FirstService Residential Aliante

Experiencia fantástica: FirstService Residential is one of the best companies in town to work with. We love working with Martha Ayon. She continues to impress us with her professionalism and design. Over the multiple years of knowing her, we know that as long as she is the point of contact everything will be a breeze. If you are looking for a fantastic community manager, don’t hesitate to request Martha!

Experiencia fantástica: Taylor Sommer is great to work with and very friendly. She was willing to help me out even though it was not one of her accounts.

Experiencia fantástica: Cathy is always so helpful and kind. We always enjoy working with her and all the staff at First Service.

Experiencia negativa: I don't know what's happening with this company, but the wait times are insane and the communication is poor. Customer Service reps answering phone can do nothing but take a message the office never seems to get!!

Experiencia fantástica: We want to give a shout out to First Service and Breana Mitchell for being such a great community manager to work with. As one of her vendors, we truly appreciate how on top of everything she is. She’s always quick to respond, keeps communication clear and straightforward, and makes it easy for us to stay aligned on projects. Breana does a great job staying organized and proactive, which helps jobs run smoothly from start to finish. It’s always a pleasure working with someone at First Service who values good communication and follow-through. We really appreciate the partnership and look forward to continuing to work together.

Experiencia fantástica: Working with Firstservice is always a pleasure, Sharon Tierney is especially helpful with any issues and jobs being done for them.

Experiencia fantástica: "Cathy Blazevich is hands-down the best community manager I’ve ever worked with. She's professional, approachable, and always one step ahead of any issues. If you’re looking for someone who genuinely cares about the residents and the property, Cathy is the gold standard!"

Experiencia fantástica: Cathy Blazevich is amazing to work with! We really appreciate the communication and teamwork we have. We enjoy working with Sharon Tierney! We appreciate the outstanding communication and the relationship we have created.

Experiencia fantástica: Working with Cathy Blazevich is truly a pleasure. She is thoughtful, supportive, and consistently helpful throughout every phase of a project. I genuinely enjoy collaborating with her—our meetings and communication are always productive, positive, and energizing. Her associations are incredibly fortunate to have her as their manager, and I feel equally fortunate to work alongside her.

Experiencia fantástica: Sharon, the Community Manager at FirstService Residential, was absolutely great to work with. She handled my HOA billing issue quickly, professionally, and with clear communication throughout the process. What really stood out was her willingness to listen, investigate thoroughly, and ensure everything was resolved correctly. Thanks to Sharon’s support, my concerns were addressed and my confidence in the company has truly been restored. I really appreciate her dedication and professionalism. Thank you, Sharon!

Experiencia fantástica: I have been a resident of Tierra Linda for many years, and Cathy Blazevich has been our property manager for as long as I have lived here. She does an amazing job and has been very attentive whenever I have called in and has always addressed any issues I have had as well. She's great!

Experiencia fantástica: I've had the absolute pleasure of working with Cathy Blazevich over a decade now, and it has truly been an honor. From day one, she has been professional, respectful, and incredibly easy to collaborate with. Her clear communication, trust in our team, and commitment to quality make every project a rewarding experience. Long-term relationships like this are what make our work so meaningful. We’re grateful for the continued partnership over the years and look forward to many more successful projects together.

Experiencia fantástica: We worked with Gloria Arteaga at first service residential and she was an absolute pleasure! She is the consummate negotiator for the HOA she manages, always putting homeowners first. She is very knowledgeable, organized, kind and professional. We’ve worked with her for nearly 25 years and she is fantastic.

Experiencia negativa: Not sure how this place got a 4.5. call the local office during office hours and it takes 6 min to get through to a national call center and they are seemingly in a different country and are completely worthless. Could get more help from a Frontier airline agent than these worthless call screeners. if you are on an HOA board, I'd go with another company.

Experiencia fantástica: We have had the pleasure of working with Sharon Tierney for multiple concrete projects throughout the years. She is always so kind, helpful and makes sure all projects are completed to ensure the best results for her properties.

Experiencia negativa: This business is a total disgrace. People out here having to live in this area because they are serving their country and they send them to these bases to have to deal with property management companies such as this one. We have made five phone calls. No one returns phone calls. They want to tell you that they’re gonna put you on a priority list to call you back, but then the callbacks never come. They never supplied us with HOA rules to the property where we’re living and we’re sitting here having to guess everything our vehicle was almost towed because again we don’t have HOA rules and we’re having to sit here and play games with guessing so if you guys are our homeowners and you want to rent and or you have homes that you want HOA companies for please limit yourself to the second best because this one is horrible. There are a bunch of irresponsible individuals sitting behind desks and no one knows nothing.

Experiencia fantástica: Cathy Blazevich @ First Service Is absolutely a joy to work with. Her professionalism and expertise are top notch.

Experiencia fantástica: We at Stay Green Landscapes, INC. as one of First Service Residential vendors have had the pleasure to worked with FSR for over 7 years now, and even longer with Cathy Blazevich before they transitioned to FSR. She has always made sure there is prompt communication between us and the HOA we work with. If any issue were to arise, Cathy has always made sure to make us aware of the issue so we can go and fix right away or take care on the next visit depending on the issue. She is very friendly, understanding, makes sure that we as a vendor is treated fairly, and will always work with you. She is an advocate for both the HOA she manages and the vendors she works with. Cathy is definitely a pleasure to talk to and work with!

Experiencia fantástica: We love doing business with First Residential!!! Taylor makes everything run smooth and is a great communicator.

Experiencia fantástica: Taylor at FirstService Residential is professional, responsive, and great to work with. She communicates clearly, stays organized, and consistently follows through. I'm grateful to work with her and FSR.

Experiencia fantástica: I have worked with Cathy Blazevich as a vendor for over 15 years. She has always been a strong and dedicated manager, and she continues to dedicate herself to her properties and its board members today. She works tirelessly to make sure that the board and the homeowners inside the homeowners associations are provided with the best responses and results. She provides quick and prompt answers and help on working with board members and vendors. She is the type of manager every homeowners association deserves.

Experiencia fantástica: Have had great experiences with FirstService and manager Sharon Tierney. Very dedicated and diligent in attending the needs of her communities!

Experiencia fantástica: We truly enjoy working with Nicole Barnes. She is extremely organized, quick to respond, and consistently provides all the information we need as a vendor to complete our work efficiently and accurately. Nicole is very knowledgeable and has a strong understanding of her communities and governing documents. Her professionalism and clear communication make coordination seamless. We appreciate her responsiveness, attention to detail, and the high standards she maintains for her properties. It’s always a pleasure working with her. — CR Design LLC

Experiencia fantástica: I’ve had the pleasure of working with Taylor Sommer and truly appreciate her professionalism and communication. She is consistently friendly, responsive, and thorough. As a vendor, having clear direction and complete information is essential to performing our job efficiently, and Taylor always ensures we have everything we need. Her organization and proactive communication make collaboration seamless. It’s a pleasure working with her and the Aliante North Las Vegas team. Highly recommend!

Experiencia fantástica: Your hard work and dedication have truly paid off. I appreciate your commitment to excellence. I appreciate your willingness to help others. Your support makes a big difference in our team Thank You Sharon L. Tierney !! I appreciate your dedication to providing excellent customer service on behalf of the company. Our clients consistently praise your professionalism and helpfulness. Thank You Milly Ramirez !!

Experiencia fantástica: FirstService Residential has been the HOA management company I’ve enjoyed working with the most. I work closely with Sharon Tierney, the Supervising Community Manager, on a daily basis, and she is consistently professional, responsive, and great to collaborate with. I would highly recommend FirstService Residential to any community looking for reliable and well-managed HOA services.

Experiencia fantástica: As a commercial landscape contractor, we work closely with many community managers, and Ms. Nicole Barnes at FirstService Residential truly stands out among them. She is consistently responsive, organized, and proactive, which makes coordination seamless and efficient. Questions are answered quickly, decisions are thoughtful, and there is always a clear focus on doing what is best for the community while maintaining strong vendor relationships. Their professionalism and consistency have made them a trusted partner, and we sincerely appreciate the opportunity to work with them.

Experiencia fantástica: Such a pleasure working with Nicole Barnes! And all of your wonderful managers! Thank you FSR!

Experiencia fantástica: Working as a vendor with First Service Residential, Breana Mitchell has made it a great experience. As the owner of Wrasse Pool Services, I am consistently impressed by her proactive approach. Breana is excellent at maintaining open lines of communication and ensuring that all necessary repairs and maintenance are handled promptly. I highly recommend her for her professionalism and dedication."

Experiencia fantástica: Great level of professionalism. Have worked with Nicole Barnes and her team- nothing but professional and courteous.

Experiencia fantástica: Property manger cathy blazvich is a pleasure too work with she has always shown true dedication to her job ,and anytime she needs my company C&C POOPER SCOOPER we will be there for her and first service .

Experiencia fantástica: I’ve had the pleasure of Seeing firsthand how much the Aliante Hoa management team goes above and beyond to make sure that this community Is top-tier . Janelle , Gaby , and Reina Are absolutely the best . There hasn’t been one time that I haven’t seen this team do everything they can to make sure the resident's of the Aliante community receive the help they need to resolve and answer any questions Or concerns they may have. Great Job!

Experiencia fantástica: As a contractor/vendor who has worked with Sharon Tierney for years, I can say she sets the standard for community management. We’ve collaborated on asphalt maintenance and Paver Rumble Strip/traffic calming projects, and she’s consistently prepared, decisive, and fair. Sharon communicates early, keeps things moving, and protects the community’s interests without creating friction. She is a true professional and a pleasure to work with.

Experiencia fantástica: I am a member of an HOA, and I never received my yearly coupon book. In January, I called to follow up and learned that it was inadvertently sent to an unknown post office box. I was finally able to communicate with my community manager. – Sharon Tierney – who was able to re-order the coupon booklet and send it to my correct home address. I greatly appreciated her help in resolving this issue. Thank you, Sharon!

Experiencia negativa: Horrible customer service to residence! I have been trying since August to get my refund from my yard project after sending numerous documents via certified mail and being told they "lost docs" and then calling, emailing and even trying chat support to still be told my refund is "processing" and a manager will call me and still nothing! Waiting for my $500 refund and now I will look into what legal measures to get my refund.... anyone else experiencing this??

Experiencia fantástica: Had the pleasure of talking with Sharon Tierney today and she was incredibly warm and pleasant. She resolved my issue with ease, and I truly appreciated her help.

Experiencia negativa: Tripoly at Kings Hill association, management Co. First service's residential. My experience w/ FSR has been terrible. I met with our new community manager w/ first services residential today 12/2/2025 concerning yet again another raise of our HOA fees $372.50 per month plus special assessments & the New manager Taylor Sommer or Dean stated work experience as a community manager only for 1 year & no other company. (Very shocking news ) Tripoliy at Kings Hill on the budget for 2024 2025 most of the items on the budget have not been completed or even started but yet for 4 years they raised our association plus special assessments for many years in a role. FSR ignore's your emails and your phone calls. Our community has dead plants all over & in front of my unit dead plants & irrigation problems ☘️ since March 2024 now it's 12/02/25 no action taken to be fixed. They shut the water off & let the plants die when there is an irrigation problem instead of fixing the problem. We are paying for street sweepers I have not seen them in 2 years. I notified FSR no response. We're paying $372.50 a month the only amenities we have here is a guard gate w/ no security guards that's broken 75% of the time 2025. Our HOA is responsible for the outside of the buildings we have exterior shutters throughout the community paint peeling off that is unsightly & 2 units have broken windows facing the street for over 3 years. We have dead plants everywhere, Photo's attached parts of the buildings falling off. trim it's been there for over 8 months laying on the ground. Light fixtures hanging by wires & pool light broken to its side. Unit next to me has oil all over sidewalk in front of their unit & water coming from the walls near there garage major water waste for 7 months finally fixed w/ large fines for water waste. Doggie station hasn't been refilled in years & severely damaged laying on the ground. I asked manager if our HOA meetings could be in person, she said no we like them remote. Cars parked on the sidewalks thru our our association HOA doesn't enforce CC&R'S regulations. The health department closed down the pool 2025 they hired people to resurface the pool & as of 12/2/25 pool still hasn't open this year and nowhere near being done. I haven't seen anyone work on the pool in 2 months. Many of the pet waste dispensers have not been filled in 2 years 1 is laying on the ground. Underneath the gazebo on Kensington Palace the cement is beyond filthy & every post under the gazebo has lipstick and markings all over every post and on the benches there's some kind of spray paint on the bench these are our Association amenities that were paying for and it is not being maintained. Another area of Westbury Square Street there's a dog park area in our association the pets dispenser has been filled 2 years & broken. There's poop everywhere and you can't sit on the bench because the smell of dog poop and there's trash everywhere the Westbury Street & Clarence House St. pet Park. In front of the mailboxes on clearance house there's a washer and a mattress that's been there for a long time no one's doing anything to remove them. The guard gate on Kensington Palace & Commerce non-functioning broken 75% of this year in 2025. Paying $372.50 a month Association per unit 150 units and their excuses oh it's not meant for security they have a duty to maintain and fix non-functioning broken Gates. This is a common area and the governing documents its advertising as gated. They have not replaced any of the plants that died all over the association because they haven't fix the irrigation and the plants die. Photos attached the Westbury Square Street pet Park they haven't fixed irrigation problems, wasting water for months now. I wish I'd never have bought in this Association inexperienced management and excessive HOA fees when I moved in here it was $195 per month HOA fees now it's $372.50 per month ridiculous. Multiple items on the budget have not been started or completed excuse to raise our HOA fees last 4 years plus special assessments.

Experiencia fantástica: I live in the Tule Springs Saddlebrook side. For 3 days my remote wasn’t opening our gate . So , I assume it was the batteries, so I changed the one battery. Tested it out and still didn’t open the gate. I traveled down to our HOA association First Service and the young lady at the desk reset my remote control and now it works perfectly. Thank you so much it’s greatly appreciated

Experiencia negativa: Impossible to get a hold of anyone in the US. Their phone is outsourced to an overseas call center that work off a script and do not know anything about the individual communities they represent. Emails go unresponsed for months after a request is made in their system.

Experiencia fantástica: Our Community Manager Janice Benitez has done a great job and consistently shows that she cares about her clients.

Experiencia fantástica: Brianna Aitken is absolutely fantastic! She goes above and beyond to make everyone at the North Terrace Clubhouse feel welcome and taken care of. Whether it’s keeping everything running smoothly or just greeting residents with a friendly smile, Brianna truly makes a difference. Her professionalism, kindness, and attention to detail make the clubhouse a great place to spend time. We’re lucky to have her in the neighborhood — highly recommend her and the team at North Terrace!

Experiencia fantástica: Today I had a very pleasant experience at the office today with Alena Dickson. She was very kind, personable and helpful in assisting me. I really applaud her customer service! It was a pleasure meeting her. A++

Experiencia fantástica: My name is Larry Sava and I’m the original owner of 8905 Briar Bay Dr in the Windermere community, I bought the house in 2006 before it was built. I don’t normally write reviews but I am today to highly praise Anna Darrow. She’s the first representative that I’ve dealt with in my 18 plus years here that always returns my calls, follows up on issues and get things done! She’s also very personable and her phone presence is very professional. I’m retired from being in a staff management position for many years and I would have no problem placing her in any customer service position. You have a good one on your payroll, don’t lose her…PLEASE!!

Experiencia fantástica: Cathy has been very responsive in answering all of my questions as a new owner within the HOA residence. She has helped me with navigating and understanding HOA violations and fees and has been supportive when I struggled with making mistakes. I feel very fortunate in having her as a manager there.

Experiencia fantástica: We have lived in Autmn Ridge at Aliante since 2012 and absolutely LOVE this community. Everyone at First Service Residential is very attentive to the needs of the community residents. The staff, board members and HOA representatives are simply phenomenal. Nicole is our Community Manager and go-to person and she is simply the best. Extremely helpful and very efficient with time sensitive requests. i know many people have nothing but negative things to say and or negative perceptions of HOA Communities. I would never live in a community without HOA representation. First Residential Services in my opinion is the best that there is. Truly amazing.

Experiencia negativa: No notice to let us know the street was being worked on. Both cars towed had to pay 500 each for the lack of communication nothing on the door, mail or in my email. Not only were our cars towed but multiple other people who weren’t notified either in the neighborhood. But always quick to let me know if my rocks look bare in an area that’s really on my neighbors side or that my bush is less than a half inch hanging over my driveway way.

Experiencia fantástica: What makes First Service Residential Alliante such a high quality choice for an HOA Management company is their community manager Ashley Cameron. She is the best. I recommend adking for her by name. Our community Manager Ashley Cameron, is incredibly dedicated, responsive and thorough. No request is too great an ask for Ashley Cameron. When it comes to maintaining our property values and the beauty of our community, Ashley is just as committed as the Board is.. Ashley takes the initiative to solve potential community problems immediately and proactively. Maintaing our community within our budget is her top priority. I truly enjoy working with her.

Experiencia negativa: I have asked to speak to a manger/supervised multiple times and I have never received a call back . I received a new debit card and I entered into the auto pay system. To this day I don’t know what went wrong but they were never able to take the funds out. However, I got a confirmation email saying that everything was fine with the set up. I never got another email stating that something was wrong until I received a certified letter from Redrock financial which is a collection agency. Mind you they send me emails all the time for dead plants and activities in the neighborhood but it was quiet on the set about my debt. The 500 dollars I owed turned into 1028.00 due to being sent to collections. This is a scam I want everyone to be aware of. If you don’t have a lawyer or the time and money to fix this they walk away with easy money. Do not trust autopay or these people. Trying to scam people in this economy is diabolical.

Experiencia negativa: I would leave no stars if I could. I don't normally leave reviews that are bad, but this place sucks. I pay a huge monthly fee and get nothing in return. I can't get a response from anyone that works here. They have an answering service, my money well spent, so that they don't have to speak with the residents they are supposed to service. I can't believe a business is run this horribly. I got a response for my home project 31 days late. I called and emailed them several times to get updates, but it still took them 31 days past their written review time, of 60 days. That is unacceptable. Just horrible worthless people, taking our money and giving nothing in return. I believe it's called racketeering. good luck to anyone that has to deal with First Service Residential. I think most of the reviews that are good must be from employees or their family.

Experiencia fantástica: I heard horror stories of dealing with HOA's from all my friends and family but got the opposite with FirstService Residential Aliante. They were very responsive to concerns I had about my landscaping and worked with me on a very human to human kindness level. I especially want to shout out Nicole Barnes and her ability to listen and act to help me overcome the problem in a quick and efficient manner! YOU GUYS ARE AWESOME!

Experiencia fantástica: To First Service Residential Leadership, Nevada or to whom it may concern, I am the owner of a Las Vegas residential property managed by First Service Residential HOA and I am reaching out to congratulate you on the fine HOA services you provide. While I commend the Nevada team, I would like to highlight the stellar service provided by Cathy Blazevich, Community Association Manager of the North Las Vegas branch. Cathy was most helpful in helping us navigate and resolve an oversight regarding our monthly HOA payments, and her professional, knowledgeable, and friendly demeanor made it a true pleasure dealing with First Service Residential. We are very happy to have had Cathy assist us on this recent matter, and I can only say that, in our view, she is a valuable part of your organization. Regards, Harrison Family Trust

Experiencia positiva: Sharon Tierney has been a tremendous help. I have been having a situation within my community attempting to get a hold of someone that could assist. I had to go to their actual office to get a hold of someone that wouldn't just pass me on to the next available caller. Sharon handled my situation with efficiency and great communication. It would have been great to have had her as my first contact throughout this process.

Experiencia negativa: After removing shrubs from my backyard in full compliance with HOA rules, I submitted clear photos multiple times over a month ago to support the return of my $1,000 deposit. Instead of resolving, their management continues to stall, citing irrelevant or outdated excuses about plant placement from months earlier. Despite my repeated evidence, the Portfolio Community Manager, BREANA MITCHELL, responded dismissively, refusing to engage with any facts I provided and effectively holding my money hostage. When I warned that I would file a formal complaint with the Nevada Real Estate Division, their response was a vague “do as you will,” a clear indication of their unwillingness to act professionally or transparently. This experience reveals a pattern of poor communication and an apparent willingness to withhold funds unjustly. I strongly caution anyone dealing with this HOA to document every interaction and be prepared for frustrating delays and excuses.

Experiencia fantástica: I've had them for 2 properties I've owned. Our current contact Cathy is great. She responds to any needs right away and goes beyond what's expected to try and make it happen. I was not impressed at all with my previous property contact and her communication, so this is very refreshing.

Experiencia fantástica: Nicole Barnes at FirstService Residential Aliante is awesome! She is super helpful and always replies to emails or returns calls, quickly. I highly recommend FirstService Residential Aliante.

Experiencia fantástica: It's always a pleasure to work with Kellie Holt! Whenever we need a repair done and the water shut-off, she is always so quick to respond to our email. Not many communities offer to post 24 hour notices on your behalf which is always a great bonus!

Experiencia fantástica: Here with the grandkids at the ALIANTE festival we are having such a great time and Janelle Lisa, Rena and Gabby are such great people. The only thing I would change is the music. It’s terrible.

Experiencia fantástica: Such a great HOA. They do amazing events for residents. Big shout out to Janelle Liza Reina and Gaby. You can tell how hard they work to make our community better. Thank you!

Experiencia fantástica: Though the process of Aliante Master HOA ARC review seemed impossible, it turned out to be a wonderful and learning experience for me being 70 and still learning. But what truly made this so good was my persistence to not give in to the normal, and stand up for what I believed to be right. And also along the way, meeting and corresponding Liza Chimal which I think help me get the results needed. Thank you so very much Liza. Dale Kimenker

Experiencia fantástica: I've been a resident since December, and I must say, the improvements in the community have been remarkable. The new management team, especially Kellie Holt, has truly revitalized the environment here. The attention to upkeep and maintenance has made a noticeable difference, and it’s evident that they genuinely care about the residents and their experience. From prompt responses to maintenance requests to regular community updates and engagement, the staff has been nothing short of amazing. There’s a renewed sense of pride in our community, and it feels like a place where residents are valued and heard. I’ve thoroughly enjoyed my time here so far and am excited to see what more positive changes are in store. If you're considering moving here, I highly recommend it!

Experiencia fantástica: It’s hard for people to deal with associations sometimes as we all feel we are in the right. Recently I had a disagreement and was able to deal with Cathy Blazevich @ First Service. She treated me with respect and honesty and was patient with me. She gave me time to realize I was in the wrong and gave me time to fix my violation. She replied to me every time and was always up front and honest.

Experiencia fantástica: I'm really grateful for the hard work and dedication our HOA puts into maintaining and improving our community. The efforts they make to keep our neighborhood clean, safe, and well-organized really contribute to the positive atmosphere here. It's clear the community manager Nicole and associate Vanessa care about creating a great place for everyone to live, and I truly appreciate everything they do!

Experiencia fantástica: Every interaction I have had with Cathy Blazevich has been welcoming and extremely professional. She is extremely prepared for our meetings and handles all issues with urgency and diplomacy. She represents FirstService Residential very well, and I am very happy to be working with her.

Experiencia fantástica: Brianna was extremely helpful and understanding in regards to an HOA refund that was due to me. She was very responsive to my emails with explanations as to why my refund was held back due to Director's approval and a system malfunction. I met with Brianna in person on this subject matter just before closing time. She was extremely gracious and respectful of my concerns and was willing to stay after hours to make sure she answered all my questions. Thank you Brianna.

Experiencia fantástica: I have been dealing with Brianna this week regarding an issue with our HOA payments and she was amazing! Got back to me so quickly, was clear, and so helpful!

Experiencia fantástica: I had an issue with my gate access just 8 months ago and last month it was not working again. Was unaware that there was a new gate company and it took a while to fix it but Suzanne and Sharon were very responsive in getting the issue fixed and for that I am Grateful for their assistance and positive interaction.

Experiencia fantástica: Before our HOA switched to FirstService I was hit with a landscaping fine that was already addressed. Brianna was a blessing helping us out ensuring it gets resolved. She sent me the forms I needed and pushed it up to the board meeting. She was a great and such a pleasure to work with on our issue. Thanks Brianna!

Experiencia fantástica: I would like to share my experience with Brianna Linton at the Aliante office of First residential. After struggling to make sense of my account when it was switched from another HOA to first residential, I found no one who would try to listen and understand my dilemma. When Brianna looked at the file and the accounting she immediately realized what has happened and worked with me to correct it. I have never had such exceptional customer service. Being a senior and in the middle of some health struggles, I was not prepared to do this on my own. She took her time and helped The board realize that the mistake was in the accounting and not making me aware of the changeover. I will forever be grateful for the excellent customer service. Brianna Linton is a definite asset to this company, and I will be forever grateful for her attention to this matter. . Karla Kaye Iron Mountain Ranch owner

Experiencia fantástica: I am thrilled to share my experience with Nicole Barnes, our HOA Property Manager, who has been nothing short of amazing since she joined our community. Her dedication and professionalism have exceeded my expectations and made a significant difference compared to our previous community manager. One of the standout moments was when I faced challenges with the board regarding the placement of solar panels. This issue had been a point of contention for four long months, with board members disagreeing on the recommendations. Nicole was the only one who recognized the unfairness of the situation and took it upon herself to advocate for a resolution. Thanks to her persistent efforts, we were able to finally resolve this matter. In addition to her advocacy, Nicole has always been incredibly responsive to my inquiries. Whenever I have a question, she replies promptly and maintains a polite demeanor. What I appreciate most is her ability to see both sides of an issue, which fosters a balanced approach to problem-solving. Overall, Nicole Barnes is by far the best manager I have encountered at First Residential. Her commitment to our community and her exceptional service make her an invaluable asset. I wholeheartedly recommend her to anyone seeking a dedicated and effective property manager. The 5 star rating is not for First Residential, it is strictly for Nicole and her amazing work she has done.

Experiencia fantástica: I have called FirstService Residential in regards to an issue effecting my neighborhood. I spoke with Jenna and I was very impressed with the level of care, understanding and prompt response to fix the issue. She took the time to address it to the HOA Board immediately and came up with a solution. I very much appreciate Jenna's help, thank you!

Experiencia fantástica: I had an amazing experience with First Residential Service and their customer service team. From the moment I reached out, they were very responsive and helpful. The Supervising Community Manager; Sharon Tierney went above and beyond to assist me with my account billing issue I was having, offering clear and detailed solutions every step of the way. Sharon's professionalism, patience, and genuine care made a big difference to me in resolving the problem to my satisfaction. In my personal sense, it's not easy these days to experience such outstanding service. Keep up the great work!

Experiencia fantástica: Jenna and Tina were so helpful in getting my ARC application APPROVED. The ARC committee was slow and ineffective. Make sure you deal with an actual person. Again, KUDOS for Jenna and Tina!!!!

Experiencia fantástica: I have spent several years renting in this community. For the last four or so, first service residential was the property management company. Most of my communication in that time frame was with Brianna Linton. She was always helpful, courteous, and professional. Most recently after my own home purchase, Brianna had sent out an email unaware that I no longer resided at the property. I asked that she please remove me from the mailing list. She promptly responded and honored my request. She did not have to do that. She could have just ignored it. Thank you Brianna!

Experiencia fantástica: I just had the best interaction with my neighborhood's assistant at FirstService Residential, Brianna. First of all, my interactions crossed over the holiday and she STILL responded immediately upon return to the office. My gate code stopped working and she helped get that resolved quickly and effortlessly on my side. A simple attached form to fill out and return as an attachment allowed me to enjoy my family while also regaining access for friends and family to visit through the gate! She definitely knows her stuff! Regarding my overall experience with FirstService Residential: always pleased. I haven't stopped in at the new location, but it looks to be easily accessible, and at the previous location all interactions onsite were met with smiley professionalism. I can highly recommend for HOA management, because the portal works smoothly and I love the toggle between my neighbor and the master HOA. Thank you for taking good care of us here in Aliante!!!

Experiencia fantástica: Since my HOA changed management, FIRST SERVICE RESIDENTIAL has been the best customer service I’ve ever received! Their associate Brianna, help me resolve any problems I had. Awesome staff!! Looking forward to working with them in the future!

Experiencia negativa: This hoa is absolutely horrible. Dealing with them is a nightmare. It took them MONTHS to deal with black mold that was in a sprinkler room that was on the side of our building. Not to mention that the water was leaking into our garage and causing damage to our wall. This company needs to be investigated because they keep raising the monthly dues and little has been done to fix things in the community. Our gate is constantly having issues. We’ve had graffiti on the walls. People have broken into our mail boxes. Others have come into our community pool and thrown chairs in the pool. The hot tub was dirty during the summer, it smelled like urine. The abuse of power they have when it comes to YOUR home. So many issues and little resolutions.

Experiencia fantástica: I worked with Kellie to resolve an HOA concern. She was polite, knowledgeable and professional in all aspects of my communications. Moreover, she was very responsive in providing answers and acknowledging the problem. We worked together to resolve the issue. Thank you Kellie, you’re a rockstar.

Experiencia fantástica: I appreciate the associations efforts in keeping the community safe, orderly and clean; I had the pleasure of working with Jenna Schneeweis, she's prompt, always quick to respond, very attentive to details and she listens to the concerns objectively. Thank you for the outstanding assistance!

Experiencia fantástica: I had the most favorable and pleasant experience today at first service residential in Aliante with Brianna Linton. She was informative, kind, and extremely helpful in helping me get a clicker

Experiencia positiva: I really appreciate the quickness and the effectiveness of their administrative assistant, Suzanne. She is descriptive and is willing to assist in any violation questions or any questions we may have. I thought we would receive no response back from the association as they usually go unanswered but I was pleasantly surprised that it’s not only an initial contact that’s quick but any follow up emails.

Experiencia fantástica: I just want to take a moment and thank Brianna Linton for all her help. She was absolutely awesome she walked me through my situation which she didn't have to as much as she did because we where on a time limit from going to our violation hearing. Thank you so much Brianna again.

Experiencia fantástica: Tina was amazing. She was informative and helpful and positive, and patient with me as she answered all of my questions and helped me get what I need it right away. The lady at the front desk was very kind as well and nice.

Experiencia fantástica: Tina at FirstService helped us with our house paint violation. She was courteous, friendly and efficient for our violation(s). She represents FirstService well. Thank you Tina!

Experiencia fantástica: Ana Darrow is always eager to help the Silverstone homeowners. This time we had issue with the gate opening decal. The signal seemed very weak and the gate would not open from time to time. As soon as we emailed Ana about the issue she looked into it right away and resolved the problem for us within 30 minutes. Ana is just great! Thank you Ana!

Experiencia fantástica: HOA property managers have always had this reputation where folks would rather have a root canal rather than work with them. The opposite is true for First Residential which manages the Estates here in the Northwest. I have been retired here for years and every interaction I have had from weeds to other issues, have always been professional. It all boils down to the people working within these organizations and an exemplary example is Brianna Linton at First Residential. She has been very helpful and very efficient, reviewing and resolving a recent landscape issue I had, which made the experience stress-free. 5 stars to Brianna!

Experiencia fantástica: I just wanted to share a positive and favorable experience I had with an employee at First Service Aliante, Suzanne Williams. I was responding to an HOA violation on my property through email, and requested a follow up confirmation that it had been received, to elevate any future or potential issues. I really doubted I would receive any response, but Suzanne not only responded immediately that my email had been received but that also the case was closed. I really appreciated her quick response and thoroughness in closing the claim out. Suzanne provided excellent customer service and it’s nice to know there is still people around like her.

Experiencia fantástica: Zaira Hernandez has been exemplary in her interactions and genuine concern with assisting me as a Home Owner & client of FirstService Residential. At times it can be frustrating when one can not speak to a live person or there is simply no response. However, Zaira has clearly shown her exuberance & dedication for her career as each time I have reached out to her she listens and delivers. Thank you Zaira your professionalism is much appreciated!

Experiencia fantástica: Our HOA manager, Kellie Holt, has been a wealth of knowledge for this HOA resident. She was able to fix a problem programming my out of state phone number to work with our security gates, which I had reported and that others had worked on with no success for a couple of months. Just a few minutes after speaking to Kellie, she jumped right in and the problem was fixed. I also spoke to Kellie about an unrelated issue today, and she gave me some good (and reassuring) information regarding my situation. Kellie definitely knows what she is doing, and she is friendly and easy to reach out to. I hope she continues in this role, as both her knowledge and her attitude are a huge benefit to our community….Update:10/15/2024..We were recently asked to correct the fading color of our home by our HOA, First Service Residential. We reached out to Tina Harris, who worked with her team to address our questions and to give us a bit of extra time to get the painting project completed, as we needed a few painting company quotes, and because the scheduling dates are a bit delayed during the fall season, as this is a busy time of the year for painting. Tina answered any questions we had in a friendly matter, and she was flexible in making us feel non pressured as we waited for different quotes and color codes. It all worked out well, and the freshly painted house looks great! Thank you, Tina! We appreciate your help, and we were happy with the whole process.

Experiencia fantástica: I enjoy working with Elizabeth and Alma at First Service Residential. They have been responsive and have helped our Board out with our many questions. I find them very good to work with. When we ask questions they get right back to us and their software is wonderful so use.

Experiencia fantástica: We here at Tapestry of Town Center have only been with FSR for a short time, but in that time Our team with FSR has been great. We are a very large community and it takes patience and good listening skills to handle us. Elizabeth and Alma have and do just that. We are very happy and satisfied with the service Elizabeth and her team provides us. We left a management company, who our community has had a relationship with for over 10 years, because their lack luster service was horrible and they failed us on every level. So we searched and found First Service Residential. They are very professional and usually have a quick response to our questions. Being President of our HOA, I know it is my responsibility to take care of my/our community and find vendors that can handle our needs. FSR does just that. We appreciate their knowledge and expertise and feel confident that they are able to provide us with quality service.

Experiencia fantástica: Kellie Holt has been amazing and really unders rules and regulations. She went above and beyond to handle the mistake. Day and night difference from previous HOA. Thank you for being truthful and honest.

Experiencia fantástica: Have dealt with Patty F & Cathy B & they are always helpful & response! I think they really want to help you stay on track & they're willingness & responsive goes a long way! Don't hesitate to reach out to either of them!

Experiencia fantástica: First Service Residential is the new management company for our HOA. I have found working with Brianna Linton a pleasure. She replies to my emails same day and politely answers my questions with patience.

Experiencia fantástica: Submitted a request to our HOA and Brianna, was kind enough to reply quickly. In the past, years earlier, there was a lapse in communications. Not with Brianna, she was very quick to answer. Thank you Brianna! And thank you First Service Residential Aliante for employing such professionals.

Experiencia negativa: Please be aware of this company. They are quick to take your money and do absolutely nothing for our community. Pictures to show that they have allowed our community go down hill regardless of taking direction of the board, FSR still has a duty as a company to be held liable for their responsibility to follow the laws. Do yourself a favor and Stay away!

Experiencia fantástica: I would like to praise Patti Franklin for her assistance in a HOA related matter. She responded immediately to an issue I was dealing with and then assisted me in identifying the process needed to resolve the issue. Patti demonstrated excellent communication skills as was persistent in getting the issue resolved.

Experiencia fantástica: A lot of times people in property management people just see a “tenant” and not an actual person, sometimes with challenges of their own. There is a small issue with painting an area of our home. Not a huge job, but a chore nonetheless. My husband is a disabled veteran with back issues and in lots of pain. I explained the situation and asked that we be given a few extra days to complete the task. He can only work for so many hours before needing to stop and rest. Zaira Hernandez heard our situation and acted kindly toward us. She sent me the information on paint colors the very next day after I asked for them to make it easy for us. She then granted us the extra time we needed to finish. She did not just treat us as “just another tenant”, but as real people with real issues. Her kindness will not go unforgotten or unappreciated! Thank you Ms. Hernandez!

Experiencia fantástica: After a few stressful days trying to appease my HOA. Alyssa was there for me, she was very professional kind and very helpful. She help me get a huge weight off my shoulders. Thank you FirstService!

Experiencia fantástica: Brianna LInton Was a very professional Greet it me. What a smiling face. I thank you so much for everything. You resolve my issue in no time and I was pleased with the service I received from you. We need more people like you. Thanks again for everything.

Experiencia fantástica: Want to say thank you to Brianna Linton for responding back to me quickly and providing me the needed information. Hope all my experiences go this well in the future. Update!! Brianna followed up on her promises to me. I very much appreciate my interaction’s with Brianna and thank her for her follow up on my request.