Specialized Property Management Fort Worth

Experiencia fantástica: Awersome to deal with when there is a issue. They send excellent people to do the repairs. Excellent customer service

Experiencia negativa: SPM rented my property to a person who died 4 months before the lease agreement was signed. The criminals who used the property completely destroyed it causing over $60,000 in damages. The police contacted me regarding the unauthorized people living in the house SPM did nothing to help get them out. SPM is not responsible for the people they rent your property to. Do not use this horrible company. The customer service is terrible. They don't care just want to collect the fees. Do yourself a favor and never use them. They failed at every level.

Experiencia negativa: Worst property management company I've ever had to deal with. There is no professionalism whatsoever. We moved in and there was no refrigerator, which was specified in the lease it comes with one. We had to wait almost a month after move in to receive one, and when we called and fussed about it, it got to a point where they were straight up ignoring our calls. My boyfriend called them off a fake number app and they answered almost immediately. After getting ahold of them they realized who they were speaking to and hung up mid conversation. They're quick to call us about our rent and making sure they get that but can't even accommodate our situation let alone even offer to compensate us for the troubles. When you try calling about anything they'll just transfer you off to someone who has no idea about your situation. If only 0 stars were an option

Experiencia fantástica: There was so much thought that went into the construction regarding the tenant; and Specialized Property Management maintained that regard to high esteem from the very beginning. Maintenance Request are Prompt and Communication is Impeccable. I couldn't ask for a better Management Team. They are the Absolute Best!!!!

Experiencia fantástica: Anytime we have needed things done we always got what was needed , We have lived in our rental for 6 yrs now I believe and SPM has always been great to work with. I can honestly say we have enjoyed our rental experience because of the relationship we have with Specialized Property Management. If we ever decided to move we do hope to do it through them.

Experiencia fantástica: The leasing agent, Arleth, was very responsive to my emails and answered all my questions. She even let me into the property prior to move in so I could take some measurements to see if our furniture would fit. The whole leasing process was as easy as this sort of thing could be. Great company to work with so far!

Experiencia negativa: Do NOT use this company to lease your property. My tenant ended up hunting me down and I had to personally resolve many issues because she could never get hold of anyone at Specialized. If she did get hold of someone, they were unhelpful and unfriendly. As an owner, they NEVER communicated about any requested repairs. They can charge up to $300 without your permission but I never got noticed of ANY repairs regardless of the amount. Specialized has zero communication and zero professionalism. Might as well light your money on fire if you hire them.

Experiencia negativa: The rental house smelled like dog piss because the previous tenant's dogs peed all over the carpet. They refused to replace the carpets, and the professional cleaning made the smell worse. Completely unlivable. They did not clean up after the previous tenants moved out. They do not take care of the property and they do not care about the tenant's well-being. I do not recommend them for renters or house owners. The house will get trashed and they don't care.

Experiencia negativa: I am a renter. I have been in my property for more than 3 years however, it has been definitely a challenge working with this company. My house has flooded 2 times in 1 year ruining some of my furnishings and Specialized went silent when I started asking who was going to pay for the damage. A year later no reimbursement. I have a licensed service dog and I literally had to threaten legal actions for them to stop harassing me about my dog. I pay monthly for filters that I wasn't receiving until I started complaining. They received a notice from the HOA regarding the yard because it was brown. (During the dormat season) I have a landscaper cut and weed the grass on a 2 week bases during the summer, provided proof to specialized, purchased a water hose hooked to a sprinkler that i use during the summer. The owner decides to Saad the yard and bill me for it. I have been disputing the charges however to no avail. Specialized put the $1,200 on my account and now I'm forced to pay the charges or the online system will not allow me to pay my rent. I have called, text, and emailed informing them that I have the rent money and I need to pay my rent. However now they have filed an eviction for non payment of rent. I am currently suffering with ovarian cancer and honestly don't have the energy to move but I have decided to hire an attorney. I understand that the attorney fees will be more than the $1200 but it's the principal of it. I did everything I could to maintain the yard and I don't feel like I should pay for saading at a rental property that I don't own. I'm so frustrated, with this company. They are actually the worst!

Experiencia negativa: These people rip you off, they have a property on market and will say that there’s no app in when you call and ask about the property once they know your interest and you apply they will send a email saying that there’s is many applications in and to make a bigger offer cause there are many bids when in reality they do not plan on leasing the house in 76244!!

Experiencia negativa: I don’t typically leave reviews - but If I could give zero stars I would. As a home owner, using Specialized to manage my property, they have been TERRIBLE. No one ever knows what is going on with our property! They took a ridiculous amount of time to “inspect” the property and come up with a “make ready list” where the fees for the services offered were horribly inflated. It took them MONTHS to find us a tenant. We were charged ridiculous fees and when we tried to inquire about them they would pass us around from person to person - no one ever knowing anything about our situation. We were charged for several “vacant lawn maintenance” services that weren’t preformed as it was winter and the grass was dormant. Then they continued charging us for services not rendered after the tenants had moved in. Now, as we are ending our contract with them, they had no idea that tenants were not out of the property when they were expected to be and 5 days after their lease was up, are still occupying the property and in the process of moving out! They also installed deadbolts on every door that can only be unlocked from the inside!! Essentially, COMPLETELY locking us out of our own property. Here we are 2 weeks after our tenants were supposed to be out and we still haven’t heard from the company. We went by the house ourselves found they had put the house key in a combo lock box that was left OPEN and the backdoor to the house was WIDE OPEN!! Thank goodness we went by when we did. And don’t get me started on my sister’s situation with the company. Hers was a complete nightmare. Her tenants never paid a full months rent, and didn’t pay at all for multiple months while my sister fought to have them evicted and they completely trashed her property. Specialized’s vendors quotes to make repairs were astronomical and then they didn’t even complete the jobs she asked them to do! Then she found out that they never even collected a security deposit from the tenants!! I will NEVER recommend this company to an owner looking for a property management company. NEVER EVER EVER.

Experiencia negativa: Attention Home Owners - I strongly advise personally inspecting your properties, rather than relying solely on management reports. While the property management company conducts biannual inspections, the reports provided do not accurately reflect the actual condition of the homes. We just had a vacated one of our properties following an 8-year tenancy, we discovered the house needed extensive renovations due to severe smoke damage. Unfortunately, the tenant was not held accountable for violating the no-smoking policy. This property management company failed to adequately manage our home. Reading through the reviews we've had very similar experiences as Isabelle Engler's. I strongly recommend considering a different property management company for your home.

Experiencia negativa: Hands-down, one of the worst places I’ve ever worked with. I work in real estate, so I purchase and rent properties on a daily basis and in all of my 20 years of experience this is the worst place I’ve ever come across upon. Not only were we booked for a tour, but the 15 codes that they had on file did not work along with that no one ever got back to us. It took three weeks of consistent reaching out in order to even get someone on the phone. It wasn’t until I called today at the property that we were looking at has now gone under contract. Will be taking my business elsewhere. This place does not deserve the time of day.

Experiencia fantástica: I have been with Specialized Property for several years now. They have always been extremely professional and courteous with any needs that have come up They are helpful and understanding and treat you like a human. Kristin has been especially courteous and helpful to me personally. Highly recommended in whatever capacity you would need them for.

Experiencia fantástica: The Maintenance Team is always prompt in responding! They follow through and make sure any and all jobs are completed satisfactorily!

Experiencia fantástica: I had a small issue with my account on the portal. I was in touch with Ms. April Layacan who helped solve a couple of other issues in a much shorter time than it took to explain them. She is very knowledgeable, efficient and customer centric.

Experiencia fantástica: If you're not tech savvy you will need help. However, with help I've gained experience. It was quick, convenient, and easy. I appreciate the great customer service we receive.

Experiencia fantástica: I have only just started with Specialized, but thus far I have found the concierge service as well as the person in charge of Maintenance to be very personable and to work well with me as the owner.

Experiencia negativa: Unsolved issues from multiple staff before and during the tenant placement process. Escalated to Ari Lund, the licensed broker and COO of the company but the company chose to ignore our calls and emails. Examples: Staff told us that they had been getting vendor quotes for blinds on 1/30/24. As of 2/27, there is no progress on this even after us following up multiple times. We finally heard back of a quote asking us to pay over $1500, but without any spec, style, photo, or details about the type of blinds to be installed. Unacceptable- is this a scam? Garrett, the director of tenant placement, and his team: Whoever does the showing in our property spilled water all over the kitchen counter and left a huge mess on the bathroom floors (noticed this across multiple visits). Very unprofessional. Stephanie Well and leasing office: They do not pick up phone calls. Even with Owner's open questions, they will ignore your written questions and sign leases without your approval. Example: We asked to review lease template before they send to tenant and asked for additional questions. They did not answer our questions and proceeded to sign a lease with Tenant that was never reviewed with us. They allowed the Tenant to sign a lease without security deposit. Staff will deny anything discussed verbally over phone calls. If you are stuck in working with them, make sure you get everything in writing. Incompetency and unethical business practice is what we have experienced so far. I tried giving them the benefit of the doubt, but after escalating to the leadership at C-level, still nothing was addressed. Avoid this company for property management.

Experiencia negativa: I'm confused - are they property managers or are they selling bitcoin? Just found out they left a $0 judgement on my son from 4 years ago who never received any documentation or notices on this. I've been trying for 3 weeks now to just get the details so we can resolve it. I was given an email address to work through. Other than one response saying they would get right back to me, they have not responded to any of my additional emails. No one, and I mean no one, regardless of the department you choose, answers the phones. The reviews online are horrific from property owners as well as landlords. Beyond unprofessional and shady.

Experiencia positiva: It has been a good venture for my living here. The neighbors and most of all the neighborhood are cordial and pleasant. I've liked living here where there are great eateries, good schools, and a quiet calm block.

Experiencia fantástica: They’re very quick with getting your home on the market and they keep everything organized for you in their home owner portal. The onboarding call was thorough. Niño took me through a step by step on how to use the portal. This company has made everything super easy. I highly recommend.

Experiencia negativa: Read ALL the One Stars including this one (which all seem to be saying the same thing) THEN decide for yourself. Does half a star exist?. As the owner of a NEW home in a NEW subdivision I selected SPM to manage it. I only had their website to measure their professionalism against which I thought was ok. No tenant issues whatsoever. Rent was consistently deposited on time and the property was well maintained by the tenant. As long as the tenant and owner had zero questions, concerns or problems, Specialized Property Management works, but the moment a tenant OR owner makes any type of requests, one is likely left fending for themselves. They have a “ survivalist” business model - do anything at the cost of getting money out of someone while rarely taking care of anyone. After two years of them “watching” not managing my home, the conclusion is their inconsistencies are not only normal business behavior, but preferred business culture. Specialized Property Management grossly lagged on a safety and hazardous emergency. During a week of temps in the TEENS, multiple unsuccessful attempts by the tenant at getting calls or emails returned from Specialized Property Management to resolve the problem. The tenant was left without heat with small children involved for at least 3 days before Specialized Property Management notified the owner of the home via their portal system. This emergency was resolved without injury to the tenant or liability to the owner only because the homeowner got directly involved. Turned out this was NOT a homeowner induced error. Specialized Property Management never got involved at all or followed up at any point in time. They have been grievously burdensome any time any business transaction was needed and completely unreliable for two consecutive years. I feel sorry for ANYONE whose grandmother is living in a property watched by them. You better check on her. In two years the owner was assigned three different leasing agents. Agent ONE without fail greeted with a “WHAT!?” OR aggressively irritated anytime he’d pick up the phone. Agent TWO assigned to the homeowner never answered his phone and finally had a voice mail greeting that he no longer worked for Specialized Property Management. Agent ONE calls me out the blue advertising that he and his buddy just started a new PM service and he’s looking for customers‍. The closest business address listed on Goggle was a vacant suite. I drove 45 miles to their second address listed as their “main” office and the conditions were D-E-P-L-O-R-A-B-L-E upon entering with a coke bottle holding up the counter at their reception window. After seeing this dump, my stomach sank confirming the inevitable - that this was normal business practice. The final agent THREE I ended up with was only heard from or could be reached when the lease was about up. She will remain nameless to retain my dignity, but she preferred I increase the tenant’s rent by 200.00+ more per month the first year and 300.00+ per month more the following year. I kindly refused and only raised it 60.00 per month both years due to COVID-19 considerations. This business is without ethics, absent of morals, an appetite for money at any cost, and who’s character resemble that of a desperately corrupt organization from the top down. They MUST be running another organization behind this one… how can a business be SO incompetent over a fairly easy and routine task? Anyone rating this business above 2 stars either is an employee (job security) or ONLY had transactional experience (as in pay up/payday) which is the only word they seem to respond to. The business relationship surprisingly and weirdly ended with a threat from Specialized Property Management. They actually were silly enough to email the threat so I’d have a record for any legal action should we have to go there. I think that sums up anything else I could say further about their business practices they are quite comfortable with.

Experiencia positiva: After a few headaches with this company, they truly have turned things around and been the professional company I remember them being. Miss Nena reached out to us and has bent over backwards trying to get our issues resolved. She has been overly communicative, which is what I like when trying to get things done. She has gone above and beyond and we couldn’t be more happy with the communication and effort invested into us and anything we needed. She made the transition easy! Thank you Miss Nena for all you have done.

Experiencia negativa: If I could leave a negative 10 review, I most definitely would!!! Homeowners beware, renters beware!!! This company is by FAR the absolutely worst when it comes to getting anything done, other than signing a lease. They're quick & happy to take your money, but good luck when something is needing to get fixed. Homeowners struggle to get in touch as well. Run.

Experiencia negativa: I am editing my review because this property management company is IMPOSSIBLE to get ahold of. I have called multiple times in hopes of discussing a charge on my account, and have not been able to speak with anyone. They also don’t have a voicemail so there’s no way of them knowing I even tried to call. I finally decided to try my luck at sending an email to the accounting department (even though I would much rather discuss these issues over the phone) and I still have not heard anything from them. I am beyond frustrated.

Experiencia fantástica: I’ve been using Specialized for years and they’ve always went above and beyond to keep me informed about my property, ensure everything is running smoothly. Highly recommend if anyone is looking for their property to be managed

Experiencia negativa: Ac unit in attic went out and was smoking. Took 45 mins for the emergency line to even pick up. Ac is still out and no one has reach out to even check and see if we are ok. Stressed the fire hazard issue and still nothing. Currently 24 hrs with out ac and zero contact other then a email saying home owner has been contracted. Will not advise using this company or renting from anyone using them. This is not the first issue with these guys.

Experiencia fantástica: They have been great! Arleth has been the absolute best and the welcome call from Nina was just so appreciated. 10/10 so far, couldn’t ask for a better move.

Experiencia fantástica: I have been a customer of Specialized Property Management since 2016. They have been great partners with me in taking good care of my property and ensuring I have continuous occupancy with great tenants during the entire period. Should I have a need for a property management company in the future, I would definitely come back to them. I fully recommend them for your management needs.

Experiencia negativa: Do not recommend at all. Besides all the maintenance issues I’ve had for the last couple of years currently my lease ends in 3 weeks. I’ve been calling and calling leaving voicemails and nobody will return my calls. I’ve messaged them on their portal but just like in the past nobody responds. Rent is due but on the portal it’s showing a full month due when it’s suppose to be prorated since the lease ends mid month. Also I have not been sent a new lease so I’m not sure if the owner is going continue renting or what’s going on but the lack of communication with this company has been the worst I’ve ever dealt with.

Experiencia fantástica: Specialized Property Management is a wonderful company to work with. They’re organized and detail oriented. They make sure my properties are well prepared for my tenants. Everyone I’ve worked with are professional and well informed. I have multiple properties with them and would love to continue working with them.

Experiencia negativa: After a while they reached out to me, thanks for your consideration. I understood that an application fee is Un refundable. You all make sure before paying your hundred dollars that your application is approved. Also, there are other management who screen for way less than a hundred.

Experiencia positiva: SPM at the beginning did not provide the smoothest experience. The listing agent was impossible to get ahold of, no returned calls or texts for weeks. It took him accidentally answering his phone to get any communication started. After that, the communication began and the process ran more smoothly. We were finally able to tour, ask questions, and start the application process. The application process was done 100% online, it was quick, smooth, and easy. I spoke with one representative after being approved, Arleth. She was so nice and so helpful. Then I spoke with Nina who welcomed me, was so nice, and pleasant. She too was quick to answer my questions or find answers if it was outside of her department. Nina and Arleth saved my experience with SPM! I am so excited to start this next chapter in my new home!

Experiencia fantástica: A great option for landlords and an even better option if you are not local, which was my situation. An easy to use portal where you can see what is going on with your property at any time. Great guidance when dealing with tenants, and when preparing the property for leasing. All in all, a highly recommended property manager.

Experiencia positiva: My experience with Specialized Property Management during the “Move In” process was smooth. All of the information that you might need for move in purposes were systematically provided to me, so it was all about a matter of patience. While working with Stephanie through leasing, she was able to respond to my emails through actions rather than response. Anything that was concerning to me was handle in a timely manner with Stephanie, but im guessing since she is a busy individual, getting responses could be a hassle. However as I stated, all of my messages were answered through work ethic. Lastly, on my last day I was able to receive a Welcome Call from Ms. Nena, in which she was able to answer any last minute questions I might have had. My entire move in experience was positive 100%.

Experiencia fantástica: SPM provides a very professional service! This was our first experience with a property manager and it was very smooth with no surprises. The team from sales (John), to accounting, to leasing (Stephanie), to the owners portal, and even when it came time to discontinue service (Nena), was pleasant and professional. Tatiana was always over the top helpful as a liaison between my tenant and I. Always so polite!

Experiencia negativa: Our experience has been horrible since Specialized took over the management of the house we rent. They went ahead and switched our power and water off because they didn’t realize the home was occupied. If you manage property’s and don’t know which are occupied and which are not that is a . I am writing this review right now because my water was shut off today due to Specialized changed it to their name and never paid the bill. I have called every number I can find online and they all goto voicemail. I can’t even report it to them because nobody answers the phone. I would definitely not rent one of their properties, they might forget you live there and shut all the utilities off. What an embarrassment.

Experiencia negativa: DON'T MAKE THE MISTAKE WE DID This is the worst experience renting we have ever had.The first few days of our lease we had no power, no AC, and no water. Once they finally got back to us about not having any water, we realized there was no hot water. We called maintenance again and another 2 days later they came out and told us that the entire hot water tank needed to be replaced. 5 more days later they came and replaced it. Later the dish machine goes out. Same thing over again. Service agent visits and says we need a new machine. Now we are stuck for who knows how long for an approval process for the purchase, the actual purchase of the machine, and install. We are only a month in and wish we had never signed the lease....

Experiencia fantástica: I highly recommend this company!!! The whole process from application to move in was smooth and easy. Leasing agent was friendly, professional and quick to call/email when needed.

Experiencia negativa: This company is negligent in the upkeep of their property. They recently bought a property in Houston the was overgrown with a tree branch fallen in the front yard. They put the For Lease sign but never cleaned up the yard after 6 weeks. The City of Houston has now put a violation announcement on the property. I call ed their office and Mary the concierge kept making excuses. I asked to speak with a manager and she kept trying to sidetrack me to keep from talking to them. Then she put me on hold for awhile and came back to tell me the manager couldn't take my call . I called back to get that manager's name and she couldn't give me a name because there were lots of managers. I insisted and finally gave me her manager's name, Kyle, only to tell me he wasn't available. I can't imagine how anyone does business with these people. Sad sad sad!

Experiencia fantástica: Great service!! They have been very helpful and responsive to any questions I’ve had. The application and approval process took no longer than 48 hours! Nina even called to check in and see if I had any further questions about the moving in process, questions about the lease and other documents. I’ve never had a management company call to see if we had any further questions. This was the cherry on top for me! Highly recommend this company!

Experiencia fantástica: Great experience with the Specialized Property Management team! Very professional and responsive. Their team wasted no time getting me all the information needed to quickly get my property listed for rent and answered all questions timely. Highly recommend as a property manager for your investment property!

Experiencia fantástica: I had an excellent experience with SPM for the last two years before I sold my property. They are very responsive and provided high quality service with a reasonable fee. I highly recommend to use them as your property manager.

Experiencia negativa: Please beware about the properties with them. I was leased a home which was in the Fort Worth area that seemed to look nice! I was in fear of my life many of the house including mine had been hit with bullets. These properties look safe but please review the crime ratings before you lease to them.

Experiencia fantástica: Great Company to work with. The People you interact are always friendly. Kudos to Nena Mercer and James Gaffney they truly understand the meaning of customer service. I highly recommend working with them ...

Experiencia fantástica: So appreciate the teams efforts here at Specialized Home! Arleth got the application processed quickly, and Stephanie was a gem helping answer all my leasing questions on the phone. Appreciate Nina checking in and making sure my maintenance requests are being taken care of before move in. Feeling great to be a tenant here soon!

Experiencia fantástica: They were great! This is my first rent house and they were very quick to respond. Arleth answered all my questions so I could get all my move in steps handled. I really appreciated Nena's call to help with last minute questions and to make sure we felt welcomed. Very pleased.

Experiencia fantástica: I am an owner and I have been nothing but pleased with this company. They respond promptly to all concerns. The deposits are always timely. The estimates on maintenance are always reasonable. The people that I have worked with are always friendly and go the extra mile. I would highly recommend them to anyone wanting to lease their property.

Experiencia fantástica: The property we just signed a lease on that’s managed by Specialized has been awesome so far! The staff at Specialized was super responsive and helpful when it came to questions about the leasing process. I am definitely happy to have them as the company we continue to work with.

Experiencia positiva: Had to constantly negotiate things that I believe should’ve been covered in the rent. Upon move in house was not clean. Sometimes landlord and management company communication was bad. One day the landlord just showed up to change the roof with no notice and roommate had taken the day off to rest. Difficult to know who to email and about what.

Experiencia negativa: Once you sign a lease with this company, beware!. They take every opportunity to send us notifications that we are being charged for things that we have no idea about. They encrypt the description on the notification and then don’t answer the phone when you call to find out what the charge is for. Money grabbers! Can’t wait to finish this lease and move on

Experiencia fantástica: This is the second property that we listed with Specialized Property Management - Fort Worth. They have been successful in leasing our properties in less than seven days. We are a new client to them and we have had a great experience so far.

Experiencia negativa: What a horrible company to work with. I am a landlord and hoped for a stress-free lease and maintenance of my property. However, choosing SPM was the biggest mistake. Their incompetency had unsuitable selection of tenants, IT glitches causing cover-up of payment issues, and they do not verify vendors work (and recharge for the same work). At this time, they are refusing to return our keys to us for unpaid invoices that they suddenly decided was owner contribution and when asked about it responded in a condescending manner to review the statements (which I reviewed by the way). If this is how they exploit landlord, I can only imagine renting for them. DO NOT GO NEAR THEM. AVOID UNNECESSARY STRESS. HIGHLY INCOMPETENT! Update to response provided by SPM: You have no sincere regret. As I have already stated multiple times in emails, you intentionally made it impossible and unclear. Please read my emails prior to posting the same exact copy paste B.S from your email response. Stop using a standard marketing line "everything was good for several months". The tenant moved in end of Feb and was evicted in July. As you stated much later in August, security deposit was disputed in March. How did you even verify all info about the tenant when they are an identity thief?? How did the tenant regain access if the house was truly rekeyed - This was not even the first time you charged me for work with no evidence of completion by your vendor. let me also explain sequence of events - you confirmed house was empty, you rekeyed the house, then you said tenant regained access, you issued writ of possession and when the constable came in the house was confirmed to be empty. So please explain how did you verify that house was rekeyed. YOU FAILED AGAIN. You havent even provided the police report yet. When there was eviction cost on my account (which per contract you are supposed to return if evicted within 10-month), you made up a story about how a writ of possession had to be issued twice. I have had to dispute every single invoice because you are not paying any attention. You are happy to threaten us for money even without getting basic property manager responsibilities completed.

Experiencia fantástica: As an out of state owner I consider myself very fortunate to have SPM managing my rental property. They are very quick and professional with leasing services! And I really love their help with maintenance! I can rest easy from many miles away knowing that my property will be well taken care of.

Experiencia fantástica: We have been in our property going on 3 years. The switch to property meld has allowed our maintenance request to be dealt with so quickly and the people who are sent out are always so friendly helpful and polite. The staff in the office is great with communication and always answers my MANY questions lol. There have been many times I needed to ask the owner something directly and they got the message and response quickly. Great management company and should we rent after this is definitely hope to find one of their properties.

Experiencia fantástica: Arleth has been absolutely amazing. She has been patient with my excessive questions and emails. She has been prompt in responding. Moving whether buying or renting is scary, stressful, overwhelming but the staff here have been so amazing no questions left unanswered. Thank you for easing my anxiety for this move I couldn’t be more excited

Experiencia fantástica: The Property Management team of specialists gave me excellent service. They were there for me in every step of getting my rental house. They made it fast, easy, and were attentive to all my needs and assisted me right away when I needed help. I highly recommend them.

Experiencia negativa: DO NOT RENT FROM THESE PEOPLE!!!!! Absolutely the worst company I have ever dealt with in my life. My pregnant wife and I decided to move to Texas after I got out of the Army and couldn’t look at the place before we moved due to the travel ban at the time and the problems started immediately after signing the lease. We dealt with Stephanie and on the drive down we were setting up utilities and we called to ask what we should put down the land management name for the city and she pretty much told us to figure it out. Then we weren’t going to arrive until 1am on our move in date so we asked if we could get the code for the lock a day early so we could get it before they closed for the day and she said no. So we had to rent a hotel room for an extra night because they didn’t feel like sending us a 4 digit code a few days early. Then when we finally got to the house it turns out it had been abandoned for around 6 months (from what the neighbors tell us) and the house was trashed, there were dead roaches everywhere, it smelled like mildew and there were HUMAN FECES on the toilet seat. Best part is someone from the property management had been there to leave a “care package” and saw the state of the house and didn’t say anything. Now we’re dealing with a roach infestation due to the fact that they never took care of the place or even looked at it to see if it was live able. They do not care about tenants after they have you in a lease, they just want your money and then absolutely do not care about taking care of the issues.

Experiencia fantástica: Specialized Property Management was amazing. We leased a property for an upcoming move to a new city and they made the process seamless! They were responsive and very informative. Definitely recommend them!

Experiencia negativa: When visiting tenants at the Ramona Dr. location. There was maintenance people out and told me I had to park on the road because there is no visitor parking, although on the left side it states visitor parking, there was another incident when there was some random person dumpster diving when they were asked to leave, they left trash out of the dumpster when I put the trash in the dumpster I was then told that dumpster is not for me, and to take the trash out. The employee was Also there when I was kicking the dumpster diver out, so I assume the employee knew I was cleaning up the mess trying to help keep the place looking decent because there’s always trash everywhere, this place is maintenance very little and very unprofessional and although I don’t live there, I would never promote this place. The tenants I was visiting has also had only bad experiences with the management.

Experiencia fantástica: The leasing process was quick and painless. They offer also deposit consolidation options for renters with low credit! I applied and within minutes Arleth was on it. I can’t speak from experience of living since I haven’t moved yet, but so far I’m having a great experience with the sense of urgency and aid provided by SPM.

Experiencia fantástica: Everyone on the Specialized Team was amazing ! They made the whole renting process very seamless and great! Thank you to Stephanie and her team for getting us into our new rent home !

Experiencia fantástica: The vendor was very nice and friendly!! I put in a work order for the sprayer on my sink and he responded quickly he came right on and fixed it with no problem! Thank you Specialized Property!

Experiencia fantástica: I had a few technical problems filling out the application (100% my fault) and they were so helpful mitigating my issue. They were incredibly quick to respond and answered all my questions. The staff is very professional and friendly. We can't wait to move into our new home!

Experiencia fantástica: Your repairman, Wayne, arrived promptly and did an excellent job. He determined the nature of the problem, concerning the garage door motor that was partially detached from the ceiling and hanging down by only one screw. He had the parts with him to reattach the bracket properly. It will never turn loose again. The garage door now works perfectly. Thank you, specialized property management, for sending such a quality repairman very quickly to my rescue! I would highly recommend this repairman both for his honesty and his level of skill.

Experiencia fantástica: Once to troubleshooting was completed as advised before the vendor came out oh, we were responded to in a very timely fashion. If they able to come out and fix it when needed and was done very quickly. It's great to get what we need it fixed completed so efficiently! Thanks!

Experiencia fantástica: Maintenance was super quick both in responding to our problem and scheduling a time to fix it, but also in the time spent on site fixing our running toilet. Easily the best management company I’ve encountered over the last 5 years between various apartments and other rental houses.

Experiencia negativa: Super responsive during rental process, however, after discovering upon move-in date that the upstairs carpet was disgustingly filthy and going through all the proper channels to get it cleaned, including photographs, this company GHOSTED me. Unethical. Disappointing.

Experiencia fantástica: I'm very satisfied thus far with my leasing experience.. Stephanie and Garrett were very attentive and responded to all my emails & concerns in a timely manner.. Looking forward to my move-in.. Thanks

Experiencia negativa: Crook! Absolute crooks— I moved out two months ago, deposit has not been returned and no explanation offered. They sent me a notice stating that the landlord would not renew the lease. So I move out before the month ends as per their request. Then creditors start calling me looking for last months rent? I signed a 12 month lease, you notified me of lease termination upon expiration, and now you want me to pay an extra month after I vacated and the leas expired? Stay away folks

Experiencia positiva: Very fast and efficient, however some people aren't used to making moves so fast. Traditionally, you meet someone and sit down to sign a lease and write a check. Specialized demands you conduct all business online, and charges a FEE for everything you do. I have to pay a FEE to pay my rent online. This is wrong.

Experiencia positiva: Update: After living at the property for a year and moving out, we were very satisfied with our stay and experience! Didn’t have a single problem with ending our lease, moving out, or getting our deposit back. (Got back WAY more than we thought we would be charged for!) If we didn’t have to move due to other circumstances, we would have definitely leased with the company again! Tenant experience: My family and I have been working with this company for about two months. Overall and in the end, we are very happy (so far). It was a big struggle at first with communication before and after we signed our lease until move in, but things have been patched and cleared up mostly. Our leasing agent Miled never spoke to us, called us, or emailed us back until AFTER we signed our lease and only because we had squatters in our home and had to call her again. (Squatters were another situation and irrelevant.) We were never satisfied when speaking with her. Another leasing representative we worked with, Stephanie, failed to let us know she was going out of town for a week (in the middle of our move in/squatter mess) and had to guess who we were supposed to talk to next without notice. (Apart from miscommunication, she was kind.) Our next point of contact, Glenda, was wonderful and handled the situation very smoothly. From that point on, Glenda, Brenda (receptionist), and James (maintenance) were absolutely terrific and we were so happy to work with them. The vendor they used for move-in clean did a pretty bad job and was lazy. We ended up cleaning it ourselves for a charge adjustment. (This does not reflect directly on Specialized apart from that vendor being who they chose to work with.) While it was a VERY messy start, we are happy we chose them in the end and would do so again (with a different leasing agent). Updates may come again at move out.

Experiencia positiva: When I contact Specialized Property they are always quick to respond and very helpful. The maintenance group works with the property owner to get issues resolved. This last maintenance issue I had someone out that day and everything resolved by afternoon.

Experiencia negativa: I would NEVER work with this company!!! I had a complaint about a property next to me (duplex) that I reached out to them for assistance with lack of property maintenance. I was told that the " Tennant's" under their contract were to keep the property maintained. I received a email, not a single call, from one of their Property Maintenance people. I was told that they would contact the tennants and owner AND get on the problem taken care of asap. This matterer has yet even to the slightest BEEN ADDRESSED TO THIS DAY! NOT EVEN A FOLLOW UP ON MY COMPLAINT. Seems they don't even do a "drive by" to inspect their properties, just wait around for complaints. They definitely are not an upstanding company to work with!! All I can see is they take owners money to provide service and do absolutely nothing in return!

Experiencia fantástica: Service has really improved since switching over to PropertyMeld. Maintenance requests are dealt with immediately. There is open communication among tenant, SPM, and vendors. It's nice to be informed of steps taken, and to be able to actually get in touch with someone if needed. Much better system.

Experiencia negativa: Updated : - Thanks for your check, as I told before you sent the check, I will not remove my review as I want people to know the service quality. Also, Seems you did not read my mail correctly, I mentioned that I got a message house is no longer available "homeowner has selected another offer for their rental property." and not my application got rejected. I suggest you read my mail before responding because if the response is not factual, it reflects the company culture. I had a very unprofessional experience with these guys. I applied for a house at 8:00 AM after visiting the house and see the availability on the website. same day by 9:30 AM, I got an email that Home is no longer available. On the website, Home was available for two more days. They did not refund my application fee or did not even respond to emails. Be careful, Very - very unprofessional experience, and it seemed to be a scam to me.

Experiencia positiva: I would like to say thank you to guys who painted my cabinets and put in my new countertops...They did An Amazing job! my kitchen and bathrooms looks Beautiful... And also Say thank you for final to get a rain gutter after 5yrs... Looks great! I want feel like im walking under a waterfall any more

Experiencia negativa: Moved into my new place a month ago and I am already fed up. You call, they don't answer. You leave a voicemail, they don't return your call. The place I live allows NO parking outside your garage overnight, even though they have lots throughout. Signed the lease without being informed of this. My gf has to uber to my house or I have to pick her up if she wants to stay the night! Otherwise they will tow her car.

Experiencia positiva: This is the second time I have rented from this management company. The first time I was with them for four years. and they were bought out by another company we left and came back to this management company. Brenda is awesome!! If something needs to be done She is on it so quick and will get the problem resolve. Stephanie did all of our paperwork very polite and efficient. Tori, I have contacted by email several times and She always gets back in a timely matter with the answers I am needed. Kim has an open communication line you can always get ahold of her. My only downfall is the past couple of times when I called maintenance it's like a third party outside is taking the calls and have no idea what is going on. Then I just call the maintenance line to get it solved. I enjoy everyone that is working at this company. My Lease just expired and we resign an extended lease this time. That should tell you how we feel about this company. I would highly recommend this Management company.

Experiencia negativa: Not great. Work orders or requests will take weeks. I usually always have to contact my owner to get anything done. They try to charge me every year when I'm renewing a lease which is crazy. I always have to contact the owner. They are a nickel and dime company who try to get money out of you any way they can. Fortunately for me I have contact with the owner of my rental. If I didn't I'd imagine my review would be worse than this.

Experiencia fantástica: Impressed with the staff at this company. They are very helpful and knowledgeable about the rental property I'm living at. Brenda, Garrett and Stephanie helped me get comfortable about my new residence. This place makes it easy to pay rent (from your phone) 5 stars.

Experiencia fantástica: I'm a new tenant with Specialized, and before sigining my lease, had emailed an detailed list of concerns on the home my roomate and I are renting on a 2yr lease. They have promptly been sending vendors to our home to resolve each issue, and I've personally had a pleasant experience with each of them. They're very professional, clean and personable. As for Specialized, the experience thus far has been pleasant and hassel free. Price on the property is excellent, and looking forward to being here for awhile.

Experiencia positiva: It's been a pretty easygoing experience with renting from this company. You can always get in touch with someone if you have any questions. Transfering our utilities was a breeze because they provide you with a company that helps with that. I love the house although there are still some things that are in the process of getting fixed. My only complaint is that the whole process is very impersonal. Everything is done online or over the phone. While this is convenient it can also make you feel like "just another tenant". Overall the customer service is great and the process stress free.

Experiencia fantástica: Just moved in to our property yesterday, so I don't have much to base this review off of. However, what I can say, is that the process/communication from the individuals at Specialized Property Management Fort Worth made everything much easier through the stress of moving. Brenda Agurs has been a great help with the initial steps of the move in and very professional in her introduction.

Experiencia fantástica: They did a pretty outstanding job managing our property in Dallas area. I found them proactive in terms of reaching out , explaining any problems that need to be addressed , getting things done on time and follow up . I always found a person on phone to take care of things . They website is also pretty intuitive and easy to use . Very professional !

Experiencia positiva: My husband and I have been leasing with SPM for the past almost 4 years. From the beginning (with the initial application and approval), the process has been relatively smooth. There was an issue with us being able to access the home on the day of the lease, and to compensate, SPM pro-rated the next month's rent. Emergency maintenance issues (like when the heater went out in the middle of a cold spell in Texas) were resolved quickly. Other maintenance issues that have been reported during the initial and subsequent inspections have either not been resolved or taken some time to be resolved, but this is not the fault of SPM; they can only dispatch contractors when the repair is approved by the property owner. We've been OK and will remain OK with that as long as we're not charged for any damages not repaired as we did not cause these damages. Lease payments, non-emergency maintenance requests, and overall communication (leasing documents) are handled efficiently via the Portal. We haven't had any communication issues with anyone in the management office... from Tori and Stephanie in leasing, Mark in maintenance/inspections, or even Ms. Brenda from the QA department... everyone has been readily available. The newly added renewal fee is a bit expensive, but if this is what makes the renewal process so efficient and smooth, we're alright with paying it. Overall, it's been a good experience with leasing with SPM.

Experiencia fantástica: We have been in our property for a week now and they have been amazing! Day 4 in our new home the sewage was backing up due to the weather and we called at 10pm on a Sunday night. By 11:45am the next morning a plumber was here and got us all fixed up. Amazing communication and service.

Experiencia fantástica: I've been renting through SPM for two years, and have had a great experience. My initial application and renewing my lease annually have been easy. Although, the lease renewal fees are expensive. There should be a renewal incentive for "good tenants" to renew their lease. My overall experience, especially with their maintenance response, is excellent.

Experiencia fantástica: Great company and great experience so far. We always get prompt response and good communication with James from maintenance department. Tenants are staying for years and signing lease extension which means that they have good experience too.

Experiencia fantástica: A had a great experience with the process of renewing the current lease for another year. My overall experience with Specialized for the past 8 years have been great also. The property has been occupied the entire time, and the tenants (several different ones) have never miss one payment. Always recommend Specialized to family and friends. Christian Villalobos

Experiencia positiva: We've been renting this house for a little over a year, and been working with Specialized Property Mgmt for maybe a little less than a year (our property owner switched over shortly after we moved in). So far, our experience with SPM has been very good. The maintenance co-ordinator, Mark, has been very friendly, and our two issues were resolved quickly with good communication. The vendors they used (we had an electrician come out once, and we had an A/C guy come out once) were quick and professional. We even paid our rent to the wrong property management company when the changeover happened, and they resolved the issue internally. What a relief! The only complaint I have is the online portal you can use to pay your rent online and contact their maintenance isn't the best... it works, but it's a little confusing and broke-looking, and not the most user-friendly. The last place I lived in used a better software portal. But that's my only complaint. So far they seem to be good people trying to do a good job.

Experiencia negativa: This company is the worst property management I've ever dealt with. My parents rented with them last year and are now having to take them to court because of absurd and down right wrong extra service fees after they moved out only to fix and clean NOTHING before they put it back on the market. Now I am trying to moved and I emailed and called for 2 WEEKS about a property and heard nothing back, even though this place had been on the market for MONTHS, only to wake up to them taking it off the market today. I was blatantly ignored and treated like i didnt exsist. Learn how to deal like professionals.

Experiencia negativa: This property management company obviously does NOT care about the properties they manage or the tenants living in them. For one thing, you NEVER get a live person when calling the number they give for the office and the answering service are just that, they simply answer the phone(i am specifically speaking of the answering service for maintenance issues). They have no knowledge of the properties for which they are answering the phone for. Which really isn't a big deal for minor things but for major things, like what my mother in law is having to deal with right now, they are useless. For nearly a week now she has had raw sewage coming up through her toilet and tub and wheni mean coming up, i mean up and out and flooding the floor and it is the ONLY bathroom in her residence. I am trying to get her to file suit against this company for unsafe and unhealthy living conditions. I wanted to respond to specialized property management response and the plumber you said was dispatched today NEVER( it is now 6:57pm) showed up. The toilet just exploded AGAIN so there is, once again, raw sewage covering the bathroom floor. And the tub is COMPLETELY FULL OF THE SAME. I have tried to upload photos but to no avail. There must be some sort of block to keep people from doing so. And the number You gave to contact is still an office number and no one answers after five and some people are unable to make personal calls while at work so still the problem remains and still NO plumber.

Experiencia fantástica: Long Term Tenant - I have been a tenant of Specialized Property Management for almost 6 years, renting a single family detached home. I can say, with equivocation, that this has been a trouble free experience for me. Repair issues have been resolved quickly, and any rent or charge issues have been resolved even faster. If I knew companies like SPM existed, I would not have sold my prior homes, instead keeping them as rental properties. As a owner or renter, I recommend them completely.

Experiencia fantástica: I’m on my 2nd year of renting from them. I have had a great experience with them so far. Brenda Agurs has always been really helpful and professional as well as all the other people involved in managing and leasing the properties. As a licensed plumber that works for a national service company I appreciate their maintenance hotline is available 24 hours a day and I usually get maintenance problems resolved within 24 hours that’s great service. There a great company to rent from and I would rent from them again and recommend them to my friends.

Experiencia fantástica: I have been working with Specialized Property Management for about a year now, and I can honestly say that I am very pleased with the overall quality of service. All of my questions are answered timely, and the staff has always been friendly and courteous. I spent several STRESSFUL years working with a different property management company, and I must say that switching over to SRPM has proven to be the best choice by far.

Experiencia negativa: If your looking for a company that keeps lines of communication open, responsive to both customers (owners and tenants), and doesn't just take your money without much follow through. Then keep looking! This company is about their bottom dollar and should have their brokers license or property Management license revoked. I have been both a owner and renter before (not with them), and trying to get Ms. Gonzalez to update me and inform was like pulling teeth. It took her 4 days to inform us, whereas other places it took within 24 hours. But bright side is we found a way better looking place and was approved with 7 hours!

Experiencia positiva: There were a few set backs with moving in but every time they were quick and assertive answering my emails. Tori in particular has called me to clear up problems and set me on the best path to solutions. Ive only been in this home a short time but thus far I would absolutely recommend them.

Experiencia positiva: All in all the process was simple to apply, get approved, and provide deposits. The property inside was clean when we moved in. The backyard was not maintained while no renters were in the property. They have been good about fixing repairs as we did not cause the damages.