Pines Property Management Inc

Experiencia fantástica: I have been very pleased with Pines Property Management thanks to Johnathan. He is the absolute best! He was attentive, informative, supportive, and kind. We had a wonderful experience with him and would highly recommend him! ✨ Thank you so much Johnathan you are the best!

Experiencia fantástica: I have to say that dealing with the association can sometimes be challenging. It can often be difficult and stressful, but every time I go and speak with Jonathan, he is always helpful and understanding. He is always willing to listen and try to find a solution to the problem. If you need assistance, I highly recommend asking for him.

Experiencia fantástica: Great customer service, very professional with a lot of knowledge on problems solving. Thank you for your help.

Experiencia fantástica: I want to thank Pines Property management and specially Jonathan for always being so helpfull with the permits. It is always a delight to go to the office and being helped with so much devotion.

Experiencia fantástica: Everyone is extremely helpful and kind. Thank you for all your hard work!

Experiencia fantástica: Johnathan was fantastic.i don't know why so many people fear associations . Friendly and informative. Entire staff was great come and see then and am sure you will be pleased with the results.

Experiencia fantástica: I would like to take the time to express my gratitude for always receiving excellent assistance from Jonathan with everything I need related to the association. He always has the best attitude, is very helpful with every concern, and provides support with any process.

Experiencia fantástica: Jonathan was very helpful assisting me with the application process to SilverLakes and the city of Miramar to erect a new fence.

Experiencia fantástica: We came in to get some information and we spoke to Jonathan and he was as nice and professional as can be. We were very happy with the results.

Experiencia negativa: I lived in Silver Lakes for almost 22 years and I have not had many run-in’s with PPM. Just recently though, we went through the selling process and that’s when we got a real taste of PPM. Specifically, Michaela and the Estoppel department. Firstly, Michaela added violations to the estoppel that were incorrect. We received a notice for a fence that didn’t belong to us. When we told her this was not our fence, instead of simply making the correction, she returned to our home and took a photo of our BRAND NEW AND FRESHLY PAINTED FENCE and then also added our fence to the violations list to try and cover her butt…instead of just accepting fault for the wrong fence being added to our estoppel. That’s how I know that nothing was wrong with our fence. On the day she came out to take photos, she was there for a while. I watched her from an upstairs window and even went out to greet her. She looked at our actual fence and never said anything was wrong until after the fact of me correcting her. Keep in mind, we just had the fence completely redone a few months back so we knew nothing was wrong with our fence and that Michaela was being petty because she doesn’t like admitting she’s wrong, we went along with it and pretended to do what she asked. We never really fixed anything though because nothing was wrong. We just told her we did lol…and she removed our fence violation from the notice…LOL! BUT she went on to argue that the neighbors fence was on my property. How though? The fence accessed her back yard!!! After pulling up the survey lines online, she then confirmed it was NOT our fence, yet for whatever reason, we still had to fight this with estoppel. Estoppel told me they can’t do anything about it and that we needed to speak with Michaela…and Michaela told me it was Estoppels job to remove the violation. My husband and I were a ping pong ball in the center of a non-accountability ping pong game they played with us. We went back and forth like this for weeks. It had gotten to the point where I was sending emails to everyone in PPM to get this resolved because our money was being held in escrow from the sale and no one at PPM or Estoppel seemed to care. They answered my calls when they felt like it and same with emails. Michaela is a finger pointer and likes to dance around her faults. She is the main reason this all happened to begin with yet she decided to ignore my calls for the most part, and when responding to email, all she did was try to talk around any wrong doing never accepting accountability. It was absolutely the worst and most hair pulling and frustrating experience EVER!!! I would not recommend Michaela as a person to help you should you ever have to call PPM. She is the rudest, most unreliable, finger pointing, no accountability individual I have ever encountered in all my life! 0 out of 10!!! And now I see why people say their experience with PPM has been so terrible. I fully get it!!! Michaela needs to be re-trained. She also needs to learn that being nasty does not make her job easier but I feel she enjoys that because I think she feels like she has some sort of power over you. She should be working away from people because her lack of good communication, good attitude, and good customer care makes her not suitable to hold this type of position. I had already begun to get an HOA lawyer involved and had submitted all the copies to the office. However, it has been resolved but I asked them to keep my file for a little bit just in case this didn’t actually go away. They seem vindictive so I want to be sure to keep everything on ready as it seems to best route based on this experience. Childish people work in PPM! They do not care about following the rules. I hope Silver Lakes votes to get rid of this HOA through Desantis’s new law.

Experiencia fantástica: He was clear, concise and kind. Explained everything to me eloquently and helped me fill out the forms.

Experiencia fantástica: I live in Silver Lakes and this company is the only who manage my property. Usually dialing with association is a frustrating process but my experience with this is being a pleasure. Jonathan the person that always help me, he always guide through all the process and any questions that I have. Thanks to him I had done all the projects in my home.

Experiencia fantástica: Today I stopped by Pines Property Management office and I want to thank Jonathan, for taking the time to answer all of my questions. You were very informative and you made the entire experience feel easy and comfortable.

Experiencia fantástica: Johnathon was great to work with! He assisted me quickly and was very professional.

Experiencia fantástica: Had the pleasure working with Johnathan at Pines property management office in West Pembroke Pines. Treated us with kindness and patience. Highly recommend for sure. Thank you Johnathan!

Experiencia fantástica: Had the pleasure of submitting an application with Jonathan. He walked me through the whole process step by step and made sure I had everything in order before submitting. Very refreshing to have someone who makes the whole tedious process a breeze.

Experiencia fantástica: EDIT: They called me and fixed the whole situation in a short period of time. Thank you! I would like to highlight Yara Hernandez for her support too! Tried to call asking questions about a new tenant, the receptionist Juanita, called me annoying, after saying multiple times that all of the questions should be through email. I've been sending emails for over a week, and haven't got any kind of reply. I have the recorded conversation and will be hearing from my lawyers soon, definitely something needs to change.

Experiencia fantástica: Johnathan is very patient and professional with each customer. He is extremely helpful in assisting and clarifying with correspondence from HOA.

Experiencia fantástica: Melvin, Oh, he was so helpful. He’s so young. He’s so handsome and he and he helped me right away. He’s so I recommend him OK if you don’t. Roland he is the best guy and very helpful and fast and understanding and I wish him the best and I would recommend him to help anyone who comes by.

Experiencia fantástica: I can’t say enough good things about Jonathan. He went above and beyond to help me, he is incredibly responsive, knowledgeable, and genuinely cared about resolving my issue. The entire process was smooth and stress-free thanks to his dedication and professionalism. Outstanding service, I truly appreciate all the help.

Experiencia fantástica: I had an issue with the new paint process due to the association changing our color scheme. Johnathan was the one who assisted me I was delightfully surprised at how helpful he was. He explained everything and helped me get it all sorted out. Many thanks goes out to Jonathan!

Experiencia fantástica: Jonathan from the Pines office was an amazing help. He was courteous, professional and very helpful. He helped with submitting the modification form and change of name. Thank you,Jonathan!

Experiencia positiva: Juanita and Johnathan were very helpful and helped resolve my issue. It is much easier and faster to get help by going to the office in person.

Experiencia fantástica: Every time I go and see Jonathan, he is amazing. He is always available to help me with any questions and is very kind. He consistently goes above and beyond to make sure I feel supported and confident every time I’m there. His great

Experiencia fantástica: Jonathan was very helpful. Answered all my questions and fixed my issues. Without issue.

Experiencia fantástica: I am taking this opportunity to acknowledge the great work that Pines property Management team is doing a magnificent job. We are very quick to say what people do wrong and not quick enough to acknowledge their excellent work. Jonathan and Roland have been working with me. Both in different circumstances. I have been living here for 31 years. I have to admit that their pain in the ass on top of things attitude has shown their efforts. They go out of their way to assist a person that wants help. We need yo stop trashing the ones that are working hard for us. Juanita is very professional and courteous as well. Actually , called me back , when I called before hours of operations to make sure that no call has been overlooked. I am very pleased with them and the area in Silverlakes is looking amazing!!! They should be acknowledged in a high manner. I’m sorry on my behalf, We love to Blame others and not take responsibility for our lack of involvement in our place where we reside. Thank you Pine property for the individuals in charge now. Thank you Jonathan!!!! Roland and Juanita!

Experiencia fantástica: Jonathan was extremely helpful and knowledgeable is assisting me in my requests and projects.

Experiencia fantástica: Jonathan was great with helping me with my paint modification, he was able to help me with the new paint schemes , he was very knowledgable courteous and professional...great job by all of them helpingme with my painting project.

Experiencia fantástica: Thank you to Juanita and Jonathan. As a resident at Marina Sound, I greatly appreciate your kindness and customer support with stressful issues. Your guidance and patience helped alleviate the stress.

Experiencia fantástica: Thank you Juanita and Johnathon, appreciate your efforts!

Experiencia fantástica: Melvin Martínez is an amazing asset at Silverlakes Property Management. His expertise and professionalism are a skill set he masters. I had the pleasure of updating my auto payment using the mobile app and it was a smooth seamless experience . Thank you.

Experiencia fantástica: Jonathan is an amazing and excellent man and diligent in service offering

Experiencia fantástica: I just recently moved to Silverlakes since October and I had the hardest time getting anything done until today when I went to the office and finally got a very cooperative, understanding, had a lot of patience, and very nice individual by the name JOHNATHAN. He was very helpful and followed through with assisting me with my request. With Johnathan, I can finally say that there’s someone that would listen, and offer assistance with homeowners at Pine property management. Thanks Johnathan

Experiencia fantástica: Jonathan has helped me out tremendously. He is very professional and caring of silver-lakes residents. Each time I have come in contact with him he is always willing to help in every way and goes above and beyond. He should be recognized as a huge asset to Pines Property Management.

Experiencia fantástica: I have a meeting today 01/09/26 with Mr. Jonathan at Pines Property Management regarding my house paint violation and he was extremely professional and assisted me to resolve the matter. He is great asset to the Pines Property Management team! I truly appreciated his help!

Experiencia positiva: If I could rate individual employees of Pines Property Management, I'd give Dina all 5 stars. But because the review is for PPM, I hesitantly gave 3 stars. Emails go unanswered for days when sent to the general support box. The phone is rarely answered, and when it is, the receptionist will never transfer you to anyone. She likes to answer questions based on her knowledge, which never seems accurate. A year ago, when a different receptionist answered the phone, I would be transferred to voicemail, but my messages were never returned. Terrible management company, EXCEPT FOR DINA. She is very responsive and prompt with her responses. She knows what she is talking about and actually seems happy to help the residents. Everyone else seemed bothered. I hope this review motivates every other employee I've dealt with (or haven't because they don't do their job) to be more like Dina. So if you are contemplating a move to Silver Lakes, try to move to Misty Harbor to have the pleasure of working with Dina.

Experiencia fantástica: I’m a new homeowner in Silver Lakes and went to there office for assistance with new gate access , and general help with ARC application and approval process. Jonathan was super helpful and gave me all necessary information to complete this sometime arduous process. This gentleman is a true asset to this company! Common sense and kindness goes a long way people no need to be rude and scream, just follow the rules you signed up for although some boards take rules to extremes Pines Management

Experiencia fantástica: Raynial in accounting was vey helpful to all my needs

Experiencia fantástica: Johnathan was very helpful in the assistance of filling out my driveway modification form. They explained everything to me and got my modification application sent through quickly.

Experiencia fantástica: I would like to commend Jonathan for his exemplary customer service; he is always willing to assist and patient making the process of requesting permits for architectural modifications so much easier. This process could be very tedious at times, but he is always willing to help and give you suggestions to make the experience much better for the customers. I think he should be the example for the level of customer service that others in the office should follow. I would highly recommend dealing with him for any modification requests or outstanding issues, so that you may have a very pleasant experience during the process.

Experiencia fantástica: Excellent customer service. Many thanks to Jonathan, he was very kind , professional and helped me with the submission process for painting the house.

Experiencia fantástica: Juanita is a kind, efficient, and highly responsible professional. She stands out for her friendly demeanor, excellent communication skills, and her ability to assist others promptly and clearly. Her organization and commitment consistently ensure a positive and reliable experience.

Experiencia fantástica: Thanks Jonathan and Juanita for your willingness to help and resolve my concerns. You provide a great service with a big smile. Thank you!

Experiencia fantástica: Juanita! Very good service. Thanks foe assisting me. Also Roland did a great job. Thanks to the team

Experiencia fantástica: Great Services from Johnathan. Very Professional and polite. He's very knowledgeable of all regulations and the process. Great to deal with Johnathan.

Experiencia fantástica: I have been a resident of the Silver Lakes community for over 20 years and have only needed to visit the Pines Property Management office a handful of times during that period. Yesterday, I had the pleasure of meeting with Chris, who was extremely helpful in addressing my inquires. Although there appeared to be a holiday gathering taking place in the office, Chris remained patient, attentive, and highly professional throughout our discussion. I do not typically take the time to write reviews; however, in today’s environment where quality customer service is often lacking, I felt it was important to acknowledge Chris for his outstanding assistance. I would also like to note that the other staff members I encountered were equally helpful and professional. Thank you & Happy Holidays to the office!

Experiencia fantástica: Jonathan was absolutely amazing. He was so nice and professional. He helped resolve my issue in no time. He made my experience with the HOA so pleasant, we are so grateful for him. Amazing service with a smile.

Experiencia fantástica: Pines Property Management's staff is knowledgeable and willing to guide and help property owners with all inquiries. Recently, we had to get a modification approval for the exterior paint and the customer support we got from Jonathan was excellent.

Experiencia fantástica: Very pleasant in helping to understand about questions I had for my property

Experiencia fantástica: ⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Johnathan I cannot say enough great things about Johnathan and the level of service he consistently provides. Any time I’ve needed help with HOA modifications, approvals, or permit questions, he has been nothing short of amazing. He’s incredibly kind, patient, and knowledgeable, which makes the entire process so much easier to navigate. Johnathan always takes the time to explain what’s needed, what to expect, and how to make sure everything is submitted correctly. He answers every question—no matter how big or small—with genuine care and professionalism. Even when things get confusing or stressful, he stays calm and supportive, making sure I feel confident and fully informed. It’s rare to find someone who not only knows the rules and procedures but also truly cares about helping people. Johnathan goes above and beyond every single time, and his dedication does not go unnoticed. If you ever need assistance with HOA-related modifications or permits, he is absolutely the person you want guiding you through the process. Thank you, Johnathan, for always being so kind, helpful, and reliable. You make dealing with HOA matters so much smoother, and I appreciate you more than you know!

Experiencia fantástica: Requested two separate permits for my house and I’m very pleased with their work. Jonathan and Juana were extremely helpful and got the permits approved fast.

Experiencia fantástica: Experiencing the amazing level of customer service with Pines Property Management takes the stress away of handling any HOA related matters. Representatives Jonathan is truly an example of making any process easy and efficient, with kindness he always helps our family with any occurrence that we need support with. The front desk secretary Jessica is always so welcoming and warm toward us and this follows for the entire office staff as well. Their way of handling affairs makes being a homeowner that much easier and less intimidating. I would recommend working with this team to anyone a 100 times over & will always appreciate the effort and dedication the entire team puts into their residents. Thank you!

Experiencia fantástica: Thank you Jonathan for you guidance. I appreciate your help with my home project! Happy Holidays!

Experiencia fantástica: Roland was very helpful. I came upset about my modification but whom I presume to be an angel (Roland) was able to help out.

Experiencia negativa: We made contact and we're told to come on the Saturday after Thanksgiving as they would be open until 1:00 p.m.. I showed up at 12:00 p.m. And no one was there. Very disappointed in this management company in general. Not to mention we have already gotten a complaint regarding my young children playing outside. Apparently no one's allowed to have fun in these neighborhoods.

Experiencia negativa: Dealing with this property management company has been one of the most aggravating experiences I’ve had as a tenant. I honestly didn’t think it was possible for a company to fail at tasks this small, but they’ve proven me wrong over and over again. Even the most basic, routine responsibilities—things any halfway organized team should handle without thinking—turn into long, frustrating ordeals. Requests vanish into a black hole, communication is practically nonexistent, and when they finally do respond, it’s with empty promises that never lead to actual results. It feels like their entire operation runs on a mixture of disinterest and incompetence. I’ve had to chase them for things that should have been resolved the first time I mentioned them, and the complete lack of follow-through is honestly astounding. If this company struggles this much with the absolute minimum, I can’t imagine how they’d handle anything remotely important. In my experience, they’ve been unreliable, unprofessional, and overwhelmingly disappointing. I wouldn’t recommend them to anyone—not even as a last resort.

Experiencia fantástica: Customer service representatives Jonathan & Roland Desir always help me with any issue that I need support with. My Las Brisas community manager Dina Russo also is extremely efficient & supportive with all issues. Their secretary Jessica is very helpful as well as their entire staff members. They truly make an excellent team that always provide home owners & renters a true VIP service. I highly recommend them & will always be grateful for their endless support & collaboration.

Experiencia fantástica: HOAs have their pros and cons but when dealing with Pines Property Management there is staff like Jonathan that is very helpful and provides excellent guidance with the modification process.

Experiencia fantástica: Jonathan fixed my problem in just a few minutes...great job

Experiencia fantástica: JonathanP was incredibly helpful. However, I strongly disagree with the policy regarding painting bands. It completely alters the characteristics of the house I purchased and gives the community a rather gloomy and depressing appearance. We live in the sunny state where vibrant colors come alive, and now our house is a dull, monotonous shade. The person who devised this policy should definitely seek some form of therapy; it resembles an asylum. Just to clarify, the rating was for Jonathan, not the policy!

Experiencia fantástica: All good. Johnathan was helpful and courteous. He made my modification request very easy.

Experiencia fantástica: Excelent explain to my courtesy notice.noticias.. Very profesional

Experiencia fantástica: Jonathan was a great help today and was very friendly in helping resolve an issue I had today.

Experiencia fantástica: I had an excellent experience working with Jonathan, our HOA modification specialist. From start to finish, he was professional, knowledgeable, and incredibly helpful. He guided me through every step of the process, answered all my questions quickly, and made sure everything was done correctly and on time. Jonathan’s attention to detail and great communication made the whole experience smooth and stress free. I truly appreciate his support and dedication. Highly recommended!

Experiencia fantástica: I want to give a big thank-you to Jonathan for his excellent support. He was extremely helpful in answering all my questions about my HOA violations and guided me through the process clearly and professionally. He also approved my paint permit incredibly quickly, showing outstanding customer service and responsiveness. I truly appreciate his help and the great experience he provided.

Experiencia fantástica: Went to office for clarity on a violation on my bushes covering A/C since I am a corner unit for the last 10 plus years it always has been a "L" shape because you need a section open to access A/C unit. Unfortunately, I need to plant approx 2 more to create a broken "U" in a way where I could still have access and distort the view of the A/C unit from otherside. I was unhappy with decision but the young man that took care of me "Areneil" was courteous and professional. It was reasonable and the were willing to work with me.

Experiencia fantástica: I am knew to the community and Jonathan has been very helpful from the beginning. I think I have never worked with anyone more helpful then him 10 star ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ for him

Experiencia fantástica: Mr. Jonathan is top notch and worth 5 stars indeed. Jonathan helped me during my deployment which in itself brought many challenges. He realized the challenges and his professionalism and assistance were impeccable. Thank you kindly sir...keep up the great work.

Experiencia fantástica: Excellent company—professional, reliable, and accurate from start to finish. They completed my roof on time and with state-of-the-art quality. Truly serious about their work and customer satisfaction. Highly recommend!

Experiencia fantástica: I definitely have to give 5 plus stars to Pines Property Management... ESPECIALLY Jonathan G (Fernando ). Jonathan was EXTREMELY patient , helpful, knowledgable and understanding. 5 thumbs to Jonathan!!!! He went above and beyond to help me with my violations. And the best part is , he was so friendly!! Thank you very much Jonathan (Fernando )!!!

Experiencia fantástica: He was the greatest help I could ask for Johnathan the Bess

Experiencia fantástica: Jonathan was absolutely amazing. Very pleasant and helpful. I was skeptical of the homeowners association and all the rules until I met him. Thank you so much

Experiencia fantástica: Jonathan was friendly, upbeat and very helpful from the initial meeting. He took the time to show me the color options and provided guidance which made the process much simpler and ensured I had everything I needed.

Experiencia fantástica: I just would like to say Roland is a very polite person. He is very knowledgeable about the job and is always willing to offer his assistance. Sometimes I feel a little frustrated going to the office but Roland is always willing to go above & beyond to help out.

Experiencia fantástica: Great service. I went on behalf of a client if mine and Robert went out of his way to help me with a complicated issue. Amazing customer service. Thank you Robert !!!!

Experiencia fantástica: Dear Pines Property Management, I wanted to take a moment to share my appreciation for the excellent service I received during my recent visit. Jonathan was truly wonderful to meet. He helped us a great deal in choosing the best options for our house and took the time to explain all the details clearly. He is an excellent person to work with, and we are very grateful for his professionalism and support. Thank you again for the outstanding service.

Experiencia fantástica: Pines Property Management LLC has provided efficient service and their employee, Jonathan, has been really kind and insightful with objectives I want to achieve as a homeowner

Experiencia fantástica: Probably every property management company receives its share of critique, given their role in enforcing HOA and board rules and managing resident services. Yet every so often, you come across an employee who goes above and beyond expectations, consistently delivering exceptional service. Jonathan, from the Pembroke Pines office, has demonstrated remarkable professionalism, warmth, and attention to detail. More than once, I’ve left the office thinking, “I really got things done today.” His ability to handle inquiries promptly while staying friendly and solution-oriented reflects a genuine commitment to excellence. Jonathan is truly an asset to that office and a shining example of outstanding customer care. Five stars and a heartfelt thank you.

Experiencia fantástica: Jonathan, at Pines property is very knowledgeable courteous he’s an access to the company anytime we have a problem he knows how to deal with it

Experiencia fantástica: Thank you to Roland for giving us an easy, friendly and exceptional service!

Experiencia fantástica: Johnathan customer service is awesome. Took time to explain and is very knowledgeable.

Experiencia fantástica: Jonathan was so helpful, patient and kind!!!! A pleasant surprise compared to other HOAs. I am so glad we are now living in Silver Lakes thanks to people like Jonathan!!!!

Experiencia fantástica: My mother and I headed into the Pines Property management office not expecting anything less than a fight, but instead we were spoken to with respect and warmth from Jonathan. He was, is, an amazing soul that helped my parents in a tough situation. I am amazed and would only recommend Jonathan if you ever need any property management assistance.

Experiencia fantástica: Jonathan is amazing, provided excellent service and walk us through the process. Truly a wonderful asset to the HOA.

Experiencia fantástica: My name is Ercilia Badia from 3356 SW 173rd Way Miramar. Jonathan was very helpful when I visited the office and handles all my needs.

Experiencia fantástica: Jonathan has been an incredible support in assisting my elderly parents through their modification process. His diligence, knowledge, and professionalism made the experience seamless and reassuring. He’s not only efficient but also patient and compassionate — qualities that are rare and deeply appreciated. We truly need more people like Jonathan in this world.

Experiencia fantástica: Everyone on the team is incredibly helpful. My experience with Pines Property Management was top notch. I don't always like the rules that my community has in place but I understand they are in place for a reason and the team was patient and understanding about my circumstances. They took their time and made me feel understood.

Experiencia negativa: Horrible. Opening personal lawsuit and working on class action lawsuit. They don’t answer phones nor response to email. Send billions and fines without merit. They need to be stop and sue!!!! The financial account manager, Reiner (if that’s his real name), hung up on me and refuse to take calls. He too to be seek and sued.

Experiencia negativa: I have been working to assist a client who recently sold a home within a community managed by Pines Property Management. Unfortunately, our experience in attempting to resolve an HOA violation has been incredibly frustrating, unnecessarily prolonged, and overall deeply unsatisfactory. Despite multiple efforts—both via phone and email—to obtain clarity and close out this matter, communication has been inconsistent at best. Messages often go unanswered, and when we do receive a response, it frequently requests the same documentation that has already been submitted multiple times. In an effort to expedite the process, I have even gone to the management office in person, only to encounter further delays and a lack of resolution. The involvement of third-party answering services and the repetitive nature of the correspondence have only added to the confusion. All parties involved are now beyond frustrated and at a loss as to how to proceed. At this point, we are simply trying to finalize the closure of a resolved violation—nothing more. This process began in MAY, 4 months ago. Would like it resolved if someone could please help us.

Experiencia negativa: The bureaucracy of Pines Property Management is abysmal and it seems by their recent actions that they are dragging residents in the mud for arbitrary violations...

Experiencia negativa: They are THE ABSOLUTE worse management company. I've contacted them 3x trying to get an issue resolved. I was told the last call would be escalated to management priority and guaranteed SOMEONE would get back to me by the end of THAT business day before 5pm...guess what.. it's been a week. No one has called and I ended up figuring out the problem myself. Since then I've received a violation that is faulty..tried to call them another 5x. I ABSOLUTELY hate them managing Silverlakes. I pray to God someone better takes over.

Experiencia negativa: WARNING: AVOID PINES PROPERTY MANAGEMENT AT ALL COSTS I have NEVER encountered a more incompetent, predatory, and downright sadistic property management outfit than Pines Property Management. They behave like amateur extortionists, slapping homeowners with arbitrary “fines” and vague “violations” while hiding behind boilerplate CC&Rs they interpret however it suits them. They pester you with endless demands—demanding your sidewalk look like a showroom floor despite PROFESSIONAL-GRADE pressure cleaning—then threaten you with $100/day penalties if you dare to question their so-called standards. Don’t be fooled by their glossy mailers and “certified” letters. Behind the corporate veneer is a bunch of bullies who thrive on micromanaging your life, wasting your time, and milking your wallet. Their “enforcement committee” Zoom hearings are a Kafkaesque joke—show up with proof you’ve complied, and they still find a way to nickel-and-dime you. Save yourself the agony: run, don’t walk, away from Pines Property Management. They will weaponize the tiniest speck of dirt as leverage to harass and intimidate you. If zero stars were an option, they’d still find a way to charge you for it.

Experiencia negativa: The only way to assign a star is if I am rating them on their expertise in the art of the runaround. In which case I could give them 5 stars. Every time I have to call it's torture. They are the worst management company.

Experiencia negativa: This is the worst management company I’ve ever dealt with. If it were possible to give zero stars, I absolutely would. They made a clear error while reviewing the application, claiming there was no credit score—despite the fact that not only was a score present, but it was well above the required threshold. Documentation from all three major credit bureaus was provided. Terrible company. If you're looking to create a major headache for yourself, go ahead and move into this community. Truly the worst of the worst.

Experiencia negativa: If I could give this company 0 Stars I would. The customer service and inability to assist is borderline incompetent. Roland in the approval depart has been sitting an approval for 2 months. He said he would get back to us the one time we spoke to him, never did. We reach out to him every other day and no response. We email him and no response. If you can avoid dealing with this unprofessional company I would.

Experiencia negativa: Beware if you're thinking about renting or purchasing a property and your HOA is managed by these people. Disorganized unresponsive office, high employee turnover. They changed their payment system so I wasn't able to pay online for a long time. Tried contacting them several times no one EVER responds but then I get a threatening letter saying that they're sending my account to collections. Couldn't get any clear answers or help from the clueless office manager when I finally did get in touch with them (had to go in the middle of a workday to talk to someone in person). Now have to go through attorneys to get my account back in good standing. Nightmare experience.

Experiencia negativa: They are the worst. I am only giving 2 stars because there is one guy that whenever I speak to him or he responds to emails thigs get done. His name is ROLAND and he is the only one that takes time to REALLY HELP and answer questions. Emails go answered, message are not returned, modification requests take forever, but they are quick to harass you for violations and parking when there is no guest parking a neighborhood with 4 plus bedroom homes which means.. lots of visitors and cars. JUST RIDICULOUS

Experiencia fantástica: This weekend I had rented a pavilion at Silver Lakes and had forgotten to get my account updated in order to gain access to the restrooms at the pool. I reached out to the support team on Friday trying to get access for the party on Sunday and had little hope it would get resolved by then, being the weekend and all. The agent assigned to my ticket was amazing, Eileen Rosado was the agent assigned to my case and was in constant communication with me along the way. Well I received access to the gate on Sunday morning! It’s rare to find this kind of service now a days, so I am very thankful to Eileen Rosado to get this resolved even though she was out her normal working hours.

Experiencia negativa: Do you enjoy seeing your elderly neighbors risk their limbs try to level the sidewalk because they got a nastygram from the HOA, Do you like paying monthly dues that cover "pool maintenance" for a pool that has been closed for 2 years Do you like the thrill of having to send your realter to the office on your closing day with photos of your shrubs and a tape measure to prove they are in fact within the acceptable range, well have i got a place for you! here at Silverlake's/pines property management they pride themselves on providing the worst service possible. want to add a fence? they will process this "within 45 days" just make sure on day 30 you call and check up so they can remind you they have 45 days. Then on day 46 call back so they can tell "oh hang on we will do it now" and have it done in 38 seconds Go out to sea for military deployment? don't worry they will insure your family gets that notice that you need pressure wash something, but trust me they are empathetic they understand that although you may not be available for another week they believe in empowerment. Your spouse should be able to handle it if not its only a hundred dollars per day until you can prove you corrected it. Want to sell your house? perfect they would love to assist. They will help, they understand the months leading up to the sale can be stressful as you get everything in order. To help you out they will wait until 2 weeks prior to your closing date to hit you with a dozen notices to correct or they will put a lien on the house. Don't worry though these notices are very specific some examples include "improper landscaping" with a photo of your whole property (obviously to indicate that you need to add a shrub under your garage lamp) or "remove dead palms" with a photo of your neighbors trees And they will be by in 3 short weeks to verify your corrections were made I've lived in bad areas and not had as many people walk the streets and going through peoples cars as happened in this community with a "paid roving guard" I honestly saw an elderly man trying to jack up his sidewalk with a bottle jack and reaching his arm under it to dig out dirt in order to clear one of his "violations" They don't even have level sidewalks on the community walkways that THEY ARE IN CHARGE OF the community was fine but the HOA was enough to make us leave

Experiencia negativa: Has to be the worst possible management company. They are In charge of the HOA for my neighborhood. They target renters. Completely unfair with their writeups. The HOA violations are not equal for all residents. They bill ridiculous fines in excess of over $1000+. Feels like they are run like a small mom and pop shop. Hard to get in touch with people and offer zero help. They direct you to the HOA. Be warned! They write up something and 8 other properties have the same issue but don’t get written up. Like having an alarm sign in your yard… I get written up but my neighbor doesn’t… did I mention he owns? Yup. Be warned. Also notice most of their good reviews have written less than 10 reviews overall with most being less than 5.