Rise Association Management Group

Negative experience: This company is lazy we just got them at Natchez landing Seabrook tx.i had a credit from our other HOA this one isn't any better. Try to feel u anytime they can. Not good business practices. I'm selling my condo to get away from hoas. Horrible management too.many chiefs not enough Indians

Negative experience: The agent did not address work orders in a timely manner and closed them out before they were fully resolved.

Positive experience: Very nice building. Been coming for years. Always friendly and clean. Thanks

Negative experience: I would never buy again any property they manage after my experience and checking out the number of suits against them in Harris county. They won’t provide required financial information and our audits. They use a CPA in San Antonio for our audits (since we got Rise )- - won’t give us audits for two years and fight our request in court — can’t make the CPA come to court in Houston because beyond trial subpoenas range. Subject to deposition in San Antonio so we subpoenaed yet still fight disclosure. It’s not legal not to get the audits to us. Look at their MGT contract if you can get a copy. Ours is scary bad imho. I wish we had better mgt co. The president is their friend and lets them profit off us by selling us insurance from a company they own. It’s not good.

Fantastic experience: Before contacting my HOA, I was upset about a possible dispute. Stacey showed empathy and was able to put herself in my situation. She offered insightful advice and helped me resolve the issue. Much appreciated! Everyone at Covenant is friendly, including Zic and N.K. Happy New Year!

Negative experience: How Rise has so many positive reviews is beyond me. We have worked with this company for 7 years now and they are God awful. Our community has just a gate and shared driveway. There is hardly anything to manage, but yet any time we do need something done it either takes forever, is wrong, or both. We had ONE good property manager named Susan, and unfortunately she passed away. Since then it has been nothing but a revolving door of account managers that can’t seem to get things done in a timely manner. Maybe the Valencia property is a money maker for Rise since it seems to get 5 star service. Maybe people were incentivized for positive reviews, idk, but if you are a smaller property complex. I would look else where for a HOA management company.

Fantastic experience: Matt is the kindest most dedicated property manager. He really listens and does everything he can to help his clients/residents.

Negative experience: Rise Mgmt provides administrative support to my subdivision and really improperly managed our HOA board election this year. It was terrible. They arrived late, had no sign in or verification of homeowners. New Board members were announced by them and then a week later, Rise said they were unilaterally removing them. Rise caused mass confusion and as a result the majority of the homeowners are displeased and would like to go in another direction by firing Rise. HOA business is at a standstill, and they are doing nothing to fix it. If I could give less than 1 star, I would. Do not use this company. Just learned that they have not paid our subdivision's 2024 property taxes and penalties are accruing. They didn't even update the address to their office since starting with us in Jan. 2024, so tax statements went to wrong address.

Fantastic experience: I absolutely love the Valencia! The landscaping is beyond anything I’ve ever seen before. So well maintained and beautiful. Ms McGowan was extremely helpful, knowledgeable and attentive.

Fantastic experience: Being residents at The Valencia has been an excellent experience for my family. The complex is well-maintained, secure, and beautiful. We’ve stayed in the Houston Medical Center area several times for specialty care, and twice at The Valencia. Rise Association Management Group is outstanding. Sheree McGowan and her team, Alex and Jonathan, are professional, caring, and responsive, even after hours. When my daughter had medical emergencies, Sheree personally assisted late at night and a few weeks later, she and her team helped to ensure she got to the hospital promptly. Their compassion and responsiveness went far beyond expectations. They consistently communicate well and address concerns quickly, prioritizing property quality and resident safety. I highly recommend The Valencia and Rise Association Management Group to anyone seeking a community where management truly cares.

Fantastic experience: The team at Valencia is doing a good job taking care of the residents.

Fantastic experience: Sheree does an amazing job managing The Valencia Condominiums. She’s always approachable, quick to assist, and genuinely cares about the residents. Any time an issue comes up, she handles it with efficiency and a great attitude.

Fantastic experience: I want to give a big shout out to Sheree McGowan at Valencia Property. Sheree is one of the most professional managers I have ever met. There is nothing she doesn’t know how to handle and she is always on top of any issue that may arise. The property is beautifully maintained. The pool, the landscaping, everything looks wonderful. She is a bright and shining star in your company!

Fantastic experience: This is about Valencia apartment complex at 1711 Old Spanish Trl, Houston. The complex is safe. The 24 hour guards and fenced property with guest parking are perfectly designed. It is convenient to Metro with few hundred steps. Gym, swimming pool and community activities are great and cheerful. Maintenance, if needed, just a call away. The inside is very clean & quiet. I am very satisfied.

Fantastic experience: Rise has provided our community with good quality service and a proactive management.

Fantastic experience: Awesome management team at The Valencia with Sheree McGowan. They are prompt to help, respond fast and efficiently. Thanks for all the support you give to everyone.

Fantastic experience: I am so happy to be a resident of the Valencia where Sheree McGowan is the resident manager. She is always looking for ways to make things better for us at Valencia. The Valencia has really been a good great place to live under her leadership.

Fantastic experience: Sheree McGowan at Valencia Condominiums is simply the best HOA manager I have ever encountered in my 25 years of Medical Center area condo living. She is attentive to detail, keeps the property immaculate and is an excellent people person who makes every individual feel appreciated and cared about. She checks all boxes with a five. A true asset that the property is fortunate to have.

Fantastic experience: My experience with Rise management was very professional and I was impressed with clean hallways, and the building was beautiful. Sheree at the Valencia property made me feel right at home.

Fantastic experience: My experience with Valencia Condos has been great due to Sheree McGowan, the property Manager. She is always responsive and a very kind person! She always helps whenever I need something which I truly appreciate.

Fantastic experience: My experience with Valencia Condos was exceptional, and that’s largely thanks to Sheree McGowan. From the moment I reached out, Sheree was the definition of professional, patient, and genuinely helpful. I was in a stressful situation trying to secure a comfortable place for my family during our visit to the Texas Medical Center, and Sheree stepped in like a true lifesaver. Her communication was clear and timely, her knowledge of the property was impressive, and her kindness made everything feel easy. She went above and beyond to make sure we found the perfect place and honestly, her support made a world of difference in an already overwhelming time. Because of Sheree, Valencia Condos will always be my first recommendation for anyone visiting the Medical Center. She’s a true gem, and the level of service she provides is rare. If you need a place to stay and want to be taken care of with professionalism and heart, ask for Sheree. You’ll be glad you did.

Fantastic experience: Great manager with outstanding customer service I love the Xmas lights in front of the condo at the Valencia Thanks Miss Sheree

Fantastic experience: My experience at the Valencia with Sheree McGowan has been excellent. Sheree is very professional, responsive, and truly care about the residents. Communication is always clear, friendly, and timely. I highly recommend the Valencia to anyone looking for a well-managed property.

Fantastic experience: Living at The Valencia feels like being part of a well-managed private community. The pool area is always spotless and relaxing, a quiet escape that genuinely feels like a perk of living here. The resident gatherings are thoughtfully planned, tasteful, and actually help neighbors connect in a comfortable, natural way. Sheree McGowan is the reason the community runs at such a high standard. Her professionalism, attention to detail, and consistent follow-through make a visible difference in daily living. She’s attentive without being intrusive and manages the property with a level of care that’s rare to find. Because of Sheree’s leadership, The Valencia feels less like a condo building and more like a place you’re proud to call home.

Fantastic experience: Sheree is doing a fantastic job with the beautiful Xmas lights and landscaping at the Valencia Condo.

Fantastic experience: Sheree McGowan always smiling and pleasant person and clean units.

Fantastic experience: My experience with the Sheree McGowan HOA manager was quite positive. It includes a recent incident of accidental flooding caused by sprinkler activation. She was very helpful in resolving the various claims and expenses related to the incident. She also provided me with the appropriate documents promptly so I could address and resolve all claims related to the incident.

Fantastic experience: Sheree McGowen, never had such a wonderful and professional property manager as this young lady. Thanks for all you do!!!

Fantastic experience: Rise Management— Sheree M is very polite always willing to help. Keep up with the upkeep of Valencia Condominium and making sure that everyone condo is in good condition and standard. Thanks always appreciate your assistance and advice. Keep up the great work and your other staffs.

Fantastic experience: Sheree McGowan is an exceptional property manager and works hard to make sure the Valencia operates at peak efficiency. She and her staff have made the building look beautiful, and they take care of repairs promptly. Thank you Sheree!

Fantastic experience: The Valencia condominiums has evolved over the years with Sherrie Mcgowans leadership. Thank you for all you do.

Fantastic experience: Great location for medical students to live. Safe and secure! Office staff responds promptly to questions. The property is well maintained!

Fantastic experience: Valencia is such a beautiful property. I love the landscaping. Ms. McGowen was especially fun and helpful!

Fantastic experience: Sheree McGowen and the whole team are always helpful with any issue we ever have. She is the best!

Fantastic experience: I had an unexpected emergency at my condo while I was out of town, and Rise Management, especially Sheree, she absolutely saved the day. Sheree stepped in with her usual professionalism, calm, and genuine care. She kept me informed every step of the way and made sure everything was handled quickly and correctly. It’s rare to find someone who consistently goes above and beyond, but Sheree does exactly that every single time. Her dedication, attention to detail, and remarkable customer service are the reason I trust Rise Management with my property. I’m truly grateful for Sheree and the entire team. They turned a stressful situation into a smooth, seamless experience.

Negative experience: The clubhouse was nice and very clean. I was very disappointed with the front office woman Andrea during my recent visit. From the moment I arrived, I was met with indifference and a lack of professionalism. She began talking on the phone after we stood by the window. As she was the greeting face, she failed to greet us or offer any assistance. As people looking to pay large amounts for a rental space this behavior was off putting and a large factor into where we will spend our money. Lakes of Country Place Clubhouse

Fantastic experience: Our experience with Rise Association Management has been nothing short of exceptional! From the start, their team has demonstrated professionalism, responsiveness, and a genuine commitment to supporting our community. A special shoutout goes to our manager, Tristan Hebert, who consistently goes above and beyond. Tristan is proactive, knowledgeable, and always approachable — whether it’s addressing community needs. Her positive attitude and attention to detail make a tremendous difference in the day-to-day success of our association. Highly recommend Rise Association Management for anyone seeking dependable and outstanding HOA management!

Fantastic experience: Mosaic is the best place to live! The staff are friendly, the amenities are always clean, and the community feels so welcoming

Fantastic experience: Rise has been awesome to work with. Their systems make it easy to get things done and Tristan and Angela are great communicators. I feel fortunate to be able to work with them.

Fantastic experience: Amazing building and management at Mosaic. Friendly staff up front with amazing smiles and great service. Highly recommend.

Fantastic experience: Nice clean atmosphere and friendly staff. Very nice luxury ambience. Don't hesitate and make your appointment today.

Fantastic experience: Great place to live. Staff is excellent….

Fantastic experience: Great building with beautiful amenities. Very modern and sleek, comfortable, relaxing, and safe. Great establishment.

Fantastic experience: Amy and Tomas are great. They both keep Kirby Lofts Impeccable. Couldn’t find a better pair to make living here just great. Thanks Amy and Tomas!

Fantastic experience: Wonderful staff, modern, clean, and excellent facilities. Million was super welcoming and helpful from day one! Definitely one of the nicest places to live in Houston.

Negative experience: this management company has sent me a invoice by mail asking for $50+ dollars on administrative fees. I've spoke to Danny and he claimed that the board and the previous management company never gave them my contact info. Yet my email is listed on communications with previous management and all other owners. Not only the board or this company failed to send me notice on change of property management, they have changed the pin on the community gate with out notice, locked me outside of my house. Which seriously violated my right as an home owner. I do not understand why not having my contact info is okay for them and they don't feel like they have the responsibility to find out. I would have never hire a company like this if it was my decisions.

Fantastic experience: The mosaic team and Deissy are absolutely amazing they greet and welcome every single day. Not a day missed were a smile is not bright. Love this place

Fantastic experience: Deissy and the mosaic team are fantastic!!! Always smiling and making this place feel very welcoming

Fantastic experience: Rise Management recently took over our HOA and the most recent experiences with them has been outstanding. We were neglected for years by a prior management company and once Rise stepped in you could see the vast difference across the board. They have been very informative on the recent switch and its nice knowing they have a full team of experts at our service. I only wish the current or past Board members would have made the switch sooner. Keep up the great work Rise team!

Fantastic experience: The team at Rise went out of their way to meet me without an appointment. The receptionist Noemi was so kind and helpful.

Fantastic experience: I absolutely love this place. Amy and Tomas go above and beyond to make living here fabulous. I would recommend Kirby Lofts as one of the best places to live and own in Downtown Houston. There’s a sense of community and all the people do help each other out !! Management is Five star service rated ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: HIGHLY RECOMMEND! If I could give Amy and Tomás of Rise Management more than 5 stars I absolutely would. They both provide incredible service and seamless management of Kirby Lofts--the best run and coolest historic high-rise in downtown Houston.

Fantastic experience: Living at Kirby Loft is an absolute delight thanks to the wonderful neighbors and the exceptional concierge, Ms. Amy. I cannot praise enough the maintenance work done by Tomas, who truly keeps the building in impeccable condition. The dedication and professionalism of both Amy and Tomas are truly remarkable, making us all feel like one big happy family. I am grateful for their hard work and wanted to take a moment to show my appreciation.I

Fantastic experience: It's August 2025, and I'm posting once again. Thanks to very hard work by both Amy and Tomas, Kirby Lofts--hands down--is the best building I've ever lived in. No matter the challenge, Amy and Tomas identify and tackle problems. And as I said previously...Amy is very effective at her job and very personable, too. Tomas also does a fine job. We Kirby Lofts denizens are lucky to have them both!

Fantastic experience: Having lived at Kirby Lofts for over 12 years, I can honestly say that the Rise team - Amy Combs and Tomas is the best we’ve had in all my years here. The attention to detail and customer service is amazing!

Fantastic experience: We are incredibly fortunate to have Rise Association Management Group, and especially the amazing team of Amy and Thomas, managing our building at Kirby Lofts. Amy Combs consistently goes above and beyond, providing exceptional support. I've had to call on her during emergencies, and her responsiveness and diligent follow-up have been a huge comfort. Her bright, friendly smile always makes a difference. Thomas is a master at keeping our building in pristine condition, and his long-standing presence here makes him feel like part of the family. Both are not only super friendly but also incredibly dedicated. I truly can't imagine our building being in better, more caring hands.

Fantastic experience: I’ve lived at Kirby Lofts for a little over a year now. Amy and Tomas have been incredibly friendly, helpful, and professional since moving in. They are very responsive, and I know Kirby Lofts is in good hands under their management. I would definitely recommend!

Fantastic experience: Kirby Lofts is the best place to live downtown. Amy and Tomas run a tight ship and keep the building beautiful and fun. Great place to live. Responsive Managment. The lobby always smells great!

Fantastic experience: The Kirby Lofts management is truly exceptional. The property is always clean, secure, well-maintained, and welcoming. I am so grateful for Amy, Tomas and all of the Kirby team for taking our comfort and safety so seriously.

Fantastic experience: I’ve really enjoyed my time at Kirby Lofts. Much of it is due to our building’s staff. The building is always clean, well-kept, and feels like a nice place and that’s thanks in large part to Amy and Thomas. They go above and beyond to keep everything running smoothly and make sure residents are taken care of and most importantly, safe. Whether it’s maintenance, cleanliness, or just being friendly and approachable, they truly set the tone for a great living experience here. I can’t recommend Kirby Lofts/Rise Management enough!

Fantastic experience: Amy and Tomas have done an exceptional job as always. They went above and beyond during the Kirby Lofts roof replacement to limit the impact on the residents.

Fantastic experience: Amy, the manager at Kirby, is amazing! She always goes above and beyond to provide concierge-level service. Rise should feel blessed to have her!

Fantastic experience: Living here has truly been a wonderful experience. From the moment I arrived, the staff and board members have gone above and beyond to make this community feel like home. Their friendliness and helpfulness never go unnoticed—they’re always ready with a warm smile and a genuine willingness to assist. Whether it’s a quick question or a bigger concern, they’re consistently attentive and supportive. It’s rare to find a place that combines comfort, professionalism, and such genuine care, and I feel incredibly fortunate to be part of this welcoming environment. Highly recommend to anyone looking for a place where kindness and service are a priority!

Fantastic experience: All I can say is wow. I’ve never liked the staff or board here at the Lakes, so I was dreading coming in and talking to the staff. When I got there, Tristan greeted me with a huge smile like I was a long lost friend. She was extremely kind and helpful, and was a ray of sunshine with knowledge. THIS is what our community needs, hoping she is around long term.

Negative experience: I have been calling for weeks trying to get documentation for the closing of my condo. Now because they have been so slow to respond and not get us the proper paperwork, the closing of my condo is now delayed costing me hundreds of dollars. Alexander at Post Oak Lane Condos finally spoke to me but was extremely rude and combative. He was trying to blame others but he couldn't even return a single phone call. Avoid this group.

Fantastic experience: Our tenant moved out so we need to make the unit ready for our next tenant. The onsite manager Sheree McGowan, the assistant Alexander, and the maintenance Jacques have been a big help to make us and the new tenant move in smoothly. From validating the contractor insurance to scheduling the freight elevator for move-in, they always responded quickly to provide the best customer service. We appreciate their work and frequent communication to the homeowners.

Negative experience: RISE is garbage. The Rivertree Complex is managed terribly. Owners, myself included, had to come up with $1200 because RISE ran out of money. I pay $288 a month for a 797 sqft condo. Where is all our money going? Not to the complex. Hurricane damage from nearly a year ago is their reason for not mowing or picking up trash in the complex.

Fantastic experience: I have been with them for 4 years, very professional team, they take care of the problem really quickly, Solid support , specially when you need any documents from them, they will send it less than 5 minutes as of my experience

Negative experience: We have been under contract for 40 days and cannot get the lender required documents. The buyer, lender, title company and both agents have been calling for weeks and leaving voicemails to Jaklin who we never heard back from. On top of that this Management group does not keep valid insurance on their properties. The property my client is purchasing has an insurance that expired in August of 2024. This is a huge liability on property owners who are already paying high HOA fees.

Fantastic experience: I’ve had an excellent experience living at Mosaic so far, which is managed by Rise. Management goes above and beyond to make sure the property is a luxurious, welcoming environment that supports the needs of tenants in the building. Front desk staff, valet staff, and housekeeping are all extremely friendly and attentive. Mosaic really is a special place to live and I couldn’t recommend it more.

Negative experience: I am the president of a small community HOA, and working with this company was my worst professional experience. Their performance was beyond incompetent, it was negligent. Unfortunately, we do not have the resources to pursue legal action, so we just ended our contract with them. The examples are endless. They opened an incorrect insurance policy for us, which cost us thousands of dollars on a claim, they refused to give us information about an insurance adjustor then lied and said they would meet the adjustor (no one was there), costing us thousands more. They stopped doing property site visits. They were unable to schedule our annual meeting and canceled it several times before having it the following year. And on and on. They basically did nothing. When they did respond to emails or questions, they provided incorrect or old information. However, they mostly did not respond. Make no mistake about it, this company is rotten from the bottom to the top. Multiple property managers were hired and then immediately fired or quit due to the working conditions. Therefore, we were constantly switching property managers. Or better yet, we were told by an executive, for the better part of a year, that they would not address any issues until a new property manager was hired (this property manager immediately quit two weeks later). Finally, when we were able to escape this horrible situation, random Rise higher-ups started to call me and acted surprised. I was very honest about our experience; they feigned ignorance and told me to only deal with them moving forward. Not surprisingly, those higher-ups then never responded to me again. It's beyond surprising to me that this company is still in business. I only learned through the process of hiring another management company that Rise has a strong reputation in the community for a terrible, toxic, and incompetent work environment (hence the constant turnover). From my experience, there is terrible leadership and a dangerous lack of knowledge. Not only did they put our board in legal jeopardy, but they cost our small community thousands of dollars in mismanagement and negligence. Run, don't walk, from doing business with Rise.

Fantastic experience: Staff are really friendly and very helpful. Shout out to the frontdesk (Carlos, Cath, Zena, Million and Simon) and to the valet parking staff and housekeeping! Thank you for being so nice to me. You’re all wonderful.

Fantastic experience: Million has been an asset to me and my organization for the better part of 2 decades. He first worked in valet; now, he heads up the concierge department. He is dependable, professional and simply the epitome of class. Thank you for being there for me throughout the years.

Fantastic experience: I’ve called Mosaic home for nearly 10 years, and although the building and its amenities are simply amazing, I can honestly say that the staff is what makes living here truly special. From the moment you walk in, you’re greeted by the friendliest team, always ready with a smile or a wave. The concierges—Mike, Million, Carlos, Catherine, and our newest addition, Sina—are not only professional but genuinely warm and caring. They always go above and beyond to make you feel welcome, and you can tell they truly enjoy making everyone’s day a little brighter. The valet team is outstanding and provide such great care for the residents, visitors and their vehicles - I can’t be out there standing for more than a minute without one of them approaching me to se if I need assistance. The maintenance team and cleaning ladies have always been prompt, efficient, and thorough. Anytime I’ve had an issue, big or small, they’ve come to my rescue quickly and with a positive attitude. Last issue I had happened when I was at work and by the time I was home it was all taken care of. Special shoutouts go to Million for his great sense of humor that always brightens my day, Deisy who never lets me pass by without a friendly hello, Shihab at valet who always goes above and beyond, and Matt who handles everyone’s requests (including mine!) with much needed patience!! The management team and everyone who keeps this building running smoothly really care about making Mosaic feel like a true home, not just a place to live. I must admit, I never went out of my way to meet the community here in the past. However, lately I’ve had the pleasure to meet many neighbors that contribute to this great atmosphere. The sense of community here is unmatched!! After so many years, I can confidently say that Mosaic has special place in my heart and have nothing to say but great things. If you’re looking for a place with great service, friendly faces, and a team that genuinely cares about making your experience special, I couldn’t recommend Mosaic more! PS: Best view of Houston!!

Fantastic experience: I can honestly say The Mosaic Team is one of the greatest people. All are always with a smile so sweet when entering or exiting the building. They handled the hurricane beryl the best. Deissy has been such a great addition to the building. She is so knowledgeable and always in such great spirit. Awesome job Matt!

Fantastic experience: I just want to say that Deissy is wonderful at the mosaic! She is always so sweet and helpful with anything I need. I’ve been to multiple events where she is hosting movie nights in our community and she always goes above and beyond for us! Very grateful to have her.

Fantastic experience: Ms.Victoria is very helpful every time I come to provide pest control services. It’s nice coming to my account and have someone so pleasant and helpful to talk to and helps with any concerns or questions I have. Thank you.

Fantastic experience: I had the pleasure of visiting Mosaic a beautiful community! I had the honor of meeting Million, and he did not disappoint! Not only was he so knowledgeable about Mosaic but answered all my questions. Thank you again Million!

Negative experience: SECOND PART OF REVIEW: Upon arrival, the clubhouse was absolutely FILTHY and DISGUSTING. We were even more frustrated because it was assumed that there would be janitorial services between parties or somebody that would at least check before each party. That was not the case. The clients before us had left a mess - residual food that included pink frosting, cookies, and cake that had been embedded on the tile floor. Leftover decorations, broken beer bottles outside, and trashbags were filled to the brim outside. Leftover drinks in the fridge. The bathrooms were atrocious - soda cans, overfilling trash bags, and toilet paper all over the floor. A mop was broken, table was broken, and there was broken shards in the kitchen floor. We had to clean up after somebody else's mess in a matter of time because of our reservation in a few hours. That setback setup time for us. I am so UPSET and embarrassed for Laurel Park and the management. We had collectively swept, mopped, and cleaned the place before AND left it cleaner than we had previously entered. Luckily there were several members in my party that had helped us before and after the party. We had expressed this to the association manager and they had said, "the board is considering janitorial bids which may include emergency after rental cleanings as needed". THE BOARD NEEDS JANITORIAL. This is absolutely unacceptable and I am appalled at the conditions. I question at what service I am paying for to rent the clubhouse. For a nice neighborhood like Laurel Park, you would think they upkeep their recreations. In addition we had also paid extra for alcohol fee and the off duty officer DID NOT ever show up. I have assisted in many rentals for parties and this byfar was the worse experience from beginning to end. I suggest having a walkthrough procedure and a checklist implemented between each resident who rents out the clubhouse so that residents are responsible for their cleanliness. With the walkthrough, a resident does a walkthrough before they get the key and after cleaning, you need another walkthrough in regards to the checklist. The checklist needs to include the BATHROOMS and the FLOOR which seems to be the most neglected areas and are often overlooked, which was definitely the case here. If there is damage, the association should make repairs, hold a hearing, and apply a maintenance assessment to the owner's account responsible. I do not recommend RISE at all. With the fees you pay, you will question what you pay for. If I'm paying $175 I should not be cleaning up another resident's mess from a previous party who did not comply with the rules. It's an absolute scam.

Negative experience: This review is in regards to Laurel Park and the association Manager. I am utterly disappointed with the process and execution of renting a clubhouse for the Laurel Park community. Due to the transition from FirstService Residential to RISE, I'm assuming there are still some quirks that need to be resolved however it was a very difficult and frustrating process that didn't need to be in the first place. TL;DR Struggled to reserve Laurel Park clubhouse and previous residents left a mess for us to clean resulting in questionable fees. Buyer beware. Communications from RISE were definitely vague at times and we had to reiterate messages several times because of the miscommunication and misunderstanding on their end. My partner had completed the packet needed for renting the clubhouse under HIS name and was forwarded in several emails. I had sent screenshots of my payment under his name (which was also a difficult process and I had asked how to do it but only a four worded email that did not answer my questions and again, had to reiterate). With everything under his name, the association manager had gotten confused and replied to my email saying my reservation was taken already which resulted in even more frustrations. They had written my name under the reservation rather than my partner's whose name was in every single document/screenshot that was sent prior (which I'm also assuming was not even read or acknowledged because they had asked for it once again). After sending a complaint due to the the unprofessionalism, my partner ended up overtaking the emails because she had personally reached out to him on text and managed to finalized QUICK. However, yet again asking for the same information in the packet that had already been completed and sent a week before all this mess. It doesn't end there though.

Fantastic experience: Want to live in the city with incredible views and close proximity to everything, look no further than the Mosaic. Extremely beautiful with tons of amenities. Stop by and ask for Zinah, she’s always there to help the guest and residents.

Fantastic experience: The staff at Mosaic is incredibly kind and welcoming. They truly make this building a home, and go out of their way to provide the best service possible. I appreciate the front desk staff so much and they make my life tremendously easier!

Fantastic experience: Have lived at The Mosaic since 2020 and we absolutely love it. Management and staff continue to show up and go above and beyond. Especially when the hurricane rolled in and we lost power/water. They had an amazing response and showed incredible dedication to the building and it's tenants. Can't imagine a better place to live in the med center.

Fantastic experience: The staff at the Mosaic are incredibly supportive and helpful! They’ve been a huge help over the months that I’ve been here. Deissy always brings a great attitude and is super knowledgeable and helpful in resolving problems!

Fantastic experience: I love living at the mosaic which is managed by Rise! The property is very well managed- management doesn’t good job of communicating, anything broken gets fixed quickly, the property is always clean and everything is in working order. The concierge works 24/7 and learn who you are- they are always a friendly face 24 hours a day. I was especially impressed during hurricane beryl watching the staff in action outside in the rain keeping drains clear. The concierge came and helped me move some items I needed help with during the storm as well. Overall, they do a great job and I am happy my building is managed by Rise

Fantastic experience: Amazing staff all over the Mosaic building! Concierge Miss katy is very nice and polite. Million and Carlos are kind and always ready to help (:

Fantastic experience: Great experience for my first five months in this community, from the pre-move in Communications from Leigh to the move in day support from the front desk staff. The common areas are very clean, and the regular updates from Leigh are clear and informative. I wish the updates requiring shutdown of the pool had been scheduled for a less stormy time of year, as not having a pool this summer due to delays is a little disappointing. Other than that, no complaints and very well-managed community!

Fantastic experience: I want to express my sincere gratitude to everyone at my apartment for the exceptional work you all do. The level of professionalism and dedication from the team is truly commendable. Each of you contributes to creating a warm and welcoming environment, making it a pleasure to call this place home. A special mention goes to Deissy, whose positive attitude and radiant smile never fail to brighten everyone’s day. Her commitment to going above and beyond in her role is genuinely appreciated. I also want to thank Matt for always stepping up and going out of his way to resolve issues when times get rough. His dedication to finding solutions is invaluable. Additionally, I’d like to acknowledge the valet team, especially Shihab, for their outstanding service, as well as our concierge team, Millian and Mike, who consistently do an exceptional job ensuring everything runs smoothly. Thank you all for your hard work and dedication!

Fantastic experience: I have been a resident at the Mosaic North Condominium for about 2+ years and it has been a wonderful experience overall. The staff are all very attentive and courteous to the residents in everything that was needed to help the stay here more comfortable. The Mosaic is a clean and safe environment and the staff are phenomenal at providing help and support to all of their residents.

Fantastic experience: The Mosaic Team and staff has been doing a wonderful and phenomenal job to help all of us get our power back in as little time as possible during the storm. They are always on top of things and works tirelessly to accompany everyone in rough times as well as on the daily basis. I feel safe, comfortable and happy as a resident here with the team help. Thanks again.

Fantastic experience: Deissy and Mosaic staff are such an amazing team they make home feel so much better so attentive to detail and so nice. Million is the best concierge ever

Fantastic experience: Concierge and front desk are always pleasant to deal with especially Million. Deissy made my move seamless and stress free. Very attentive to any needs that arise

Fantastic experience: The Mosaic residents should ignore the nationality of residents but understand we all live in the same building. If you can’t be courteous or cordial , it’s always safe to respect others privacy. Especially when many residents here are law enforcement, military , health care professionals and community activist. You never know who you are beside or living across from. Or whose help you might need when it’s holiday season and people are preying on residents in the garage unbeknownst to many. Especially when you’re not a native Houstonian and aware you actually live close to a few historic wards where poverty resides. So I mind my business and stay to myself. The best part of living here isn’t the view. It’s concierge’s like MILLION & KATHERINE & SIMON who’s always laid back , professional & THEY stay easy going and regardless of your day THEY speaks to everybody the same and has made my 5 years here much better than before. I lived here in 2009 -11 but this time is amazing with staff like Matt and his receptionist. THANK YOU ALL

Fantastic experience: Leigh Allen, our on-site General Manager works really hard to make the RISE Condominium’s a good place to live She is easy to work with and has been instrumental in overseeing building projects. Leigh is responsive to emails and responses to Building Link requests. She also sends out emails on a regular basis to keep all owners aware and informed of projects being done in the building. I appreciate that Leigh gives us dates and timelines of projects that may impact our units. While no management company is perfect, Rise Management has helped RISE navigate several complex projects and has help saved the RISE money when seeking out vendors. Rise Management has been professional and runs the board meetings efficiently.

Positive experience: The front desk is VERY reliable and happy to help! They are always ready to meet your needs and go above and beyond. As far as management goes on behalf of timelines, it was very frustrating not being able to use the pool this summer with that being the only acessible amenity.

Fantastic experience: It's been a while since we had a Building Manager that has been on top of things, attentive and personal with both the residents and the building, and as a community we are grateful. Keep up the good work!

Fantastic experience: Leigh does a fine job of communicating what is going on, especially helpful if something is not working. It’s great that the elevators have been working!

Fantastic experience: Lakes on Eldridge has a new HOA Management company called RISE with a manager named Rebecca Sinyard. This change has been incredible to our community. Lots of projects completed, and new ideas being implemented. So glad for the change.

Fantastic experience: Mosaic is a great place to be at! Amazing environment from the moment you enter the building until you leave. 10/10 staff 5 STARS

Fantastic experience: Very helpful, kind and friendly! Proactive, personable and prompt with her response. Appreciate Rebecca and enjoyed speaking with her. Looking forward to working with her more in the future!