1st Choice Property Management
5664 Denton Hwy
76148, Fort Worth
+1817-281-1300

Opening hours

  • sunday: (closed)
  • monday: 9h-17h
  • tuesday: 9h-17h
  • wednesday: 9h-17h
  • thursday: 9h-17h
  • friday: 9h-17h
  • saturday: (closed)

1st Choice Property Management has been locally owned in Fort Worth since 1993. Founded by Darryl Kazen and now led by his son, Rob, the company brings four generations of property management experience to Tarrant County. What began as managing family properties has grown into a trusted full-service company that treats every home with the same care as their own. With deep local expertise and strong industry affiliations, 1st Choice is dedicated to reducing stress for owners and delivering reliable, community-focused service.

1st Choice Property Management: Reviews

4.7/5 (199 Reviews)
JJ Published on Google 2 months ago

Negative experience: ⭐️ 1 Star – Unethical Deposit Practices I would strongly recommend staying away from this property management company. They engage in unethical practices designed to withhold tenant security deposits by adding charges that clearly fall under normal wear and tear, which they are not legally allowed to charge for. Examples of the charges they attempted to deduct from my deposit include: • A dirt dobber wasp nest outside the property • Weeds in the yard and flower beds • A so-called “make-ready” or normal cleaning, despite the unit being left in reasonable condition On top of that, the charges were grossly inflated and unreasonable. For example, they charged $300 just to remove weeds from a flower bed, which is far beyond any fair market cost for that type of work. It is clear these charges were not about actual damages, but rather an attempt to justify keeping as much of the deposit as possible. This feels like a routine practice rather than an isolated mistake. If you value transparency, fairness, and ethical business practices, do not do business with this company.

1st Choice Property Management
1st Choice Property Management

Edit 12/30/25
We understand that security-deposit discussions can be frustrating, which is why our process is designed to be as clear, documented, and fair as possible.

For every new resident, we strongly encourage independent move-in documentation, including photos and written notes, so there is a shared and accurate record of the property’s condition. In addition, as a matter of company policy, we also complete our own detailed move-in documentation. In this case, 298 photos were taken on the tenant’s move-in date (11/25) documenting the condition of the home.

All tenants are provided with an Inventory & Condition Form and given 10 days to complete and return it. This form is intended to note any concerns or discrepancies at move-in. The form was never returned for this tenancy and there was no other indication of any issues or deficiencies with the property at the time possession was accepted.

When a tenant submits a notice to vacate, we also provide a Move-Out Instruction Packet that clearly outlines the steps required to help maximize the return of the security deposit. This includes cleaning standards, yard expectations, and general condition guidelines. Our goal is to set expectations in advance and give residents every opportunity to avoid deductions.

At move-out, the property is again documented and compared against the move-in records and lease requirements. Any deductions are based on documented conditions and handled in accordance with the lease agreement and Texas Property Code.

We genuinely strive to set our residents up for success by providing documentation, clear instructions, and transparency throughout the tenancy. Ultimately, the outcome of a deposit reconciliation depends on the condition in which the property is returned.

— 1st Choice Property Management



We take claims of unethical behavior seriously and strongly disagree with this characterization.

Our security-deposit reconciliation process follows Texas Property Code and the lease agreement signed by the tenant. Every property we manage is documented with photos at move-in and again at move-out. Deductions are only made when conditions exceed normal wear and tear and are supported by documentation.

Hiring a cleaner does not automatically satisfy move-out requirements if the home does not meet the condition outlined in the lease. Likewise, yard condition, debris removal, and necessary touch-ups are evaluated based on the property’s documented condition at surrender, not assumptions or intent.

An itemized accounting was provided within the legally required timeframe, and all charges were assessed in accordance with the lease and state law. We do not withhold deposits improperly, nor do we fabricate charges.

We stand by our documentation and reconciliation. If the former tenant chooses to pursue further review through the appropriate legal or regulatory channels, we are confident our records and process will support our position.

— 1st Choice Property Management

Michael Valdes Published on Google 2 months ago

Fantastic experience: 1st Choice gives you professionalism with a family feel. They took over the management of my properties after my original company filed for bankruptcy leaving me in a bad spot. 1st Choice took over within days and helped me weather a difficult situation. I’m grateful to have them managing my investments.

1st Choice Property Management
1st Choice Property Management

Thank you for trusting us with your investment! We're honored to help protect and grow your property's value through consistent, hands-on management.

M V Published on Google 2 months ago

Fantastic experience: 1st Choice took over my property management affairs after my original company filed for bankruptcy and left me without direction and a vacant unit. 1st Choice took on responsibility for my places within days and got the rehab on the vacant unit going immediately. They made a difficult situation much smoother than I expected. In addition, 1st Choice management personnel will call you back when you reach out to them and they respond to emails in a timely manner. They’re on top of things, whether it’s repairs, bad weather that could affect your property or if you have accounting questions. Very professional with a personal family feel. I’m grateful to have them managing my investments.

1st Choice Property Management
1st Choice Property Management

We value your support and your investment! Thanks for letting us help create lasting value in your rental property.

Monyeh Published on Google 2 months ago

Fantastic experience: We had an excellent experience working with 1st Choice PM during our move-in process. Everything was handled completely online, which made the entire experience incredibly smooth and convenient. Communication was clear from start to finish, and every step was explained thoroughly so there were no surprises. The process was straightforward, organized, and efficient, which really took the stress out of moving into a new home. This has honestly been the best and easiest move-in experience we’ve ever had. We truly felt supported the whole time and would highly recommend them to anyone looking for a professional and seamless rental experience. Paola was amazing to work with—she was professional, responsive, and made sure everything was clearly explained, which made the entire move-in process easy and stress-free.

1st Choice Property Management
1st Choice Property Management

We’re so glad you’re enjoying your rental and the service we provide. Thanks for the support!

Joe Tracz Published on Google 2 months ago

Fantastic experience: 1st Choice made our move in super easy and smooth. The staff are very helpful during the whole process and great at communication. I highly recommend them. A+ service.

1st Choice Property Management
1st Choice Property Management

Thank you for the wonderful review. We love knowing you’re happy and well taken care of!

Frank Devon Patterson Published on Google 2 months ago

Fantastic experience: I can’t say enough good things about Sylvia and Daniela at 1st Choice. They were absolutely wonderful. They made sure our move in was excellent. Our new home is beautiful and they made sure of it. They are on tops of everything. You can’t go wrong when choosing this company.

1st Choice Property Management
1st Choice Property Management

We truly enjoy supporting tenants like you. Thanks for the kind words!

Chandler Alberti Published on Google 2 months ago

Fantastic experience: angela is the best! first choice was the best to work with! very easy!

1st Choice Property Management
1st Choice Property Management

Thank you for your trust and kind words! We’ll keep doing our best to make sure you feel right at home.

Damifany Battelli Published on Google 2 months ago

Fantastic experience: He was courteous and polite. The job was completed quickly and professionally.

1st Choice Property Management
1st Choice Property Management

We’re so pleased to hear your rental is meeting your expectations. Thank you for the feedback!

Rally Miller Published on Google 2 months ago

Fantastic experience: They installed a fan for me in my bedroom! From the request to installation, it only took a week! Great team and service would recommend to anyone!

1st Choice Property Management
1st Choice Property Management

We’re happy to hear you’ve enjoyed your rental experience with us. Thanks for the kind review!

John Cordero Published on Google 3 months ago

Negative experience: 1st Choice Property Management does not take trouble calls seriously and cannot claim to provide exceptional customer service. Shower not working and trouble call submitted last week noting that I'd have company and the guest bathroom diverter wasn't working. Of course 5 guests had to take baths instead of showers because it wasn't considered urgent. Soooo, I waited (6th day) and they set an appointment time the middle of the work day. I availed myself to get this fixed. Well of course I took time off work to be here and they were a no-show for the appointment time they requested. This is unsatisfactory. It is apparent they don't value the customers time or schedule. Kinda like we'll get to it when we get to it.

1st Choice Property Management
1st Choice Property Management

John — you’re absolutely right to be frustrated, especially after adjusting your work schedule and then experiencing a missed service window. That’s not acceptable, and we take that seriously.

The original request was triaged quickly and assigned with priority once availability was confirmed. However, the scheduled service appointment was missed, and that failure in follow-through is what caused this situation to escalate — not your expectations.

We have already addressed the no-show internally and escalated the repair to ensure it is handled by a responsive plumbing vendor. Missed appointments do not reflect our standards, and we are reviewing this with our maintenance team to prevent it from happening again.

We understand that when guests are in town, timing matters. Thank you for bringing this to our attention — accountability matters to us.

If the repair is not fully resolved, please contact our office directly so we can personally oversee the completion.

– 1st Choice Property Management

Joshua T Published on Google 3 months ago

Fantastic experience: The team at first choice is above board, they dispatch techs so fast, and everyone at first choice is so friendly and professional.

1st Choice Property Management
1st Choice Property Management

We appreciate you taking time to review us. It's great having you as a tenant!

Allen Milberger Published on Google 3 months ago

Fantastic experience: Dishwasher issue handled promptly and fixed.

1st Choice Property Management
1st Choice Property Management

Your feedback helps us grow—thank you for letting us know we’re on the right track!

Kendra Kight Published on Google 3 months ago

Fantastic experience: we rented through first choice, Silvia was our realtor that helped us throughout this process. She was so nice and such an amazing person. always answered every question no matter how small. she has always had our best interest at heart. this company was extremely fast with work orders. we had a issue with our heater at one point in November and they had a technician out within 2 hours. some part needed replaced with the HVAC system. with having small children needing the warmth it was so appreciated on how fast they got things fixed for us. we lived in this house for 2 years. Silvia has been with us the entire time. every home inspection she might point out something that needed to be taken care of (tree trimming or making sure weeding is taken care of) but would give plenty of time for us to handle any maintenance. she was so understanding. the communication was fantastic with her. one of the best parts of being with first choice.

1st Choice Property Management
1st Choice Property Management

We're thrilled you enjoyed your home and our services—thanks for being a valued tenant! We truly wish you the best and please let us know if we can serve you in the future!

Nora Reyes Published on Google 4 months ago

Fantastic experience: I like to thank First Choice Property Management for having Sylvia as our rental agent since we moved into this house. Sylvia has been effective, professional, kind, and friendly. A big thank you to Sylvia for helping us find this house!!

1st Choice Property Management
1st Choice Property Management

We're so glad to have you as a tenant—thank you for the thoughtful feedback!

Raz R. Published on Google 4 months ago

Fantastic experience: Sylvia is an amazing and thoughtful employee of 1st Choice Property Management. She was very professional, kind and addressed all our requests and concerns. I would definitely recommend Sylvia and 1st Choice Property Management to my friends and family! Thank you Sylvia.

1st Choice Property Management
1st Choice Property Management

Thanks for sharing your positive experience—it’s always our goal to provide prompt, courteous service!

Jackie Kimberling Published on Google 4 months ago

Fantastic experience: We were in this rental for three years. Responsive to the few needed requests. Our property manager, Sylvia, was wonderful to work with from the first day to the last.

1st Choice Property Management
1st Choice Property Management

We’re thrilled to hear your experience has been smooth and positive. Let us know if there’s ever anything you need!

Kim Smith Published on Google 4 months ago

Fantastic experience: Taylor is exceptional. Makes sure there is clear communication before the day of repair, stays in constant contact and the provides helpful information on anything needed!!! So very thankful for the staff and all repair personnel.

1st Choice Property Management
1st Choice Property Management

Thanks for recognizing our team’s hard work—happy tenants make our job worthwhile!

L Garner Published on Google 4 months ago

Positive experience: Luis was amazing. On time, professional, open and honest.

1st Choice Property Management
1st Choice Property Management

Your experience matters to us, and we’re honored you’ve taken the time to share it. Thank you! Hopefully next time we can gain that 5th star rating!

Junior Tayaye Published on Google 4 months ago

Fantastic experience: Great experience with the maintenance team. The work was completed quickly and professionally. Very satisfied with the service. Thank you!

1st Choice Property Management
1st Choice Property Management

It’s always rewarding to hear that our tenants feel supported. Thank you for the review!

Naomi Ramirez Published on Google 4 months ago

Fantastic experience: I am a current renter with 1st Choice Property and have been with them for over five years. I truly can’t say enough good things about my experience. The team is always friendly, professional, and willing to work with you. Maintenance is handled efficiently and consistently by a very professional staff, which gives great peace of mind. It’s been a pleasure renting with them, and I highly recommend First Choice Property.

1st Choice Property Management
1st Choice Property Management

Your comfort and peace of mind are our top priorities. Thanks for the great feedback!

Courtney Brown Published on Google 4 months ago

Fantastic experience: Mason and Sylvia worked quickly and efficiently to get our home rent ready and occupied with tenants. They were respectful and warm through the entire process, and we're grateful to them!

1st Choice Property Management
1st Choice Property Management

It means so much to us to be considered a reliable and efficient property partner—thank you for your glowing review!

Happy Holidays!

Kimber Williams Published on Google 5 months ago

Fantastic experience: I have been renting from 1st Choice Property Management for almost 6 years. Anything that has been needed, it has been taken care of immediately. And they have been very easy to work with and always professional. Recently the roof was replaced. The roofing company showed up on time and communicated with me at every step of what will take place. The roof was finished in one day, everything was cleaned and it looks great. The same can be said of any maintenance needed.

1st Choice Property Management
1st Choice Property Management

We appreciate the 5 stars! It’s residents like you who help make our properties great.

LaTiah Davis Published on Google 5 months ago

Fantastic experience: Lovely company to work with the whole process is super easy and all of the employees were very friendly.

1st Choice Property Management
1st Choice Property Management

Your satisfaction motivates us to continually improve—thank you for letting us know we’re hitting the mark!

Monica L Navarro Published on Google 5 months ago

Positive experience: Everything was great overall as reflected in many 5 stars reviews. However, as owners, we felt misunderstood when we requested a detailed explanation of how our money is allocated for repairs reaching $800 dollars , or when we asked to be notified or called in case major repairs are needed on our new house, such as replacing the roof after hail damage.

1st Choice Property Management
1st Choice Property Management

Edit 10/6/25:

We apologize about any mistake we made, it was unintentional and even a company like ours isn’t impervious to making mistakes. However we made it right once the issue was discovered. That’s what good companies do. I am sorry that you do not see it that way, but I can understand your disappointment, we try our best not to make any mistakes, but if we do, we always do the right thing. I also would like to add that the storm damage claim that originally was denied a total by your insurance company was negotiated by our team on behalf of you, to a full replacement cost that included the gutters. This was a success for you.

Again, we are sorry about the mistake made.

Rob Kazen/ Broker




Monica, thank you for this positive review. We really appreciate you taking time out of your day to tell us experience! Have a great rest of your day.

Ivan Magalhães Published on Google 6 months ago

Fantastic experience: Mason and Sylvia are great, both very professional and we couldn’t be happier with the process.

1st Choice Property Management
1st Choice Property Management

We treat your properties like our own, and your satisfaction tells us we’re doing it right. Thank you!

Precilia Vasquez Published on Google 6 months ago

Fantastic experience: Noé is the best, we appreciate how helpful he always is. Always has a smile and making us laugh.

1st Choice Property Management
1st Choice Property Management

Thank you for the great review! Our goal is to create a hassle-free experience for all our clients and tenants.

ben disney Published on Google 6 months ago

Fantastic experience: Efficient, knowledgeable and professional. Did a great job and resolved the issue

1st Choice Property Management
1st Choice Property Management

Your feedback is so appreciated! We’re committed to communication, integrity, and excellence—thank you for noticing!

Antwan Harris Published on Google 6 months ago

Fantastic experience: Excellent property management company. Very responsive, reliable, and extremely helpful when needed. Sylvia does a great job at not only ensuring your property is in order but shes keen on finding quality tenant. Highly recommend.

1st Choice Property Management
1st Choice Property Management

It’s our privilege to care for your property like it’s our own. We’re grateful for the opportunity and your kind review.

Robert Douglas Published on Google 8 months ago

Negative experience: This company is completely unprofessional and inadequate to serve patrons renting properties. I would never choose a property that I own to be managed by First choice property management. I requested to terminate my lease and was ignored until the end of my lease. This company took my entire deposit to include a week and a half of extra rent . This company sent a bill to collections without me knowing about it. I had no clue that I even had a bill after taking all my additional remaining rent …include the entire deposit . This company Cited me for removing a stove and placing it with something in its place until they provided me with a working stove. I was left without a working stove for over two weeks . Angela at first choice then sent me an email saying that I violated the lease agreement by putting a stove In the home To prepare meals for me to eat. A lady by the name of Angela B has been very disrespectful, very unprofessional and provided no assistance during my leasing term. She was very disrespectful uncooperative and was very demeaning when attempting to inform her of the my current situation and neglected her/ First choice responsibility as it pertains to their lease agreement. I would never rent again and I strongly encourage you not to allow First choice to manage a property that you own. They will ignore your tenant and Provide no true assistance For a safe home environment for a family.

1st Choice Property Management
1st Choice Property Management

We take resident feedback seriously, but it is important to clarify the facts of this case for the benefit of future owners and residents who may read this review.

From the time this tenant moved in, our team documented repeated and serious violations of the Texas Association of Realtors lease agreement:

Unauthorized Business Operations – The tenant began operating what was effectively an illegal healthcare facility out of the rental home. He was providing rooms to individuals with varying medical conditions in exchange for profit. At no point did he disclose this business to the landlord or seek approval. Such activity is expressly prohibited under the lease.

Unauthorized Occupants – As part of this unlicensed operation, the tenant moved in numerous individuals who were not approved residents. These people rotated in and out of the property, creating an environment similar to a boarding or halfway house.

Disturbances to Neighbors – Surrounding homeowners reported strange and disruptive activity, including unknown individuals knocking on their doors and coming and going at all hours. This drew the attention of both neighbors and authorities, leading to welfare checks initiated by our staff and documentation from the Fort Worth Police Department and Health Services.

Pest Infestation – The frequent turnover of unauthorized individuals also introduced a severe roach infestation. The property was pest-free at move-in, but upon move-out, roaches were so prevalent they were literally falling from door frames. Multiple rounds of professional treatment were required to restore the home.

When questioned on these lease violations, the tenant requested an early release from the lease. This request was properly presented to the property owner, who exercised their contractual right to deny it. Under the TAR lease, all tenants have the ability to break a lease legally through the reletting process, which requires payment of a reletting fee. This tenant refused to follow that process and instead remained in the property on his own accord.

Regarding the deposit: our reconciliation process was handled fully in compliance with Section 92 of the Texas Property Code. The initial reconciliation was sent within the required 30-day timeframe, and subsequent reconciliations were reissued as new damages and pest treatments were uncovered. All charges were supported by before-and-after photos, inspection notes, and vendor invoices — standard practice designed to protect the owner’s investment.

As for the stove claim: at no point did the tenant submit a maintenance request for a non-working appliance. Instead, he unilaterally removed the provided stove, stored it in the garage, and installed his own without landlord approval. This is a clear lease violation. Had he submitted a proper request, we would have gladly sent a technician to repair or replace the appliance.

Finally, the accusations against our staff are unfounded. Our property manager’s duty is to enforce the lease. In cases where a tenant repeatedly violates contractual obligations, enforcement may not feel comfortable to the tenant, but it is necessary to protect the property owner, the neighbors, and the community. We stand firmly behind our property manager’s actions and professionalism in this case.

In summary, this review omits the tenant’s serious misconduct: operating an unauthorized and illegal healthcare facility, moving in unapproved occupants, disturbing neighbors, and leaving behind a roach infestation. Our company will continue to uphold Texas law, enforce lease agreements, and protect the interests of our property owners from situations just like this.

Yogi Moore Published on Google 9 months ago

Fantastic experience: I have had the best move in experience with 1st Choice Property Management and especially Paola! Everything was explained in detail to us and any questions or concerns were responded to immediately! The walk through to lease signing was great! Paola kept us informed and also worked great with our realtor! We love or new home and look forward to many years with 1st Choice Property Management! Thank You for everything! ❤️

1st Choice Property Management
1st Choice Property Management

Thank you for the kind words! We work hard to be responsive and helpful—glad to hear it’s showing! Paola is one of our Rockstars!

Gonzo Jimenez Published on Google 10 months ago

Fantastic experience: I really appreciate all the help and support that I received to get in to property I really appreciate it and would likely recommend

1st Choice Property Management
1st Choice Property Management

It’s our mission to provide clear, prompt, and reliable service. Thank you for recognizing that!

Geneva Patterson Published on Google 10 months ago

Fantastic experience: Rossana was very professional and very efficient. I would recommend anyone looking for a new home to see 1st Choice. Angela was wonderful and very professional.

1st Choice Property Management
1st Choice Property Management

We’re so grateful for your kind words. It means a lot to our team to know we’ve made a positive impact!

Dan Flaherty Published on Google 11 months ago

Fantastic experience: I purchase an 84 year old house in Ryan Place, Fort Worth in 2023. Since my wife and I were living in the Philippines, I initially engaged 1st Choice for their Home Watch services. We had intended to completely replace the kitchen and much of the inside of the house and so we intended to find a General Contractor. As it turned out, 1st Choice was able to step in and manage all of the renovation projects over the course more than a year. Being an 84 year old house they encountered many hidden issues with the house, but were able to handle all the work. Cabinetry, plumbing, gas, electric, flooring, structural, painting etc. In the end we were thrilled with the outcome... the house beautiful inside. We moved in this past April 2025. So a big Hats-Off and Thank you to 1st Choice. I would hire them again and recommend them anytime.

1st Choice Property Management
1st Choice Property Management

Thank you so much Dan! it was a Challenging/Fun project, we appreciate you working through the "hick-ups' along the way as well. Look forward to assisting you in the future!

Diana Wilkerson Published on Google 11 months ago

Negative experience: Updates after the company responded. We have a half an acre yard that we pay $80 to mow. It is in Fort Worth as well. The lawn was not the reason to attract tenants. Reducing the rent was. Mowing every two weeks was not necessary. We mowed our yard once a month and it looked great Installing an new igniter for almost $300 in an oven that worth $50 to $100 is not in the best interest of the owner. You should have discussed this with us. We would have pushed a new one instead. The other $300 for programing the garage openers and replacing a lock is also interesting since the openers were working. You violated the performance standards noted in the agreement and did not work for our best interests nor maintained discretion. Angela's intimidated me on the first call when I refused additional repairs other than what Mason suggested. She said " will see if it will lease." Since she stated that her husband is the maintenance contractor for your company, I can see a clear conflict of interest. A respectful company would have apologized and addressed our concerns. Not in you case. It was a huge mistake hiring this company for property management. The yard is 0.13 acres, they charged us $64 every two weeks for mowing. We received surprisingly high and multiple charges for "repair" they have done without consulting with us, although we repaired everything when we purchased the house. After painting the house, the charge for cleaning the house was 1,342 SQ ft is $350. The house stayed on the market for two months and we ended up asking for a rent that is far below the market and their market analysis range. In addition to $4700 we paid for paint and the first month rent, they are asking us to pay $2231. This is what you will get if you decided to hire 1st choice. We are stuck for 12 months with this company, unfortunately.

1st Choice Property Management
1st Choice Property Management

Update 6/2/25:
*Ma'am, with all respect. Your updated comments continue a one-sided narrative full of inaccuracies and unsupported accusations. You’re entitled to your opinion, but without written proof, your claims are speculative and misleading.
Suggesting $300 for “just programming remotes” misrepresents the full scope of services: remotes had to be purchased, programmed, and the locks had to be rekeyed to comply with Texas Property Code—something clearly required before occupancy. Similarly, the oven repair was priced appropriately and for only $254 the part was purchased and installed for that cost. This was to ensure that your new tenant could have a working oven. The repair was 1/3 of the cost of the cheapest similar oven that matched the SS finish with gas option, so in this case replacing the igniter was the correct plan of action on the newer style oven that is equipped in your property.

Accusing our staff of intimidation or unethical behavior is unfounded and unfair. No such conflict of interest exists, and the individual named is not connected to any vendor relationship. Unfortunately, several of our employees were subject to demeaning and disrespectful communication from you throughout this process—behavior we will not excuse or normalize.

We understand you’re upset, but that does not justify misrepresenting facts. No property management company will succeed under unrealistic expectations and persistent hostility. We stand by our work, our professionalism, and our people. *

We're sorry to hear that you’re dissatisfied, but we must clarify several key points for accuracy.

First, the lawn care rate you reference—$64 biweekly—is not only fair, but completely in line with the current market in North Texas, especially during an unusually heavy rainy season that’s required increased frequency and effort to maintain yards. Property condition and curb appeal are non-negotiable components of rental readiness, and we won’t cut corners that would affect leasing success or tenant satisfaction.

As for the repair costs, nothing has been done outside of what is outlined in the management agreement you signed. All maintenance efforts were either pre-authorized by contract or required to maintain property standards, which are essential for attracting qualified tenants and preserving long-term asset value. Claims that repairs were performed without consultation misrepresent how we operate and communicate.

Regarding the cleaning fee—$350 for a 1,342 sq. ft. property that had recently undergone painting—is again well within the industry standard. A professional-grade cleaning is not optional; it’s a baseline expectation from tenants and a requirement for marketing success.

Your comments on pricing and leasing overlook market realities. Rental prices are dictated by tenant demand, not wishful targets. The home sat vacant for two months not because of management, but because of pricing strategy and market activity. In fact, our original market analysis reflected the higher range you referenced, but actual applicant traffic and interest told a different story—so adjustments were necessary. To add - it only took a $100 adjustment to secure a quality tenant.

Lastly, the balance due reflects unpaid invoices and reimbursable costs—not arbitrary fees. All are documented and traceable.

We understand this may not be the experience you hoped for, but effective property management is not about wishful thinking or selective memory. It’s about results, standards, and protecting both the property, the tenant and the landlord’s interests long term—which is exactly what we’ve done.

Regarding our contract and termination, it's clear that you did not read or understand the contract and we are definitely not stuck with each other for 12 months. I will move to process your termination so that you can find the management style that provides lesser care and quality, and that aligns more with your management philosophy.

Rob Kazen
Broker/Owner

David Alvarado Published on Google 11 months ago

Fantastic experience: Having 1st Choice Property Management handle my rental has been a game changer. Honestly, it's a huge relief not dealing with the day-to-day stuff like finding tenants, collecting rent, or fixing things. They're total pros at it, and that expertise really helps keep everything running smoothly and legally. So far there hasn't been any issues with the property, the property manager assigned Priscilla has always communicated thoroughly when needed and the tenants have been wonderful. Honestly, the peace of mind is worth every penny. If you're looking for a hands-off way to manage your rental, I'd definitely say go with 1st Choice Property Management, It's made owning a rental property so much easier and I plan to continue using their services in the future.

1st Choice Property Management
1st Choice Property Management

It truly means a lot to us to have your trust and confidence. We take our responsibility seriously and are so glad to hear that you’re pleased with how we manage your property. Here's to a continued successful partnership!

Nicole Zajimovic Published on Google 11 months ago

Fantastic experience: Extremely happy with 1st Choice! They’ve managed one of our rental properties for nearly one year and we couldn’t be more pleased.

1st Choice Property Management
1st Choice Property Management

We're thrilled to hear that you're satisfied with our services. Keeping your property running smoothly and your experience hassle-free is exactly what we aim for—thanks for letting us know we're on the right track!

Corey Holman Published on Google 11 months ago

Fantastic experience: 1st choice has been managing my home for a little over a year now. They've done a great job. Would recommend.

1st Choice Property Management
1st Choice Property Management

We're ecstatic to receive your 5-star rating! Thank you for choosing us and for sharing your positive feedback. It's great to hear that our services meet your needs. Your satisfaction is what drives us, and we're committed to providing you with exceptional service in the future.

Patrick Meyers Published on Google 11 months ago

Fantastic experience: This company has managed my property for 19 years and I couldn’t be happier! Patrick

1st Choice Property Management
1st Choice Property Management

Thank you for the 5-star review! We’re grateful for the opportunity to manage your property and provide peace of mind while maximizing your return. Your partnership is truly appreciated.

Tom Tysl Published on Google 11 months ago

Fantastic experience: 1st choice has managed our property over 7 years now, through hail storms, garage door blow ins and tenant changes, couldn’t ask for better representation!

1st Choice Property Management
1st Choice Property Management

Thank you for your thoughtful review! It’s our goal to make every interaction as smooth and helpful as possible. We’re grateful to have had the chance to assist you and are always here if you need anything!

Liam Le Published on Google 11 months ago

Fantastic experience: I had the pleasure of working with Angela and Mason to find tenants for my property. They are absolute professionals and were transparent with me the whole way. With Angela’s lightning speed and Mason’s attention to detail, I would recommend their services to any homeowner.

1st Choice Property Management
1st Choice Property Management

Thank you for the wonderful review! We're honored to have earned your 5-star rating. It's great to know that our services exceeded your expectations. We appreciate your support and look forward to providing you with exceptional service in the future.

Martin Blessinger Published on Google 11 months ago

Fantastic experience: 1st Choice is an excellent property management company. They are responsive to both owners and tenants, and they handle any issues with care and speed! I've worked with them for the better part of a decade now, and I trust them to do the work!

1st Choice Property Management
1st Choice Property Management

We're overjoyed to receive your glowing review! Thank you for taking the time to share your positive experience. We're thrilled that our team made your visit memorable. Your satisfaction is what motivates us, and we're committed to delivering excellence.

Candy Pafford Published on Google 11 months ago

Fantastic experience: This is the best property management company in Texas! I had military orders and had to leave right away and left my property under the care of this team. They successfully did all the renovations and then secured great renters! They absolutely handled everything and always contact me with timely information about my property! They handle every single issue. I have no worries about my property whatsoever while I’m stationed in Germany. If I could give them 10 stars, I would! If you want someone to take care of your property so you can travel and do whatever you need to do to take care of your family… then this is definitely the company you should go with! — real customer - Candy :)

1st Choice Property Management
1st Choice Property Management

Wow, what a fantastic surprise! Thank you for the 5-star rating and for sharing your experience. We're thrilled that you enjoyed our service. Your satisfaction is our top priority, and we're committed to maintaining this level of quality. We can't wait to hear back from you soon! Thank you for your Service!!!

Pradip Badheka Published on Google 11 months ago

Fantastic experience: We are very pleased with 1st Choice Property Management's Team. They are very Professional, Friendly, Helping and Guiding us as the Homeowners to that extend, they are like our extended family. We trust them and rely upon them for all our Maintenace and finding new Tenants. We Recommend them to anyone who needs Good and Reliable Property Management Team

1st Choice Property Management
1st Choice Property Management

Your feedback reassures us we’re meeting the standard you deserve. Thanks for being such a fantastic owner to work with!

Mark Martin Published on Google 11 months ago

Fantastic experience: 1st Choice Property Management is always proactive in communicating with me and always fulfills their commitments often ahead of schedule, but always at least on schedule. They are happy to explain and answer any questions, though they usually proactively anticipate questions, leaving me most satisfied. Whether renting the property, dealing with tenant issues, or maintenance, I feel almost as if I were there live, though I could never handle the tasks as quickly and professionally as they do.

1st Choice Property Management
1st Choice Property Management

Thank you for trusting us with your investment! We're honored to help protect and grow your property's value through consistent, hands-on management.

Randy Devoll Published on Google 11 months ago

Fantastic experience: Always takes care of us and renters. Very thorough in keeping our property's up. They are a win for us and renters.

1st Choice Property Management
1st Choice Property Management

Thank you so much for your wonderful feedback! We’re proud to partner with great owners like you and are committed to protecting your investment while making things easy and stress-free.

Chantz Terrell Published on Google 11 months ago

Fantastic experience: these people rock I couldn't imagine a better renting experience I've gotten wonderful service from everyone I've spoken to and swift professional responses to any of the maintenance I needed

1st Choice Property Management
1st Choice Property Management

Thank you for recognizing the structure and care we bring to property management. Your trust fuels our commitment.

Big Man Published on Google 11 months ago

Fantastic experience: this company takes the extra steps and in todays market that matters more then I can express in words they are always available when I need them and they never take long to resolve any issues I've ever had I couldn't recommend a better company to take care of any property

1st Choice Property Management
1st Choice Property Management

It's owners like you who make our job so rewarding. Thank you for allowing us to be part of your investment journey.

Azlyn Published on Google 11 months ago

Fantastic experience: Sylvia is the property manager I have been working with for a couple of years now, she has always been professional, clear, and easy to work with. I highly recommend Sylvia!

1st Choice Property Management
1st Choice Property Management

We aim to remove the stress from property ownership, and your review shows we’re on the right track. Thank you!

christian marji Published on Google 11 months ago

Fantastic experience: Sylvia was so sweet and professional, highly recommend!!!

1st Choice Property Management
1st Choice Property Management

We appreciate the chance to manage your property with integrity and purpose. Thanks for the wonderful review!

Nick Granado Published on Google 11 months ago

Fantastic experience: Leased with them for 3 years. Sylvia has always been prompt, professional and courteous to my family's needs. Would highly recommend 1st choice to anyone looking for a home.

1st Choice Property Management
1st Choice Property Management

Thank you for the amazing review! We’re so glad you’re enjoying your home and had a great experience with our team. We're always here if you need anything!

Hannah Vernoski Published on Google 11 months ago

Negative experience: If I could give zero stars, I would. Our experience with 1st Choice Property Management was unprofessional and deeply frustrating—especially during such a sensitive time in our lives. We had an early move-out agreement, and their property manager, Sylvia, confirmed a prorated February rent, which we paid exactly as invoiced through their portal. But after we moved out, we were suddenly told we owed full rent for February and possibly March, contradicting both the agreed terms and what we were charged. When we tried to address the issue, we were brushed off and told to contact the landlord, despite Sylvia being the one who confirmed everything with us directly. To make matters worse, I was 9 months pregnant at the time and went out of my way to deep clean and prepare the property for photos—per their request. Sylvia was scheduled to come take listing photos, showed up late, and then didn’t even take any photos. After everything we did to cooperate and make their job easier, it’s incredibly disappointing to be treated this way. They lack communication, professionalism, and accountability. If you plan to work with them, get every single word in writing and prepare for a lot of frustration.

1st Choice Property Management
1st Choice Property Management

*Preface* (I think it's important to note for the other readers on this review to know that you are the other Leaseholder from the 1 star review your husband left us on 5/21/25)

We take our responsibilities seriously and always aim to operate with professionalism and clarity. In this case, there are several misrepresentations that need to be addressed.

Your lease was originally executed directly with the property owner prior to our management. When we assumed management, there were no provisions in that lease for early termination. Nonetheless, we worked diligently with the property owner to provide a structured and reasonable early termination option, which was sent in writing to both leaseholders. These terms never changed. Any rent obligations—including February—were clearly outlined in that email and based on the owner's direction, not arbitrary internal decisions.

You paid rent through our tenant portal in accordance with those terms. When questions arose regarding additional charges after your move-out, you were appropriately advised to direct those inquiries to the property owner, as the lease had been formally terminated and further negotiations were outside of our scope.

Regarding the listing photos. While delays are rare, they do occur on occasion due to traffic or other field-related scheduling variables. That said, Mason was still on his way with the intention of taking a few preliminary shots to begin “soft marketing” the home—a practice we use to gauge early interest while preparing the full listing. However, your husband canceled and your request to
"just use photos from other similar properties" would misrepresent the home or hinder leasing efforts.

We recognize that moving while nine months pregnant is no small task, and we do appreciate the steps you took to prepare the home. However, emotional appeals do not override written agreements or justify inaccurate public claims. Sylvia has a long-standing record of professionalism, responsiveness, and care—all of which have been consistently reflected in reviews from both tenants and property owners.

We regret that your experience did not align with your expectations, but we are confident that our team acted with integrity and fairness throughout.


1st Choice Property Management – Fort Worth’s Trusted and Transparent Property Management Provider

Nouman Saeed Published on Google 11 months ago

Negative experience: I rarely leave negative reviews, but my recent experience with 1st Choice Property Management, specifically with Sylvia Arrambide, warrants sharing. We had an agreement to vacate our rental property by February 10, 2025. Initially, Sylvia communicated that February’s rent would be prorated to reflect our early move-out. However, she later reversed this decision without a clear explanation, insisting on the full month’s rent. This abrupt change contradicted our prior agreement and caused unnecessary stress during our transition. Furthermore, the handling of our security deposit lacked transparency. Despite fulfilling our obligations and leaving the property in good condition, there was a lack of clear communication regarding the deposit’s status and any deductions made. While the company may have strengths in other areas, our experience highlighted issues in communication and consistency. I hope this feedback encourages 1st Choice Property Management to review their policies and ensure clearer, more reliable communication with tenants in the future.

1st Choice Property Management
1st Choice Property Management

We appreciate feedback, even when it’s critical, but it’s important to set the record straight.

This lease was established between you and the owner prior to our company’s involvement. When 1st Choice Property Management took over, we worked with both you and the owner to offer a reasonable early termination option—despite the fact that your lease had no clause allowing an early release. That agreement, including any rent obligations, was clearly outlined and delivered in writing by Sylvia with the owner's approval.

Your claim that the rent agreement “changed” is inaccurate. The terms provided in writing never changed. We rely strictly on documented communication, not verbal recollections or secondhand interpretations. Sylvia, in particular, is known for her professionalism, responsiveness, and integrity—as reflected in the consistent 5-star reviews she receives from tenants and clients alike.

As for the security deposit, we follow Texas Property Code requirements precisely. Any deductions are supported with documentation and are always mailed to the forwarding address provided. If further clarification is needed, we are always willing to review the itemized deposit disposition directly.

While we understand that lease endings can be emotional, our role is to uphold contractual obligations and ensure a fair process for all parties. We are confident that everything was handled properly and professionally in your case.


1st Choice Property Management – Fort Worth's Trusted Property Management Partner

Paul Ramos Published on Google 1 year ago

Fantastic experience: I would like to say thank you to Angela and all her staff for all their help in getting my wife and I into our home. We moved from California to Texas and the home we have was the first one we looked at and loved every bit of it.

1st Choice Property Management
1st Choice Property Management

It’s wonderful to know you’re happy in your rental home. Our team works hard to provide responsive, friendly service, and we’re so glad that’s what you’ve experienced!

Alejandro Hernandez Published on Google 1 year ago

Fantastic experience: Company is good to work with, I recommend them, They know what they’re doing and take great care of it all .

1st Choice Property Management
1st Choice Property Management

Thank you so much for your wonderful feedback! We’re proud to partner with great owners like you and are committed to protecting your investment while making things easy and stress-free.

Yulika Alvarenga Published on Google 1 year ago

Fantastic experience: They have been absolutely amazing ! I definitely recommend this company for both renting a property to renting your own property out ! They go through it all and don’t leave you in the dark about anything ! 10/10

1st Choice Property Management
1st Choice Property Management

We're thrilled to hear that you're satisfied with our services. Keeping your property running smoothly and your experience hassle-free is exactly what we aim for—thanks for letting us know we're on the right track!

Rich Gallo Published on Google 1 year ago

Fantastic experience: Easy smooth fast experience. Would highly recommend to friends and family or anyone actually.

1st Choice Property Management
1st Choice Property Management

Wow, what a fantastic surprise! Thank you for the 5-star rating and for sharing your experience. We're thrilled that you enjoyed our services, and we're committed to maintaining this level of quality. We are excited to serve you again soon.!

Angel Osoria Published on Google 1 year ago

Fantastic experience: I had an excellent experience with 1st Choice Property Management! After struggling with another company for almost a year, I decided to switch, and it was the best decision I could have made. They found quality tenants for my property within just two weeks, which was a huge relief. Not only were they fast, but they were also incredibly efficient in handling everything. I needed my carpets replaced before new tenants moved in, and they took care of it quickly and seamlessly. Their communication was top-notch—I was always kept in the loop, and they made the entire process stress-free. If you're looking for a property management company that actually delivers results, I highly recommend 1st Choice Property Management. They truly live up to their name!

1st Choice Property Management
1st Choice Property Management

Thank you for the fantastic review! We're thrilled to know that you had a great experience with us. Your satisfaction is our top priority, and we're delighted that our service met your needs. We appreciate your time that you took to review our business!

Sam Flagg Published on Google 1 year ago

Fantastic experience: My wife and I had a very pleasant experience renting with them. Fast maintenance and Sylvia, one of their realtors, was EXCELLENT. Always kind, responsive, and able to be reached. She went above and beyond what was expected of a property manager. Would highly recommend First Choice for those looking for a responsive and professional property management group in the Fort Worth area.

1st Choice Property Management
1st Choice Property Management

We're overjoyed to receive your glowing review! Thank you for taking the time to share your positive feedback. We're thrilled that our team's efforts have made a difference, and we're grateful for your recognition. We would love the opportunity to provide quality service in the future, should you need our service again.

Courtney Hanson Published on Google 1 year ago

Fantastic experience: Best decision I made was to call these folks. Priscilla is amazing and takes care of managing our property as though it is her own. She is on top of everything with repairs as well as following up to make sure the work got done properly. She is clearly communicative and nice to work with. She really put me at ease about renting out my home. Thanks for not only the hard work but caring about your clients.

1st Choice Property Management
1st Choice Property Management

Thank you for the wonderful review! We're delighted to hear that you had a fantastic experience with us. Your satisfaction is what motivates us, and we're grateful for your support. We Love to hear from our Landlords about their experiences with us. Thanks for taking your time to review us!

Pearl Rose Published on Google 1 year ago

Fantastic experience: Best experience ever! Truly a professional team with a lot of attention to detail and service. We appreciated the friendliness of Sylvia and her availability to answer questions or concerns. The gift of household supplies was so thoughtful and came in handy on moving day. Highly recommended company!.

1st Choice Property Management
1st Choice Property Management

We're thrilled to receive your 5-star rating! It's fantastic to hear that our management team met your expectations. Your satisfaction is our ultimate goal, and we're committed to delivering excellence. Thank you for choosing us!

Jeffery Rose Published on Google 1 year ago

Fantastic experience: Alejandra is the best! She was so helpful with getting us into our new home. Her customer service was excellent. She went above and beyond.

1st Choice Property Management
1st Choice Property Management

We're ecstatic to receive your 5-star rating! Thank you for choosing us and for sharing your positive experience. It's wonderful to hear that our services exceeded your expectations. We appreciate your support and look forward to serving you again soon. Alejandra is a remarkable team member, thanks for her call out!

Therese Atkins Published on Google 1 year ago

Fantastic experience: Priscilla and Paola have gone above and beyond to help me in any way I needed! I am so grateful for all they've done to get my children and I in our beautiful home!

1st Choice Property Management
1st Choice Property Management

Wow, what a fantastic surprise! Thank you for the 5-star rating and for sharing your experience. We're thrilled that you enjoyed our service. Your satisfaction is our top priority, and we're committed to maintaining this level of quality. We can't wait to hear back from you soon!

Lynn Alston Published on Google 1 year ago

Fantastic experience: Always responsive and attentive to maintenance requests or any needs of the property. Just recently fixed the garage door frame that had a rotten board. Great job.

1st Choice Property Management
1st Choice Property Management

Thank you for the amazing review! We're delighted that you had a positive experience with us. Your feedback means the world to us, and we're glad that our maintenance service stood out to you. We look forward to serving you again soon!

Johana Herrera Published on Google 1 year ago

Fantastic experience: Paola Moreno was an amazing help in the process of renting my house, she was there to answer any questions or concerns I had at all times. Thanks Paola, there need to be more people like you in the world and in the company. I appreciate your kindness, thank you ☺️

1st Choice Property Management
1st Choice Property Management

Thank you for the glowing review! We're delighted to hear that Paola's high level of service exceeded your expectations. Your feedback motivates us to continue delivering exceptional experiences. We appreciate your support!

Doneisha Davis Published on Google 1 year ago

Fantastic experience: Mrs Sylvia and Alejandra is the sweetest people ever. Very helpful, kind and caring. They made sure everything was completed by move in date. She kept me updated on all things 10/10 highly recommend everyone from the maintenance team to management very good people.

1st Choice Property Management
1st Choice Property Management

Wow, what an amazing review! We're honored to have earned your 5-star rating. It's fantastic to hear that our superstar staff made your experience memorable. Your feedback is invaluable, and we're committed to maintaining this level of excellence.

blACKHattER Published on Google 1 year ago

Fantastic experience: Priscilla from the moment she took over managing our property has been on top of everything with repairs as well as following up to make sure the work got done properly. She is by far 100% better then our previous property manager. Thanks for not only the hard work but caring about your tenants.

1st Choice Property Management
1st Choice Property Management

Wow, what a wonderful surprise! Thank you for the 5-star rating and for sharing your experience with us. We're thrilled to hear that we made your experience memorable. Your satisfaction is our priority, and we can't wait to provide high level service to you again soon. Priscilla is a high level team member! Thanks for the review.

D and C Nunu Published on Google 1 year ago

Fantastic experience: All I can say is they are very professional and very helpful in my time of need. They took care of everything that was needed and then some.

1st Choice Property Management
1st Choice Property Management

Wow, what a wonderful surprise! Thank you for the 5-star rating and for sharing your experience with us. We're thrilled to hear that we made your experience memorable. Your satisfaction is our priority, and we can't wait to provide high level service to you again soon.

Justus Porter Published on Google 1 year ago

Fantastic experience: Mason was AMAZING to work with!! Start to finish he made our process so easy. This is our first home listing and we were so nervous about getting our house ready for renters. Mason came in, was very thorough and made the entire process seamless. Mason, I cannot thank you enough for doing all that you did for us. I highly recommend this company!! 100 stars if I could!!!!

1st Choice Property Management
1st Choice Property Management

Thank you for the fantastic review! We're thrilled to know that you had a positive experience with us and that our services exceeded your expectations. Your satisfaction is what drives us, and we're grateful for your support. We look forward to working with you again!

Kevin Davis Published on Google 1 year ago

Fantastic experience: A very diligent property management company. When others failed me these folks came through when I needed it. Thanks 1st Choice, will definitely recommend! I’ve had a fantastic experience with First Choice Property Management, particularly with Angela, who truly stands out for her exceptional service. Angela has a remarkable talent for matching approved tenants with available homes, always prioritizing the specific needs of both the tenants and homeowners. Her professionalism and thoughtfulness shine through every time. Thanks to her efforts, properties rarely stay empty for very long. If you need to lease a great home or find wonderful tenants I highly recommend their services!

1st Choice Property Management
1st Choice Property Management

It's a great sight to see awesome reviews from longtime Owners. Thanks!

Ajay Kasaram Published on Google 1 year ago

Fantastic experience: Have been a customer of 1st Choice Property management for more than 2 years. Great company. Excellent service. Owner portal works great. Our property manager Angela is always accessible and helpful.

1st Choice Property Management
1st Choice Property Management

We're honored by your 5-star rating! Providing top-notch service is our goal at 1st Choice Property Management, and we're thrilled to have achieved that for you. Thank you for being a valued Client.

Ravi Pattisapu Published on Google 1 year ago

Fantastic experience: As owners, my wife I had great experience working with 1st Choice Property Management team. They were introduced to us by our neighbor. The management assigned Priscilla Perez to manage. Priscilla Perez stands out providing constant updates and keeping us informed on the progress of our property rental. The team made the process seamless so far. We are looking forward to have a great relationship continued.

1st Choice Property Management
1st Choice Property Management

Your 5-star review brightened our day! We're grateful for your trust in 1st Choice Property Management. It's our mission to provide outstanding service, and we're thrilled to see that reflected in your feedback. Thank you!

Roy Blanco Published on Google 1 year ago

Positive experience: We have recently become tenants of 1stChoice and so far the experience has been good. We are still waiting to get a new top for our carport parking, but everything else is going well. Hope to be here for a long while.

1st Choice Property Management
1st Choice Property Management

Roy, thank you for taking time to review our company. Let us know how we can earn that 5th star..

The carport sheets are coming soon. :-)

Jesssoweird Published on Google 1 year ago

Fantastic experience: Very responsive! Fast and efficient. Very professional, I didn’t run into any issues EDIT: After a 6-month stay at one of their properties, I have had the opportunity to experience the compassionate and understanding approach of this company. Despite my unfortunate car accident and subsequent rent payment issues, they went above and beyond to work with me and my family. However, the owner eventually decided to take back possession of the property and served us with eviction papers, even taking legal action against us for an exorbitant amount. Despite my best efforts to rectify the situation, the landlord remained unsatisfied. I must now find a new home for my four children while dealing with the ongoing court proceedings. This situation highlights the importance of understanding and empathy in the landlord-tenant relationship. 1st Choice has demonstrated exceptional professionalism in their interactions with me during this challenging time

1st Choice Property Management
1st Choice Property Management

Your kind words make our day! Thank you for the stellar 5-star review. We're dedicated to delivering the best possible service at 1st Choice Property Management, and we're grateful for your positive feedback.

Angie Edwards Published on Google 1 year ago

Fantastic experience: Alejandra was very efficient and helpful! Sylvia our property manager went above and beyond for us as we moved in. She was attentive and friendly.

1st Choice Property Management
1st Choice Property Management

Wow, what a fantastic surprise! Thank you for the 5-star rating and for sharing your experience. We're thrilled that you enjoyed our services, and we're committed to maintaining this level of quality. We are excited to serve you again soon.!

Brett Patrick Published on Google 1 year ago

Fantastic experience: Mason is a true professional and is super knowledgeable about everything property management. Highly recommend!

1st Choice Property Management
1st Choice Property Management

Wow, what a wonderful surprise! Thank you for the 5-star rating and for sharing your experience with us. We're thrilled to hear that we made your experience memorable. Your satisfaction is our priority, and we can't wait to provide high level service again soon.

Chandler Vincent Published on Google 1 year ago

Negative experience: Edit: review the reply this landlord responded with and ask yourself is this someone you really want to deal with? Petty This property management company got offended that I wasn’t happy about strangers coming into my house for property tours within 4-5 months of my lease. After 30 mins of back and forth on the phone disagreeing about people being allowed in my house multiple times a day while I’m not even halfway into my lease??? Our conversation ended after pushing back against the property manager who kept trying to convince me it’s totally normal for strangers to tour your house months into your lease and her being upset I wasn’t happy. After all this I get a petty text from the agent talking about not renewing my lease? Somehow from our conversation I guess it was lost that I will never use this company again. After all this the same month they tried to bill me $300 for the electrician repair they had to do to the house and said it’s standard to make tenants pay repairs for the landlord. I’ve been with 7 property management companies and have seen the worst. This place isn’t as bad as others but def a scummy company. I would avoid doing business with them unless you want to paid for your landlords maintenance and have strangers touring your home the entire lease. Anyone leaving positive reviews has never had to deal with an actual issue. They are nice on moving in with scummy business practices. Only choose the company if you don’t value your privacy.

1st Choice Property Management
1st Choice Property Management

Chandler,

Thank you so much for your review. Where do I start.
Tenants do not get to dictate access to the Landlords property. See sections 14 A) B) C) and D) of the Lease Agreement that you signed. Regardless of the move in date of a Tenant, if the Landlord wants to exercise their contractual right to sell their property, they can. When you say "disagreeing" over the phone you actually mean that you were yelling and spitting vulgarities to my Property Manager and Sales Agent. To add to that, the threat to leave your dogs roaming free so that they could cause harm to Agents or their potential buyers during showings AND think that anyone else but yourself would be liable for your actions, is misguided. Please refer to your Animal/Pet Agreement that you signed. In that particular agreement Section D) Tenant must remove or confine any animal at any time that the animal is likely to limit or prohibit Landlord or other persons access to Property in its entirety as permitted by the lease. Also note Section F) 1. Tenant is responsible and liable for:
- any damage to the Property or any item in the Property caused by any animal;
- any personal injuries to any person caused by an animal; and
- any damage to any person’s property caused by any animal.
No part of your "disagreement" was cordial and respectful to others. All tenant actions are scrutinised against the Lease agreement they signed, agreeing to ALL terms of the contract and Addenda. It's clear you did NOT read or understand the contract you signed. We would have preferred the delivery of your "disagreement" over the phone to have been at a respectful level. A level where 2 human beings can process the others "disagreement" and talk civilized to find common ground. In your case the landlord reconsidered his contractual right to sell their property during tenancy, had he not reconsidered, enforcement of the Lease Agreement would have been inevitable.
Regarding the charge for the electrical issue you mentioned. There were no faulty electrical issues that the landlord would have been responsible to replace. Please read in the Tenant Handbook which is part of a tenants Lease agreement. In the handbook you signed that you read and received it, states great information like:
A. Get to Know Your Property. When you first move in, locate the breaker box and note the ground fault circuit breaker (GFCI) (some of these are by the sinks and not at the breaker box), where the stove, water heater, and air conditioner breakers are. See paragraph III.C below, for more information about circuit breakers.C. Circuit Breakers. The ground fault circuit breaker (GFCI) detects even slight voltage changes and cuts the power during fluctuations. If you lose power to a plug near a water source, it is usually the GFCI circuit. Most GFCI outlets are located in the garage, kitchen and bathrooms are marked with a red or yellow button. Many homes have the GFCI at the plug in outlet. When these “pop” simply reset the breaker as outlined above, or per the instructions on the outlet cover. GFCI’s control multiple outlets. The electrician diagnosed the entire circuit and found no issue, they reset the button on the GFCI and the power was restored.
In section D) 2. Landlord will NOT pay to repair the following items unless caused by Landlord's negligence: (a) conditions caused by Tenant, an Occupant, or any guest or invitee of Tenant;
You overloaded the GFCI circuit and tripped the outlet.
Lastly in the Lease agreement that you signed it states:
L. This lease is negotiable between the parties. This lease is binding upon final acceptance. READ IT CAREFULLY. If you do not understand the effect of this lease, consult your attorney BEFORE signing.
The time to have negotiated verbage or terms of the Lease expired when you signed the agreement in its entirety.

Liz Cortez Published on Google 1 year ago

Fantastic experience: Mason did an amazing job communicating throughout the real estate transaction. It was a pleasure doing business with him.

1st Choice Property Management
1st Choice Property Management

Your kind words make our day! Thank you for the stellar 5-star review. We're dedicated to delivering the best possible service at 1st Choice Property Management, and we're grateful for your positive feedback.

Trisha Bittan Published on Google 1 year ago

Positive experience: Pretty good experience, first time working with 1st Choice. Alejandra and Sylvia made my moving experience a breeze. Both very pleasing to work with. Friendly staff. Prompt maintenance.

1st Choice Property Management
1st Choice Property Management

Trisha, thank you for this wonderful review. Let us know what we can do to earn that 5th star!

Michelle Testerman Published on Google 2 years ago

Fantastic experience: 1st Choice made the move process so easy! Sylvia was so nice and super helpful! She is such a sweetheart! Alejandra made the application and move in process smooth as well. She communicated well and made the process easy.

1st Choice Property Management
1st Choice Property Management

Thank you for the wonderful review! We're delighted to hear that you had a fantastic experience with us. Your satisfaction is what motivates us, and we're grateful for your support. We can't wait to continue providing you with exceptional service in the future.

Pam Published on Google 2 years ago

Fantastic experience: Tino and Edgar replaced an old slider door today and did a great job! So fast and it works and looks great! They are very nice and professional. Thank you guys!

1st Choice Property Management
1st Choice Property Management

Thank you for the wonderful review! We're honored to have earned your 5-star rating. It's great to know that our Maintenance personnel and quality exceeded your expectations. We appreciate your support and look forward to providing you with exceptional service in the future.

Punita Patel Kumar Published on Google 2 years ago

Fantastic experience: Mason was very friendly and knowledgeable and he helps us find perfect renter to rent our house. I definitely recommend him.

1st Choice Property Management
1st Choice Property Management

Wow, what an amazing review! We're honored to have earned your 5-star rating. It's fantastic to hear that [specific feature/service] made your visit memorable. Your feedback is invaluable, and we're committed to maintaining this level of excellence.

Megan Boone Published on Google 2 years ago

Negative experience: This company should be called last choice. Homeowners, run. Seriously. We had a decent experience with this company until our most recent tenants moved in and out. Long story short, personal issues arose where the tenants wanted to break their lease. There was no reason for us to allow them out of their lease, but first choice's advice was that we allow them to break it early (6 months early) as to not anger them causing them to damage our home on the way out. After going back and forth asking a lot of questions as to why not hold these tenants accountable, we thought "okay, they do this for a living let's trust them." We also thought that since they were breaking their lease early, we would get their security deposit. Well, joke was on us because first choice has this ridiculous insurance system in place where tenants do not need to pay their security deposit in full, rather monthly. So if they break their lease early, guess what? We don't have their full deposit because they've been paying towards it in their rent. (I should have asked more questions about this system and regret not doing so). This company is a tenants dream and a homeowners nightmare. If there's any advice I have for homeowners, it's to ask questions about the stupid insurance deposit thing. Get your deposit in full, and don't allow your tenants to break their lease early without securing it. Find someone else, seriously you'll thank me.

1st Choice Property Management
1st Choice Property Management

Megan Boone,

Thank you for sharing your perspective, although misguided and missing some truthful points of view, we regret that your experience with our services did not align with your expectations. We appreciate the opportunity to have managed your property.

In your review, you highlighted challenges stemming from your recent tenants and their desire to terminate their lease prematurely. While we strive to provide sound advice and recommendations based on our time tested expertise in property management, we understand that decisions regarding lease agreements, best practices and other tenant programs like the Security Deposit Alternatives can be complex, multifaceted and to a first time landlord like yourself, may not have been fully understood. This is why you needed our professional guidance more than you know. Quality landlords understand the long term philosophy of being successful under the guidance of a time tested management company like 1st Choice. But we are not for everyone.

I could go on to debate your review from top to bottom, but the fact of the matter is that we were never the right management company for you. I will go on to say that I don’t believe there is a management company that you will find success with if all you do is reject different opinions from yours. Our guidance to you was solid and 99% of our clients find great success in our system.

In the end, we accept your review and wish you the best of luck.

Sincerely,
Rob Kazen/Broker
1st Choice Property Management

Kiko Published on Google 2 years ago

Fantastic experience: The leasing experience was excellent and stress free thanks to the staff but especially a special thank you!! ..to Mrs.Rossanna Lopez the realtor who made things really easy and was very pleasant to work with in a process that can be very stressful. She helped me thru the process all along the way and was so patient,professional and polite the whole time.She expedited my move in date as I was in a sort of a time crunch to move out of my old house.And made things happen for myself and my children and are now moving into the new house on the 1st of April. Kudos to Mrs Rossana and the whole 1st property management team. shout out to Mrs. Kelly as well.great experience overall !!!! Robert Ramirez

1st Choice Property Management
1st Choice Property Management

We're overjoyed to receive your 5-star review! Thank you for recognizing our dedication to excellence at 1st Choice Property Management. It's a pleasure serving you, and we appreciate your continued support.

Adan A Farias Published on Google 2 years ago

Fantastic experience: Expressing gratitude towards employees at 1st choice property management, Maintenance department. Tino and Edgar were fast, friendly and got the job done quick. Appreciate it

1st Choice Property Management
1st Choice Property Management

Super nice review! Thank you Adan, hope you have a great weekend.

Kyia Lyons Published on Google 2 years ago

Fantastic experience: After renting my home through first choice for 3 years I must say they have exceeded my expectations ! They work with you and are very understanding. Mantnience is very tentative and quick when it comes to maintenance request. They always do a great job and fix the issue correctly the first time around. Definitely would recommend to family and friends.

1st Choice Property Management
1st Choice Property Management

Thank you for your review! Enjoy your holiday week!

Rogel D Published on Google 2 years ago

Fantastic experience: Definitely recommend them for all of your needs they have really good communication and very professional staff. They helped me from start of process and even now that im moved in. Reliable property management services! Excellent service 10/10 big thank you to Angela and Rossana for everything.

1st Choice Property Management
1st Choice Property Management

We're ecstatic to receive your 5-star rating! At 1st Choice Property Management, we take pride in delivering exceptional service, and we're glad to hear that it hasn't gone unnoticed. Thank you for choosing us for your property needs.

June Lambert Published on Google 2 years ago

Fantastic experience: We've been with 1st choice property management for just over a year now, and they've consistently exceeded our expectations. When we returned from vacation to a burst water pipe, they responded promptly—even on a Saturday. Their quick action saved us from further damage and stress. The company has proven to be professional, reliable, and proactive in day-to-day management. The peace of mind they provide is invaluable. Highly recommend to anyone in need of top-notch property management. Thank you, 1st choice property management for your exceptional service!

1st Choice Property Management
1st Choice Property Management

Wow, what a wonderful surprise! Thank you for the 5-star rating and for sharing your experience with us. Your satisfaction is our priority, and we love providing high quality Management and Maintenance!

Kierra Published on Google 2 years ago

Fantastic experience: Great work. My oven hasn’t worked in months. We put a work order in, and a few days later they were out to fix it.

1st Choice Property Management
1st Choice Property Management

Your feedback is music to our ears! Thank you for the 5-star review and for choosing 1st Choice Property Management. We're committed to exceeding expectations, and we appreciate your positive endorsement.

Nick Tea Published on Google 2 years ago

Fantastic experience: I'm an owner. Mason was great. Provides realistic rental expectations based on market value. Gives great feedback on things to update/fix and what to expect

1st Choice Property Management
1st Choice Property Management

Your 5-star review brightened our day! We're grateful for your trust in 1st Choice Property Management. It's our mission to provide outstanding service, and we're thrilled to see that reflected in your feedback. Thank you!

Amanda Wigley Published on Google 2 years ago

Fantastic experience: Angela went above and beyond to answer all my questions in a fast and timely manner. I highly recommend her. She is very professional and great at her job! It was a pleasure working with her! She went above and beyond!

1st Choice Property Management
1st Choice Property Management

Your kind words make our day! Thank you for the stellar 5-star review. We're dedicated to delivering the best possible service at 1st Choice Property Management, and we're grateful for your positive feedback.

Robert Castillo Published on Google 2 years ago

Fantastic experience: Wonderful company to manage my properties. This company goes over and beyond to assist. Rating is outstanding 10! Claire Zaehringer

1st Choice Property Management
1st Choice Property Management

Your kind words make our day! Thank you for the stellar 5-star review. We're dedicated to delivering the best possible service at 1st Choice Property Management, and we're grateful for your positive feedback.

Bradley Puckett Published on Google 2 years ago

Fantastic experience: 1st Choice is amazing! Mason is so nice and knowledgeable about everything real estate related. Great experience! Highly recommend!

1st Choice Property Management
1st Choice Property Management

Your 5-star review brightened our day! We're grateful for your trust in 1st Choice Property Management. It's our mission to provide outstanding service, and we're thrilled to see that reflected in your feedback. Thank you!

Vee Smith Published on Google 2 years ago

Fantastic experience: I’d like to share how great it was to work with Mason at First Choice. My husband and I had intentions to rent out our home as we needed to make a quick move to relocate states. First choice ended up being our first choice and we were so glad it was. Mason made sure to provide all info up front and answer our questions thoroughly. He did his best to get back to us when additional questions came up. He was honest and straightforward and really helped us feel confident as we were new to this process. Unfortunately, we had to decide to go another route due to our personal circumstances and Mason was completely understanding and supportive. Had we been able to move forward, we believe wholeheartedly First choice would have done amazing things for us and taken great care of our property. They really have standards in place not just for the owner but the renters as well and are looking out for all involved. They truly are a one stop shop and have the solutions for you and your needs. I truly appreciate all of your help Mason and should we need anything you’ll be the first we reach out to! Take good care!

1st Choice Property Management
1st Choice Property Management

We very much appreciate the opportunity of consideration and hope y'all have a successful management of your home. Let us know if we can help in the future!

Crystal Luna Published on Google 2 years ago

Fantastic experience: Alejandra and Sylvia made the moving process SO easy for us! With quick responses to all inquiries/questions we’ve had, on top of the kindness of every one I have spoken to so far, 1st Choice has really impressed me with how professional and prompt they are. Highly recommend.

1st Choice Property Management
1st Choice Property Management

We're overjoyed to receive your 5-star review! Thank you for recognizing our dedication to excellence at 1st Choice Property Management. It's a pleasure serving you, and we appreciate your continued support.

Candice Hill Published on Google 2 years ago

Fantastic experience: Alejandra has been a pleasure to work with. As a local realtor, it's great to know there are property management companies who go above and beyond for their tenants. This is my 2nd client with 1st Choice and both have went smoothly and my clients are happy with their services!!

1st Choice Property Management
1st Choice Property Management

Thank you so much for the 5-star review! We're thrilled to hear that you had a great experience with us. We appreciate your kind words and look forward to serving you again soon.

Danielle Published on Google 2 years ago

Fantastic experience: It’s been a year and I am pleased with all the services. Mason was amazing in the initial stages with getting me started and going with all the paperwork. Sylvia is my property manager and she has been excellent as well. They’ve kept me updated about everything. I’ve never had to go to the office or show up in person. They make it so easy to rent a property. I love that they conduct a thorough background check on tenants and pick the right one. Sylvia is always just one phone call or one text message away and she response in a timely manner. I am truly grateful

1st Choice Property Management
1st Choice Property Management

Danielle, thank you for this review. We really appreciate you taking your time to write about your experience!

Melissa C. Published on Google 2 years ago

Fantastic experience: We have had a wonderful experience with 1st Choice Property. Their system is simple and streamlined which we appreciate as we look over financials. Everyone we have worked with has been professional and courteous. We are so relieved to have switched over to this team. Well done, 1st Choice!

1st Choice Property Management
1st Choice Property Management

We love morning time 5 Star Reviews! Thank you for taking your time to review our operation!

Tamara Sharff Published on Google 2 years ago

Fantastic experience: It was a pleasure working with Alejandra Sainz along with Sylvia in helping me find a wonderful home for my clients to move into.

1st Choice Property Management
1st Choice Property Management

Tamara, we appreciate this wonderful review!

Carl Williams Published on Google 2 years ago

Fantastic experience: We have been truly blessed to have formed professional relationships with Alejandra Sainz and Angela Brainard. They guided us through the process with aplomb, they offered ease of viewing, documentation completion and the entire move-in process. We searched the area for a couple months with and without a realtor , then we were connected with our professionals at 1st Choice, 1st Choice really should have been our first choice and yours too. If you are looking for a home, look to Alejandra and Angela for all your housing needs. Again, these two are professional, knowledgeable and personable.

1st Choice Property Management
1st Choice Property Management

We are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you so much.

BRENDA POZOS Published on Google 2 years ago

Fantastic experience: Five stars their exceptional assistance and excellent communication truly made my client renting experience a breeze Thank you Angela and Alejandra you guys are the best! Can't wait to work together again!

1st Choice Property Management
1st Choice Property Management

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

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