Reliant Property Management

Fantastic experience: Very helpful with information had some issues starting off but was able to get them solved professionally when i need of help they always answer

Fantastic experience: Great company, Max Ramirez is not only reliable but also bilingual which helps with my family members that are predominantly Spanish speakers. He’s attentive and also pays attention to detail

Negative experience: Pros: -Rental property is beautiful when looking at it. Cons: -Backyard alone should have made me opt not to live here, just filled with dust and dirt. -Maintenance requests get ignored, which is honestly disgusting. -Owner refuses to remove large old fridge from garage, hence taking up space we need. -Owner refuses to have us change the light from soft white to daylight even though we offered to pay for new lights. -Rental property has serious plumbing issues (we have only lived here for a month). -Rental property was not cleaned properly (disgusting dog hair everywhere, in the fridge, oven, on blinds, etc). -Staff member that assisted me was highly unprofessional and downright incompetent. All in all, my family and I may end up leaving at the end of our lease. We are a military family and this is by far the WORST rental experience we have had and we have moved around quite a bit. 1 YEAR UPDATE This property owner demands an inspection to determine if you can continue living in the property or not, which was completely new to me, but I guess we signed off on that in the lease, smh. If we wanted to “opt out” of this inspection, it would be an extra $200 added to the monthly rent. This place is NOT worth the amount we pay right now, much less an extra $200. However, I DID NOT expect them to take pictures of my home, including photos of my family (child included). This was weird n deeply disturbing. I cannot wait to leave HELL PASO.

Fantastic experience: Reliant is....reliable! Special shout out to Alejandra for putting extra salsa on the tacos. Figuratively speaking, of course (although I wouldn't object to tacos being part of their services).

Fantastic experience: Max Ramirez highly recommended, very professional!

Fantastic experience: I had such a good experience with reliant property management. our Realtor Yahaira was excellent, she is incredibly knowledgeable, helpful, and patient throughout the entire process. Every step was explained clearly, and she made everything feel so easy and stress-free for us. We always felt supported and well-guided. If you’re looking for someone who truly cares and goes above and beyond she is it. Highly recommend Reliant Property Management for anyone looking for a reliable and responsive management company!

Fantastic experience: Reliant is great! The staff is incredibly friendly—Stephanie in the office is always very helpful and quick to resolve issues. Maintenance requests and inquiries are super fast and easy trough their portal. Couldn’t ask for a better team!

Fantastic experience: Excellent Realtor – Highly Recommended I had a great experience working with this realtor. Their customer service is outstanding, and they handled everything in a timely and efficient manner. They consistently kept my best interests in mind and always found solutions quickly whenever challenges came up.

Fantastic experience: l've had a wonderful experience with Reliant Property Management! Maximiliano Ramírez has been incredibly helpful and professional, he always communicates clearly and makes sure any questions or concerns are handled quickly.

Fantastic experience: Ask for Max. Dude is a stud. He’ll take a lot of weight off your shoulder's

Fantastic experience: I've had a very good experience with Maximiliano Ramirez; he's a very professional, attentive, and friendly agent. I definitely recommend him.

Fantastic experience: Great company to work with. Friendly and helpful staff.

Fantastic experience: Hired Reliant and Max to manage some rental properties I own. Max has been attentive, thorough and on the spot with his management and responsiveness. Highly recommend.

Fantastic experience: Max ramirez well mannered and very professional answered all the questions and I had and led me to the right direction great services !

Fantastic experience: Max Ramirez is the goat! Make sure to contact him for all your inquiries and needs! Extremely helpful and charismatic.

Fantastic experience: Max Ramirez is great. He’s my go to!

Fantastic experience: Great experience always willing to fix & find a resolution for the issue. Called in regards to my property Mayra helped me every step of the way to resolved my concerns!

Fantastic experience: Repairs were done ahead of schedule! Job well done. Handled everything on the list.

Fantastic experience: I’ve had a wonderful experience with Reliant Property Management! Alejandra Gutierrez has been incredibly helpful and professional — she always communicates clearly and makes sure any questions or concerns are handled quickly. The maintenance portal is also super convenient and easy to use; requests are responded to promptly, and the follow-up is always great. It’s clear that the team truly cares about providing quality service and keeping residents happy. Highly recommend Reliant Property Management for anyone looking for a reliable and responsive management company!

Negative experience: My family and I were excited to live at this property because it looked really nice and spacious, minus the backyard. However, we quickly found out there were many issues that should have been resolved prior to our moving in. Consequently, some major cons of this property and working with this property management team includes: On property -Blinds were dirty and full of dog hair -Front and back door seal is not stopping dust from entering the home -Recessed lights are dull and they refused to switch them out even though we offered to pay to have it done -There was dog hair everywhere, even in the refrigerator and oven -Windows aren’t double paned so dust keeps coming in, regardless of them being closed With management team -Staff refuses to be accommodating of medical conditions -Staff members are rude and condescending, and are always referring us to the lease instead of answering simple questions and concerns -They always need pictures of things before they can send someone out to do maintenance work, if they end up sending someone As a military member who has moved around a lot, I can say without a doubt that this is by far the worst rental experience I have ever encountered. If moving wasn’t so hectic, especially with small children, I would do it in a heartbeat. Shame on these people on how they operate and interact with the people who are the reason they have jobs.

Fantastic experience: I want to give a huge thank you to Candace for helping me find an amazing rental in El Paso! From the start, she was professional, patient, and truly listened to what I was looking for. She knew the area well and guided me through every step of the process, making it stress-free and smooth. Candace went above and beyond to make sure I found the right place that fit my needs and budget. I couldn’t be happier with my new home and the outstanding service she provided. Highly recommend her to anyone looking for a rental in El Paso!

Fantastic experience: We had an excellent and surprisingly smooth experience in finding a clean and very reasonably priced rental while in El Paso. Candace made the entire process very cut and dry and effortless on our part. While still maintaining full transparency and consistency in the information as well as flow of communication. Very satisfied with the process and would very much recommend to anybody else looking for a rental.

Fantastic experience: Excellent and professional staff! Candace Vasquez is attentive and very helpful, and prompt in responding to questions and/or requests. Thank you!

Fantastic experience: Reliant is a fantastic property management company and I am incredibly grateful for them. They seek to go the extra mile for their customers through communication and effort and are always looking to improve their processes. I am so appreciative of the care their team & management has provided throughout the years.

Fantastic experience: Fantastic experience with this company. They were thorough, communicative and helpful even when they didn’t need to be. I appreciate their expertise and guidance when I need to be hands off and fully trust them to keep my best interests in mind as a property owner. HIGHLY recommend!

Fantastic experience: I'm currently renting my house from Reliant property Management and they have been an outstanding company to work with. Their team is professional, responsive, and consistently goes above and beyond to ensure properties are well-maintained and tenants are satisfied. Communication is clear and timely, and any issues I've had, they jump on it. QUICK!! I highly recommend them for anyone looking for reliable property management services

Fantastic experience: Very reliable and professional team. Always quick to respond and resolve issues.

Positive experience: “Excellent service! The managers are attentive, friendly, and truly care about their tenants. They made my move-in process smooth and have been quick to resolve any issues that come up. Highly recommend!”

Fantastic experience: Reliant made renting my home a stress free experience. Yahaira handled everything from raking applications to running credit, etc. I didn’t have to worry about a thing. I highly recommend Reliant Property!!

Fantastic experience: Great experience with reliant property very helpful to there customers

Fantastic experience: I’ve had a great experience Reliant. Their team is professional, responsive, and always willing to go the extra mile to make sure everything runs smoothly. Communication has been clear and timely — they respond quickly to maintenance requests and handle repairs efficiently. The staff is courteous and knowledgeable, and they genuinely care about both homeowners and tenants. It’s refreshing to work with a company that values transparency and customer service. I’ve felt confident knowing my property is in good hands. I highly recommend Reliant to anyone looking for a reliable and trustworthy property management company!

Fantastic experience: I’ve had such a great experience with this property management company! They are professional, responsive, and always willing to help with any questions or concerns. I especially want to give a huge shoutout to Yajahaira she has been absolutely amazing to work with! She’s friendly, knowledgeable, and goes above and beyond to make sure everything runs smoothly. Her customer service and attention to detail truly stand out. Thank you, Yajahaira, for making the process so easy and stress-free!

Fantastic experience: I had an exceptional experience with Reliant Property Management. Their team is professional, responsive, and truly cares about their clients. They handled all aspects of my property with great attention to detail, from finding reliable tenants to ensuring timely maintenance and communication. I appreciated their transparency and proactive approach, making the entire process stress-free. I highly recommend Reliant Property Management to anyone looking for reliable and efficient property management services!

Fantastic experience: Reliant does an amazing job managing properties! Stephanie and Mayra are always helpful, responsive, and truly care about their tenants. The team handles a lot of homes with ease and professionalism — highly recommend!

Fantastic experience: Reliant has been absolutely outstanding when it comes to managing properties! Their team is professional, organized, and truly dedicated to providing excellent service. Stephanie and Mayra, in particular, have been incredibly helpful and attentive — always quick to respond, proactive with communication, and genuinely care about both their customers and tenants. It’s clear that Reliant has the experience and capability to successfully manage a large portfolio of homes — over 50 properties — while still maintaining a personal touch and high level of service. I couldn’t be happier with their management and highly recommend them to anyone looking for a reliable, trustworthy property management company.

Negative experience: Under went new management while I was leasing from them. When I moved in November of 2021 I took 81 photos printed with my move in inspections list to the original office for proof of issues with the home and they laughed and ask why, because they had me sign a lease saying I was renting the home as is and there lots of issues that were promised would be fixed that weren't. The landlord said I was asking for cosmetic issues and that it wasn't required to be fixed so I documented. The previous tenant came by and let me know they kept his security deposit and he wanted to see if they fixed the things mentioned for keeping his deposit and charging more for fees. They didn't. Everything they claimed his deposit for was still an issue. Over the three years of living there the A/C broke with inside temperatures reaching 92 degrees for 3 days. The water heater flooded the kitchen, master bedroom and living room. The request to dry completely was for 6 large fans for 3 days, landlord approved 2 fans for a day and a half. When I moved out in December 2024, I had a cleaning company come and professional clean to make sure I got my deposit back as well as clean the carpets. Walk through was done, I followed up after not receiving my deposit back. They kept it for the same issues as the previous tenant and charged an additional cleaning fee. To this day I am still getting updates about maintenance orders put in by the new tenant at and I'm sure they'll do the same thing to this one as well. When I asked to go item for item to prove I have photos and the issues they were claiming weren't done by me they said they would credit me 75 dollars for the blinds and then stopped responding, literal bullshit. My deposit was 1400 dollars, and they charged an additional 650 for cleaning. Money hunger scammers!

Negative experience: WARNING: Do NOT RENT FROM THESE CROOKS! WORST PEOPLE AND DO NOT FOLLOW THE TEXAS LAW! They refused to return my security deposit and only sent an itemized list after I demanded it—well past the 30-day legal deadline (Texas Property Code § 92.104). Their charges were inconsistent, inflated, and shady. During my lease, the AC went out multiple times, and instead of helping, they tried to charge me for using heavy portable units I had to pick up and return myself. This company is unprofessional and unethical. I TOOK TONS OFF PHOTOS WHEN I MOVED IN THANK GOD, and there was trash left behind in bins, broken screens, etc!!! NEVER RENT FROM THEM!!! If they’ve done this to you, know your rights and consider filing a claim with the Texas Attorney Generals office and seek legal counseling to file a small claim against them to GET YOUR REFUNDS BACK. I would never rent from them again—stay away! In Texas, a landlord must provide tenants with a detailed, written list of any deductions from their security deposit within 30 days after the tenant moves out, as outlined in Texas Property Code Section 92.104. This itemized list must specify the damages or costs for which the deposit is being withheld. Failure to provide this list within the 30-day timeframe can result in penalties for the landlord, including liability for three times the amount of the wrongfully withheld deposit. File civil lawsuits if you feel you were wrongfully handled by Reliant Property and warn others!!!!!!!! Their DBA is Reliant Property Management but their official licensed name: KB Commercial and Residential Property Management LLC. Governed by: Preston Brown, David Karam, Jaime Mora and they have each of their addressed listed at State of Texas website. 4025 Roadside El Paso, Tx 79922, 8319 Mt Rainer El Paso, Tx. 79904, 2077 N. Zaragosa Rd El Paso, Tx 79938.

Fantastic experience: I had a great experience with Candace Vasquez. She was so attentive, professional, very friendly and went above and beyond to find a home that met all our needs. It was certainly a pleasure to have met her and to have her as our realtor. Will definitely recommend her to friends and family.

Fantastic experience: I don’t usually write reviews, but I wanted to take the time to share my experience. As a property owner, dealing with difficult tenants can be stressful, but since hiring Reliant Property Management, it has been much easier. Yajahira steps in, handles problems quickly, and makes sure everything is taken care of the right way. She’s always professional, responsive, and takes a lot of the stress off my shoulders. This is my second renewal with her managing my property, and I truly appreciate the great job she’s doing.

Negative experience: STAY AWAY!!! MILITARY BEWARE!!! THEY WILL KEEP YOUR SECURITY DEPOSIT AND UNLAWFULLY REFUSES TO GIVE YOU AN ITEMIZED LIST OF CHARGES! Yajhira Valdez is the one who I worked with and according to Texas Law they MUST PROVIDE YOU ITEMIZED LIST of repairs BEFORE 30days after you move out or else you can go to JAG get a lawyer and file for 3x your security deposit back!!! Let's get them to pay back everyone they owe! Go to Jag if you're on base and file small claims court. In Texas, a landlord must provide tenants with a detailed, written list of any deductions from their security deposit within 30 days after the tenant moves out, as outlined in Texas Property Code Section 92.104. This itemized list must specify the damages or costs for which the deposit is being withheld. Failure to provide this list within the 30-day timeframe can result in penalties for the landlord, including liability for three times the amount of the wrongfully withheld deposit.

Fantastic experience: This review is for Justin McIntosh, who helped me prep and sell my house after years of being a rental property. Justin was there for me since day one, patiently explaining the process and providing daily updates on the status of the house preparation and paperwork. He executed all tasks with a sense of urgency and professionalism. If i could work exclusively with him on future properties, i would. (Note: this review is for Justin himself and does not reflect my experience with Reliant Property Management as I did not have a good experience with them. The excellent service I received in selling the house was in stark contrast to the miscommunication and incompetentcy displayed by the property managment team renting my property. This side of the company needs to improve their processes and communication both within their team and with their clients.)

Fantastic experience: Justin was so helpful listing my home and getting it rented within 2 weeks! The whole process was so easy and stress free. Definitely recommend!

Negative experience: AVOID AT ALL COSTS Their maintenance service is really bad, they never checked the things were wrong when we got the home and told us it was our responsibility to correct them. Now we asked to get our AC checked and they are charging atmosferic prices without even telling us in advance we were gonna get charged, they were gonna send someone to look at it, no quote was given only an invoice this has happened twice in a 6 month span. Not recommended Update: when moving out they will try to steal all the money from your deposit, we delivered the house completely clean. Changed air filters and fridge filter and they would charge us for everything that was already done. DON'T WASTE YOUR TIME AND MONEY ON CLEANING OR LEAVING THE HOUSE AT IT'S BEST POSSIBLE, THEY WILL CHARGE YOU FOR WHATEVER THEY WANT.

Negative experience: Slumlords, be careful with them when moving out. You can be on time with rent & be amazing tenets, but they will be find something to the smallest extent & threaten lawyers & want to exceed the amount of “repairs” out of a $1150 deposit. Even having the audacity of saying not receiving a receipt when it was sent. Disgusting! 7.14.25 Since I can’t reply to your comment @reliant. You all were very rude since changing management. You all were so good with updating & reminding I never received a reminder. You were not willing to work anything out because when I showed you the date of the receipt you all didn’t care. Be aware I have the recording of the call when we spoke. Be better.

Fantastic experience: Great people, easy to work with. They are fast and efficient when it comes to resolving any issues with my property. 10/10.

Fantastic experience: Going into year 3 with Reliant, and I can't imagine ever renting through another company again. They are truly a gem in El Paso!

Negative experience: Do not rent with these people they do not come to repair the stuff that is needed. We moved out and they decided to charge us things that we had already told them where broken or damaged by the weather ! They are just money hungry and love to keep your money specially your deposit. On top of that they are rude not very welcoming either.

Fantastic experience: Justin was an attentive agent kept me informed and did his best to get the traffic going for my rental

Fantastic experience: I started working with Reliant in the past month or so to rent our home, after having some issues with another management company in the area. Justin helped tremendously, responded quickly, and within a week we have an initial appraisal, repair recommendations, and a contractor scheduled to complete aesthetic repairs. Within two weeks we had photos taken, the listing published, and multiple showings of the home - with tenants moving in within two weeks. Justin has been very helpful, especially considering our shift from a previous management company after we had already left the area. I was worried taking care of everything would be a nightmare from a distance, especially given how quickly we wanted to make repairs, list the rental - and some of the previous reviews had us worried. But Justin has made it all very simple. He provided us regular updates, stayed in contact throughout the process, and answered any questions we had. I think we were very lucky to have somebody like him and would definitely recommend them to anyone hoping to rent their home. I cannot speak for others poor experiences based on their reviews, but our work with Justin and Reliant has been fantastic.

Fantastic experience: I put in the request for the bug guy to come out & he was available the next day! Did a great professional job & explained everything! Great service!

Fantastic experience: The support response time was exceptional. The service tech was professional and proficient with troubleshooting and fixing the dishwasher. Thank you

Negative experience: I highly advise any Fort Bliss service members, or anyone for that matter, to stay far away from Reliant Property Management — whether you’re considering renting from them or trusting them to manage your property. My experience with this company has been nothing short of frustrating and disappointing. Despite providing extensive documentation — including their own records — Reliant issued charges that were clearly incorrect and failed to correct them on their own end. It became very apparent that their internal processes are disorganized and inconsistent. During my time working with them, there were several broken items in the property that were either neglected or mishandled. I was told to notate any discrepancies and will not be charged for issues ignored by Reliant, yet was later charged for those same exact items without hesitation. This demonstrates a clear lack of fairness and transparency. While I will refrain from naming the individual I primarily dealt with out of respect, it is evident that Reliant has little to no escalation training when it comes to conflict resolution or handling disputes professionally. Attempts to resolve issues were met with dismissiveness and poor communication. Unfortunately, I fear this reflects a larger problem within their organization — a lack of proper training and understanding of what true property management entails. Ultimately, the burden was placed entirely on me to prove errors on their part, despite their own records supporting my case. This is not how a professional property management company should operate. If you’re a service member at Fort Bliss looking for property management or a rental, I cannot stress this enough: look elsewhere. Protect your investment, your peace of mind, and your wallet.

Negative experience: Worst property management I’ve ever seen! We asked the realtor Candace Vazquez if we were able to apply for one specific property, she said yes, so we proceeded with the application, we paid $170 for 2 people ($55 per person) and 2 dogs ($30 per dog) application fee, that happened one day at 3 pm. The day after at 11 am, we received a message from Candace saying that the property had been already rented since they had another application prior to ours. We understood but requested them to refund our money since they didn’t even processed our application. I messaged Candace several times and sometimes I didn’t receive an answer. Today, 3 weeks after they haven’t reimbursed anything and they say that they will do it once they receive the money from the bank, same money that was taken from my account the same day of the application. Why they didn’t mention that they already had a pending application for the same property? Now they say that the pet application is not reimbursable because it’s a third party company. And they blame us because “we didn’t want to apply for another property with them to take advantage of the pet application”. I believe that they were aware about the other person application prior to ours, but they wanted us to rent one of their other properties, so they asked us to apply for them to secure the rent of the other property but, of course, we were not interested in them. Don’t waste your money using this company services! They suck!

Negative experience: It’s very true about Reliant Property Management move out procedures. My security deposit was $2700. I recorded everything with pictures. I completed the checklist on their website and emailed it to my property manager as well. (Because I heard they were dirty) An employee of their own warned me about their actions and ways upon move out. He stated that they would have bogus charges and to be careful. When we moved in, the refrigerator was busted. They are trying to charge me $100 for light bulbs ($10 a bulb which the maintenance man claimed he change 10 bulbs; and they believe and back him whole heartedly) that I replaced; $200 for weeds in the yard that was dirt when I first moved in and seeded and fertilized while residing in the home; filter replacements when we replaced the filters monthly that they sent by UPS and they were the wrong size, we cut them and made them fit; and another $100 or so for an hour and a half for the maintenance man’s time. You have to get a professional carpet cleaner for the carpets so that was $312. The rent was $2530, they charge you $76 to pay online by card, $35 for SRB (for filters, a guy to spray for bugs, and check the HVAC system), the bug guy came once as well as HVAC. The roof leaked from the sky window; and they sent the HVAC guy. Funny to me; but the wife was furious. They get loud when you go to the office and discuss the withholdings. They try to play stomp the chump. I’m going to exercise my rights as a consumer; and I suggest that everyone else do the same. If you can’t afford or don’t want to hassle with lawyers or the courts, you can file complaints with state agencies that handle those type of complaints. File a complaint or grievance with the Better Business Bureau (BBB) in Austin (It is an office in El Paso). If you feel it’s discriminatory, file a complaint with the Texas Workforce Commission; or simply file a complaint with the Texas Attorney General. Research and learn the process gather evidence and submit the complaint. I’m trying to bring humor to the situation; but unfortunately, consumers let things slide and do not exercise their rights to stop people that are either misunderstanding or misbehaving. I forgot to add that you can report them to the Texas Real estate Commission. Also, military personnel should file a complaint with the FT Bliss Inspector General’s Office. Reliable sources told me that a good organization is Star Spangled Real Estate. Their replies are for damage control of the truth. They’re not trying to fix anything. A trap for the next person.

Negative experience: Absolutely the worst !! They rented our home to tenants with dogs, which was NOT agreed to. The dogs destroyed every floor in the house. Reliant flat out lied about the damages for 3 months and listed it to re-rent with no flooring at all in bedrooms (carpet cleaners removed it). We found out about all of this because the listing agent called us and asked if we actually wanted to attempt to rent the home in such bad condition . They continued to lie about the pet damage and attempted to list it again, and AGAIN the listing agent called us and revealed the damages, wood floors were warped from dog urine.. 4 months off the market while they lied and lied about the damages they had allowed to happen. Will definitely be going to court!!

Fantastic experience: Just leased our brand new home through Reliant Property Management and had a great and easy experience from the viewing all the way through to our move in date. Justin Macintosh ensured the process was as smooth and easy as possible. He took the time to show me multiple models ensuring that the home we chose would accommodate my family's needs. After the showing he made sure to remain in contact and was always available for any questions or concerns I had all the way up until my move in date. Excellent customer service throughout everyone I have come in contact with here and would 100% recommend to anyone looking for the services they provide and Justin would be the person to go to!

Fantastic experience: Justin Mackintosh was very helpful and accommodating when showing us houses. He has also always answered my texts and calls and helped us even after we signed our lease. He has made special trips for us as well. Excellent customer service from Justin! Thank you.

Fantastic experience: Have been with the company a couple of years. Recently there has been changes with management and maintance teams. Currently I am very happy with the direction of the company. They have been more in contact keeping us informed, vice us having to contact them for updates. Alejandra and Kristin have been phenomenal for us helping us out through any issues with our property.

Fantastic experience: I had the absolute best experience with everyone at this company. Seriously the fastest approval of a rental in my entire life. Everyone is professional and very easy to work with. Justin Mackintosh was amazing. It didn’t matter if it was early morning or 8:30 pm he helped me gain access to the homes. Humble and got a great personality. He made everything easy during a very stressful time.

Fantastic experience: New to company rough start but all the little things have been handled promptly and very professional. I am very happy with the company and thier prompt attention to service. Highly recommend Great staff from start ti finish.

Fantastic experience: This is for the tech that came out to resolve a repair I needed. Great job man. Very professional and respectful. I was very comfortable with you!!! Keep up the great work!

Negative experience: Get ready kids, because this is gonna be a long one. If I could give 0 stars, I would want a -1 for this company. Had a break in happen at the house I'm renting. I immediately had my gf take pictures and call the police to make a report (I am a truck driver, so I'm almost never home). She did as instructed and then contacted Reliant. They first brought in someone to resecure the door. Went great and only a temp fix. Couple hours later, they brought in some other guy who my gf didn't recognize. He was wearing a reliant jacket, but my gf thought it was weird, because he didn't look like maintenance. She asked for something to ID himself and he wouldn't provide it. Then, he proceeds to act like he owns the place and starts questioning my gf about whether or not she called the police because the police hadn't arrived yet. He didn't even take measurements of the door and, guess what? When they brought the new door in, it didn't fit. Was too short and the REAL maintenance guy had to fix it with a shim. Great job Reliant! That's not all folks! Now, I'm not perfect. My job as a driver is very inconsistent which causes differences in paychecks. So, I'm not always on time with my payments. HOWEVER! I do make sure to get my payments up to date and even early. So, explain to me why I'm getting charged late fees even though I paid two days early? That's right folks. Doing their best to hope you DON'T notice them trying to steal money out from under your nose. Now, I would say it was an honest mistake and crap happens, but I had already told them twice and they STILL HAVEN'T FIXED IT! I could go on and on about how their customer service is trash and they try to find any reason or excuse to blame you, but let's be real, what's the point? I think this about sums it up. If you like getting cranium stabbed, 10/10 would recommend. Otherwise, stay away from them. Edit: So, after a third time telling them about the late fees and putting up this review, they finally fixed it. However, they then tried to act like it never happened and asked me for evidence. (Remember my previous statement about how they always try to blame you or make excuses?) You all do realize I get emails for payments and late notices, right? Not to mention, screenshots.

Fantastic experience: Had an issue with the valve that supplies water to the refrigerator. Yajahira was very helpful and attentive and made sure Valentin ( head of the maintenance ) assisted me with the problem. Issue was solved with the valve just awaiting technician for the refrigerator. Thank you Yajahira and Valentin !

Fantastic experience: We are a military family from Florida I was leasing a property with another property management company, and it was a nightmare. They never answered calls or emails, leaving us frustrated. We decided to end our lease with them and lease a property with Reliant Property Management, and it was the best decision we made. From the moment we switched, the difference was night and day. Yajahira has been exceptional. She took her time to thoroughly go over the lease agreements, explaining every detail with patience and clarity. She explained their fees and the process for requesting maintenance. What really stood out was how much she genuinely listened to our needs. Every time I called, Yajahira answered promptly and made me feel heard and valued. Even if my concerns weren't within her department, she always ensured I got the help I needed. Her dedication and professionalism have truly made our experience wonderful. I just want her to know she has made our experience great, and we are incredibly grateful for her assistance. Thank you, Yajahira, for turning our past experience into a positive and smooth experience with Reliant.

Fantastic experience: Yajahira Valdez is wonderful to work with!! My mom and two kids and I moved from Wyoming and Yajahira answered all of our calls, she explained everything to us in a way that we could understand our contract, she responding swiftly to all of our calls and texts. The entire team at Reliant Properties are great to work with. Yajahira made the transition super easy for us. We did not have to stress or worry about a thing. I thank God for Yajahira and the entire team at Reliant Properties! I will never forget this wonderful experience!! Thanks so much Yajahira!

Fantastic experience: I had the pleasure of discussing my lease renewal with Yajahira Valdez. She was extremely professional, courteous, and helpful. She made the process very easy and explained everything in detail. I’m so happy to have had her help. She was so patient with my toddler running around while she was conducting an inspection. She was very thorough in explaining the next steps and what to expect during this process. Even when she calls, she’s so positive and helpful. I know she will address any of my needs/concerns in the future. She’a so great and friendly. Thank you Yajahira for being so wonderful and attentive!

Fantastic experience: Reliant Property Management has been in charge of my three properties, and they have done an excellent job in maintaining them. Yajahira Valdez has been especially amazing in keeping me updated. She conducts yearly inspections and sends me detailed reports, which is incredibly helpful since I live out of the country. Her recommendations on preventative measures to avoid future damages have been invaluable. She answers any and all of my questions in a professional and timely manner. I highly recommend their services!

Fantastic experience: Wonderful and straightforward service! Shout out to Tania for handling all my needs with professionalism and respect! Would recommend to anyone to go with Reliant for property management

Fantastic experience: Definitely recommend. They were very helpful in getting my property rented. The staff are very knowledgeable and did all the necessary repairs to get my property tenant ready. Justin was very thorough in explaining the process, and Christopher was always available to answer any questions that I had.

Negative experience: AVOID AT ALL COSTS! This is the worst company I have ever encountered in my life. They are utterly incompetent and unprofessional. They are completely unresponsive, never picking up their phones or following through when they said they would. They also did an awful job renting out my place. They took over a month to get it on the market and after three months they still hadn’t filled the property. I had to do it myself and found tenants in 2 weeks. The manager told me that they have too many properties and not enough staff to manage them so you will not get good service. Save yourself the money and stress.

Negative experience: Military Families beware‼️‼️‼️‼️These guys are money hungry. I called maintenance because the bathtub was clogged . Maintenance billed me $200 just to snake the tub mind you it only took 5 minutes maybe less for them to unclog the tub. I called them to give me detailed information on the charges because in all my renting experience I have never heard of a $200 maintenance especially with a simple clog. Every time I call to speaker to the manager in maintenance apparently she’s always doing something , either conference call, last minute meetings, or out for lunch.it got to a point where I felt like they were avoiding me. Very unprofessional . These guys need to be on the fort bliss black list. If you end up renting with them (no choice) , whatever you do , DO NOT CALL MAINTENANCE. They will charge you an arm and a leg. You can definitely find someone cheaper on your own. Stay woke :)

Negative experience: Worst customer service, we have been renting with them for about ten months, when we first moved in the house was dirty, some of the lights were not working, landscaping wasn’t done, we submitted our check list with the things that needed to be repaired, their answer was that we needed to pay for the repairs and the cleaning. When we first signed our lease, everyone was nice, I can’t complain about that, but now it’s like a different company, Tania Domiguez always arrogant and rude, please be careful if you are renting with them or if they manage your property

Negative experience: If you are in the military stay away from this Management team. They will not keep you informed or best interest at mind and honor the signed contract. Inspections will not happen as agreed upon and blame it on a computer systems error. I will be recommending Fort Bliss black list this poorly managed property management team.

Fantastic experience: Been renting from this management company for just over 3 years and never had any issues. Maintenance is done quickly with quality vendors, and all communication is clear and concise. It has been a refreshing experience. As a military member, we move often and have lots of contact with different managers over the years. This one has been really easy to work with.

Fantastic experience: At first we were super confused or who to trust with our home and process , but Justin has been wonderful and professional as far as educating us and providing the best options for our family. His on top of everything great customer service and his approaches are always super professional.

Fantastic experience: I am happy to say that we have been pleased for the first time in 11 years with Reliant. I can definitely say that it is due to the new management headed by Christopher Ruiz. I met with him a few weeks ago, which I have never in the past, to go over the condition of our house. We went over the pictures they took and the ones that I took and came to an agreement. We have never experienced such professionalism until now. In behalf of my wife and myself, we want to personally thank Christopher Ruiz and his staff for making this experience a worthwhile one.

Positive experience: So the company has been very personable and a big relief so far. From renting out the property to handling work order prompts on time. As a military service member, time is really a scarce resource for me. The team specifically Tania in maintenance have taken very good care of me and all my concerns. Managers are very quick to answer calls and provide clarity, or solutions for me as a landlord and my tenants. (Only advice is have your own vendors to compare quotes, and choose the most convenient path, they are flexible with you) Was very skeptical about the whole property management step, but Reliant has delivered on their promise and I’m growing very comfortable on my landlord journey while I move around and execute my military duties. I recommend them .Ps.ask for Tania or Chris, they will take care of you!

Fantastic experience: Reliant Property Management in El Paso, Texas is your go to property manager. They are your turn key solution for all rental business elements while also providing a la carte services as needed to meet your needs. Most importantly, they demonstrate professionalism through and through and partner with you to offer an experience that exceeds expectations for everyone involved. RPM does not lose sight of their customer’s needs and they continue to be my property manager of choice!

Fantastic experience: I want to say I'm grateful for Reliant Property Management and the staff Ms. Alejandra help us with the process of the aplication very easy good communication and when we have a question she answer right away me and my family We really appreciate the help to get us move into this home thanks

Fantastic experience: Neal was the listing agent on a rental property I was doing for an out of state service member who was relocating here. Everything went smoothly during our transaction! Neal was always available for quick communication. The property itself was clean and well priced. The neigh hood was quite with a park nearby. Excited to work together soon!

Negative experience: Management is very incompetent. We are going on a year of renting and it has been extremely stressful with the constant lack of communication and very unprofessional manner in which management conducts business. We were told things were going to be done prior to us moving in and they werent. The house isnt well maintained, most of the repairs are only done if they can find a cheap enough way. I do not recommend this company if you want things done properly and hassle-free.

Negative experience: If I could leave zero stars I would. The property management services are severely lacking, especially in the communication department. They price gauge for repairs. Also, they basically let a tenant stay in our house rent free for two months before evicting them, and I had to call and inform them that we had not received a rent deposit. Take your business and property elsewhere.

Negative experience: Please take your business elsewhere if you value your property, your money, and your sanity. Believe the negative reviews. For starters, we didn’t know exactly who our property manager was and it felt like there were too many hands in the pot. We feel like we were up-charged for maintenence, repairs, and quotes in general. In all cases, we were able to find someone to perform quality work for cheaper. There was little to no communication. Reliant Property Management was not on top of the non-payment of rent and as a result we have lost MONTHS of rent. They took weeks to evict the tenant. We were charged for services, for instance, $400 for lock changes (when we know it doesn’t cost that much) and were not informed until it was time for us to receive a deposit. We had to go back and forth with them to receive the tenant’s deposit since they broke their lease. We had to almost micromanage to get a response. I called multiple times just to terminate the contract, which took two days. Our house could have been back on the market. They had someone call my husband who we’ve never even spoken to. When we informed them of the termination, they seemed chipper and didn’t even ask “WHY” until the third phone call. They don’t know what is in their own contracts. They treated our property like it was theirs, and we just so happen to own it. They left the door to the house unlocked, even after charging us almost $400 to change the locks (without permission) due to “security of the property”. Anyone off of the street could have walked into the house. As I type this, their lockbox is STILL at our house and we fired them WEEKS ago. If we can find a way to sue, we will!

Negative experience: Only giving one star because zero isn’t an option. Never in my life have I left a negative review but our experience with reliant was so poor that I feel obligated to leave a review so that others are informed. Unfortunately our experience with Reliant Property managers was absolutely horrible. We are owners of a property in El Paso and made the poor choice of choosing Reliant to manage our property when we left. Here are two specific examples of issues we encountered but truly the list goes on and on. If you are an owner, do yourself a favor and choose a different property manager. 1. Communication. A. Getting ahold of someone at the office was extremely difficult. Someone would answer the phone, get our number and tell us they would “call us back” only to never do that. Generally, the person who would answer the phone would sound annoyed that I was even calling in the first place. On average it would take at least three calls and two days to get someone who could answer my questions to call me back. B. Oddly enough, getting reliant to send me the lease that our tenants signed was another challenge we encountered. They wouldn’t post the lease to the website for owners and I had to request that they send me a copy of the lease several times before they would actually send it. 2. Maintenance fees / erroneous charges. Reliant charged maintenance fees like crazy and would not provide a detailed breakdown to explain the outrageous amount they were charging us. At one point we (the owners) were charged two separate $150 charges to “clean lint out of the dryer vent”. When I finally was able to speak to someone at reliant about this charge, they agreed the charge was bizarre and said they would “credit our account”. Needless to say, we never saw any of that money. When I spoke to them recently they told me that they had a recent employee change out and that communication should be better now. However, I did not notice any sort of improvement as it tried communicating with them over this past month. Again these are only two specific examples but truly I could list many more. Save yourself the headache and pick a different property manager

Fantastic experience: April has been truly remarkable, she has attended to any concerns immediately, she has assisted me in getting the house ready for rent. I tell her the truth when I tell her that she is the Best ever!!! I even grew up in a real estate family, and I was a realtor myself.

Fantastic experience: The request I had put for the air conditioner was immediately addressed by text message and by the time I got home from work he was already finishing up connecting the air. Such abrubt service and very friendly I may add. This isn't the 1st time. I had just moved into my house in January this year (2024) and within that week the heater started blowing cold air mind you it was a Sunday yet Monday morning they were there early and that Sunday night they even offered space heaters I have never experienced such care to tenants in that way in my life. I'm so blessed to be one of their tenants also like to add, April has been such a blessing to me and my family. I was looking for a better place to live with my children and behold, she went above and beyond to help settle in a beautiful house off of Tierra Este. I can't express how blessed and happy I've been living there these past 3mths. The neighbors are so kind and welcoming, very peaceful and walking distance from vista market, subway etc. she is definitely blessed to be our blessing

Negative experience: I've been a resident of ridgemar apartments for eighteen years Rpm recently took over these apartments. They are the worst ever since I've been here. Just saying. I recently had a issue with them over charging me for renters insurance because I have I have my own insurance. They over charged me 25$ and nobody cared. They just said I would get a credit for next month rent but I feel this is unacceptable..

Negative experience: Beware! This company is run by crooks. They will keep your deposit by making up fake damages to the property. They even charged us for something we had put in a work order for which they never fixed.

Fantastic experience: We worked with Neil Fasulo to view a rental property and needed a 6 month lease. Neil was very responsive, reliable and on time! He got quick answers to all of our questions and was an excellent mediator for the owner of the property. You don't find that kind of service very often in El Paso. Thanks again, Neil!

Fantastic experience: We put in a request to have our sinks fixed due to a leak, and we had a service man come out first thing in the morning. He fixed the issue so quick and correctly and explained to us what the issue was. Great job

Fantastic experience: We really enjoyed our experience with Reliant they were very professional and patient all of there properties were well kept and greatly managed Jerry was our realtor and again we was amazing very professional as well as kind I would definitely recommend them to anyone in El Paso my fiancé fell in love with the house at first sight by far the best experience we’ve had with any other company Jerry was the best twelve thumbs up

Fantastic experience: I have to give great Thanks to Neal Fasulo (Realtor), he has made my experience with Reliant a memorable one. He has also been such great help in all aspects of the rental process. Kuddos to always being available.

Fantastic experience: 11/17/2023 My smoke detector started going off at 4:20 p.m. I tried everything to get it fixed; however, I didn't have any luck. I placed a work order, text the office, and called Ms. April, the office manager. She gave me some tips to implement while she was having a technician come and assess the situation. The first Reliant technician arrived, assessed the situation, and removed the smoke detector. The second technician arrived and placed a new smoke detector. Ms. April called to follow-up with me prior to the technician arrival and after they left. Their dedication, professionalism, and compassion continue to shine through everything they do. They absolutely went above and beyond to help me and fix the issue. I am beyond grateful for each and every one of them. Thank you so much Ms., April! April has been extremely professional knowledgeable, and kind to work with! She has gone above and beyond to meet all my needs and has answered all my questions / concerns in a timely manner . Neal has been extremely great to work with. I called and explained my situation and he went above and beyond to help me. April has also been extremely great to work with. She has answered all my questions and is working very hard to get everything ready for my new home. I highly recommend Reliant.

Fantastic experience: I contracted Reliant Property Management back in 2021. They have provided exceptional service from start to finish. They are responsive with my requests or questions and I didn’t have to worry about my rental property whatsoever. I highly recommend this company if you are in need of renting your property.

Fantastic experience: Neal was an absolute blessing in helping us find our new home. He was kind and professional and truly went out of his way to find something beautiful and affordable for us. My family and I are so very grateful to him for helping guide us to our perfect home.

Fantastic experience: It has been a great experience doing business with Reliant Property Management for a few years now, and over time, they have demonstrated their professional and talented staff; they are always there for my tenants and me. Once a gain, I have to recommend this company without any reservations highly. Special thanks to NEAL FASULO, who helped me again to get assistance beyond his responsibilities. He is always very attentive in assisting me in getting my property rented on time. Every time, he advises me through all aspects of this process.

Fantastic experience: Neil has been very help and responsive to all the questions, and concerns with us renting for the first time. He was on top of everything and always keeping us posted on showings and activity with the house.

Fantastic experience: This company went above and beyond our expectations when my son’s rental had a major flood related to the dishwasher. He is stationed overseas and Jasmin was instrumental in getting the extensive repairs completed. Would highly recommend Reliant!

Negative experience: Beware. Military families should avoid. I bought paint and putty to patch up holes and touch up the walls, paid for professional carpet cleaning, hired a maid to clean the whole house, got a landscaper to pull all the weeds, and STILL lost my deposit. I feel like it was retaliation for legally breaking the lease early due to military deployment. Beware. This place is scammy. They will lie and charge you for made up stuff, tack on bogus fees, and customer service is awful. Avoid avoid avoid.

Negative experience: This Property Management is the worst. Not only did it take 6 months to get a mailbox key but air filters for the property were never provided until a year into our lease. Additionally, the communication is lacking, there is a lack of professionalism and transparency is nonexistent especially when it comes to security deposits. I strongly do not suggest ANYONE ESPECIALLY MILITARY FAMILIES to deal with this group of people. Please check this post or you will regret leasing with Reliant.