Realty Roundup, Inc.

Experiencia negativa: This place absolutely DOES NOT work with people of varied credit backgrounds. They lack empathy, sympathy and most basic human emotions as they sit in their office and judge people based on life decisions they know nothing about. I would NOT recommend them to anyone who is trying to provide a better life for their families because they simply do not care.

Experiencia fantástica: They were very helpful and our move in process went really good. There always on top of communication and getting things done on time. I would recommend my family and friends to come rent from them.

Experiencia negativa: While most of the companies make it easy for you to view and choose the property that you want to live in, this company make it really difficult for you. Pay first for the application and then you can see the property. Not friendly toward renters

Experiencia negativa: My landlords recently changed to this company. The lack of communication is terrible. Also, I submitted repairs months ago and still no repairs completed. No one has even come out to provide our landlords an estimate. We had a terrible smell coming from our garbage disposal and our dishwasher was having issues. The smell was so bad it went throughout our home and it was miserable to live in. Maribel came over and did our walk through since they are our new rental company, she smelled it and said yes we will get that taken care of. Months later she called me and said we will get that smell taken care of. Could you imagine me living with that smell for months? By the time she called to try to get it taken care of my husband already fixed it because we weren’t comfortable living for months with that terrible smell. Our kitchen light is now broken, we’re cooking dinner in the dark because the sun goes down so early. I submitted a Maintence request. I waited a few days. I called, the lady said Maribel wasn’t in but she would call me back and I left a message in regards to what I needed help with, it’s been over a week and we’re still cooking in the dark. No one has returned my call. If you’re a landlord I wouldn’t recommend this company. There’s a huge lack of communication, it seems repairs will never get done with company, let alone anyone even call you back.

Experiencia negativa: Im surprised they have a 3 star rating. Horrible service people don't want to do there jobs. They get upset if you call in or try to walk in office. What a joke. Wow. Liars too. I asked multiple times to come into the office and bring all documents. You refused. Told me no. I asked why I can't come into the office and I was told because that is not how it works. Go online. If you would of offered or allowed me to come in. I would of been in and there would have been no issues. Instead I was told 3 times no I can't come into the office. Then you want to lie about it in your response. SMH super horrible. Funny how your horrible service continues not surprised reading these other reviews. Im sure there be more. I be glad to come into the office regardless of your dishonest response and crap attitude. I will be recording to document the truth. See you next Thursday!

Experiencia fantástica: I've never had any issues. Pretty quick to respond back when anything needs attention. Easy to pay rent.

Experiencia negativa: If you’re looking for a rental property, you’re better off finding another company. If you’re with them now, beware especially if your tenants are not perfect renters. This company does not immediately serve a three day when payment is late and sometimes you have to tell them to do it. Their annual inspections are not being done on a timely manner, and they do not perform a drive by inspection. If there’s a damage done by renters, they will not enforce for repair. They might tell you that they will ask for repairs, but they don’t! Don’t bother reading the contract between tenants and Realty Round Up, they don’t enforce it. This company will not protect your property. You need to diligently manage this company to avoid financial loss.

Experiencia fantástica: Jim, Samantha, and most importantly Sheena were so incredibly helpful. I would highly recommend Reality Roundup to friends and families. Their communication is wonderful and they care about the safety of my family and I. They made it from finding a rental property, to viewing, to applications, to actually moving in such a breeze.

Experiencia negativa: Worst people ever Debbie hung up on me when I was told lies about the deposit being for any repairs.It was just a way for them to get payment for not getting properties rented.Horrible I hope I do not ever get this problem again.Maribel was the worst no communication and only called me when I called her.I felt like no one cares and as long as they get 300 bucks out of u thats all that matters.All I can say is I thought they were there to help me but I never heard from her until I called her to ask what was going on.She has the nerves to smile at me when giving back the keys.They are horrible people just look at the reviews wish I did before I went there.I thought she was a nice person looks like I was wrong.

Experiencia negativa: Alan seems to busy to get in contact with people back I don’t understand how he’s the manager.

Experiencia negativa: this agency is a jock they forced you to apply and take your money before you check the property you are interested in. doesn't make sense people must see the property before they apply and pay money. what if i didn't like it when i see it life? photos never gives the real picture

Experiencia fantástica: My experience with Realty Roundup was great Karen and Allen are fantastic people, they always went above and beyond to repair anything when it was needed. Also they were more than fair with returning my deposit.

Experiencia negativa: What an absolute scam. They charge you to submit an application then you never hear back from them again. I tried calling and emails never to get a response. Might as well just threw away the application fee. I have been a home owner for over 30 years but because of a divorce I had to find a rental. I went through a few other rental agencies and had pretty much the same experience as this. I did find a rental property but it was through the home owner. I hope to never have to deal with property management companies again, especially this one.

Experiencia negativa: I speak from personal experience when I say that Realty Roundup is, without a doubt, the worst property management company in the entire Sacramento area. Their entire profile is a web of lies, starting with the claim that they won the "Best of Elk Grove" award, which doesn’t even exist. A quick glance at their Yelp profile, filled with numerous negative reviews and a dismal 2-star rating, tells you everything you need to know. The application process is painfully slow, the lease agreement process drags on, and their maintenance response times are abysmal. Expect to call, text, and email them countless times before you see any action. They consistently ignore urgent requests and dismiss concerns, leaving tenants in frustrating situations for extended periods. When you do manage to get through to them, prepare to be gaslighted and attacked. They consistently deny any responsibility and turn the blame onto tenants. The level of incompetence displayed by this company is astounding, and it’s baffling how they’re still allowed to operate. In addition to the points mentioned earlier, they may also attempt to retain your deposit by imposing unjust cleaning fees and other similar charges, like they did with me and other people I've known for years. Getting your deposit back can be a real challenge. As a landlord, it is important to be aware that they will delay the rental of your property for months and then create a narrative about a shortage of potential tenants, all the while neglecting to advertise your property. A particularly troubling aspect is the behavior of the company owner, who responds to every negative review by gaslighting and claiming she doesn’t recognize the reviewer. This blatant lack of accountability is infuriating and unprofessional. Do yourself a favor and avoid Realty Roundup at all costs. They will waste your time, your money, and your patience. Beware and trust the negative reviews. They are 110% legit.

Experiencia negativa: I'm a property owner who has been very unhappy with this company. When I signed up, I requested quarterly gardening services. They were very responsive and helpful until the contract was signed. Then, they began billing me monthly for the quarterly gardening services. I complained three months in a row! Got apologies and promises to correct each time. After four months, they reversed one of the charges. Then, in December, I was re-billed for that reversed month AND they were still coming monthly. I emailed the office: no response after a week. I called the office and left a message: no response after two business days. This is ridiculous. Edited to add: After an email and two phone calls (over eight days), I got a response from Tracey informing me that they had waived some management fees due to the over-charging for gardening services. Tracey was very helpful and kind. Property management is a tough business, but I still feel that the chronic non-responsiveness I've gotten from this company is unacceptable, but based on the communication I received after posting this review, I've increased my rating from one stars to two. Edited one more time (four months later): After canceling services with Realty Roundup, I received a final accounting from them, and... they deducted the payment for the gardener one last time (even though I canceled the gardener six months prior). I called and left a message with accounting. No response. After several emails, I was reimbursed. In passing, I mentioned that I'd done a drive-by of the property and it looked like a gardener had never visited at all, and I was told that the last bill was an accounting error. So, after four months, it seems there are still issues with their accounting department. I'm pretty sure I've spent more time managing Realty Roundup than they spent on my property! Bumped my review back to one star. And, hopefully this will be the last edit!

Experiencia fantástica: Sarah and Melissa have been fantastic, would highly recommend realty roundup.

Experiencia fantástica: Debbie found me an amazing home and I am beyond grateful! Highly recommend Realty Roundup!

Experiencia positiva: Realty Rounduphas been great! We just moved into to our new house and we love it and everyone has been great. Tracey and Jamie have been great and answered all questions and issues we had! From beginning to end the process was smooth! We had some issues with some things but they were quick to come and fix them! We are enjoying our new house and want to say thanks to Realty Roundup for helping us find our new place. We moved from Colorado to Cali and they made this so easy for me and my family!

Experiencia fantástica: Realty Roundup is by far the best property management company that I've ever experienced as a tenant. It's clear that their primary duty is to the property owners, but their clear communication and responsiveness makes them a pleasure to deal with as a tenant as well. If I ever need to rent again, or if I find myself in need of a property management company to handle my portfolio of real estate holdings in the Sacramento region, then I will definitely turn to Realty Roundup.

Experiencia fantástica: Great staff, very nice people

Experiencia negativa: I can see why these people have so many poor reviews. I applied for a property at 9861 Burrowing Owl way. Tyronda contacted me on a Monday to ask if I was still interested. I told her I was, and I called the office to pay my $80 application fee. SEVEN days later I was still waiting to hear what the landlord decided just so I could and see the house, and it was like pulling teeth to get information. They text you to death, and if you call the office to speak to someone and clarify things no one is available by phone; and then they text you back again. Absolutely amazing! By the way, I have excellent credit (score >800), income that is more than 3x the rent, excellent rental history, and I am a homeowner in another state. I had to contact them TWICE to get a response. Even when Andrea finally told me I was approved I was not given days or times to view the property. I can understand wanting to do some sort of pre-screening on potential renters before showing the property; but for the life of me I can't understand why their process is SO SLOW, inefficient, and frustrating. You want to find people that have the ability to pay rent, are likely to pay rent, and will take care of the property. They should have a tenant screening process that should be satisfactory to most landlords. I shouldn't have to be approved by the owner/landlord to just VIEW the property. Are you telling me that they contact the landlord for each approved person/family that wants to view the property??!! That's why they are being paid. What a waste of time and energy. And with as slow as the applications department is, owners homes are going to sit vacant much longer than they need to. Landlords/owners would be better off using Zillow to screen tenants. And still, how come I don't know the date the house is actually available? How come I don't know days and times I can actually see the property? This is basic information that should be forthcoming and answered by Tyronda and Andrea. As a renter I would be very hesitant to rent a property listed with them, because if there were any issues or concerns while renting, I would not want to deal with the people I dealt with in the application process. ______________________________ To have to be approved by the owner, in order to view a property is a bad process. While that may be difficult for you all to admit that publicly, you have a broken process which needs revising and improving.

Experiencia fantástica: Realty Roundup found a beautiful home for my dad. transition was smooth and easy. Special thanks to Andrea and Melissa for going the extra mile, they really took care of us.

Experiencia fantástica: Elkgrove they are really good and if you have any question or concern they try to help or answer my questions.

Experiencia negativa: Not pet friendly! Don't look here if you are looking to have a home with your animals! SAD!!

Experiencia fantástica: Home

Experiencia fantástica: I was not approved for the home I wanted but I wanted to say that I read many of negative reviews and I had to leave a review from my experience with the application process, this company has been great to me, everyone is so kind, they kept me informed throughout the application process, if I had any questions they were answered in a timely fashion. I’m disappointed about not getting the home, but I will definitely keep this company in mind!! I would recommend them to anyone!

Experiencia negativa: It’s so sad that you guys discriminate against black peoples when they apply also people with section 8 at least give them a chance everyone isn’t the same and everyone deserves a chance. At least be truthful and don’t collect the application fee you guys do not follow fair housing because if you tell the owner a applicant has section 8 they say no

Experiencia fantástica: This agency is so wonderful in answering the phone and actually speaking to you. They answered all questions. I hope to do business with them. Thank you Round up

Experiencia positiva: Couldn't find anything

Experiencia fantástica: The staff is incredible, friendly. And fast to respond. Have had nothing but great experiences with Realty Roundup.

Experiencia fantástica: Easy to navigate. Fast responses from staff.

Experiencia fantástica: A great place and such nice people

Experiencia fantástica: Hands down best staff and best service. Always refer family, friends, and coworkers if their in the market for a house or for renting.

Experiencia negativa: I am a property owner. I contacted Realty Roundup when my house was vacant clean and ready for move in. Leah the assigned contact told me not to turn off any of the utilities because the house would rent so fast it would just be a hassle. She said the price was good and they would have plenty of applicants. The house set for a month she said there were no applicants. I offered to lower the price because we didn't want the house vacant, she said no it was a good price. A few weeks later she said they had several applicants. Nearly a week later she sent us the information and we agreed she said the applicants were no longer interested, but she would get more applicants reviewed. Over and over she would say the have multiple applicants but wouldn't send me any. When she would finally send me something she would only send one and say I can deny it and go on to the next but they would have to start over. I have never heard of anything like that. The process is usually that they get all the applicants review them and present the owner with the best applicants not one at a time and not without knowing if it is the best or worst applicant. Well this continued over and over and we would say yes to the applicants but they never got anyone moved in. After 2 1/2 months she said she had an applicant and we approved. And they would move in. 3 weeks later I contacted her to ask what happened and she said the applicant has a housing voucher and I would have to lower my rent $350.00 a month. At that point the house had been empty over 3 months so my wife and I decided we couldn't afford to continue with Realty Roundup. We told Leah we wanted our keys and garage remotes back. 5 days later I had to contact her again to ask about my keys garage remotes and the the deposit. She said she couldn't find the remotes and thought they were at the house. I had turned them into her office and knew they were there. Hours later she said she found them and I could pick everything up. We finally advertised ourselves and received nearly 30 applications in a mater of a couple days, and were able to pick a good renter. I am not sure if it is the company Realty Roundup or Leah who failed us, but they cost us a great deal of money in lost rent and over 3 months of utility bills. If you don't want to handle your rental yourself look for a better property management company. Realty Roundup is the last place you should use.

Experiencia positiva: I summitted couple of applications through their website and I was practically ignored, compared to the company that helped me to find a house they did not seem to care much.

Experiencia fantástica: We have rented through them for 16 years. Great company!

Experiencia negativa: I lived in my rental for 6 years before they took over management. I knew then that it would only be a matter of time before they found a way of getting me out of my rental. It's the only reason why I only rent privately, Most property management companies in Sacramento, make it very hard for African Americans. Since they never saw me personally, I thought I was safe. After the first home inspection is when all the problems started. The next annual inspection was coming up and I had just started a new job. I requested that we have the inspection on a weekend and I was told no. I called and I spoke with Ms. Sullivan. I told her my situation and when I finally agreed to have the inspection in the middle of the day, she hung up on me. She contacted the homeowner of my rental and lied to him and told him, I was refusing to have the yearly inspection. Well the homeowner asked me to move out in 60 days based on Ms. Sullivan's lie. So I had to move and the homeowner sold the house two months later. win win for us. I found another home and the homeowner made $11,000.00 over the asking price. So Realty Roundup has dishonest employees that cost them a great renter and all the fees/commissions they would have made on the house had it not been sold. That's called Karma.

Experiencia fantástica: Leah is pleasant to work with. She helped me to find a tenant for my rental. She is very helpful and professional!

Experiencia negativa: Limits section 8 applicants to voucher bedroom size although section 8 housing allow a participant to occupy a unit regardless of bedroom size as long as it's within payment standard. Realty round up states it's their policy. How unfair to single out section 8 applicants. Applicants that doesn't have a Section 8 voucher is not limit to a bedroom size 5 people to a 2bedroom is allowed. Only property management company that's confine Section 8 tenants to voucher size. First hand discrimination.

Experiencia fantástica: Nice

Experiencia negativa: Not impressed. I have submitted numerous work orders since May 5th. I have submitted them via the portal, I have called in and spoken to representatives on two separate occasions. I have not been contacted. I’m growing tired of this. I read over the reviews before we moved in, but they were decent on the front end. Had to deal with a really frustrating property sale just after we moved in, having numerous people come in and out on a regular basis. That got old fast, but then the property sold, and things kind of calmed down. Maintenance requests were typically dealt with within a week. Now, we’re old news. Can’t seem to get any help. I get that the CoronaVirus places a hindrance, but I work for a home improvement company. We’re just as busy as ever, and still operating. What gives?!

Experiencia fantástica: They offer great homes to rent and they are very friendly.

Experiencia fantástica: Never having rented through a property management company before I wasn't sure what to expect. Over the past 6 months each small maintenance issue with the house I have posted on the app and had the contractor contacting me in less than 24-hours to get it fixed. I appreciate how responsive they have been.

Experiencia negativa: I have a lot of things I could say but this review is based on the conversation I had with my property manager today. First time I’ve spoken to her after many attempts and voice mails the last 4 months. She blamed me for her not having the correct rent prices on my account! That was the topper. She said she has 200+ accounts she manages she is just one person, you can’t put that on one person. YES I CAN THAT IS YOUR JOB!! Like I said I could go on but basically if you like your property manager to have any accountability or customer service Jacci isn’t the one for you!

Experiencia fantástica: I've rented houses from them various times and they been awesome in taking care of me I would highly recommend them to other customer.

Experiencia negativa: Less than the one star I'm forced to give to add comments. Very unprofessional, they stalk their Tennant's and will bleed them dry for everything they have. Do not reccomend anyone to use this property management company you're literally better off being homeless

Experiencia fantástica: Great company to rent from

Experiencia fantástica: They are wonderful and exceptionally nice!

Experiencia negativa: They did not get the order right.

Experiencia fantástica: Realtor rounded me up with a lasso like stray cattle. I will most likely be back here for another cattle rustler experience. -Still looking for a barn to rent...

Experiencia fantástica: Great Property Management company. Not only to rent from, but to work for!

Experiencia negativa: 0 stars. Don't dare start talking about how the most difficult and Negative experience it is Dealing with property for managers. You see people are in control of whether or not A person has a place to live tends to give 1A very big head. The 1st lady I talked to was OK she heard me for a little while until I started getting personal about property managers and how difficult they are to deal with. And the next lady comes on and all of a sudden she has a very rude tone in trying to say that she doesn't. She was being very rude and so was I. But I am not working for someone at the time and I am not the customer service representative for a company. I basically explained that I have good rental history good income long term job and references from prior landlords. But the most specific important thing to them did not have anything to do with the fact that I'm renting a property the most important thing to them had nothing to do with whether or not I can afford To pay the rent. It did not matter that I had no evictions. The most important thing to these property managers is a stupid number that says 600 or higher. What does a target card that I 0 $40 on from 6 years ago have to do with me renting a house. What does being late on a truck payment a couple times throughout the year have to do with me renting a house? It is ridiculous that is why these homes are sitting on the market on rented for months at a time period you people who are using these property managers need to quit being lazy and read the place yourself. Talk to people see how much money they make get some references to see what kind of person they are and rent the place to them yourself. All that these proper you managers want to do is make things difficult and hard. All they want to do is try to get 10 or 20 or 30 application so they can collect the fees on it. They are all heartless rude landlords who can give a ship as to whether or not someone with children has a place to live.

Experiencia negativa: As a property owner they failed me. My initial agent had health problems and left the company. The new property manager didn't know the details of the lease with our tenant. We credited them for yard maintenance. The lack of inspections left my yard a mess and the carpet looked like they rolled car tires throughout the house. The next tenant passed their background checks and ended up not paying rent for months. We just evicted them and sold the house. Oh well we're done with them but I wouldn't recommend them to any home owners. I have other friends continuing to use them but the consensus is: You have to manage them and be on top of them.

Experiencia negativa: The worst customer service ever. I was told that I didn't qualify at more than 3 places. Even was told a home was already rented out and it wasn't. Now we are purchasing our own home. Things happen for a reason. There should be an option where no stars are given.

Experiencia fantástica: Nice parking when i was there and clean inside the lobby.

Experiencia fantástica: I have been renting from them for 15 years they are a great company .And they have a great people work for them.

Experiencia fantástica: We would like to share our experience. In the last four years, we have been residents in one of the homes that are managed by Realty Roundup! Within 4 years we have experienced some issues, maintenance issues. However, in every issue that we have had, Jim Miller is our property manager, has worked with us and resolved issue by issue in expedited time. My husband and I both worked for property management companies in the past and in our experience we have to say that Jim Miller is one of the best property managers we have ever worked with. He is understanding and accommodating. I would like to commend Realty Roundup for employing people like Jim, of course problems occur, especially in housing but to get resolution it is all that counts and in the last four years, every time there is an issue there is always resolution. Please understand that this is a property management company and in my own experience, property management companies are not the owner of the home. They’re just providing management services and most of the time it varies on the owner of the home. We have been blessed to have an opportunity to work with Realty Roundup and Jim Miller and we look forward to continue our relationship as tenants.

Experiencia negativa: UNBELIEVABLE..... when I say I have never been in a more unprofessional setting. First off, the lady showing the property was at least 20 minutes late,gave a lame apology,open the door and stood back and let about 30 people run in,looked confused and said well if it gets too crowded and shrugged her shoulders! I can’t understand why you would schedule 30-40 people for the same time and have audacity to be late!!!! Just horrible!!! It was very hot and uncomfortable not to add there was a lady waiting with a child that had oxygen in use, you guys should be ashamed to say the least!

Experiencia negativa: This place seamed like a blessing in disguise, my boyfriend and I had been looking for a place to live with our son and we didn't have the best credit. When we were approved we were estatic. Our apartment was small which was ok because there were only three of us. While there a few things here and there stoped working as they do, and come to find out they don't fix anything and we had to pay out of pocket for items breaking we had no control over. Then, when we moved and went with a different reality company, we learned that we wouldn't be getting any of our deposit back and actually owe them money. A 10 hour cleaning job, for a house I had already cleaned? A $300 dollor bill? Ridiculous! Beware if you rent from them! Honestly more trouble then they are worth! Never again!

Experiencia negativa: Blatantly dishonest. And I have the call records to prove it.

Experiencia negativa: Houses are not as they appear on the pictures.

Experiencia negativa: Very rude. The office staff are rude. They only want your money. They will not help you.

Experiencia fantástica: 410 Clinton Ave. apartment a has been my home for four years now. It is a quiet, clean complex. All the neighbors get along. Whenever I need anything repaired, it is always a nice and swift response. I have wonderful, new carpet in the bedrooms and upgrades in the kitchen, and now we’re about to get new bedroom windows. I’m glad to know that my property owner is dependable when it comes to necessary work on my home. I am happy with The customer service that I received whenever I called the office. Ashley has been wonderful and is very easy to talk to. We love her. I plan on being here for a long time. Really round up it’s the way to go! Their reputation exceeds them! November 16,2017.

Experiencia negativa: I believe that this is just one of the many rental companies that make you feel like trash. Thanks for letting me know

Experiencia negativa: Renters and property owners beware. No customer service. Renters Be prepared to bend over backwards to accommodate their backward policies. Also First well qualified applicant doesn't necessarily mean that you will be "qualified" to get the apartment. What happened: I was told to make an appointment for 8am on a weekday for a open house. The listing looked nice on the apartment. so I made it work and asked for the morning off. I got there at 7:55 and waited till 8:25 then left and drove 20 mins home to get a few things done to try and salvage my morning off work. I called when their offices opened at 9:05. Talked to the same lady and she said that I was mistaken and my appointment was for 8:30 so I said is he still there I'll go back. she said "no he left when I didn't show and that I needed another appointment for the next day.." This company's policies need some work. her tone left much to be desired. They try to make you the customer feel like a supplicant begging for their time and approval. If I was a property owner I would not want them to rent out my apartments or home. Cause all their lack of customer service does is tick off the well qualified which leaves the adequately desperate or the saintly patient as their pool of possible tenants to draw from. On a side note I got some information on their application process. They may already have multiple applications in for the same property. whomever meets minimum requirements are then given to the owners for final selection. So forget equal opportunity housing. Also Forget about getting your application fee back. I wonder how many people with good credit and adequate income have been told by this company that they did not "qualify" when the reality was just that they had to pick one of the five well qualified applicants.

Experiencia fantástica: We were very fortunate to have such a great experience with renting a home through Realty Roundup. Our property manager, Bill, was attentive and professional, not to mention understanding with our needs when issues came up over the last 4 years. If we're ever in need of renting a home or in need of a property management company, we'll be using Realty Roundup.

Experiencia negativa: I wouldn't recommend this place to anyone!! ac broke and has been broken and they have been aware of it for some time now. We are in the middle of a heat wave and I was told that it's a amenity and California law is that they don't have to provide ac. You would think they would want to keep their renters happy but of course they don't .I have little children 2 with asthma and all they could say was try to stay cool!! The lady on the phone I spoke to was rude and very unprofessional!! Anyone looking to rent stay far away from this company they are not to be trusted. Me and my family will be moving asap!!

Experiencia positiva: I stopped in here to drop off an application. the receptionist was very nice and went over my paperwork. The building was very nice and fairly easy to find.

Experiencia fantástica: Very professional, office is beautiful, and the employees were very nice

Experiencia negativa: I made an appointment this morning o come look at a place this afternoon and as I was leaving my house I called then to let them know I would be late. They informed me that the property had already been rented and the agent said they had "called all" and left a message to cancel. There is no call recorded in my phone and no message left. You did not have some one magically apply and get approved today. If is was a possibility that someone would have it today why didn't you say so at 10am this morning when I called? Also make sure you do your jobs and call people back so they don't waste their time.

Experiencia negativa: My first time renting from a rental company. I was there a year before they sent me a utility bill. The whole time I thought I was paying utilities with my rent until I got a huge lump some bill at the end of the year! I feel that is poor management. Not a heads up, not a hey can you pay this bill, nothing! I was so fed up that I ended up buying my first home just so I never have to deal with anyone or any company like this ever again! So I guess I should thank them for being so unprofessional.

Experiencia negativa: Because this company has a lot of rentals in the area I am looking to move into, I wanted to have them run an application so that I could be "pre-qualified" for houses when they become available.... They don't allow that. You have to schedule a time to view a specific property first, and then you have to apply for that specific property. If you are approved for a specific property and another rental becomes available before you have signed a lease, you'd think they would let you switch your application to the other property... They don't allow that either. When I did find a property I was interested in viewing, they told me they don't do showings after 4 pm. Apparently they only want people without jobs to view their properties. Oh well, if they want to waste their labor hours showing properties to unqualified tenants, then fine, I guess I'll do it their way... I made an appointment to view a property, and scheduled time off of work so that I could make the appointment. I drove out to meet with their agent who would show me the property (mind you I do not currently live in the area). When I got there the rental agent did not have keys to the property and was unable to show us the rental. The agent apologized and said she would call us to reschedule a time to view the property... Its been three days and I'm still waiting for that phone call. If this is how they run their business, I can only imagine what kind of landlords they would be.

Experiencia fantástica: The people in this office are AMAZING! They took my impossible situation and made it possible! They were very helpful especially Karen and jacci! Thanks lady's you rock! ♡♡

Experiencia negativa: SCREWED MY FAMILY My dad had surgery and wasnt able to work and this company did NOT care that he wasnt able to work and they wont work with us and are still trying to screw us over!!! DONT RENT HOUSES FROM THIS COMPANY!!!!

Experiencia positiva: Good realty company

Experiencia negativa: Realty Roundup means they round you up like cattle and take 60 applications on the SAME house and herd you together inside the property. Jamie is super awesome though and they are very friendly. I just don't like the way they do things. Seems very weird trying to find a house in Sacramento. I think we may head more south or north. If you have the time I guess they are ok. They do have the best selection of houses, you just need to be ready to compete and push and shove like Black Friday.

Experiencia negativa: Let me first start off by saying I gave Realty Roundup one star because they have nice listings or else I wouldn't be giving them any stars. They had a listing I was VERY interested in and it was currently occupied and was going to be available in a month. I was excited to be put on a contact list for when the house was going to be shown. I expressed I was ready to rent the one property and was told I will be one of the first contacted with information on the showing. I was in contact with three different people from the Elk Grove location and they all three sounded unhappy and rude, which is not a great start for future business. That aside I was on their website two days after being put on the contact list and noticed the house I wanted was no longer listed. I called them immediately and inquired about the removal of the listing and was told it had been rented. I was extremely upset (and yes I'm aware that great houses go fast) at the fact that no one called me to let me know it was taken AFTER I expressed great interest only TWO days prior. They wasted my time completely and let me down. I find that really unattractive and highly unprofessional. Needless to say I will not be renting through them and I will not recommend them to anyone I know. This unfortunate rating could have all been avoided with better communication and some professionalism when dealing with something as sensitive as people's time and living conditions.

Experiencia fantástica: We are looking for a home in Elk Grove and found the one we feel is perfect. We spoke to Jim this morning and even though there was not a showing scheduled today, he allowed us to come in and see the house and put in our application. We turned everything in within 2 hours of seeing the lovely home, and are crossing our fingers we are accepted as the competition is tough and we only have a few more weeks to move. The home we are currently in is being sold and we have to move.

Experiencia negativa: As a property owner, Realty Roundup has greatly underperformed in managing our rental property and charged us over and over again for damages done by our renters. They rarely bid the work out telling us no one else but one vendor was avaluable to fix the damages and charged us for all the work and not the renter. Our property manager treated us very poorly. We gave Realty Roundup our business for many years, but after they changed our property manager from bad to worse, we have left this company for another and we wouldn't recommend Realty Roundup to anyone. We gave them a chance even though they didn't have such good ratings, but they let us down and it cost us, their clients. P.S. Read your contract well. It's all in their favor.

Experiencia negativa: i made 2 appointments to see 2 houses in galt, I wrote down the time for each and even made a reminder on my phone. I get to the property and wait 5 mins after the scheduled showing and no one showed up, I called and they said I made an appointment for a completely different house at a different time. She was so rude and even hung up on me when I tried to ask why I would be put down to view a house I never even mentioned I wanted to see. Not sure if it was the galt office or Sacramento office.

Experiencia negativa: Very unprofessional agency. We made two appointments to view their properties. The first, we were outside waiting for the agent when they called less than 5 minutes before our appointment to inform us that they could not show the home because it was being painted. How were they not aware of this fact ahead of time? We should have been notified before we drove 30 minutes out of our way. The second appointment, they did not show up for and when I called to inquire they put me on hold for a while before coming back to claim the showing was at a different time. Either they lied to cover their error after-the-fact or provided the incorrect time to begin with. We will not be renting through this agency.

Experiencia negativa: My family and I paid $175 for our application fee, the property management company accepted our applications, however, failed to inform us that the owner had separate requirements. The owner denied us bc we were moving from a 2 bedroom apartment in south sac paying 960 to a 4 bedroom that would have been 1450. The owner said it was too big of a jump in rent prices. But there's obviously going to be a significant raise in the price if we are moving from a 2 bedroom apartment to a 4 bedroom house! We made more than 3x the rent & added 2 people to the lease, even our credit was approved but still got denied. Realty roundup should have informed us of this before we wasted almost $200 just for applications. I was very disappointed and the receptionists were very rude everytime we called. They also made us wait 3 days just to tell us we were denied!

Experiencia negativa: Its the worse property management ive ever been threw by far the worst owner ever i have 4 kids in a wife we are currently homeless due to the fire the happened on Nov21 sat a 3am n the morning the buildin we was told was not good to live in so the management told us the cant do nothing for us me n my family

Experiencia positiva: Jim Miller is our property manager and he has always kept us informed on all levels.We are pleased and have recommended Jim and Realty Roundup numerous times.

Experiencia fantástica: As a property owner, Realty round up is easy to work with. They have quick turn around time between renters and address any problems that may arise in your rental in a timely and efficient manner. I highly recommend this company to manage your rental property!

Experiencia fantástica: As a homeowner I have been very happy with Realty Round Up. My property manager Rae is fabulous, this is the second time I have trusted RRU, and Rae, with my beautiful Elk Grove home. When there is a vacancy there is very little lapse time between the next tenant and I am kept up to date on any potential problems that may need attention

Experiencia fantástica: Realty Roundup has been very helpful through my stay, whenever I have needed anything it was done quickly. It is nice to have everything rolling at all times.

Experiencia fantástica: We have been renting from Realty Roundup for a few years now and they are so nice. When my heater went out they got right on it. We got a nice size place for less then I thought.

Experiencia negativa: The agents were rude and short with us. I also have never been required to provide all of my information and copies of my documents while turning in just an application. While I have great credit, perfect rental history and an income that easily surpasses the 3x required rent, I felt disrespected and will never rent a home through this realty company.

Experiencia fantástica: Trust and Responsibility. These are the two attributes that I expect from my property management that they seem to come each and every time. Perhaps some of the negative reviews on here are because of folks that have not hooked up with the right person to manage their property. We have Bill and he is always helpful and responsive and takes care of business. I can not think of a better company that I want to manage my property as I rarely have the time and live too far away to do things myself.

Experiencia fantástica: I have been using Realty Roundup (specifically I use Tracey Sullivan) since apx 2000. They do an excellent job and if any error should occur (which is rare, but we are all human) they correct it right away. I wouldn't use anyone else.

Experiencia positiva: I have been using Realty Roundup for my rental property for over a few years now and they have been doing a decent job so far. They seem to be responsive when there are repairs to be made. I am always in the loop as well. That's what you look for in a property manager right?

Experiencia fantástica: Realty Round Up has been handling my 3 Rental Properties in Elk Grove for almost 10 years. They have given me very good service. Prior to using them I had tried 3 other companies. As an out of town owner I really appreciate this. Caryl Hoffman

Experiencia negativa: I am writing this post on the behalf of my mother. My mother is trying to relocate to Elk Grove ca. It has been over 10 years since she rented a house so everything is rather new to her. She decided to go though a property managment company in hopes that her chances at finding a really decent place to live will be greater rather than doing it all on her own. So with that being said she found Realty roundup. The 1st house we saw i would not want my own dog living in there it was sooooo gross. Then we went and seen a different house much better so her and my uncle put in an application. Guess what she did not get the house do to bad credit. My uncle ends up backing out because he knew that he could find another place without being shot down. She was notified that she has GREAT rental history and that her current landlord does not want her to move. Tyronda suggested her to write a letter explaining her bad credit. she did applied for another and was the 1st application on the property and with a new roommate ( who has amazing credit) but guess what.... No HOUSE. a young lady by the name of Jordan has helped alot. If it was not for her they would be shut down. It seems that the people who have homes for rent are more concerned about how excellent the credit is and less concerned about rental history. it has been a month since my mother has been with them and she still has no home... it makes no since to continue with people who do not help. my mother has raised 5 children 2 of her sisters and my self and my 2 brothers and she owes no one money in the recent 10 or so years. she has medial bills. But who in america now a days can afford to raise children and pay off thousands of dollars in medical bills without going broke? I know alot of people can't . AND another thing for the home owners out there just because an individual has good credit does not mean your house will be kept in the manner in which you like. just food for thought. I Know the lady who reads these from reality roundup is not going to thank me and its fine. You guys are allowing applications to stack up and are not trying your best to find homes. And property owners lower your standards on credit or you will be paying double house notes and find your own selfs in the same situation other people are in. just remember do not i repeat DO NOT be shocked when that shoe starts to fit.

Experiencia negativa: They manage nothing.The only thing they "manage" to do is take their fee. No inspections, no reports, no repairs, They could not even find the key when I came to visit the property. It's in terrible condition and I am going to sell it. Thanks Roundup

Experiencia fantástica: We are very pleased with Realty Roundup, We needed a home that would accommodate my husbands disability and they took their time to find us the right place. I truly believe we would not have found this place without their help. Having faith that we knew someone was out there to help us our prayers were answered. Anytime we need anything they always get back to us right away. We are truly blessed. Thank you :)

Experiencia fantástica: I've had nothing but warm regards and immense cooperation from this company. Any issues I've come up with have always been met with rapid response and excellent service. There's a great group of people in the office that have always been friendly and helpful and I'm glad to know them.

Experiencia fantástica: Awesome folks to deal with.... as simple as that...Keep it up...

Experiencia fantástica: Realty Roundup has been handling rental property for me for approximately 7 years. I have always been happy with their service and their ability to find me good tenants. It's my top priority to make sure my property is kept in good condition for my tenants and that any issues that do come up are handled immediately. I live 2000 miles away from my property but feel that it is in good hands with Realty Roundup. I'd definitely recommend them, and have!

Experiencia positiva: After years with possibly the worst property management company in Sacramento/Elkgrove, I am ecstatic with the service I am receiving with Realty Roundup. The agents are easy to reach and the follow-up service is a plus. I would recommend this company to anyone looking for a professional management service.