Matik Management, LLC

Experiencia negativa: Very rude. Had to reschedule a showing 2 times due to illness and then the medical emergency that followed and they said I wouldn't be able to view if I reschedule again. Clearly I don't wanna rent from a place without understanding or professionalism anyways. Steer clear folks.

Experiencia fantástica: Matik was great! They let me tour a handful of places and although some of them weren’t the greatest, the price was always great for what I would have been getting. I forgot who I toured with, but she was very kind and helped any questions I had. I’m posting this about a month and a half after moving in, and I love the place so far!

Experiencia negativa: Absolutely NO good SHAM

Experiencia negativa: Are you looking at reviews for Matik to manage your property? Here’s our experience. We own a property in Rochester, MN, and after many years of self-managing, we decided to hire a management company. When we looked into Matik, we noticed they had plenty of “okay” reviews from renters, but almost nothing from property owners. Now we understand why. The contract sounds helpful at first. They say if something needs to be fixed, don’t worry—they’ll take care of it using their “sister company.” What they don’t clearly explain is what that really means for owners. Once we saw the accounting, it was shocking. Repairs and maintenance were extremely overpriced. For example, lawn mowing was charged three times a week at $70 per visit for a very small yard. A plumbing issue that normally costs $350–$500 was billed at $1,680. And that was just the beginning. At the end of the day, any “profit” depends on what’s left after their sister company submits all the bills—which usually means there’s nothing left. In some cases, you may even owe money. We terminated our contract as soon as we realized what was going on, and there is a little something coming to their mail soon.

Experiencia negativa: I made an appointment with this “rental company” and when the day came for my showing no one came. Even though I confirmed it with the “receptionist” lady. And so I waited around for someone to come and then I called the company and told them I was waiting at my confirmed appointment time and she had the nerve to say “oh you were actually making an appointment that day?” all I can say is incompetence. And I’m so glad I never rented with them. And I drove all the way from Iowa. And they are just a waste of your time. I’m also guessing their “apartments” they rent aren’t even decent, despite the pictures they post online.

Experiencia fantástica: Just signed a lease and Amariah was a huge help making the process go quick and easy!!

Experiencia fantástica: Organized company , helpful and professional staffs helping you finding your place. I closely worked with Amariah in this company. She helped me to prepare my document and apply for the unit. I am new to US and procedure and she was super helpful in making sure that the documents are correct. Additionally, she was very responsive when I needed to talk to her both in email and phone. Overall great experience in communicating with this company and Amariah . I would definitely advice

Experiencia negativa: Poor communication, lack of transparency, and disorganized processes—these are just a few of the major issues I encountered with this management company. Working with this management company requires an excessive amount of patience and tolerance, and instead of making the process of renting easier, turns it into a nightmare. I was in the process of renting an apartment from them, which ended up taking around two weeks. The person showing the unit had little to no information about important details—such as a recent water leak and other issues with the apartment—and advised me to contact management directly. When I did, they told me they’d get back to me but never followed up until I reached out again. This lack of communication happened repeatedly. They consistently failed to respond to inquiries or provide clear answers, dragging out the process unnecessarily. After finally resolving everything and deciding to rent the unit, they suddenly mentioned a requirement—a 3-year rental history—that was never listed on the website or apartment posting. That led to the deal falling through. Overall, they wasted two weeks of my time with poor communication and a lack of professionalism. I wouldn’t recommend dealing with them unless you’re ready for a frustrating experience.

Experiencia positiva: I recently experienced a maintenance issue, and Marcus responded promptly to assist. He dedicated several hours to troubleshooting and made multiple trips to gather the necessary parts. While the issue ultimately required the expertise of an electrician, Marcus made every effort to resolve it himself. I appreciated his persistence and transparency—after exhausting all options, he acknowledged the limitations of the situation and appropriately escalated the matter. This issue is not yet resolved. I value Marcus's commitment to resolving issues promptly and to the best of his ability. His professionalism and dedication are always evident and greatly appreciated. That being said, this is only my review on that particular interaction with maintenance.

Experiencia fantástica: It is one of the best experiences I have had as an immigrant, and I cannot thank you enough.

Experiencia fantástica: They were great i got all my questions answered and she was very patient with me and my wife. Very good experience well above what I was expecting

Experiencia fantástica: Mary has been amazing to work with. She has been kind and considerate while showing the property we are leaving to prospective tenants. She has been so understanding of our dog being there and took the time to bond with her when she first met her to make sure she wasn't nervous when she came while we were away. Just incredible!

Experiencia fantástica: Winona is one of the hardest workers I know!! She rarely takes time off because of her commitment to the company. She is very patient with clients and does a great job walking clients through the different processes!! I definitely recommend Matik!!

Experiencia negativa: Awful communication! The 1 star reviews are for a reason, you've been warned ⚠️

Experiencia negativa: If you are renting in Rochester I would do everything in your power to rent from a different company. There were many issues with Matik during our unfortunate years of being their tenants including poor communication (don't respond to emails and then avoid calls), incomplete maintenance requests (without a dishwasher for 3+ weeks) and attempts to charge you for damage that was already present on the property. If you end up renting from Matik, take pictures of every inch of the property during move-in as they will charge you for existing damage. Good luck!

Experiencia fantástica: Winona was amazing to work with! So helpful, kind, friendly and knowledgeable. You are very fortunate to have her representing your company. I also greatly appreciate the text number with Mary answering my questions. There is always something you wonder about later and Mary on the text has been great. I am very impressed with your website as well. I like the pictures n listings. A category I would like is on appliances available. Range: gas or electric? Water heater: gas or electric?, separate unit per household? Washer n dryer in the unit? Or on site? Dishwasher in the unit? Heating; gas or electric baseboard? Air conditioning: central air or individual units? How many units? How many thermostat's? Mail boxes or inside mail and package delivery space? We use Amazon n other delivery services n want a secure location for delivery You have a wonderful service with great staff. Tusen takk! ~~~Ann Bryson ~~~Alden, Minnesota

Experiencia fantástica: Colleen is so fantastic! Kind and friendly customer service!

Experiencia negativa: Repairs are not done on time and the repairman does not give proper notice when he actually does show. I have wasted several days waiting around for maintenance to arrive and it never does, and they don't communicate to reschedule either. Management blames it on the owner- What exactly are you managing then? We've been fighting to get repairs done since we moved in. Particularly, there has been a reoccuring issue with mold but the person I spoke with attempted to gaslight me about the mold I was seeing with my own two eyes. Some of these repairs are ones issued by Red Wing HRA but since July these fixes still have not been made. When you call to complain they become rude and unprofessional. Repairs still have not been made but they have wasted a lot of time gaslighting us on the issues with the unit. Mold, lack of hot water and when we do get hot water it is SCALDING at 166+ degrees! Sagging ceilings, peeling paint. Absolutely no control over the temperature of your own unit, it's been over 80 degrees inside in winter but you can't open windows or they fine you! It was filthy when we moved in, previous tenants had left rotting food. It was in a worse state when we moved in than when we toured and someone had clearly gained entry to the unit through the compromised front door, vandalized the walls, and left trash around. The maintenance man the owner goes through is condescending, unprofessional, sexist, and racist. NEVER arrives on time, when he bothers to show at all, and gets upset with you if you ask him when he's coming. Absolutely terrible to rent from.

Experiencia positiva: I thought they were good but last 2 apartments I applied for, they don't call when they say they will, and it magically disappears off the market right before I get money down. I think this is racism so I filed for an investigation to be done.

Experiencia fantástica: Was a really smooth transition into my new home an Matik Management had Great Communication throughout an was able to get Everything taken care of quickly stress free. Was Thankful how nice it's been working with everyone with no hassles

Experiencia fantástica: It was super easy to get in contact and the process moved along easily! Matik was very professional and flexible with me to get me into my apartment! Special thanks to mary Bakken for all her help and patience! Thank you Metik!

Experiencia negativa: They don’t show up for the showings. When you reach out to the main office to see if someone is meeting you, to get told they don’t have time before their next showing. But we are in my appointment time and no one seemed to care that I was waiting on them. Mind you I sainted for 10 min after our meeting time and after I seen the Matik company car drive right by. I can only imagine the headache I saved by knowing what I know now. I can’t rent through an unorganized company.

Experiencia negativa: Extremely poor customer service, two weeks and still waiting for action to be taken on a roof leak in my townhome causing damage to my ceiling. Can't get a return call to the voicemails I have left.

Experiencia negativa: Possibly the worst landlords I've ever had.

Experiencia negativa: I honestly should have known better. When i walked into the office i was talking to the head counter person and was told of a person who wanted to renew their lease but they already swiped a tenant in under them and were forcing them to move, even showing their apartment while the tenant still resided there. They were complaining about push back but stating how they were going to get the new tenant in. Because they listed the property before the tenant was even moved out. That should have been my sign to not work with this company. But against my better judgment and my gut, i threw down the $300 deposit because I was told that if my application was approved it would go towards it, denied and i would get it back. Due to unforeseen circumstances I tried to withdraw before my application was approved or denied, and they are telling me that i forfeit the $300. When i had discussed with them in person i was led to believe that $300 forfeiture only happens when your application is approved or denied. Not before hand when it was being processed. So since they held the application still in pending, they had me forfeit the $300 to cancel my application. An application that is already paid for. They are stating its for holding the residence off the market. As if they would have had someone in for it in 3 days. Which doesnt make sense since if you are not approved, it would be the same process but without them getting your $300. Dont go with this company guys. Their policies are ridiculous. You dont even get to see the lease first before putting your $300 down. You dont get to understand what you are signing up for in full. Hence why they want you to forfeit that $300 if you back out after submitting an application. I was told after application approval thats when it would be forfeit. Now im finding out its after your app is submitted. I was told where to sign and missed the very small part of a sentence where it says ‘if you back out before approval’ They dont tell you before hand if you will be paying one deposit or a double deposit. Keep that in mind if you mistakenly apply here only having one months deposit. Reality is, i just paid $350 for no good reason. If i had been denied, it would have been $50 for them to process my application, and zero for them to re list the property. Think about that. This place is not worth the time, the money, or your stress. Talk to someone who just wants your application fee to apply. Dont put $300 on the line like I did. It doesnt make sense that you can have $300 back if denied, but you cant if you back out before. It honestly doesnt make sense that you have to throw $300 down before you ever even get to see the lease your signing. Its shisty business and I am sure they love when people back out for what ever reason. Family emergency, another apartment approved you, job decided to send you somewhere else, what ever it may be. Its the first company I have seen do this, I will no longer support companies that do, because it will make it common place among the industry. I will also note this property had already been on the market awhile, and i wasnt allowed to view more than one. Go talk to dwell or one of the other property management places. Save your money. Matik’s policies are out of this world, they take your money, and from what I have read in the reviews (really should have looked) they pawn everything off on the property owner even though they themselves are managing your rental. Yuck.

Experiencia negativa: Worst management ever. Iv put multiple maintenance requests in and they never get completed. They blame it on the landlord. What is the point of you managing then? No point. The maintenance requests are so old they finally just went in nd put they were all completed when they weren’t. We had a mouse in our apartment for months. They wouldn’t do anything about it. Put a maintenance order in they said. Nothing was done. I’m fed up. They have been nothing but unprofessional. The day I came to view the apartment they showed up with no keys. My freezer was completely full of mold. My walls look black. Bathroom is full of mold. But they are painting the outside of the building to look like a damn skittles commercial. Iv got so many more things I can list. I’m sick of wasting my time with these people.

Experiencia negativa: I am sharing my review on behalf of my friend who just moved in there less than two weeks ago. There is no coax connection for internet, which is odd especially in this day and age. Even more weird because when he toured the place, there was internet connection. But nonetheless, no issue, spectrum came out and told us they can put one in with the ok from Matik. They would have to drill into the molding on the outside (no wires, pipes, etc would be affected) plus, looking around the building, OTHER PEOPLE HAD IT DONE. So we didn’t think it would be a big deal. As the newer generation is growing their families and internet is a booming market (working from home and such), you’d think this would increase their willingness to WANT to do this especially because it would increase their property value. At no extra cost to them. But my friend was rudely dismissed and told no instantly without hesitation. He even mentioned that other people had it done and they didn’t want to hear it. I am very displeased with their unwillingness to expand and grow… as my family and friends move here, I am making sure they do not rent from Matik especially because most of them work from home.

Experiencia fantástica: Had made a work order yesterday a the next day is was filled by one of there IHS employees. Showed him the problem and he knew what it was happening with in a few seconds thank you Malik

Experiencia negativa: If the average renter had 3x the $1000 a month you want for a studio apartment they would own a house. But nah keep buying single family homes, turning them into triplex’s and renting them out for $1000-$1200 a month.

Experiencia fantástica: Stephanie went above and beyond! She stayed way past closing to help me with leasing paperwork and has always been available whenever I called.

Experiencia negativa: Landlord changed to Matik during the lease. Either the landlord or the management company (probably both) are have to be some of the most incompetent people I’ve done business with. First repair person (knowledgeable and nice) came in and recommended furnace to be replaced a certain way because of the previous problems, new contractors came in and replaced the furnace the same way as it was; likely to cause the same issues as before. The contractors, if you can even call them such, that come in for repairs seem to be amateurs, and the cheapest option possible. Cheap work shows!

Experiencia negativa: Terrible experience overall. Do not trust getting in involved with any property under their management. Update 2/8/24: I live in apartment 1204 at 220 Broadway Ave S and my experience with this company has been beyond disappointing. I cannot understand how people “in charge” on residential maintenance don’t care at all when it comes to residents concerns. My advise for any incoming resident is to find another property. The place is overpriced. In my case they didn’t even know the unit was initially furnished but they notified last minute and didn’t even change the monthly rent despite me bringing my own furniture. They were completely unreasonable asking me to pick up the apartment keys at their office when I arrived from the northeast coast with my luggage and no car because they couldn’t find a way to leave the keys somewhere in the building though there’s the hotel lobby on the second floor. All of the maintenance requests were never addressed until I contacted the management MONTHS after. Lastly, the neighbor on the 12th floors is terrible leaving garbage on her door as shown on the pictures. But this company does not care about residents well being AT ALL specially Mariah Vaugh whom I’ve been in contact throughout my lease. Do not get involved with this company. This is my advise.

Experiencia fantástica: Stephanie was very, very helpful ! Answered all of my questions, Was very patient with me and did not try to rush me. I would highly recommend Matak Management.

Experiencia fantástica: Yuridia was very helpful!! She didn’t rush me off the phone and she gets a A++!

Experiencia fantástica: Michelle and Tom at Matik rescued me from a frustrating property management experience. The organization and professionalism at Matik was the best I have enjoyed in 20 years of owning rental properties. When it was time to sell my properties, I received great returns on every property with zero hassle. They handle everything. I cannot recommend them highly enough. A+

Experiencia negativa: Horrible Company. 1st time I went to see the property Smoke in the building caused Asthma attack and allergic reaction reaction from opening the door without stepping inside. They refuse to refund rent and deposit despite never moving in or accepting the move in checklist.

Experiencia negativa: I own one of these units and the owner of Matik Tom Hill may be one of the most worthless people I have spoken to in my life, I have an issue with some loose siding that I’ve been reaching out to since April with no response. I wouldn’t trust this guy to manage the cart corral at Walmart.

Experiencia fantástica: We recently viewed a house with Yuridia as the leasing agent. She was very pleasant and informative. Showed up on time and also brought us back in for a second viewing. Pleasant and accommodating in every way. Thank you Yuridia for all your help.

Experiencia negativa: I am a homeowner who has lived across the street from a matik managed house for years. When both apartments in this house were vacant, there was a squatter who entered the building through an unlocked window. It was after business hours so I contacted matik and informed them of said squatter. Matik’s response was to have me call the police instead of managing the property themselves. A few days later, the window was still open and the squatter was still there. I called and reminded them that property damage was imminent if no action was taken on their part. Even if the one squatter was removed, he was bringing friends to the party. Matik finally responded by temporarily barring the windows. Tenants eventually moved in and the bars were no longer needed. I am aware that I will get a snarky response. Once again, I am a homeowner who has never rented from matik. EDIT: No, Matik, I will not be contacting you to further waste my time. I look forward to never dealing with you again.

Experiencia negativa: I did not plan to detail why I gave Matik Management a one star review, but Tom Hill’s response has forced me to do so. Instead of staying neutral and resolving conflicts like a “professional” manager would do, Tom leads a bullying, unfair HOA Board with lies and illegal actions against us. He makes false claims about our little dog biting members of Tealstone. He invades our privacy by coming up to our front window and taking photos of an object on our kitchen table. He assists the Board in creating a new rule #12 which is a vague, subjective rule tagged with a large $500 fine. Then he proceeds to fine us illegally $4500 in nine days. Later he has to rescind the fines at the advice of his attorney, but adds his/HOA Board attorney’s fees to our ledger. He also participates in an effort to get a restraining order against my wife, by coercing our neighbor to file for one. The day we were served the Board had a party to celebrate and the only association member invited was our neighbor. We could hear Tom and a Board member coaching our neighbor during the zoom call hearing. The judge insinuated that the request was frivolous and denied it. Our fines are over $15,000 and now Tom and the Board have threatened to foreclose on our house. These fines and fees are illegal, but HOA Board’s have almost unlimited power when it comes to disagreements with members. It has been an emotional roller coaster being harassed and bullied by an unfair Board being advised by a bully manager. We asked them to agree to neutral mediation, but they refused. We have had to hire an attorney to protect us from their constant harassment. This is a brief explanation of the one star rating I gave to Matik Management. I have several additional examples of how poorly we have been treated by Tom and the Tealstone HOA Board, but I think you get my drift.

Experiencia fantástica: Nice company to work with. Sharon was happy to answer any questions during the walkthrough and everyone seems upfront and interested in helping

Experiencia positiva: Karen was very responsive and kind!

Experiencia fantástica: We had very positve showing with your agent Sharon. We viewed 822 S Lakeshore. She was timely and very professional. An asset to your Company. Thanks

Experiencia fantástica: They do repairs quickly and with quality The staff is very friendly and Knowledgeable. They pay the insurance and taxes and do all the paperwork so when it comes time for income tax it makes it easy. We decided to sell the property. We had it listed with 2 different realtors , they did not sell the property. We decided to have Matik sell the property. Tom was very creative and the property sold quickly for more money than we expected.We are very pleased overall with Matik.

Experiencia fantástica: We are new to Matik Management and the Rochester community. Their staff (Leasing Agent Sue and office staff) were exceptional! They made time for us on very short notice and were responsive and amazing. So grateful for them! We have a new home!

Experiencia fantástica: Katie is super patient and helpful over the phone. Staff is friendly. The owners are very personable and great to talk to!

Experiencia fantástica: Management was great to work with! Highly recommended!

Experiencia fantástica: Sharon gave us a great tour, she arrived promptly and was very knowledgeable about the property. Thank you !

Experiencia negativa: Literally stealing people's money. The only management company in town that REQUIRES a $300 deposit to just apply for a location and then if you're approved but something happens and you aren't able to take the location they steal your $300. Recommend looking elsewhere for housing.

Experiencia fantástica: Sharon was friendly and professional. I have done two virtual showings with her and she is very knowledgeable of the properties that she shows. You can tell she is passionate about her job and it shows in her outgoing demeanor. I look forward to being a possible tenant of theirs in the near future.

Experiencia fantástica: Great experience and Sharon the agent who showed us our to be new home was very kind and professional.

Experiencia negativa: Do not be deceived by Matik. The first few months of your rental/lease will seem picture perfect, easy, and stress free (besides how filthy the property was when I moved in). After living in the place for a while, Matik will demonstrate in the end they are a company with little regard for the tenant (as can also be demonstrated by their unprofessional and combative responses to Google reviews). Upon notification two months prior to end of lease that I would not be renewing the lease, I was informed that there would be a couple showings a week. Sure - no problem. Matik’s definition of “a couple” seems to differ greatly from that of the average person. What began as truly a couple of showings a week turned into multiple showings almost every day for a couple weeks. I was trying to find someone to take over the last month of the lease, but if I had known they would be so inconsiderate I would not have asked to make that happen - the amount of showing was outrageous. If they scheduled a showing, they do not care if you have prior arrangements. I spoke to a Matik rep on the phone to let them know that a showing would not be possible the following day due to a prior commitment and her response very snippy was: “Well you should make it work.” Matik will have a really hard time believing one of their associates was snippy, but this can further be verified by reading other reviews. Finally, not being able to stand being disrupted every day every week all the time, I moved out with time remaining on the lease. Shockingly after moving out but still having paid the rent and still with time on the lease and not planning on relinquishing the property until the lease was up,Matik stopped contacting me about showings and would do them unannounced. This resulted in awkward moments where I would stop over to the property and encounter individuals who were trying to see the property or encounter the company and prospective tenants in the middle of a showing. I’m almost positive MN law requires 24 hrs notice or good faith effort to contact the tenant before showings. Save yourself headache, money, and time and do not rent from this company.

Experiencia negativa: They have a business across the street from the hotel I work they party and always have cops they need to be shut down they can't control their own clients

Experiencia negativa: Definitely not recommending this company ever. Our apartment flooded multiple times yet nobody helped us. The sink leaked from the previous renters yet nobody marked that and charged us for multiple things. It flooded every single heavy rain fall and we sent multiple emails out and photos yet nobody came to help nor check up on us. Multiple personal belongings were destroyed because of their negligence of the building. Everyone in our building can say that the landlord and workers suck and don’t respond. The only time they really cared was for money in their pockets. We even found a cereal box that the previous renters left beside the fridge but whoever”inspected” the apartment apparently didn’t find it. Did matik or the landlord replace any belongings? No. Definitely scammed us and wish we could give zero stars. Also our apartment had silverfish and highly likely has black mold from the heavy rainfall coming from the cracks of the building.

Experiencia negativa: I cannot reccomend this place. I complained for months about the lack of hot water in the triplex and the other units had complained for years yet their solution was to just turn up the old heater that did not have the capacity for one unit to take a shower let alone threee.

Experiencia positiva: I enjoy Katie's services every time i go in to drop off my rent payments very sweet and helpful. Has always a great smile and positive attitude

Experiencia fantástica: Tom at matik management has been thorough in managing our townhome H. O. A. dues and seeking bids for services needed at our residences. He takes photos of all of the grounds and homes to show where improvements or repairs are needed. Appreciate his services.

Experiencia negativa: Horrible management company. We have one month left of our lease and they started showing our property without a 24 hour notice. We were told that if we have a door shut, they would not open it. My husband placed a note on our bedroom door stating that he is working and on a conference call. The management company opened the door and he proceeded to point at his headset and computer and they still continued to talk. They also said that there would be one showing, but they had 2 back to back. Would never rent from them again and can’t wait to be gone.

Experiencia fantástica: Always listens and very fast at responding. Very good at keeping members informed. They are professional and know what to do.

Experiencia fantástica: I'm shocked by all the poor reviews Matik gets. I've had precisely the opposite experience those reviewers describe. The truth of the matter is, quite simply, I have never worked with a property management company that is as responsive, professional, courteous, and timely and punctual as Matik. Coleen is just incredible. I love how women-centric the company is. Whenever I need assistance with anything, they're right on top of it. My Rochester journey has seen me face down a lot of demons and Matik has been central to keeping me in a good home that has been directly supportive of my health and well-being. I love my apartment, I love my location, and I'm always reassured when I speak with Matik staff about something like getting a medical support animal addendum, which they couldn't be more accommodating about. And I love working with Stephanie from IHS on repair and maintenance issues. I do find Matik is super responsive when it comes to repairs. I can't recommend this group of fine young women enthusiastically enough to renters-- and I have to imagine that if you're a property owner you can't do better in Rochester than to have Matik administer your properties.

Experiencia negativa: DO NOT RENT HERE BY ANY MEANS!! My husband and I were straight up scammed by this company and they leased us a condemnable house. The electrical system was completely rusted, there were holes in the floors and walls, sharp rusty objects, broken glass, a caving foundation, and mold so pungent it made us gag. The city deemed it unlivable by sanity means alone outside of all the structural issues. Don’t let this happen to you!

Experiencia fantástica: Matik Management is absolutely astounding as a whole. Stephanie and Colleen are always so kind and helpful. They both made me feel so welcomed and taken care of in all circumstances. They go above and beyond for their clients. The maintenance team is as well wonderful. One time on a holiday, I didn’t have hot water and someone came out the very same day to fix it. That kind of service goes such a long way. I could go on and on with all of the amazing things about Matik but the overall experience I’ve had with the company is utterly remarkable. By far, the best rental company there is in Rochester! Thank you for everything!

Experiencia fantástica: Our guide today was very personable and kind! Thank you for the wonderful experience!

Experiencia fantástica: We have a very good experience with Matik Management as we lived so long there without any mentainence issues on a very reasonable rent amount. Manager of Matik Management Colleen Bolton is such a helpful person. Have no regrets to work with Matik.

Experiencia negativa: Rented for over 5 years at the same property sent us a lease to renew ever year except for this year , so figured the owner might've wanted to sell found a place lease ends at the end of June but Matik wants us to pay for July as well. Bad place to rent from poor communication and bad management.

Experiencia fantástica: Very responsive and professional. Nice to still be able to still be able to tour homes and get a feel for the space .

Experiencia negativa: If I could give this company no stars I would. I would not use this company to rent from. I rented a house that was filthy when I moved in along with a number of things that were not working and or broke. I moved out of the house 5 months later and they charged me for cleaning certain parts of the house when I left it 100% cleaner then it was when I moved out, also charging me for light bulbs that were supposedly burnt out. I'm sure Matik Management is going to comment and say that they are just following the renters stipulations on the contract which is fine, but why wasn't the house as clean as they wanted it and all the light bulbs working when I moved in to the house. Just saying!!

Experiencia fantástica: Colleen is always friendly and helpful. She shows that she cares about her job and always wants to make sure that your questions are answered. I've never had a bad experience with Matik and Colleen is a big part of that.

Experiencia fantástica: My interaction with Tom Hill from Matik Management was highly satisfactory. When I had questions and concerns regarding an issue, he was quick to respond and resolved the issue in a way that was professional and fair. I appreciated the assistance he provided and look forward to working with him again in the future.

Experiencia fantástica: The lady who showed us the apartment was very welcoming with a very positive attitude. Very down to earth and humble. She was very easy to not feel nervous or anything. She was just a breathe of fresh air and I wish more representatives were like her. I'd use matik management just to have her as my guide and to help find a place to rent . Very very great experience today and look forward to anymore I might have with her. Thank you

Experiencia positiva: I met michelle for showing me an apartment at 820 north broadway #302. She was there when I got there,she courteous and answered any questions I had.

Experiencia fantástica: Shannon was very helpful during our showing

Experiencia fantástica: Went to look at a 2 bedroom apartment that me and my friends are looking to rent in Elgin Minnesota. The one that showed us was on time and very up front about the apartment and the process it'll take to hopefully be approved.

Experiencia fantástica: Sharon was friendly, upbeat, positive and helpful.

Experiencia fantástica: Tracee was kind and efficient, and especially helpful in getting us the exact information we needed about our possible future homes. She made sure to answer all our questions and was able to set us up with the next steps we needed to take in the rental searching process.

Experiencia fantástica: Stephanie is amazing! She responded very quickly to all my questions and was so kind.

Experiencia negativa: Would give 0 stars if possible. I viewed a place for rent yesterday 2/18/2021. It was a nice place yes but no one bothered to tell me that you needed rental history. But I was told from Sharon when I viewed the place and from Stephanie on the phone that they do accept cosigners so I was gonna do that today while filling out an application just to be told from one of their other office workers that this company doesn't allow cosigners. I wasted my whole afternoon on this company for nothing. I would not recommend this company to anyone looking for a place!!!

Experiencia fantástica: I spoke with Stephanie and she was very professional and helpful regarding our lease.

Experiencia negativa: They aren’t very understanding with renters. I wouldn’t rent from this company. I didn’t know other management companies were better until I started working with others to rent a place :/ it sucks too because most of the time, people were nice. Their policies are not renter friendly, which is probably even more necessary (to be renter friendly) during these times. Maybe others will have a different experience. Better off working with JMC or Infinity. Update 2/10/21: Comment from company below states the house was on market and had scheduled showings, which is incorrect. I found an ad on Facebook to help someone end their lease sooner (May versus June); their was no scheduled showings yet since the house was not for rent yet until end of May. I never asked to take it off the market; it wasn’t in the market yet. Things happen; I understand there’s policies, but there was no understanding. I no longer could help the couple move out from their lease sooner. Unfortunately, I paid the penalty :/ It’s better to work with companies with a little more flexibility. This company is not one of them... During these times, every dollar counts. They don’t care for that. Policies are policies. Very impersonal. Their comment goes to show they don’t even know which client they are talking about. It’s probably a general response to any complaint.

Experiencia fantástica: We lived abroad for 5 years and now live out of state. Michelle and the team at Matik Managment are always very quick to respond to our tenants needs and let us know what is happening and what our options are. They have an abundance of resources to help in dealing with any problems/concerns that arise from plumbing to lawn maintenance. Additionally, we have never gone a month without tenants which is great for an investment property. Thanks!!

Experiencia fantástica: My experience with Claire & Stephanie was absolutely amazing , they helped with everything I needed & did it with the most positive energy! I called a bunch of times and they answered each time with the same good energy and answer every question I asked very throughly .

Experiencia fantástica: I have been a vendor for Matik Management and Ihs for roughly 3 years now Liz is very responsive in getting payments to me on a timely basis and Kristen Decker at Ihs is also very easy to work with.I appreciate the professionalism in which both outfits conduct themselves.

Experiencia fantástica: Everyone is so helpful and understanding, they all do what they can to make sure you are happy and comfortable in your home.

Experiencia fantástica: Staff are nice and helpful. They are responsive to my needs during my stay.

Experiencia fantástica: Very responsive every time I call to help with emergencies. Professional and well organized.

Experiencia positiva: We discovered that the self clean function on the oven wouldn’t work. So I sent in a work request, and the tech was out a couple days later. Lo and behold, it’s time for a new oven! In spite of back orders and shipping difficulties, our new shiny oven arrived a few weeks later, actually ahead of schedule. It literally took the guys about eight minutes to install it. I barely had time to clean underneath! Thank you Matik.

Experiencia fantástica: Devin is always 100% prompt and so very helpful. She has always been a pleasure to work with! She's very friendly, courteous and knowledgeable.

Experiencia positiva: We’ve depended on Matik to manage our property for a decade and have been generally pleased with their services; they take the hassle out of being a landlord. They answer our questions and concerns in a timely manner and have maintained consistency in tenant occupancy and quality.

Experiencia fantástica: I have been working with Matik Management for a rental property since June of 2014. They are knowledgeable, helpful, and answer all of my questions in a timely manner. They are honest and give valuable opinions and professional ideas. I appreciate their hard work.

Experiencia fantástica: Sharon was extremely helpful, accommodating and friendly during our final house tour. I could not have felt more welcomed or supported. Highly recommend Sharon and Matik Management for your home rental needs.

Experiencia fantástica: I rented with Matik for 1.5 years while in lived in Rochester. I cannot say enough positive things about them. They were responsive, professional, timely, and always helpful. Interacting with them was easy and it really made my time living in Minnesota a great experience. I would recommend them to anyone moving to the area looking for a place to rent.

Experiencia negativa: Poor management company that will scam you ANY chance they get. In particular when in the move out process. I would never rent from them again OR recommend them to my worst enemy. They'll cheat and rob you. I sent them a letter stating that I will take them to small claims court if they do not give me my security deposit, they're breaking the law to steal from people.

Experiencia fantástica: Matik has been great to work with. They are professional and responsive. It’s been a great overall experience.

Experiencia fantástica: I started renting from a property managed by Matik right before the COVID pandemic really kicked off. When it did, Colleen was so helpful in making sure that I knew my options and helping me to get everything taken care of. When I needed to vacate my apartment early, she made sure that everything i needed was clear and easy to understand and followed up with me to ensure that everything was done so that not only could I break my lease in a timely matter, but also so they could get the apartment rented. I never felt like I was just $$$ to them, but that Colleen and everyone in the office truly valued me as a tenant They also worked very well with the owner, Steve, who was also a joy to work with and rent from. Had it not been for COVID I would still be.very happily in my apartment.

Experiencia negativa: Let me start off by saying this. Matik management has been sending multiple emails to us trying to get us to write a review. So here is mine. We rented through them for a year. During our move in inspection we found some things that needed fixing so the guy doing it said I would receive a call within a couple of days. Never received a call... So I called them and they basically said they have never received anything from our move in inspector... Which I got a report that I know they got as well saying what needed to be fixed. Anyways finally got that fixed. About a month later our sink started to leak. IT TOOK 6 MONTHS to get the sink fixed. The only reason they fixed it was cause I was going to withold rent and report them to housing authority. It also took 3 times for the maintenance guy to show up when he was scheduled. I'll never go through Matik again

Experiencia fantástica: Matik has been managing properties for me since July of 2017. Every mngt co will say they treat your property like their own, very few do. Matik is one of those few. Every question or concern I've had has been addressed within 24-48 hrs, and the work they've done has been exceptional. Probably the biggest advantage of working with them has been their approach to their own business. Many mngt companies will take on much more than they can handle. In doing so they will of course lose important things through the cracks. Matik has been very strategic and methodical in their growth and expansion. This has allowed, in my opinion, for the best service possible in any given phase of their growth. I've been very pleased with the working relationship I have with them, and this all stems from the high caliber individuals the owners happen to be. Leadership matters, and Matik's work is bearing this out every day.

Experiencia fantástica: Matik has been managing our property in Rochester for a bit over a year now, and they've been quite a good fit for us. I usually work with Cori and Colleen, who are both very professional and great about keeping me in loop about the issues with the condo that need my attention, without taking up too much of my time. The maintenance fee and work order charges are reasonable as well. Communication and follow-through has been usually very easy. Happy with the service!

Experiencia fantástica: We have rented from Matik Management for Almost a year. They are very professional and responsive. like any home we have had a few maintenance issues and they have been right on it. Sending someone to fix the problem quickly and professionally. I am so glad we rented from them I highly recommend this company. Wonderful people to work with.

Experiencia negativa: Do not rent from these people! They never respond, completely unprofessional, and you will never get your security deposit back! Had to file a small claims court case to get my deposit back! They have garbage properties, with a bunch of hoodlums living around you! I REPEAT DO NOT RENT FROM THESE JOKERS!!!

Experiencia negativa: ZERO stars. Very unresponsibe and unprofessional. We've sent 2 emails and left a voicemail about a bird issue. According to Matiks response on other 1 star reviews their policy is as follows "Our response time goals are the same day if before 3pm, and if after 3pm the very next business day". It's been weeks since our emails and 2 full business days since our voicemail and we still have not recieved an email or phone call. Avoid doing business with this company at all costs.