Evernest Property Management Richmond

Fantastic experience: Reached out quickly. Very helpful and friendly.

Fantastic experience: Kim has been a wonderful employee, always answered my phone calls and made sure I am taken care of.

Fantastic experience: Criz is very helpful he helped me with getting my issue resolved and is very professional.

Fantastic experience: Amazing Service. Kim was very fast and friendly not to mention professional.

Fantastic experience: Been looking for a house to rent for a few weeks and was able to tour and put in an application quickly! Kim at Evernest Richmond has very communicative throughout the process.

Fantastic experience: I love the excellent customer service this company provided

Fantastic experience: Great experience with Kim! He was very quick to respond and offered me a complimentary tour. Highly recommend!

Positive experience: Just recently started out with them, and I can say that they are consistent & understanding! From office staff to leasing reps, they will get the JOB DONE! Mr. Santos was able to keep me reassured and updated. I will update my reviews quarterly with how things are going!

Fantastic experience: I needed information about a rental property and Mr. Santos was extremely helpful, and professional.

Negative experience: This company is a disaster for tenants rights. We were asked to submit a deposit and THEN we would get our lease. Upon reading the lease, we realized we could not move forward due to it being extremely tenant unfriendly. Some of the ridiculous stuff that was included in the lease was a $35 fee if you decide to change your forwarding address after move-out, an $85 for any notice that they need to physically print and deliver to you (so any non electronic notice), a lease administration fee of $250 every single year you want to renew, as well as asking you to sign off on waiving your rights to the VA Homestead Exemption. Every single paragraph has a line that say the landlord is essentially not responsible for ANYTHING and everything falls on the tenant. And I mean EVERYTHING. We were asked to give notice as soon as possible if we felt we could not move forward with the lease, which we did the same exact day to be considerate of their timelines. When asked when I would receive the deposit back, Kim Santos told me that he can't give me an ETA on that. So you can't give me an ETA on someone taking 5 minutes to write and mail a check even though you're aware that we need the money for a rental we DO end up renting? So before even SIGNING A LEASE, this company wants to hold our money with absolute no consideration to the fact that we need to move within the next 2 weeks. I tried to explain that we really needed this ASAP and Kim refused to give me any type of ETA. I told him that this is the EXACT reason I am not signing a lease with them. Did not sign the lease and they are already being completely sketchy and inconsiderate. Tenants beware!

Fantastic experience: Great Property Management Company they Response quickly and very friendly!!!

Fantastic experience: I enjoyed speaking with Kim Santos he responded to my question I sent and was very professional and friendly. I would give him 10 stars if it would’ve been an option. Thanks again hopefully I would be speaking with you again about the property.

Negative experience: Aggressive review-farming followed by poor service. The company is very pushy about requesting high ratings during the initial application phase while they are still being friendly. However, the moment they receive your payment, the communication stops entirely. It feels like a bait-and-switch; they prioritize their online reputation over actually delivering on their promises. To bring in more applications, you have been warned.

Fantastic experience: Kim was very helpful ask any questions and made sure everything was done correctly.. Very kind as well

Positive experience: I'm hoping this will end with a house that will suit me and my family. I found the house January 15th. I fell in love immediately 6418 McLean St. However, due to a situation beyond control that house wasn't rented to my family. So I see another property that I'm very interested in. I will see how that goes. I have high hopes!

Negative experience: Properties are RIDDLED with roaches, and after moving out they STOLE MY PACKAGE!!! $200 missing just like that! I went out of my way to pick it up as delivery was delayed and they stole it! neighbors said they watched him pick it up after it was delivered. Suddenly they wont know anything until monday. My package does not get here monday, it was to be delivered on thursday and they are withholding it. I expect reimbursement as i paid for expedited shipping Update: they STOLE my package and LOST IT. now im reporting to the police for theft because that was $200. took them a week to even get back to me. DO NOT LIVE HERE !!!

Fantastic experience: Agent was very helpful and courteous. I look forward to speaking with him soon

Fantastic experience: I recently toured Everness in Richmond, Virginia, and the experience truly exceeded my expectations. There were a few initial complications getting my tour approved through the AI system, but Kim Santos handled everything with patience and professionalism. She was incredibly thorough and made sure I was able to view the property without feeling rushed or overlooked. I’m so glad I remained patient and stayed for the tour because the apartment I selected is exactly what I’ve been looking for. The two-bedroom, two-full-bath layout is spacious, well-designed, and very reasonably priced. It’s refreshing to find a place that feels both comfortable and affordable. One of the things I’m most excited about is moving into a home where I won’t have to climb stairs every day. That alone will make a big difference in my daily routine. After seeing the property in person, I feel confident in my decision and will be submitting my application soon. If the rest of the process reflects the same level of care and professionalism I experienced today, I look forward to proudly calling Everness my next home.

Fantastic experience: Kim Santos called and kindly made accommodations for our tour, knowledgeably answered all of my questions, and provided a unique human experience that we all miss, thanks again for everything!

Fantastic experience: He was very nice and polite and caring for my needs.

Fantastic experience: Kim Santos responded fast and provided great customer service

Fantastic experience: This individual was exceptionally helpful and courteous. His timely response to my request was greatly appreciated.

Fantastic experience: It has been a pleasure communicating withChriz and the assist of renewing our lease! Love the promptness of response after emails and help answering all my questions

Fantastic experience: Criz has been extremely helpful every time I need something done with Evernest!

Fantastic experience: Mr. Santos was very friendly and provided great customer service!

Fantastic experience: Kim provided exceptional customer service with a positive attitude — he helped me solve my issue in minutes!”

Fantastic experience: Wonderful, helpful, immediate response and incredibly nice staff! Extremely Professional!

Negative experience: My application was denied due to an alleged eviction record, even though I have never had a court-ordered eviction. There was no attempt to clarify or verify the information, and the application fee was non-refundable. The process felt unfair and inflexible. I recommend others review their background reports before applying

Fantastic experience: I have a great experience with Kim Santos, always available for questions and very helpful

Fantastic experience: Service was amazing I was able to tour property the same day !

Fantastic experience: Kim was amazing and very informative.. if I could I would give him 10 starts

Fantastic experience: He got back to me promptly about the property I was interested in and answered my questions.

Fantastic experience: This person was very helpful to me and I appreciate speaking with him it was a pleasure 5 stars

Fantastic experience: Mr. Kim is the best! Extremely helpful and very prompt

Fantastic experience: Kim was very prompt, quick and efficient in following up with me on an inquiry on one of their properties for rent . He politely , and thoroughly answer my questions and concerns and ensure Me of any concerns . He was a great listener, understanding , patient, and easy to communicate , clear with .

Fantastic experience: Reached out in a timely manner about the property . Was very professional & polite . Viewing scheduled .. excited to tour

Fantastic experience: Kim Santos was very helpful in assisting me, answer all my questions and coordinated well with me in trying to assess the property for viewing. I highly recommend

Negative experience: It has been five days with a sewage backup in my basement. No one will communicate with me. I have spoken to the vendor NE property solutions and the plumber they sent out. Quotes have been sent the same day I put in the maintenance request and nothing has been done at all. It’s a health and safety hazard and a violation of the VRLTA. I’m getting the runaround from everyone at Evernest or no response at all. Completely unacceptable. It’s about to be Christmas Day and it’s my birthday and I’m dealing with feces in my basement with no resolution or response from anyone.

Fantastic experience: Very polite and patiently waited for me to finish with my autistic son as I was taking care of other business me matters. Thank you

Fantastic experience: Hi when I got to 1100 East 74th Street for my viewing I tried three times with the code but I couldn't get into the lock box when I selected the having trouble box I expected help via text I was pleasantly surprised to get a phone call from Kim Santos he was very polite and professional and gave me the right instructions to get into the box and property which made me believe that you are a company that would go above and beyond to satisfy your tenants/prospective tenants that is something I really do appreciate thank you so much and God Bless You All

Fantastic experience: Kim was very responsive and worked quickly to get our new lease set up. We are very grateful and excited to move into our new home!

Fantastic experience: Very helpful, always there on call when I need him couldn't ask for better...thank you again very much

Fantastic experience: Overall, I've had an enjoyable experience with Evernest. A hiccup or two is to be expected, but nothing monumental by any means! Our leasing coordinator Criz has been cooperative, helpful and responsive. I'm happily renewing my lease!

Fantastic experience: Kim was super helpful and responsive with all of my questions. He was very pleasant to work with.

Fantastic experience: Kim Santos reached out promptly to answer my questions about a property that I had inquired about. Nice guy and very helpful.

Fantastic experience: Kim Santos was very polite and was able to help with any questions I needed answers to. Thank you Kim!

Fantastic experience: Criz is very responsive and attentive, especially with time sensitive matters. Great service for tenants!

Fantastic experience: The whole process from viewing a rental property to eventually applying and getting approved has been seamless! I love the self-touring process which made it super convenient to see the available houses. Also having the application & payment process be online has also been very convenient. The staff at Evernest, Kim Santos in particular, have been very helpful in answering all of our questions & walking us through the process of relocating to Richmond. Would definitely recommend!

Fantastic experience: Very kind respectful gets to the point very quick always answers any questions that I had

Negative experience: Terrible way to provide service! I went to the properties and was unable to get in. The agent provided me with the wrong lockbox codes for the properties and he was unavailable by phone. The customer service department did not have a code either and there was no one else to speak with. I am a licensed realtor and this is not how you do business. We traveled 30 miles to see the property's. This company is very unprofessional or either their representative is.

Fantastic experience: Spoke with Kim from the from the property management company in Richmond and he was very very helpful and giving me information and setting me to the right course I give him a five-star

Fantastic experience: They did an amazing job scheduling my tour and the whole process.

Fantastic experience: I have had the absolute best experience with Evernest since Criz became my point of contact. He's communicative, and he follows up to make sure we're always on the same page. I appreciate his professionalism and care, it makes all the difference.

Fantastic experience: Criz Dandan is amazing and super helpful. He has great communication skills and very responsive. Helped me tremendously with my situation. He is one of the best property workers they have!!

Negative experience: Took our money. Made us give a review. Then removed the house from listing. Then tried to convince us to take one of their other places. But couldn't give us any answers in a proper amount of time.

Fantastic experience: Kim is super to work with so is Criz. Criz is great to work with on a continual basis.

Fantastic experience: Great customer service! It was a pleasure working with Kim Santos.

Positive experience: Great, fast response, haven’t rented from them as of yet but they’re great at returning calls and answering questions.

Fantastic experience: Cole came in and took care of my problem with no issues. Took no time at all. Great job COLE. Thanks for taking the time out of your day!

Fantastic experience: My Husband and I are currently looking for a home to rent. We needed a little assistance, and Kim was so very helpful with sending me various different links concerning the properties they have for rent. I spoke to Kim and he has been so helpful, and by the Grace of God, We hope we will find one or more of their properties suitable to be our Forever Home. Keep up the good work Evernest Property Management, and Thank you again Kim.

Fantastic experience: Andrea made the whole process so easy and comfortable for me. Very kind, patient, and professional — thank you so much for your help!

Fantastic experience: Kim was incredibly helpful throughout the entire rental process! He was professional, responsive, and made everything smooth and easy for us.

Fantastic experience: Although haven't rented with Evernest, spoke with Kim Santos who was really understanding and helpful. He sent me properties to look at and gave me info I needed.

Fantastic experience: Kim was awesome! There were a few bumps in the road throughout my time with evernest, but Kim stepped in to ensure everything ran smoothly making the experience a good one.

Fantastic experience: Kim Santos was able to answer my questions about the application and the requirements. He was nice, friendly, and very helpful.

Fantastic experience: So far Kim has been great help. He responds in a timely manner and is knowledgeable. Fingers crossed the rest of this process goes smoothly.

Fantastic experience: It's been a real challenge moving to Richmond "digitally" for the most part. However, Mr. Cole Ford (an Evernest Maintenance Manager) has been absolutely amazing! He's personable, responsive, and very understanding to our many questions and concerns. He's genuine, efficient, and has a very high level of customer service and emotional intelligence (which seems to be rarer and rarer these days). What started out being a total nightmare move for my husband and I ended up being a comfortable transition into our new apartment, thanks to Cole!

Fantastic experience: Kim Santos was very professional and quick to answer and assist me in scheduling a tour! Thank you for your help!!

Fantastic experience: Kim was very courteous and polite. He answered all the questions that I had and was patient with me.He had phenomenal customer service skills.

Fantastic experience: It is a very nice neighborhood very clean properties I would tell anyone it's a nice quiet area to live very nice place

Positive experience: Im grateful for Criz Dandan I have been part of evernest for 2 years going on 3 and I feel as if he has been the easiest to talk to and he helped me understand questions I have been asking for 2 yrs and helped get things situated

Negative experience: Repetitive of any review you will see here, they are impossible to reach, when emailing you get a reply in several days and for actual service it takes months. THEY HAVE A HUGE, HUGE communication issue with office personal. They also WILL NOT give you any of their superiors contact info -proof that they are not doing their job well. I don't normally put names out there but "Criz Dandan" has been super unhelpful. This Company needs to clean house and start over. I have never been so unsatisfied in my life.

Fantastic experience: Kim from Evernest has been a great help. Answered all our questions and made us confidence in our decision!

Negative experience: Absolutely horrible. Completely unorganized and unprofessional. Took me filling a complaint with HUD and BBB before I got a response, charging over $2k in move out charges for things that clearly fall under the landlords responsibility under VA code 55.1-1226 (C) as well not having over 100 photos from her move in falling under VA Code 55.1-1210. DO NOT LET THIS COMPANY STEAL FROM YOU! Be sure you document everything because when you move out I promise they will overcharge you. Charging for painting, caulking and lightbulbs. Double charging for professional cleaning and carpet cleaning when receipts were already provided. It is standard policy to paint after every tenant. Upon moving in over 100 pictures were submitted showing nothing was done to the apartment prior to my move in yet I’m expected to pay for every single thing that again isn’t my responsibility! JUST BE AWARE! These are not professionals, will avoid your calls and emails.

Fantastic experience: Very professional customer service,just polite,they not rude house are clean and good area,

Negative experience: If I could give this place zero stars, I would. I notified the company three months before moving out that I planned to renew. I completed the renewal application and waited for them to send the new lease — but they never did. After speaking with management by phone, I was assured that I didn’t need to worry about anyone else taking the unit and that they were simply finalizing the lease for us. That turned out to be false. Without notifying us, they allowed another group to sign the lease. Leaving me with two weeks to find a place. To make matters worse, they are now withholding our security deposit. This brings me to where I am today — one week away from taking them to small claims court to recover the deposit they owe. Unless you would like to be in a similar position as me. I would avoid living in a home that this rental property owns.

Fantastic experience: I have been house hunting for the last 6 months. And out of everyone I have spoken to MR. Santos was very nice and informative.

Fantastic experience: Kim was very helpful when I inquired about a home managed by Evernest.

Fantastic experience: Criz Dandan is very responsive and helpful. He always answers my questions in a timely manner.

Fantastic experience: Great experience. Kim was very helpful with great customer service. I received immediate assistance and was sent a virtual tour and I will submit an application. Kim was great.

Fantastic experience: Great place!! Exceeds all expectations. Kim Santos provides the best customer service!

Fantastic experience: So far my experience with Evernest has been great. They've been diligent in regards to my maintenance request. Sometimes I think communication can be a little better, nonetheless I'm currently pleased with them.

Fantastic experience: Excellent service, very supportive team through the whole process, highly recommended! Thank you Kim Santos!

Negative experience: Kim Santos was a great help in answering all my initial questions in the leasing process. Very courteous and professional. Would give 10 stars if possible! EDIT: CAUTION, THIS COMPANY EXHIBITED UNUSUAL BUSINESS PRACTICES.

Fantastic experience: Kim Santos, has went over and beyound to get our family placed in a beautiful home. He heard our concerns and quickly and kindly took care of all our neede. Thank you for such a smooth move in, you are the best, we so much appreciate you. Ms Kelley

Fantastic experience: I was a pleasure to spend 5 years on one of you properties and thanks to Criz Dandan to the great job he did answering all my questions professionally on time

Negative experience: This company is not worth the time or effort. They assured me & others in my family that no one was reviewing applications for a rental home until today (Wednesday, 10/1), and then they approved another applicant on the day before. They seem content taking our application fee and simply saying "sorry" despite telling us incomplete or downright false information about the application process. What had initially seemed to be a professional and transparent organization turned out to be just like all other rental companies - simply in it for the money they can raise from application fees and with no regard to the humanity of the process of finding a place to live. Kim Santos was initially kind and understanding, offering clear instructions and trying to set expectations. But there is clearly either a lack of communication within the organization itself or the company is content to lie to its potential customers with no regard for the consequences.

Fantastic experience: Kim was very nice, polite and helpful. I was hoping to get my questions about the property answered but some answers were somewhat vague, not specific. I think Evernest does not want to over promise on home fixes.

Fantastic experience: Kim Santos has been very responsive in going through our approval and move in process! Donnie is the man! First, he has been, the most responsive, problem solving, issue addressing and creative thinking property manager I have ever worked with. There were some minor things that needed repairing and he was on it. Everytime anything came up with the apartment, Donnie was on it! Next, we got in a situation where our lease was about to expire and our family had grown. Therefore, we had to move. Donnie was able to help us find another property that met all of our needs. It was the right price, the right size and the perfect location. He is currently helping us with the transition process. If you need anything or looking to either rent out your house or looking for places to rent, go through Evernest and ask for Donnie to help. I guarantee that he will take care of it.

Fantastic experience: Amazing customer service, they really care and help you getting what you need, looking for and following up on your search for home. Congratulations!!

Fantastic experience: I appreciate Kim calling me to confirm if I was still looking for properties and providing a resource for future properties that may become available

Fantastic experience: Kim did a phenomenal job with giving information for a house we were interested in. He was very professional and helped us out a lot. Would definitely reach out again should we find another home through his company!

Fantastic experience: Mr. Criz Dandan has been fantastic in ensuring that my needs are met in a timely manner. Good communication and responds to requests promptly.

Fantastic experience: “I really appreciate how attentive and professional Kim was. They gave me a call to check in and made sure to follow up with me, which showed they truly care about their clients. It’s refreshing to work with someone who is reliable, responsive, and takes the time to make sure nothing falls through the cracks. Highly recommend!”

Negative experience: My experience with Kim was disappointing. He came across as pushy, evasive, and at times dishonest. His communication style felt unprofessional and left me questioning the accuracy of the information provided. Rather than helping build confidence in the leasing process, his behavior made the experience uncomfortable and frustrating. Transparency and professionalism are essential in property management, and I did not find those qualities demonstrated here.

Fantastic experience: Evernest Property Management The most well-known property management company in the city and the neighboring counties is Richmond. It has been a pleasure working with Criz Dandan, who is a great company representative. Nothing short of a remarkable experience as a renter. Cole Ford is an amazing employee!

Fantastic experience: Criz Dandan of Evernest has been very communicative, as we have gone through a huge transition from another state. He has also been able to give explanations even when a problem has been unable to be fixed, or rectified quickly.

Fantastic experience: Criz Dandan Is respectful and understanding. Finally someone who actually listens and responds in an appropriate amount of time. Thank you

Negative experience: Called and texted several times back and forth without a response. Then they started to contact me to see the home. Yet they had taken a deposit on September 11th from someone else. Got a text this morning, yet the home supposedly had a deposit. But not a signed lease. Unprofessional, total disappointment about the process and seriousness. I was first before this other person.

Fantastic experience: Kim was helpful. I tried emailing for an issue with my tour. Kim was able to help me get everything taken care of. Thanks Kim