Keyrenter Property Management Richmond

Experiencia fantástica: Jessica is professional, communicative, and friendly. A great representation of what to expect from the company. 100% recommend

Experiencia negativa: Jess is great! Takes care of any issue we have and does it quickly Edit: Other employees are not great at their job. Do not care about issues and if they get fixed. Very non responsive.

Experiencia fantástica: I’ve had a really positive experience with this property management company. Shavaiz has been especially great to deal with, always quick to respond, and genuinely helpful whenever I’ve had a question or needed something sorted out.From the beginning, everything has been smooth and well organized. Maintenance requests are handled on time, communication is clear, and you can tell they actually care about their tenants. It’s been stress-free working with them, which isn’t always the case with property management. Definitely recommend!

Experiencia fantástica: The team at Keyrenter Properties is amazing! I had an excellent experience through them. From the beginning, their team was professional, responsive, and very easy to work with. Any maintenance requests were handled quickly and efficiently, communication was always prompt. The home itself was well maintained and exactly as represented. It was a pleasure to work with a property management company that is organized, dependable, and genuinely cares about providing their tenants with a positive rental experience. I would absolutely recommend Keyrenter to anyone looking to rent a home!

Experiencia fantástica: I had really no need for contract with Keyrenter Richmond but If I’ve had too Jessica has done my inspection and answered my questions and gotten any problem resolved quickly. She is very friendly and personable at all times. I like her follow up emails..

Experiencia fantástica: I met the assistant property manager named Jessica today and she was excellent! Very knowledgeable and answered all my questions and was a pleasure to meet. I would definitely do business with key renter again. Thank you, Jessica!

Experiencia fantástica: It’s clear how committed Jessie is to her work at Keyrenter Property Management Richmond. She truly cares about her clients and puts in the effort to make sure every detail is handled the right way. She’s professional, responsive, and always willing to go the extra mile. Anyone working with her is in great hands, Thank you!

Experiencia fantástica: I highly recommend Keyrenter! Their team is amazing. Jessica has been incredibly patient, professional, and supportive while helping me search for my next rental home for my children and me. Her dedication and willingness to help truly stand out.

Experiencia fantástica: Jessica is genuine and Jessica has a welcoming and reassuring presence. She’s thoughtful, attentive, and truly makes people feel valued.

Experiencia fantástica: Great experience! Jessica was fantastic with our recent inspection. She made the process quick and simple.

Experiencia fantástica: Jessica was great! So sweet, informative, and provided amazing customer service!!

Experiencia negativa: Keyrenter property management is a terrible and predatory business. If you are a renter, I would avoid this company at all costs. If you’re a landlord, just know they’re doing a horrible job managing your property and communicating with your tenants.

During our tenancy we had a multitude of issues. At the time of move-in, the management company failed to provide a unit that met basic apartment and lease standards. Not only were we delayed access to the unit because nobody was available, but when we finally did gain access days later we had no mailbox, no access to our balcony, and no water to our washing machine. Management was unresponsive and passive aggressive during the process of us moving in.

On top of our terrible move-in experience, the property was in substandard condition, including improperly painted floors and walls that chipped and peeling immediately. There were many structural issues including separating floorboards, holes in the window frames and glass, and a kitchen island that was coming off the wall. Throughout our tenancy, management consistently demonstrated negligence by canceling our maintenance requests and were extremely difficult to get a hold of. They have a predatory lease that requires a Monthly Resident Benefit package (that we’re still being notified of many months after moving out) and require a forfeiture of your security deposit should you want to move out early. Their property managers clearly don’t understand their leases because they fail to explain certain aspects and get angry and upset with you when you ask questions or challenge them on certain clauses. We have specifically had bad experiences with Michael, the head property manager, who has been completely unresponsive and unreliable, passive aggressive, and unprofessional and rude. He was supposed to be our main contact throughout our tenancy and never managed to respond to our calls or emails within 48 hours. Our terrible experience has not ended since we moved out. Multiple days after moving out and returning the keys, we were contacted by Keyrenter to gain access to the unit since they did not know the key code to the apartment. Over 40 days after our lease ended we were contacted about a remaining balance that should have been zeroed out. We never received an itemized list for our security deposit. We are still being notified about the Resident Benefit Package air filters being shipped to the apartment and have had continued issues with getting these things resolved. If I could give them -5 stars I would. I feel like I’ve been taken advantage of after renting from them.

Experiencia fantástica: What a wonderful group of folks! Michael S. and Jessica always take care of any concern and offer diligent help. Michael went above and beyond with the initial leasing process and Jessica has made sure since day 1 -everything I needed attended too is done prompt. Had the chance to meet her in my home and her professional yet warm approach made it even better. GREAT TEAM!!

Experiencia fantástica: First impression is everything to me and meeting Jessica Booden today for the first time in person went great! She was very personable and informative. In today’s world we need more Jessica’s! Thanks again for being so nice and for being a great communicator over the past couple of weeks! I hope you and your family have a great rest of the year!

Experiencia fantástica: Response time and level of care was phenomenal!! Thanks Jess apes together strong

Experiencia fantástica: Jessica at Keyrenter of Richmond is beyond stellar with her line of communication. She did an absolute phenomenal job with her inspection at the property giving the property owner a peace of mind while a tenant is dwelling in the property.

Experiencia negativa: Went to tour a couple of properties that this management oversaw. Saw them yesterday and today the property we were interested in is no longer under their management. No one let us know that this was a possibility. We called to ask about applying to rent the property yesterday and no one responded. I only found out when I decided to apply anyway and couldnt find the listing. Very disappointed in the lack of communication. My speculation is that they were fired from managing this particular property but to not inform a potential renter that it would no longer be an option and to show no communication on that or another potential unit tells me I may have dodge a bullet renting from them. A very frustrating experience.

Experiencia fantástica: Keyrenters are great to work with. Jessica is helpful & has wonderful communication.

Experiencia fantástica: To Brian, Michael, Chavaiz, and the KeyRenter Team in Richmond, VA: I want to take a moment to express my sincere thanks for the exceptional job you’ve done managing my properties with such professionalism and confidence. I initially had reservations about investing in rental properties due to the many uncertainties, but since partnering with you, my perspective has completely changed. You’ve not only shown a remarkable ability to quickly onboard new tenants, but you’ve also built and maintained strong relationships with them. When issues arise, you handle them promptly, keep everyone informed, and ensure the resolution is in line with tenant satisfaction. This level of service has proven to me that working with a property management company that genuinely cares, treats everyone with trust and respect, and follows through on every matter makes all the difference. Thanks to you, I feel more confident about expanding my rental business, knowing that I have a reliable and trusted partner by my side. I’m incredibly grateful to have made the right choice in leveraging your services to help my business grow. I wish you and your team continued success in the new year and beyond. Have a wonderful holiday season!

Experiencia fantástica: I've loved living with Keyrenters. Jessica who helps oversee my apt is amazing and super prompt with responses. They are also amazing with Maintance requests. It takes them less than 24 hours during the business week to address and create a solution to any Maintance issues that arise. I'm very happy with Keyrenters and will continue renting with them in the future

Experiencia fantástica: Great company to rent from. Upkeep of properties are great and very responsive to issue. Highly recommend renting with them.

Experiencia fantástica: Jess was a pleasure to work with, very responsive and professional.

Experiencia fantástica: Jessica was very quick and on top of communication to get the home inspection scheduled at the best time for me. The inspection was painless, she was efficient, and very easy to talk to.

Experiencia fantástica: Jessica & Michael are the best ! No matter what problem or question I have they are right there helping me and fixing the issue ! I really appreciate the both of them !

Experiencia fantástica: Jessica was such a pleasure to work with. She was so calming and friendly. She helped me with every question and concern I had. Make the entire experience so much easier

Experiencia fantástica: I really just needed someone to listen. Moving is stressful, but Jessica took the time to calm my nerves and truly hold space without rushing. Keyrenter has been such a pleasant surprise after dealing with other property management companies in the past, it’s clear this team genuinely cares and goes the extra mile

Experiencia fantástica: Jessica is incredibly professional and genuinely cares about helping others. She’s been so helpful and easy to work with. She’s amazing! Thank you!

Experiencia fantástica: I can’t even find the words to describe how positive my experience with Clara has been. She is the most knowledgable and helpful leasing agent that I have ever worked with. A true gem!

Experiencia fantástica: I love Keyrenter! Clara is a really cool dude she should be promoted to minister of leasing

Experiencia fantástica: I had a great experience with Keyrenter, Clara is super helpful!

Experiencia fantástica: Working with Keyrenter, specifically Brian Mohr, has been a breeze! Mr. Mohr has been there to walk me through every step of what could have been a difficult experience, but was made easy! Highly recommend!!

Experiencia fantástica: Professional and efficient. These guys made the process quick and easy. So much better than my previous property manager.

Experiencia fantástica: We are new to Keyrenter, probably less than a month in. We have never had an inspection at the property we've been in for years before today. Jessica was/is wonderful. She took the time to listen to me about each issue that was going on, documented in in full and was very observant. She made the scary idea of getting an inspection not scary at all. I appreciate her understanding, patience and attentiveness. She is definitely an asset to the Keyrenter team and we look forward to working with Jessica, Mike and the rest of the Keyrenter team. Thank you for making this experience a pleasant one!

Experiencia fantástica: Jessica was so nice and helpful! So respectful and friendly! Definitely felt comfortable working with her!

Experiencia fantástica: Jessica is a wonderful person— affable, kind, great sense of humor, listens attentively, and a positive outlook that doesn’t quit.

Experiencia fantástica: Jessica is one of the kindest and grateful person I’ve met. I know her for a while and she makes sure she crosses all her t’s and dots all of her i’s To make sure that everything goes smoothly.

Experiencia fantástica: Highly recommend Keyrenter Property Management! Jessica and she was fantastic to work with and made the process easy and enjoyable!

Experiencia fantástica: I had a wonderful experience working with Jessica. She was professional, attentive, and an absolute joy to work with.

Experiencia fantástica: Jessica Booden has been so valuable in helping me navigate this process. You can tell she genuinely cares about tenants and owners. She goes over and above to help. What a great team!

Experiencia fantástica: Jessica has been such a great help and really cares about all of her clients. Thanks so much, girl!

Experiencia fantástica: Jessica Jackson Booden has been invaluable to me. She is always professional, friendly and caring. I appreciate her willingness to address my concerns and makes sure I stay informed.

Experiencia fantástica: Jessica was so supportive during a time when I really needed someone to listen and be there. She went above and beyond to make sure everything was handled smoothly, and I truly felt cared for. The whole Keyrenter team shows the same level of kindness and professionalism, which makes such a huge difference. They don’t just get things done they do it with genuine care. I’m really grateful for the experience and highly recommend them.

Experiencia fantástica: Jessica was awesome to work with. She is patient, hard working, and pays attention to detail.

Experiencia fantástica: Jessica has been a great pleasure to work with. She has been very attentive and professional.

Experiencia fantástica: Jessica has been amazing to work with and so nice and helpful to me!

Experiencia fantástica: I had a fantastic experience working with Calvin and Ashley on a recent real estate transaction. They were not only professional, but also incredibly kind, responsive, and helpful throughout the entire process. I truly enjoyed working with them and look forward to the opportunity to collaborate again in the future.

Experiencia fantástica: Calvin is honest and he cares. If you're looking for someone you can trust, you can trust that Calvin will provide you with reliable information and service!

Experiencia fantástica: Jessica was extremely kind and helpful to us in our yearly inspection. We had have a newborn who was sleeping during the inspection and she was very considerate about that. Jessica was also very responsive about questions and concerns we had about the property and was quick to help us address them. Very grateful for her looking out for us!

Experiencia fantástica: Jessica is a “key” asset to renters and Keyrenter Richmond. She is extremely attentive to and cares about renters needs and wants. She always goes the extra mile for them. Two weeks after I moved in, I managed to lock myself out and was facing having to pay a locksmith, but Jessica came through and saved me from having to pay anyone. Thank you, Jessica!

Experiencia fantástica: Jessica is great! She inspected my place and did a very thorough job and was super professional and kind. She helped get maintenance reports in for a few small things, and was also very sweet to my dog.

Experiencia negativa: Fake reviews on this page. Fell for it, lived with them for a year. Awful landlord, refused to fix things that were their responsibility, and stole our security deposit. Do not rent from them. Edit: Many of the things you stated here are preexisting, others were paid for during tenancy at the property. Grocery carts already on property upon move in. Landscaping left in similar condition as it was upon move in—awful. Cinder blocks already on property. Trash in the street? Keyword: in the street, how would that be our problem? Screens were damaged and paid for during tenancy after painstaking negotiations with you all trying to charge us for two that were damaged upon move-in. Would have taken your company to small claims court if I wasn’t dealing with other, more pressing matters at the time Pathetic excuse of a property management company, with an unsurprising response. Thank you for highlighting how poor of a job you all do. Keep it up with the fake reviews :) Have a great day!

Experiencia fantástica: Shavaiz at Keyrenter Richmond has been incredibly dependable and professional throughout my experience. He handles challenges with ease and always keeps communication clear and timely. It's reassuring to know my property is being managed with such care and dedication. I wouldn’t hesitate to recommend him to others.

Experiencia fantástica: Shavaiz at Keyrenter Richmond has been exceptional to work with. His attention to detail and commitment to excellent service really set him apart. He handled everything with professionalism and kept me updated every step of the way. I highly recommend him to anyone wanting a smooth and reliable rental experience.

Experiencia fantástica: Key renter has made my life easier than I thought they could. They have always exceeded expectations and I will continue to use their services. I am a customer for life!

Experiencia fantástica: "Itzel was honestly the best! Super friendly, always quick to respond, and she really cared about helping. She made everything way less stressful than we expected. Totally recommend her if you're looking for someone who knows their stuff and is great to work with!

Experiencia fantástica: Working with agent Itzel Myroslava was an absolute pleasure. She was professional, responsive, and incredibly knowledge about the market. She helped us find the perfect home within our budget and made the entire process stress-free. Highly recommended!

Experiencia fantástica: I had the absolute pleasure of being helped by Jessica. Not only was she incredibly professional, but she brought such a fun and lighthearted energy to the interaction that I couldn’t help but smile the entire time. Her humor was perfectly timed, making the experience feel more like chatting with a friend than dealing with customer service. What really stood out was how sweet and humble she was. No ego, no attitude—just genuine kindness and a sincere desire to help. It's clear she cares about people, and it shows in every little detail of how she communicates and solves problems. Jessica turns customer service into an art form. If every rep were like her, the world would be a much happier place!

Experiencia fantástica: 2025 Update: The team remains amazing! After working together on over 9 leases since 2020, the team remains undefeated at exceptional service! They provide honest feedback and industry leading support. Michael and team are great! It has been a pleasure to work with, and they are one of the most competitively priced services for lease only properties, with top tier service. Give them a shot, they are the last call you will have to make.

Experiencia fantástica: I looked all over Richmond for renting companies, but Shalom was what sealed the deal for me to use Keyrenter Property Management. He actively listened to what I wanted and seemed to magically make it happen.

Experiencia fantástica: Shalom was very easy to work with and made the daunting task of renting a house seem so easy. I really appreciated the smooth system that Keyrenter Property Management Richmond uses.

Experiencia fantástica: I have loved my experience working with Jessica Booden! She is professional, prompt, and kind. I highly recommend her.

Experiencia fantástica: Jessica Booden is absolutely incredible to work with! She brings the perfect mix of professionalism and a fun, positive attitude to everything she does. She explains things clearly, is always responsive, and somehow makes even the most complex tasks seem easy and even enjoyable. Her attention to detail and upbeat personality make her a standout in the industry. If you're looking for someone who knows their stuff and is genuinely a joy to work with, I can’t recommend Jessica enough!

Experiencia fantástica: New in town, I wasn't sure what to expect whatsoever. Somewhat sheepishly, I requested a little extra prep to the rental property I recently leased through Keyrenter Property Management. I have asthma and having my environment exceptionally clean is part of my reality. I asked the team if they could do a touch up cleaning before my arrival & they scheduled it for the very next day. Once I arrived to the home, I noticed the lawn could use a touch up as well, and again --- no hesitation from Keyrenter to provide the service. When the cost of living, particularly housing, is so high today, it was so refreshing to have a management company that doesn't find excuses NOT to serve. I applaud this team for making me feel welcome and put a great "first impression" on my new community. Excellent throwback to CUSTOMER SERVICE not often found today! Thank you Keyrenter team!

Experiencia fantástica: Jessica has great customer service skills—she was friendly, patient, and really easy to talk to. Made the whole process stress-free!

Experiencia fantástica: Myroslava was incredibly helpful and responsive! She made the entire rental process smooth and stress-free. Highly recommend Keyrenter Richmond thanks to her!

Experiencia fantástica: Jessica is an absolute gem! Her personality lights up any room she walks into — warm, genuine, and effortlessly engaging. She's the kind of person who makes you feel instantly comfortable and heard. Her charisma is truly magnetic; whether you're meeting her for the first time or have known her for years, she leaves a lasting impression. Highly recommend connecting with her if you get the chance!

Experiencia fantástica: I can’t say enough good things about Jessica at Keyrenter Property Management. From the very beginning, she’s been nothing but professional, kind, and incredibly responsive. It’s rare to find someone who genuinely cares about both the property and the people involved, but Jessica does exactly that. She goes above and beyond to make sure everything runs smoothly, communicates clearly and promptly, and handles every situation with patience and grace. Whether it's a maintenance issue, a question about the lease, or just needing clarification on something small, Jessica is always there with a solution and a smile. If she does not know the answer, she is honest and connects me to the correct person. Working with her has truly made the rental experience feel easy and stress-free. Keyrenter is lucky to have her, and so are we. Thank you, Jessica, for your dedication and warmth—you’ve made a big difference!

Experiencia fantástica: Jessica at Keyrenter Richmond has been awesome to work with! She’s always quick to respond, super helpful, and really friendly. Anytime something came up, she handled it professionally and made the whole process stress-free. It’s clear she genuinely cares about the people she works with and goes out of her way to provide great service. Thanks, Jessica!

Experiencia fantástica: I can't say enough great things about Jessica Booden at Keyrenter in Richmond. Her professionalism, kindness and patience truly stood out.I felt heard and supported with amy concerns that I had. I highly recommend this management service if you are thinking about renting out your property.

Experiencia fantástica: Jessica is wonderful to work with, as she is highly professional and works to foster a positive relationship. She goes above and beyond in their role, showcasing exceptional attention to detail that improves property upkeep and tenant satisfaction. Jessica goes above and beyond in their role, showcasing exceptional attention to detail that improves property upkeep and tenant satisfaction. Their prompt communication and proactive problem-solving set them apart, allowing us to address issues before they escalate. Furthermore, her professionalism and positive attitude is such a pleasure to work with. I highly recommend Jessica for their dedication and invaluable contributions. Thank you Jessica! We are so blessed!!

Experiencia fantástica: I can’t say enough good things about Jessica at Keyrenter. From the very beginning, her kindness, patience, and professionalism truly stood out. She always made me feel heard and supported, no matter how small the question or concern. It's rare to find someone who genuinely cares and takes the time to ensure things are handled smoothly, and Jessica does just that. Her customer service is exceptional, and she brings such a warm and reassuring presence to every interaction. Thank you, Jessica, for making the experience so much better—I truly appreciate you!

Experiencia fantástica: Jessica at Keyrenter Richmond has been nothing short of amazing. She’s incredibly helpful, communicative and promptly responds , she worked hard to make sure everything is handled smoothly. From maintenance requests to general questions, she’s always professional and kind. So grateful for her support—definitely a standout in the property management world! Someone deserves a raise!

Experiencia fantástica: Jessica is awesome! Super friendly, quick to respond, and always on top of things. She’s made the whole rental process way less stressful. You can tell she really cares about doing a great job. Totally appreciate all her help—Keyrenter Richmond is lucky to have her!

Experiencia fantástica: I worked with Jessica in the past and right off the bat, she was able to service me quite immediately! She listened to everything I needed and wanted with an extremely professional yet sweet nature and charisma. She is proficient in quick to act. All of her ducks are always in a row and shes ON IT!!!!!!! Thanks Jessica

Experiencia fantástica: Best management company I have ever dealt with. Friendly, professional, and knowledgeable every time. Would give 10 stars to Keyrenter if possible

Experiencia negativa: I was interested in a listed property and could never get in touch with anyone to inquire about it. I sent 2 emails and left 2 voice messages, with zero response. As a past owner of rental properties I would not recommend them to represent other’s properties.

Experiencia negativa: Horrible company. Fell in love with a house applied. Paid 120 in application fees. Scheduled a tour, took off work and was texted (not called) that we had been wait-listed only an hour before our tour Didn't talk to an actual human being the entire time, they just took our money and dipped. Seems this company only cares about the owners and not the working class people with actual jobs trying to live in these properties Edit to respond to key renters. I called and left voicemails numerous times, I emailed and messaged in countless times None of these points of contacted garnered any kind of response from you, to the point where I even showed up to your office, 3 separate times during your regular hours to find that nobody was there. You couldn't even be bothered to call me and tell me that the place I had put a 120$ application fee had been rented out. I get that people don't always get the rental they are going for, but for working class people who can only afford to rent and never own, $120 is not a small amount of cash and I think l, at the very least warrants a phone call and some direct human to human assistance at finding an alternative

Experiencia fantástica: Top notch property management firm. As a property owner I have truly appreciated working with the good folks at Key Renter. Their team is responsive, courteous and professional. I would highly recommend Key Renter to anyone looking for professional property management in the Richmond area. My only wish is that I had found Key Renter sooner!

Experiencia fantástica: It has been wonderful working with Keyrenters in the management of my property. Brian and Michael have been great with communicating the process and answering my questions. They made everything easy!!!

Experiencia fantástica: Had a really great time working with them. The maintenance team was responsive and communicated with us on time, which was a big plus considering other pms. Shawez was great to work with and I could see the effort he put into making sure everything got done timely.

Experiencia fantástica: Great team job at Keyrenter Richmond! Myroslava help a lot, her dedication and thoroughness in managing properties are impressive. Great service all around!

Experiencia fantástica: I had a fantastic experience with Keyrenter Richmond. From the initial consultation to the completion of the job, their professionalism and kindness were evident. Myroslava was the most patient person.

Experiencia fantástica: If you're seeking someone who blends reliability with exceptional talent, Shalom is the ideal choice. His work went above and beyond my expectations in every conceivable way. Shalom has an incredible knack for understanding and delivering precisely what is required, ensuring that his work is of the highest quality and executed with exact precision. What truly distinguishes Shalom is his outstanding responsiveness and unwavering dedication to his work. Throughout the entire process, he maintained clear and prompt communication, ensuring that every detail was attended to and perfectly aligned with my needs. His commitment to excellence is evident in every aspect of his work, and he consistently strives to deliver the best possible outcomes. For anyone in need of a highly skilled and dependable professional, Shalom stands out as an exemplary choice. His remarkable ability to deliver exceptional results, coupled with his reliability and meticulous attention to detail, make him an invaluable asset. Trust in Shalom to provide top-notch work that exceeds expectations and meets your requirements with perfection.

Experiencia fantástica: I recently used Keyrenter Property Management and my experience was amazing! I was new to all of this, but their service was easy, efficient, and most of all helpful. I worked with Brian, who I cannot recommend highly enough! He was knowledgeable, answering all of my questions (which there were many), and he took the time to guide me through the process. I appreciate Brian's patience and ability to make this experience as smooth as possible! Thank you Keyrenter and Brian for your support! Five stars for sure!

Experiencia fantástica: Shalom did a great job with the software, he explained everything and answered all my questions, honestly he did more than I expected him to. I highly recommend working with him

Experiencia fantástica: I have had the pleasure of working with Keyrenter Property Management Richmond for the management of my two properties, and I couldn't be more satisfied with their services. Brian, in particular, has been amazing to work with. He is professional, responsive, and always goes above and beyond to ensure that everything runs smoothly. The team at Keyrenter has made the property management process seamless and stress-free. They handle all aspects of property management with great efficiency, from tenant screening to maintenance requests. Their attention to detail and proactive approach have given me peace of mind, knowing that my properties are in good hands. Communication with Brian and his team has been excellent. They are always available to answer any questions and address any concerns promptly. Their transparency and dedication to providing top-notch service are truly commendable. I highly recommend Keyrenter Property Management Richmond to anyone in need of reliable and professional property management services. Brian and his team have exceeded my expectations, and I am grateful for their hard work and commitment to excellence.

Experiencia fantástica: Shalom's performance is truly impressive. He did an excellent job and exceeded all my expectations. He is incredibly responsive, always quick to answer any questions I have. His dedication to providing high-quality service is evident throughout the entire process. I highly recommend Shalom for his exceptional work and swift communication.

Experiencia fantástica: Shalom is great at managing properties! He’s really efficient and professional. Overall, the service was fantastic. Thanks for all your help, Shalom!

Experiencia fantástica: Shalom is fantastic! He really knows his stuff and delivered excellent work. He's super easy to communicate with and always on top of things. I couldn't be happier with his service!

Experiencia fantástica: Shalom did an amazing job to be honest. His work was top-notch and exactly what I needed. He was super responsive and made sure everything was spot on. If you're looking for someone reliable and talented, Shalom's your guy

Experiencia fantástica: halom did an outstanding job, His work exceeded my expectations in every way. He was incredibly responsive throughout the entire process, ensuring that all my questions were promptly addressed. His attention to detail and commitment to quality were evident in every aspect of his work. I highly recommend Shalom for anyone looking for professionalism, expertise, and exceptional service

Experiencia fantástica: A little hard to figure out the process at first and was Leary because we have not dealt with renting places with their process. But so far they are very responsive and have had no issues once we figured things out. Communication is easy in the portal and payments are easy as well.

Experiencia fantástica: We've been using Keyrenter for a year, and so far, we like the service they have provided. They respond very quickly to emails and have handled maintenance issues promptly. We do not live in the same state as our rental property, so finding a reliable and trustworthy company is essential. The end-of-the-year report is convenient. It shows the rent collected and the money we've paid for services.

Experiencia negativa: Couldn’t be more disappointed with Keyrenter Richmond. The phone number does not work, when you find a number that does you can’t have anyone pick up (I’ve tried for over a week) and the staff who works the email does not respond or answer. For specifics, Myroslava is pointless. She doesn’t respond to emails or calls.

Experiencia fantástica: We rented a beautiful row house in the Fan and Keyrenter Richmond was the property management company. We had an outstanding experience with them. They were always prompt with any issues and clear with communication. I wouldn't rent from anyone else in the area.

Experiencia negativa: We rented our home in January of this year, and it is a beautiful home with two levels. The most attentive the property management company was, was the day we applied and was approved since then our maintenance request(s) are never promptly addressed and when they are, we are asked if some of these requests can be, in essence, lived with. First of all, our upstairs floor stays on a scale from boiling to hell, it is almost always at hell. We have tried changing the schedule of the thermostat for the time the temperature changes and to what degree and it has made no difference. The bathroom has had a mold problem since before our residency and we've been asked to just pour bleach on it and turn on the exhaust fan, no one to come and even check to find the root of the problem. We had a hall light out since we moved in and was asked to be OK with leaving it out because it required a 15" ladder that they could/would not provide. We had to ask the hired maintenance man who came to fix our fridge if he would replace it and he did it in less than 15 mins. We were given one garage key for a two car garage and when we asked for an additional key we were told we can make a copy at Lowe's. We love our rental but for what we pay for it the property management service should be a lot better than what it is and it is subpar at best with fulfilling any type of request, but if it has anything to do with a payment they are 100% responsive.

Experiencia fantástica: The properties at railroad ymca have been great! The property is very clean and quiet and if there is ever a problem I’ve never had issues with getting maintenance coming in a timely manner! The Ladies in the office are also wonderful! They’re helpful, understanding and kind. This has easily been the best apartment and property management company I’ve gone through since moving to Richmond. Sad to let this place go but on to my next adventure!

Experiencia negativa: It seems this company is better for individuals that are looking to put their properties on the market vs renters looking for a home. The process is exhausting, trying to get in contact with anyone besides the after hour call center they use is non existent. If you need a home asap use another company, if you have 30 days or more to play around these people are great for the job.

Experiencia negativa: It’s extremely hard to get a leasing agent or property manager on the phone. The calls go to the 3rd party service they use. I’ve been asking for a call back for three days. No cards or anything left at the property to reach anyone nor any direct emails. It made me choose a bankruptcy date in order to move forward with scheduling a tour. I’ve never had a bankruptcy. The setup for renters is very inconvenient and tiring.

Experiencia positiva: Keyrenter has always been a great company for renting my property. The employees there were always easy to work with. However, Keyrenter hired new employees that are not as easy to work with. Some work contrary to my desires, as a property owner. I have spoken to the new property manager, Michael, and I hope some of the problems that I had with some of the new people will smooth over. I do not like when other people dictate to me what control I have to my property. This being said, Keyrenter is much better than the other company I have tried to work with in the past. Also the paperwork that Keyrenter gives me at the end of the year really helps with taxes, a huge plus.