ROOST Real Estate Co.

Fantastic experience: Tony fixed our shower, as requested, and our sink which we didn’t know had a problem! He was very nice and did the job quickly!

Fantastic experience: Tony came in and looked at the flooring and other issues we have that need to be replaced.

Fantastic experience: Tony always does an amazing job. He came over and fixed my shower. He’s always kind, quick and on time. He’s been the best!!

Fantastic experience: Tony looked at my flooring for tomorrow

Fantastic experience: Tony repainted our wall

Fantastic experience: I had some water heating issues. Don( the main mechanic) came to inspect and he did a fantastic job to fix the issue. He was very friendly and waited until the main issue was fixed

Fantastic experience: Don was very helpful fixing the electrical outlet in the kitchen. He was on time and communicated well.

Fantastic experience: Tony Thank you!!! Your awesome

Fantastic experience: Tony fixed me heat he was great and very fast!!

Fantastic experience: Tony did great with putting in my exhaust fan for my bathroom, he made sure to communicate with me about everything

Fantastic experience: Don, was amazing. He did an excellent job. He addressed what the issue was and fixed it. He was professional and courteous.

Fantastic experience: Don was exceptional in his maintenance work. We truly appreciate his excellent service—he fixed our kitchen counter today with great skill and attention to detail. Don communicates clearly, is very professional, and is always willing to help. He also repaired our main screen door and fridge handle efficiently. His dedication, reliability, and quality of work make him highly recommended.

Fantastic experience: Louis did great during his visit today, not only was he very well mannered but he is also very respectable and he gets the job done not only quickly, but also correctly. Five stars to him, Great work!!

Fantastic experience: I love the fact that you guys always are quick with responses to our request. So far you all are top notch. I was so upset when u all raised the rent $200 but im glad to see we actually have people who will fix maintenance issues correctly and on time.

Fantastic experience: Paul did an awesome job of repairing the bathroom sink. Thanks.

Negative experience: I'm extremely disappointed in the management company's handling of a serious issue in my home. As a long-term tenant (8 years), I've always paid rent on time, but recently, my daughter and I have experienced health issues that we suspect are linked to mold growth in the property. Despite our concerns, they've failed to take adequate action, instead offering a DIY solution; mold, removing spray was provided by one of the maintenance men. We've sent samples to a lab for testing and urged them to take immediate action to address the issue. It's unacceptable to prioritize fixes like gate repairs over tenant health and safety. ROOST; I hope you take our concerns seriously and take prompt action to resolve this issue. I take the health of my family and my children serious and I hope that you support that as well. I'm willing to give you a chance to fix the mold issue in my house. If you address the problems promptly and efficiently, I'll happily remove this review and give you a 5-star rating

Fantastic experience: Don did a great job. He went above and beyond trying to fix my frozen pipes and even fixed some of the air ductwork while he was here

Fantastic experience: Don was great knee how to fix the problem and got it done fast definitely a great worker

Fantastic experience: Tyler was very good at what he did very nice young man I liked him a lot you keep this young man he is very polite

Fantastic experience: Lewis came right out and fixed the plumbing issue.

Fantastic experience: Louis came and fixed the door, works perfectly now 5/5

Fantastic experience: Handled my emergency maintenance request quickly and even used preventative measures so that I never have to worry about it again. Definitely a better experience than previous instances with different property management companies.

Fantastic experience: Tony was great! He fixed our double gate door and hinge that was torn off from the wind. He also did a great job putting up our shelf/ hanging closet rack in our bedroom. Thank you so much! We greatly appreciate it! He was friendly and professional. Highly recommend him.

Fantastic experience: Louis came out and he fixed my bathroom sink without no issues

Negative experience: Are you an investor? Absolutely, positively, without question be sure that your tenants are able to get in touch with you outside of Roost. Hell, this probably pertains to any Property Management company. At least through a website or P.O. Box. You need to protect your investment! I've read every 1 star review, and I believe them all. Terrible communication. I've seen repeat repairs (at the owners expense) because the repair was as bad as the original problem. Currently on the 4th repair of a gate, it's still not right. Sigh. Every interaction with the office feels like a Monty Python skit. If I could give them 1 point of 1 star I would, and that still feels generous.

Fantastic experience: Paul is awesome ! I wish we could get him for every repair!

Negative experience: First of all I'd like to start off by saying I have to give you at least one star but really you're not worth all that. And then there is a post on here that is supposed to be from my wife April McCart, she has never wrote a review for roost, they must have people go on here and act like their tenants and write good reviews because our experience with roost has been nothing but hell the whole year we have lived here. I've had a number of repairs that I have turned in over the course of the year some of them the city has had to get involved to make roost do something about. I've had an ongoing problem with a plumbing bill that I never should have gotten in the first place. 3 months after I moved in the place sewer water started coming up from underneath the toilet CPR drain came out come to find out tree roots were clogging the main line. Marcy told me the person who came out told them that they pulled wipes out of the drain I know better than that though I don't throw wipes in my toilet just because someone may see wipes in your bathroom does not mean you flush them down the toilet so anyways I wanted to see a copy of the paperwork from CPR drain, Marcy would not give me a copy of the paperwork, I requested a copy of the paperwork and still have not gotten it. So yes they are trying to pass off that charge from CPR drain onto me the tenant. But anyway that's enough for this post I can go on and on for hours but that's just another bad review down the road

Fantastic experience: Tony is a blessing. He was here in a flash. fixed the water leak. went above and beyond and got a heater to make sure the pipes wouldn’t freeze again. He is a very good asset to the company he works for. They just don’t make men like him anymore. I would trust him in my house without me being there and know that everything would be fixed and taken care of. He’s just an all around good guy.

Fantastic experience: Don did absolutely amazing! Found the issue quickly and very efficiently. 10/10 recommend

Fantastic experience: Louis fixed my sink good.

Fantastic experience: Tony did an amazing job fixing multiple problems throughout my home. Jennifer was amazing helping me secure my new home. Very happy tenant!!

Fantastic experience: My experience with roost real estate has been both short of spectacular, Jennifer has been absolutely amazing during this process of getting me set up with my new rental, I greatly appreciate her and highly recommend her with roost real estate for any needs.

Fantastic experience: jennifer was amazing and so helpful in processing my information!

Fantastic experience: Your maintenance man Paul was great game a lot of understanding on different things

Fantastic experience: They are very good and very nice at what they do

Fantastic experience: They did very good and lous and Paul are very good

Fantastic experience: Tony and Luis fixed my roof and did a great job!

Fantastic experience: Tony and Louis did an awesome job our ceiling, they keep my house nice and clean and took their time to educate me on what they did. Thank you so much

Fantastic experience: Tony was super great again!! Super fast! Lol came and looked at my fireplace and assured me we are all good to go for the winter. Thanks

Fantastic experience: Paul and Louis were very prompt and professional throughly the process. Very pleasant experience!

Fantastic experience: Paul was great and very professional, he did the tub looked at the seal on back door and the lights

Fantastic experience: Paul did amazing and was quick and efficient

Fantastic experience: Tony did an amazing job with our plumbing and has an amazing personality he’s very nice and friendly

Negative experience: Who do I contact higher up in the company about the garbage tenants you rent to that have damaged my property??? I called and sent pictures in the past you did nothing. But I will return the favor.

Fantastic experience: Paul was professional and prompt fixing the issues we were experiencing with the A/C. Was patient enough to wait for us to arrive back at the house to take care of the situation. 5 stars

Fantastic experience: Tony did a wonderful job and was detail-oriented.

Fantastic experience: Paul came to my home for me on the weekend and helped me fix my lights I really appreciate Paul

Fantastic experience: Wow roost response is awesome. They come immediately at your request and fix stuff quickly. I am glad I met Tony who fix my sink and also show me things i needed to know. Also others he sent with pictures so it can be taken care of for me. TONY I really appreciate you. Thank you. You did a great job today

Fantastic experience: Don was on time, introduced himself, came in and accessed the dishwasher and resolved the issue. Tony was great. Fixed the outside faucet issue and tightened up our washer handle. Tony was great and fixed the clogged drains quickly

Fantastic experience: Paul had came in to replace sink faucet was clogged now have new sink no more leaks no clogs. Didn’t take long highly recommend

Fantastic experience: Tony came out and fixed leaking tub. Can he return to property to replace exterior Security Light!

Fantastic experience: Tony came out and cleaned my ac unit. Laundry vent , back door weather strip, and front door glass broken. If he could return to fix those item that would be terrific !

Fantastic experience: Paul was very quick and helpful during his time fixing our issues.

Fantastic experience: Tony was a gentleman very nice,he came in addressed the problem and he's on top of the problem. Which is my basement foundation crumbling, thank you Twala Ferguson

Fantastic experience: Tony fixed my toilet without a hitch I just really wish you guys will come fix my gutters and I wouldn’t have any complaints

Fantastic experience: Paul was a great a friendly person, he came quickly and did a great job

Fantastic experience: Tony came out and worked on my list. He was very thorough and did a great job.

Fantastic experience: Tony came out and took care of the job, very professional and efficient, also reassured if anything else happens they'll be out and take care of it , thanks again.

Fantastic experience: Paul did an excellent job he was quick fast and professional

Fantastic experience: Roost Realty Co did a great job of securing my basement with Marci- Office Personnel, Tony- Maintenance Tech and Corey Maintenance Tech Management. I appreciate all you do, Roost Realty Co, to keep my home in great shape.

Fantastic experience: Paul is always kind when he comes to figure out a problem for my house. Had my electric issue fixed in no time. Ty so much

Fantastic experience: Tony got my bathroom together in such a nice and timely manner. Very efficient and communicative!

Fantastic experience: Tony did an amazing job, he always goes the extra mile. I know if there is anything that needs fixing he is going to do the job with all his might.

Fantastic experience: Tony was here, fixed my drain seems to be running smoothly!

Fantastic experience: Tony is great I love his work plz send me Tony back to 916 e 17th Ave he fixed the vanity

Negative experience: Wow looks like roost offered some sort of promotion or payment for people to leave good reviews, because this place is the worst. My sliding glass back door handle was broken and I was told to "bust the entire door" if I wanted Roost to properly fix it. Which I did NOT do because they never fixed things in a timely manner and I wasnt going to live with a busted out back door when I have kids. They no longer manage the property I live in because the owners dropped them, good riddance. Save your money and rent from ANYBODY else.

Fantastic experience: Tony is a great helper Tony fixed my bathroom I need door knobs for all the rest of my doors. Thank you so much

Fantastic experience: My tub was draining very slow & became clogged but Tony came resolved the entire issue!! Not only was he very nice & polite! But He was very fast & clean with his work!! The tub is draining extremely fast now, he fixed it & he even cleaned it for us! Really appreciated the time he took to work on it making sure it was good to go before he left!! Thank you very much to Tony! & we highly recommend the company!

Fantastic experience: I have rented through Roost Real Estate for the past 2 years. Marci is incredible and very helpful! Definitely speak to her if you’re looking to rent through this company!

Fantastic experience: Tony troubleshot the air conditioning system until he resolved the issue. Tony communicated from start to finish.

Fantastic experience: Don came out quickly to fix our shower. Was very professional and kind. Thanks for the speedy fix!

Fantastic experience: Marci assisted me quickly. I was able to return my key and be out of there in less than 2 minutes!

Fantastic experience: Don came to my house today and made sure everything that I asked for was fixed, Completely fixed and not just thrown together. He communicated with me on the work he was doing and even made sure everything he was doing was okay. I've been renting from roost for 10 years total and this is the absolute BEST service I've ever had. I can't thank don enough! This truly is a blessing!

Fantastic experience: Love Toni ! He is very kind and very creative, took him under 5 mins to fix my window . I really appreciate that !

Fantastic experience: Paul, Tony, and Don all did an excellent job moving our items! Very professional.

Positive experience: Paul Dixon is truly exceptional and deserves the highest praise. Without him fixing my electrical outlet I may still be without how water a month later. Recently, I experienced a hot water tank issue due to a problem with my circuit box. Unfortunately, Roost failed to demonstrate a sense of urgency in addressing this matter, despite my recent surgery and need to maintain wound cleanliness. Marcy seemed reluctant to dispatch a technician to resolve the issue, resulting in a prolonged lack of hot water. We were without hot water from Friday to Tuesday. As a loyal tenant of eight years, I was disappointed by the lack of urgency and concern displayed by Roost. During my search for a new home to purchase, (have bank pre-approval) Marcy inquired about the relevance of this to Roost. I explained that Roost is involved in home sales & would have liked to look at an investment property they had listed. I can see that they are not interested in my business as a homeowner either, therefore, I will seek alternative real estate companies, such as Keller Williams, for future property ownership. As a property management company, I hope Roost will prioritize effective communication with tenants, particularly in situations involving medical concerns. In this instance, the lack of hot water led to a skin infection. It’s been over a month and no one ever reached out about the hot water tanks electrical issues - but Paul Dixon was able to resolve it when he was addressing another electrical issue. Had he not who knows when we would have had hot water again..

Fantastic experience: Don and Paul are two great guys great at explaining things and taking care of your problem and a prompt and clean manner very organized explained everything to me so that I can understand it left no mess behind completed the job in a timely manner very respectful I would recommend these two guys to anyone and the roof company to anyone

Fantastic experience: Toby came and did a great job in getting that smell out the air duct from the furnace and there was a dead mouse in the vent he got out. Hopefully the smell stays away and I won't smell dogs and dead mice again

Fantastic experience: Paul was timely and intentional with his time he spent working to fix the latch on our door.

Fantastic experience: I had an outstanding experience with Don the maintenance technician who recently came out to my home. From start to finish, he was professional, thorough, and incredibly knowledgeable. He tackled multiple tasks with ease—repairing my ceiling, inspecting and working in the crawl space, and fixing a faucet sink that had been giving me trouble for weeks. He arrived on time, explained everything he was doing, and made sure each job was completed to the highest standard. What stood out the most was his attention to detail and the care he took to clean up after each task. It's clear he takes pride in his work and genuinely cares about helping people. It’s not every day you find someone this reliable, respectful, and efficient. I truly appreciate his hard work and highly recommend him to anyone in need of trustworthy home maintenance or repairs.

Fantastic experience: I just want to give a big shoutout to Paul, our maintenance guy. My toilet wouldn’t flush, and he came quickly, figured out the issue, and fixed it in no time. He was professional, friendly, and respectful throughout the whole process. It’s such a relief to have someone reliable like Paul around—thank you for the great work!

Negative experience: I’ve been here for 2 months and it has been a total nightmare. No consistent communication with things needing to be fixed. Marcy is a very rude employee. She comes up with more excuses than Trump. Taylor was the one who put everything together for me and when I came to pick up my keys and sign the rest she then informed me that my garage door was broken and it was an urgent request to have it fixed. 2 months later I still don’t have a working garage door. I have been patient, they have sent me 2 different Garage door companies and even they told me that there is no communication from ROOST , and all Marcy says is she’ll figure it out with an attitude as if I’m bothering her, and I have been MORE then patient and giving them time to get this done.. and at the end of the day this is her job. I have also asked her if I could speak to someone else above her and she told me she’s in charge around there. ROOST is not the best place if you wanna have a peaceful experience. Be prepared to deal with none-sense from them.

Fantastic experience: Don came out for a moisture issue with my bathroom and was in and out super quick and he did a great job!

Fantastic experience: Tony served me today and he did an incredible job! Thank you very much Tony!

Fantastic experience: Don has helped with repairs a couple of times and we are very pleased with how respectful and helpful he has been. Thank you for your professionalism and expertise!

Fantastic experience: I have to say that Paul Griffith He's just amazing. I love it when he shows up to do any work that I need done. Because he's friendly, he plays with my puppy but most of all he knows his job and does it expertly. Thank you Paul so very much

Fantastic experience: Paul the maintenance man came and helped My mom with her request. He was very nice and explained everything where she could understand. He was very sweet. Would definitely recommend.

Fantastic experience: Paul and Tony from the maintenance team was a joy to work with and get into my new home and my water heater repair.

Negative experience: I did a review before, and this is my second review, which should have been my first review. I wasn't able to live there before my I wrote the first review. Brenda, who got my lease togethe, She asked me to write a review while she was printing out my lease to sign. Initially, I thought, How am I going to review when I haven't experienced anything except just looking at the house and signing the lease. That's deception, really because at the time, I had not experienced what it was like to live in the unit or knew the secret problems underneath the glamour. They shouldn't ask people to write reviews before they move in. I felt pressured, honestly. So, my experience, I signed my lease, and without my consent, they revised it twice, and Brenda told me that she could do that. I know better. Then she had me sign the paper about the condition of the unit. Before I signed it, I asked her if we could do a walk through so we can go over all the items on the list so we can both bear witness to the units condition. Her response was, "Why did not you go and see it." I thought that was really unprofessional because that's how people get their deposits taken. They sign a piece of paper that wasn't accurate to begin with. They gave 24hr for people to report any issues but when I asked for a copy of the lease I signed and the paper that' I signed about the condition of the unit it disappeared, they couldn't find them. Luckily, I recorded a video of the units condition from top to bottom just in case. I recommend that to everyone, especially if they don't want to do a walk through. How was I going to report damage if I didn't have the list . I can't check if I don't know what to check. When I moved into the unit, I quickly noticed that their was a fruit fly nest in the drains. The place was infested with gnats. I didn't know that when I looked at the place because they had all the drains covered. If I wasn't there for a few days and came back, they would be swarming my house. Also, the utilities are high because it's an old house and it's drafty and not properly insulated. I can't afford the utilities, so I have to find something that's properly insulated. I've never paid more than 175 for an all electric unit with one adult and one small child. We are rarely home, too. Im paying 450 a month. Their maintenance guys are quick and do their job well. Anyway, Roost Real Estate has a new owner, so hopefully, they will make some much needed changes.

Fantastic experience: Paul was here and did a very good job. He answered all my questions !!

Fantastic experience: I’ve dealt with a lot of bad rental agencies, but I honestly have nothing bad to say about roost. They always do a good job.

Fantastic experience: Nice and friendly maintenance workers who always respect our home. They show up in a timely manner. Great experience.

Fantastic experience: I just recently started renting through ROOST, and I have to say I am very very very pleased with everything! Tayler and Marci were both very welcoming and helpful with everything so far! When doing my move in checklist, I noticed my drains were draining very slowly maintenance has already contacted me and will be here tomorrow to fix them! The house was in great shape at move in, and clean! I for once in the last 3 years feel at home!

Fantastic experience: Tony came in to help our flooding issue in the basement and fix our hot water heater he was great and efficient!

Fantastic experience: Marci was amazing! Stopped eating her lunch to assist, she had great information, was friendly and professional! Loved her spirit and attitude!

Fantastic experience: I am very pleased with the work Paul did on my back rails he was very concerned about my safety and told me he would put a work order in the replace. That makes a difference when you care

Fantastic experience: Don was amazing and was paitient with me as i followed along and learned something new great guy would recommend him anyday of the week

Fantastic experience: Paul did an amazing job fixing my garbage disposal he was absolutely awesome. Thanks again Paul.

Fantastic experience: The installation of the new water heater went flawlessly. Paul was very courteous, respectful of property and professional in every way. Paul did an outstanding job. Never made a mess and thoroughly cleaned up what little bit there was. We couldn't be happier.

Fantastic experience: Paul is very nice and polite he knows his job very well and he did a very good job I really appreciate him so much for a good job done.Thank you Paul so much.