FirstKey Homes - Market Support Center

Experiencia fantástica: SOUMENDU Did great. Gave me clear and concise answers to my questions. ITISHA Did amazing aswell. Thanks!

Experiencia fantástica: Debamita did an amazing job helping me finalize my application through the phone call and got me an approval update

Experiencia fantástica: This company made it easy every step of the way.Kimberly Hartshorn was also very patient with us on the phone.

Experiencia fantástica: I had a great experience speaking with Bri Smith by phone about my approval on moving forward on a FirstKey Home. Bri was friendly, professional, and very knowledgeable. She walked me through the next steps clearly, answered all of my questions, and made sure I understood what to expect going forward. Her communication was excellent, and she made the entire conversation feel easy and stress-free. I truly appreciated Bri’s support and customer service, and she made me feel confident about moving forward with FirstKey Homes.

Experiencia fantástica: Avroroop was great just like the rest of his team that I've all been super helpful and super detailed

Experiencia fantástica: Inna was great. She understood what I needed she even offered to guide me through the process of renewing the lease. Very professional and polite. Keep up the good work!

Experiencia fantástica: Aritri, was so helpful and patient. Very imformative of process. Jennifer was very informative on application and approval. Thank you

Experiencia fantástica: Itisha Das was great very knowledgeable and super efficient. She made the experience easy and stress frees. I appreciate her efforts, time and patience. Thank you Itisha

Experiencia fantástica: Over the years I have rented with FirstKey Homes, and they have always been responsive and fair when it came to addressing any issues that arose. The only reason I am leaving FirstKey Homes is because we are relocating to California. Jancy has been a wonderful person to work with. She has consistently taken the time to answer our questions and make sure we were doing well in our home. Thank you, Jancy.

Experiencia fantástica: Debanjana was very personable and professional. She made it easy to obtain all the necessary information about the property and was clear and helpful about the rental process.

Experiencia fantástica: I'm still in the process of submitting applications but I called in and got Itisha, she was very patient courteous and helpful. Enough to make me come write a review about her. Thank you again!

Experiencia fantástica: I called the mainline for assistance with starting an application. The representative who assisted me, Pradyuman, was very helpful and easily walked me through how to resolve my issue. I was relieved that someone answered the phone on a Saturday. Thank you to FirstKey and Pradyuman for your assistance. Highly recommend FirstKey support center!

Experiencia negativa: MOLD! I could go on and on about everything that was terrible about my experience as a renter, but the most significant was extremely high levels of mold in my rental that FirstKey Homes failed to ever acknowledge or remediate, even after I sent them a copy of a 3rd party mold inspection report and the accompanying lab analysis report. I moved out after 6 weeks. It cost me a lot of money (moving, throwing out many of my belongings, and oh yeah, the mold inspection they said they would reimburse me for but never did) but I wouldn’t risk my health. I’m including screen shots of a couple pages from the lab analysis so you get the idea. If you’re considering renting from them, do yourself a favor & run the other way.

Experiencia positiva: I wish the local office was more reachable. The call center staff is nice and professional. But they hit limitations that only local offices can manage. Therefore it makes for ver frustrating times when resolutions cant be had in a timely manner. First key has taking pretty good care of me, sometimes I just wish there was more urgency on certain situations. Debamita Dalal helped me even more today by helping process my transfer to a new location.

Experiencia fantástica: Jason Macon Has been super pleasant, helpful and knowledgeable since dealing with him. Moving is extremely stressful and he has made sure I was doing everything I needed to make the process smooth! Thank you so much.

Experiencia fantástica: I called with questions before touring a home for possible rental. Supratim, the person that I spoke with, was helpful and friendly. All of my questions were answered in a professional manner and I am satisfied with the call outcome.

Experiencia fantástica: Bri and Kunal were an amazing help during this rental process! They provided great customer service and made sure I had everything that I needed.

Experiencia fantástica: Bri Smith is an exceptional property manager who truly goes above and beyond. From the very beginning, she has been professional, responsive, and incredibly attentive to every detail. Communication is always clear and timely, and she handles concerns quickly and efficiently. What really stands out is her dedication to making sure tenants feel heard and supported. She maintains the property with care, ensures issues are resolved promptly, and creates a positive living experience overall. Her organization, reliability, and strong leadership skills make a noticeable difference. It’s rare to find someone who balances professionalism with genuine care, but Bri does exactly that. I highly recommend her to anyone looking for a property manager who is dependable, proactive, and committed to excellence.

Experiencia fantástica: Jhilik was so sweet and pleasant. She stayed on the line while I navigated through my documents and she made sure I uploaded them correctly. Great Customer Service.

Experiencia fantástica: Jason Macon was wonderful. He took his time going over my lease, next steps and timeline. I had questions later, his part was actually done, he didn’t hesitate to contact me back and answer my questions and concerns going forward Thank you Jason

Experiencia fantástica: Worked with Darma Celis. She was very professional in explaing all details. Asked if I had any question. Gave easy to use instructions. Very friendly and great customer service.

Experiencia fantástica: The supports team are always attentive and respectful. Hannah was a great help today on extending my lease and getting some maintenance work orders in for some urgent fixes.

Experiencia fantástica: Today I was assisted by Cristy Niez Lumapas from lease renewal service. She did great, answer all my questions and swiftly provided solution to all that needed to be taken care of.

Experiencia fantástica: I was very grateful for all the help I received in touring, securing and finalizing my lease. Especially grateful for Forensas 's help in the finalizing of the home but also very much appreciated Diana and Dollys help as well. Overall experience was relatively easy and smooth with all the professional help that was given to me in this new adventure.

Experiencia fantástica: Itisha was great to work with. She answered my questions and she was very knowledgeable. I appreciated her customer service!

Experiencia fantástica: Kendra Richmond exceeded my expectations. She went over and beyond to help me. Kendra had a beautiful Spirit and attitude. She was a true blessing helping me get my home.Highly recommend!!!!

Experiencia fantástica: Elizabeth was very pleasant and professional. She also provided additional information. I was very satisfied with her service today.

Experiencia negativa: I was initially excited about renting from FirstKey Homes because of the convenience they offer, especially with utilities handled by the management team. I had rented with them once before and experienced a serious issue with squirrels or rats in the attic. Although they sent people out to inspect it, the problem eventually became unbearable and forced me to move. About two years later, I decided to give them another chance. This time, I was extra careful when viewing the property and made sure to check for any openings or signs of pests. I immediately fell in love with the home — particularly the fireplace and its beautiful placement in the living room — and felt confident I was making the right choice. Unfortunately, less than a month into my lease, I discovered what sounded like an aggressive animal trapped inside the wall near the fireplace. It was hissing, rattling, and desperately trying to escape. I was terrified. I called FirstKey Homes right away to report the emergency and stressed the urgency, explaining that if the animal died in the wall it would create a terrible stench and potentially attract other pests. I was told they would contact a third-party vendor on my behalf, but I never received a follow-up that day. The noise woke me up again the next morning, prompting me to call back — only to learn that my original report had been documented incorrectly as “rattling in the fireplace,” with no mention of an animal or the need for immediate pest control. I was extremely frustrated that such a serious concern had not been properly recorded or prioritized. I created another request, now on day two of the animal being trapped in my wall, and repeatedly pleaded with representatives to send pest control as soon as possible. While the people I spoke with sounded empathetic, their actions did not reflect any real urgency. I spoke with multiple representatives and even supervisors, all of whom said they could not expedite the situation because they had to wait for a specific department to contact the vendor. By day three, I still had not heard from anyone, and the animal had stopped making noise — leading me to believe it likely died inside the wall. Being in a home for less than a month and already facing something this distressing has been incredibly upsetting. It was frightening to hear how aggressive the animal sounded, and heartbreaking to know it was trapped for days without help. This experience has completely changed my perception of FirstKey Homes. The lack of urgency and coordination in what I consider an emergency makes me deeply regret renting with them again. It has left me anxious about the possibility of a dead animal just feet away from my living space and concerned about how future issues might be handled. I truly hope to hear from them before there is a smell, but regardless of the outcome, this situation has eroded my trust. Based on how this emergency has been managed, I would not choose to rent with FirstKey Homes again. Side note: being that they would probably have to cut into the wall, I could not contact pest control on my own being that I’m not the home owner. This was explained to representatives, and did not matter.

Experiencia fantástica: I really enjoyed working with Julie Doniger she was sweet, very helpful and got everything done swiftly. I would recommend her to anyone.

Experiencia fantástica: Itisha Das was very helpful. My time with her was beneficial. Her professionalism and patience was appreciated. I thank you Itisha.

Experiencia fantástica: Soujit was incredibly helpful in clearly explaining the rental requirements and guiding me through the application process. He also took the time to carefully review and verify all of my requirements, which made the experience smooth and reassuring.

Experiencia fantástica: Breonna Stanciel with First Key Homes was truly an amazing go to once we got down to the very last minute and scoring the home I wanted! She ensured my paperwork was processed promptly, followed up on the home I wanted, and made the last contact needed to ensure I received my approval. Thank you for your help getting me started Breonna! Ebonee Zachary with First Key Homes was also vital to my experience and getting the house I wanted. In midst of a work conference, she remained in communication and helped finalize everything. Thank you ladies for your professionalism!

Experiencia fantástica: I am so grateful for Nikita helping me understand my application status, she provided all the information I needed and answered all my questions. Great customer service. Thank you so much.

Experiencia negativa: Entire renewal process has been a nightmare. Had to get on the phone with them upwards of 10 times over the course of the last month as well as having multiple 20+ email chains. Phone line whenever I call has a massive delay, causing communication to be difficult and irritating. Finally finished everything to the point I think we can sign, but it shouldn't take this long to process a few adjustments and having me drive the ship, ya'll should drive the ship throughout this process. Felt like I was having to figure things out for them because of how disorganized it all was on their side. All I was doing was changing 2 people on the lease to 2 new people, and we have had to go through a million hurdles just to do that. Each step of the way, I had to call to get follow-up information. It shouldn't be this hard. When the renewal team made an error and put one of my new roommates name misspelled as a new tenant, I corrected them instantly, but still that non existent person ended up on our lease renewal. I reached out to have that fake person removed, and they said I had to do ANOTHER form, for THEIR mistake. I refused and they allowed me just to send an email stating that I wanted this person removed. Why even bring up the form then? Unrelated to my renewal process, and moreso related to First Key in general, they don't give their technicians when doing service requests the equipment nor the time to do the job right. I had rotting planks on our porch, and they instead of replacing the planks, just covered it with ply wood that has since started to fall apart completely, and the underlying planks continue to rot. Once my new lease is signed, I'm going to submit a new ticket for this issue plus other planks that are rotting, and staircases that railings have come completely unscrewed, we'll see how they do. We are amazing tenants, always paying our rent on time or early, never having issues, no issues with neighbors, nothing. And this is the treatment we get for that? Its downright wrong. Hopefully they can make it better, but at this time I doubt it sadly.

Experiencia fantástica: Soujit was professional and very patient. It’s nice to have a representative that takes the time to answer all your questions and have patience when you have so many questions. Great job very professional.

Experiencia fantástica: I recently spoke with ITISHA from FirstKey Homes regarding my non-expired State ID, and she was incredibly helpful. She clearly explained what needed to be uploaded and guided me through the process step by step. The entire process was smooth and stress-free thanks to her patience and professionalism. Everything was completed successfully without any issues. Thank you, ITISHA, for your excellent support!

Experiencia fantástica: Soujit was great!! Answered all my questions with kindness and patience, also helped me get a direct link to apply and direct line to the leasing agent. Thank you again Soujit I greatly appreciate you!

Experiencia fantástica: I called in and spoke with Christie. Christie did an amazing job assisting me. She was kind and resourceful, and she was very efficient in providing me with the information I needed. FirstKey has a gem on their hands with her, and I hope you all appreciate her the way I do. THANK YOUU CHRISTIEEE!!!!

Experiencia negativa: I am writing to inquire about the process for transferring my lease and to provide some feedback regarding my recent experience as a long-term tenant. As a resident with First Key for the past five years, I am now exploring options for a lease transfer. I have attempted to view available properties through the First Key rental application platform, but I have encountered a significant issue. My account appears to be 'paused,' which is preventing me from accessing and viewing any listings. Could you please provide guidance on how a current tenant can properly view properties for a lease transfer, and specifically, how this technical issue with my account can be resolved? Furthermore, I would like to share some observations regarding the customer service experience during this transition period. As a long-standing tenant, I had anticipated a more streamlined and appreciative interaction. I have found myself being asked to provide information repeatedly that I believe should already be accessible within my existing tenant file. This has unfortunately created a feeling that my five years of tenancy are not fully acknowledged or valued, and it adds unnecessary friction to what should be a more efficient process for a loyal customer. I believe that improvements in internal communication and the utilization of existing tenant data could significantly enhance the experience for residents like myself. I am eager to resolve the account access issue promptly so I can proceed with my lease transfer smoothly. Thank you for your time and attention to these matters. I look forward to your prompt response and assistance.

Experiencia fantástica: Mr.Darrian L. Was AMAZING! Very informative, responded in a timely manner and actually took the time to assist me with ALL the questions I had in regards to the application process. If I could to 10 stars I DEFINITELY WOULD!

Experiencia fantástica: SOUJIT was amazing and very informative! Can't wait to work with him again. He provided Plenty of information, and ensured i had everything i needed!

Experiencia fantástica: Jhilik at FirstKey Homes was absolutely amazing. She provided excellent phone support and took the time to clearly explain everything, making the entire process smooth and stress-free. She was patient, knowledgeable, and genuinely helpful, which made a big difference. I really appreciated her professionalism and positive attitude. Thank you, Jhilik, for the outstanding support!

Experiencia fantástica: Avroroop was extremely helpful and polite in guiding me through the process for setting up my self guided tour for viewing the property. Excellent customer service! 10 out of 10!

Experiencia fantástica: Inna was very efficient and kind during help with our renewal. I would suggest First Key doing something about the background noise that comes through on their calls. It was hard to hear.

Experiencia fantástica: The employees here are incredibly friendly and caring. I want to give a special shoutout to Fornesa, Dolly, and Diana for their exceptional professionalism and kindness. thank you!

Experiencia fantástica: Itisha was such a help when I called about concerns on my application. Dolly gave me a courtesy call after I toured a home. Answered all my questions. Something that other renters company didn’t do. Out of all the places I have viewed and applied for.

Experiencia fantástica: Elia Gaspar was very helpful and set me up for their system. She referred me to the specialists when she couldn’t answer my questions, and answered my other questions promptly, accurately, and cordially. Thank you!

Experiencia fantástica: Kristy was great. She solved my issue in less than 5-10 minutes with no problems. She even explained to me what benefits I have for being a valued customer at First key homes ❤️ #satisfied

Experiencia fantástica: Christy was helpful and knowledgeable about my lease renewal. Appreciate her taking the time to explain and walk me through the process.

Experiencia fantástica: I had called with a question regarding my application. There was no wait time and Avroroop, the coordinator was very cordial and helpful. She was able to resolve my issue quickly.

Experiencia fantástica: Soujit was very helpful! He answered all of my questions and was very patient with me. He got me everything I needed and requested.

Experiencia negativa: My wife and I contacted First Key Homes and January 5 Monday representative told us that the house was available. On January 6, Tuesday we call first key Homes representative told us the house was not available On January 10 Saturday we received a phone call from another agent of First key Homes Miss Rhonda informed us that the house is still available She informed us once we submit our application paid $110 application fee. The house would be removed off the market until approved. We submitted our application paid $110 application fee on the same Saturday on Sunday, January 11. We received a call. The house had been lease by someone else. We don’t understand if we paid our application fee in the house is removed from the market. How could it be leased by someone else? On Monday, we called first key home requesting application fee. They told us it was nonrefundable. This seems to be a very dishonest practice that First key Homes would not refund our Application fee especially considered after lying to us regarding the process.Frist Key Homes ( not to be trusted ) Buyer beware. !

Experiencia negativa: 329 Deep River Road--Update-moved out 9/16/24..House sold 8/2/24(while I was still living there and was given no notice). Gas meter still broken and tampered with by FirstKey and 3 snakes found. Before renting this home, have code enforcement inspect it!! I moved into this home July 28, 2023. First day issue- walls not painted or painted in a different color, carpet not cleaned, dishwasher molded, stove dirty-not cleaned by the last person, gas pipe exposed in the master bedroom, sink drains clogged with hair(blue, blonde, and red). Currently water does not turn on for the kitchen sink unless you go under the sink and press it in. Stove broken going on 3 months and promises to replace the stove never happened. Water leak under the kitchen sink and I was told by the tech it will be fixed. Two Graves found in the back yard. Gate to fence is completely gone and rotted. Water line leading to the outside is starting to raise the flooring from the back door to the kitchen sink. Dishwasher rack have no pins to hold dishes. My dryer that I only had for 2 years had to be replaced due to vents clogged. Ac filters never replaced. So many issues and I keep getting the run around but I can not use things in the home that I pay for. Update 5/12/24.. Still no stove. Tech keeps calling and stating I am getting a new stove but 4 months later-nothing! Leaks not fixed and gas line has had 2 techs come out and is still not repaired. My neighbor stated the gas line has been an issue since First Key bought the home this year.

Experiencia positiva: Itisha was very helpful, polite and kind yet she wasn't able to provide me with a contact # for the 3rd party that would access my personal information. So I just hand to wait on a response

Experiencia fantástica: Soujit Roy was the representative that I spoke to concerning a home that I was interested in. He was knowledgeable about the rental property and answered all my questions with ease. He also explained in detail the whole aspect about how to apply and what to expect. Overall my experience was awesome.

Experiencia fantástica: Customer service was great. Supratim help me out with a last minute request and was very attentive and polite. Definitely using them again

Experiencia fantástica: Supratim was very professional and knowledgeable. He addressed all my concerns in a timely manner. He was very courteous

Experiencia fantástica: Outstanding service from start to finish. Everything was handled professionally, efficiently, and with great attention to detail. Communication was clear, and the entire process exceeded my expectations. I highly recommend move in specialist Mrs.Tosha Jordan at First key homes as your move in specialist her experience is 2bd to none thank you for all you do.

Experiencia fantástica: Fornesa, Dolly and Diana have been amazing with helping us out through the process. So far our experience has been great!

Experiencia fantástica: Tasha Fitzpatrick is wonderful and very prompt in serving customers. She deserves a raise and a house even better than the beautiful home she helped us to be approved for! Seriously!

Experiencia fantástica: We would like to sincerely thank Mrs. Fonesa Rogers and Mrs. Cindy Hefferman for reaching out to us today at a time when we were close to giving up. Their professionalism, generosity, and collaborative efforts made it possible for us to secure a more affordable price while maintaining the same amenities and location. They also assisted in generating a new lease, and we are truly grateful for their support, courtesy, and dedication to helping us.

Experiencia fantástica: Asif was extremely patient and helpful while we were trying to complete submission of documents, I appreciate him and the Firstkey home team being with us every step of this process. Renting is already stressful and they make it easy to find affordable homes and with excellent customer service.

Experiencia fantástica: Just called customer service at Firstkey Homes. I had a couple of questions about my application which Jhilik was patient and kind enough to answer! I loved the experience.

Experiencia fantástica: Avroroop was so helpful as I navigate through the application process. He made me feel at ease and I appreciated the friendliness.

Experiencia negativa: First Key Property Management (FKPM) in particular 77 turnrow ct. The stairs are also never fixed and they fall if you step wrong on it. is an unprofessional and irresponsible organization. I had an extremely negative experience renting with this organization. I had multiple problems with my rental property, including a month without heat and inadequate cooling in the summer. In response to these issues, FKPM failed to address them in a timely manner and showed a disregard for my comfort and safety. Despite my efforts to communicate with FKPM, they did not provide necessary repairs or accept alternative solutions. Overall, I would strongly advise against renting with FKPM, as they do not meet basic expectations of professionalism or customer service. We never had heat when it was coldest never had ac when it was hottest etc. Also update as of 8-13-25 The stairs are still wobbly amd we were put of the property and this is when they have tried charging us for already cleaning the property "pressure washing" and so much more. We were out before June 26th 2025. (No they never did anything in a timely manner and the fact you guys made the news because basically every house was without heat in the dead of winter or the ac in the middle of summer says something about your alleged "timely manner")

Experiencia negativa: They will rush you into a lease then go silent unless you bombard them with emails and calls reminding them of their legal responsibility to provide a habitable home. Their employees are incompetent, no one knows whats going on despite heavy documentation. Their call center, which is the only place you'll be able to reach, doesn't document maintenance orders properly causing further delays. When maintenance and the rare occasion a vendor show up they act as if they dont know what to do. They show up asking 100 questions as if they have never seen the work order and rarely does anything get fixed the first time. It's over a month and I still have no ac and it's been hot!!! They dont care that using your kitchen heats the whole house and without ac it's impossible to cool. I've been in their home 5 months and have yet to go a full week without maintenance issues...and not the simple ones. I've had 2 gas leaks that I had to fight them to fix, a hole in the roof that I had to push them to actually repair, the sewage line dug up that i had to push them to fix after going without water for a week, 2 different water leaks, tree limbs overhead needing to be cut and damaging the roof, they gave me a lawn full of debris and trash, and when the vendors and maintenance leave they leave trash, the attic didn't have sufficient insulation, the water heater went out the first couple weeks and they never changed the filter amongst other things!!!! THEY DO NOT CARE ABOUT THEIR RESIDENTS. LIVING IN THEIR PROPERTIES WILL COST YOU FINANCIALLY!!!!! IVE LOST THOUSANDS OF DOLLARS AND THE GAS LEAKS AND STRESS HAS MADE ME SICK. AND YOU GUESSED IT...... THEY DONT CARE!!! And yes the maintenance people are nice but the company overall needs a major overhaul! Get a system that communicates with every department. The address is RODEO CT - the home is not worth the rent. Scott let's not LIE. - you all only respond when formal letters are sent. And the most communicating i got was being harassed about renewal. I literally had to tell yall to stop calling me!! And the accidental 5 starts absolutely wasn't for firstKey it was for that 1 maintenance man. FIRSTKEY has NEVER deserved 5 stars!!! They dont even deserve to be in business! Get this now they are attempting to charge me 800 for nail holes that were repaired and cleaning. Mind you i left th home in such a good state that they are putting it on the market on the 8th less than a week after i moved... not even waiting until my lease actually ends. My inspection was Wednesday December 3rd and the home is available to view as of this morning Saturday December 6th. My lease is technically up December 16. Double charging should be illegal! THEY ARE SCAMMERS!!!! AND YES I HAVE PHOTOS.... Update. No surprise they still don't communicate effectively. After moving they refuse to address the predatory fees for cleaning and nail holes. The home has now gone from 1790 to in the 1500s. It's still not worth that for rent. I'll post the emails as proof. I wouldn't rent from them! There are better companies.

Experiencia fantástica: SOUMENDU Is the agent that I worked with and his customer service was great. He listened and communicated with respect. He was very clear and direct on what processes to take. Thank you!

Experiencia fantástica: Supratim was extremely professional and courteous. His explanations were clear and very helpful. I truly wish there were more staff like him. Having employees like Supratim is a big plus for the company.

Experiencia negativa: Zero - first sent out notice of a rental increase literally on christmas day. What makes this even worse, we have been waiting since Nov 13th for them to take action on their home we are living in that is full of mold! We sent them our mold test, pictures, notified them and it took a month for them to respond and all they did was send someone that poured bleach on a couple areas and said I have to speak to my supervisor. Property manager is unresponsive. This home is falling apart and not taken care of yet they keep raising the rent second year in a row. Terrible experience!

Experiencia fantástica: I had the pleasure of speaking with Aritri Laskar today regarding a property we applied for. She was very pleasant and helpful and gave us the best news ever-congratulations, you are approved. Thanks so much Aritri.

Experiencia fantástica: ARITRI promptly called me to help with changing my application to a different rental home. She was responsive and made the whole process smooth. the customer service was excellent and truly appreciated.

Experiencia fantástica: My experience with FirstKey Homes has been awesome. Jason Macon provided excellent customer service and he was able to assist me with any questions I had during the application process. He is very knowledgeable and very patient because I had alot of questions. I called several times and he was very happy to assist. Thanks FirstKey Homes ❤️

Experiencia fantástica: Reggie came by and fixed our toilet and he was amazing. Personality and work ethic was outstanding. He was super nice and got us fixed up in no time at all.

Experiencia fantástica: I had a great experience working with E. J. Gumaru Maranan and Michael Bradford. They were professional, friendly, and helpful, and they made my transferring process smooth and stress free. They always returned my calls promptly and responded to my emails in a timely manner. It truly makes a difference working with a great team that gets things done! I had a wonderful experience with both of them and would highly recommend them to others! Thanks again for your help! You guys rock!

Experiencia fantástica: Soumendu was able to help me with some issues on my applications and gave great follow up to help my application get processed and approved. Thank you so much!

Experiencia fantástica: This wasn’t my first experience with firstkey homes, however this time it was much better. Elia G was able to give me additional information regarding my application. The search/rental process is stressful enough and she made part of it significantly better

Experiencia fantástica: Excellent, caring service from Pradyuman I recently had the pleasure of speaking with Pradyuman regarding my FirstKey Homes rental, and I cannot recommend him enough. He was incredibly knowledgeable and was able to answer all my questions without hesitation. More importantly, he was compassionate and caring throughout the entire interaction. It is rare to find customer service agents who genuinely care about the resident's experience. Thank you, Pradyuman, for your outstanding help!

Experiencia fantástica: Currently touring firstkey homes . I ran into issues with touring and Soujit assisted me through the phone quickly and made it easy for me to access the home. Soujit was friendly snd gave great service! Also polite and I appreciate him.

Experiencia fantástica: Christi gave excellent customer service throughout my case. She was very perfessional and addressed my concerns as if they were her own. Christi statement of not wanting me and family not having this hanging over our heads during the holiday was the cherry on top! Keep up the great work Christi!!

Experiencia fantástica: Honestly I’m still new here so I remain a little skeptical, however I’ve been dealing with first key homes for a few days now and they have been very responsive, polite and helpful. I’ve had very poor experience in the past with rental agencies but I’m hoping this one continues the way it has been. At 9:00am on the dot agent Aritri answered my phone call and my questions. She was very patient understanding and polite. Just recently at 2pm I called again and spoke with agent Jhilik and she answered all my questions to the best of her ability (I’m impatient and was probably asking too many) but she was polite and helpful throughout! So far it’s been refreshing! Hopefully I get the opportunity to rent through this company and I will update then!

Experiencia fantástica: DIANA DEANGELIS! Was the best with the whole process of going through properties to find the best fit for us, all the way through the application process answering every and any questions we had!!! DIANA DEANGELIS THANK YOU FOR MAKING THIS A SMOOTH JOURNEY!

Experiencia fantástica: Avroroop Paul was very clear, concise, and kind when helping me and my husband complete our application and make sure everything looked correct! Very easy website and application to navigate and great customer service!

Experiencia fantástica: I spoke with rep Soujit and he was very professional and knowledgeable. He was able to answer my questions and provide guidance for the application process. If he was unsure of anything he referred me to someone who can help me. Thank you!

Experiencia fantástica: I’m a new resident with FirstKey Homes, LLC The experience and level of service has been challenging and disappointing to say the least. It is important to recognize those who go above and beyond their duty. Jason Macon was my hero today and a shining star in this process. As a VP of HR for a billion dollar corporation, I oversee a large workforce. I can tell you there are not too many Jason’s. Thank you Jason and I pray you continue to shine and are recognized and rewarded for such commitment and professionalism you extended me today. I appreciate your dedication to making sure I received excellent customer service and restoring my faith in this process! Blessings Yolanda Gaskin

Experiencia fantástica: I had the nicest rep, Turquoise Middleton contact me about a property I toured. She asked what I loved about the home and all the questions on why I was/wasn’t interested in moving forward. Our conversation was thorough and quick. She didn’t make me feel pressured to stretch my budget. 10/10 customer service

Experiencia fantástica: Pradyuman, answered all of the questions that I had any concerns that I had he was able to give me understanding so I was very grateful for the service that I received. Thank you very much.

Experiencia fantástica: Heather was very sweet and helpful! She got us all squared away! Couldn’t have done it without her. Ebony was great too. These guys made the rental process painless. Thank you for what you do!

Experiencia fantástica: Itisha was great! She helped me out a lot. Definitely recommend her. Amazing customer service!

Experiencia fantástica: I have been having a smooth experience with FirstKey Homes. From touring the rental home with a self-tour and ample time, to the application process. The application process was quick and Ms. Tosha Jordan has been truly amazing with lease agreement generation, providing information, answering questions, and following up with me. Thank you for the support, Ms. Jordan!

Experiencia fantástica: When it comes to any maintenance issues Eric is the best. he’s always on time. Very respectful. informative.. & makes sure the job is 100% done before leaving the property. I’ve had a few issues since moving in and he always comes behind every other tech to fix what they couldn’t do or didn’t do right. he does GREAT. 5 stars for eric with First key homes!

Experiencia fantástica: Jennifer Tamayo was very Professional and had great Patience. she stay on task to help me get this Home. Very Helpful and Kind.

Experiencia positiva: First Key is a great option to view and tour homes. They are very helpful and customer service is great. We recently applied for a home and Itisha called the next day to assist with items.

Experiencia fantástica: First and foremost, I appreciate Tasha Fitzpatrick's openness, honesty, and integrity in walking us through the process in securing our future home. I hope we can get more realtors like her to ensure customer satisfaction is paramount.

Experiencia fantástica: Erin McPherson definitely made my first experience a walk in the park. She’s very knowledgeable, sweet, and helpful. I definitely look forward to working with Erin & FirstKey Homes. Thank you!

Experiencia fantástica: The representative Pradyuman Sharma, was pleasant, efficient, and professional regarding the assistance i required to ensure my home application was processed smoothly. I hope all customers receive the same courtesy and service. R/ William

Experiencia fantástica: Just needed to speak to a leasing agent about a property before we moved in. Anup was great with letting me know the property was still available and also giving me a refresher on the property as well. Also he provided me with the number to my local leasing agent who is assigned to me. It was wonderful help. I appreciate it. Cant wait to move into our new home.

Experiencia fantástica: Writing this message for Jessica ! She was very patient and super informative when we needed answers. Myself and Maurice were extremely grateful with our experience with Jessica and her promptness when calling for answers she was always available.

Experiencia fantástica: Jennifer Tamayo is amazing! She was patient and willing to go the extra mile with me. She always made sure that each step was covered and we accomplished the goal. Jennifer is super kind and super funny. I highly recommend working with her. The application online was far from easy, but working with Jennifer Tamayo made it worthwhile. Thank you Jennifer. Your hard work and commitment makes all the difference! Thank you so so so so much!

Experiencia positiva: Cristy, was well appreciated. She did what she said she was going to do in a timely manner. She contacted management to get us a better price on the rent. And then remained on the phone with use to help sign the lease electronically. Just in cause we ran into any problems. Thank you Cristy for all your help. We appreciate you….

Experiencia fantástica: Cristy Lumapas was absolutely accusing we did not understand why our tent was being increased so much but she patiently helped to work out a plan sent to the higher leadership and called us back to inform us they have worked out a deal that will allow us to remain in our house. It’s the holiday season and what a wonderful way to celebrate. Also we walked through the lease renewal with me and my sister until it was completed. She’s had been the best agent we’ve experienced since renting from First Key.