HCM Property Management

Experiencia fantástica: I have been working closely with Renee Cubillas, Property Coordinator at HCM Property Management in Irvine. Renee has been very effective in resolving any issue that has come up with my rental property. I recently had a question and she went above and beyond in explaining everything to me. Thank you, Renee.

Experiencia fantástica: Easy and Fast and affordable. They do all the work and walk you through the process. Found a renter quickly and they have a portal where I can keep track of everything. Highly recommend.

Experiencia fantástica: Gabby helped us out with getting settled into our new home and she went above and beyond to give us a great experience. Thank you, Gabby!

Experiencia negativa: As a renter, I had very negative experiences with HCM from 8/2025-11/25. I had similar experiences to other 1 star reviewers. Pay attention to how HCM responds to negative Google reviews by discrediting and changing the narrative - this is how they will respond to you as a tenant or landlord. HCM included their Director of Operations in emails where they threatened unwarranted financial hardship and used other coercive practices, which to me suggests a larger issue with this company that isn’t isolated to one employee. I reported them to BBB and several other outlets due to inappropriate business practices and treatment of their customers.

Experiencia positiva: After moving to Orange County from out of state, I needed to find a place to live ASAP. Gabby at HCM Property Management was a lifesaver! She was super responsive and professional, making the whole leasing process a breeze. From showing me properties to handling the paperwork, Gabby made everything seamless. If you’re looking for a hassle-free rental experience, I highly recommend reaching out to Gabby at HCM Property Management. Update: I removed one star due to how maintenance requests were handled over time, including the failure to properly address a broken refrigerator that I did not originally provide. The lease terms strongly favored the owner, which left me feeling unfairly disadvantaged in how the situation was resolved.

Experiencia negativa: I initially had a good experience getting into the property, but everything went downhill after that. Maintenance requests took forever, especially during move-out, with little to no communication. When I broke my lease, HCM did not relist the property for the two remaining months, charging me full rent and a lease break even though I finished my initial lease. They also sent me inspection requests post move out even though I didn’t have the keys, which made no sense. Their portal repeatedly double-charged me, and the company is nearly impossible to get ahold of to fix billing or maintenance issues. Overall, extremely frustrating and disorganized. I would not recommend renting through HCM Property Management.

Experiencia negativa: I used HCM Property Management for over a year, and the experience was absolutely terrible from start to finish. During their management, a major water leak occurred that ended up costing me over $30,000 to repair. HCM claimed this was due to “long-term wear and tear,” but I seriously question this explanation. A problem that requires $30,000 worth of repairs should never happen without any prior warning, inspections, or preventive notice. Their oversight and monitoring were completely inadequate. Throughout the entire process, HCM only protected the tenant’s interests and provided little to no protection for the landlord. If you are a property owner considering using them, this is a huge mistake. Things became even worse when I decided to stop using their services. They failed to properly inspect the property, yet still sent me a final “repair list.” They gave me two options: 1. Pay the money myself, or 2. Let the tenant handle the repairs When I chose to have the tenant fix the issues, their attitude immediately turned hostile. They simply said they would deduct the money and stop dealing with it, which was NOT our original agreement. The property should have been returned to its original condition — that is basic responsibility. Even more unacceptable: • They completely missed a pile of trash dumped in a corner of the yard during inspection. • The tenant did not pay utility bills, and those bills arrived after the keys were returned. • When I contacted HCM about this, they told me to go chase the tenant myself. This company is extremely irresponsible, unprofessional, and unreliable. I am writing this based on real, firsthand experience. I strongly advise any landlord or property owner to stay far away from HCM Property Management. This is a company that simply should not be used

Experiencia fantástica: Imy and HCM team are very helpful in the posting and finding a new tenant.

Experiencia negativa: They ask for alot of intrusive information and then they back out...I'm not sure what's going on but very unprofessional. It seems like they are stealing info. Be careful

Experiencia negativa: Very non professional, I don't understand why they would ask for my retirement and investment details, when my paychecks clearly sure I was over 5x what the asking price was. The women who I worked with, did not respond to any calls I attempted, and was very short with her emails. Don't recommend.

Experiencia fantástica: Thanks Dianne for helping us rent a beautiful house!

Experiencia negativa: Unfair Charges, Poor Communication, and a Lack of Reasonableness Our experience, especially at move-out, was incredibly disappointing and financially punitive. From the start, there were issues: we were even asked to pay the owner's default internet bill from our first few weeks in the home, which we had to proactively deduct from our next month's rent. This set the tone for a relationship where the burden of proof and payment was always unfairly on us. That pattern culminated in unjustified move-out fees. While we accepted legitimate charges (like a forgotten HVAC filter), the company levied several unfair fees that show a complete lack of goodwill. The primary issue was being charged for builder defects. We were charged $66 for a screw in the kitchen island that was left by the construction crew a fact that should had been documented during our exit walkthrough when we identify nails and screws exposed. We reported multiple builder issues (like windows that were improperly sealed, which let in excessive dust and made my family ill). Despite this history, our concerns about the builder's screw were completely overlooked at the and we were charged $66 for one screw. Tell me why would some need to place a screw in a kitchen island. The most egregious charge was $426 to repaint the entire home because we missed one small touch-up area. This is disproportionate and feels like a money grab. The person that came to do the repairs to the cracked walls several times give us the paint we became friends because he spend a lot of time at the home. Reason we were confident that our touch of paint would blend right in but because we forgot that one area they needed to repaint the entire home and charged $426 which is 40% of the amount. Bottom Line: Be prepared for aggressive charges, poor initial billing, and a refusal to acknowledge context or pre-existing issues. Document everything, but know that reasonable explanations may be ignored. We felt zero sense of fairness or justice.

Experiencia fantástica: I would like to give a big shout-out to Luisa Jimenez, the accountant at the HCM property management company. She responds incredibly quickly and is always efficient when addressing any questions I have. Luisa has helped coordinate with the owner and resolve many accounting-related issues that had been unclear for a long time. She is detail-oriented, professional, and has a very pleasant attitude. Communication with her is always smooth and easy. It’s truly rare to find someone so responsible and efficient. Luisa absolutely deserves a five-star review!

Experiencia fantástica: We have been with the smaller agencies for more than 10 years. This time we thought we should give HCM Property Management a try. We live in Australia and it has worked out brilliantly for us. We really enjoy and prefer the process driven / corporate approach to managing properties. eg. Renting and maintenance. It is clear, concise, easy and quick. They have separate teams that can act and be proactive immediately concurrently on multiple tasks. New tenants have just moved in. Looking forward to working with the HCM PM team. Thanks Lenny, Dianne, Renee, Dalia, Ana, Connor, Luisa, and Diego.

Experiencia fantástica: Good service, enthusiastic and I am very satisfied with this company. Gabby Lopez was extremely helpful. Thank you HCM Property Management.

Experiencia negativa: Our deposit was $3460 and once we turned in our rental we received $410 back. When leasing with this company you can kiss your deposit good bye. We took care of the property and paid on time always. Instead of carpet cleaning they opt to charge you for new carpets etc , hefty cleaning fees and hefty repair fees.

Experiencia fantástica: Imy has been incredibly helpful throughout our transition to getting our home rented. She takes the time to explain each step of the process clearly and thoroughly. She's also proactive and not afraid to step in and help us get everything organized as we prepare to move out of state. I'm truly grateful for her support and would gladly recommend her to any other landlord.

Experiencia fantástica: HCM has been great so far, easy process to rent and get moved in. Renee was very helpful when we had plumbing issues and resolved everything the same day.

Experiencia fantástica: HCM is very efficient and does an excellent job that's truly satisfying !

Experiencia negativa: They have no telephone service. I went to a house 2 times and there door lockbox system did not work. They never contacted me to help. How can they run a business like that?

Experiencia fantástica: My tenant is a little bit over attentive to details. However the customer service, like Renee, responds quickly to the tenant’s request as always. It’s very impressive.

Experiencia fantástica: Imy helped us rent our current unit and was incredibly efficient and helpful along the process. She was very understanding of our situation and worked with our tight timeline. Even after moving into our unit and experiencing some needed repairs, she has still been working past typical business hours and assisting my husband and I to get things sorted out. We are very grateful to have a good contact point with HCM

Experiencia fantástica: I've had a fantastic experience with Lenny Spangler and Dianne Carlyle with HCM Property Management Company. They're responsive, professional, and genuinely care about both the property and finding a qualified tenant for my property. Maintenance requests are handled quickly, communication is always clear, and they go above and beyond to ensure everything runs smoothly. It's rare to find someone so dependable and proactive in this industry—I highly recommend them to any property owner or tenant looking for peace of mind. I chose the right property management company, and I intend to stay with HCM Property Management Company.

Experiencia fantástica: Recently our house needed some maintenance. Renee Cubillas was very responsive and prompt to get a couple of quotes for us. She arranged the repairs with the tenants. Everything was fixed in a very reasonable time frame. She is very pleasant to work with. Thank you, Renee. 5-star service! Gabby Lopez has been our property manager since August 2023. She has been very responsive and attentive to our needs. She recently found a right tenant for us, when the property was on the market only for 2 weeks. She handled everything from the start to the end, while we were out of town. The process went very smoothly, and was a lot easier than we expected. Kudos to Gabby for the job well done.

Experiencia fantástica: Gabby has been a pleasure to work with from the start. She has made the process of leasing my property easy and stress-free. I highly recommend Gabby and her team at HCM.

Experiencia fantástica: Moved into an apartment managed by HCM that needed various repairs. Bronwyn was amazing throughout the whole process. She was great at communicating with me and keeping me in the loop. Everything was repaired in a timely manner.

Experiencia fantástica: I've been renting for years, and I can confidently say this is the best experience I've had with a property manager. Gabby is responsive, organized, and genuinely cares about the tenants. She is supported by a great staff including Ana who handles maintenance requests. The entire team is always respectful and professional when they come out. With both Gabby and Ana communication has been excellent. Whether it's a building update, repair scheduling, or just checking in, I’ve always felt well-informed and taken care of. If you're considering a property managed by Gabby, you’re in good hands. Highly recommend.

Experiencia fantástica: Bronwyn Luke our property coordinator is the best! She's super helpful and friendly. She's very much so on top of things and whenever there's an issue she gets things done quickly. We feel like we are in good hands.

Experiencia negativa: ⸻ Also report this company at the BETTER BUSINESS BUREAU. WARNING: Do NOT rent from HCM Property Management. This company is an absolute nightmare to deal with. Their rental practices are shady, their communication is pathetic, and their professionalism is nonexistent. Renters beware — HCM will nickel-and-dime you for everything they can. In my case, I was renting from someone I considered a friend, who later brought HCM in to manage the property. From that moment on, things went downhill fast. Now they’re trying to charge me for damages and issues that were already present when I moved in. I provided photographic proof — dated and documented — but they blatantly ignored it. They can’t prove the damage wasn’t there, yet they continue to withhold my money. It’s a disgusting way to treat tenants. They refuse to have a real conversation. Instead, they hide behind emails and texts, never answering the phone or being available when you call. It’s cowardly and completely unprofessional. And here’s the kicker: they charge you just to renew your lease. Yes, you read that right. A renewal fee — even when rent increases. They also expect you, the renter, to do all the legwork — take the pictures, document the condition, submit reports. Meanwhile, they sit back and rake in fees. I’ve never dealt with another company that pulls this nonsense. Maintenance requests? Mysterious ones kept popping up in the portal — things I never submitted. And when it came to inspections, I saw ONE person in two and a half years, and he was in and out in less than five minutes. That’s the extent of their so-called property management. I’m beyond fed up. I’ve documented everything, and I will be taking legal action. If you’re considering renting a property managed by HCM — run the other way. Take photos, take videos, record every conversation, and prepare for a battle if you ever expect to get your deposit back. This company is dishonest, disorganized, and disgraceful. Rent from them at your own risk — but don’t say you weren’t warned. Response to the Owner: Let’s be clear—the property owner selected the move-out date, not me. I was fully willing to stay through the end of the lease, and I have text messages to prove it. I did take photos and submitted them through the required online form. If your employees failed to properly process that information, that’s on your team—not mine. I still have all the photos, and the owner is not being truthful. I even checked in on the handyman during the work—his performance was sloppy at best. As for your so-called “good faith adjustments,” check your math. You sent me a $36 refund, which doesn’t even begin to cover the inflated and unreasonable charges. Those fees are absurd. Lastly, HCM absolutely lives up to the reputation it’s earned: dishonest, disorganized, and disgraceful. I’d also add deceptive and misleading to the list.

Experiencia fantástica: Worked with Gabby and Vivian to resolve different issues and they are both super efficient and pleasant! People like them confirm my decision of choosing and staying with HCM!

Experiencia fantástica: So far this has been a wonderful experience. I especially want to highlight Dianne Carlyle, who went above and beyond to help me. She was always available to answer my questions, explained everything in detail, and made sure I felt confident every step of the way. Her professionalism and friendly attitude really stood out.

Experiencia fantástica: The review is for Bronwyn. I recently moved into a house in Lake Forest and had my first service request for a few sink repairs and a fan in laundry room. Bronwyn was extremely helpful in setting up a vendor to come fix the problems. He was attentive to my needs and provided great communication and service. The vendor provided was very friendly, completed the job in timely manner. Thank you Bronywn and HCM.

Experiencia fantástica: Update in 2025. Working with Connor, he is the Repairs Supervisor. A lot of stuff I need to done in my house. It requires a lot of different specialty,for example gutter, landscaping, floor and so on. it’s a such a complex project but Connor gave me different solutions and go over with him one by one. Never work with people like this, so impatient and professional. I will recommend to all of my friends to use HCM They have been helping me since 2018, and they are great, Ana is very helpful. reply to my email very fast, not sure how did she do it. Throughout the year, my house needs inspection and some other stuff. HCM has been very helpful to us.

Experiencia fantástica: Working with Gabby was a wonderful experience! She responded very quickly & made the move in process seamless.

Experiencia fantástica: Gabby Lopez has been great to work with! She’s been extremely helpful with getting us settled into our new rental and finding immediate solutions for any issues we might have. Another thing I appreciate too is that she is very quick to answering emails, calls and texts! I look forward to having her as the property manager for our rental. Thanks for everything Gabby!

Experiencia fantástica: Renee has been an absolute pleasure to work with. She is incredibly prompt, always provides updates, and ensures that every request is handled efficiently. Her professionalism and dedication stand out, as she consistently stays on top of everything. I truly appreciate her excellent service and couldn't be happier with her support.

Experiencia fantástica: We’ve been an HCM clients for over a year. Always professional and responsive to our needs. Recently Ana handled a service request promptly for our property. Thank you. Updating review to reflect excellent service we recently received from HCM via Renee. They took care of a dry wall patching issue and sent a contractor who did an excellent job. Thank you once again. Sayem Uzair Irvine, CA

Experiencia fantástica: As a condo owner living abroad, I find that HCM and my property manager Lenny provide me with peace of mind at a very reasonable price. I highly recommend them for their expertise in the local market and their professionalism.

Experiencia negativa: I’d give 0 stars if I could. I showed up to do a tour of one of their properties when they informed me that it’s available for viewing at 1:00 pm on 12/08/2024. Me and my roommate showed up to check it out. I sent the code to the HCM text thread in order to get access to the code for the lockbox that holds the key. I got an automated response text saying that I’m not authorized. After calling 3 different HCM numbers and the line ringing for 3 minutes each call, I gave up and left. Upon giving up, I get an automated text from them saying “thank you for viewing the property.” Which is ironic because I’ve been here for 30 minutes and still haven’t seen it.. Poor first impression.

Experiencia fantástica: The HCM Management team was very quick and professional. I am glad i chose HCM to manage my property. Lenny, Dianne and Diego were thorough and friendly on all questions I had, and they provided excellent services.

Experiencia fantástica: Outstanding Property Management Experience with Ms. Sarahi Leyva at HCM Property Management ⭐⭐⭐⭐⭐ Moving into a new home can be both exciting and challenging, and our experience with HCM Property Management truly stood out thanks to the exceptional service provided by Ms. Sarahi Leyva. From day one, Ms. Leyva demonstrated unwavering dedication and professionalism in addressing every concern we had with our property. When we encountered issues related to maintenance requests and property concerns, Ms. Leyva was always the first to respond. Her meticulous attention to detail and persistent follow-up ensured that every problem was resolved efficiently and effectively. Whether it was coordinating repairs, managing communications with contractors, or simply keeping us informed, Ms. Leyva handled everything with grace and expertise. What sets Ms. Leyva apart is her genuine commitment to her clients. She goes above and beyond to ensure that all promises are kept and that our living experience is seamless and stress-free. Her proactive approach and ability to anticipate potential issues before they arise have given my wife and me immense peace of mind over the past five months. Moreover, the entire team at HCM Property Management reflects the same level of excellence and dedication that Ms. Leyva exemplifies. Their responsiveness and reliability have made them a trusted partner in managing our property needs. We are incredibly grateful for the outstanding support and unwavering commitment from Ms. Leyva and the HCM Property Management team. If you're looking for a property management company that truly cares and delivers exceptional service, we highly recommend HCM Property Management. Their expertise and heartfelt dedication make all the difference. Thank you, Ms. Leyva, for making our property management experience nothing short of excellent. We look forward to continuing our positive relationship with your team! Sincerely, Dr. Britt & Dr. Britt

Experiencia fantástica: Andrea has been on top of everything. We have new home and expected items have needed attention. She’s been great getting vendors out, following up and timely.

Experiencia fantástica: Gabby has been a pleasure to work with! She is extremely professional, responds very quickly any time we've had a question or needed assistance, and got our property rented in less than a week after it was vacant for nearly 30 days with a another property manager. So glad to have her on our team!

Experiencia fantástica: Gabby and the HCM team took care of us from beginning to end with patience while providing excellent service. Before we found Gabby, we had a rough go with another property manager who was unable to rent our property for nearly a month. Once we switched to Gabby & HCM, she had our property rented out in 5 days once it hit the market at the original rental price we sought.

Experiencia fantástica: We have been at an HCM Managed property for a year now and love it. Everyone on the team has been professional, reaponsive and easy to work with. Big shoutout to Renee, Ana, Mariel and the rest of the team that keeps the place running smoothly!

Experiencia fantástica: I have been renting a condo for the past six seven months through HCM Property Management. I have nothing but great things to say about the entire experience. The staff quickly addresses any concerns and gets repairs done in a timely manner. I can easily get in contact via text message with questions or regarding things that need to be addressed. The staff that has assisted me in a professional and kind manner include Renee Cubillas, the property coordinator, Gabby Lopez that assisted with signing the lease and other issues, Ana and Mariel. I highly recommend this company.

Experiencia fantástica: Absolutely flawless and quick to get us into our place! We saw a home and Gaby was so amazing with the application process and she was very thorough not to mention kind and helpful! Such a great help and clear on what was needed ! Thank you for everything! This company is great! Especially Gaby!

Experiencia fantástica: I rented out my property with the help of Gabby Lopez. She is very trustworthy and instantly responsive for all the questions I have. It was pleasure working with her!

Experiencia fantástica: After talking with a few local property management companies, we decided to go with HCM because we felt very easy talking with Ms. Gabby Lopez. From the beginning, she explained clearly what we should expect and walked us through the whole process and worked with us in completing the required documents. When the condo was ready, only took her one week to find us a tenant and rent the apartment. We are definitely very happy about our decision to have HCM manage our property.

Experiencia negativa: I am extremely upset and frustrated with the service provided by HCM Property Management. Upon moving into the unit, I encountered a severe water leak in the bathroom, which subsequently affected the neighbors below me. During the investigation, HCM discovered extensive mold, which they claimed had spread everywhere, necessitating the complete replacement of the bathroom stall. It is hard to believe that the mold spread so rapidly solely due to the recent flooding; it seems likely that the mold was pre-existing and not properly addressed before I moved in. HCM Property Management insisted that my insurance should cover all the repairs, adding to my financial burden. The repair process has been excruciatingly slow and poorly managed. It took them two days just to remove the bathroom stall, and they placed dryers to dry out the wood, which took about two weeks. During this period, the workers only showed up for four days. The day before the insurance adjuster was scheduled to visit, they hastily removed the tub and the rest of the bathroom, then disappeared for five days without any explanation. When I contacted HCM Management, Ana informed me that they were waiting for the insurance payment. It has now been over five days since that conversation, and I have not received any updates or calls from them. I have been living without a functional bathroom since the beginning of the month, far exceeding the initial two-week timeframe they promised for completing the repairs. I have been forced to use the bathroom at the community clubhouse, which is incredibly inconvenient and unacceptable. The lack of communication, the slow pace of repairs, and the overall mismanagement by HCM Property Management have caused me significant stress and inconvenience. I would not recommend their services to anyone based on this experience. They have failed to provide even the most basic level of customer service and have shown a complete disregard for the wellbeing and comfort of their tenants.

Experiencia fantástica: After researching property management cos. in OC, we decided to go with HCM and we have not regretted our decision for one second. Gabby walked us patiently through the onboarding process and helped us lease the unit very quickly. She and her team have been superb in answering our queries and helping resolve a tenant issue. Very pleased with the great work and service!

Experiencia fantástica: We came to use HCM property after not having much success with another company. HCM was amazing. Very thorough, excellent communication and they were able to rent our place so fast! I wish we had started with them from the beginning! I’ve had a great experience so far.

Experiencia fantástica: Dianne went above and beyond for us. We could not have secured our new home without her. She was attentive and quick with her communication. Thanks again Dianne!

Experiencia fantástica: Gabby and Sarahi helped facilitate our move and answered our myriad questions regarding lease and policies. They're very pleasant to work with! Also shout outs to the maintenance team (Armando!) for their rapid response and helping fix up the lights around the house.

Experiencia fantástica: HCM was diligent and accommodating during our process of repairs in our apartment. We were met with fantastic communication and understanding with our concerns.

Experiencia fantástica: My husband and I had the best experience. Dianne did an amazing job helping us with our process. From the very first time we spoke to her we knew we were in good hands, she is attentive, knowledgeable, and professional. We are so pleased to have worked with her.

Experiencia fantástica: HCM is a very good and understanding company when it comes renting! I have rented through them for 3 years and I have 0 complaints. Very quick maintenance responses as well as help from the main office. If you can I recommend Ana Hicks!

Experiencia fantástica: HCM has been great so far. Our agent, Gabby Lopez, has been great to work with. She is responsive and genuinely cares about us have the best experience as renters. Thank you, HCM, and Gabby!

Experiencia fantástica: Lenny manages my rental property and He is great! Lenny is easy to reach, responsive to my inquiries, able to handle tenant issues professionally, and very reliable! The whole team at HCM was very professional and I am looking for a long relationship with them. 5-star services!!!!

Experiencia fantástica: This is one of the better ones. They’re quick to get back with any questions and are so polite. Dalia is great! She recently helped me with an issue and even followed up to see how things went!

Experiencia fantástica: Candidly, when I first moved in to the home that HCM manages, they were an absolute DISASTER to deal with. My point of contact (Paul) was rude and non-responsive. He would never follow through on promises. I had countless issues including water intrusion through the master bedroom window and yet these repair requests seemingly fell on deaf ears. Management was no help. I copied my leasing agent, assuming she would help because of the representations she made prior to leasing and yet she only responded with rude condescension. The Director of Operations, Ken, an attorney like myself, treated me and my emails as though he was a "typical lawyer" battling an adversary rather than dealing with me as a human being paying a considerable amount of rent for a home and desiring things to be as-promised. Having said that, EVERYTHING changed once Renee Cubillas was assigned as my primary point of contact. The experience with Renee could NOT be any different than what I initially experienced with HCM. Renee is quick to respond, attentive, expedites necessary repairs, is polite and courteous, and has incredible follow through, always ensuring the job gets done and I am satisfied with the outcome. I do not know if the problem individuals in management remain, but I assume not given my interactions with Renee. Clearly something changed for the better around the time of Renee's hire. The previous point of contact would use excuses such as "I manage way too many properties to be able to follow up with you on a regular basis"; this has NEVER been the case with Renee. So, assuming Renee is an example of how HCM now operates, and is not an anomaly, I can confidently recommend them.

Experiencia negativa: My experience having this company as a property management has been very poor. They never call you back when something needs to be taken care of. They legally broke our lease and took money from my deposit for a plumbing issue caused by roots that was specifically detailed in the lease that the owner would be responsible for. They didn't mention anything for 6 months and waited less than 30 days prior to moving out. Because I didn't have the money for a lawyer I got screwed. I would never rent from this company again.

Experiencia fantástica: I had a great time with HCM Property Management! I'd like to personally shout out Dianne Carlyle for being so easy to work with and helpful during our application process. She was able to help us with all our needs and we are all very grateful for the time she put in.

Experiencia fantástica: I'm currently a happy tenant in a house managed by HCM. They are quick to respond and use a modern app to handle rent and maintenance which makes things simple. Dalia has been prompt and helpful with all of our issues. When our heating went out this winter she had us back up and running in no time. Thank you!

Experiencia fantástica: We’ve been tenants on HCM since January 2019, they are professional and quick to resolve any issue. HCM Property Management and their staffs are always very prompt, very friendly and helpful. I had some maintenance issues that needed to be addressed and Renee coordinated with me and the maintenance people to have the issues fixed in a timely manner. It was pleasure working with Renee and Gabby. Thank you HCM

Experiencia fantástica: This is one of the best property management companies I've worked with. Renee is spectacular and handles all work orders and appointments for us and even follows up after regarding the work and experience. I am a tenant currently but if I had other properties to manage this is a group I would want to trust with the responsibility. The response time is always prompt and any issues/maintenance have been addressed as such and I know my tenants would be happy.

Experiencia fantástica: My rental property process with Dianne, Gabby, and Lenny has been such a relief! Onboarding my property was quick and once a tenant was contracted, the info upload to the Owner Portal was near immediate! They're all very responsive and work cohesively. I have really appreciated the rental experience with Dianne; she is transparent and communicative. As a first-time landlord, this is super important to me. I had additional an question regarding my account that took a phone call to the office to resolve for which Dalia was excellent and patient in providing the information I needed. Looking forward to continuing the relationship with the team at HCM. Many thanks to Dalia, Dianne, Gabby, and Lenny!

Experiencia fantástica: HCM Property Management and their staff is always very prompt, courteous, and professional. The team always has a timely response to fix or solve any issues. In particular, Andrea was prompt to get an issue resolved for our community and we couldn't be happier. Thank you!

Experiencia fantástica: Ana at HCM is very helpful and thorough. I had some maintenance issues that needed to be addressed and she coordinated with me and the maintenance people to have the issues fixed in a timely manner. I might also add that the maintenance person that was sent was knowledgeable, friendly and knew what he was doing.

Experiencia fantástica: I highly recommend HCM Property Management for their excellent services in leasing my rental property. As a new rental owner, they made everything easy and stress free. Gabby Lopez, the assigned leasing agent for my area, is quite efficient and was able to lease my property within a very reasonable time. I am very grateful for her professionalism , expertise and dedication .

Experiencia fantástica: It was an absolute pleasure working with Sarahi with HCM Property Management. They were having an emergency leak on one of their properties in Anaheim. She was on top of her game, was very responsive in getting a plumber out there to fix the active leak . Very responsible

Experiencia fantástica: I’ve been a tenant on a property managed by HCM Property Management since February of 2021. I am very pleased with the work of the HCM team. The staff is very friendly and helpful and they have a convenient modern application to pay rent, open services requests and upload and retrieve documents. I want to give kudos to Ana Hicks, the real estate coordinator. Ana has been a great assistance for me over the years, she is always ready to help and answer all my questions or needs very quickly and friendly. She constantly provides updates on any service request while coordinating with vendors to help getting the requests completed of as fast as possible. She does a great job at making sure that I as a tenant am satisfied with all the services rendered through HCM.

Experiencia fantástica: It was an absolute pleasure working with Gabby and HCM Property Management in renting one of their properties! Smooth, efficient and stress free process! Gabby was very attentive and responsive at all times! From the application process to sealing the deal and making sure we were happy with everything! Easy to communicate with, fast responses and everything was electronic and transparent. Would absolutely refer them to friends and family and also to businesses looking for a property management companies. HCM Property Management is the way to go! Gabby was amazing and a pleasure to work with during a usually stressful process. Thank you

Experiencia fantástica: The property where I reside recently switched over to HCM and Lydia has been my point of contact. I’m very pleased with the level of service and attention she gives when I have issues and questions. Very responsive, willing to help and always following up. Exactly what I’m looking for

Experiencia fantástica: Just moved into our new home with HCM Property Management and I have nothing negative to say at all. The entire process has been the easiest I have gone through when moving. Gabby is the main individual helping us since the beginning and she is the best. I have yet to experience someone be on top of customer service like she has in this industry. Everything from viewing the home, filling out the applications, and moving in has been a breeze. I would highly recommend everybody to move forward using HCM Property management. If you get the chance to work with them, especially Gabby, I promise you will not be disappointed.

Experiencia fantástica: Best experience! Gabby helped us from the moment we inquired on our current unit and couldn’t have been more pleased with her performance and consistency. She made the process stress-free and was there to answer all our questions and concerns with complete transparency at all times of the day. 100% recommend for anyone interested!

Experiencia fantástica: I am a property owner. My experience with HCM Property Management has been exceptional! Properties have been onboarded quickly and efficiently and communication has been regular and thorough during every step of the process. I would recommend HCM as your go-to property manager!

Experiencia fantástica: Thank you to Gabby, Paul and Albert for taking care of us in a timely and caring manner. Best tenant experience we've had! I just want to add that Lydia, the repair coordinator is amazing and responds very quickly. Are are repairs have been done in a timely manner.

Experiencia negativa: As the property owner, I had a terrible experience with HCM. They allowed a tenant to cause $10k+ in damages, break the lease early, did not collect rent or penalties, lost track of the tenant, and unreasonably withheld important information to me. There were huge failures with HCM from the beginning starting with the background check. The tenants should have never been approved to rent the unit from us, but HCM somehow pushed them through. They tenants broke the lease and did not pay rent and HCM never notified me. The tenants left 10k+ in damages (~4 months rent) and HCM took no responsibly for it and somehow allowed the tenants to just leave without collecting any additional funds. They did not even tell me that the tenant was not paying rent or that they caused all the damages. HCM refuses to send them to collections or take any legal actions to recover funds. Even getting my keys from them was a disaster. They had the incorrect key counts and gave me a key that said unknown. From my own personal experience, they will put bad tenants in your units and then do nothing for you when things go completely sideways. Please stay away as they are horrible at their job. They will cost you tens of thousands of dollars in the long run.

Experiencia fantástica: as a tenant of the house, I am very pleased with the work of the HCM Property Management team. A convenient modern application plus communication with the coordinator made the registration process very comfortable. I want to mention Ana Hicks, real estate coordinator. thanks to her, all meetings were scheduled to eliminate comments, the rent was recalculated, and much more. Ana always answered all questions very quickly and friendly. thanks to Anya and the whole team of HCM property..

Experiencia fantástica: As a property owner and tenant , I can’t speak high enough about this property management company. They are professional and quick to resolve any issue. I worked with multiple departments and I’m extremely happy with their services and representation. I hope my relationship with them will continue as did for the last year. Professional, reputable and friendly customer service. They have 5 star rating for a good reason. Thank you for all your help!

Experiencia negativa: I had the unfortunate experience of dealing with Gabby, and I must say it's been quite frustrating and horrific. My move out date was in April and it's been about 3 months, and the situation is still unresolved. Communication was ok while I was a tenant and maintenance services were quick and easy to accomplish. Luckily most things were through a portal. I've been a great tenant for over two years; paying everything on time, reporting anything that needs service, and being a good neighbor. This review is for after the move out though After my move out, communication dwindled and it was hard to get a response in regards to my security deposit despite multiple follow-ups. When I finally did get a response back, it was to say, "I'm surprised, your SD should have been sent out last month." - which I still haven't received 2 months later after the supposed send date. On top of that, they had me contact the water management company to pay my water bill that was left over after move out (which I did but was waiting for proof of payment), and then charged me again for it by deducting it out of the security deposit along with a postage fee for sending me the check (which I didn't agree to). When asked why I was being charged for it, she said she "assumed" I didn't pay for it. We all know what that word signifies. Serious lack of communication, professionalism and accountability Glad that I'm almost done with dealing with them. They supposedly sent my check out yesterday without confirming if I had paid yet and if it was ok to charge me for postage or if I wanted to come pick it up. I tried being nice in the beginning but some people just walk all over you if you're too nice I would NOT recommend working with them if you are a renter. They could care less about you

Experiencia fantástica: the first time we have signed a contract with HCM. We don’t know much about HCM regulations and work requirements. After Lenny’s explanation, we are happy to accept it. Dianne is very efficient in leasing, and we were very happy that she found a tenant in a short time. In the future, I hope to give us more advice on dealing with the problems between landlords and tenants. This may be more fulfilled. Looking forward to abide by professional knowledge and fair attitude to handle the relevant affairs of both parties. This is our expectation and dependence on HCM. Thank you to your teamwork.

Experiencia fantástica: We’ve been tenants on this property since November of 2021 ever since it was changed to HCM our requests for services, repairs and other maintenance issues have been done in a timely manner. Shout out to Ms. Ana Hicks who is always updating us and makes sure that we as tenants are satisfied with all the services rendered through HCM. Also a 5 star service to Ramon who’s there to fix the issue in both of the bathrooms.

Experiencia fantástica: Working with Dianne has been one of the best experiences that I have had while working with a management company. She is always quick to respond and is very friendly. Happy to be renting through a company that has employees like her. Great customer service is hard to come by these days!

Experiencia fantástica: The property managers are always quick to respond and provide friendly and helpful service. The handyman who came out to help with a garbage disposal replacement was on time, worked quickly and cleaned up after himself. We have been very happy with the service we have received thus far.

Experiencia fantástica: Me and my girlfriend was looking for a bigger spot since we out grew our single bedroom apartment. Then we came across this property, and had checked it out since we was just up the street from it. We then contacted Gabby to view the home. Gabby was very helpful and gave us a lot of information on the home. Her response time is quick, even though we knew she had more homes to show but she still stopped and helped us out. Once we moved in, we had other question about the homes which she had got answered for us. She very helpful I would definitely recommend to other to go thru hcm

Experiencia fantástica: I met Gabby when we found a property that we were interested in renting. I have to say, she gets things done! She jumped right into action and fulfilled every promise and made us feel at ease with our transition to our new home. She checked in with us frequently and was also really pleasant while making sure we had a great experience. HCM in general has also been a company that we’ve had a pleasure in working with so far. Everyone is super friendly and is on top of their stuff.

Experiencia fantástica: Dalia and HCM were very prompt and helpful when we needed a service request completed. I haven’t run into any problems and we’ve been well-accommodated so far into our lease.

Experiencia fantástica: HCM was extremely helpful renewing our rental property to look like a new house. In particular, getting sub-contractors to repair, refinish and repaint the property. He installed a new bathroom and kitchen with all new fixtures and appliances. Repaired the porch roof, and sub-flooring. Steve Patton (CEO of HCM) was most invaluable in getting the best bids for this project and finished in record time. Thank you Steve, Gabby, Lenny, and Dan for your hard work on this project. Kevin Sullivan

Experiencia fantástica: I was so very impressed from start to finish about the professionalism and convenience of each step. Signing up for the in person viewing was quick, all via text, with a very professional verification service. The visit was quickly followed by a check in text asking if we wanted to apply, which we did. Transition from automated service to person was fast! Dianne Carlyle is fantastic!!! She helped guide us and was incredibly responsive. She was also kind and funny, which is not necessary, but certainly a plus that put us at ease. Also, the property is obviously everything we wanted at a great price point. We saw two other places with another property management company the same day and the contrast between the two was stark. The other places had serious defects that I felt were not acknowledged because the asking price was still high AND the agents were not as good as Dianne. Total process was from viewing to approved was 2 days and now we are happy as clams!

Experiencia fantástica: HCM is very professional and they prepared my house to be rent within a month and found tenant within a month. All process was completed within 2 months. I am so happy working with HCM specially Lenny and Gabby . Thanks so much .

Experiencia fantástica: Dianne was extremely helpful and accommodating! I went and saw a condo on a Thursday and told her I needed to sign a lease immediately and move in that weekend and she was able to get everything done in that 24 hour window. Dianne was very nice and answered all questions. I would definitely recommend her.

Experiencia fantástica: Have been with HCM since March and have been very happy with their service. Had a horrible experience with a non paying tenant and a property management company that did not know what they were doing. Switched to HCM once tenant was out and very quickly found what seems to be a very good tenant so far. They have been very professional and easy to work, and not to mention cost effective with their management fees. This has meant a lot after having gone through the previous horrific experience. Would definitely recommend them!!

Experiencia fantástica: Gabby, from the LA Leasing Department with HCM, has since day one, been a pleasure to work with! She is quick to respond, always helpful, and kind. I have contacted her about things outside of just leasing and she still goes above and beyond to get me what I need or answer any questions I may have, quickly too. If you need a reliable leasing agent, I highly recommend working with Gabby Lopez! Thank you!

Experiencia negativa: RENTER BEWARE: The most frustrating, nonsensical experience I have ever had in dealing with a supposedly reputable company. After my application was accepted, I was instructed to pay a $1,000, non-refundable fee WITHOUT getting a copy of the lease and the terms. What?? When I asked for the lease and terms before I sent money, Gabby, the agent, told me I should just go find another property, that she had spent enough time with me, and that she would be re-listing the house. What a way to do business!! Extremely unprofessional. After much texting with Lenny (the Director of Operations), the lease agreement was finally sent. And it was 34 pages. Again, what?? Also, for the privilege of them renting the house to you, will pay a $190 "document preparation fee". Not to mention they represent an owner who doesn't have gates up leading to his backyard pool (it is a law), provides no storage and would not allow any on premises, and would have you maintain the yard, watering and mowing the grass! And none of the utilities paid by the owner. Unscrupulous!

Experiencia negativa: BE AWARE, HOMEOWNERS! Don't choose this if you are looking for a trusted company for your home! This company can fabricate the work order documents and charge you incorrectly! We worked with HCM as a tenant home in Irvine. When it is time to move out, we follow their guideline and schedule professional cleaning and carpet cleaning companies. After both professional cleanings, we walked through with their company representative, who approved the total refund and said he never saw that clean home as "move out." It took 22 days for them to return the deposit, which we kept following up. On day 22, we had to go to their office to pick it up in person. They had an "invoice" ( not a receipt) from the company for power washing the garden wall, lubricating the sliding door, and patching the two small nails. The estimation was 255$, and we got charged 190$ for patching work. I called the company to ask about each item should be billed separately, so I am responsible only for nail patching work. They told me, "THEY DID NOT PERFORM THE JOB," so there is no receipt for completing the job with the address I provided. I followed up with Gabby Lopez and made a deal about it.I asked for the "receipt" . After a minute, she created another Invoice for only the "paint job" with the charged of 190$. This incident proved how they created "invoices" and added any number they liked, either charging the tenant or making the homeowners believe what they charged! Homeowners, stay away if you are looking for a trusted company for your home!

Experiencia fantástica: Luisa brought clarity and accuracy to many transactions that were previously confusing on our owner statements. I appreciate her reorganizing the year to date statements as prior statements were choppy in dating and numbers were off! Please pat yourself on the back, Luisa, because this is much clearer in understanding for me as an owner and for our CPA.She is an asset to her role.

Experiencia fantástica: HCM has been great since day 1, they are quick to respond to requests and comments. I highly recommend this company to anyone! Diego does a fantastic job in explaining their pricing tiers! I would definitely recommend them!

Experiencia fantástica: Absolutely love their efficiency! I reached out to Luisa to get an income/expense report and she got back to me in no time. HCM has met every expectation. Thank you guys!