Sterling Property Management

Positive experience: Was great and timely. Handled my problem quickly

Fantastic experience: Diana was so friendly and helpful. It made my move to Yukon from out of state so much easier! Thank you!

Fantastic experience: Sterling Property Management been very good to us. We have leased from them almost 7 years now.They have been very prompt on any scheduling of repairs that we have had. They are a great company to lease from.

Fantastic experience: Amy was amazing and went out of her way to help my kiddos any I. She went into the office on her time off to make sure my babies and I were able to get our application processed and into the home that day! We were extremely blessed! ❤️

Negative experience: Had to take them to court for illegally withholding too much from my security deposit. I'm sure they do this with every tenant knowing most won't know the laws and won't bother fighting it. I tried resolving outside of court but they were not willing to budge. According to the Cleveland court records, I'm not the first one that has had this issue with them.

Fantastic experience: Property was in excellent condition when we moved in.

Fantastic experience: Debra was great! moved fast! No problems got me in quickly!!

Fantastic experience: Every time we have requested maintenance, they have come right away and fixed the problem!! The maintenance person has always been friendly, efficient, on time and even fixed little extras. This is a GREAT place to live!!

Fantastic experience: Excellent customer service.

Fantastic experience: Great Property Management company! Highly recommend them.

Fantastic experience: Michael is awesome always!

Fantastic experience: Thanks SPM! Great team. I appreciate your professionalism and efficiency.

Fantastic experience: We are approaching 1 year in this house. Anytime we have a issue Maintenance is very helpful. We are looking forward staying another year, and possibly buying this property in a year.

Fantastic experience: All around great set of people

Fantastic experience: Sterling Property has been a blessing to me. I have lived here 4 years and they have been very supportive if a problem comes up. They inspect once a year and if anything is wrong they note and fix it immediately. I am so thankful for a wonderful place to live.

Fantastic experience: We love renting from Sterling Properties. They are always very kind and professional. They always schedule techs when we run into issues (heat/air, fence blowing down, plumbing, etc).

Fantastic experience: They’re great to rent from. The property maintenance guy is really helpful and always quick to send someone out for a repair. The office people worked with me through the shutdown when I wasn’t getting paid for over a month and helped me get through all that. All in all a great place to rent from!!!

Fantastic experience: Been a Great experience with Sterling. They take good care of the tenants.

Fantastic experience: Very nice and thorough. Very good people to work with

Fantastic experience: Very good properties and customer service. They work with their clients.

Fantastic experience: I sold my home in July and moved into my rental home in June. Sterling properties has surpassed my expectations as a former hone owner. If I have a question they are easy to get ahold of. I would highly recommend Sterling Properties.

Negative experience: I loved my condo and the owner of it but anytime something went wrong and I had to go through Sterling… it took months. I would let them know all the things that needed to be fixed and occasionally some would be resolved. However, when I moved out I got less than half of my deposit back. I was charged for repainting the whole place (when there had been no damage to the paint) and for repairs that were needed before I moved in or that had already been reported! Communication was very poor. The best part of it was the companies they would use outside of Sterling like the roofing, exterminator and plumbing crew because they showed up and took care of things.

Fantastic experience: This is the best property management and service I have ever encountered. Enthusiastic, detailed and efficient, not only solving the problems you need to solve, but also actively fixing the problems found by accident, I want to praise such a property management company

Fantastic experience: Anytime I’ve called for a need they’re extremely pleasant, professional and timely!

Positive experience: Great experience with staff and my new home!

Fantastic experience: I have lived in a Sterling Property home for about 8 months and have only had 1 minor issue and it was fixed immediately. 100% recommend.

Fantastic experience: Prompt attention to requests. Very prompt and polite. My experiences with Sterling has always been excellent.

Fantastic experience: Very nice and considerate realtors. Also very nice home inspector as well. Sterling has been there when we needed some assistance with anything pertaining to our rental property. Nobody's perfect but all in all I would recommend.

Fantastic experience: Jose did a great job fixing our gate

Fantastic experience: Debra Kuykendall was very pleasant to work with. There was a mixup with a rent payment I had made on the portal. It was definitely a screw up on my end but when I talked to her over the phone to explain it she was very understanding and is allowing me to get everything corrected which I will be doing this evening. Looking forward to hopefully buying the home we are renting in the coming months but overall we have had a good experience with Sterling

Negative experience: My experience with Sterling Properties, specifically with Amy Bass, has been disappointing. She came across as unprofessional and dismissive, often making it seem like tenant concerns weren’t a priority. Communication was difficult, and I didn’t feel that my needs as a tenant were taken seriously. I hope the company takes steps to improve professionalism and tenant relations in the future.

Fantastic experience: Sterling properties has been a great rental company! They even helped me out when I had a mishap getting the first time rent paid! Quick to answer to issues within the house!

Fantastic experience: Very pleased with maintenance personnel. They are very quick to respond to issues and are polite and professional. Keeping this property well maintained is a high priority from property management. I have enjoyed living here.

Fantastic experience: The person who did my inspection was extremely nice and professional.

Fantastic experience: Sterling properties is amazing!!! Diana Martinez is the absolute best!!!

Positive experience: Maintenance has been very responsive. I’m not happy with the condition of my back yard.

Fantastic experience: Hello, I’ve lived in a sterling property for around 2 years and I have no complaints. If something happens that requires a maintenance man it’s a simple call and they get on it right away.

Fantastic experience: I’ve been with Sterling Property for six years and love the company! Thank you for being great and having the best maintenance (Eddie & Michael)!

Negative experience: The duplexes are not worth the money and they don’t wanna give new carpet to good tenants

Negative experience: Horrible experience with this company. They lie and scam. Makeup charges and wont get your deposit back. The house was clean and spotless when moved out but they still manage to charge you up with madeup maintenance. I will never do business with this company ever again and warn others to stay away. As other reviews here are experiencing the same issue.

Negative experience: Worked my ass off to make my place super clean apon moving out, got flower beds ready, did paint touch up. They still took 1k of the deposit. Monthly payment system is a bit of a pain.

Fantastic experience: Amy was very helpful and professional. Application process and move in couldn’t have gone smoother.

Fantastic experience: Great property management company. Always quick to repair or fix anything needed. I've rented for 4 years The staff are always friendly.

Fantastic experience: Maintenance: Very timely and efficient! Great customer service, very quick response time.

Negative experience: Great until it's time to move out. They will find any/every excuse to withhold your deposit. As others have stated, I also used their recommended contractors and still had part of my deposit withheld (stolen). Elizabeth is horrible to deal with and will flat out lie to you. They owed me money for prorated rent and she used part of my security deposit to give me the rent refund I was entitled to receive. I left the house in better shape than when I moved in, was never once late on rent and still had part of my deposit held. Elizabeth's final response was, I "could seek legal action". It would be nice if multiple people would join together to pursue a class action lawsuit.

Fantastic experience: I have lived here for 4+ years. I love my home and have nothing but positive experiences to report. The management team is highly responsive on the rare occasion I've needed anything; I appreciate that they are helpful and timely. The home is a great floor plan, insulated well (equals affordable utility bills!), and my neighbor is wonderful. There's not much I would change, and those are just personal style preferences!

Fantastic experience: It’s been an amazing experience renting through Sterling! Planning to stay a little while longer!

Fantastic experience: Very professional and kind. Repairs are always done in a appropriate time frame

Negative experience: I don’t usually write reviews but this situation has been very frustrating. Working with Diana was a positive experience, but unfortunately turned disappointing when we vacated the property and having to deal with Elizabeth K to receive my deposit back. Despite following Sterling recommendations—including using the cleaning company they suggested and providing receipts to avoid deductions—they still withheld part of my deposit. I made multiple attempts to contact them about this issue. Initially, Elizabeth agreed that I was owed a refund, but then communication ceased entirely. A few months after and I’m still waiting for my money. Be careful.

Fantastic experience: Absolutely love our rental unit and the property management!!

Fantastic experience: We started doing flooring business with them in early 2025. Their staff are easy to work with, their properties are well-maintained and they pay fast. A+

Fantastic experience: Service was great!! Also very fast service. Thank You Sterling Property Management!

Negative experience: This is the worst property management company I’ve ever come across in my life. They lie and make baseless arguments to pinch as much off your security deposit as they can! They denied our legal right to be present for final walk thru and the lady you deal with (didn’t commit her name to memory cause why!) has the worst attitude I’ve experienced in customer service to date! Believe the reviews that tell you stay away and stay far away from this company as possible! I truly think the “good” ones are paid or fake.

Negative experience: We also fell for the security deposit scam. We were counting on a full refund, which is why we spent two days cleaning and leaving the property in impeccable condition after we moved out. You could eat off the floor. We documented everything with photos and sent them by email. Everything was functioning exactly as it was when we first moved in. Even so, they deducted cleaning fees and maintenance service/materials from our check. Nothing was itemized, and there was nothing that required maintenance. On top of that, they charged us for painting services and materials. The only area that might have needed a small touch-up was the garage, but the amount they charged was as if the entire house had been painted. Not to mention that we rented the property in Stillwater, but to return the keys, we had to go all the way to Norman. We ended up spending over $50 with UPS just to mail the keys — completely senseless. I strongly recommend never doing business with this place unless you're prepared to lose 30% of your deposit without any justification.

Fantastic experience: Michael is always great to work with as he always responds immediately to any service request

Fantastic experience: They are prompt with an easy application and move in process. Good at communicating. Diana helped me the most, shout out to her!

Fantastic experience: Nice check-in. Seemed OK with how I keep the place. Will fix a minor problem.

Fantastic experience: Kitchen faucet had some issues and sprayer was messed up. Called it in on a Friday and Eddie was there Monday to fix everything. Thanks again!!

Fantastic experience: Move in process was great, Diana .M. made sure the process was smooth and stress free and answered all my questions. Thanks Diana

Negative experience: When I first moved in everything was great, until it wasn’t! First they lost my money order and then harasses me until we were able to get it replaced. The in mid January 2025 they told us they were selling the property (which we found out was actually already sold) and we had 5 weeks to find a new home, which was fine. We moved at the beginning of February turned keys in emailed new address for returned deposit. Left the home spotless, I mean move in ready and out of $1675 they returned $231.74. She sent a list of things that was wrong stating a bench in the living room was left dirty, which the living room has no bench! Stated that they charged for cleaning and painting. After I had spent 14 hours on a Sunday cleaning, dusting, and painting the home prior to turning in the key on Monday! Still waiting for this itemized list of things that they had to do and when I received the list I was pissed! They pretty much charged for everything I had already done and some light fixtures and stuff outside. Yeah crazy right. Took them to court and Elizabeth and Heather played a whole game. I settled for another 201 because I was over it, but I will never rent nor buy a home from sterling property! Oh and not to mention how they tried to give me a bad reference to the next place I ended up moving to and had to pay double deposit because of them!

Fantastic experience: Sterling Properties has been an absolute joy to rent my home from!

Fantastic experience: We are very pleased at how quickly you are to take care of our home. We’ve lived in several rental properties and you are by far the best company to deal with.

Positive experience: Overall experience including monthly lease payment process through Zego was good. SPM could improve upon overall responsiveness and sense of urgency on repair service issues.

Fantastic experience: Jesse arrived and handled both issues with ease and speed. Super friendly and was great with my dogs!

Fantastic experience: Always been very please renting a sterling property!! Ready to upgrade to a 4 bedroom. They are very professional and always a prompt respond to any concerns or questions!!

Fantastic experience: My initial call for gutter repair was handled efficiently and professionally. The repair work done quickly and the repair work was quality. All my contacts with Sterling Property Management have been very positive and professionally handled

Fantastic experience: I’ve had such a wonderful experience leasing from Sterling properties. The neighborhood is beautiful and it’s been a great place to live. Everyone’s friendly and accommodating

Fantastic experience: I am so truly thankful for all the time and support Diana put into getting me approve. She is very supportive and understanding. Thank you Diana for all that you do!!!

Negative experience: Was told to hurry and hand deliver a huge deposit weeks before we could sign a lease. We were not able to take the rental and requested our deposit back a few days later knowing we didn't sign the lease. They called 2 weeks later and said they gave it to the owners. I don't know how this place stays in business unless it's keeping people's deposits!

Fantastic experience: Eddie Martinez responded yesterday for a few minor repairs that were needed. Not only was he extremely helpful he addressed each maintenance issue with a smile and he is an amazing employee. He really positively represents Sterling and was a pleasure to interact with.

Fantastic experience: Always have a great attitude and very friendly. We Have enjoyed living in a very nice rental property and being cared for by a very nice staff . We have lived here for 2 1/2 years

Fantastic experience: We have had a great experience. Great house and management is responsive.

Fantastic experience: We are having a great experience with Sterling. Diana was very helpful during check in last March. We have enjoyed living here and the maintenance help is great as well! They came and fixed our yard to help with drainage issues. They did an excellent job !! We have enjoyed our experience with Sterling Properties. Thank you!

Fantastic experience: Debra was very helpful and very nice. She answered all our questions. Just very friendly.

Fantastic experience: Easy to work with, anytime we’ve called the staff is always nice!

Fantastic experience: Eddie always does an exceptional job when there are any repairs needed

Fantastic experience: I love Sterling as a company. The staff is always so friendly and are fast to respond to any issues we have ever had. They care about their homes and their tenants.

Fantastic experience: Amy is amazing she always gets right back with me. She always takes care of anything I need. This was a very smooth process to get in the Duplex. 5 star

Fantastic experience: I have rented with this management company for close to a year & have no problems! They are quick to come out & address any work orders along with making sure they are properly completed.

Negative experience: I’d give zero stars if I could. Water in my garage. Ruining my couch and table. The guy they sent literally started caulking the seams in the concrete driveway . Uh NOT going to help.

Fantastic experience: Property management provides orompt response to maintenance request. Friendly and professional service providers.Builder (Ken Chambers) is "Top Shelf" - he has allowed us to install storm door, storm shelter and safety bars which has made our home a safe haven. I highly recommend these rentals.!!!

Negative experience: As a former tenant of Sterling Properties, I am deeply disappointed with the treatment I received during and after my tenancy. My experience has been fraught with unfair charges, poor communication, and what I believe to be violations of the Oklahoma Residential Landlord and Tenant Act. On December 28, 2024, my wife and I vacated the property, diligently cleaning it and even painting over scratches as instructed. We returned the keys and carpet cleaning receipt on December 30, 2024. Despite our efforts, we were shocked to receive a letter claiming we owed $526.38, including unjustified charges such as $270 for rent, $267 for cleaning, and $754.78 for painting. These charges are completely unacceptable. We left the house "spotlessly clean" and had already painted over scratches using paint provided in the garage. The rent charge is particularly egregious, as we had already vacated the property. It appears that many of these charges are related to preparing the property for sale, which should not be our responsibility as tenants. Throughout our tenancy, we faced persistent communication issues with Elizabeth Kanoski, the property manager. Our requests for information about lease renewal and changes to the lease period went unanswered. After receiving the deduction letter, I made multiple attempts to resolve the issue with Elizabeth, but my concerns were consistently dismissed or ignored. It's clear that Sterling Properties has little regard for tenant rights or fair business practices. Furthermore, many of the issues we're being charged for were pre-existing conditions. We have photographic evidence from November 2021 when we moved in, showing that the house was not in perfect condition then. It's unfair and potentially illegal to charge us for these pre-existing issues. I believe that Sterling Properties has violated multiple provisions of the Oklahoma Residential Landlord and Tenant Act, including improper withholding of security deposit, failure to provide itemized deductions, and poor communication. Their actions have caused us significant stress, financial burden, and even affected our health as we worked to leave the property in good condition. I strongly advise against renting from Sterling Properties. My experience was plagued by unfair charges, poor communication, and improper withholding of my security deposit. Despite leaving the property in excellent condition, I was hit with excessive and unjustified fees, including charges for pre-existing issues. The property management is unresponsive and dismissive of tenant concerns. If you value transparency, fairness, and respect as a renter, I recommend looking elsewhere. I am seeking a full refund of the improperly withheld security deposit, withdrawal of all unjustified charges, and a formal apology for the mistreatment we've endured. If this matter cannot be resolved amicably, I am prepared to pursue legal action to protect my rights as a tenant.

Fantastic experience: Sterling property management has gone above and beyond to address both property concerns and maintenance to replace an old fence. Timely and kind

Fantastic experience: The Staff has always been very polite and helpful. Immediate response to any questions or concerns .

Negative experience: ***** Beware***** I put my application in and within hours I got a call from stating I was approved which I thought was odd because I didn't pay the application fee and my boss said they never called him. Debra told me she wasn't trying to pressure me but. I need to put my deposit in that day or I would lose the unit. I put my deposit in, I messaged the agent Debra for 4 days with no response, finally I called the office and spoke with her, on the 5th day I finally got in. I called and left a message I couldn't rent the unit due to it being so outdated and whomever lived there had pets ( I'm allergic). I was told that they were keeping my $1200.00 deposit. I said do you have any other homes because I have to be out of my house by the end of the month. And was told NO!!PLEASE DON'T SIGN anything with these people. I NEVER even signed a lease... I sat and spoke to Debra and really thought she was a good person but she was the Devil!!! Update TOOK THEM TO COURT AND WON!!!!!

Fantastic experience: My move-in was really smooth. Service calls have happened in a timely manner. Everyone has been patient with my questions. The annual inspection went quickly and the gentleman was very nice. I like the neighborhood and I’m grateful for the lawn service.

Fantastic experience: We had an issue yesterday with the heat, not working, but Sterling Properties got someone out to our home in a timely manner and a heat was fixed the same day and I just want to say thank you to Sterling Properties for taking care of the matter so quickly

Negative experience: Can’t speak for the entire company but our property manager, Amy, was absolutely horrible. Never responded, very rude, no social skills, something else was always more important to her, and waited until the day before move in to send our lease. I apologize if she is your representative of Sterling Property. If so, I would personally recommend asking for someone else.

Fantastic experience: Debra was a pleasure to work with. She made the process super easy and answered any questions I had. Much appreciated, thank you!

Fantastic experience: Best Property Management I have signed a Lease with in years!!!,I will be going in to renew my new lease tomorrow after work!,maintaince is prompt and top notch ,SPM has a contractor his name is Ryan he is also prompt and does a great job, my statements are always available via my email,Jeff who is the SPM inspector ,was so nice he took side notes and just yesterday Jeff advised Ryan to install a new doorbell for us and I felt so honored that Jeff cared enough to have that work ordered,my overall experience with Sterling Property has been “Exceptional “

Fantastic experience: Michael always follows up on maintenance reports quickly and is extremely helpful throughout the whole process by communicating what’s going on each step of the way. I also appreciate the informational newsletter type emails that go out periodically.

Fantastic experience: Good to deal with when moving in. Maintenence is quick to get things resolved. Everybody has awesome customer service

Fantastic experience: I’ve rented from Sterling for the past two years no problems

Fantastic experience: Diana Martinez helped me tremendously with a quick move for a new job. I appreciate her and the overall professionalism of Sterling. I look forward to a continued relationship!

Fantastic experience: Properties are maintained and managed very well and the team of workers are always quick to respond to any requests/needs.

Positive experience: I love it here. Maintenance is the best. They respond quickly and get the work done. I've lived here for almost a year and it has improved in this short time.

Fantastic experience: Been renting with Sterling for more than a year now and have not had any issues. Only had two or three service requests, and they were resolved in short order. Sterling is good at communicating with their tenants and the service people are polite and helpful. However, woukd like the ability to pay rent online without having to use Bill Pay at my bank. We live far from Sterling's office and it's a haul driving out there to drop off a check. Would recommend this property manager.

Fantastic experience: Reported A problem with the gate not opening with the code in just a few hours. They got back to me and assured me it had been reset and asked me to check it. We checked it that night and it was now working perfectly. They are very prompts on things that are considered. We consider to be urgent and I appreciate that and we love living here

Fantastic experience: Love love Diana she has been a gem throughout my experience!!!!!!!!!!! She walked me through the entire process with care

Fantastic experience: In response to Jacqueline Vaden - This is Debra. Clearly, I am not "The Devil" and did everything I could to try and help you, taking numerous calls and texts from you, including after business hours. I'm disappointed to hear about your negative response. It appears that you may be experiencing buyer's remorse. However, it's important to clarify a few points: *Security Deposits: A security deposit is standard practice in the rental industry to secure a property for a tenant. It's a common understanding that once a deposit is placed, the property is no longer available to other potential renters. *Property Viewings: You viewed the property prior to submitting the deposit, and you were satisfied with its condition. Additionally, you requested and were granted access to the property three more times the following week. *Rental Availability: Unfortunately, we didn't have any other properties in Edmond available for $1200 at that time. I believe your review is unfair and inaccurate. It's unfortunate that you've chosen to express your dissatisfaction in this manner. But looking at your file, you seem to have a track record of only leaving negative reviews. I hope you find suitable housing that meets your needs.