Exclusive Property Management

Experiencia fantástica: Heather has always been very helpful and given very friendly customer service. Unlike other HOA companies that I’ve experienced.

Experiencia negativa: they suck

Experiencia fantástica: Since they took over managing our development Golden Bay, it has been amzing, especially Wendy Phillips, always supportive, quick to respond, and walays helpful. just amazing. thank you.

Experiencia fantástica: Wendy consistently goes above and beyond. Her professionalism, attention to detail, and clear communication makes her someone you can fully trust. Highly recommend working with her.

Experiencia fantástica: Wendy has been awesome to work with. She’s communicative, timely, and always respectful. It’s honestly rare to deal with someone so organized and easy to coordinate with. Truly a pleasure working with her.

Experiencia fantástica: Wendy is an outstanding professional—responsive, respectful, and a true pleasure to work with.

Experiencia fantástica: Wendy was beyond helpful to me as a vendor for Palm Aire! She is communicative, timely and respectful. I couldn’t ask for more when dealing with a community decision maker. Managers like her are far and few between but it has truly been a pleasure working with her

Experiencia fantástica: Wendy Philips is an amazing property manager. Hands on and very responsive.

Experiencia fantástica: Our experience with the Steve who is the person overseeing the PACC5 maintenance buildings and ground has been amazing He is a very hard and serious worker who goes above and beyond his duties. His working relationship with other workers onside is excellent, friendly and always ready to help the cleaning crew, contractors and visitors. His social skills dealing with owners and residents to address their concerns are impeccable. He take the time to listen and immediately address the problems. We think that PACC5 is extremely lucky to have him as our property facilities supervisor Thanks for his hiring. Ivan and Ana Locci PACC5 owners

Experiencia fantástica: I’d like to thank Heather Silpat for her continued help and guidance throughout the HOA approval process for my current clients. We are currently under contract, and she has been extremely helpful in explaining all HOA requirements and answering our questions along the way. We truly appreciate her support as we move through the process.

Experiencia fantástica: EPM has been working with our community, and we were assigned the best CAM. She is very attentive, and she gets the job done. CC Thanks for making a difference. I know it's a tedious and demanding industry, especially dealing with association that have many issues, but you got this.

Experiencia fantástica: As a unit owner in a condo managed by Exclusive Property Management, I’ve had a great experience working with them. Wendy in particular has been fantastic — always responsive, professional, and easy to work with. The team handles everything with class, and communication is clear and timely. It’s reassuring to have a management company that stays on top of things and truly cares about the property and the owners. Overall, it’s been a pleasure working with Exclusive Property Management.

Experiencia fantástica: Exclusive Property Management is a great company—very accommodating and quick to respond. I would especially like to mention Heather Silpat, Customer Service Representative, who does an excellent job. Her professionalism and responsiveness made the experience outstanding.

Experiencia fantástica: Leslie Puerta is a dedicated and indispensable manager at Lee Park Condos, and we are fortunate to have her supporting our HOA!

Experiencia fantástica: Job very well done Leslie. It has always been such a great experience every time that I have to deal with Leslie Puerta from Lee park condo in South Miami. She is a very knowledgeable, caring and customer oriented investment made by Exclusive Property Management by having her in the office. Great job Leslie and I am very proud of you. It is always a pleasure to contact you at the office. Your knowledge , kindness and assistance are greatly appreciated. Exclusive Property management needs to hire more people like Leslie Puerta.

Experiencia fantástica: Excellent service from Heather, very knowledgeable and what she is doing.

Experiencia fantástica: We've been working with Wendy for years on various properties. She's always a phone call away and ready to assist at any given moment. Great to have a property Manager that is this easy to work with.

Experiencia fantástica: Wendy at exclusive Property Management is the consummate professional. I have worked with her on multiple occasions and she has always been a pleasure to work with. She has a wealth of experience that allows her the ability to proactively find solutions to issues before they become major problems. As a result, she is a credit to her team at exclusive Property Mgmt. and to the industry. As well she is always looking out for her clients best interest. Keep up the great work Wendy, it does not go unnoticed!

Experiencia fantástica: As a vendor for Lee Park Condominium, I have great confidence in the professionalism of the Management Company EPM, and their property manager, Leslie Puerta. She consistently helps me process my invoices promptly and efficiently. EPM has a remarkable team, and I want to express my gratitude to Leslie and the entire EPM team for their support!

Experiencia fantástica: Always a pleasure! Heather at the front desk goes above and beyond to answer all questions.

Experiencia negativa: I have owned my condo for over 2O years and never had a problem with my HOA payments until exclusive property management took over. I pay my monthly payments through my bank ,bill pay, on time every month. One payment that was paid and monies were deleted from my account, was never cashed. I was unaware until I received a letter stating that I never paid it along with four months of late payments totaling 200.00 in late fees. I have been trying to rectify this situation with the accounting people , including letters from my bank stating to them it is not my fault. Since then I have no response on this matter, except getting more late fees.accumulating every month. I am not the only one in my community with problems with this company… It takes them 13 days after receiving there checks from our banks to process them. Something needs to change with there system!

Experiencia fantástica: The management company EPM demonstrates exceptional professionalism and efficiency. As owners of two units in Lee Park, we have seen firsthand how proactive they are—especially through their manager, Leslie Puerta and Board members—in helping resolve issues both within the units and with the tenants. Their clear communication, strong leadership, and commitment to service consistently deliver outstanding results. It is a pleasure to work with such a reliable and highly competent team

Experiencia negativa: Worst staff and customer service sucks. They shouldn’t be in the field. Extremely rude. Heather has a nasty attitude and staff speaks to you like they’re the victim and you owe them something. They also covered for a board member of the association we lived in for 8 weeks after our move out date when she was illegally withholding our deposit check. Per rules and regs of the association and their lease as well as Florida law, checks are to be released WITHIN 30 days. They covered for Randi Haiman of Riverwood in Miami for 60 days. Fraud and liars. Don’t deal with them. It ended with involving our attorney to get the check back. RESPONDING TO YOUR RESPONSE: I contacted Anna at Riverwood office at 10 am and told her the check needs to be cut that same day before I get my attorneys involved after her telling me numerous times it will take another few weeks for board approval. 20 minutes later I get a call saying “your check is now ready for pickup” once we picked it up, check was signed by Randi Haiman. I wonder how it was ready so fast? She knew she was doing something illegal due to her personal feelings about us as tenants who lived directly next door to her. I could sit here and write a list of all the stuff she was behind on. I will let you read my review on Riverwood Association google page. Hope you guys grow to hire better staff with better customer service.

Experiencia fantástica: Veronique has been absolutely amazing!!!!. She was so kind and helpful. She is truly an Angel sent from heaven . She is very professional and accurate. She’s the best !!!

Experiencia fantástica: Leslie and her Team are nothing short of just amazing! incredible response times and a pure pleasure to work with!

Experiencia negativa: If I could give zero Stars I would. This review is in reference to Boca Teeca condominium.. Exclusive Property Management has been managing this property for the last few years and during the time that they've been there, the maintenance on the condominium building has gone down. The catwalks need cleaning, the exit signs need to be repaired or replaced and the elevator certificates have expired, one in 2024 and one in 2025. I've sent Denise Wolf, two certified letters return receipt requested but unfortunately only one of the issues was responded to. I do not recommend Exclusive Property Management or Denise Wolf to anybody considering using this company. Also, additionally, they want all the residents to have a parking sticker on their car. However, you have renters that come in there and are not even registered and do not have a parking sticker on their car. I feel I'm not getting my money's worth and this will be escalated to the better Business bureau. I pay over 1,000 maintenance a month and I feel I deserve a refund because they are not doing their job. PS. I have photos of everything in case you need them. 10/8/25 - Response to owner. Please check your records. The last response I have from Denise was in May and the expired elevator certificates are still expired. Unless they were fixed today. Note that I do have pictures of the expired certificates. Also please address the exit sign on the 4th floor that is missing. Unless that was fixed today. Please address the reason why the catwalks are not cleaned regularly. Waiting to hear back from the board on this and Denise should keep us apprised as to what is going on with our maintenance of the whole condominium. Unless they were cleaned today. If these things are not resolved by October 10, 2025, We will be contacting the better Business bureau and if it is not resolved through the BBB I will go through the condominium Ombudsman. Trying to give you guys a heads up to get these items fixed before the condominium is deemed a fine.

Experiencia fantástica: Great Customer Service I just want to let a brief message to acknowledge the kindness and the useful attention Heather gave me during my visit to your office. Customer Service is a differentiator and Heather knows about it. Keep going!

Experiencia fantástica: I wish to praise the services I have received recently from Heather Silpat at Exclusive Property Managent in Fort Lauderdale, Fl. My problem was complex but she dealt with it patiently and gracefully.

Experiencia fantástica: Leslie Puerta has been an amazing Property Manager at LCAM!! She’s always super professional, ethical and helps with anything needed with my property! I know I can rely on her!! Thank you Leslie!!

Experiencia negativa: I had an extremely disappointing experience with this property management company due to the unprofessional behavior of an employee named Heather. From the moment our conversation began, her tone was condescending and dismissive. As someone who deals with real estate regularly, I expect clear communication and at least a basic level of courtesy—neither of which I received. Heather, who spoke with a strong accent, became impatient and increasingly rude when I asked for clarification on property details. Instead of helping resolve my questions, she cut me off repeatedly and acted as though my inquiries were an inconvenience. This type of behavior is unacceptable, especially in a field where professionalism and client service are essential. If this is the kind of “service” they allow their staff to provide, I would strongly caution anyone considering doing business with this management company.

Experiencia negativa: If you're considering buying a condo managed by EPM, DON'T! They're customer service doesn't exist. I own two condos at Manor Grove Village 1 in Wilton Manors. I have not heard from EPM since June 4, when they told me that my accounts were blocked because my accounts were turned over to collections. I had emailed them May 16 asking for the status of my many outstanding checks since they were re-hired by the association. They responded May 16 that my email was forwarded to the accounting department manager. When I hadn't received a response, I emailed them June 2. June 4, they told me I was in collections and to contact the associations lawyer. They never looked into my missing checks and I had to cancel many of them. I was forced to pay almost $1k in legal fees for a mess that EPM caused yet never acknowledged. The association used EPM a few years ago and then switched to another management company. Sadly, the association rehired EPM after a year without issues. There are several owners in this development experiencing the same problems with EPM.

Experiencia fantástica: I have had the pleasure of working with Denise Wolf as the property manager at Boca Teeca , and I cannot recommend her highly enough. Her expertise and professionalism are evident in every interaction, and she consistently goes the extra mile to ensure our property is well-maintained and our needs are met. I have complete confidence in her abilities, and she treats our property as if was her own, which is a rare and invaluable quality. Five stars for Denise Richard Mish Board President. Boca Teeca

Experiencia fantástica: Was extremely impressed with the help I got from EPM today July 25 to set up my website account. The ladies Heather, Jessica and Vee made my day, they all deserve a big bonus. Thanks ladies

Experiencia negativa: This is the worst managment company I have ever dealt with. They do not read the attachments we send them and insist in the same errors because......they don't read them.

Experiencia fantástica: I love Leslie’s attention, very professional and helpful. Hope she stays in the management forever. Thank you Leslie for all your help!!!

Experiencia fantástica: Leslie Puerta from EPM is always ready to answer all my questions as landlord at Lee Park condos. She is attentive and supportive, and even proactive in some topics that attain to my unit. Thanks Leslie!!!

Experiencia fantástica: Leslie Puerta is very friendly and can quickly help tenants or landlords solve problems every time we call her. I trust her very much and am grateful for her help!

Experiencia negativa: My experience with Exclusive Property Management, specifically through their representative Wendy Phillips, has been deeply disappointing and frustrating. As a unit owner at Manor Grove Village One, I reported multiple serious maintenance issues directly caused by roof work authorized by the condominium association—including a roof leak and the discovery of missing insulation in my attic space. Despite providing clear documentation, professional quotes, video evidence, and even references to the Association’s own governing documents (which clearly assign responsibility for such repairs to the Association), Exclusive Property Management continuously delayed, deflected, or outright denied responsibility. Their representative even misrepresented shared attic space as a private area—until it was confirmed otherwise—yet still refused corrective action. The lack of responsiveness, accountability, and basic follow-through has forced me to live with water-damaged ceilings, excessive heat from lack of insulation, and odor intrusion from neighboring units. These are not minor inconveniences—they are issues that affect habitability and comfort, and they stem directly from mismanaged repairs. Exclusive Property Management has failed in its duty to act in good faith, enforce the Association’s responsibilities, and protect the rights of the unit owners it claims to serve. I strongly advise other communities to think twice before hiring this company. Property management should mean advocating for and preserving property—not ignoring legitimate concerns and avoiding responsibility.

Experiencia fantástica: EPM has been managing our neighborhood for many years, they are really professional, knowledgeable and helpful. The owner, Steve, is a certified black belt in property management, so he helps us stay in compliance, up to date, and out of trouble in every way. Carroll and Chavez take care of our monthly bills and admin tasks and help us stay organized. They don't bother us with extraneous nonsense like some PM companies do, and they're there for us when we need anything. EPM gives excellent support and guidance for the board members, and helpful customer service to all the residents. I've served on the board of my community since 2014 and I could not have done it without the support and guidance from Steve and the fantastic team at EPM.

Experiencia negativa: We rented a condo for the winter. Had to put up a $500 deposit immediately. It's been over a month since the winter ended, and we still haven't got our deposit back, despite multiple phone calls. They treat you one way when they want money, and differently when they owe you money.

Experiencia fantástica: It has been a pleasure working directly with Magdy and Steve!! They are on top our business and have communicated with us every step of the way! I would recommend them for your property management needs!! Charles S - Secretary/Treasurer

Experiencia fantástica: Exceptional Support and Guidance from Exclusive Property Management I contacted Jay Mangel, one of the Managing Partners at Exclusive Property Management, when our community faced challenges with our current Property Manager. Jay was quick to listen, offer solutions, and guide us toward a beneficial path for our community, even before being hired as our new property management company. Once hired, we were assigned Steve Caballero, another Managing Partner, who assisted us through a difficult and tumultuous transition. Steve was there every step of the way—getting our financials back on track, supporting our current vendors, and helping us secure new ones. He truly “held our hands” through all the ups and downs we encountered during the transition period. Once things stabilized, Steve continued as our Property Manager and hit the ground running, securing bids and completing long-overdue projects. We could not have achieved such a positive outcome without the support of Steve and Jay at EPM. Additionally, I know I can reach out to Heather Silpat and Jessica Felch for any questions from the HOA Board or residents, and they are always quick to respond with answers and support. I would not hesitate to recommend EPM as a Property Management Company. With over 30 years of experience, they are reliable, helpful, and honest leaders in the industry.

Experiencia fantástica: Everyone has been extremely professional and on the ball. They have a great system to onboard condos. I would highly recommend the Exclusive group to manage your property.

Experiencia fantástica: 43rd Street Village Condo Association appreciates the excellent work and more importantly the guidance we received from Steve and his team at Exclusive Property Management. Professionally managing the community’s accounting and administration for over 15 years, providing guidance and assistance on everything condo related during challenging times, preparing budgets and meetings in accordance with Florida laws, etc.. Good service is hard to get these days. Thank you.

Experiencia fantástica: Hilsboro Mile Tower has used Exclusive for thirty years! I personally was President for almost 20 and relied on Steve Caballero every Budget season and for the many questions that arise with taking care of a multi-unit building! Chandra Persaud was our Bookkeeper and I probably had at least a contact weekly with her! Efficient, friendly, amazingly helpful, accurate and forward thinking!

Experiencia fantástica: Nicest environment to live in. Well managed place. Unparalleled tenant attention when needed and beyond. Thumps up for Leslie Puerta the manager for her professional and caring attitude.

Experiencia fantástica: Leslie Puerta always has her tenants wellbeing in mind and offers quick solutions and great customer service.

Experiencia fantástica: Exclusive Property Management has managed Parkridge East Condominium in Fortlauderdale for many years. They are the guiding force that assists myself, as the President of the Association, along with various Board of Directors and unit owners . Steve Caballero is the Manager and he is always willing to help and give advice on any matter or refer us to the appropriate person.Steve, every fall, reaches out to address our next years budget before the Board votes to approve. He gives us a timeline to get all mailings and maintenance coupons out on a timely delivery. Carroll Baccarat provides the Board with monthly financials and Chandra Persaud is in charge of paying our invoices twice a month. She Doesn’t hesitate to contact me or reach out to me by email if she has not received an invoice from one of our notable vendors. Gabriela Albert and Veronique manage our sales and leasing.. Parkridge East Condominium owners and board members are grateful to each and every employee of Exclusive Property Management. Diane GIove President, Parkridge East Condominium

Experiencia fantástica: Ms. Graves has been manager at our condo for just a few months and I find that she has been very effective in handling various situations including difficult ones. Her attitude and professional knowledge in management has been excellent.

Experiencia fantástica: We have been working with Lysia and Exclusive Property Management for quite some time now and they have been excellent to work with. They always provide prompt and professional communication! We highly recommend them!

Experiencia fantástica: Ana Figueredo is a great property manager to work with. As a vendor for one of her communities she has great communication to assist us in scheduling and billing. I look forward to continue working with her.

Experiencia fantástica: Very nice and has been helpful with most of my needs

Experiencia fantástica: LYSIA GREAVES OUR MANAGER AT CCA IS “D” MACHINE COMPLAINTS TURNS TO SOLUTIONS

Experiencia fantástica: It's truly been a pleasure working with Ana Figueredo. She's a fantastic property manager who communicates exceptionally well and is on top of everything. I really appreciate her proactive approach in asking the tough questions when necessary and her diligent follow-up. I can't say enough good things – it's a genuine pleasure to work with her.

Experiencia fantástica: Shawn & Sons Plumbing Inc. It has always been a pleasure working with Ana Figueredo. We find her very helpful and on top of everything at Palm Lakes Condo. We appreciate her very much. Her dedication to maintaining the property at the highest standard truly shows, and it’s clear that the residents are in the best hands. It was an absolute pleasure collaborating with someone so professional, organized, and committed to excellence.

Experiencia fantástica: Ana is extremely professional and she has amazing follow up skills. She cares about her responsibilities and is extremely attentive.

Experiencia fantástica: On behalf of our family, we would like to express our sincere gratitude Lysia Greaves, Property Manager Cypress Chase Condominium Association For her professional and prompt service. We highly value her competence, efficiency, and attention to detail, contributing to our comfort and customer satisfaction. Her work deserves the highest praise and recognition. We wish her further success in her professional activities and look forward to continued fruitful cooperation."

Experiencia fantástica: Great place, handled by serious and responsible people that can make your life easier

Experiencia negativa: My experience with this management company has been a nightmare. We have had a few management companies and not had any problems like this. Since coming in it seems changes have been made without notifying home owners as now I am getting messages of late /DELINQUENT fees although payments are being received before the 10th of each month as written in the docs. Payments cannot be made in person at a local office or bank. Also NOT able to speak with a live person and emails are not answered in a timely manner. Delinquent is a new term/ charge that is being used to collect more money that has not been used by the association.

Experiencia fantástica: Lysia has shown great patience and ability under difficult circumstances.

Experiencia positiva: Lysia Greaves has been our property manager since September 2024. The Association was a mess at that time. SInce then, she was able to resolve many important outstanding issues. Her personnality and knowledge make things easier to be accomplish and open discussions on Association matters are happening in a constructive manner wiht respect and fareness and according to our Declaration, Bylaws and Rules and Florida's laws on condo Association. For proper understanding, I never give 5 starts but I would give her 4.5 stars.

Experiencia fantástica: We had the pleasure of working with Ana on a recent window tinting project at Palm Lakes Condo Association, and we couldn’t be more impressed. From start to finish, Ana was on top of every detail, ensuring that everything was handled smoothly and efficiently. Her dedication to maintaining the property at the highest standard truly shows, and it’s clear that the residents are in the best hands. It was an absolute pleasure collaborating with someone so professional, organized, and committed to excellence. We look forward to working together again in the future!

Experiencia fantástica: Ana Figueredo was professional, personable and a valued resource. She has brought transparency to the workings of the property management company and the board. We're so glad to finally have someone who understands the needs of the homeowners.

Experiencia fantástica: I have to take a minute to say what a true pleasure it has been interacting with Ana Figueredo! Just two days ago I really needed her help with some paperwork, she stopped everything and helped me right then and there. Usually it not the case as we know. Thanks Ana!!

Experiencia negativa: This management company took over the condominium in which we have a rental property. The tenants left and they took over 60 days to return their deposit, and for that to happened we had to call every day and go to the office to get the check, because multiple times they told us the check was mailed and it wasn’t. Now we have new tenants that had submitted an application and they are taking as long as they want to approve them, I emailed Veronique for updates and no answered, called several times no response. In this association we have gone through many property management companies and this one is by far the worst, if you are considering hiring them beware that they are unresponsive, they don’t follow association rules (they make their own) and they don’t understand that we are their customers and they are not doing us any favors.

Experiencia fantástica: Our property manager at Palm Lakes, whose name is Ana Has come into a very difficult situation and has Gone above and beyond to learn as quickly as possible, the ins and outs of our property. She has assimilated easily and has gained the respect of many of our residents. We all wish her continued success here at Palm Lakes

Experiencia fantástica: Love my apartment. Our new property manager is wonderful! She’s really doing a good job.

Experiencia fantástica: I went to Palm Lakes condo property Management office today to get a temporary parking permit & the Property Manager greeted me as i entered with a hello & a nice smile as she always doe"s . i explained my need & She helped me in a fast & efficient manner & i was out of there within 4 mins. very happy for the service. Anna * Annette are always friendly & welcoming whenever i visit.

Experiencia fantástica: Ana is always a pleasure to work with on any issues that may come up. Her professionalism and knowledge make her a very good fit for our complex.

Experiencia fantástica: Ana Figueredo has demonstrated to be a very talented and efficient property manager. She is knowledgeable and knows well the workarounds for maintaining and safekeeping a condominium comunity.

Experiencia negativa: We own 2 properties in a gated community managed by this company, and occasionally need to engage with them on specific items. They made some mistakes and have not rectified them. They are scattered, slow, unprofessional and unresponsive. No-one takes any ownership or accountability, and it's often difficult to even get a reply. When we do, it's incomplete, grammatically mistake ridden, and generally useless. Would not recommend this company if you're looking for professionalism and service.

Experiencia negativa: I own several rental properties throughout Florida for the last 13 years and I have never come across a worse management company. This company recently took over my HOA in west palm beach. Within the first 30 days, they sent me a letter advising I was behind on HOA dues and interest/late charges were being added. I have never missed a payment in my life and have always been on autopay in full so not sure how I could have had a late charge. I contact EPM to inquire about it, they advised they pushed it to a collection agency, I called the collection agency to find out what was going on and they said I need to call the management company and handle with them. This management company has no idea what they are doing. I hope my HOA decides to fire them ASAP. If you are shopping around for a management company, steer clear of this one, there are way better ones in south Florida.

Experiencia fantástica: Wendy and her team go above and beyond to meet the needs of our condo association. We greatly appreciate their professionalism and consistency in a very challenging job.

Experiencia fantástica: As owner of 2 units in Lee Park Condominium I have been in contact with Leslie Puerta many times. She is a great manager and ready to help owners in any way. Goes the extra mile to find solutions and keeps us informed.

Experiencia fantástica: They are extremely responsible. Very professional. The best property management team we have ever had!

Experiencia fantástica: Leslie Puerta excellent communication. When I had questions about a problem in my apartment she was always available to provide detailed and timely responses. She made the process seamless by giving me accurate information, . refreshing to see a person that values customer satisfaction through effective communication.” Thank you Leslie and Exclusive Property Management for a great job.

Experiencia fantástica: We work with EPM on a very regular basis and we apprecitate them greatly. Gabriela Albert was able to turn around an estoppel in such a quick time to not delay a closing and we know just how hard that can be! Thank you!!

Experiencia fantástica: I had a fantastic experience with Tamica. She went above and beyond to assist me with updating my account, ensuring I avoided any potential late fees. Highly recommend EPM!

Experiencia negativa: Got a late fee notice for 8 cents Fees are 150 dollars now. The start of this hole deal began Because check was clearly wrote out right and on cashed on time. Called and never got a return call. Emailed copies of check and late fees never received any answer regarding item that wasn't my fault. Just received another notification no customer service at all. Next step is they will hear from a lawyer. This is do to no customer service from management company or association at Oakland Grove village condominium .

Experiencia negativa: EPM is NOT a good MGMT company, to those that pay their association fees using personal checks or Money orders, TAKE PICTURES OF YOUR PAYMENT, take PICTURES of the ENVELOPE when the Post Office stamps the date on it, then mail it. EPM has a SLICK habit of receiving payment, holding it until the the due date has past, then processing the payment after the due date, so that they can charge a late fee. Its July 17, and I mailed my payment July 1st, and the checks I mailed, have not been processed and or cashed.

Experiencia negativa: I have been trying to dispute my first time ever late fee and penalty since March. Until 2 weeks ago, I reached out again to check on the status just to find out today (mid July) that my dispute was not approved. I am so upset that there was no communication from the management company to advise me of the boards decision and now the late fee has snowballed to $350. Since March I have been on top of the all the hoa payments and immediately caught up on the missing amounts. I really wish the management company would have notified me soon for the board decision so I would not have a $350 late fee and penalty on my account

Experiencia fantástica: Ask Wendy Philips of EPM to contact the person who removes the Iguanas from PACC#5. You ans. immediately and it was removed within an hour. Thanks Wendy for your quick response.

Experiencia negativa: Their communication is horrible! I have been trying to log into their system to pay a bill and it has been impossible.

Experiencia negativa: I am a homeowner who was concerned about my ARC and had questions. First off, no one returns calls! Finally got imcontact Jessica who by the way is not the sharpest pencil in the box however I remained patient. Her dismissive responses were unacceptable and not helpful at all. She was rude and frustrated that I called her out on a huge mistake. Everyone makes them, but she was so defensive and rude. I finally got in touch with Tamica, who is amazing, and the problem was solved!

Experiencia fantástica: We had the pleasure to do a Roof job that is managed by Exclusive Propery Managment and they really left us speechless with how much they care for their residents, they made the process easy to understand and follow. their staff is very helpful and kind. they are really on top of their game :) thank you!!

Experiencia negativa: I live in a property called Watersedge. EPM are our so called property management company. This company needs to be put out of business. They have the worst customer service, they never answer the phone, their account department leave you wondering if the have a 1 st grader in charge. They send letters of complaint to wrong addresses, they send you to Attorneys who are even worst then they are about answering concerns and they send you to these so called Attorneys before they are sure of their assumptions. They hold HOA payments even though they are sent on time so it looks like you were late so the can collect a fee. DO NOT HIRE THIS COMPANY !

Experiencia negativa: Horrible customer service and very unprofessional. They do not respond to your emails and over the phone. I have requested the condo questionnaire paying the rush fee 100$. I need to have the money back now before I hire an attorney. The time that was needed to provide this document is already gone

Experiencia fantástica: I very much appreciate the quick action from Wendy Philips regarding plumbing. The quick response is the professionalism I have always expected from our property manager and happy to say she continues doing great work thanks

Experiencia fantástica: I have contacted Heather Silpat at EPM many times to ask for assistance with some customers' issues. The last one had to do with a City violation and Heather was able to help to resolve it. Heather is very consistent with providing excellent customer service. She returns the calls on a timely manner, she provides the information that I request, and she listens to my concerns.

Experiencia negativa: Horrible customer service. They do not respond to your emails and no one is ever available to speak to you to give you a solution to your problems. I’m talking about PACC 5 / HOA payments. I need to talk with someone responsible before I hire an attorney.

Experiencia fantástica: All maintenance issues were fixed very quickly. Jessica was so helpful and fantastic to communicate with, very professional and knowledgeable making the process a breeze. Thank you so much!!!

Experiencia fantástica: I have had many dealings with Jessica from EPM. She is always responsible and reliable! Great property management skills! Always responsive!

Experiencia fantástica: Epm was very helpful through out the stressful process of having to install a new roof. Jessica was very knowledgeable and made the ARC application process easy. Thanks EPM!

Experiencia fantástica: Jessica has done a great Job as property manager very diligent about her work

Experiencia fantástica: Always a pleasure working with Heather....always professional and great answering my questions and solving any issue with a smile!

Experiencia fantástica: Maintenance person Wilson Wilson went above and beyond this past Saturday night. He came on his off hours to help resolve a leak issue in one of the condo units. He not only helps resolve it but also stayed to get it cleaned up. Kudos to him.!

Experiencia fantástica: Staff is friendly and happy to help! Gabriella is great!

Experiencia negativa: They took over Coquina. Huge scam related to late fees for HOA payment. Very delayed to NO email response unless constantly following up. Very unclear email replies which seem to be intentional. Notice of violation letters suspiciously being received days after reviews have been submitted of my situation. It will not stop me from being honest. Make it right, hire new staff that want to work. I would take that over my fees refunded back to me as a service to my community. I DO NOT RECOMMEND THIS COMPANY! updated 8FEB2024: In response to the reply from the owner. To acknowledge my review one year later speaks for itself. My feedback was reported several times. My message to all is to simply not get involved with Exclusive Property Management.

Experiencia negativa: No one answers the phone, you have to leave a voicemail and are instructed to do so and you’ll receive a callback in 48 hrs. Nope! That was a lie! It’s been almost a month and no one has returned my call.

Experiencia negativa: I can't say enough bad things about this company. I actually don't understand how they are a legitimate business!!! I am having similar problems as those that others have stated to the point where I have been sent to collections (been served by a lawyer!). I have repeatedly and proactively tried to resolve the situation but am constantly ignored, hung up on, no response on emails, suddenly the person that sent the email no longer works there, there is no accounts department... every excuse under the sun. After reading all these horrendous reviews im no longer going to initiate resolution, it seems safer for me to continue paying my maintenance fee thru the collections lawyer so at least I don't get ripped off! FFS... HORRIFIC BUSINESS PRACTICES AND SHOULD BE PUT OUT OF BUSINESS!