RangeWater Real Estate

Experiencia fantástica: Our key-fob was not working for our front door, and Renard B. was SO fast to fix/assess the situation. Thankful to have such skilled and kind service technicians at The James at Springline! :)

Experiencia negativa: This company is terrible. As a resident, when you want to discuss issues regarding the on-site management, Rangewater will not return your phone call. For the price tag on their properties, the residents should have accessibility to an alternative solution when the Community Manager is the problem.

Experiencia fantástica: I’ll be honest I never had much faith in property management companies. I always believed they were just money-making machines focused on collecting fees and moving tenants out to raise prices. That belief came from past experiences and misunderstanding. But my experience at The Morgan Sandy Springs under Rangewater, specifically under Olin Browning, has completely changed my perspective. I’ve lived here for three years, and since Olin and his team took over, the difference in leadership, communication, and care has been undeniable. Yes, Rangewater is a business but leadership matters. Olin doesn’t treat tenants like numbers. He treats people like people. There have been times when I needed clarity, guidance, SUPPORT or a solution tailored to my situation. Instead of giving a generic answer, Olin and his team actually listened and worked toward something that made sense. That level of empathy and professionalism is rare in property management. You can walk into the office and speak to someone. They know residents by name. They return calls. They follow up. They’re transparent when something is outside of their control. Maintenance response time has been reasonable, and when issues arise, they communicate honestly. One thing that really stood out to me when Rangewater took over was that they kept much of the existing maintenance team. That decision created stability and showed respect for both the employees and the community. It made residents feel secure during transition. Is any property perfect? No. There are occasional gate issues or things that happen but the difference here is trust. I know I can speak directly with Olin or his team and be heard. For me and my children, living somewhere that feels secure and supported matters. Olin Browning has helped restore my faith in what good property management can look like. Leadership truly makes the difference. Thank you to Olin and The Morgan Sandy Springs team for showing that compassion and professionalism can exist in this industry.

Experiencia negativa: UPDATE 2/11 Trying to understand WHY my door was left unlocked with a KEY in it. I came home from a meeting to see my front door was left unlocked with a key in it because apparently maintenance came into my unit while I wasn't home AND decided to leave my apartment accessible to anyone. There's so many reasons why this isn't okay. For one, anyone could have accessed my unit and robbed me, they could've entered my unit and waited for me to come inside, and worst of all, someone could have walked past and TAKEN the key to gain access to my apartment at ANY time without my knowledge. Imagine if someone would have seen that key in the door, took it, and broke into my home while I'm sleeping. This isn't a safe place to live anymore. There have been shootings, robberies, overdoses, car jackings, etc. So, the idea of being left vulnerable like this by their maintenance team is shocking and terrifying. If I leave my trash can out a minute beyond 9:00am, I'll be fined $25 but leave my unit unlocked and accessible to everyone and that's okay? I'm happy I have an attorney on standby and that I escalated this issue to RangeWater's corporate office. Give me my money back for my last month of rent if you're going to completely jeopardize what little security I do have living here. Nuts. DO NOT BE FOOLED BY THE RECENT FAKE 5 STAR REVIEWS, they're not genuine and were offered incentives to leave a positive review since everyone is fed up with the unethical mismanagement at Range Water properties. No one cares how happy you are as an employee. TENANTS are tired of their needs being ignored and constantly disrespected. The effort being put into creating a false image of contentment could easily be applied to actually DOING YOUR JOB and giving residents the living experience they PAY for. Do not move to any of their properties. Especially in Georgia. They do not comply with Georgia mandated laws as landlords and will retaliate against residents that attempt to hold them accountable. I have been complaining about ongoing noise disruptions that haven't allowed me to sleep in my unit for the last three months and nothing has been done. They have asked me to jump through a million hoops to prove the noise is prohibiting me from having any peace in my apartment. They continue to move the goal post and add unnecessary criteria. I have now called Dekalb county police twice to address the noise as well as calling the courtesy officer over twenty times in the last month. He is almost NEVER onsite. I have shared multiples videos with the Reid's leasing team and Melissa Carpenter at corporate. Nothing has changed. Actually, they are trying to force me to terminate my lease early rather than to ask the upstairs neighbors to stop violating their lease. The manager at the Reid is volatile, dismissive, and vindictive on a good day. He has done everything in his power to block me from getting anywhere on this issue and has resorted to petty illegal efforts to force me out of my unit. My vehicle was flagged as "abandoned" for no apparent reason. I drive my car to and from work every day and park within the gates at the property. There are a handful of cars onsite that have not moved in months and were not flagged. When I reached out to Dekalb county police officer who has been dealing with my case, HE suggested that this was an act of retaliation because it was unlawfully done. At this point, the lengths that the Reid and Range Water Real Estate are going through to NOT resolve tenant issues is shameful. A civil suit is in the works, and I look forward to finally getting some resolve. DO NOT RENT FROM ANY RANGE WATER PROPERTIES, ESPECIALLY THE REID IN TUCKER, GA.

Experiencia negativa: I have been a resident of Eastborough San Marco in Jacksonville Florida for about a year and a half now. When I transferred apartments because my parents had to move in with me, your agent asked me for their information and I added it. The renewal for my lease is coming up, and when my mom went to the office because I had not gotten any calls or received my lease back after I signed it, the leasing agent that was there was extremely rude. She first claimed that my parents were not in the lease. She then proceeded to treat my mom very unprofessional. My mom has a strong accent when she speaks English, she is also a person living with Early Onset Alzheimer's. She says the agent was mean and standoffish. My mother does not have the capacity to lie. This community has truly been the worst thing I have ever experienced. When I first moved in, no one assisted me that day. The hallways have been cleaned twice. Once it was because of an inspection. The pool was closed during the hottest week of the year, and the barbeques weren't working on FOURTH OF JULY!!! The green areas are filled with animal feces and flea infested. The security gates are always broken and rarely fixed. The trash room by my apartment is always full and the scent travels to my apartment. Imagine smelling trash when you wake up. I am so embarrassed that i do not invite guests over to visit. This was the first apartment I ever had. I truly no longer feel comfortable living here, and I am fully aware that no matter how much we complain, the people in the office are not going to care.

Experiencia negativa: I live at a property previously managed by Rangewater. I renewed my lease with the promise of a $350 bonus for doing so. The property changed hands extremely suddenly, without any advance notice, and I have been attempting to get in contact with Rangewater to get the money I’m owed to no avail. I have contacted the previous property manager via email multiple times, as well as the email address provided in the responses to reviews, and the phone number listed (with voicemails left). It appears Rangewater is actively avoiding me. I do not recommend Rangewater properties and it appears they do not operate in good faith with tenants.

Experiencia positiva: Curious if anyone lives/lived at 841 Memorial Apartments on Memorial Drive, Atlanta, Georgia. I'm looking at this property and came across the concerning reviews of RangeWater who manages this property. Any feedback is appreciated. Thank you!

Experiencia negativa: Resided at their Live8West property months ago and cannot get in contact with anyone regarding the status of my security deposit. Absolutely unprofessional given the number of emails and calls I’ve given them.

Experiencia negativa: This review has nothing to do with this company’s real estate ventures but everything to do with this company’s employees who were in Orlando on November 6. I preface this by saying if you are going to wear your company logo, you represent said company even after-hours. To the 20+ of your team that are at Morimoto in Disney Springs on this night, it is a restaurant where family’s are enjoying an expensive meal experience. Standing inches away from a family as they are trying to eat while you are drinking and carrying on, is not a good look. It was actually extremely disrespectful. My family had to leave our dinner early because your people were so loud. Please just be mindful when you’re out in public and families are spending $330 on a dinner that you choose to be inconsiderate of.

Experiencia negativa: Preserve port Royal we left because of the new management with bad attitude. Paying for amenities which is mostly close then charge you on top of what your already paying for to use and management using work vehicles out side of work for personal use which isn’t insured after unless the person who’s operating the vehicle and I am sure the kid hasn’t signed a waiver to ride a work vehicle. Personal fine work vehicle not so much. Something happens to that little one or them after work hours guess who gets sued range water.

Experiencia positiva: Wooow so this is a garbage company meanwhile we still pay our rent on time… we have one maintenance guy for 400 units…. How can these companies be so greedy and and still buying properties and not fixing the ones they have.

Experiencia negativa: My name is Michael Rosser and I completely made sure my apartment past inspection it’s goin on 3 weeks and still don’t have my Deposit which is $3100 can’t get anyone to answer my question but when it came to my rent I paid it on time and paid my entire lease out. In state of ga u have 30days

Experiencia negativa: Do not rent from these properties especially Kipling Meadows located in Foley, AL. Management is terrible and issues are never fixed. We ended up having to file a police report and hire an attorney to deal with this company and their extra fees and lack of safety. Don’t rent from here. Rent Anywhere But Here! The leasing office has been closed for over two weeks and no one has been available in person or by phone because the property manager is on vacation. During this time, there have been two separate incidents in the neighborhood that required sheriffs to come out, and when law enforcement tried to reach the property manager, no one responded. To make matters worse, several residents were overcharged random fees on their rent this month (which is a common occurrence where they are double charged and need to bring it to the property manager to have fixed every month) and haven’t been able to contact anyone to fix it, which has caused late rent payments and unnecessary stress for other residents. My family and I were the first residents to move into our home when it was newly built, and it was falling apart from day one. The paint job was unfinished, the LVP flooring was already splitting, the doors didn’t close right, and we had electrical issues bad enough to keep flipping breakers and requiring repairs. That was annoying, but honestly, the lack of management and accountability is the real problem here. We pay over $2,400 a month, plus an extra $125 “smart bundle” fee that’s supposed to include thermostat app controls, a smart lock, and a doorbell camera. We were charged for that from the start, but it took almost a full year before we even got access to the thermostat and lock—and almost two years later, we still don’t have access to the doorbell camera. Safety is another huge issue. Dogs constantly run loose in the neighborhood, making it unsafe to even walk outside. After months of complaints, management ignored it until a dog actually died in front of its owner’s house from heat stroke because it was left outside for months. (Even after making multiple FB pages and groups) Even now, aggressive dogs still roam freely, and nothing has been done. Our home was also damaged when kids shot metal pellets at our windows, breaking two of them which also required law enforcement to get involved. Over a month later, the windows still are not repaired. People are still shooting BB guns and even real guns around the neighborhood. There have been break-ins, vandalism, and thefts constantly and management continues to do nothing about any of it. If you want to pay over $2,500 a month to live somewhere unsafe, unresponsive, and poorly managed, this is the place. Trash left in the street for weeks on end and aggressive dogs also. But if you care about safety, communication, and accountability, do yourself a favor and rent anywhere else, but here.

Experiencia negativa: If I could leave this management company a 0 I would they are keeping tenants security deposits no matter what ! None of the numbers or emails they provide in the comments to bad reviews work ! No return calls or returns on your emails you’ll leave ! This is disgraceful & disgusting behavior people work too hard for their money to be robbed from them ! GIVE ME MY $2,295 imagine me owning that property me and my family would have been out of a home completely homeless with damages to my credit profile if I had been late on a payment !!! But they are holding money that’s rightfully due to former tenants & have a whole lengthy history of it right here for everyone to see !

Experiencia negativa: Beware of Grove Park Apartments. Hot temp at 77 degrees for type 1 diabetic and leasing office is cavalier. The management team — Regional manager Tiffany Suggs, Kimberlee Petersen and Sam Thacker— operates with a hostile, unprofessional attitude completely unfit for a luxury property. They bully residents, ban tenants from the leasing office, and send threatening messages instead of resolving concerns. Tiffany and Kimberlee both left fraudulent reviews on websites to help their approval rating. Reaching upper management is impossible, and serious maintenance issues like no air conditioning in my third bedroom go ignored. The environment here feels more punitive than supportive. Military families and community members should think twice before signing a lease. Document everything and report issues directly to corporate or housing authorities.

Experiencia negativa: This is the worst property management company ever!! No one will answer their phone or return calls or emails. It’s been over 30 days since my lease ended and I vacated and I still have not received my deposit refund. Today I will file a complaint with the NC real estate commission as well as file small claims to sue them for my money. AVOID THEIR PROPERTIES AT ALL COST THEY DO NOT CARE ABOUT YOU. In response to your comment it’s laughable that you ask me to call you when part of my complaint, as well as many many others, NO ONE ANSWERS THEIR PHONE!!!! This company has no standards and should not be in property management. It’s my understanding they’re no better on the real estate side either.

Experiencia negativa: I have had an extremely disappointing and frustrating experience with this property. THE MARGOT APARTMENTS IN LAWRENCEVILLE, and its management team. For over a month, I have been trying to resolve a simple leasing issue, and despite repeated requests to management and corporate, I have received little to no meaningful response. The leasing office has consistently given me the runaround, delayed communication, and failed to follow through on their responsibilities. The staff is also very rude, especially Kista and Joni, who have been dismissive and unhelpful. In particular, Joni takes days to respond, and when she does, she often provides no real solution. This lack of professionalism has caused unnecessary stress and financial burden. Due to their delays and mishandling of paperwork, I was forced to pay an additional $300 month-to-month fee—a fee that was completely out of my control. I had already signed my lease weeks prior, but their system would not allow me to submit it because of a missing form that only their office could process. Instead of resolving the issue in a timely manner, they prolonged it and left me to cover the cost. I have raised these concerns multiple times, including sending detailed letters, but the situation has been ignored or brushed off. I feel that I have been treated unfairly and retaliated against for raising legitimate issues. No resident should be subjected to this level of neglect, unresponsiveness, and lack of care from management. If you are considering living here, please be aware of how poorly the staff handles resident concerns, the lack of accountability, and the unprofessional behavior I have experienced. Residents deserve respect, timely communication, and fair treatment—not unnecessary fees, delays, rudeness, and disregard for their concerns. I feel extremely discriminated against!

Experiencia positiva: Quick update: A Landlord/Tenant Attorney worked with the regional manager to address the false charge on our account. The duplicate charge appears to be resolved. The final water bill came in so no excuse not to return the security deposit. FYI, L/T attorneys do not charge that much. We moved out of Ascend Mirada Apartments in San Antonio, FL, days before Rangewater transitioned to property management of the community. Moving out during a transition is a nightmare. The transition was a well-kept secret but there were signs of a coming change. We paid the final month's rent in advance so we would have a zero balance on the move-out day. Somehow, Rangewater thought we did not pay our final rent and was billing us again. We tried to resolve the issue through the former community manager, who had no interest in helping us. We now believe she was most of the problem in delaying a resolution and it led to legal action. Having a lawyer on your side against a new property management company and a former disgruntled community manager when you know you are right, is worth the few dollars, for the support and advice. Hopefully, Rangewater will be the miracle the 2 Ascend Apartment Communities need now that they will have property managers from a (?) professional property management company.

Experiencia negativa: I agree with the other reviewer, I wish I did not have to give RangeWater no stars. This realtor took over Lindsey Manor in Kernersville, NC the end of last year and they have been the absolute worse management company I have ever seen. I moved out of the complex in April 2025 because I did not like the way they were handling business. Well it is September and I have not received my deposit but I keep getting water bills. I called Lindsey Manor but hey don't never be in the office, nor answer the phones and when they do, they pick up and hang up without saying a word. So I emailed the office and asked about my deposit and the office manager said they took a water bill payment out of my deposit and mailed the remaining balance of my deposit on 5/23. Well today is 9/26/25 I still don't have my deposit but I got another water bill for $82.00. I would like an answer ASAP and for you all to give me my deposit back. If you do not adhere to what my request entails then I am sending complaint letters the the City of Winston-Salem Forsyth County, NCREC, BBB, the City of Atlanta, Fulton County, Georgia Association of REALTORS, GREC, CNN, Paseo NC LLC, and also put it on Facebook, Instagram, TicTok, Quora, Twitter etc. You will not get over on me because I'm prepared to get my lawyers involved. Thank you and have a good day!

Experiencia negativa: As an apartment locator, I placed a client at a RangeWater-managed property in April 2025. The Palo Townhomes in Fort Worth to be exact. My client was approved, signed a lease, and moved in, yet I have still not been paid the locator commission that is owed. I submitted my invoice and followed up several times by phone and email. Each attempt to resolve this has been ignored, and when I finally spoke to the property manager Dionne, the call was disconnected as soon as I brought up the unpaid invoice. I plan to send a formal demand letter and, if not resolved by the end of this month, I will be filing a complaint with the Texas Real Estate Commission (TREC) and pursuing small claims court to recover the amount owed. This is unprofessional and disappointing behavior from a company as large as RangeWater. Locators and industry partners should be aware of the risk of doing business with this management company if they expect fair and timely payment.

Experiencia negativa: I have lived since 2019 on the property that is now called Burano Hunters Creek, previously it was Arium, and we never had any problems, but after Rangewater took over, the problems keep appearing. The pool has not worked for over a year, the gym has broken equipment, the valet trash doesn't work, the condominium gates have been broken, allowing free access to anyone for almost a year, not to mention the cockroach infestation. We requested pest control services 3 times in 8 months, but it didn't help at all. We even bought products at the market with our own money to try to end the problem, but it's no use. I have an autistic son with allergies and sensory issues, and I can't live like this anymore. I tried to contact the office and Mrs. K Mendez, but it's difficult for them to respond. They just want our money and nothing else. Poor management.

Experiencia negativa: These people are no help. It's been almost 2 months since I have spoken to someone and no one is answering or calling. I am trying to resolve things before this go a step further and they will be coming out of money to pay me for not only emotional distress but breach of contract. I have reached out to 2 different emails that residents reach out to and also to 2 property regional managers and has yet to receive a response. This is very unprofessional and I have been documenting everything from day 1! I would suggest y'all respond because this is urgent and again I am trying to get this from being taken any steps further than what it has to be. Here is the email I sent you guys since no one is responding to phone calls, voicemails, dm's on social media, or emails: I am reaching out regarding my account, my pending transfer, and the recent eviction threat. I want to make clear that I am willing to pay any legitimate balance owed under my lease, but I cannot pay amounts that are incorrect or improperly added. ( Please note that Our rent portal originally showed the new lease agreements correctly even the correct rent but once temporary management took over, those records were changed, causing further discrepancies. Lease and Payments - On July 17, 2025, I signed a lease to transfer into Unit 613. I later signed an updated lease on July 24, 2025, which is the controlling agreement and sets my rent at $1795. - I was told by Regional Manager Valerie that I only needed to bring my account balance to $0 before moving. I complied and paid in full on July 31, 2025. Prior to that, I made repeated attempts to pay, but the office was consistently closed. - The office was being run by a leasing agent who admitted she lacked access to systems and frequently closed early, leaving residents—including myself—unable to resolve matters. Improper Charges and Withheld Possession - For July, I paid the agreed-upon prorated rent for my old unit. - After payment, management improperly added new charges retroactively for July, creating an inflated balance that was never disclosed beforehand and contradicts the prorated agreement. - Despite signing my new lease on July 24, I have still not been allowed to move into Unit 613 due to this false balance. This delay is through no fault of my own. False Claims and Legal Obligations - Management has falsely stated that I have not paid rent in four months. This is untrue, and I have payment receipts proving otherwise. - Under Texas Property Code § 92.103, my obligation to pay rent under the new lease does not begin until I am given possession of the unit. Since possession has been withheld by management, I should not be penalized with improper charges or threatened with eviction. Formal Dispute I am formally disputing the following: 1. Any retroactive charges added for July after prorated rent was already paid. 2. Any August charges billed under the wrong lease agreement. 3. Any false claims of unpaid rent. 4. The eviction threat based on an incorrect balance. Requested Resolution I am requesting that management: - Correct my ledger to reflect only the accurate balance under the July 24 lease. - Provide a corrected statement in writing. - Allow me to pay the proper balance immediately and proceed with my move-in. I am fully willing to pay what is legitimately owed under my signed lease. However, I cannot and will not pay amounts that are not legally valid. Next Steps if Unresolved If this matter is not corrected immediately, I will: - File complaints with the Texas Attorney General’s Consumer Protection Division and the Texas Department of Housing and Community Affairs. - Pursue further action with my legal counsel, as it is unlawful to bill me for a unit outside the signed rental agreement.

Experiencia negativa: I left several voice message with this company in Aug 2024 and no one ever called me back. I resided at Veranda Dellbrook from Aug 1-Aug 31 2024. Brand new apt homes but the staff Treyvon and Christian were the absolute worst. When I moved in the apt wasn't clean, roaches everywhere, water smelled like sewage and these were brand new. I was the first to move into the unit. My disabled son got severely sick during the whole month we stayed there. I constantly wrote emails and had Dr's notes sent to the manager Treyvon but nothing works done about the roaches and sewage smell from the water. Finally I was let out of my lease with no penalty. Worst stay of my life. I thought I was done with these people until today Sept 3, 2025 the deposit system they use called Obilgo took $215 out of my bank account because the management of Veranda Dellbrook apartments didn't close my account out. I emailed the management but no response. They never answer their phone and when you go to the leasing office no one is there even though the sign says they are open. The money they took out today has caused me financial hardship. I am going to the news station and report this fraud of a company. Worst apartments ever and worst company.

Experiencia negativa: My daughter was recently evicted at The Maxwell Highland Creek in Charlotte. She moved out of state so I cannot get her the few items she has left there. I also had stuff stored there not knowing she was being evicted until the night before. The manager there is very nasty. We have ask over & over to allow someone to pick up the items. My Blood Pressure and Diabetes meds are still inside. I have contacted the office and have been hung up on twice. If they already have possession of the unit why hold the items hostage. So now I have contacted WSOC Tv because I really needs my meds more than anything.

Experiencia negativa: I have lived in a Neely Village Townhouse in Mauldin, SC for a little over 1 year now. Our property has gone through 2 managers and we don’t even have our own maintenance person onsite. My AC went out the other day and I called the emergency line and no one answered or returned my call. There are some serious issues with this management company, do not rent from them!

Experiencia positiva: Things continue to gradually improve here at Lindsay Manor after about 6 months. Property management finally seems to be fully staffed.

Experiencia negativa: Do y'all ever get back to anyone? I mean damn.... What kind of business is this and how do they get away with how they treat paying customers.. what seem like all over the states... Glad I got the hell out of your crappy property in kernersville NC!

Experiencia fantástica: Everything was good, but i also wanna say i’m amazed by the work of one of the maintenance supervisor personnel, called “Edgar Torres,” he’s the best! He’s so charismatic, so helpful and nice! One of the best experiences i’ve ever had with a worker.

Experiencia negativa: I live in Escambia County Florida and have called three of your properties multiple times for leasing information/tour. It amazes me that no one ever answers the phones nor do they return phone calls.

Experiencia negativa: We moved out of one of Range Water's properties 05/15/2025. We have received no communication about the status of our refund check since we were informed the property was sold on 05/19/2025. We have made endless attempts to get anyone to answer the phone or email- We are just sent to voicemail no matter which extension you contact.

Experiencia negativa: If I could give 0 star I would! I recently moved out of one of their property and they sent me a check from my deposit and it was a bad check and I have NFS fees added behind it as well plus this is my place of employment! now my boss is looking at me crazy thinking I’m doing Fraud! I’ve reached out email called everything you can imagine and I have yet gotten a response! I will be taking legal action because this is Fraud!

Experiencia negativa: Saddened to see the reviews on this page but I understand why because here I am. I spoke to Ms. Raniesh on 5/29/2025 at Live8West in Atlanta, who assured me, that she would inform management to send my check to the property for pick up and call me when it was ready. She said it would take ANOTHER 30 days and I have waited oh so patiently just to be met with no answers from their office. Their own answering service can’t even get through and resorted to giving me the direct number. Live8 West seemed nice even though the guy at the front desk seemed nonchalant and dismissive, turns out the whole crew got fired some weeks later and I spoke to a Mr. Olin and Ms. Raniesha, who both said they would take care of the matter only to still be sitting here waiting for my admin fee to be refunded. Times are too hard for people in the world to be playing with peoples money, regardless if that individual is “struggling” or not. I can only imagine if I needed the refund back asap, but I’ve been nothing but kind, professional, & patient. I have no more patience so this is just my 1st stop, I’ve tried to allow time & understanding for their process & what really ticks me off is that this could be so simple, but no, it seems they don’t mind allowing people to spend their hard earned money to drag them to court. It’s worth mentioning that I actually spoke to someone in corporate and he advised me that he’ll pass the message to the property because there isn’t anything that they can do, like excuse me?! I thought corporate wrote the rules but I guess not. It’s no wonder StylResidental took over.

Experiencia negativa: I left a BBB complaint on this company. We are new customers to Villas in Houston Texas and have been basically left to be homeless after dealing with this leasing company as the new property manager. We met with this property late June. Awaited for the site to come up to see what’s available. Once made aware, we promptly applied and gave our security deposit for our home. A week or so later, with no follow up, no lease, we called. We were told that they’re awaiting for the site to generate a lease. We waited again. We were shown our home as well. We waited for a follow up, no call. We then check the site, we see we were changed units. With no prior notice. So we wanted to see why and what it looks like, home was completely trashed! Disgusting! We said no. We need to find another. Homes are limited. We awaited a week to see if another home was vacant. No call. We had to call again. Finally got an answer, it’s vacant. We tour the home disgusting again. So we declined. I asked, when are you all going to grab a team to fix up these homes? No answer. We go look at another home, it isn’t as bad but it’s run down as well. Bear in mind, we let our previous property know we are leaving so time is of the essence. They reassured the home would be cleaned and repainted and made like new. Two weeks has passed at this point, the home looks the same! They lied and said they hired a cleaning company. I see no cleaning company work. They had maintenance clean and paint which was a horrible job. They couldn’t tell us what company came. All we kept getting is the place is clean. It’s still not clean to this day. We paid a security deposit for this home. We left our home for this and still have this matter unresolved! And to no surprise to one leasing agent they have is quitting on Friday. With none of what we need done completed. With no other point of contact neither. They stated that their regional manager isn’t responsive nor resourceful! We have called corporate numerous times, NO RESPONSES! I am fed up.

Experiencia negativa: 0 stars. Property is 1105 Flats in Raleigh. I’m still waiting for my deposit to be returned. Its been past 30 days. Moved out June 4th. The property manager is giving me the run around. How do you issue a cheque without tracking? Was told it was shipped June 20th. Are you using pigeons? This is unacceptable. You are in breach of contract & you need to be investigated for fraud. There are countless reviews of people not receiving their deposits back within the 30 day time frame (State Law), If my funds are not received, I will take matters into my own hands & escalate this at the property.

Experiencia negativa: I have attempted to reach out several times over a situation at the Waterstone property, yet both the leasing office and now corporate office are both unresponsive. It is very unprofessional how both parties are responding which is by not responding at all.

Experiencia negativa: Trying to get in contact with one of the properties they "manage" no is answering regarding our refund request. Called this company directly and no is answering... Rent to darn ridiculously high for this mess. For those especially students read these reviews. This is the type of stuff you will have to deal with.

Experiencia negativa: FRAUD ALERT! Trellis at The Lakes, St. Petersburg, FL My husband and I applied for a specific unit that we were told was available for subleasing. After applying we were charged 3x for the application fees totaling over $200. Days later, we were notified by the office management that they have changed their minds and the current tenant was being denied their right to sublease their unit to us, due to reasons not justified in the leasing contract or any other written documentation. My husband and I were told we would receive a refund for our application fees, and that there would be a check mailed to us from GA. It has been three months, and we have received no refund check. THIS IS FRAUDULENT ACTIVITY. We were prompted to fill out a modified application for a specific unit that was NOT available for subleasing according to their terms or for leasing at all, as the current leaseholders were STILL ON THE LEASE. We have tried several times to follow-up with Trellis by leaving voicemails and sending emails which have all gone unanswered. We have escalated the matter to the Property Management company Live Range Water, and still have not received a response.

Experiencia negativa: Not sure about all of their properties by Trellis at the Lakes in St Pete FL is TERRIBLE. I have been trying to get in touch with their legal team because they did not return my security deposit on time and took out money with no notice as they are required. If someone from rangewater legal can reach out to me that would be great

Experiencia negativa: I recently moved out of 99 West Paces Ferry RD NW in Atlanta. I'm writing this review because despite multiple emails and phone calls to the property manager and RangeWater, no one has responded. I am contesting a balance due - I left the unit in immaculate condition, the property confirmed at the walk thru that I would be charged for TV mounting holes only, and subsequently, they applied a carpet cleaning fee on my final bill. GA law prohibits this fee as residents are not responsible for normal wear. Lastly, the resident portal no longer allows me to make a payment. I have been given 30 days to settle outstanding balances and have not been provided any advice on how to do so.

Experiencia negativa: Shady real estate company. Lived in Lake Maggiore apartments, one of their complexes, for over a year. They changed the parking terms at the complex from 1 car per licensed driver to 1 car total per apartment, breaking the terms in the current lease. We had to leave because we need both of our vehicles and they tell us we have to pay two months rent for early termination of our lease! We are consulting with an attorney. You can’t break the terms of our lease and then force us to pay.

Experiencia negativa: Absolutely appalling handling of the Lake Maggiore apartments. Never rent from buildings managed by this company. Greedy and short sighted approach to a "community". Absolutely no regard for their residents livelihood.

Experiencia negativa: I’m not a resident. I wanted to be, but I knew my credit wasn’t top notch so I asked questions before I applied,because application fees are $75.00 per adult and I am 66 with a disabled husband and we live on a fixed income. I was very transparent about my credit history. I was told by a leasing agent, Sarah that credit, rental history and 3 times the monthly rent would be asked for,and she assured me that credit wouldn’t take me out of being considered as long as I had good rental history ( no evictions) and the finances. So I applied on April 4th 2025. They immediately took $150.00 application fee for my disabled husband and myself, and $350.00 admin fee, a total of $500.00, and they had a promotion going on that application fee and admin fee were waived, but you had to pay it upfront and it would be deducted from your move in fees. Well on April 7th I got notice that we weren’t approved because of my credit history. I was bummed, and already feeling down as my Mom had just passed away on April 5th 2025. When I got the denial, I called and spoke to Christian another leasing agent, who confirmed the denial. Being that my family and I had to travel to NC for my Moms funeral, I thought “ well I’ll get the $500.00 back which will help with travel expenses”. I asked when could I expect a refund of my money and was told a month. I couldn’t believe my ears, “ what do you mean a month”? So I wait. I called the office again to inquire because, I don’t understand, why it will take a month. I was told they have to mail me a check from the main office in Atlanta Ga. Now mind you the place I submitted the application to is an apartment complex in Sanford. Fl called Story. That was on April 7th. Today is April 28th 2025 and I emailed Story today to get an update and was told that it would be 30-40 business days, before I will see my money! What? That is 2 months total!! That is unacceptable. So I wait. Beware if anyone is thinking about renting from Rangewater real estate. I see there are a lot of reviews about people waiting months to get their deposits or refund checks back. Rangewater I am a 66 year old woman with a completely disable husband and we need our money. Please don’t make this a long drawn out process. You took my money immediately please process my refund the same way. Thank you

Experiencia negativa: Approaching 90 days since end of lease and I am still awaiting return of my security deposit from the Scottie in Nashville. Keep being promised a check, then i am told it's been cancelled and a new one recut, sent with tracking, no tracking given and terrible communication - you are in breach of terms as agreed by myself and you.

Experiencia negativa: I moved out of one of RangeWater's properties, Farrington Midtown, in October 2024. It is now April 2025, and I have not received my security deposit refund. I have reached out to Farrington Midtown 20+ times via phone call, email, and in-person visits with still no updates on my deposit refund. I called RangeWater twice this month, and emailed their resident relations email as well, but have yet to receive a response. It has been 5+ months and radio silence from Farrington Midtown and RangeWater. I highly recommend looking to rent elsewhere. My review and all of the other low rated reviews should really highlight how poor this management company is.

Experiencia negativa: Updated 4/10/25: It has been over a week and still no response from this company. I called again today, 4/10, and left another voicemail. Original Review: I moved out of one of RangeWater's properties, Farrington Midtown, in October 2024 because of consistently documented unsafe living conditions. It is now April 2025 and I have yet to receive my security deposit refund. I have over 10+ documented visits to the leasing office where I inquired about my security deposit refund because I was not getting responses via email or phone call, 10+ documented emails to the staff at Farrington Midtown inquiring about the status of my security deposit refund, and 30+ documented phone calls I made to the leasing office since December 2024 inquiring about the status of my security deposit refund. RangeWater's failure to work with their property, Farrington Midtown, to issue my security deposit within a timely manner, paired with the Farrington Midtown staff's incompetency, poor communication, and lack of professionalism is ridiculous. I called RangeWater's office DIRECTLY and left a voicemail on 4/1/25, and sent an email to their resident relations email on 4/2/25. Since I already reached out and sent an email to you all and also reached via phone, left a voicemail and have not received a response at the time of leaving this review, please do not leave a generic response to my review asking me to contact you. I already have via two communication channels: phone call and email. If you are considering renting in ANY of RangeWater's properties, RUN AWAY SWIFTLY. This is utterly ridiculous. It should not be this difficult to receive my deposit refund 5+ months after I moved out of the property.

Experiencia negativa: Awful awful AWFUL. The team at Farrington Midtown in Atlanta, GA are impossible to reach by phone, email, messaging on socials, anything. The only way to talk to anyone is to walk all the way to the office. Just a few of the issues: Two windows in the living room of the apartment are NOT ATTACHED other than by a couple of tiny threads of caulking. Maintenance did nothing for weeks. We finally had to put packing tape all the way around the windows to keep out water and bugs, avoid paying huge power bills from the ac leaking out and hot air coming in, and to stop it from sounding like a screaming kazoo every time the wind blows. The apartment and the common areas are full of bugs, the windows on the outside are so covered in some kind of hard film that you can’t see out of them, the mailroom has junk mail piled up where residents just leave it but no one has bothered to remove the trash, electrical outlets in the apartment not attached to the wall including one directly next to the sink in the kitchen, bathroom faucet that leaks under the cabinet, one of the walls in a bedroom looked like it was melting from water damage, the paint job was terrible with spots missed and overspray all over the place, the “full service gym” they advertised recently on socials is full of broken machines and maybe three dumbbells and a couple of kettlebells. We were told the gym was going to be renovated, but haven’t heard anything else about it since our tour on Feb 5th. Maintenance has come to look at things more than once, and they just look, say “yeah that’s broken, alright. We’ll get it fixed” then do nothing. They’ve said twice that they have a replacement sink faucet in storage and that they’d be back to fix it, but never come back. It’s been a month and nothing has happened other than a window guy finally coming yesterday and saying he’s ordering a new window, a painter coming and doing maybe half of the job and never coming back to finish, and maintenance yet again saying yes, the faucet is broken but not fixing it. Even though they’ve known the faucet was leaking for weeks, they came back yesterday just to look at it and agree that it needed to be fixed and said they’d bring a replacement once they got it out of storage. Why didn’t they bring it with them when they already knew it was broken? That is just an example of what has been happening. The maintenance team are always very nice, to their credit. There’s more but I don’t want to waste any more of my time. I don’t know if all Rangewater properties are like this, but the fact that they allow Farrington Midtown to carry on like this after multiple complaints says something. I understand that they just brought in an entirely new team and they need time to get acclimated, but that’s no excuse for completely ignoring phone calls, emails, voice mails, etc. Every time, we’ve had to chase them down and talk face to face. They’ve apologized, but then do little to nothing to remedy any issues. If anyone knows how to get in touch with Dana Hill or anyone from the Customer Experience or Reputation Management Team, please let me know because I really need to have a conversation with someone outside of Farrington Midtown. We have no confidence in them at all.

Experiencia negativa: Update: nothing has changed. This issue is now going on 4 months. After original post, they coordinated someone else to come out to fix wall. Wall was never fixed. Instead they showed up to put more wire on the wall. Add in fresh pictures below. They are leaving more of a mess each time. I was told by them they would contact me with resolution and I have received nothing. I sent a follow up email and nothing received back. Please beware of this company! They will not take care of your living space. Rented a unit from this property management company almost 2 years ago. The first year was rocky, but everyone has a bad day. I gave a pass on the first year. Second year ended up being the worst. Getting anyone on the phone at the property is impossible. Getting a return email without showing up in the office to complain is impossible. The only time this company has done by right this tenant is when I show up in office. I’m currently 2 months into a rodent issue. A squirrel broke through a wall to gain access to my apartment. The company has potentially gotten rid of the rodent for now. For over a month, I have been left with holes in my walls with access to air where the rodents were living. So, potentially, my apartment is getting air flow over fecal matter and the such from the rodent living in the walls. I’ve asked to be let out of lease, no response. I’ve asked for any consideration while I couldn’t live in my apartment, they told me I will not be offered anything. They didn’t remove the rodent for almost a month. Attached you will find pics of my current living conditions under this company.

Experiencia negativa: I am currently a resident at Fox Glen in Cocoa, FL, and my experience has been incredibly disappointing. I have had ongoing issues with the property management team, who have outright refused to provide any information regarding their local upper management. Despite reaching out to Range Water via email and phone over a dozen times, I have received no response to my inquiries. This lack of communication and accountability has made this the worst rental experience I've ever had. I strongly discourage anyone from renting at any property managed by Range Water. Save yourself the headache and look elsewhere!

Experiencia negativa: I had to come back and update my review. My initial experience since moving into the community. The previous management was outstanding. They were accessible when a problem arised and made sure that noise complaints were resolved immediately. The new Management is poor. Hard to reach and allow residents to inconvenience their neighbors. If residents make unreasonable loud noise outside the quiet hours that they have enacted, They refuse to do anything beyond calling the noisy resident and talk. The walls are very thin so if you decide to move here Do Not move into 1st floor units. I'm back again to update. The noise still continues from neighbors. The upstairs noise pollution continues with my disrespectful neighbor. I had to file another noise complaint and no response from the new management named Rangewater. No call or email to update the status of my complaints. I just moved in Last week and so far the community is top-notch. I must say the leasing office was Outstanding. Emma, Leasing Agent was very helpful and knowledgeable throughout the move in process. She exudes Professionalism, Courtesy with elite customer service skills.

Experiencia negativa: This company came in and bought Lindsay Manor in Kernersville NC. The office staff is rude to the residents that live here . They also don't know what to tell you to pay in rent. And the maintenance staff has no clue about this property at all.

Experiencia negativa: Predatory landlord. Had a family member that rented here and their business practices were completely unethical and out of the ordinary. They took advantage of young college students, and discriminated against them because they were immigrants. Something needs to be said or done.

Experiencia negativa: Willow at Kendall Brooke was a nice place but make sure you get your refund check and cash it the same day. The mgmt company changed 11 days after I moved out. They sent a check. When I cashed it it bounced back as NSF. I have called 5 times and left a message. I have have emailed the company 2 times and still no response. So if I owed you money, you would be calling me every day but because you did send me a check with fund in your account, you now don’t answer or call back. I should’ve went to their bank to cash the check immediately. It a criminal offense to write a check that has no funds and they don’t care to rectify the issue. Regarding your response, I have email you at the email address and tried to call over 20 times but have only been able to leave messages. Please either provide an alternative telephone number or email address since those are non responsive

Experiencia negativa: Core At Lindbergh To whom it may concern, Please let us residents know if management and ourselves are living/working in two different buildings. The trash in the hallways & breezeways goes unnoticed for days and weeks at a time. The trash chutes overflow, and the rats/roaches are slowly becoming permanent residents. I don’t understand how we’re billed monthly for pest control, who can’t spray in the hallways due to hazardous chemicals that can potentially harm pets, but they can spray in our home with pets. I’ve never had roaches and never planned on it. Ive found myself running for my life from them in the hallway. What’s the solution? The human and pet feces found in the hallways go unnoticed. I’m pretty sure we all see and know the difference between human and pet poop. I’ve used the rail going down the stairs and found my hand on top of poop, that has now been there for about 2+ weeks. We’re constantly getting emails regarding the pet park, and some areas by the doors have been covered in glass for at least 5+ months. Me and another resident have moved a couple of pieces, but why are these things going unnoticed and ignored after expressing concerns. The building has been completely compromised. Homeless people are back sleeping and breaking into storage units. The solution was to put up lock barriers on the doors, but that has completely stopped as of about a year+ ago. What’s next? From storage units to actual units? The homeless loitering/sleeping in the stairways and hallways is a complete horrifying site to see. Especially as a woman who lives alone and works late nights. Where’s security? We haven’t seen them in almost a year. The garage is constantly broken, with an extensive turn around time. This makes the building available to any and all guest (residents and non residents). I’ve seen needles, blood, urine etc. as a resident of about 6 years, I can honestly say that this place is becoming a nightmare. My packages were stolen from the package room, and yet again, no solution. The room was completely ransacked. I don’t want to feel unsafe in this building or feel as if it’s a race to go and retrieve my packages, before someone else does. What’s the solution? I’ve expressed many concerns over the years, and I’ve noticed very little to no changes. I’m friends with plenty of residents who have also told me about their horror stories and nothing being done. How do we get a response that’s followed with action? I feel ignored and overlooked. Do we need to take a more public approach? How can we be heard? What’s the solution? Attached below are just a few of the many disgusting photos that are obvious issues.

Experiencia negativa: I have been waiting nearly two years for payment on a referral related to a transaction at Magnolia Trace (Unit 313, 313 Oxbow Street, Holly Springs, GA), which was completed in June 2023. Despite multiple attempts to contact the company via email and phone calls, I have received no response, and the payment has yet to be processed. This lack of communication and failure to fulfill obligations is extremely unprofessional. As a realtor who helped lease the property, I am disappointed with the company's handling of this matter. I’ve spoken to my broker about the situation, and it has been suggested that I either visit their office in person or share my experience publicly. If your company cannot compensate realtors who assist with leasing your listings, it’s not only unfair but also detrimental to the trust between agents and your business. I strongly advise others to reconsider working with them unless they are willing to respect their professional commitments.

Experiencia negativa: Mostly 5 star and 1 star reviews. There are a lot of 5 star reviews that are posted by employees\vendors\suppliers so I commend RangeWater for skewing their rating on google by employing this tactic, They took over managing the complex I live in starting Jan 2025. The notice of change in management was only communicated via a note on my front door. No instructions on how to access the new portal and authenticate so I had to go to the office to get the amount for my Jan 2025 rent. When I logged in on 01/03/25, a late fee had been applied. I was told that it was done to a lot of tenants. Last day to pay monthly rent is the third of each month without penalty. We were notified of the correction. Dog Weight/breed restrictions are not enforced and overlooked routinely. I didn't think there could be any company worse that the previous to manage the complex, it appears I was wrong.

Experiencia negativa: One word: criminals. We moved out of our residence in Georgia in June. We were billed by conservice and put into collections for over 4 months of services that we did not receive. When we tried to contact for resolution, we were left with a $400 and no return calls. Countless messages were left and emails to a blank account…. If you are to rent from them, be prepared to pay for extra months to cover their vacancy.

Experiencia negativa: The Preserve at Henderson Beach Owned by Rangewater Title: Overpriced, Poorly Maintained, and Inflexible Management I had high hopes when I moved into this complex, but my experience has been a series of disappointments from day one. Here are the main issues: Maintenance problems from day one: -Water leak from the refrigerator that hasn’t been fixed. -Water leak under the kitchen sink, causing an alarm to constantly go off. -Stove eye has been broken since move-in and is still not fixed. -Bugs spotted in the apartment even after reporting them. All other residents have bug complaints I have spoken to. Other unresolved issues: -The gym is poorly maintained, with stains on the floor and broken equipment. -The grill outside by the pool has been broken my whole lease. I have been out to cook on it a handful of times to find it still not working. It was a selling point for me to grill out... -Trash service costs $50/month but is unreliable, with pickups often missed. -The face scanner app required to enter the property is obtrusive, and the privacy policies for the 3 apps needed to live here are invasive. -The grounds are often dirty, with dog waste left unattended for days. Friend’s similar issues: -A friend who moved in at the same time went two months without a working washer and dryer. -Her AC went out during her lease. -Her refrigerator had to be replaced. Additional issues: -My AC wasn’t working properly, and it took two weeks for them to fix it. -During a workweek, a flood from the unit above me leaked through my ceiling all night due to their refrigerator. I woke up to a flooded floor, which I had to deal with before work. -They don't give but a 24 hour notice often before doing things and will come up with excuses to enter your property. I heard the staff admit it. Very invasive... -They were redoing the floor above me and the smoke alarm fell and break Staff turnover at complex in first 2 months at complex -The property manager was doing illicit lending of rooms and things with the credit scores for family members.. she got fired. -The maintenance supervisor quit and left maybe 1 month after I moved in because he was frustrated with the complex and it's issues. Lease challenges: -I was laid off before Thanksgiving and Christmas and asked to break my lease. Management refused any flexibility and demanded $3,500 to terminate it. -When I suggested options like a lease takeover, moving in with a friend who also lives here, or renegotiating, I was told none of these were possible. -I was reluctant from day one asking for a 6 month lease option to sign. But, they pigeon hole you into a contract. -The new property manager gaslighted me saying I signed it and wouldn't acknowledge my complaints, showed no empathy, saying if I didn’t pay, they’d send it to collections. Cost vs. value: -Rent for a one-bedroom is $2,000/month, which is grossly overpriced. -A friend in the area secured a brand-new 3-bedroom house for $2,400/month with an independent landlord not a massive cold company that just cares about their numbers. I regret choosing this complex. Between unresolved maintenance issues, overpriced rent, dismissive management, and blaming me for their problems... this has been a deeply frustrating experience. I wouldn’t recommend this place to anyone looking for a home where they can feel valued and supported. I felt uncomfortable here from day one.

Experiencia fantástica: This company has been an incredible experience from start to finish. The level of professionalism and care they bring to their work is unmatched, and the team stands out for being both talented and genuinely personable. They create an environment that feels welcoming, supportive, and collaborative, which has made every interaction a true pleasure. I especially want to highlight Kiara, whose dedication and willingness to go above and beyond have made a significant impact. Her attention to detail, quick responses, and problem-solving skills have made a world of difference. It’s rare to find someone so committed to delivering exceptional service. I couldn’t recommend this company enough—if you’re looking for a team that truly values its clients and goes the extra mile, this is the place to be!

Experiencia negativa: Bad attitude, they don't refund your security deposit on time. Not respond on when they pay you back your deposit even do you return property in excellent conditions. More than three months ago waiting to receive back my security deposit.

Experiencia negativa: I have been living at one of their properties Magnolia Vinings four years & the amount of times they have switched management & employees in the leasing office is ridiculous! I’ve worked w them on numerous occasions & provided grace in all situations to them from apartment flooding, harassment, & more. I’m currently scheduled to move out next month and you would think since I’ve been an unproblematic tenant for years they would to part ways amicably and on good terms but that is not the case. The management doesn’t care because they haven’t been there long enough to even know who you are and I even reached out to their corporate / regional & they couldnt even have the decency to respond . It’s very unfortunate because I’ve referred others here over my years of living here. I thought things would be so much different when it was time to part ways but I guess not. Please think twice before deciding to sign a lease at one of their properties.

Experiencia fantástica: As a RangeWater supplier partner, the organization has been outstanding to work with. Their commitment to customer experience and involvement in the multifamily housing industry are truly top-notch!

Experiencia negativa: I moved out in January, 2023 and still don't have my deposit back. Someone from Rangewater Real Estate responded by saying I must contact the apartment complex since they don't manage the property anymore. The apt complex said to contact Rangewater. What a runaround! I also found a letter dated 10-15-2021 (Rangewater letterhead) about exactly where my deposit is held in escrow. So, their claim that they credited it to my account after a software change was not true. I have identified other errors as well (e.g., forced insurance fees) that I'm due. I've been more than patient since I understand the nature of software transitions, especially since I moved in during that time. However, now it's time to take legal action. This kind of back and forth between properties and management companies can't just be happening to me.

Experiencia negativa: My experience with Rangewater Management has been nothing short of disappointing and frustrating. From the start, the application process was completely unorganized and unprofessional. Despite leaving three voicemails, I have yet to receive a response from anyone with the corporate office, which speaks volumes about their lack of empathy. When I initially applied to LaFrance Square, I was told that having 1x the liquid amount for income in my account was sufficient. After I provided this, I was suddenly told that 3x was required. I provided additional documentation, including tax returns and bank statements, only to then be asked for my tax transcripts and a copy of my LLC documents, which are not listed as requirements. I have already shared more than enough information, and it feels like these requests are just added layers of unnecessary bureaucracy. When I requested the contact information for the regional manager, I was told that I couldn’t have it. This entire process has been shady and misleading. Apartments are being hidden to maintain inflated rental prices at LaFrance Square, and it’s clear there is a lot of questionable business practice going on there. I will be escalating this issue by reaching out to Franco and Steven and I will also be contacting the FCC. It’s incredibly disappointing to see this level of incompetence and lack of professionalism from a management company. I would advise anyone considering Rangewater Management to think twice before getting involved with them. This has been an absolute nightmare.

Experiencia negativa: I’ve been trying to make it work with this agency for years, and the experience has been awful. They raise the rent every year while reducing the quality of service. The property managers change constantly, and they never respond to calls or concerns. Worse, they’re racist and talk down to people they consider beneath them (have delt with this from experience and unless my white husband is around to help me I can expect getting talked down to since I'm a stay at home mom). The service they provide is nowhere near what we pay for. I would never recommend working with this company and much prefer River Mountain Realty, where my experience was completely different!!

Experiencia negativa: I have been trying to get contact with this company since 3 weeks ago, I called them an I left voice messages, I sent an email and they never call me back, also nobody answer the calls, I still waiting for my refund check since I finish with my apartment contract on 8/14/2024. Also I am calling to casavera apartments in Miami and Samantha is not providing any information, it is not professional.

Experiencia negativa: Worst real estate company ever, I am living in Aria Bradenton apartments, management here is the worst I have ever seen in my life, keep changing employees and brining more problems. Everytime I complain only answer I get is "corporate office" wants like this. Corporate office please show me a way to communicate, I send maim no response, I fill online contact form no response. Please show me a way to communicate.

Experiencia negativa: This is a terrible PM company. I have been living in a community they manage for 3 years. There has never been an issue with my rent being paid. Yet days after a round of chemo, I'm in court because of their greed. They go up on the rent every year & down on the service. They are going to ruin this community. They change property managers every few months and they never respond to residents' calls. The amount of money we pay as tenants we deserve better quality service.

Experiencia negativa: Absolutely the worst leasing company in the entire world my apartment had mold I I got very sick and had hives and broke out daily in the apartment left me with large medical bills. When I did a lease transfer to another live range water company I was told that I wouldn’t have to pay the early termination fee and they still charged me and put it on my my credit as if I owed it and there’s no way to respond to emails or phone calls. I AM FILING A LAWSUIT and CALLING THE NEWS NETWORKS

Experiencia negativa: This is the worst condominium manager I have ever seen. I live in Orlando at The debra Metrowest, which is currently managed by this company. The employees don't respond to our emails, they don't respond to requests, they spend days and days without removing the trash, but they continue to charge garbage fees. Now they are charging me for the apartment insurance that I already paid for, they sent me several emails about charges and I said that I had already paid and sent proof, so the following month they included it in my rent. They are the worst in the world, I won't pay the rent until they sort everything out and I'm looking for a lawyer to sue them for charging me for something I've already paid. And because they charge fees for services they don't provide. I even have photos of how the trash accumulated in front of the condominium for several days.

Experiencia negativa: Having some major problems with the property I lease. Not only can I never get a hold of anyone at my own leasing office, but can’t get a hold of anyone at corporate either. I’ve called several times, left 2-3 voice messages, and emailed about 3 times now with now response. They’re quick to respond when they want money from you though.

Experiencia negativa: I am a resident at the Cottages at South Hampton and I am trying to make a decision whether to renew my lease, I am writing the company directly because when I spoke with on-site management, after having to enter the leasing office though the gym entrance, primary entrance locked often, the Manager spoke with me in a back hallway and never wrote my name or my unit down and I’m unsure whether my request to negotiate my rent will make it to you! Lots of issues here!!!

Experiencia negativa: It’s astounding that any property owner would hire this company to manage their properties. They took over the community I lived in the end of last year when the property was sold to a new owner. They were nothing but rude and unable to handle the simplest of requests. The manager wouldn’t even make eye contact or lift her head to say hello if you walked in the office. We moved out because they basically ran the property into the ground in no time and so did the majority of tenants most of whom had been there many years. After moving out, they missed the 30 day deadline to refund our deposit, so they give up their right to keep any deposit money. I contacted them repeatedly and was given excuse after excuse and then finally told they contacted accounting and our check was being cut that day and would be in the mail. That’s was two months ago. Within weeks of that they were fired by the owners. The new management company, which isn’t much better, states that Rangewater took and kept all the records and they have no idea who to pay what. I’ve since been in contact with several of the other tenants that left over the last few months and none have received their deposits either. I have no idea what went on, or who did what but I honestly don’t care but one thing I do know is I’m retired and have all day every day to write bad reviews and make phone calls to the local news outlets, which have received complaints from several of us to do a story on this, as well as the attorney generals office and the better business bureau, until I get my deposit owed to me in full and every other tenant gets theirs as well. This is in regards to Cadia Myrtle Landing property in Wilmington NC.

Experiencia negativa: I have left numerous messages about a refund check that is over 60 days past due. They have not returned any of my phone calls This place of affiliated with Stonebrook apartments in mebane nc. I’m supposed to receive check within 30 days. They gave not paid me out yet. It’s very frustrating to have business that doesn’t return phone calls.

Experiencia negativa: Terrible experience!! I moved out in January 2024 and haven’t received my refund check. I’ve been contacting the leases office and stopping by periodically and it’s always excuses and blames for other people as to why I haven’t received my money. The leasing office doesn’t answer the phone and the headquarters doesn’t answer their phone or return calls. I lived at Bower Westside and don’t recommend leasing any property associated with this company. The only person who somewhat tries to supposedly make something happen is the Leasing manager but her communication has become just as wack.

Experiencia negativa: I have left several messages and no one has returned my call. I was approved for a 5 bedroom home in Chatteron Springs and I was told that the person decided not to move out and was offered a 4 bedroom. I declined and am seeking information on my refund check. I have not received any type of documentation. No one has returned my calls. I would not recommend this property management company because you will never hear back from them.

Experiencia negativa: Absolutely do not move to any properties owned by Range Water. This is the worst property management company I have EVER had to deal with. I use “deal with” very loosely because they simply ignore their residents and any issues their residents are having. I have called at least 8 times in the last week, and not a single one of my phone calls was answered. I called multiple different departments, left THREE voicemails, and still no response.

Experiencia negativa: Terrible application experience, continuous requests for information that did not apply to us. Several tries to call your office on multiple occasions and no response. Leasing agent was unaware of requirements and asked for contact information to corporate office which she did not provide.

Experiencia negativa: Range water properties are horrible. Haddon place in Ga only has one maintenance man. They leave people and children with no air or heat all year round because nothing gets fixed. Range water enables this behavior at all there locations. Don’t rent a property with them.

Experiencia negativa: This company steals from their tenants. I lived at 1 of their properties in Austin Texas and I am still fighting to get my $1000 refund from them 2 months after they were supposed to send it. The complex I stayed in was mediocre at best. The staff were useless and the entire team got switched out at least 3 times in the 11 months I lived there. This management company does not respond to email, calls, voicemail, or the BBB. Stay far away from any property they manage if you don’t want to get robbed.

Experiencia fantástica: My husband and I have lived in a RangeWater property for the past year, and are now getting ready to move in to our second property. We have had the best experience with the team at The Adeline, (Niquan and Hannah) and the support of Shannon Busse who supported during our application process! The team at Ascend Oakpointe are incredible, and we appreciated the promptness of the support from Paige Horton, Peggy, and Aaron in our application process. We understand that all apartment living and leasing will come with issues, which I see in some reviews of RangeWater, but my advice to people is a property management company isn't the only party involved in the decisions and the processes- the property owner has a say as well. Don't let the bad reviews persuade you into not leasing with them, as I am confident in their ability to promptly handle issues and concerns as they arise. We just signed our second lease, and are confident it's going to be another 13 months of ease living at a RangeWater property.

Experiencia negativa: Absolutely the WORST leasing experience OF MY LIFE. The online application process DID NOT work after two hours. I then went to the leasing offce and spent TWO more hours with NO luck in finalizing my application and lease. I was told that they had been experiencing "glitches" with some online applications recently. Returned the next day with an $800.00 check (because the system would not accept my American Express card) to try to complete the process and still could not get a lease to ACTUALLY sign! I GAVE UP and told the leasing agent to CANCEL my request. I was then informed that I needed to pay the $75.00x2($150.00) application fee AND if I didn't, it would be turned over for collection. I just received my pre collection notice today. UNBELIEVABLE! Like I said, THE WORST! I CANNOT get anyone to respond from their corporate office in Sandy Springs after leaving two voicemails and an email to Jennifer FC, the area Manger that Dawson Ridge reports to...AWFUL!!!!

Experiencia negativa: This company is a scam and takes money from clients! I have reached out multiple times regarding my incorrect refund deposit from The Indigo at Cross Creek real estate property. I have yet to hear from this company. If needed, I will be traveling to Atlanta and completing my request in-person or I will be escalating this situation to the courts.

Experiencia negativa: Terrible experience moving out of the veranda location in Lawrenceville, Ga. Final walkthrough not done and I was charged for blinds that they planned on throwing away due to renovation being done to my apartment after I left. Also they weren’t very clear on my last water bill and how they planned on using my deposit. I could have paid the water bill before I left but I was told not to do so and I would be sent a bill but they just took it out my deposit

Experiencia negativa: Only nice and helpful when you’re a potential client I submitted an application at Queens Wedgewood Houston in Nashville TN and they agreed that I would receive a refund of the application fee if I decided to withdraw because I was unsure. They were even nice enough to extend it to give me more time to think where the application was processed. I have been attempting to secure the refund since July 2023. Despite making multiple calls, the main contact person I worked with was often unavailable. Each time I spoke with someone else, I was told that he was working on the matter. However, my numerous emails seeking clarification went unanswered. There seems to be an understanding that a refund was in progress, it never materialized. Consequently, I decided to file a dispute with my bank. Their challenge to the dispute is based on an incorrect claim that the application was already authorized. In reality, it was not authorized because they still required documentation from me. It's puzzling that they can offer the refund as an incentive to sign on but then retract it when the application has been authorized. I had intended to lease with them after my current apartment lease ended. However, this frustrating experience over the application fee has led me to reconsider, resulting in the loss of a potential future resident.

Experiencia negativa: Ok ok. I am giving a one star based on the reviews and my concerns of moving into the brand new property of Mayridge Canton in February. RangeWater please explain these reviews because I have anxiety after reading all these one star reviews . There is nothing above that. What am I about to get myself into. Everybody can't be lying. This is very concerning. I just received my welcome letter and some things I did read made me say huh? I am a review person and if I would of known all these bad reviews I would of second guess. Please advise UPDATE: So, the property at Mayridge Canton, the particular unit I was supposed to moved into, will not be ready for move in February 2nd. I was told the electric will not be ready. This was the second week of January. They promised to refund my money back. Deposits and application fees, because I still have to move from my current residence. I had to find elsewhere. They stated the check was mailed on January 11th. Mind you, I am in Sandy Springs, same as the corporate office. It is January 28th and still no check!!! I am on my way out this place this week!! I just sent email if I don't have this resolved byJanuary 28th COB, I will be taking legal action!

Experiencia negativa: I would like to note that my fiancé was one of the first tenants to move out of The Story at Mundy Mill so this review is representative of how we were treated upon leaving. HORRIBLE management will charge you for unreasonable things when you move out even if it's their own problem! My fiancé unfortunately had to break his lease early to finish school which lead to him paying over $2k (despite giving numerous months worth of notice)... based on the lease, this is arguably fair. What is NOT right is that he then got charged an additional $1.5k for "damages." We have an emotional support cat (disclosed in the lease) which was not allowed into the only carpeted area of the unit: the bedroom. The same day he moved out they claimed the entire carpet needed replaced based on odor alone (there were no stains). I had two other tenant smell the unit a week later before any work was done and they confirmed that there was ZERO cat odor. When this was brought to management's attention with the tenants telling them in person and providing written statements, I was then kicked off the property as it was my fiancé on the lease, not me. They then proceeded that same day to replace the carpet and the manager told me that they "don't care what other tenants think." They also charged use to replace the entire fridge (which was still under warranty) for a slash that their maintenance man Cody admitted to pulling back which exposed the insulation. These people are crooks and will wait for you to move out before squeezing every penny out of your pocket without justification. UPDATE (1/8/24): Upon posting my review on Google, the owner responded requesting that my fiancé reach out to work out a resolution. When he did, Reanna Payne responded claiming she had no clue why we were told to email her and that the charges are "accurate." STAY AWAY from this Landlord unless you want to be charged thousands upon move out so they can avoid paying for the normal wear and tear that comes with a property. I have been a Commercial Property Manager and have NEVER seen a Landlord act so maliciously against their tenants.

Experiencia negativa: Beware of Haddon place apartments I moved into my apartment October 30th . I had never seen the apartment inside but I didn’t think it would be bad due to the area I was in . I recently lived at the neighborhood right across the street . They were raising my rent so I decided to move because I’m adopting my little brother who is 7 years old and needed to save money . I’ll attach pictures of the many issues I’ve had since living here . I also have videos I can show in court if needed . The main problem was the plumbing . When we use my little brothers shower water floods the floor , the toilet runs and his rooms carpet gets wet. We also noticed water seeping through the walls. They sent someone out who didn’t even get to the issue until thanksgiving even though both bathrooms were unable to be used . When they fixed it they only fixed the outer part of the faucet so there is still water seeping through the wall and soaking the carpet as well . I also let them know that there are rusty nails sticking out the side of my toilet in both bathrooms . I have cut my hands several times cleaning out toilets . Maintenance saw the request and closed it but nobody ever actually came to fix it . I have complained about my ac and heat several times . Maintenance has even commented on the fact my apartment was hot and uncomfortable. When I had time I went to the office and Joya even sat me down to put in maintenance requests for me . I had refused to pay the rent at the time but assured my issues would be addressed so I paid them . Nothing was ever fixed. On warmer days my apartment has gotten up to 75-80 degrees . The only cooling we have is the fans I had to buy . The heat smells like fire even after hours of going . I also told them about a stain that was caused by a leak from upstairs . Was never addressed or fixed . My tub in the master bathroom has dirt on the bottom that I haven’t been able to get out since moving . I have not used this tub . Sandy from the office came and took pictures and said the tub needed to be resurfaced, they never came back to fix this either . My kitchen sink is leaking after maintenance was called to fix it . It’s still having the same issue . When I talked to Julie about all these issues I also mentioned I didn’t have a garage even though I had asked for one since moving in . I told her C13 is empty and I’d like to use it . Her exact words were “I got you Ms. young . C13 apartment 7105. You can come get the key tomorrow ” so since then I have been using the garage . I’ve been running around a lot and hadn’t gone to the office to get the key yet. Yesterday 1/17 she called me in front of witnesses and said I was using someone else’s garage. I explained to her she told me I could have it a few weeks ago . She then stated I could use c16 instead and to come get the key in the morning she would call me. I went to the office to obtain the key . They told me Julie wasn’t in so I told them my car was parked and I’d be back . When I went to get my car out the garage the door was locked . I walked to the office , knocked on the door and was told Julie isn’t there . Julie walked right past me , the police were called by me as I felt I needed to make sure I had witnesses and a mediator. At the end of the entire ordeal , Julie never came out or addressed what was said the day before . She never a knowledged that she said I could have the garage both times but somehow dropped the ball. I had to move my stuff from the garage and was told I’m not allowed to come back to the office. The entire experience at this apartment has been exhausting and unfair . There has been mold around the windows . Once I told Joya about it she stated they were aware and it’s mildew not mold . My toilets run constantly. It’s just been issue after issue after issue . My brothers caseworkers have even adviced me not to pay them rent as I have to move . This place will not past a home study . This place has hundreds of tenants going through the same issues . It is very disheartening to have to move my brother and myself again .

Experiencia negativa: Hello! I’m Antoinette S, residing in the Reid apartments. Despite a positive move-in experience, I’ve encountered persistent challenges with smoke coming in my unit . Since July 2023, I’ve reported the issue of my upstairs neighbor smoking marijuana, causing the smell to permeate my apartment. Despite numerous complaints and discussions with M. Carpenter from the corporate office, the problem persists. As an educator, it’s disheartening to resort to using air fresheners to counteract the smell. Although I signed a nonsmoking agreement upon leasing, some neighbors haven’t adhered to it. I’ve been advised to contact the courtesy officer, but the matter remains unresolved. While I appreciate the community, it’s disappointing that this issue persists. I’ve called corporate and wrote M. Carpenter again but no response from either this year. Please advise.

Experiencia negativa: I live in a Rangewater property in Florida. Rangewater hired contractors to paint the exterior of all of the buildings in the complex, and it has been a disaster - totally poor work, garbage everywhere, unprofessional and disruptive workers, an excessive amount of noise, literally painting front doors shut, etc. I've contacted Rangewater about the issues with the contractors on the property, and after promising to have a Resident Relations person contact me...well, that never happened. I am a newer resident to this community and totally surprised and disappointed in how things are handled here. I wish I had read the company reviews before moving here, as it turns out they are accurate - clearly not much interest in the resident experience, just the resident rent dollars.

Experiencia fantástica: I had the pleasure of working with Laura Lee from The Lakes Apartments. She went above and beyond. This is my first apartment and she made sure it was a smooth transition the entire process. She delivered on every promise. Called me back when she said. Made sure issues were taken care of when she said and ALWAYS with a great attitude! That is very rare to find anymore. She was fantastic to work with!! Thank you Laura Lee!!

Experiencia negativa: If I could give this review zero stars I would. My family and I moved out of one of their properties Stone Park located in Pike Road, Al. due to inhabitable living conditions. We stayed in apartment 1510 where we experienced MOLD, YELLOW water, leaks in ceiling, MOLD in an AC that leaked and the list goes on. My daughter was hospitalized with Pneumonia for a week and was later diagnosed with asthma not to mention my son is asthmatic. I have Dr. records and pictures. We had to purchase two air purifiers and kids had to sleep on the living room floor due to their room being rained in and causing MOLD. I notified both assistant manager Asia and also the maintenance lead they saw the mold in the bathroom and my kids room. Let’s not forget the AC unit had mold due to constant leak. I advised the assistant manager that we would not be paying rent due to these conditions, typed a letter as well. I spoke with Deanna she advised me that someone would be coming to fix the roof because the maintenance guy wouldn’t be able to fix, they needed to hire outside company.I never heard from the manager nor did anyone come out to fix the matter. I gave them more than 14 days to fix the issue and respond NEVER heard from the manager until we broke the lease and moved out. She called and left a message trying to say they were coming to fix the issue mind you this was after a month had went by. Alabama Landlord Tenant Act Ala. Code § 35-9A-204 states that they were suppose to provide their tenants with habitable living and they breached the contract. Now, we are left with 1500 in debt to be paid to them, which is now on my credit. I contacted cooperate no answer, left message no return call.

Experiencia negativa: Be cautious in renting any properties owned by this company. Past resident of thier property Ocean Blue and I called Rangewater multiple times due to a very sketchy move out process. No one would answer the phone, return a call back after voicemails left nor reply to an email. Backstory: We received our move out statement about two weeks after relocating and it was filled with discrepancies saying we left the apartment dirty, a mattress, carpet damage and the outside storage full of items. The property charged us $700+ for the listed damages that were untrue. Luckily, we recorded a personal walk thru of the apartment after it was cleaned because the front office told us we did not need to be present for the final inspection. Even so, the property manager, Eileen, was very much unresponsive to email communications after she apologized for the inaccurate report. She said she would review her photos/docs, but we never heard back from her. She did not provided any corrections to the report and discontinued replying to emails and would not return follow up phone calls. As I mentioned, I also attempted to contact this company for weeks with no success in making contact with anyone. We had to fly from Cali to Jax to go to the front office in person to get this resolved. Prior to arriving at the office we called, and Eileen answered saying that day was not a good day to come in to discuss but we decided we would still go in to try and resolve it. Eventually she became available to reviewed the footage, then she requested corporate allow her to fix the move out statement she submitted to them. She had no reasoning for not responding to our emails or returning phone calls. About two months after move out we finally received the refund of our deposit. This was the most bizarre process ever. If you move at any of their properties and they advise you do not need to be present for those walk through inspection, tell them you request to be or ensure you record the apartment for your personal records.

Experiencia negativa: This company is more interested in a dollar than their residents. Raised rents and services declined, landscaping, Fieldstone sign has been broken for two years and still! No exterminating services around units. I had spiders, red ants outside of my unit, which could have been avoided. Spiders inside units. Mold in apartments that went untreated per tenants. No longer have to deal with this!!!

Experiencia negativa: All of the one star reviews are the truth and I back them 100 percent. Good luck getting the property management company to call you back after requesting multiple call backs regarding a property of theirs that has absolutely no professionalism to residents and vendors. Their properties are unsafe, problems are painted over/patched to look aesthetically pleasing for a showing, the staff has the worst attitude out of any property I’ve worked with (I work in the property industry with over 400 properties monthly). There’s no communication. An emergency maintenance issue has less than 24 hours to be addressed and mine was addressed only after 72 hours of me visiting the office in person. What’s the purpose of a gated community if no action is taken for visitors without access. Oh and let’s not forget the flooding of winter 2022 that has now infested everyone’s unit with bugs because they only cover up the issue instead of addressing the entire problem. Want to rent a storage unit? Don’t even try. They have them filled with their cleaning, office and unit supplies but will still charge you for a rented storage unit. Trash? $20 a month for a “fairy” to pick it up if the fairy decides to come that day. And good luck getting an average sized 13 gallon trash bag down the spring-loaded latched Shute they have. The price says a lot about the market rates. Also, good luck to anyone that actually gets a call back from their “Resident Relations Team” that they tell you to call after you leave a review. Update: 12/30/23 my ceiling started leaking around 5:15am. I called the emergency maintenance number at 5:24am. The maintenance man said he would be there to look at it in 40 min. He didn’t show up until around 8:00am. He then made a call and told me someone will be there to fix it. It’s now 4:30pm and the property staff told me someone won’t be out until tomorrow (which is Sunday) so that probably means Tuesday since Monday is a holiday. Again, do not move here.

Experiencia negativa: Worst rental company I have ever dealt with. Not only did my water bill get transferred over into their name, without them telling me. But then they added my water payment on the portal (which I paid every month) but then randomly my water gets shut off. They weren’t sending my payments to the water company.. so I didn’t get my money back, AND I had to pay out of my own pocket the late fee and to get it turned back on. Never did I get refunded for that. You can’t get into contact with them, and they never answer phone calls or return them.

Experiencia negativa: This is alot trying to get in contact with someone. There's no property manager on site Noone to contact. Have to wait hours and days to get a call back and you can only communicate through email. I pay overtime 2100 a month and I see why alot of people is moving. If they keep treating people like this they will keep changing ownership.

Experiencia negativa: No one ever answers the telephone at their properties you can call every hour on the hour and no one will ever answer or respond to your emails. I suggest never living at one of their properties. I went and contacted the Better Business Bureau today ! I will be contacted an attorney as well.

Experiencia negativa: Nightmare company. I've been in tears since I signed my lease... they create lies,Corey,Jessica And ashley. They create lies. They closed down my resident portal so u couldn't communicate.. they need to be fired. Immediately...I can't even put my disabled son in school. He missing school because I need to lease to put him in. They don't want anyone to know how they are treating there tenets..on housing.. but I'm writing everybody down. Taking pictures with time stamps.. me and my son are victims. Someone please help. Please help

Experiencia negativa: I would just like to be left alone by Quentin Rucker and/or Mazurie Palmer and it seems that they are retaliating because I left a review at Skylark Apartments.They have now sent me an email with a notice to vacate, posted a snarky response to my review, and called me as well although I paid my rent. I really would like to be just left alone until my lease is up.

Experiencia negativa: This review is regarding Residences on Hunters Trail in Acworth GA. Normally you should be able to reach the leasing office, but if not, the next step is the property manager.. Well you can’t reach either one in this case. The fact that you can’t reach the leasing office or their management company which is this company is disturbing. Don’t expect anyone to do what they say or return your call if it’s regarding money they owe you. The community is nice and initially the onsite manager Tony began as nice. But he never returns a call. Onsite leasing agent Shannon never returns a call. Their accountant team never returns a call or email. They are 60 days past due. Technically 90 days, but I’ll give you 30 days.