Real Property Management First Choice - Wichita

Fantastic experience: Great Company. Communication is great. Service is on point. Highly recommend!

Fantastic experience: I've been with them for about 5 years and 2 homes. Excellent place to rent from

Fantastic experience: Professional, responsive, and very knowledgeable at managing rental properties.

Fantastic experience: Very friendly and excellent team. They are very communicative and efficient with our rental property. We highly recommend.

Fantastic experience: First & Foremost, Ms. Amy & Ms. Shadow, are Very Personable and Professional :) :) The Property Management Co. that I have been using for years no longer provides the "Tenant Screening" Service. I began searching for other Property Management companies who provides the "Tenant Screening" service. Real Property Management First Choice of Wichita was the company that I kept circling back to the Most. I finally called RPM of Wichita. I spoke with Ms. Amy & Ms. Shadow multiple times with multiple questions and repeated ones. They were Very Patient with me. They explained the Processes & Policies: "Screening-Tenants-Only"; "Property Management" options; "Pet" requirements; "Evictions" Procedures; "Rental-Property-Pricing"; "Website Updates" for your Properties. I am Amazed how "Real Property Management First Choice" company is so Personably & Professionally Structured. In the future, I will let RPM of Wichita managed my Properties !!

Fantastic experience: Shadow was so helpful and made finding our new home so pleasant. Her communication is impeccable. Very knowledgeable, quick responses, and always went out of her way to help us. Thank you so much for everything, Shadow!

Fantastic experience: Shadow was a huge help in finding our home and consistently went out of her way to answer any questions we had. Her commitment and care made the entire process so much easier.

Negative experience: 2620 s moseley listed as 3 br finished basement. No smoking allowed but when I viewed this place it looked like a section 8/hud house. It reeked of cigarettes soon as we walked in. There was only 2 br and not 3. So they're counting the basement as a room, that's insane. The fence has a huge hole in the fence, but it's listed animal friendly and they haven't fixed the fence. The fridge look so old and needed to be replaced. This unit is not suitable for anyone trying to live comfortably. No actual carpet but cheap patio outdoor lining. Tub is hideous black meldew lined, need to be plastard again plus refinish. This is not for anyone trying to leave a place they're already unhappy with that's searching for comfortability. Be aware not worth 945 at all. No stars.

Fantastic experience: Overall, very positive experience. Customer service was excellent! Staff promptly answered the phone and provided answers to my questions while accommodating my every need. Property was clean and well-kept, which was consistent with the description and pictures on their website. I would recommend this management group to others with confidence knowing they would deliver superior service to them as well. Thank you, RPM First Choice!

Fantastic experience: Shadow was great to work with during the move in process. She gave me all the information I needed or asked for in a timely manner. She was easy to talk with and made the process the best experience I have ever had!

Fantastic experience: Shadow was was a Allstar.. Made Process Smooth and Easy. Especially since I am not tech Saavy.. and Moving from out of State.

Fantastic experience: Shadow was friendly and easy to work with.

Fantastic experience: Shadow was perfect in helping me resolve issues with the site and getting me a quick showing.

Fantastic experience: Amazing customer service shadow is amazing, she gets things done and isn’t hesitant to jump to help, answered all questions thoroughly and was just overall amazing

Fantastic experience: Wonderful staff. Very knowledgeable and professional. Would recommend to a friend.

Fantastic experience: RPM First Choice has given my husband and I a high level of advise and partnership. Knowledgeable, innovative and skilled. Highly recommend.

Fantastic experience: John Le is so professional and knowledgeable! I recommend him and his expertise! Top Notch!

Fantastic experience: Amy is Great!

Fantastic experience: Loved working with them my representative shadow helped me a lot. First time renting and she helped me with every question and concern and was quick in getting back to me making this whole process a lot easier on me then it could have been

Fantastic experience: Shadow was wonderful! Moving is a stressful process but Shadow made it a very positive experience. Very responsive to all my questions and handled a couple last minute maintenance issues immediately.

Fantastic experience: Shadow is an absolute gem to work with. I had looked at several other properties that were presented by RPM. It seemed I was always just one day too late. But at this time, I can’t say enough great things about RPM and Shadow.

Fantastic experience: Thank you very much for the information that you provided for the rental on West Douglas street. I appreciate your time. Have a great day.

Fantastic experience: We rented from RPM First Choice for almost two years. The rent payments were thru their app, and so did the maintenance requests. We had one emergent maintenance issue and it was taken care on the same day. We had a great experience with RPM. Thanks again for the awesome rental property and customer service!

Fantastic experience: I have been working with Shadow, and she has been an excellent help! She has schedule multiple tours for my husband and I, and we are very grateful as we are moving from across country. She has been amazing at responding quickly to any questions, and just making the overall experience not as stressful. We greatly appreciate this as we are currently struggling with other Property Managment groups getting in contact to us. Shadow is amazing, and we greatly so appreciate her amazing help! 10/10 recommend this Property Managment Group!

Fantastic experience: The onboarding process was smooth, and their operations are established with systems already in place to help align the parties. The managers were dedicated as soon as assigned. Communication was flexible and tailored to my preffered approach and also timely. Would recommend!

Fantastic experience: Shadow was extremely helpful during the entire process and answered any questions I had!

Fantastic experience: We are in the process of moving right now and have been working with Storm. She’s gone above and beyond anything I’ve asked her! I look forward to dealing with her!

Fantastic experience: When I say that this company cares about the people who rent from them, I mean that. I was desperately trying to find the perfect place. Shadow has been so easy to work with and communicate with. She explained everything to me, so there were no surprises.She understood the situation I was in and made this process as stress- free as possible! I would highly recommend Shadow at Real Property Management- First Choice- Wichita. ❤️

Fantastic experience: Shadow was an absolute gem and was so helpful in helping us find what we needed. She answered all of our questions and made the entire process a breeze.

Fantastic experience: The information was helpful and quick response.

Fantastic experience: From start to finish, the communication has been great. They filled my house with a tenant in less than 30 days at a higher rate than I expected. Fees for their services are very reasonable and they've taken a lot of stress off my shoulders when it comes to managing my property. Highly recommend.

Fantastic experience: Shadow helped us through the whole application process and answered all my questions throughout! So thankful to be able to ask as many questions as I did and get them answered in a timely manner! We are excited to move into our new property!

Negative experience: they want credit card information just to view a property. The lady on the phone was rude when I asked her about this, but no other places in Kansas charge you for viewing a property so I thought that was a fair ask. first, she said they charge you a dollar or so then later on she said it just ping your card and then said later no they give the money back to you, but she wasn't clear and she was kind of rude and this is unusual and seems like fraud I would never give my bank or any financial information to an organization to view their property to do business with them. They should change. I hope they read this review and review their policies and whoever answers the phone could be a little nicer or a little kinder with such a stranger unusual process this place could improve God bless.

Fantastic experience: My experience has been wonderful. As a contractor sometimes it can be hard to deal with property management companies but they have been super good communicators and have had clear expectations. Would recommend renting from them or working with them.

Fantastic experience: We have enjoyed the opportunity to serve Real Property management with their cleaning needs! We are looking forward to continuing working with them!

Negative experience: Very dismissive of my pest concern inside of the rental property citing my lease that says they do not take care of pests although the issue is clearly coming from right outside of the property. Waited over a week to get someone out to take care of it, when I asked when someone was going to come out and take care of it I was told that the company was contacted but did not respond. So I guess that was all that needed to be done…not their problem I suppose.

Positive experience: The property I rent with these people is amazing and beautiful and the rent is very fair! The application process is kinda touch and go. The staff seemed very "defensive" at first and they did come off as kind of rude but over all professional. I do recommend that you guys be more respectful in your communication. They also literally helped me get my appliances (washer dryer and fridge) in the house for free and took the doors off the frame and everything. They went above and beyond for my needs. And they've been super respectful . The maintenance personnel are amazing and get it done 3/5 Would totally rent again #Definitelyre-signingmylease

Fantastic experience: Kiara made moving so easy and seamless. She answered any and all questions I had. She made sure to remind me of important deadlines as well. As we all know moving can be hectic. It’s so much easier when you have someone on your side willing to assist you every step of the way. Can’t say thank you enough and I am so blessed Kiara was the one helping us.

Fantastic experience: Kiara was amazing to work with. She was very attentive and ensured I knew where I was in the process. Made it very seamless.

Negative experience: Submitting an application on an available rental property is a non-refundable $65, but what is not advertised, is that an unavailable rental property could still be listed on the website and if you happen to apply for it, they still keep the $65 for your N/A application. What a scam. Regards, Andi

Fantastic experience: Kiara made the moving process so easy and seamless. She had all the necessary information and responded in a very timely manner. I definitely would recommend using this company for all rental needs.

Fantastic experience: Showed me grace on not going through with the lease. There were some things I addressed and Shadow and Kiara talked with me about them and even though it won’t change my mind, they really tried. Thank you:)

Fantastic experience: Very easy and helpful experience! Kiara answered questions timely!

Fantastic experience: Kiara was really helpful and made the process go smoothly!

Fantastic experience: Kiara and Amy are amazing! They helped me find another property nearby. Thank you!

Fantastic experience: Shadow was extremely helpful and polite

Fantastic experience: The RPM staff has been very helpful. They answered all my questions and provided amazing assistance all in a timely manner. I appreciate all the ladies I worked with during the leasing process.

Fantastic experience: I love how RPM walks you through, step by step, on the move in process! It takes a lot of stress off of moving!

Fantastic experience: The RPM staff was great during my lease stay with them ! Always answered my questions and took care of maintenance request !!! Awesome company highly recommend them !!!

Fantastic experience: Kiara did a fantastic job explaining their application and rental process to me when I asked about their current listings! Professional and informed.

Negative experience: BEWARE!! Was talked to like trash when asked when we would receive security deposit back after moving out after it had already been weeks: Paid $600 in pet fees when moving in just to be charged $200 for pet hair and dander. Charged around $150 just on light bulbs. Don’t expect to get security deposit back timely or accurately will take most of it. Numerous other issues with the management being rude and not understanding with tenants. Wouldn’t recommend to anyone.

Fantastic experience: They are super nice and trustworthy! They always answer my questions! Super fast and friendly

Fantastic experience: Kiara and Amy really go above and beyond with everything needed to have this process run smoothly! We are very grateful for their hard work! Communication is 10/10

Negative experience: People who work there don't care about anything but recieving money. Having debilitating pain and need surgery refused to work with me.

Fantastic experience: They have a bunch of options all around the Wichita metro area. The management are very friendly and quick with any requests or questions

Positive experience: Overall pleased with the results. A couple of small hiccups which were addressed. I would work with them again.

Fantastic experience: Our AC went out on Sunday and I sent a maintenance request. Even though they were closed I received a message from them saying someone would be out on Monday. They came and fixed the ac on Monday. I am very thankful for the quick response and action.

Fantastic experience: Kiara was great with assisting our move. Communication was amazing!

Fantastic experience: I called Real Property Management to inquire about a property and was greeted by Kiara. She was extremely helpful and kind throughout the entire conversation. All of my questions were answered and she really gave me all the information I needed.

Negative experience: Shame on Real Property Management! They started new leases with two new tenants and after a couple months terminated service for me. If you are going to make your tenants fulfill a lease, I think good business practice is to finish your lease as the property manager and not walk out of management during the lease with the people chosen by the company to rent! In response to Real Property Management’s reply, the agreement was not expired… who signs a 3 month agreement? Don’t find me two lousy tenants and then bail out of the agreement when it comes time for you to be a property manager…. You don’t get a free pay check each month for doing nothing to ensure tenants are paying.

Negative experience: This company is timely in response to maintenance request. However, if you expect to get a deposit back you won't. We leased with this company for three years and paid our rent on time. Our move out inspection got approved by the company with no notes of concern. We then were hit with charges exceeding our deposit over a month after we moved out. When asked for rationale , we were told the place was dirty and had black marks on the wall and that was not considered wear and tear. There were not any notes in their move out inspections and they could not provide us with before and after pictures and would not provide proof of receipts. I do not understand what drives a property management company to charge 1100 dollars for painting and cleaning when there was proof in our photos and in our APPROVED move out inspection that this was not warranted.

Negative experience: They’re a bunch of liars. They said that they would work with me when I moved out because I for my job, they never work with. That I will get my Security deposit back then I was told that I was not getting it back.

Fantastic experience: Kiara was very efficient and helpful! Let us knew everything we needed plenty in advance and gave reminders in case we forgot. Thanks!

Fantastic experience: Kiara at the office is fantastic & made everything super easy.

Fantastic experience: I had to deal with a few realtors when moving to Wichita and Kiara with First Choice was the most helpful and consistently communicated with me for updates. GIVE THIS WOMAN A RAISE!!!!

Fantastic experience: I am very satisfied with my experience renting with Real Property Management First Choice. Kiara was professional, dependable and considerate throughout the application and move in process. She diligently helped guide us through the process to get us into the property quickly. I would definitely recommend working with RPM First Choice for any renter.

Fantastic experience: Kiara was very helpful with answering my questions in a timely manner

Fantastic experience: An excellent agency! I worked with Kiara and she was phenomenal. Highly recommend!

Fantastic experience: Spoke with Rpm this morning over lock pad issues and was greeted with excellent customer service and believe my issue is resolved. Thanks

Fantastic experience: We are renting a unit from RPM and I’ve been in communication with Kenneth. He’s been great and patient and super helpful with the whole process! Definitely recommend.

Fantastic experience: Everyone I’ve talked to here was very helpful in the process of getting a showing and answered every question I had about the application process.

Fantastic experience: Touring the property was very easy and I enjoyed how simple it was!

Fantastic experience: Celina has been vey kind and responsive throughout the whole process.

Fantastic experience: Amy is the reason for my five star review. She is very thorough, detailed and easy to work with. She’s knowledgeable and helps ensure my properties are being taken care of. I haven’t had the best experience with others at this office but Amy is the reason why I stay. Thank you for everything you do Amy! You should be running the place!

Fantastic experience: Celina at Real Property Management First Choice in Wichita helped get everything taken care of quickly and professionally. She was excellent to work with and made all the changes necessary to get the job done in record time. Thanks again Celina and your team, you are awesome!!

Fantastic experience: I had a wonderful experience with Celina, my new property manager on getting into our BEAUTIFUL brandnew townhouse! Everything was completely setup up great online amd very happy with the application process.

Fantastic experience: Very polite and informative. Definitely made me feel comfortable with putting in my application and hopefully renting from them.

Fantastic experience: I just wanna thank Lana for helping me and resolving Any of my issues That I had, and staying in contact with me

Fantastic experience: Lana really help me with anything I need her help with. Super responsive. Thank you so much. She deserves a raise..

Fantastic experience: I had the pleasure of working with Lana at RPM. My wife and I have had a ton of ups and downs after 14 years in the military and then owning a restaurant thru covid with 5 kids and today we weathered the storm and we’re finally in a very secure position in our lives. Moving to Wichita during covid was interesting to say the least but we found our way to Goddard school district and we absolutely love it. We would never move and so as we put our selves in position to buy home we needed to rent a home that’s in Goddard school district. As you may know that’s not an easy task. Especially since hen you don’t look phenomenal on paper. They allowed us to explain our situation and was extremely kind with working with us. They communicated extremely well and actually went out the way to provide a solution. We highly recommend RPM Wichita and if you get an opportunity to work with Lana you’re a lucky individual!

Fantastic experience: Celina C. was very professional! She was very informative and helpful on the properties and the information. She always helps to put the customer feeling secure about business!

Fantastic experience: Celina has made it easy for just the application process, they helped us with any question and answered everything we had.

Fantastic experience: An out of state Buyer Client requested information about a temporary rental and asked if I would make an onsite visit. The RPR associate was very efficient and pleasant to arrange an appointment. I was impressed by the security policies for the home owner's peace of mind. Very professional !

Fantastic experience: Cecelia was helpful and kept us informed throughout the process. She was responsive to our questions and knowledgeable about the business.

Fantastic experience: Made things easy and understandable. Definitely loved the process.

Negative experience: Do not rent from this property management company. They gave my sister a 30 day notice today of not renewing their lease with a date of 12/31 to be out. My sister pays her rent and keeps the property extremely clean. This company has no heart or concern for your family. A company who cares doesn’t give a family 30 days during Christmas to vacate with no explanation other than will not be renewing your lease. They also ignore your maintenance requests. Stay clear of real property management!

Fantastic experience: Extremely friendly people walked me through the entire process and answered all my questions. Highly recommend!

Fantastic experience: Celina was extremely helpful and very quick at responding. As soon as the application was submitted I was notified that by her saying she had started the application process. So far I am impressed with the service here.

Fantastic experience: First time Rental owner, this has been easy so far.

Fantastic experience: Thanks to everyone for going above and beyond! Shoutout to Irish for her professionalism and hard work!

Fantastic experience: Kim is awesome! Super helpful & genuinely friendly. Excellent customer service with a smile. Thanks Kim!

Negative experience: I wish I could recommend them. We wanted to use this company for property management and were really looking forward to it based on all the due diligence conversations we had with them. We got all the way through filling out extensive property information sheets and signing of contracts (on our end) when their corporate office told us they couldn’t manage our properties due to “zoning parameters.” When I called to ask what that means, someone at corporate said something along the lines of "the properties aren't in a service area we support." I could see perhaps our ones in Park City or Valley Center, but we have three in various parts of Wichita city proper, all in the 800-1500 rental income range. They couldn't give me a straight answer and were running it up the flagpole (I never heard back), but basically they said sorry, we can't take your business. They manage 400 doors in Wichita, so I can’t imagine what their parameters are that we didn’t adhere to. While Jamie and Jasmine were friendly and courteous, it’s very perplexing and frustrating to have no explanation. I had recommended them to a friend who has Wichita rentals, but unfortunately I had to retract that.

Fantastic experience: The office personal was absolutely wonderful and the place the cozy.

Fantastic experience: Really liked how the representative made me feel like had known her all my life and let me ask all the questions with not even the littlest sign of frustration

Fantastic experience: Have not had any issues at this property; the one time we needed maintenance it was taken care of promptly and professionally.

Fantastic experience: Have always enjoyed their customer service. Very kind, straightforward and respectful.

Positive experience: We had a circumstance come up that was beyond our control and Chelsea and Lornya were so kind and understanding. They worked with us the best they could to help us resolve the circumstance. I really appreciated all they did for us. I don't give 5 stars because nothing or nobody is perfect. We all can still improve. But i would recommend them to you when looking for a place to live. They were awesome!!!

Fantastic experience: Very pleased with this company! Chelsea is very pleasant and responsive!

Negative experience: PLEASE READ BEFORE RENTING FROM THIS COMPANY…. When I signed the lease and got the keys I went to the duplex to check it out. There were stains in the carpet in the master bedroom, smoke detectors didn’t work, no blinds in either of the bedroom, damage to the closet doors, trash all in the basement, and chalk all over the walls in the basement, and the filter for the furnace was filthy !! Contacted the office requested to speak to the manager (Kim Garth). She refused to pick up the phone and talk to me. Instead she sent me a text basically saying that everyone’s standard of livability is different and took 0 accountability. Told me to submit a maintenance request for a place that we’ve yet to move into. When I moved out i cleaned the place and moved everything out minus a few boxes that i didn’t need. Besides the holes in the wall from mounting a tv and a hole in the wall from the door, and not replacing the pans from the stove I left the duplex in good shape. A whole month went by and I didn’t receive my deposit. So i called them to address them about it. That same day she sent me the invoice and they took my whole deposit which was $950 and they added an extra $40 plus that i had to pay. They added unnecessary items on the invoice and things i know for a fact they didn’t do onto the invoice. I called the office immediately after receiving the email. I keep getting hit with (oh we will take your information and get back with you). After numerous phone calls and asking to speak to the manager i keep getting the run around. Almost 3 months later still NOTHING ! This company is poorly managed, they take 0 accountability and they will take your whole deposit without no explanation.

Negative experience: This company is a scam, avoid it if at all possible. When we moved into the duplex that was not cleaned, we had to submit a maintenance request for them to come clean it. When we moved out we did not get our deposit back due to them saying they needed to replace "light bulbs", paint, and shampoo the carpet. When we moved in the carpet was not shampooed and we submitted photos of everything. We have tried multiple times to get in contact with the manager and they refuse to give us a call but were quick to send out a bill for $45 dollars since they took our whole deposit. We have documentation of every maintenance request and photos of when we moved in and out of the property. Again avoid renting from this company if possible. Photos were taken the day we moved into the property. Just uploaded after photos before we moved out. No where near $950 worth of damage to keep our whole deposit!