555 Briarwood Cir STE 140
48108, Ann Arbor
+1248-888-4700

Horario de apertura

  • Domingo: (closed)
  • Lunes: 8:30-17h
  • Martes: 8:30-17h
  • Miércoles: 8:30-17h
  • Jueves: 8:30-17h
  • Viernes: 8:30-17h
  • Sábado: (closed)

Kramer-Triad Management Group se posiciona como un líder en la gestión de comunidades y propiedades en Ann Arbor y sus alrededores. Con un enfoque en la excelencia, nuestra misión es transformar cada comunidad que gestionamos en un lugar próspero y vibrante. Nuestro equipo de expertos está a su disposición para ofrecer una gama completa de servicios, que incluyen gestión de asociaciones de propietarios, mantenimiento profesional y soluciones de desarrollo inmobiliario.

Nuestros Servicios: Nos especializamos en la gestión integral de comunidades y ofrecemos soluciones innovadoras que cubren tanto las necesidades financieras como tecnológicas. Esto incluye el manejo de finanzas con altos estándares de seguridad, mantenimiento preventivo y desarrollo de programas de vida comunitaria que fomentan la interacción y el bienestar de los residentes. Cada comunidad es única, y nos esforzamos por entender sus necesidades específicas para garantizar una experiencia excepcional.

Comprometidos con la transparencia y el servicio al cliente, en Kramer-Triad también proporcionamos recursos valiosos, como herramientas en línea para facilitar la comunicación y la gestión, haciendo que la experiencia de ser parte de una comunidad sea placentera y eficiente.

Ya sea en Detroit, Grand Rapids o Ann Arbor, nuestra dedicación y pasión por el trabajo que realizamos son evidentes en cada interacción. Únete a nosotros para experimentar un alto nivel de gestión y apoyo profesional que eleva el estándar de vida en tu comunidad.

Nuestro comentario desde Agencias Inmobiliarias sobre Kramer-Triad Management Group:

El Kramer-Triad Management Group es reconocido por su excepcional equipo de profesionales que se esfuerzan por ofrecer un servicio outstanding a sus comunidades. Los clientes han expresado un alto nivel de satisfacción con varios miembros del equipo, incluyendo a Jamessa, Tracy, y Linda Martin, elogiando su dedicación, capacidad de respuesta y disposición para ir más allá en sus roles. Muchos residentes destacan la comunicación efectiva y las habilidades para resolver problemas demostradas por el equipo de gestión, lo que contribuye a una experiencia de vida positiva.

Los elogios específicos incluyen:

  • Jamessa es señalada por su profesionalismo y actitud 'puedo hacerlo', gestionando un sitio ocupado con eficiencia.
  • Tracy es reconocida por su asistencia proactiva, organizando eventos comunitarios útiles y brindando respuestas oportunas a las consultas.
  • Linda Martin recibe elogios por su prontitud y minuciosidad al tratar con las solicitudes de los residentes, a menudo yendo más allá para ayudar.

Sin embargo, algunos clientes han informado preocupaciones sobre la comunicación y los tiempos de respuesta en ciertas situaciones, indicando que ha habido ocasiones de retrasos en el seguimiento y problemas con las prácticas de facturación.

A pesar de estas preocupaciones, el equipo de Kramer-Triad Management Group se esfuerza por abordar cualquier desafío y aprecia la retroalimentación de los residentes para mejorar sus servicios. En general, son considerados una opción commendable para la gestión de propiedades, demostrando un firme compromiso con sus comunidades.

Kramer-Triad Management Group: Opiniones

3.5/5 (200 Opiniones)
April Publicada en Google 3 months ago

Experiencia fantástica: I am very pleased with Jamessa's professionalism and "can-do" attitude. This is a very busy site and she is on top of everything.

Kramer-Triad Management Group

Hi April, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Janessa. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

Christa Williams Publicada en Google 3 months ago

Experiencia fantástica: Tracy is a willing and supportive partner in our efforts to have a more sustainable University Commons. Thank you for the gift of Tracy.

Kramer-Triad Management Group

Christa, thank you for taking the time to share your experience working with Tracy. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Tracy and our team!

Kyle Hotchkin Publicada en Google 3 months ago

Experiencia fantástica: Jamessa is the best! Super reliable, easy to communicate with, and always delivers!

Kramer-Triad Management Group

Hi Kyle, thank you for your praise and kind comments about Jamessa. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Jamessa and our team.

Jude Mrudd Publicada en Google 4 months ago

Experiencia fantástica: I’d like to share our experience at sheltering Pines with our new manager, Michelle Thomas Michelle is our third manager,. We have been delighted with her service, her attention to detail, her promptness, Professional knowledge. Thank you, Michelle for all your hard work. Sheltering Pines BOD Judy Ruddy.

Kramer-Triad Management Group

Thank you for taking the time to share your experience working with Emily. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Emily and our team!

Jake Simmons Publicada en Google 4 months ago

Experiencia negativa: I would not recommend Kramers association to anyone. They seem to be unprofessional also keep raising association fees. Best of luck.

Kramer-Triad Management Group

Jake, we would love to address your concerns. Please email us directly at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Jacob Lewkow Publicada en Google 4 months ago

Experiencia negativa: Totally screwed our entire HOA and cost us thousands of dollars. Failed on so many levels. Do not give them a dime of your money.

Kramer-Triad Management Group

Jacob, we would love to address your concerns. Please email us directly at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Peter Publicada en Google 4 months ago

Experiencia negativa: One of the worst association we have deal with. I would not recommend.

Kramer-Triad Management Group

Peter, thank you for taking the time to rate us. If you are willing, contact us at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Toni Popa Publicada en Google 5 months ago

Experiencia fantástica: Menthe was wonderful. He was polite, timely and professional. He upgraded an outside outlet to standards above my expectations and truly representative of our condominiums.

Kramer-Triad Management Group

Hi Toni, thank you for your praise and kind comments about Menthe. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Menthe and our team.

Sue Leslie Publicada en Google 6 months ago

Experiencia negativa: I live in one of their properties in Michigan. I have found it difficult to receive timely follow up regarding significant owner requests and I have experienced very poor service as a longtime property owner.

Kramer-Triad Management Group

Sue, we would love to address your concerns. Please email us directly at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Sandy Bosker Publicada en Google 6 months ago

Experiencia fantástica: It was our pleasure to have worked with Zachary Xydis these past few weeks. He took the time to hear what we had to say about a situation going on. He was very polite and professional and promised to do some research about the situation. He was able to do so and bring some resolution to it. Thank you so much to Zachary and all He did. It was much appreciated! Sandy Bosker Hinchcliff

Kramer-Triad Management Group

Sandy, thank you for taking the time to share your experience working with
Zachary. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Zachary and our team.

Carol Barbour, PhD Publicada en Google 6 months ago

Experiencia fantástica: Tracy Vincent goes above and beyond to help members of the University Commons community. Recently she arranged to notarize a document my husband and I needed, helping us save time and much more convenient than going in to our bank. We appreciated that!

Kramer-Triad Management Group

Hi Carol, thank you for your praise and kind comments about Rebecca. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Rebecca and our team.

Lisa Lemble Publicada en Google 7 months ago

Experiencia fantástica: Just received the Pittsfield Village Condo Association newsletter for October. Having been the editor of community organization newsletters, I know how much effort has to go into coaxing information from committees, the Board, and members, and organizing it in an attractive and easy-to-read document. I really appreciate the truly excellent job Tracy does pulling it all together every month. Thank you!

Kramer-Triad Management Group

Hi Lisa, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Tracy. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

Roshan Jagsi Publicada en Google 8 months ago

Experiencia fantástica: Tracy Vincent has been an immense help for all my queries for a long time. She has been there for me with a smile every time I have needed help. Thank you Tracy for being such a kind helper. Roshie

Kramer-Triad Management Group

Hi Roshan, thank you for the thoughtful review regarding your experience with Kramer-Triad Management Group. We share your enthusiasm and praise for Tracy and we are grateful to have Tracy on our team. Many of our Boards and prospective clients look at reviews when making a decision about contracting for our services and we are grateful you decided to share your feedback. Once again, thank you for taking the time to share your experience, and we appreciate the opportunity to be of service to you.

Kathleen Barrett Publicada en Google 8 months ago

Experiencia negativa: For two years now, costs have risen, and a special assessment given, yet there air conditioning has not been repaired. Many condo owners had to buy personal air conditioners just to survive the heat. They refuse to answer complaints. The grounds are overgrown with weeds (often many feet tall) and to clean up they simply weed whack them down, including the flowers. This property is in an affluent area and is beginning tolook more like a slum. What this company has done since taking over is disgraceful.

Kramer-Triad Management Group

We would love to address your concerns. Please email us directly at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Y Dimcheff Publicada en Google 9 months ago

Experiencia fantástica: Rebecca at the University Commons has been so wonderful to work with in helping my in-laws transition to assisted living. She was able to point us to resources for in-home care while we searched for possible future living arrangements. She has always been able to answer our questions and help with whatever needs we have.

Kramer-Triad Management Group

Thank you for taking the time to share your experience working with Rebecca. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Rebecca and our team.

Ashley Gayden Publicada en Google 9 months ago

Experiencia fantástica: We enjoy living at Meadows of Arbor Ridge and recently had the pleasure of meeting our manager, Linda Lockett. She was genuinely kind and spent a moment to chat with us. Our board seems to really care about our community as well. We are enjoying living in MI so far!

Kramer-Triad Management Group

Hi Ashley, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Linda. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

Henrietta Makowski Publicada en Google 9 months ago

Experiencia fantástica: I am both a condo owner and board member of Lenox Park in Novi. Linda Martin is efficient, knowledgeable and has been a pleasure to work with and I see how she cares about the community and its members. She is fair and consistent in dealing with the community and timely in responses to the concerns brought to her for resolution. She has been a tremendous asset to our board and is definitely an asset to Kramer-Triad.

Kramer-Triad Management Group

Hi Henrietta, thank you for your praise and kind comments about Linda. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Linda and our team.

Joanne Lamar Publicada en Google 9 months ago

Experiencia fantástica: Kramer-Triad has been our HOA management provider for over a year now. What a difference we are experiencing! Kristin handles everything professionally and with a great attitude! Definitely a positive move!

Kramer-Triad Management Group

Hi Joanne, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Kristin. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

Ashley Currier Publicada en Google 9 months ago

Experiencia fantástica: I am a contractor who works with Kramer Triad regularly and I always receive prompt response and help from the Kramer-Triad group. Especially Lisa S.

Kramer-Triad Management Group

Hi Ashley, your wonderful feedback and rating mean a lot to us!

Gayle Hinman Publicada en Google 9 months ago

Experiencia fantástica: I have had the pleasure of working with and learning from Linda Martin for 11 years. Linda is our property manage and Senior Community Director from Associa Kramer-Triad Management Group. During our association with Linda Martin, our board has thrived from her guidance, leadership and knowledge. Linda gives of herself daily in a professional, kind and supportive manner. We have been and remain very thankful for our association with both Linda and Kramer-Triad.

Kramer-Triad Management Group

Hi Gayle, thank you for your praise and kind comments about Linda. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Linda and our team.

Louisa Self Publicada en Google 9 months ago

Experiencia fantástica: Michelle has been great to work with at Kramer triad. She answers questions promptly and follows up on our requests.

Kramer-Triad Management Group

Hi Louisa, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Michelle. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

Linda Shevrin Publicada en Google 9 months ago

Experiencia fantástica: Kramer trod withdrew HOA dues after my condo was sold. We tried to get a refund since July7,2025, but were unsuccessful until LINDA MARTIN made sure our check was sent. Thanks to Linda Martin’s efforts we received our Refund check. Linda Shevrin Forner owner of 37143 Southwind Court and Farmington Hills, MI 48331 . M

Kramer-Triad Management Group

Thank you for taking the time to share your experience working with Linda. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Linda and our team.

Debra Maxson Publicada en Google 9 months ago

Experiencia fantástica: Our Kramer manager Lisa Schemanski is the best one we have had and I have lived here since 2007 she is always efficient in taking care of our problems

Kramer-Triad Management Group

Hi Debra, thank you for your praise and kind comments about Lisa. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Kramer-Triad Management Group and our team.

Marcia Gahry Publicada en Google 9 months ago

Experiencia negativa: I have been begging for a call back for days. I was promised a call that never came. I’ve emailed customer service and community archives. I can’t get anyone on the phone outside of a call center

Kramer-Triad Management Group

We would love to address your concerns. Please email us directly at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Ellen Miller Publicada en Google 9 months ago

Experiencia fantástica: I’ve worked with Lisa for several years now and I highly recommend her! Despite how very busy I know she is, she always seems to find time to give our community her prompt attention! As a board member I appreciate all she does for us!

Kramer-Triad Management Group

Hi Ellen, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Lisa. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

Vidya Bhat Shah Publicada en Google 9 months ago

Experiencia fantástica: Matthew Fuller provides exceptional service @ Kramer Triad Management! Communicative, detail oriented and thoughtful, we appreciate his proactive approach to condo management.

Kramer-Triad Management Group

Hi Vidya, thank you for taking the time to share your experience working with Matthew. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Matthew and our team.

M Sh Publicada en Google 9 months ago

Experiencia negativa: There is no communication with this people they raised the association fee we did not get notified and they started to charge all this fees for lock box interest , and did not give us any notification that we are getting charged until our charges came to 6000 dollars and they said they send us certified mail which we never received .they had our email address and our phone number but they left us in dark and they demanded all this money we had to pay , we always paid them one month ahead ,but with all this charges we went negative and we were paying 45 less than it was required without knowing every time I called they said we can not discuss our account .

Kramer-Triad Management Group

We would love to address your concerns. If you are willing, contact us at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Cathy S Publicada en Google 10 months ago

Experiencia negativa: We have had several homes break the bylaws in our subdivision and there has been almost NO follow through by Kramer Triad. We are paying association fees for a service by this company and they continue to dismiss written complaints without resolution. Do not pick this company as your association manager.

Kramer-Triad Management Group

Cathy, we would love to address your concerns. If you are willing, contact us at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Kathleen Irvin Publicada en Google 10 months ago

Experiencia fantástica: Tracy Vincent: Tracy is very personable. She responds to me quickly with any questions I have. Prior to Covid, she was setting up once monthly activities that were really nice. She is very, very good at what she does. Now that it is Post Covid by 3 years, she continues to provide activities that match the Village's needs. She responds to my questions within the day, if not hours. She is an excellent employee.

Kramer-Triad Management Group

Kathleen, thank you for taking the time to share your experience working with Tracy. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Tracy and our team!

Denise Brohl Publicada en Google 10 months ago

Experiencia negativa: My deck is rotting and the boards are very unsafe. The deck needs to be replaced. Thank you!

Kramer-Triad Management Group

Denise, we would love to address your concerns. If you are willing, contact us at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Jeffrey Rinvelt Publicada en Google 10 months ago

Experiencia negativa: Do not use for HOA management. Pricing out of line and communication was awful. You have been warned.

Kramer-Triad Management Group

Jeffery, thank you for taking the time to rate us. Unfortunately, Kramer Triad Management no longer manages your community; however, if we can be of further assistance, please contact us at [email protected].

Michele Schiftar Publicada en Google 10 months ago

Experiencia fantástica: Jehiquita Yharbrough was extremely helpful in providing assistance to obtain required information for our condo unit. Professional and courteous!

Kramer-Triad Management Group

Hi Michele, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Jehiquita. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

mary holtze Publicada en Google 10 months ago

Experiencia fantástica: Tracy Vincent is fabulous! When I have a problem here, I go to Tracy because I know she will make sure it gets resolved. She is a pleasure to work with.

Kramer-Triad Management Group

Hi Mary, thank you for your praise and kind comments about Tracy. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Tracy and our team.

Lydia Bates Publicada en Google 10 months ago

Experiencia fantástica: Tracy is a gem. She solves problems and finds needed info promptly. The world needs more Tracies. we are so lucky to have her business acumen.....

Kramer-Triad Management Group

Lydia, thank you for your praise and kind comments about Tracy. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Tracy and our team.

Carolyn Cardoza Publicada en Google 11 months ago

Experiencia fantástica: I would like to say that I think we have the best staff assisting and guiding us here at University Commons. Mark, Bob, Rebecca are so responsive and generous. And an extra shout out to Tracy who goes above and beyond to help and is always so positive. Thanks. Carolyn C.

Kramer-Triad Management Group

Hi Carolyn, we're happy to hear you had such a positive experience with our team!

Deepa Sinha Publicada en Google 11 months ago

Experiencia fantástica: Kramer Triads group’s Linda Martin was extremely helpful to me to solve my problem. She went out of her wayto help me. I couldn’t do that by myself. She was very helpful polite and pleasant to talk to. She made me very comfortable. Thank to LindaMartin

Kramer-Triad Management Group

Hi Deepa, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Linda. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

Phil Arnold Publicada en Google 11 months ago

Experiencia fantástica: Both as chair of our condo architectural review committee and individual homeowner, Linda Martin has provided timely and meaningful responses to the many issues that needed resolution.

Kramer-Triad Management Group

Hi Phil, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Linda. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

Mary Lofy Publicada en Google 11 months ago

Experiencia fantástica: Tracy does a great job overall and her news features are so good in all the ways that count--clear, fun, comprehensive, and easy to absorb. Thanks Tracy for real lift and important information clearly shared...

Kramer-Triad Management Group

Mary, thank you for taking the time to share your experience working with Tracy. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Tracy and our team!

Vernee Vanfield Publicada en Google 11 months ago

Experiencia fantástica: Linda Martin was professional and patient while working with her with a modification; she responded to emails and ticket requests promptly.

Kramer-Triad Management Group

Hi Vernee, thank you for your praise and kind comments about Linda. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Linda and our team.

Jeremiah Johnson Publicada en Google 11 months ago

Experiencia negativa: They don't make it clear when payments are due and when they are late. They charge $25 if you don't pay within 10 days of receiving your bill. Also not very responsive.

Susan Jacobson Publicada en Google 11 months ago

Experiencia fantástica: I appreciate the work that Ryan does for me at Pittsfield Village. He is very knowledgeable, courteous, and responds quickly to my requests. I appreciate that he is respectful of our historic neighborhood when he does our repairs. We are lucky to have him here at the Village Susan Jacobson 2345 Fernwood

Kramer-Triad Management Group

Hi Susan, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Ryan. The
Kramer-Triad Management Group team appreciates the opportunity to serve you and your community.

Carol A Publicada en Google 11 months ago

Experiencia fantástica: Linda Martin is an excellent manager for Lenox Park Condos in Novi. She has assisted me with several issues. Linda is professional, knowledgeable and expedient She is very efficient and an asset to Kramer-Triad Management!! Carol Huseltine

Kramer-Triad Management Group

Hi Carol, thank you for your praise and kind comments about Linda. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Linda and our team.

Krystal Frails Publicada en Google 11 months ago

Experiencia fantástica: After Numerous Emails, Unreturned phone calls and Requests Opened then inadvertently closed on the Kramer System for Evergreen Woods Property…,Much to My Amazement Jill Price phoned to not only gather the FACTS pertaining My Concern She took the Initiative to own the issue until Resolution. Her Customer Service and Communication skills were impeccable. Follow Up Fabulous. Kramer Triad Management Group should Clone Jill or allow her to Hire and Train their Customer Service Representatives. Hats Off to Jill Price!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thanks So Much

Kramer-Triad Management Group

Hi Krystal, thank you for taking the time to share your experience working with Jill. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Jill and our team.

Gail Wakefield Publicada en Google 11 months ago

Experiencia positiva: Ms. Jehiquita Yharbrough helped me with moving the funding of the assessment fee as a payment. I will be making more payments to end completion for the assessment.

Kramer-Triad Management Group

Hi Gail, thank you for taking the time to share your experience working with Jehiquita. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Jehiquita and our team.

Natasha Okah Publicada en Google 11 months ago

Experiencia negativa: Worst property company I have ever worked with, zero accountability for the residents, will not take calls even during office hours, so many occasion of handing off an issue.

Kramer-Triad Management Group

Natasha, we would love to address your concerns. If you are willing, contact us at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Christine Krass Publicada en Google 11 months ago

Experiencia fantástica: Lisa is amazing. She is efficient, friendly and strives to do her best for our Community! She is a hard worker and deserves a 10!!

Kramer-Triad Management Group

Hi Christine, thank you for your praise and kind comments about Lisa. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Lisa and our team.

Charles Kelly Publicada en Google 11 months ago

Experiencia fantástica: In the planning and hosting of a speaker event at University Commons, Tracy and Rebecca, were extremely helpful to the people coordinating logistics and details from caterer recommendations to managing miscellaneous expenses. Very thankful for their expert help.

Kramer-Triad Management Group

Hi Charles, we're happy to hear you had such a positive experience with our team!

Carol Gariepy Publicada en Google 11 months ago

Experiencia fantástica: I worked with Linda Martin who was extremely timely with responses and had clear communication of what she needed to address my request. Thank you Linda!!!

Kramer-Triad Management Group

Hi Carol, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Linda. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

brijesh patel Publicada en Google 1 year ago

Experiencia negativa: I am frustrated with the process of any requests approval. they are taking so long to get answer or approval. No point of contact to community manager to get answers. Only general customer service that is no way helpful either. Getting mail after few weeks that they denied and provide requested documents. They couldn’t have just replied to email or through app. So bad.

Kramer-Triad Management Group

We would love to address your concerns. If you are willing, contact us at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Saranya Ashok Publicada en Google 1 year ago

Experiencia negativa: Never ever seen such a worst management company. Their customer service gave zero knowledge and drop the call during conversation and make a note that it's technical issue... Worst customer service. Terrible delay... Complete waste of HOA fee

Kramer-Triad Management Group

We would love to address your concerns. If you are willing, contact us at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

E S Publicada en Google 1 year ago

Experiencia fantástica: All I have to say is, EXCELLENT! Kramer Triad has been our management group for some time now and they have done very well by us. Our association manager is Emily Fuller. In the time that I have had the pleasure of working with her and the rest of our board, I have very many good things to say about her. If I had to narrow it down from the plethora of these things to touch on, I would say she is diligent, proactive, very attune to our associations needs and always has an open ear, and is perceptive before always taking the best course of action. What I have to say most, is the trust and confidence we have all been able to instill in her, to do the best job and to do right by us. Kramer Triad certainly has an asset on their hands with Emily Fuller and I would highly recommend her, as well as Kramer Triad to any association or association board that is looking for a management company to oversee all of the “day-to-day” operations of their community. My experience thus far has been nothing short of exceptional, and I look forward to working with Emily and Kramer Triad in the future. Thank you for all that you do for us, you are appreciated!!!

Kramer-Triad Management Group

Thank you for your praise and kind comments about Emily. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Emily and our team.

Leah Gillon Publicada en Google 1 year ago

Experiencia fantástica: Tracy Vincent and Rebecca Wittekindt are great! So helpful and pleasant.

Kramer-Triad Management Group

Hi Leah, we're happy to hear you had such a positive experience with our team!

Allison Sugiyama Publicada en Google 1 year ago

Experiencia fantástica: We had a special event that required all hands on deck, and Mark and Bob pulled through perfectly on set up. We had so many compliments on how nice everything was. Rebecca did all of the running around day as well as coordinating with the caterers. Towards the end of the event, I was looking around trying to help and she had already experty handled it all. UC is lucky to have such a great crew.

Kramer-Triad Management Group

Hi Allison, we're happy to hear you had such a positive experience with our team!

Leonore Gerstein Publicada en Google 1 year ago

Experiencia fantástica: Kramer Triad employee Tracy Vincent always tracks down the information I need and does her best to explain the mysterious world of accounts and bookkeeping to me. She is respectful, approachable, and kind.

Kramer-Triad Management Group

Hi Leonore, thank you for the thoughtful review regarding your experience with Kramer-Triad Management Group. We share your enthusiasm and praise for Tracy and we are grateful to have Tracy on our team. Many of our Boards and prospective clients look at reviews when making a decision about contracting for our services and we are grateful you decided to share your feedback. Once again, thank you for taking the time to share your experience, and we appreciate the opportunity to be of service to you.

Lana Pliskina Publicada en Google 1 year ago

Experiencia fantástica: Emily Fuller has been great. She is very responsive and has fantastic customer service. Pleasure to work with and helps get things done.

Kramer-Triad Management Group

Hi Lana, thank you for your praise and kind comments about Emily. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Emily and our team.

Mike Wytychak Publicada en Google 1 year ago

Experiencia fantástica: Ryan and Derrick from them Maintenance crew did a great job replacing our basement windows.

Kramer-Triad Management Group

Hi Mike, we're happy to hear you had such a positive experience with our team!

Hannah Monér Publicada en Google 1 year ago

Experiencia fantástica: We are very pleased with our new home at North Oaks! We moved recently, and have had a few things pop up. It has been a pleasure working with the manager, Linda, through the process, and she was able to resolve the concerns. Thank you for making us feel at home!

Kramer-Triad Management Group

Hi Hannah, thank you for taking the time to share your experience working with Linda. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Linda and our team.

Skye Publicada en Google 1 year ago

Experiencia fantástica: Lisa has been an outstanding Property Manager! Throughout my time here at Rosewood Village, she has been responsive, supportive and efficient with helping to deal with a difficult situation. Thank you Lisa!

Kramer-Triad Management Group

Hi Skye, thank you for your praise and kind comments about Lisa. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Lisa and our team.

judith dancer Publicada en Google 1 year ago

Experiencia fantástica: When Lisa took over Gallery Park Howell, Michigan management things began to change, for the good, rapidly!!! Issues previously ignored by her predecessor were corrected! With Lisa’s help a preventative program, so long desired by the board but left wanting by previous management, is a reality! For the first time in my nearly eight years of co-ownership this years annual meeting was a joy to attend thanks to Lisa! No angry rants for once. I could go on and on but suffice it to say Lisa is one of a kind. A shaker and a mover. I sincerely hope K-T recognizes her value and she is paid accordingly! Regards, Judy Dancer Co-owner and former board member

Kramer-Triad Management Group

Hi Judith, thank you for taking the time to share your experience working with Lisa. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Lisa and our team.

SL Ragland Publicada en Google 1 year ago

Experiencia fantástica: Kendra and Tracy have been a pleasure to work with at Pittsfield Community. Whenever I have a question, they respond promptly. Thank you!

Kramer-Triad Management Group

We're happy to hear you had such a positive experience with our team!

Amanda Clawson Publicada en Google 1 year ago

Experiencia fantástica: Ever since Matt Fuller became my property manager I have absolutely zero complaints! His response time to maintenance requests is unbelievable! I’m serious when I say he responds within minutes! Prompt service with quick results. Thank you Matt for being so great at what you do!

Kramer-Triad Management Group

Hi Amanda, thank you for your praise and kind comments about Matt. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Matt and our team.

Suzana m Publicada en Google 1 year ago

Experiencia negativa: I find myself having to post yet another review on here because it’s the only way anyone has actually responded. It’s been almost 3 years since they have taken over $2,000.00 from us and can’t get anyone to actually refund it. Despite multiple, multiple attempts to talk to them on the phone, in person, and by email, and sending statements showing that they were paid twice. In addition they charged us for HOA dues months after we sold our property. It’s been almost 5 months and although they said they mailed our check on 02/11/25, we still don’t have it. I don’t understand how they can wrongfully take that much money and not have the decency to at least call us to fix it or figure it out. I received an email saying we’ve forwarded your information to the correct person. This was after sending and resending emails to them for weeks. Taking that much money from someone and keeping it for that long could be detrimental to them financially. You should be ashamed of yourselves.

Kramer-Triad Management Group

Suzana, we would love to address your concerns. If you are willing, contact us at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Mohamed-Ali Saad Publicada en Google 1 year ago

Experiencia negativa: Terrible HOA. Constant harassment to homeowners. They charge you fines even after acknowledging that you were not in violation.

Kramer-Triad Management Group

Mohamed, we would love to address your concerns. If you are willing, contact us at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Rachel Barber Publicada en Google 1 year ago

Experiencia fantástica: Ryan (Pittsfield Village) is always very prompt, kind, and helpful. He consistently goes out of his way to make sure work is done thoroughly and is always respectful. Thank you!

Kramer-Triad Management Group

Hi Rachel, thank you for your praise and kind comments about Ryan. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Ryan and our team.

Nina Wanczyk Publicada en Google 1 year ago

Experiencia fantástica: Ryan came over to do some work for me in my basement. He is a joy to have over. Always going above and beyond and thinking of useful tips for me and how to make my life easier. Very grateful. I can now access both dryer and washer after the new water meter got in the way. Thank you so much!

Kramer-Triad Management Group

Hi Nina, thank you for the thoughtful review regarding your experience with Kramer-Triad Management. We share your enthusiasm and praise for Ryan and we are grateful to have Ryan on our team. Many of our Boards and prospective clients look at reviews when making a decision about contracting for our services and we are grateful you decided to share your feedback. Once again, thank you for taking the time to share your experience, and we appreciate the opportunity to be of service to you.

Pam Householder Publicada en Google 1 year ago

Experiencia fantástica: I appreciate the quick response, outreach and clear communication from Kramer-Triad Management Group in general, but from Lisa Schemanske in particular!

Kramer-Triad Management Group

Hi Pam, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Lisa. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

Judith Molina Publicada en Google 1 year ago

Experiencia fantástica: Transitioning to Kramer Triad as our HOA property management company. They are a professional, knowledgeable, and personable team headed by Linda Martin. They are thorough, professional, and have kept our BOARD apprised of all needs, requirements & timelines.

Kramer-Triad Management Group

Hi Judith, your wonderful feedback and rating mean a lot to us!

Ren Farley Publicada en Google 1 year ago

Experiencia fantástica: I very much appreciate the assistance that Tracy Vincent very kindly and efficiently provides to all the residents. You have a very talented staff person in Tracy Vincent. We all benefit from her diligent work and very pleasant demeanor.

Kramer-Triad Management Group

Hi Ren, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Tracy. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

Anita Heiniger Publicada en Google 1 year ago

Experiencia fantástica: Thankyou to everyone involved for making sure that the side drives in Chesterfield Square complex will be vehicle free so that the plowing company can do there job without any interferences

Kramer-Triad Management Group

Hi Anita, thank you for taking the time to let us know how we did. We hope you have a great day!

Jane Cannizzaro Publicada en Google 1 year ago

Experiencia fantástica: Shiabon Moore works tirelessly for the Stony Brook HOA. As the board president I rely on her knowledge and support. She is always available to help me solve any issue.

Kramer-Triad Management Group

Hi Jane, thank you for the thoughtful review regarding your experience with Kramer-Triad Management Group. We share your enthusiasm and praise for Shiabon and we are grateful to have Shiabon on our team. Many of our Boards and prospective clients look at reviews when making a decision about contracting for our services and we are grateful you decided to share your feedback. Once again, thank you for taking the time to share your experience, and we appreciate the opportunity to be of service to you.

patty conn Publicada en Google 1 year ago

Experiencia positiva: I received good service from your company through Linda Martin. She was prompt and courteous.

Kramer-Triad Management Group

Hi Patty, thank you for taking the time to share your experience working with Linda. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Linda and our team.

Bryan D Publicada en Google 1 year ago

Experiencia negativa: This is the second year in a row that the payment booklet for our association dues has been late. This is also the second year in a row that they have sent us late charges in the mail before the book even arrives. Last year they waved the late fees with no problem. This year they made me submit a form for approval to have them remove the late charges. Just send the book out on time and stop making more work for everyone! They also don't respond to trash matters. We went 3-4 weeks without trash pick up last summer and they didn't do anything to help yet we were still charged the full amount. I had many calls in and there was no resolve. Trash was missed again last week and I doubt they are gonna do anything about it.

Kramer-Triad Management Group

Bryan, we would love to address your concerns. If you are willing, contact us at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Alisa Taylor Publicada en Google 1 year ago

Experiencia negativa: This is the worst Management Company I have ever worked with. Thier lack of communication, following contract agreements and lack of response to neighbors and HOA board. Excuse after excuse. It has been nothing but headaches and wasted time working with this company. As the HOA President, a volunteer position, I have spent countless hours trying to get information from this company and contractual reports with no response for months. Nothing but headaches.

Kramer-Triad Management Group

Alisa, we would love to address your concerns. If you are willing, contact us at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

T-ra Spen Publicada en Google 1 year ago

Experiencia negativa: They are rude, short with people, and I pay over $500/mo to be treated like it. This is not a community. It's a business conglomerate that doesn't care about any of us!

Kramer-Triad Management Group

Theresa, thank you for taking the time to rate us. If you are willing, contact us at [email protected] with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.

Glynis Thornhill Publicada en Google 1 year ago

Experiencia negativa: I have requested a call back from Richard Spaulding on 11/20 and it is now 12/2 regarding a charge that was placed on my account, but he has not responded. Then I requested a call from his direct supervisor Karen... Guess what, she hasn't called back either. I don't understand why any HOA would allow them to treat their residents in this manner.

Kramer-Triad Management Group

Thank you for sharing your feedback. We sincerely apologize for the delay in addressing your concerns and for any frustration this may have caused. After reviewing your situation from phone call today we are happy to see the matter was resolved during our recent communication with you.
If you have any further concerns. Please email us directly at [email protected] so a member of our team can assist you. Thanks again for your review and we will do our best to resolve your issue.

Karen Sparrow Publicada en Google 1 year ago

Experiencia fantástica: Ryan with Pittsfield Village is top notch! He is so helpful, courteous and knowledgeable. We’re in great hands!

Kramer-Triad Management Group

Hi Karen, thank you for taking the time to share your experience working with Ryan. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Ryan and our team.

Allison Jones Publicada en Google 1 year ago

Experiencia fantástica: The team at Pittsfield Village is great and Ryan at Pittsfield Village is outstanding! We can always count on a quick response and for our issue to be addressed. Ryan is friendly, respectful, knowledgeable, and goes the extra mile time and time again. Thank you!!

Kramer-Triad Management Group

Hi Allison, thank you for taking the time to share your experience working with Ryan. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Ryan and our team.

Eeta Gershow Publicada en Google 1 year ago

Experiencia fantástica: It is my pleasure to give kudos to Rebecca Wittekindt, Community Director at University Commons. Today, she went out of her way to help me with a project that was more complicated than I expected. She did it with a smile on her face and unfailing good humor. Eeta Gershow resident University Commons

Kramer-Triad Management Group

Hi Eeta, thank you for taking the time to share your experience working with Tracy. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Tracy and our team.

Noah Blank Publicada en Google 1 year ago

Experiencia fantástica: This review and star rating are specifically directed toward Associa on Call technician Menth Manning. Although we’ve had problems with Kramer Triad over the years, my most recent encounter with Menth has been a breath of fresh air. Menth was dispatched to winterize our pool clubhouse. He started the task by showing up several days early in order to get a lay of the land, since he’d never worked at our location. During his inspection, he was very clear with his objectives, but also took time to listen to our concerns. He provided contact information so that we could communicate in case anything came up. He was excellent at communicating his progress once he actually started the work. He kept me up to date about what he was able to accomplish and even made further recommendations for additional service we needed to have completed (which we didn’t know about). He arranged for that additional service to be completed and communicated his progress around that additional task. I mention all this to say that Menth is an excellent employee and should be recognized for his accomplishments and customer service.

Kramer-Triad Management Group

Hi Noah, thank you for taking the time to share your experience working with Menth. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Menth and our team.

Renee Dallas Publicada en Google 1 year ago

Experiencia fantástica: I have had multiple communications with the Kramer-Triad Association manager, Lisa Schemanske, regarding several issues. She has always responded to my inquiries and has extended herself on various occasions to help me rectify my dilemmas. I am very appreciative of all of her efforts as she has gone above and beyond. We are fortunate to have her.

Kramer-Triad Management Group

Hi Renee, thank you for taking the time to share your experience working with Lisa. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Lisa and our team.

Rusty Eubanks Publicada en Google 1 year ago

Experiencia negativa: This groups is horrible! I have been trying to resolve an HOA payment issues since June 15, 2024 - it is now October 3, 2024 and no success. Have asked repeatedly to speak with a manager, and Customer Service refuses to transfer me. I have been placed on numerous “priority lists” for a manager to call me back but have not heard from anybody. If you are looking for a management company to administer a rental, or condo community please steer clear of this group. Would give zero stars but that is not an option.

Kramer-Triad Management Group

Rusty, we would love to discuss your concerns. Please email us directly at [email protected] so a member of our team can assist you. Thanks again for your review and we will do our best to resolve your issue.

Dwight Ebaugh Publicada en Google 1 year ago

Experiencia fantástica: I have been a resident at University Commons Condominium in Ann Arbor for 12 years. During that time I have come into regular contact with Tracy Vincent, the Administrative Manager of the Condominium Association's Management Company, Kramer-Triad Management Group. My experience with Tracy has been entirely positive. She is alert, friendly and competent. She has all of the skills and knowledge that are necessary to interact with the diverse group of residents at UC. Whenever I have called upon her for help I have been satisfied. During 4 of my 12 years of residence I was a member of UC's board of directors. Tracy attended all of the board meetings and was a valuable resource for the board.

Kramer-Triad Management Group

Hi Dwight, thank you for your praise and kind comments about Tracy. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Tracy and our team.

Rick Shanoski Publicada en Google 1 year ago

Experiencia fantástica: Linda Martin of the Ann Arbor office handled our request quickly and cleanly, even adding some additional information that helped us in finding the right contractor. Very professional!

Kramer-Triad Management Group

Hi Rick, thank you for your praise and kind comments about Linda. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Linda and our team.

aleksandra rakic Publicada en Google 1 year ago

Experiencia fantástica: Matt F. always makes an extra mile for his customers. He reaches out immediately with useful and helpful information. Kramer-Triad has to have more people like Matt F. Keep up the great work Matt.

Kramer-Triad Management Group

Hi Aleksandra, thank you for your praise and kind comments about Matt. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Matt and our team.

Katie Klein Publicada en Google 1 year ago

Experiencia fantástica: I had a very good experience with Linda M. We recently sold my mother’s condo and Linda was my contact for the estate sale and a few other items. She was responsive and provided me all the information I needed in a timely manner!

Kramer-Triad Management Group

Hi Katie, thank you for taking the time to share your experience working with Linda. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Linda and our team.

Joann Constantinides Publicada en Google 1 year ago

Experiencia fantástica: Here's a shout out to Kramer-Triad employees Ryan and Derek at Pittsfield Village Condos in Ann Arbor. They stopped by to check on some window issues in my unit, and ended up fixing several windows so that they open correctly and easily. Ryan even took a minute to ensure I knew where the water shut-off valve was in the basement; always helpful to know!! Both men were professional, knowledgeable, friendly, courteous, and conscientious. They went above and beyond in their work. Our HOA is so fortunate to have them on-site!!!

Kramer-Triad Management Group

Hi Joann, thank you for taking the time to share your experience working with Tracy! We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Tracy and our team.

VSand Publicada en Google 1 year ago

Experiencia fantástica: Ryan is AWESOME!!! He does great work at Pittsfield Village Condos, and I know I'm not the only one who appreciates his dedication and wide variety of skills that help us keep our condos in working order. Today Ryan quickly and easily helped to make my windows easier to open. He's done a variety of tasks for me in the past, and I know and trust that when I call, he'll figure things out. It's not every day that you come across someone so reliable, skilled and trust-worthy. THANK YOU, RYAN!!!

Kramer-Triad Management Group

Hi VSand, thank you for your praise and kind comments about Ryan. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Ryan and our team.

Sandra Bruce Publicada en Google 1 year ago

Experiencia fantástica: Ryan and Derrick did a great job resetting my toilet after i had to have the stack replaced. It was late in the afternoon so i'm pretty sure they were probably late getting off but it was so great not to have to go without a toilet for a second night! Thanks guys!

Kramer-Triad Management Group

Hi Sandra, we're so happy we were able to help you out!

Elvira Chapman Publicada en Google 1 year ago

Experiencia negativa: Extremely disappointed with community assigned managers lack of performance and work. We “Cobblestone Creek Woodlands” have had five (5) different Managers in less than 12 months! Very very poor communication from Kramer-Triad CCW Manager, Chris Hayes. Virtually impossible to reach our Community Manager via email, telephone, toll free number, etc. Would NOT recommend.

Kramer-Triad Management Group

I wanted to reach out regarding your recent google review that you had left on our company page. First and foremost, I wanted to apologize for any inconvenience or miscommunication that may have come from my end in the past. I am committed to providing the best service I can for you, the board, and the rest of the community. I am extremely grateful to be working with the board at Cobblestone Creek Woodlands as you are all intelligent and professional individuals with a passion for the community. Moving forward, I would like to make a list of concerns with either with my management or with Associa Kramer-Triad as a whole. With this list we can move forward to make a better experience for the board, and potentially create systems of operation that work better for you and the board. Again, I apologize for any issues in the past and I would like to be able to move forward with you and make high-quality progress with you and the community.

Robalee Chapin Publicada en Google 1 year ago

Experiencia fantástica: Last week I was helped by Derek who came to turn on the outside water. He was professional and polite as he navigated the unique arrangement of pipes that each unit has. And he then extended himself and was friendly; he complimented me about the basement and waited patiently as I climbed the stairs. He is a great addition to a fine team of grounds and building folks. Thanks.

Kramer-Triad Management Group

Hi Robalee, thank you for your praise and kind comments about Tracy. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Tracy and our team.

Tara Hummingbird Publicada en Google 1 year ago

Experiencia fantástica: I want to tell you how much I like our maintenance man, Ryan here at Pittsfield Village. He is always friendly and easy to talk to. His repairs are excellent. He always takes the time to answer my questions.For me he is the face of Pittsfield Village and one of the main reasons I love living here.

Kramer-Triad Management Group

Hi Tara, thank you for your praise and kind comments about Ryan. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Ryan and our team.

Eric Fuller Publicada en Google 2 years ago

Experiencia fantástica: I want to give a special shoutout to Ryan. He is always so helpful and treats residents here like members of his own family. He has frequently gone the extra mile in his job and has often provided me with advice as I've done various projects around the condo.

Kramer-Triad Management Group

Hi Eric, thank you for your praise and kind comments about Ryan. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Ryan and our team.

Elana Goldenkoff Publicada en Google 2 years ago

Experiencia fantástica: Pittsfield village is so so responsive whenever something big or small comes up in our condo. Dave and Ryan are fantastic about contacting us back in a timely manner and always do a 10/10 job!

Kramer-Triad Management Group

Hi Elana, your wonderful feedback and rating mean a lot to us!

caitlin mccreary Publicada en Google 2 years ago

Experiencia negativa: Have been without a kitchen sink for over 6 months, with a newborn. They have no sense of urgency to get this handled and my last communication was in FEBRUARY. I call and get connected to a call center. DO NOT USE THIS COMPANY THEY ARE NEGLIGENT.

Kramer-Triad Management Group

Caitlin, we would like to discuss all of your concerns. Please email us directly at [email protected] so a member of our team can assist you. Thanks again for your review and we will do our best to resolve your issue.

Gail Farley Publicada en Google 2 years ago

Experiencia fantástica: I am writing to thank all the staff at University Commons, Rebecca, Tracy, Mark and Bob for their extraordinary services in running UC. Each of them is professional, cooperative and indispensable . I can't say enough about their value to the community. UC was the first condo my husband and I ever lived in and we assumed it was how condos were run. We recently purchased a second condo in Maine. It was a rude awakening. The was no staff on site at any time and the maintaining of basic services spotty at best. We were very grateful we did not sell our UC condo and have it to come back to. Our gratitude is the result of years of being cared for by UC staff and the excellent management of Kramer-Triad. Our deepest thanks to the whole team. best regards Gail and Ren Farley

Kramer-Triad Management Group

Hi Gail, thank you for your praise and kind comments about our team.

Ann F Publicada en Google 2 years ago

Experiencia fantástica: I would like to say thank you to Ryan and Derek for assisting me with getting into my condo after I accidentally locked myself out. Once we got in Ryan asked if he could show me how to easily turn my water off, if need be. I’m glad to have this information. I appreciate them taking time out of their busy day to kindly help me out.

Kramer-Triad Management Group

Hi Ann, we're happy to hear you had such a positive experience with our team!

Sophie Su Publicada en Google 2 years ago

Experiencia fantástica: Katie who works at Ann Arbor office is the only one helped me work out this refund case over the last several months FINALLY! I truly appreciated her kindness and enthusiasm on initiating the correction of my case and solve it to the end! Thank you

Kramer-Triad Management Group

Hi Sophie, this is so nice to hear! We thank you for sharing your positive experience and are happy to pass along your comments to Katie. The Kramer-Triad Management Group team appreciates the opportunity to serve you and your community!

Melissa Welsh Publicada en Google 2 years ago

Experiencia negativa: The property manager Kendra has been less than professional. I do not contact her as her response indicates I am bothering her. Other staff in the office behave respectfully.

Kramer-Triad Management Group

Melissa, we would love to discuss your concerns. Please email us directly at [email protected] so a member of our team can assist you. Thanks again for your review and we will do our best to resolve your issue.

Alex- AMKO Publicada en Google 2 years ago

Experiencia negativa: I have been trying to contact our Kramer Triad site manager for the last month. I have called her cell phone and wrote her emails and she has not returned any of my calls and/or emails. It is VERY disappointing. The community pays for the services and we get very little in return. She does not even have a courtesy to return my calls. We are all very busy and we should not babysit them to do their jobs.

Kramer-Triad Management Group

Alex, we're very sorry to hear that you're disappointed with the service that you've received thus far. We apologize for any inconveniences you may have experienced. We take customer care very seriously and would like to discuss matters in greater detail to try to come to a resolution. Please email us at [email protected] with a number where you can best be reached, and we will ensure that someone contacts you soon. Thank you.

Zachary Weingarten Publicada en Google 2 years ago

Experiencia fantástica: Christine has been exceptional. She genuinely cares about the well-being of the communities she services. Her dedication to ensuring the best for residents is evident in every interaction. Since living here, she has been by far the most helpful and attentive of anyone I've dealt with. Highly recommend her for her professionalism and genuine concern for the community's welfare.

Kramer-Triad Management Group

Hi Zachary, thank you for your praise and kind comments about Christine. We value your feedback and appreciate the opportunity to serve you and your community. We will share this feedback with Christine and our team.

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