tells me that I must send an email. This gets a response saying they are very busy. Days later I make numerous calls, until finally I get someone who tells me it is my responsibility to send them escrow paperwork and inform them of the new home owner. I repeatedly let them know that I have sold the house, am not an escrow company, etc. Their care and ability to communicate are lacking and I would not want them as my HOA representative. Zero starts if possible

Fantastic experience: Kara Hardy at the Colony is superb! She is an asset to the organization. Kind, caring, personible and goes out of her way to make you feel special.

Fantastic experience: Kara Hardy spoils us at The Colony at California Oaks, a vibrant 55+ community of active residents. Her genuine and sincere style coupled with a high level of professionalism is appreciated every minute of every day!

Fantastic experience: Today was attended a request to pickup a BULKY ÍTEM which I made the past October 7th. The Brookfield HOA made an excellent work by organizing the Schedule with the City of Ontario for picking the BI up tomorrow October 11th

Fantastic experience: Kara Harding

Fantastic experience: Kara is a tremendous asset to our community, providing us with a variety of entertainment and social events throughout the year.

Fantastic experience: I asked a favor of Kara, on behalf of the Colony book club, and she satisfied my request swiftly and fully! Thank you so much, Kara!!

Fantastic experience: Kara Hardy was very helpful and knowledgeable. It was a pleasure working with her.

Fantastic experience: It was a rewarding and congenial experience.

Fantastic experience: Kara Hardy is not only warm and engaging, but extremely helpful

Fantastic experience: Katie Burchard is amazing in her role. She’s unbelievably and consistently responsive to all my Colony Chorus requests. I know I’ve not been alone in my sometimes unreasonable requests. Yet Katie always finds a way to satisfy them. Thank you!

Negative experience: Definitely one of the worst property management companies I have experience. Poor communication, lies, did not follow through with what was said, and gave misleading information.

Negative experience: IT WOULD BE NICE IF ANY OF THE PHONE NUMBERS LISTED FOR YOUR COMPANY ACTUALLY WORKED!!!!!

Fantastic experience: The Colony is a wonderful place to live. Kara Hardy is on our staff and is so delightful and helpful. She is a STAR!!! Kara goes the extra mile to make our experience here so great.

Negative experience: Terrible Service. They do not take care of any of the homeowner needs and their responsibilities on the property. Been waiting a year for roofing repairs. Many common area issues not being handled. Property management doesn’t return calls nor do they respond in their app. Pure neglect to homeowners and the property. Ryan Sowers is our property manager.

Fantastic experience: Kara does so much to help us schedule time for our small band to practice. I think that here in the Colony she is close to indispensable.

Negative experience: July 29, 2023 I made my August HOA payment. July 31 I received an email stating the management company had been changed to them. So I contacted the new company Townsq right away to explain the situation. I was told not to worry that they would take care of it. We are now in December and it is not resolved. I have sent them all documentation they have requested to no conclusion. They keep saying I did not make the payment and are charging me all kind of late fees. So my experience with them is terrible....They deserve a "0" rating.

Fantastic experience: Kara was prompt in providing information. thank you

Negative experience: Nearly impossible to reach a person to get a simple question answered. The instructions to get e-docs to save paper were to go to their web site and create an account - but the instructions don't match the web site. Associa's site is nothing but a sales site, not a service site for the home owner. I recommend that home owners seek out a better service than this national company that only wants to sell home owners more services such as refi or selling. Buyer beware of Associa. The customer service rep (Fabian) hung up on me twice before I sternly spoke to him to stop hanging up. This was after waiting on hold for the third time. Associa service is sub par.

Fantastic experience: Cindy is very helpful that is why 5 stars, but the gate issue is not her fault, gate does not work/open automatically and we have to go to Jakson gate every time

Fantastic experience: I like the team work they do for the best of Tyner Ranch lll. Very happy to live here

Fantastic experience: Always so helpful

Fantastic experience: Cheerful, attentive & efficient, thanks Kara appreciate your help!

Fantastic experience: Kara is very responsive to questions re: info or help.

Fantastic experience: I just want to thank Kara Hardy for all her help with my question about Vista Murrieta football game. She answered all my questions and reassured me every thing was fine. She is so helpful when we have any thing we need to know. Thanks for your help Kara. Linda Senenfelder

Negative experience: By far the worse customer service I have ever had. It has been a nightmare, Ryan does not respond to your emails , they do not care for the people who live and pay their HOA . Such a shame.

Fantastic experience: Always a pleasure

Fantastic experience: I appreciate Hannah, P., and Alyssa M., PCM staff for Gateway Walk Corporation. On separate occasions, they handled my calls and quest/ions in a pleasant, professional and timely manner. Hurrah !

Fantastic experience: Cindy is the best! When we call her with an issue, she handles it promptly and is always very friendly and happy!

Negative experience: Beth Woods doesn't return emails or phone calls Extremely disappointed We are asking for help with something Extremely simple , which is to exchange a non working key fob for the pool and she doesn't even have the courtesy to reply to a simple email

Negative experience: Having contributed to the fight for our freedom, I like to feel free in my country. These guys give a tyrannical vibe. The nosy neighbors don't help, but ask before you send a C&D. In our Palm Springs community they ask nicely, these guys tell you. Sending a cease and desist at the same time. Understand guys you are around because we keep you around, you are easily replaced.

Fantastic experience: Kara Hardy is the best! She's always quickly responds, professional and friendly. She is a true asset to the Colony.

Fantastic experience: Cindy is so very helpful and the nicest person.

Negative experience: This is the absolute worst management company I have ever dealt with in my life. All the board members No that they were conned. Do not use this company for under any circumstances you will be sorry. We cannot wait to get rid of them. Nobody returned your phone calls. Nobody answers your emails. Is there a ghosts

Fantastic experience: Karla Alarcon was very professional and a pleasure to work with. I just moved into Bushnell Estates and she was very welcoming looking forward to working with her on association projects that I may have.

Negative experience: This management company is one of the worst, that I've had the experience of working with in my 29 years of being part of an HOA. In the last year and a half, we have gone through four property managers and three supervisors, as it seems that PCM has a difficult time retaining qualified personnel. The personnel that we have experienced, are not worthy of being called managers. Management is all talk and no action, as they are incapable of providing solutions to ongoing problems. We would not have signed up with a management company that forces you to stay, when they have proven to us they are incapable of providing quality skilled management personnel.

Negative experience: If I could give this business zero stars I would. My calls always get transferred to Evelyn’s voicemail and she never returns any of the calls or emails regarding pending repairs. This is by far the worst hoa company I’ve ever had to deal with!

Negative experience: The other locations may be doing better but NOT the Carlsbad office. No one knows anything. Owner inquiries are not attended to; if you get a response it’s vague. Extremely disappointed!!

Negative experience: Horrible management !!!! Your emails are never responded too, all calls are forwarded to Voicemails and no calls are returned. Expressed my children’s medical conditions (asthma) multiple times to only be IGNORED. DOES NOT deserve a star.

Fantastic experience: What a pleasure it's been to be working with PCM and Tona Ott. The level of Support/Communication and Understanding has gone far beyond my expectations. I am very happy to have the opportunity to meet and work with Tona and Evelyn Rodas. They are both amazing individuals. Thank you for always being a great partner.

Negative experience: Horrible customer service

Fantastic experience: My wife and I would like to thank and commend the work of Jose (Colony golf course landscape supervisor) In having the tall weeds growing on the golf course slope behind our house at 40465 Via Composeco.cleared. We were delighted as to his prompt response to our request. I even received a telephone call from him to let us the know that the work was in progress. We could not be more pleased with his follow up with us. He should be commended by the Colony for being such a valued employee. Thank You, John Celentano and Mary Lou Reid.

Negative experience: If they would only live by their own words it would he great. Always their famous last words "Please let me know if I have missed anything. We look forward to continuing to service .... while partnering with the Board of Directors. You are welcome to reach out to me anytime via email or my direct line at.." I give 1 star for our HOA manager, and 1 star for her supervisor. The HOA board President

Negative experience: WORST MANAGEMENT COMPANY. THEY DON'T MANAGE OUR COMMUNITY WELL, INCREASE THE RIDICULOUS FEES YEARLY. DON'T USE THEM. PERIOD.

Negative experience: I usually never post any reviews specially negative. This company is the management for the complex where we have a property. Every time we need security or something fix or an immediate response no one has the time to answer an email or a message. I've called with an urgent issue since Monday morning, it is already Thursday and still crickets on the other side. I've also tried to contact corporate but it is impossible to get a real person on the phone. In my opinion if you can't handle the volume of work you have either hire more help or get rid of work to better serve the clients you have. No one can be that busy to answer an email or return a phone call. Come on!!! I would fire you immediately.

Negative experience: I cannot find the supposed attachment

Fantastic experience: Thank you Linda Montenegro! Outstanding service!

Fantastic experience: Thank you Joy Marino for helping me resolve the issues regarding my property. Your professionalism was above and beyond and I appreciated you taking time out of your weekend to help me resolve the issues.

Negative experience: Do not use this property manager. They do not respond to emails or phone calls. All they are interested in is making more money for themselves off of late fees and penalties. I asked for my Homeowner information to be updated, including spelling my name correctly, and they didn't. They are inept and do not care about the people they are "servicing", only about making a profit.

Fantastic experience: Matt Jeffrey is the man! Seriously, very professional, very responsive and very knowledgeable. Thank you Matt!

Fantastic experience: Annette Gonzalez is a fabulous Facilities Coordinator! Communicative, efficient and kind. Love having her help guiding our community! Thank you again Annette!

Fantastic experience: I’d like to thank Kara for all her hard work. She has a very busy job with all of us wanting so much of her attention and she does it with ease. Linda T

Fantastic experience: Our PCM staff are friendly, helpful and they really care. Always going out of their way to make our residents feel comfortable. They lead with kindness!

Fantastic experience: Karla Alarcon is always so helpful, responsive, and prompt with regards to questions and concerns through email. She is very knowledgeable and professional. She goes out of her way to ensure there is a solution for your question!

Fantastic experience: Many thanks to Cindy Irving for handling an issue I had with using Capsure to schedule a vendor. She took care of everything quickly and completely.

Fantastic experience: Kara is the best. always well informed and replies to requests in a very timely manor!

Positive experience: Excellent thanks for the update and service! Karla was great

Fantastic experience: Thank you Karla for your prompt attention to my emails!

Fantastic experience: I Love working with this office. Very professional. Always thinking about the customer. Easy to work and communicate with.

Fantastic experience: Karla Alarcon was a great help! She responded to and addressed my problem very quickly. It was very easy to put in a request for service with her and made me feel like my concern was important and would be addressed promptly.

Fantastic experience: I want to commend Cara Hardy for her assistance through the years. She is an asset to your corporation and is always ready to help whenever needed.

Fantastic experience: Kara's response to my somewhat complicated concern was timely and very easy to understand! Greg Heimos

Fantastic experience: Everyone is extremely pleasant and helpful, particularly the activities director, Kara. She makes life the Colony even more enjoyable.

Fantastic experience: Great experience. Karla Alarcon responded immediately to my inquiry. THANK YOU.

Fantastic experience: I recently moved and Karla was very helpful throughout the process. She is very professional, knowledgeable and was an excellent help for dealing with the HOA.

Fantastic experience: We were initially told that our HOA application would take 2-3 weeks to process for approval. I emailed Jennifer requesting if the process would be expedited due to our fence being down already and it being a safety issue for our neighbor and us. Jennifer replied the next day with the approval. My experience with Sundance HOA has always been positive. Thank you, Jennifer!

Fantastic experience: Kara is by far the best person here in the Colony that helps keep us informed. Very knowledgeable & friendly. Love her! ❤️

Fantastic experience: Kara is personable and professional. In all of the years she has been in the Colony, I've never heard a negative comment about her!..She is always helpful, and does so much to make our lives fuller.

Fantastic experience: Jessica S. Is amazing! Every time I email her she gets back to me the same day. She’s a true gem and is very knowledgeable. Thanks Jessica!

Fantastic experience: I was faced with very heavy trash bins left by the previous owners at my new home. I called Cindy Irving at the Colony Clubhouse and she came to the rescue even with short notice. She was efficient and solved my problem by referring me to a gentleman that assisted me with the task. Thank you so much.

Fantastic experience: Kara Hardy was a help beyond imagining. She found us dates and times to perform The Leila Rose Show, created a really terrific ad for the Colony News, and a fantastic flyer to promote the show, even sent us a copy we use to print flyers to distribute ourselves to promote the show. It's Leila's first show since the pandemic shut us down, so it's a really big deal for us and we could not have done it without Kara. Thanks again Kara. Jim Newell (Sound and Management) and Leila Rose Newell (she performs as "Leila Rose")

Fantastic experience: Cindy Irving is a true asset to the Colony. She went out of her way to assist and accommodate me today with documents I needed. She also did it with a smile. Excellent service, excellent employee!