Planned Development Services

Fantastic experience: I went to Planned Development Services for help concerning some recent auto payment changes. They were delightfull to talk to and very quickly showed me what to do.

Fantastic experience: It was so easy to converse with Vern. Vern answered all my questions and explained things thoroughly. Thank you Vern.

Fantastic experience: Meagan was very patient, and helped me through the process of correcting our payments. She was very kind! And very efficient! A definite five stars.-10 stars if I was able to give it

Fantastic experience: Very efficient HOA and nice staff that is taking care of our community.Thank You.

Fantastic experience: As someone a bit disoriented about procedures of getting my HOA monthly fee account set up, I had an extremely helpful "tutorial" conversation with Megan at Planned Development Services. She understood what the steps were on the website for this procedure, and she graciously guided me through the entire process. I was very grateful for her professional and compassionate attitude toward me and great help without being condescending.

Fantastic experience: Megan was so friendly and knowledgeable. She was able to quickly diagnose the problem and walk me through a solution

Fantastic experience: Very good, the person who understood me was very kind and answered all my questions. And they treated me very well.

Fantastic experience: Ania was super helpful and guided me through entire process to update our HOA account. Awesome experience!!!

Fantastic experience: I spoke with Megan and she was so helpful. I have low vision and she was so accommodating I was able to get all the information I needed, easily. Seldom in today’s world can you find people this helpful. Thank you Megan for making my day so much better! Lynn

Fantastic experience: Megan’s customer service was exceptional

Fantastic experience: Maria did a great job answering all my questions

Fantastic experience: Thanks Patrick for your excellent help, and patience!

Fantastic experience: I was treated with well respect from the manager. She went over the information that I needed to know well and she was well respectful.

Fantastic experience: I spoke to Patrick Stein he was more than helpful with the questions I had. He walked me through on what I needed to get done. Very kind and patient.Thank you Patrick

Fantastic experience: The PDS staff was very helpful and professional.

Fantastic experience: Everyone is very helpful and willing to explain the process. Mikayla has great customer service and always available when needed.

Fantastic experience: Excellent customer service. I called the billing department to review my latest statement and I received very professional and efficient answers to my questions.

Fantastic experience: Although no one loves their HOA, this management company has always been extremely helpful. Today I worked with Amanda R., Lead Account Manager, and she was very professional, responsive, and efficient in resolving my issue.

Fantastic experience: Super quick response and helped update my address right away. Also, very nice. Thank you!

Fantastic experience: Extremely helpful and gracious. Thank you again.

Fantastic experience: The entire staff was so helpful. They were professional and considerate of the issues at hand.

Fantastic experience: Marisol is great and I've spoken with her several times regarding different issues, overall it's been a great experience these past 17.5yrs, hope it continues

Fantastic experience: Pay my dues was quick and easy

Fantastic experience: At Planned Development Services, I had the pleasure of working with Megan. She exhibits patient customer service, excellent communications in a helpful kindly manner. What an outstanding and professional employee. After our conversation I am uplifted and successful! Thank you Megan

Fantastic experience: They are very helpful. And quick to answer the phones

Fantastic experience: I had an issue with my HOA payment, Marasol was so kind and helpful assisting me in the process. Thank you

Fantastic experience: Very pleasant and helpful. Easy to complete transactions

Fantastic experience: Thank you for your assistance with lake permits, and boat sticker. The office is very nice and professional.

Fantastic experience: When I called it to speak with somebody about my account with my HOA, I was not expecting a very good experience as to be honest I have not had great experiences with anything involving my HOA. However, the person I spoke to on the phone was so extremely helpful and patient with me. In fact, she even was willing to do a three-way call with my mom to sort out some of the pertinent details regarding my account. Even though I did not get my issue resolved, it was through no fault of hers; she was actually fantastic and made the entire situation much easier to handle! In fact, she actually made my fear of HOA‘s, and any conversation with anyone related to that, subside greatly. Overall, it was a great experience speaking to Megan at PDS.

Fantastic experience: The complete process on my inquiry was fast and concise; there was “no dancing” around !!! From a quick response to the call to completion of my questions… THIS is the way business should be conducted… Thank YOU So Very Much !!!

Fantastic experience: Patrick has an amazing Customer Service! He was above and beyond answering all of my questions.

Fantastic experience: Alexis was a GEM! She was so pleasant and I appreciated all she did to help us out to ensure our information and accounting was accurate.

Fantastic experience: The site is kind of horrible. But Megan was absolutely amazing. Very patient, helpful, and thorough.

Fantastic experience: Sarah in Accounting and Kaitlyn in Community Management were both super responsive, helpful and kind!

Fantastic experience: Recently, I found myself to be in a confusing situation with the vendor that our management company uses to set up autopay for our HOA dues. After a few lengthy conversations with this vendor, I decided to cancel the autopay and just send in a check when I received my invoice. So I connected with Patrick at our management company, Planned Development Services, to explain the situation and get his help on resolving what I learned was a credit balance. Patrick's immediate response to my request was professional, helpful, and efficient. Further, Patrick was friendly, articulate, and thorough. I was so very pleased with my engagement with Patrick that I am hopeful his boss knows he made a good hire! Thank you Patrick.

Fantastic experience: I was pleased with Megan Hughes for taking the time to try to solve viewing my account With PDS. Hopefully the IT department works. Thank you.

Fantastic experience: Patrick has been amazing and patient. Walked me through the entire process of setting up a new payment method for our HOA for next year! Thank you and appreciate you, Patrick!

Fantastic experience: PDS is a great management company. Megan resolved my accounting issue in no time. I am so happy our HOA has partnered with PDS.

Fantastic experience: Evon Brooks, in accounting has been a great help over the years. She is very knowledgeable and always keeps in contact after researching my questions about billing. Everyone in PDS is very courteous and helpful whenever I have a question.. The service is great.

Fantastic experience: The in -person, one-on-one experience with your representatives was great! It was awesome having a nice human to guide me step by step because I am a senior citizen who has limited skills with technology. Everything on my account and the bank debits got set up completely! Yea! 5-stars for professional, caring associates who rendered assistance with patience and a smile!-Delores

Fantastic experience: Management of our Palomar HOA in Sun City West is awesome!!!!!

Fantastic experience: Patrick was awesome - researched the issue and made correction

Fantastic experience: I contacted Megan this morning about an invoice that I received, and she was very helpful. She explained how and when the bill generated. Now in the future I will be able to read the statements a little easier.

Fantastic experience: The young man who helped me set up my account was very helpful, knowledgeable, and friendly. He made it easy and you didn’t act like I was really ignorant.

Fantastic experience: Patrick Stein was extremely helpful, professional, and polite. My issue was resolved quickly. I am very appreciative of him!

Fantastic experience: I called my HOA to copy of master policy. They took care of me very quickly. Thank you

Fantastic experience: Patrick was so polite and helpful. AND this HOA mgmt company is by far the friendliest and most helpful I e dealt with over 40 years of li ing in at least 8 HOAs

Positive experience: I have had nothing but please prompt responses from my HOA l. Thank you s I much!

Fantastic experience: I contacted the office about setting up gate access to our out-of-state rental property. My request was addressed and completed in less than 24 hours. Much appreciated.

Fantastic experience: Amber Smith has always been super helpful and quick to respond anytime I have contacted her. Great job Amber!!!

Fantastic experience: EXCELLENT Experience!!!! The lady I spoke with was so patient and kind AND Professional (I'm SO SORRY I didn't catch her name) #BTH She was awesome - I was confused and anxious about my payment set up but she walked me through step by step. She kept telling me it was fine - take my time. It was truly a great customer experience. I can't express enough but THANK YOU!

Fantastic experience: She was excellent. She was well informed when answering my questions. She walked me this through the steps that I needed and was very patient. I appreciated her help very much.

Positive experience: I am writing to provide feedback regarding an excellent service experience with one of your team members, Heather Yearack. I recently had some billing issues concerning one of my properties. Heather responded promptly, demonstrated great patience, and successfully resolved all my concerns. This level of dedication and quick response is truly exceptional and valued. Though I am still new to PDS as a whole, I can confidently say that Heather Yearack deserves more than a five-star rating and she deserves a raise! My only reason for giving four stars overall is due to the initial billing issue, which was completely separate from Heather's performance. Thank you for providing such great service. I hope PDS becomes my favorite HOA management company for all my rental properties.

Fantastic experience: Great customer service experience with Auburn!! She is very engaging, empathetic, and biased for action. I wish all CSRs were like her.

Fantastic experience: The agent Megan was very helpful and helped me understand my account.

Fantastic experience: We recently had a concern that came up, and Shannon was so quick and helpful in getting it resolved. She was professional, kind, and kept me updated the whole time. Really appreciate her efficiency and great customer service. Thank you Shannon

Fantastic experience: Megan was helpful and responsive. She responded to my inquiries and every email; getting me the information I needed in a timely and professional manner. Thank you Megan!

Fantastic experience: Twenty four years homeowner in Canyon Ridge 6 community. My HOA has been a pleasant one sometimes they have to be on me to buy a thing I did in the around the yard, but it was always what kind and respectful to let me know. Hey, you might have forgot something. Let’s make our community look beautiful super easy to communicate with same day or the next morning they respond to my email and especially Cheyenne over the years, has been truly fair and really honest and gives me a chance and tells me what I did wrong to in the future, not to make a mistake or not knowing something from my friends experiences with their houses in a different community with their HOA. It’s those horror stories you hear on the Internet when they don’t give you a chance my community does and the amount of warnings I received was over generous and every time I emailed them I’m happy to email and communicate with them knowing they’re gonna help me out and that’s why I’m not gonna leave my community and they deserve a five star in my opinion from keeping the community looking nice and showing our budgets and where our money is spent, and every load of upgrade ads easiness for my guest to arrive with another keypad from billing questions receiving paperwork I am truly blessed to have a this easy and countable makes me appreciate living there and not having to worry about fines and people being rude to me if I did something wrong around my house

Fantastic experience: Mrs Ania Roberts, has great custormer service skills, she went above, and beyond to explain and answer my concern. Thank once again, keep up the good work. Canyon Ridge West the best.

Fantastic experience: Asked to update account and excellent service. Megan is awesome. Pleasure to speak and professional. 5 stars.

Fantastic experience: I called PDS with questions about an upcoming change and to resolve a billing issue. I had the pleasure of speaking with Alexis who was very helpful. She showed great patience in listening to my issue and found out what needed to be done to resolve it. She was also very friendly.

Fantastic experience: Megan helped me with a billing issue. She had impressive customer service and worked extremely fast to solve the problem. Thank you for your help, well done. God Bless.

Fantastic experience: New management for our community but I have better experience than the old one. Quick response, nice people in any position, understanding and try to help me out my balance. Great management group!

Fantastic experience: Had an issue with auto withdrawal for dues payment and Patrick helped and answered all my questions and resolved the issue quickly and efficiently!.

Fantastic experience: I made a payment in person that was the convenient way for me. I tried online payment but had trouble with email.

Fantastic experience: MY past two experiences with PDS have been phenomenal!! Thank you

Negative experience: This HOA will harrases you and fine you over every little or non issues.

Fantastic experience: My community manager Shannon and account manager Patrick were quite responsive. They promptly removed a fine posted to my account by mistake. Thank you!

Fantastic experience: Vern went out of his way to make sure we had remotes that opened our gate to Sunrise at Harbor Shores Ii. It was after hours but he followed through and brought the remotes the next day.

Fantastic experience: Had some trouble figuring out how to pay my assessment and worked with their Community Accountant, Patrick Stein who was so helpful! Sent me links with all my info already embedded so it was easy peasy!

Fantastic experience: I reached out to Amber Smith on the morning of March 29th regarding a tenant registration for a couple of the properties that we manage. Amber was fast to respond as I received a reply to my email within a matter of less than 24-hours. She was courteous and took care of the situation all within a single email. Thank you

Fantastic experience: I needed to change my due date and Patrick was very nice and accommodating. The customer service experience was great.

Fantastic experience: I was promptly provided all the information I needed to correct my account with PDS. Both Patrick, with whom I spoke originally, and Ginger, who took care of the input I needed to provide to my account, were very professional and efficient. Kudos to them and all the staff at PDS.

Fantastic experience: Megan is awesome! She was very kind and helpful.

Fantastic experience: We appreciate your services for our community Jeff was a helpful person and all employee's where a nice people

Fantastic experience: Needed an approval asap for my home to be painted. Emailed Mario, and was able to get everything submitted to get a faster approval. Would of had to wait weeks to get back on the contractor's schedule. With their quick response time, I was able to stay on schedule to have my home painted.

Fantastic experience: My experience has been really good I get email responses within minutes of emailing them

Fantastic experience: Megan was great. She was very helpful. She answered all my questions. Very professional and very knowledgeable

Fantastic experience: Alexis Luque was really nice and helpful today when I called about getting some documentation. Thanks Alexis : )

Fantastic experience: I received a prompt response regarding my inquiry, acknowledging my struggle and outlining the steps that were being taken to resolve the issue. I then received a follow up email to let me know when the issue was resolved. Overall, I could not have asked for a better experience in resolving this issue.

Fantastic experience: My experience with Sarah was nothing but OUTSTANDING!!!!! She was kind, courteous, knowledgeable, and very patient. Her customer service skills are outstanding. You are very lucky to have a representative like Sarah working with your company.

Fantastic experience: I mistakenly sent my August mortgage payment to my HOA….PDS. A substantial amount of money…I reached out to Liz B to describe the situation… unsure of what the outcome might be, and realizing that since it was my mistake, I really didn’t have any leverage. Of course, I’d rather have the money back, than to let it sit in my HOA account for future quarterly payments. Liz promptly reached out to Patrick S., an accountant in the organization. Patrick expeditiously recognized the situation and had a check cut and mailed out to me….all this in 3 days! I’m extremely happy with the way my inquiry and concern was handled….didn’t expect such a positive outcome so quickly. The service and communication from both Liz and Patrick was exceptional, and my appreciation can’t be overstated. Thank you very much!

Fantastic experience: Professional and polite staff. Went in for a replacement pool key and the staff made it quick and seamless. Good feeling knowing this is my HOA company overseeing the development I reside in.

Fantastic experience: My payment issue was resolved with ease. The assistance I was given was superior and the treatment during this process was done respectfully. Wow! What a pleasant experience.

Fantastic experience: Leanne Leonard, Property Manager for Windstream Townhomes is an "Outstanding Manager." She is an expert to name a few in problem solving, organization skills and meeting management. Leanne's interpersonal skills are excellent, and patience is one of her rewarding virtues. We are fortunate to have Leanne at Windstream Townhomes. Zora K. McClendon Desiree Marshall, Office Manager at Planned Development Services (PDS) was very professional and polite when I visited the office to make the Windstream Townhomes March HOA Assessment payment. I had a few questions in reference to the time frame of the billing date and she was pro-active in informing Ania Roberts, Accounting Administrative Assistant at PDS. Ania emailed the undersigned with a detailed explanation. Thank you ladies for expeditiously following up. Zora K. McClendon Good morning, I went in to pay the monthly assessment fee and as always it was a wonderful and enriching experience. The staff at Planned Development have outstanding interpersonal skills and they work well as a team. It is shown at work as well as the gingerbread houses Christmas decorations exhibit in the office. Happy Holidays PDS!! Good afternoon, The staff at Planned Development have great customer service skills. I was there today in reference to a violation issue and was given immediate service and follow-up via email. In particularly, Alexia, Desiree, Brenna and Fatima. Thank you for being you. Zora K. McClendon

Fantastic experience: My name is Chatauna Robinson. Our HOA is the best. I had to call them on Saturday because as my son and I were on our way to the grocery store we saw water shooting up to about 4ft tall right there at Meadows Loop and the other W.Beverly Rd. According to Deanna, who was so nice, apparently someone stole a "backflow preventer". I informed her that it looked like they riped it out of the ground and they laid the protective cage on it's side. I called the emergency line and Renne notified our Planned Development Serivce Department and they took immediate action. I am glad because if left unattended that would have cost our community a lot of money for the use of water. Those things can cost up to $4,000 at Home Depot (e.g.Wilkins 2in. lead Free Reduced pressure Principle Assembly with street elbow and Union Ball Valves cost over $3,400.) The reason why they are stealing them is because, I looked it up, they can get anywhere from $40.00 up to $250.00 for them at a pawn shop or scrap metal yard. We as neighbors should be very vigilant in our community for these lawbreakers. Those of us who have cameras if you see anyone on them stealing or vandalizing our community please notify the authorities. I don't know about anyone else, but I would not want our nice HOA to go up on us out of necessity to help cover the cost of this constant vandalizing of our neighborhood. Right now our community HOA is very reasonable in price.

Fantastic experience: Manager Cara Cornell has been very responsive on July 8, 2025 to a special request to help the Bellair Townhome community with an ugly and messy job that could put residents at a serious slip-and-fall risk. With everything else expected of her every single day, this was wise, prompt and generous. Her time is well-spent as far as we can tell. (The same can be said of her office support team.) For several years now, the Bellair Townhome owners have learned that she can be counted on to be as fair as possible but tough when absolutely necessary. Experience shows in advice or opinions at monthly Board meetings and mass emails to us. Note: This review is not biased by any professional or personal relationship with Ms. Cornell, prior to the PDS contract agreement with our Townhome Board. I am a volunteer member of an HOA Committee for a few years now.

Fantastic experience: Generally speaking, I tend to disagree with the very concept of a homeowner’s association. The reasons are myriad, but I can’t fault the companies that run them, unless they are riddled with general incompetence. That is not the case with Planned Development Services, who managed the community I lived in until recently. While interacting with a homeowner’s association constitutes a necessary evil, PDS has generally made it a pleasant experience. The community managers are cordial, responsive, and understanding, and they are generally responsive to correct issues that arise in the community. If I had to live in a community with an HOA, I could think of several things far worse than having it managed by PDS, which is the highest compliment I can give to an HOA administrator.

Fantastic experience: Going to the office is better than on the phone or email. They found who I needed to talk to and my issue was solved immediately. The plus was I was given a very cold water to drink.

Fantastic experience: Shannon is so awesome! She always responds quickly and works really hard to get matters resolved! Thank you Planned Development and Shannon!

Fantastic experience: We are new to community and the community manager stayed late on a day before a holiday to make sure we had access to our amenities. She was professional and communicative. I hope this is a sign of the continued great customer service with this property management company.

Fantastic experience: The representative named Patrick was very helpful with me trying to pay online today. Patrick was patient with me and professional and stayed on the phone with me while on the website until I completed my transaction. I appreciated all is help.

Fantastic experience: My experience was excellent. I was greeted by a kind and professional receptionist who quickly forwarded to the office I needed. The accountant I spoke also kind and professional addressing my concerns while assuring me everything would be okay. The issue was resolved immediately. Thank you Planned Development Services for your timely and, again, excellent professional service.

Fantastic experience: My question about my bill was answered with kindness and respectfully. I even told her, “ You made my day”

Fantastic experience: Contacting Liz Bovee was a pleasure. She resolved my issue and responded immediately to my concerns. Great customer service.

Fantastic experience: I visited the Planned Development Services office this morning to request a key to the community pool, and the experience was smooth and professional. The staff was friendly and helpful and made the process quick and easy. It’s great to see the HOA office providing such positive service—thank you for your support!

Fantastic experience: As a real estate agent I am actually happy when I have to call the HOA in this particular community because I know I will get incredible communication and support especially from Vern Carrillo. He is amazing and understands customer service.

Negative experience: I need to make a modification to my mortgage and PDS refuses to answer to simple yes or no questions to the mortgage company which I am told means the mortgage company won’t work with me. How is this providing a service to a homeowner with an excellent HOA standing?

Fantastic experience: Auburn Vogt provided excellent service as she went above and beyond with patience, aplomb and professionalism. She was polite, efficient and extremely helpful.

Fantastic experience: Kristina was very helpful and she explained the process and told me what to expect. Easy