PMI Midwest

Experiencia fantástica: Thanks Ms connie for everything you are the best

Experiencia fantástica: The guys did a good job. They were very friendly and good at their job.

Experiencia fantástica: Very flexible and understanding, and has always answered phone!

Experiencia negativa: Least professional rental company I have had the displeasure of dealing with. Expect AI powered answering machines that cant answer any questions. And them rushing to sell/lease out properties from right under your nose

Experiencia fantástica: I was grateful for their service. The technician helped me with the smell & also told me what to do so that I can prevent it in the future.

Experiencia fantástica: Pmi has been very wonderful and great to work with I definitely recommend them

Experiencia fantástica: Everything was smooth , they worked with my move-in date and everything! Highly recommended them for your home needs!

Experiencia fantástica: I’ve had an excellent experience working with PMI Midwest. Their professionalism stands out from the start. They handle everything efficiently and keep communication clear and consistent. As a property owner, I really appreciate how they’ve simplified the entire management process for me. Beyond just being competent, they’re genuinely fun people to work with, which makes all our interactions pleasant. I highly recommend PMI Midwest to anyone looking for property management services.

Experiencia fantástica: I put in a work order and in one day they were out and to my satisfaction job was complete

Experiencia fantástica: I had a wonderful experience working with Connie I would recommend any one to check them out

Experiencia fantástica: First time moving ever and they are setting me straight

Experiencia fantástica: Rita was great I came in for an application and she helped me out. Go PMI.

Experiencia fantástica: Had to talk to Rita about an issue And she help me with it ❤️

Experiencia negativa: In my experience, this company operates with a heavy nickel-and-dime approach rather than a customer-service mindset. Since taking over a few properties, there hasn’t been any meaningful improvement to the units themselves, yet rent has increased while appliances and overall quality remain very basic. Management tends to emphasize fees, tenant responsibility, and cost avoidance instead of proactive maintenance or long-term property investment. It feels less like a professionally run operation and more like short-term management focused on minimizing expenses. If you’re looking for quality, effort, or well-managed properties, I’d recommend looking elsewhere. This may work only if low price is your sole priority and expectations are minimal. There’s a noticeable disconnect between online ratings and day-to-day management. Be sure to ask detailed questions before relying on ratings alone. Good reviews don't make up for poor business practices.

Experiencia fantástica: Thank you, Connie for getting me into my new home Grateful that I chose to go with pmi mild west thank you so much Very kindest, sweet people great customer service

Experiencia fantástica: Huge thanks to Maddie at PMI — she was super great to work with and so happy with this team!!

Experiencia fantástica: I can't say enough good things about Madeleine Solidum. She's been absolutely incredible throughout this whole thing. She really went above and beyond, and honestly, having her support took so much stress off me. From the start, she always responded quickly, and was genuinely invested in helping me work through a complicated situation. When things got overwhelming, she just stepped in and handled everything with such care. Nothing fell through the cracks, and the clarity and peace of mind she gave me over the past few days has been huge. What's impressive is she's obviously a total pro, but what really makes her stand out is how much she actually cares. She didn't just check boxes, she took real care of me as a client. That kind of genuine support is hard to find.

Experiencia fantástica: Very responsive property management company. Great at communication.

Experiencia fantástica: Happy Thanksgiving and thank you PMI for the ginormous Pumpkin pie!

Experiencia fantástica: PMI Midwest does great and timely service. Special thanks to their Tenant Relations team. Highly recommend.

Experiencia fantástica: I’ve been at my home now for 17 years and I love the location. I just wish I could get some things done which I am going to contact maintenance for that. John Perez is a wonderful man. He helps me out any chance that he can, he’s very understanding and works with me through the boss so I am always grateful to him and your company for giving me a chance when I need it which is most the time so I just wanna thank you all for that and God bless you all. Especially John Perez

Experiencia fantástica: Maddie is wonderful! Every time we call she is courteous and friendly. We have had maintenance out a couple times and they are so nice! They are efficient and polite, clean and thorough.

Experiencia fantástica: Connie did a great job processing my application! Excited to lease with PMI! A fairly smooth approval process

Experiencia fantástica: My leasing agent was Angela Sasis and she was perfect throughout the whole process

Experiencia fantástica: PMI has been incredible to work with while managing my client’s property. They’ve been professional and affordable for my clients. From an agent standpoint, they have also been excellent with communication. We recently just Closed on a property that has tenants and that can sometimes be stressful, but PMI made the process so much smoother by being accommodating and helping with tenant coordination. I highly recommend them! Kristin and Jenny specifically have been fantastic .

Experiencia fantástica: JR Harris was the best fully enjoyed my interaction with him he was very thorough in his inspection and explanation. Been very happy with PMI Midwest

Experiencia fantástica: PMI sent Antonio the plumbing guy out to my house and he completed the work that needed done here immediately and talked to me about everything and was so honest and respectful in my house!! I gave him a to go bag of snacks that’s how respectful and nice he was to me!! PMI accepted my Maintence request immediately and got someone out here fast & I appreciate that more than they will ever know! All my clogs are gone and my water is working perfect again!! Thank you PMI ! Thank you Antonio !!!

Experiencia fantástica: I work with PMI Midwest for a rental property I have in Indiana. They are a very professional property management company, with professional employees and top-of-the-line technology to deliver great service. Very highly recommend them.

Experiencia fantástica: Connie was very helpful with getting our application approved and moving us in as fast as she could. I am very pleased.

Experiencia fantástica: Angela has been amazing the entire process! Super fast and nice!!! Very excited to move!

Experiencia positiva: The work that was done today was five stars but, it took me two weeks to get the work done 4 text message to remind that no one reached out to me yet to come fix. The guy that came today is so nice and get job done right.

Experiencia fantástica: Connie made the moving process so smooth. She was so kind and helpful!

Experiencia fantástica: Pmi has been the best and helped me and my family find a nice home they have been really good at answering all my questions

Experiencia fantástica: They were my property manager a few years back, good service. I had an issue to clear up with them and their Tenant Relations coordinator, Jennifer Tate, gave me friendly, clear, and succinct help to take care of the matter quickly and easily. Would recommend.

Experiencia fantástica: The staff have been great, this whole process has been so smooth and easy with them!

Experiencia fantástica: I recently had a great maintenance experience with PMI Midwest through Meld. Mr. JR came and did an expedient, thorough repair to my mailbox. I appreciate the work done by him and feel safe in receiving my mail again. Thank you It was definitely 5 star service! Keep up the great work, always done in a timely manner shows the tenets matter and our satisfaction is important to the PMI Midwest organization.

Experiencia negativa: These people are HORRIBLE!!!! DO NOT rent from them. After they took over management ofthe apartment house, they ruined everything! Changed the lease midway and everything. Did not fix anything and treated their tenants like garbage. Out of a 4 tenants, including us moved out! We bought a home to get out of there. They proceeded to file a eviction on me, even though their Lawyer was confused because we bought a home. I did EVERYTHING for that apartment house and they NEVER reimbursed.me! I had a 1800 dollar deposit and and to be nice, told them to use it for my last months rent. Which they lady agreed, but then they did this to me. The BBB will be contacted because they are CROOKS!!! BEWARE of them!!!!!!!!!! WISH I could give -stars!!!!

Experiencia fantástica: PMI staff are great to deal with. I would definitely rent from them again and recommend them to others. The owner of the house however doesn’t seem to value good tenants. Been here 3 years without missing a rent payment or being late on rent. Yet he dragged his feet for more than a week before approving something that should have been approved within 24 hours or less. Not happy about that at all. Raised my rent at start of current lease and then leave me without hot water to shower for over a week. Yeah I’m salty about that.

Experiencia fantástica: Angela was very helpful with the process of me moving into a property. Everything was very well explained and detail whenever I had questions. Spencer was very helpful whenever I came into the office also!

Experiencia fantástica: I would like to give Madeleine , a special thank you . She is always helpful and very nice !

Experiencia fantástica: PMI was great to me throughout the whole process. Apartment hunting can be stressful, but Connie and the team helped me through it all with ease. I am looking forward to working with them as I settle into my new home.

Experiencia fantástica: Pmi Midwest is the best honestly made me feel right at home looking and searching for a home and if need to find a suitable home Pmi Midwest would be the place I chose and the experience and the kindness of Connie what a blessing

Experiencia fantástica: Spencer was a was a great person you can talk to him when ever he vary professional and listen to what you have going on to get you the right steps he a great guy all together

Experiencia fantástica: Connie is awesome! I don’t know how we would have survived without her! Rockstar, & we are grateful for her!

Experiencia fantástica: Connie worked with me to get an apartment and she was so communicative and helpful throughout the entire process! Very happy to work with her!

Experiencia positiva: A lot of hassle to get approved, but their properties are really nice. Front office lady was great!

Experiencia fantástica: I worked with Angela Sasis , she made the move in process soooo easy 100% recommend her and this company for a quick and easy move in!

Experiencia fantástica: Connie Was Efficient And Patient With Myself And My Partner With All Our Questions As First Time Renters. The Property Is Spacious And Fits My Family Perfectly Well. Thank You Connie And PMI For Giving Me A Great First Time Experience As A New Renter!!

Experiencia fantástica: Moved in our new house today! Everything has been awesome, Connie was great to work with. Thank you all so much for everything.

Experiencia negativa: If incompetence could manifest itself into a rental company it would be PMI. From their unprofessional contractors to their basement dwelling office staff. Their roofing contractor caused over $10,000 in damages to our shop equipment and customer's vehicles. They also made a game of waiting to toss debris off the building until someone tried to enter the building. The roof leaks worse now than before they replaced it. Their HVAC contractor damaged the wiring in the attic and left half the heat ducts unran, I had to go behind them and fix the wiring and finish installation of the heat runs. Their office staff in complacent to this and is only concerned about how to add more fees to the base rent.......update to the owner a settlement was reached with the roofing for damages. The roof still leaked less before they did the work when there was actual piles of debris from the upstairs demolition on the roof. I would like to know exactly how exactly I'm tossing a 100lbs German shepherd 20 ft in the air to land on the roof to poop too. These guys are pathetic

Experiencia fantástica: Love Connie! Helped out my stress of the whole process and very receptive to my many emails and phone calls. Super lovely lady and great to work with! Wonderful experience all around !

Experiencia fantástica: I would highly recommend PMI Midwest. From start to finish, their team repaired my property and sold it within a couple of days on the market at a higher price than I was expecting. 5 Stars!

Experiencia fantástica: Connie was patient with me she definitely worked with me and my situation being a bit much she works great under pressure thank you to Connie she got me in when I doubted the process she came through I’m happy to be here as your tenant

Experiencia negativa: *Updated* I wish I could give them 0 rating because they were very unprofessional and unresponsive. I stayed at their location on 38th and Central when I first moved to Indianapolis last year. We had a good experience when applying but afterwards is when we started noticing the red flags. I tried to combat the charges they tried to make me pay for a paint job that was not my roommate nor my fault. As well as some other petty charges. Before we moved in we did a walk through and one of their employees noticed their terrible paint job and mold that was growing. The mold issue was fixed but the paint job wasn't. We did not have any issue with the paint job since we were not making any major changes to the apartment. We even had issues with getting maintenance to come fix certain things. So everything was the same the day we moved in to the day we left. We provided them with evidence and they stopped responding to us. I even took the matter to the president, received one response and never heard from them again. Called them on multiple occasions and it seemed as if no one was ever in the office as no one ever took my call. We lost our security deposit because of them not responding. The people currently renting from them be cautious. The people considering renting with them DON'T! They are known to take your security deposit and falsely charge you to gain extra revenue. I have spoken with a lawyer regarding this situation. They have backed me up notifying me of the many issues with PMI. That they dealt with, with other clients that have rented here. If you look at the other negative reviews. Look at their responses to them. Should tell you everything you really need to know. This is the first time I had to write a negative review against anyone.

Experiencia fantástica: I have been a tenant for 10 years with PMI, they always have been responded fast to our needs. I think that’s what make us still renting, we are happy with them and we don’t have to worry about any problem.

Experiencia fantástica: Angela was very patient and helpful with my move in experience. Everything was communicated easily through email and i got the home i was looking for!

Experiencia negativa: Placed an application on a home that had multiple applications on it due to customer service telling me to go ahead and still apply. $65 dollar app fees for both adults. Took 7 days plus a weekend along with me reaching out everyday to Connie for an update. To be told the unit was already pre leased. Time is sensitive when moving for everyone. Taking in multiple application fees for one unit is a SCAM!! Also called and tried to speak with Spencer and never had a returned phone call. & I think the reviews speak for themselves, an owner replying to a review and being nasty tells it all! & giving people money for reviews. Whewww sounds like we dodged a bullet. If I cannot get the proper responses just as an applicant I can only imagine how tenants feel!! 10/10 do not recommend!! Don't waste your money!!

Experiencia negativa: Update: Google randomly asked me to leave this company a review, thus why I doing one two years later because the trauma this company left my family still haunted us to this day. I wasn’t planning on telling my story, but I feel like I have to now since they responded, trying to paint me as a “bad tenant.” Unfortunately, Indiana is a landlord-friendly state. I lived in a property managed by PMI Midwest, and the conditions were terrible. I was without heat, and the roof was severely damaged—both of which were major issues covered in my lease. There were numerous problems with the property, including a mice infestation, a break-in that left a broken window (which they never repaired), a hole in the roof that was supposed to be fixed but never was, constant plumbing issues, and no heat for months during the winter. I called maintenance multiple times, and it took them weeks—sometimes months—to address these problems. The final straw was a gas leak. The Citizens Group shut off my gas and instructed maintenance to fix it before it could be turned back on. They refused. I had to call the Housing Department Agency just to force them to handle it. On top of everything, I was hospitalized and lost my job, which caused me to fall behind on my rent for the first time ever. Before that, I had always paid on time—sometimes even ahead of schedule for the first two years. Instead of showing any compassion, they charged me an $80 late fee plus $10 per day after that. They refused to work with me, likely because I had already reported them to the Housing Department. Ultimately, I was evicted, but it’s not on my credit report because I filed for bankruptcy. Now, let’s talk about the move-out charges. The house was completely cleaned out, yet they charged me $800 for the broken window (the same one I reported after my break-in, which they never fixed). I left one bed and a few miscellaneous items on the curb—yet when I drove past the property in March 2024. Those same items were still sitting there. And for that, they charged me $2,000. $2,000, guys! Even their own legal team at the eviction trial was shocked by that price. In total, they billed me almost $8,000, when my past-due rent and late fees were only $1,600. Of course, I lived in Wayne Township, where the judge was just as corrupt as the landlord. I’m sharing my story because no tenant deserves the kind of abuse I went through. You can clearly see they pay people to leave fake five-star reviews. Thankfully, my niece and I now live in a beautiful, affordable apartment in a nice neighborhood—with a leasing office and maintenance team that actually care about their tenants. It took me almost a year to find this place, but I’m telling you all: AVOID PMI MIDWEST AT ALL COSTS. In fact, avoid ALL PMI franchises! Shoutout to Jennifer, the only kind person in that office who actually tried to help me. My advice to PMI Midwest: If your clients can’t afford to maintain their rental properties, it’s best to advise them to sell rather than letting them ruin your reputation and business. WHEN I become a landlord in the future, I will never partner with a company like yours—one that preys on people who just want a safe home for their families. Thank you!

Experiencia fantástica: I worked with Connie and she was amazing answered all my questions and got into my new apartment fast

Experiencia negativa: PMI is okay.. but their system is NOT for the consumer. I have been renting with them for several months now & every request I have put for the “24/7 maintenance requests” have been DENIED and then I am CHARGED excess fees for requests that were tended to. If the owner can’t afford to pay for your repairs, your property will not be fixed. No professional cleaning of the carpets, appliances, AC vents, or property at ALL. Choose your home wisely when working for with them.. if it needs repairs with you enter, DO NOT SIGN .

Experiencia negativa: Don't ever rent from these ppl bc they r money hungry and will charge u out the butt for maintenance problems $220 for a door $120 for a piece they don't care if ur apartment gets broken into theyre the worst place to rent from and they don't allow you to have friends over and if they see ur friends they will charge u $3100

Experiencia positiva: Awesome property management group, if i have an issue with any thing maintenance related they are pretty quick about getting back with you...and through their app it's pretty easy to get in contact with someone

Experiencia fantástica: It was a pleasure meeting and learning from Mark. He is a very knowledgable Property Manager that focuses on relationships more that just getting doors. Great person to learn from.

Experiencia fantástica: I can't say enough great things about PMI Midwest! Their honesty and professionalism are truly top-notch. The staff is incredibly knowledgeable, transparent, and always willing to go the extra mile to answer questions or address concerns promptly. It's clear that they genuinely care about providing excellent service and building trust with their clients. If you're looking for a property management team that operates with integrity and professionalism, PMI Midwest is the perfect choice. Highly recommend!

Experiencia negativa: Please don't rent from this place they are scammers and very unprofessional. They will lie when you move out and said that you have excessive damage to the house. They said I did over 2,0000 Worth of damages. They charged me for veins that was already growing on the side of the house. The house was dirty when I moved in. The furnace had to be replaced. Roaches behind the refrigerator. Dirt in the air ducts. A nasty rug was left in the basement. They charged for everything.

Experiencia negativa: Yeah, as others have stated, they offered me a $15 gift card for a review. Not a practice I agree with as I was wondering why they had so many reviews! Just be warned

Experiencia fantástica: PMI Midwest has been managing my property for the last 3 years, and I am super happy with them. Everyone is responsive, professional, and courteous. I am especially pleased with service by Kristin Jones.

Experiencia negativa: Don't believe the FAKE 5 star reviews , Rats & roaches all year & they did nothing about it. You have to call them multiple times to get things fixed that were already broken before the move in.they wait until your moved out to make you pay HIDDEN & UNKNOWN fees. DO NOT MOVE HERE

Experiencia fantástica: Are time has been full of smiles and great service. Ms. Tatt was great . PMI Midwest the way to go. They really give you a whole plate.

Experiencia fantástica: Jennifer Tate at the front desk was really helpful with information and the process of how things go. Very informative she was really awesome and also greeted us at the door

Experiencia fantástica: Been using PMI for property management for a few years now and been having a smooth and painless experience! Mark and his team are very helpful and responsive, would highly recommend to any real estate investors in the Indianapolis area.

Experiencia fantástica: Super easy to work with! very upfront about everything. They were able to answer any questions i had and were very quick to get back with me! would gladly work with this company again!

Experiencia negativa: I hate that I renewed my lease! I should’ve followed my first mind and left. Not only don’t they cover plumbing nor infestation. I tried paying my rent this morning and my balance was $121 more than the rent. They charged a $75.00 refilling of the lease fee! That’s dumb because nothing changed on the lease but the dates. I’ve never encountered anything like this in my life. Next July I’ll definitely be leaving!

Experiencia fantástica: As a real estate investor, I was looking for a property manager who could help with my remote investments and knows the market. PMI was helpful and provided recommendations regarding new leasing, tenant turns, and the RE investing market in Indy. PMI also was quick to respond to all my tenant questions. Unfortunately, I had to sell my Indy property to take care of debt but I plan to continue to reach out to PMI as I continue with my real estate investing endeavors

Experiencia fantástica: I'm so happy I found this company. They are so professional and highly responsive. They have really helped my mom a lot. I will definitely continue to refer them to my clients.

Experiencia fantástica: I can honestly say that PMI is great! Any requests that I have made to date, have been handled in a timely manner. I do appreciate the communication as well. Great Job PMI!!! Longtime Resident

Experiencia negativa: SLUM LORDS. This is the worst property management group I have ever leased from. The building is disguisting. My unit has mice. And the ceiling leaks constantly. I’ve asked maintenance multiple times to fix the leak, but they simply paint over it.

Experiencia fantástica: Long story short - they are a very good company and I recommend it. Service is key. They manage lots of properties yet give a very personal touch. Very responsive, every person we have encountered so far from the company is very professional, practical and efficient. They recommend where should we invest our money and where it's a nice to have thing. Share from their experience and being very open. Definitely recommend.

Experiencia fantástica: Shelbie and Angela have been sooo amazing!!! Shelbie showed me two apartments and when one I really wanted got taken quickly, she helped get me the other unit that’s almost identical. This building is safe, and the apartment is small, but has an open floor plan that makes it seem so much bigger! I’m so excited to move in, they have both greatly helped with the application process, questions I’ve had, and things that I needed, etc. I’m really thankful for this smooth process thanks to the sweet Shelbie and Angela!

Experiencia negativa: PMI has a friendly face but will not bat an eye at charging you for everything they can. There is no integrity here, only greed. I moved out of a house that was very clean, kept yard, and few repairs needed. I had lived there for 5 years and nothing was new or fresh when I moved in. I communicated this with PMI and the property owner. I was assured that if the house was in good condition (clean, functional, etc) then there would be no issues. However, 2 months later I received a notice that I owe $6000! for repairs. ($50 for adjusting door hinges, and several hundred dollars to paint the garage door, ridiculous charges for things that didn't need addressed AND were that way or worse before I moved in. DO NOT TRUST ANYTHING THEY TELL YOU. THEY WILL SCREW YOU ON THE MOVE OUT. NO HONOR HERE!

Experiencia fantástica: Hello, We had rented a home from PMI Midwest for the last 7 years. Just recently we relocated to another county and had to leave PMI for a different property management company. Overall, PMI Midwest was a very good experience for us. There maintenance team was punctual, and the office was attentive to our requests. We only had a few issues in our time with them, but they were resolved promptly with a positive outcome. One scenario we ran into was upon moving out we spent a great deal of time repairing nail and screw holes in walls, cleaning, and making sure that the property was in better condition than when we moved in. So 30days later we were surprised to receive an invoice that not only didn't return our deposit but instead charged us an additional sum. Being such, we were highly dissatisfied with this result. We followed the proper dispute procedures set forth in our lease with tenant relations, shout out to Jenn Tate! In the end, we were patient and communicative with the staff, as they were us, and were able to attain a positive outcome to our dispute. Resulting in our refund as requested. I do have to give praise to the office staff there, Jennifer Tate, Jennifer Preston, and Kira Preston. These ladies have been phenomenal to work with. They were attentive to our needs and requests at all times and showed great professionalism in our interactions with them. Overall, we were highly satisfied with the service received. Thank you, The Hackers

Experiencia fantástica: PMI Midwest has many homes for rent in different price ranges that makes it affordable for anyone needing housing. The home we decided on is absolutely perfect for my son and his children. He needed to move back to Indy from Florida so all of this was done working by email with Connie. She’s amazing at what she does and coordinated everything so that all the paperwork was done in a timely manner. Apartment living has so many cons and PMI has the solution. Connie was fair and honest and made us feel very comfortable during the entire process. My son picked up his keys and to his amazement the home was even bigger than expected and clean from top to bottom. I like that there’s online access to maintenance and anything else needed. Everything was explained to us including all fees so I don’t understand some of the comments about hidden fees. I would definitely recommend PMI Midwest to anyone needing a clean well maintained home to rent. Thank you PMI Midwest and especially Connie G. for making a thousand mile move seamless. My son is finally home.

Experiencia fantástica: PMI was very fast with the rental application. Responded properly and I was approved within a week. Thanx PMI for my quick move as I was desperately searching to get out of my old place and into the new. But your pictures also doesn’t look like the apartments. Apartments are so small. I guess you all got mad cuz I looked at 3 of them and didn’t t like them so pmi didn’t respond when I wanted to look at others. Just got impatient with me I guess.

Experiencia fantástica: Hey PMI, Shelbie is the most understandable and knowledgeable person I have met here! She was patient,and just the people person you guys need to work here! And your company has help my sister tremendously these 3 months. Thank you guys for your services WADE HARRIS

Experiencia fantástica: PMI Midwest has been our property manager for the last 2+ year. Over this time, PMI Midwest has demonstrated very high standards and integrity, especially when dealing with unexpected challenges and evolving situations. I really appreciate PMI Midwest's professionalism and care. I look forward to our continued partnership!

Experiencia negativa: If you are a property owner then don’t use them. They couldn’t even get my house rented for 3 months and it took me 1 week to do it from California, which I’ve never done before. They charged $60 per application so they were just collecting money while my property sat vacant. Don’t do business with them. Shady shady shady!

Experiencia fantástica: Hello, my name's Nichole. I have been a Tenant with PMI Midwest Properties for about 3 or 4 years now. I have no complaints the Staff are really nice and helpful when it comes to the needs of Tenants. Ms. Rebecca, Mike, Ms. Mattie and a Host of others including Matenace Staff JR, Adam and can't forget Dave they're awesome...

Experiencia fantástica: I visited my property managed by PMI last week. I want to extend my appreciation to Mr. Andrew Montgomery for his efforts coordinating a deck repair effort. There were a few challenges that arose during the renovation. Andrew kept me informed, and got the challenges resolved. The deck looks great! I appreciate Mr. Montgomery for his patience and commitment to obtaining a successful result. Job well done! H. Hibbler

Experiencia fantástica: I recently called and had the opportunity to speak with one of the tenant relations representatives. I spoke to John Perez, and he assisted me in arranging a rent payment plan with the owner so I could catch up on my bills after being hospitalized for two weeks. I just wanted to express my gratitude for John's fantastic handling of the situation. Great work, PMI!

Experiencia fantástica: Had an issue with our hot water malfunctioning and JR was quick to leap into action and fix it for me while I was away at work and he called to make sure I was aware of the situation and solution. Good team there and appreciate all they do!

Experiencia negativa: I toured 3 of their units. Two apartments and a townhome. The first apartment was okay, but the complex was trashy and smelly. The second one was plain nasty, they didnt even bother to sweep or mop the floors before allowing viewings. doors without handles, cracks in the foundation, ripped up wires, just a plain slum the 3rd place was by far the worst. 10 units above commercial buildings, the entire hallway was filled with roach traps and dead roaches and it stunk of marijuana and cigarettes. i did not even step foot in the apartment it was so nasty. if PMI doesnt care enough to make things APPEAR nice for prospective tenants, i can only imagine how they treat real tenants. the only reason i give them 1 stars is how easy it is to get information or book a viewing, because of this i was able to notice quickly how nasty these places were before wasting more time and money on a slumlord

Experiencia fantástica: Spencer, Shelby and Connie were all awesome!! Very helpful in a stressful time. This is my first time renting a house and they made it easy for me to trust the process!! I am excited now to move in.

Experiencia fantástica: PMI Midwest ROCKS. PMI Midwest took over my portfolio (10 single-family low-income homes in Indianapolis) in April 2023 after I terminated my relationship with two poorly run property management firms that let my portfolio diminish in value and signed leases with unqualified tenants. January 2024 marked the first time in over 18 months that my entire portfolio has occupied tenants, and even more impressive, 96% have paid January rent in full, with the remaining rent paid in February. A special thank you goes to Rusty, Director of Turns, who took my portfolio with deferred maintenance issues and ensured that the homes were comfortably rent-ready. To Becca, Director of Owner Operations, who has been very patient, professional, and responsive to all my requests. And the entire PMI Midwest team, from the CEO to the maintenance crew. PMI Midwest delivers as promised, providing incredible value to its customers (both owners and residents). Cary Jackson CTG Investments My original review neglected to add the outstanding customer services provided by: John Perez, Tenant Relations Specialist, does a fantastic job setting expectations for the owners concerning rental income status and diligently working with the tenants to ensure a win-win for both tenant and owner. I have learned to trust John's insight into the tenant's financial status and their commitment to paying past-due rent. John's insight has been crucial when determining the right time to start the eviction process, which is the last resort. Andrew Montgomery, Maintenance Team, works closely with the tenant to solve maintenance issues effectively before they become major repair issues. Andrew has been great when determining the best cost-effective solution and contractor to work with for maintenance issues. Alex Btac, Turns Team - as a long-distance owner, I relied heavily on Alex's assessment of the required work to get a home ready for a new renter. Alex has helped me make value-added repair decisions to ensure quick turnaround, occupancy, and high market rents. In my business, I have worked with over nine property management firms in Indianapolis, Chicago, and California. PMI Midwest is head and shoulders above all my current and past property management firms. Working with every PMI Midwest team member is always a pleasure and has been financially rewarding.

Experiencia fantástica: Leasing for my 2nd year . Everyone has their own experience, mines with PMI is fine . They are pretty straightforward and communicate things thoroughly. Shelbie is an awesome rep as well !

Experiencia negativa: Terrible communication. Only open two days a week and can't get ahold of them other than for 4 hours during those days. Its been 8 months trying to get things fixed as a tenant and still getting the run around and no follow up. Countless phone calls, repair submissions, and voice-mails with absolutely terrible communication. Don't expect a call or text back unless you initiate the communication every single time.

Experiencia fantástica: PMI Midwest is a great property management company. Specifically, Jenny Marvel at the office has been so responsive and flexible with my ever crazy schedule. She made move-in possible for me and continued to go above and beyond to get the answers to all my questions in a timely manner.

Experiencia fantástica: As a renter, I've feel like PMI Midwest is one of the better companies to rent from. Maintenance usually comes out the very next day after submitting requests. Adam has helped me out the last couple of times I had a maintenance request and he's always been friendly, efficient, and knowledgeable.

Experiencia fantástica: I've always had good experiences with Maintenance. Adam was super friendly and helpful last time he came out. He noticed my sink was clogged while working on a separate issue and helped with the sink too.

Experiencia fantástica: I’ve rented a home through PMI Midwest for over 10 years, and I’ve found them easy to work with and responsive to client needs. Jennifer Preston has been great when renewing my lease, and Mark Jones has responded when I’ve reached out with a problem. Yeh, my rent goes up each year, just like any other rental, but the increases have never been outrageous, unlike other properties in the Indianapolis area.

Experiencia fantástica: I recently signed a lease with PMI and Jenny Marvel made this process super easy! I had a lot of questions and concerns and Jenny was very patient and informative on helping me through the process. I would recommend PMI and working with Jenny.