PURE Property Management of California

Experiencia fantástica: Thank you team for the smooth touring process. It was simple and quick without hassle. Special mentions to Jona V for helping through the process

Experiencia fantástica: I have rented from this company for the past 4 years and can highly recommend them. .Shirlee Joy De Asis has been a joy to work , with the one time over the past 4 years when I had maintenance issues.

Experiencia fantástica: This team is always providing quick, efficient, and friendly service! Renz Bernardo was very helpful and the issue we were having was revolved in a timely manner. Thank you so much again.

Experiencia fantástica: The PURE Property Management team did a great job in taking care of our rental property at Murrieta, from tenants’ selection, rent collection, lease renewal, to maintenance and repair, etc. In the most recent repair incident, their maintenance coordinator Renz Bernardo was very thorough in providing detailed progress and proactively coordinating with the home protection insurance co. to arrange the repair by insurance co.'s contractor. We felt very relieved to have Renz and the PURE PM team taking care of our property.

Experiencia fantástica: Our thermostat maintenance request was handled quickly and professionally. Renz Bernardo did a fantastic job getting this done and we greatly appreciate the work!

Experiencia fantástica: Mike has done a great job for us and kept our unit trouble free!!

Experiencia fantástica: Pure property management is an excellent team servicing their customers as their families. Especially Mike and Valerie are the best of best

Experiencia fantástica: Renz was wonderful to work with! He was cordial, professional, and very knowledgeable about the work he was task. He worked diligently and efficiently and kept me informed when necessary. I am very satisfied with the job he completed.

Experiencia fantástica: I just wanted to send you a message regarding Jim. My name is Elena Kuvshinikov Jham it’s a very helpful person. I have called a couple of times and he’s always very cordial and very informative and she is very thorough. PYou got a jam in your office. I really appreciate his kindness and all his helpfulness.

Experiencia fantástica: Justine was very helpful with the questions that I asked him and very professional when it came to his job with Pure Property management,,,,,

Experiencia fantástica: I really like how Renz Bernardo is on top of concerns and issues. Highly Recommend.

Experiencia fantástica: I had just moved into my place and was unable to access my home from the code that was given for the lockbox. I called the after hours service line and Denice was so kind to help me get into my new home. She was quick and helpful. Thank you so much

Experiencia fantástica: Rico was extremely helpful and great customer service. Helped me to get transferred exactly where I needed to be. I really appreciate it!

Experiencia fantástica: The Temecula office had some troubles getting everything together, but I think they were in the middle of the transition at the time. Everyone was nice enough, including the lady whose name starts with M, Maria or Maribel. I will say, after we got settled, the maintenance requests have been responded to in a timely manner. Brenda Rodriguez is particularly good at following up and making sure things get done. It does give me peace of mind to know that if something goes wrong, there’s a competent team that can hire the right vendors to resolve it.

Experiencia negativa: Horrible customer service. Had multiple emails that weren't responded to. Bills weren't paid for services that were done to house, to the point that a lien was placed on house and only found out because tenants reached out to me personally. Multiple repairs werent done that was said by tenant and repairman. Wrong keys were given when ended contract. Overall worst service of any property manager ever dealt with.

Experiencia fantástica: I have been using Pure Property Management Service for many years and I have nothing but great things to say about their service. I wanted to take this opportunity to thank their entire team for your support.

Experiencia fantástica: Jean Torres has been the most helpful person I’ve ever dealt with in my experience of renting, ever. She explains everything thoroughly and clearly. I felt like I was in good hands being able to communicate with her. The process to apply was easy and the apps this property management uses makes paying and signing easy.

Experiencia fantástica: Honestly this house was so nice and clean i enjoyed .MARTY

Experiencia fantástica: Marta was amazing helped with the issue I was haveing.

Experiencia fantástica: This is by far the most trouble free experience on getting a home. And Nash has been the greatest and has been with us from the start, and now Maribel is going to be contacting us so we can get our home. I appreciate everything that this company has done. Thank you again Nash and Maribel

Experiencia fantástica: Nash from Pure Property Management was a pleasure to work with. Not only did he reply rapidly and in a timely manner, but assisted me with everything I was concerned or doubtful about. I was approved a day after appying. His commitment in providing excelent services is admirable.

Experiencia fantástica: I’ve been renting my properties through Pure Management for many years now and thanks to Mike and Maribel I am very pleased with their service and been recommending them to others as well. Overall, communication is good, treatment is fair, and the service delivered matches their commitments.

Experiencia negativa: Worst property management ever they never returned your call. There is no communication for days when you have a serious issue I wish I could give them less than one star

Experiencia fantástica: Maribel Morales was very helpful every step of the way. She answered all of our questions. I would recommend PURE property management to my friends and family.

Experiencia fantástica: Renz Bernardo was great to work with for our maintenance requests after moving in.

Experiencia fantástica: Pure Property Management has been extremely helpful. Their assertiveness and assistance has been essential in my process of looking for a home. Ms Tina has been the velcro between the property managers and myself. Her customer service has been top notch. She has been attentive to my needs and ensured I was up to date on where my application was moving through the process. Ms. Tina, you exemplify how a customer should be treated. It has been your tenacity and presistance that made this process run smoothly. To anyone reading this, you are very lucky to be working with Pure Property Management.

Experiencia fantástica: Renz Bernardo kept me informed of the problem with the heating at the rental house and dealt with the home warranty company. Communication was great and much appreciated.

Experiencia fantástica: Marthy was great. Wonderful conversation and exceptional customer service. Would love to work with Marthy again in the future. Thanks.

Experiencia fantástica: Rico was very kind and helpful while answering my questions. I appreciate that kind of customer service.

Experiencia fantástica: Love this company. This was the easiest move I have ever made and it started with Pure Management. Marabel has been awesome. She’s so patient, and I had questions, still do lol. But she took care of everything before I could remember that I had an issue. There was a couple of maintenance issues with the home and Brenda was on it. Oh and my husband loved James(I think that’s his name). I highly recommend renting from them because of them. Thanks a bunch guys I really love my new home and keep up the great work!!!!!! Happy Holidays from my family to ours.

Experiencia negativa: I filled up sheet to schedule an appointment to view a house. No one showed up and no one contacted me. Looked up the house on Zillow for more information and it was taken off the market. What a waist of time scheduling and driving to the place to be ghosted…

Experiencia fantástica: Rico is amazing! He took my phone call today & answered all of my questions to the best of his ability. He was super friendly and very helpful. I greatly appreciate good customer service. Thanks Rico!!

Experiencia fantástica: Perla was a huge help and went out of her way to help me make a change to my lease. She was unbelievable and I am so grateful for her!

Experiencia fantástica: Leny was extremely helpful and helped me confirm an appointment!!

Experiencia fantástica: Nash and Maribel and Mike were very helpful in helping my children and I find our home. I would recommend this property management company to anyone who is looking for a quick and streamlined and honest process. Thank you again to the team. Natalie

Experiencia negativa: We've applied for one of their properties in Temecula last week. We never got a definitive answer! After submitting even more supporting documents, the leasing specialist I was assigned to confessed over the phone that if it were up to her she would give us the keys right away, but her boss Mike Sykes needs to approve it. After leaving several voice mails, and asking the specialist to leave one as well on our behalf, we were told that he would follow up once available. 3 Days and several voice mails later still no follow up, and the leasing specialist stopped responding too. Thr irony is that 1 day after we applied they even dropped the price on the rent, and still nothing! We must be living in a crazy world when $20,000 im monthly income is not sufficient to rent a $3700/month home. But that's the issue with all of these property management companies, and why their properties are empty on the market for many months. I guess they would rather collect application fees then actually rent properties. I wonder if the owners even know how poorly managed their properties are.

Experiencia fantástica: We’ve been renters with Pure Property management since 11/24. Since then management has improved significantly. Thankful for Renz Bernardo who’s been very helpful and responsive with our melds and emails.

Experiencia fantástica: Denice was very helpful, she really take the time to listen, she have a good personality.

Experiencia negativa: Terrible customer service. Do not rent properties from this Managment company. They don’t take your calls, they don’t follow up and keep their word. I’ve met all conditions of the lease and they have not and I’ve been getting over charged the last 2 months. When you call you get transferred to a call center in India. I went to their office in temecula and was promised that my issues would be resolved and 2 months later still has not been resolved and they owe me money. Will be looking into taking legal action.

Experiencia fantástica: Jhamer was very helpful and processed our service requests quickly

Experiencia fantástica: I want to complemt Jason Holmes for his first class service when I had a problem he was on the job fast and quickly he is what pure property needs more of thanks again the Woodson family

Experiencia fantástica: I’ve been with company for quite sometime and have no complaints. My property manager Valerie Wheat is absolutely wonderful! Very professional, prompt communicator, oversees and takes care of all maintenance requests in a timely manner, I don’t have to worry about anything except approvals when required per their policy. I would highly recommend this property management company, fees are very reasonable and they don’t price gouge their clients. I would also highly recommend Valerie Wheat as your property manager! Chad Hunt

Experiencia fantástica: I had an incredible experience with Butler Heating and Air! From start to finish, their team was professional, friendly, and efficient. They recently installed a brand-new AC unit in my home, and I couldn’t be happier with the results. The process was surprisingly quick — they completed the installation much faster than I expected without cutting any corners. The technicians explained everything thoroughly, and worked efficiently while I worked from home. I really appreciated their attention to detail and the care they took while working in my home. A special thank you to Renz Bernardo, who made the whole experience seamless. He was communicative, knowledgeable, and genuinely cared about providing excellent service. If you’re looking for a reliable company to handle your heating and cooling needs, I highly recommend Butler Heating and Air. They made what could’ve been a stressful experience completely stress-free, and my home is now perfectly cool and comfortable.

Experiencia fantástica: Jonathan is so sweet and helpful for any assistance and answers too right away.

Experiencia fantástica: Competent Property Rental Management. Customer over 5 years. Rental pricing comparison effective - able to rent & renew lease of my property without interruption. Financial reports timely & accurate for tax purposes. Superb maintenance manager Renz Bernardo, he provides before & after picture of maintenance done, communicates promptly updates and status of work being done. Pure Property Management highly recommended.

Experiencia negativa: We rented for one year, made all payments on time. I would say things fell apart when we inquired about a few extra months on a month to month basis due to a work move out of the area. It's like that type of request was never heard of before. Communication was poor and management was disorganized. Document everything very well. They nickel and dime you for everything, they got us for door stops that were in the same condition from move in but we didn't have photos of those. Glad to be done with them.

Experiencia fantástica: Jona was very patient and helpful during my call to follow up after an application.

Experiencia fantástica: We just found our beautiful home in Temecula, CA Nash was extremely helpful to all of our questions and concerns. Thank you Nash

Experiencia fantástica: I can’t say enough good things about Pure Property Management! Renz has been absolutely amazing to work with. He went above and beyond to help coordinate with the property owner and myself for an EV outlet installation. It took several emails and back-and-forth communication, but Renz’s persistence and professionalism ensured that everything was handled smoothly. Thanks to his efforts, we received approval, which has truly enhanced our living experience at the property. Pure Property Management has shown outstanding dedication, responsiveness, and care in making sure tenants’ needs are met. I’m so grateful for Renz’s support and highly recommend them to anyone looking for a property management team that genuinely cares.

Experiencia fantástica: This place was so helpful trying to move my parents closer to me and they went out of their way to help us out and make things very simple. Nash was especially helpful staying in contact with text and emails to get them into the house they wanted quickly!! Thank you Pure prop.

Experiencia fantástica: Nash Fulmaran rendered great support and service during my application. Highly appreciated

Experiencia fantástica: Jona the agent that I spoke to was so helpful & efficient. She was able to assist me right away.

Experiencia fantástica: Renz Bernardo did an excellent job coordinating the repair of the sprinkler valve.

Experiencia fantástica: Jona gave me excellent assistance in beginning the application process. She was very helpful, clear, and supportive, which made everything much easier to get started.

Experiencia fantástica: I had a great experience working with Jhamer! He was incredibly helpful in resolving my issues and took the time to answer all of my questions thoroughly. Their support was prompt, clear, and professional throughout the entire process. I truly appreciated their patience and knowledge it made a big difference. If you need assistance or have inquiries, I highly recommend reaching out to Jhamer. Excellent service!

Experiencia fantástica: Jason Holmes made our home inspection a breeze. He was very professional, communicated clearly, and completed the process quickly and smoothly. He did a great job and was also incredibly respectful, which made us feel comfortable in our own home. People like him make us want to continue renting from this company.

Experiencia negativa: We rented from pure property Management from 4 years. Their staff were not always easy to deal with. For repairs and the like they would constantly text me asking if the landlord had approved the repair when I did not have the landlord's phone number. My most recent gripe is we no longer rent from them and are constantly receiving emails that our rent is past due and that we owe them a late fee. My bigger gripe is that we moved out 31 days ago and have not received our rental deposit. We have called multiple times and we're told to respond to the email. The email is an automated one so you cannot reply to it. I have called them multiple times and they haven't fixed the email issue, responded to if this is going to impact our credit score, or when we're going to receive our security deposit back. Obviously we now have to go through the long recourse of taking them to small claims court to get our deposit back. If anyone else has this problem, let me remind you of California's civil code 1950.5 of "bad faith" and your landlord potentially paying you twice your deposit for not sending you your deposit on time. They also waive their right to charge you any damages after 21 days. Grossly incompetent nincompoops that have no idea what the left or right hand are doing. Four years of really bad migraines hopefully over soon! The only reason there are so many good reviews is because they offer their tenants raffle prizes for leaving reviews. Check out Yelp! Update: After 37 days we have received half of our rental deposit. We called Pure Property for weeks - finally got a response after leaving this review. I hate having to resort to 1 star reviews to receive service but you have to do what you have to do. Supposedly we will receive the rest soon.

Experiencia fantástica: I submitted a maintenance request to PURE Property Management for a problem we were having with our air conditioner. Our request was handled promptly. The technician, Ted, who was dispatched to perform the repair was polite and professional. Thank you Renz Bernardo for your excellent customer service. Your assistance was very helpful to me.

Experiencia fantástica: Our air conditioner wasn’t working in the middle of a heatwave, I am thankful to Renz for updating me and helped to resolve the issue. He was very professional and courteous. Thanks again Renz

Experiencia negativa: This is the worse management company ever since move in day I been dealing with things not getting fix and no access to my mail box / pool never met anyone like we agreed it’s so frustrating that I keep getting promise it will get fix but no solution. I will never recommend this company to anyone!!!!

Experiencia negativa: very unhappy with the way they handled my move out deposit. I made a contract 6yrs ago with property managment only to find out 2 months after i moved out and been waiting for security deposit that they gave my deposit to the landlord and now i have to chase after the landlord!!

Experiencia fantástica: Valerie is a great property manager! Always quick to get in touch and the whole process of renting my place and it being cared for was seamless

Experiencia fantástica: I had the pleasure of working with Nash. She was so helpful, kind and patient.

Experiencia negativa: I am incredibly frustrated with the lack of communication and questions answered from Pure Property Management Temecula. I have called several times yet every time I call it goes to voicemail. So, I leave a voicemail with my return number every time yet have never received a call back. Not once. One time I accidently called the Los Angeles branch and left a voicemail, and they returned my call by 7:30 am the next day. I am not going to leave details regarding the multiple situations that I need resolved by Pure Property Management, Temecula right now as they are still not resolved, and I am fearful of retaliation.

Experiencia fantástica: Pure Property is great! Excellent and speedy service. Ruben was professional and quick with his plumbing service. Renz Bernardo's customer service from beginning to end was outstanding! the expeditious and professional fix for my plumbing issue!

Experiencia fantástica: Pure Property Management has been taking care of our rental property for the past 3 years. They are professional and very responsive. We recommend them to all of our family and friends. Thanks Mike for all your help! Manny Mora is amazing too!

Experiencia negativa: I'm severely disappointed in the lack of professionalism, communication and transparency as a property owner who has been with PURE for over 6 years. After 3 weeks of follow up to discuss a renewal rate and babysitting to obtain a simple answer or call, I was strung along with the assumption my account was being managed appropriately and it was not. I had only found out that my tenant gave notice 1 week before their move out date. Despite my weekly inquiries, this was never mentioned that the tenant gave notice 20 days ago and I was never notified! Each time I spoke with someone, it was a finger pointing answer with absolutely no accountability. This level of service is a 1 star by far.

Experiencia negativa: This is by far the most unprofessional and frustrating experience I’ve ever had with a property management company. We have called, emailed, and left multiple voicemails over the last year and often we don’t get responses. No one informed us when the person managing our property changed 3 times. There’s zero communication, zero accountability, and zero customer service. For the premium we’re paying, the level of service is downright unacceptable. If you’re thinking about using this company—don’t. They’re quick to take your money but l disappear. They mess up SOO much costing the owners money. They replaced a brand new garbage disposal that we had to fight the charge on since it was under warranty. They’ve tried to charge cleaning fees when it was just cleaned. Don’t do proper walk throughs. We’ve now asked for approval before any maintenance work and it’s not being done on their part. Still getting charged for ridiculous services. We feel as though we can maintain this home without them.

Experiencia fantástica: As a tenant, I am very glad to have Yeshua as someone to fall back on when I have a question or issue. He has always been so patient with me and has always answered my questions to perfection. I am not a someone who can handle a lot of highly complicated things because of my age and disability but it's like he's here with me helping me out. God bless him and the company for being put in my life and helping out a lonely old man.

Experiencia fantástica: Hello I highly recommend Pure Property Management. I’ve had a great experience from the start, starting with scheduling my viewing for a rental property. It was very easy to schedule they also provided specific instructions. When I arrived at the location they provided a code for a key box to view the property myself, which was very convenient specially with my work schedule. The property itself was very impressive, very clean and exactly what I’m looking for. After finishing my viewing I was greeted with a text message from Jona from Pure Property Management asking about my experience. Jona was very professional and so far I’ve had a great experience.

Experiencia fantástica: Perfect customer services from John. He was able to get me right in for a viewing . Very attentive and helpful. John is amazing

Experiencia fantástica: We have been using PURE Property Management (used to be Housematch CA) as our property manager for our rental property in Escondido for over 5 years now. Throughout the entire time, we never had any issues. Even during the pandemic, they worked with all the landlords and gave updates on how the rent situation is. We also had a pleasure to work with Kimberly. She was very proactive and even when we were taking possession of our property due to my son moving in as he goes to a university nearby, Kim made sure that our property was fully inspected quickly and all issues documented. Several time we had to contact Kim for some request we have and she responds right away and will even text/call you to let you know that she receives your message. It will be 2 more years before we will rent out our property again and we will definitely request Kim and Pure Property to manage our rental.

Experiencia positiva: I had been with PURE for over six years. The staff is friendly and helpful when you can get them, but I cannot recommend them now. It seems like they're understaffed, they're very difficult to get a hold of, and it took about a month and half for me to close my account with them. They've cycled through four different account reps in the last two years. I also previously had issues with their head of maintenance who would always quote any repairs needed at extremely high values - which led me to find my own handymen and repair companies who would quote significantly lower than PURE's. It sounds like they're attempting to turn their services around, and I wish them nothing but success in doing so.

Experiencia fantástica: I just want to take a moment to recognize Shirlee Joy De Asis and the maintenance department at Pure Property Management for their outstanding service. Our garage door is now fully functional, and the palm trees on the property look fantastic after being trimmed—what a difference! Shirlee has been prompt, professional, and incredibly welcoming throughout the entire process. Her communication is always clear and timely, which made everything so smooth and stress-free. It’s a pleasure working with someone who genuinely cares about the property and the people living in it. Huge thanks to Shirlee and the entire maintenance team for a job well done!

Experiencia fantástica: Shirlee was very helpful and communicative. She reached out to us about a problem we have on our property.

Experiencia fantástica: I called to inquire about a property and had all my questions answered by, “Marian”, an outstanding customer service agent! She was patient as I navigated through the website in order to register with the company. I especially appreciated this because as a senior citizen, I often feel rushed or demeaned on the phone because I’m not as proficient with modern technology. Marian was understanding, kind and gave me a thorough understanding on how the company “shows” its rental properties. She is a great asset for PURE Property Management and I suggest she become your “special ambassador” to your older clientele. Thank you Marian!

Experiencia fantástica: I want to express my appreciation for Shirlee Joy de Asis and the excellent work completed on my washing machine! The process was timely and professional… Thanks again Joy and the “ Pure “ maintenance crew . Dennis Scott. Veteran and Grandpa

Experiencia negativa: This property management is a total scam , they get peoples applications and makes you wait for weeks and then say you are not approved and they told me if you are not approved we will give back your application fees but they didn’t and I had to call my credit company to despute it. The guy name Mike is also horrible because he sounds busy doing fraud for people getting their information and vanishing for weeks.

Experiencia fantástica: Excellent property management company. Very well-organized and swift responses. We had a very smooth experience with the application and the move-in process. We also had a few maintenance requests, and Shirlee "Joy" De Asis was very quick to coordinate each request in a timely fashion and followed up to ensure each was completed.

Experiencia fantástica: Pure property is a very good management company. Their method of viewing available homes is super convenient and their application processes is easy compared to other places. Our maintenance coordinator Shirlee joy de Asis has kept us informed and is attentive whenever maintenance is needed. Overall very good team.

Experiencia fantástica: My wife and I had a great with Pure real state. Seth was amazing. She was very friendly, and professional!

Experiencia fantástica: Shirlee Joy de Asis has been a pleasure to work with. She responds promptly and has been on top of our requests.

Experiencia negativa: Hidden fees, new fees, fees galore. Please do yourself a favor and rent literally anywhere else. Benefits package is required, but the company cannot explain how your ~$360 in annual charges will be distributed other than providing air filters 4 times a year and some silly points program Our gardener (included in rent) missed their appointment 2 times and PURE is charging us for the inconvenience. We're seeking legal counsel to prevent further unwarranted fees and charges from this corrupt company.

Experiencia fantástica: I can’t say enough good things about my experience with Pure Property Management, Tina Nabata is a very professional & communicative Agent! She was my first point Of contact In applying for a beautiful property that I Really wanted. From start to finish, she really made sure that I Understood the application process and made sure that I got everything in on time so that I could get approved. She has a great bedside manner and made me feel Confident That they were working hard to get things reviewed and processed quickly so that I could get approved for the property. Thank you, Tina for an amazing experience, you’re the best!

Experiencia fantástica: Manny Mora took the time to help me out when my renters broke the lease. He helped me through the process of getting my keys back and the process of conducting move out inspections. He always returned emails and phone calls within 24 hours, and sometimes almost immediately. He is a great person to deal with and made a bad experience much more manageable. He is definitely value added to any company.

Experiencia fantástica: We worked with Tina on renting a home and she was very communicative throughout the process and it was very smooth and easy from application to approval. Thank you Tina!

Experiencia fantástica: I worked with Valerie Wheat from the start of my lease until months after I ended my lease as she was still helping me with items I had questions with: she is sweet, great with communication, knows her stuff and is trustworthy. I recommend this company due to her.

Experiencia fantástica: We have been using their service for a few years now and have had a pleasant experience. Their response time has been impressive, especially Kimberley Gomez, who has been super quick to help us out.

Experiencia fantástica: Pure Property Management has been extremely helpful. It has been a pleasure dealing with with Joy and Kim their assertiveness and assistance has been on point. They are very prompt at answering my questions, and assisting with any issues that have been with my the place I am renting at in a timely manner. I would definitely recommend anyone who is looking to rent to use this company.

Experiencia fantástica: We have two properties renting with Pure Property Management. Their service is very professional and provide information on time. The manager Valerie and other staff members are very helpful to answer our requests.

Experiencia negativa: This management company has screwed our lease since day 1. It takes multiple emails and calls before visiting the actual office to get a clear response from this team. It took over 2 weeks to get our gate keys for two residents. They avoid tenant calls/emails. Perla and Linda consistently ignore emails and calls while I was in the process of leaving my lease. They failed to inform I was removed from a lease that was a week too early from my lease termination date and failed to inform me in a timely manner. Leaving me to move at the drop of a hat. MEANWHILE I had submitted my lease termination notice WEEKS in advance waiting for confirmation, still have yet to receive it… if you do end up renting with this company, forget emails and calls, prepare to always be in their office waiting for a response

Experiencia fantástica: I highly recommend PURE Property Management, they have done an excellent job managing my rental property. I’ve had the pleasure of working with Valerie and appreciate the regular updates she provides ensuring task are being processed and completed on time.

Experiencia negativa: This management company discrimanates against african american people. This company also stands for false advertisment when it come to using a housing choice voucher. I was treated so unfair by mariun as she mislead me about renting a home and denied me 3 times js beyond me when i meet all the requirements. I will never recommend this rental agency to anyone. Tina on the other hand very very helpful. I will continue to pursue discrimination againt this company moving forward my outcome after all i was finally blessed with a brand new build 5 bedroom. Thank you pure for you dissappointments i won in the end!!!

Experiencia negativa: We tried for several weeks to schedule a viewing of a property in Menifee and received zero communication. It was only after Zillow requested to know if we received any contact, we said no, and suddenly -- as if by magic! -- we were scheduled a viewing for June 18th, 2024. On the DAY OF the viewing, we received a personal phone call from "Tina" literally confirming the appointment time. We took time to discuss, plan, and then wasted gas, money, & more time to come down and make the appointment. Instead of calling us in the car (as she had just done earlier in the day to reiterate our appointment time), she/they instead elected to simply text a cancellation notice while we were unable to read any texts. We were using navigation to guide us so we walked to the correct house, and then we saw it had already been rented out. A fact they were apparently unable to call about despite having called us just a few hours prior. Taking all of that into account, I would guess they were either 90-100% certain they had already finished a rental agreement, but the lack of communication per Zillow would look bad, so they knowingly wasted our time so they could say "no, look we DID communicate with them!"

Experiencia negativa: If I could give less than 1 star, I would. I tried for a couple of weeks to schedule a viewing of one of their properties, and received no communication. When Zillow and the like asked if I had heard back I stated NO. Finally, after doing that a couple of times, I finally got a viewing scheduled for today, June 18. This morning I received a phone call confirming my appointment. After making arrangements to get to the property, I pulled up my text thread to get the code to get into the property. Lo and behold, it had been taken off the market. NO phone call informing me just a text. This is highly unprofessional and discourteous. I would never rent from a property "managed" by this company.

Experiencia fantástica: Mr. Joe Andrade is so thoughtful, kind, professional and Very, Very, Patient!!! It was such a pleasure to deal with such a wonderful person after all that we have been through with other rental agencies!!! Thanks Again Joe - You're The Best!!! Susann and Tom H.

Experiencia negativa: Bad players in the Property Management business. We own parties and would not inflict PURE Property on them. Their main crime is charging a monthly fee of $27 for a “Residents Benefits Package”. This is of use to folks who have a hard time paying their bills on time, need a bump in their credit score, aren’t disciplined enough to change the air filter regularly, and so on. The issue is that it’s non-optional. Every tenant must pay the package each month, regardless if it benefits them. They’ve even removed it from their lease language as there is actually no longer any mention of it in their lease. It’s a devious practice that speaks to their character as business partners. I’m a consumer like everyone reading this. Go to Real Property Management for all your property management needs if you’re looking for straight up pricing and services that look after both owners and the tenants.

Experiencia fantástica: Amazing! Above and beyond helpful. Tina's expertise and solution focused professionalizim was second to none. No hassle, just straight line , comprehensive business with compassion. Thank you again Tina.

Experiencia fantástica: Tina was extremely helpful and was able to provide clear instructions on how to apply for the home I'm interested in! Update- just got approved and Tina from pure property management made it all possible!!!

Experiencia fantástica: I was a tenant of Jennifer’s for 6 years and it was an absolute pleasure knowing and working with her. Jennifer came to know my family personally and she always treated us with compassion and respect. I spent some time as a landlord a long time ago and I understand the challenges she faces daily. But no matter the circumstances, Jennifer was always so kind and generous, and always available and responsive. It’s been three years since we were tenants, and yesterday, I contacted Jennifer for a favor. My teenage daughter had accidentally shipped a package to the previous address, and I was hoping she could contact the new tenants to help us recover the delivery. She responded immediately, remembered us in detail, and had already reached out to the new tenants on our behalf. Jennifer is amazing! And it is a great example of how the customer service provided by Pure has been and continues to be outstanding! It is also a great example of how a small act of kindness can have a huge impact. Thank you Jennifer!