Property Solutions of Middle Tennessee

Negative experience: I have had a very frustrating experience with PSMT employee Kim. I reached out multiple times and she never responded. When she finally acknowledged receiving my voicemail, her excuse was that she was too busy. She claims letters were sent regarding my HOA dues, but I never received anything. When I followed up, instead of trying to resolve the issue, she simply told me to talk to a lawyer — which is completely dismissive and unprofessional. I hope management addresses how resident concerns are handled at this office.

Negative experience: Shysters. This is a newer development with tge last home sold/occupied early this year (2026) we were charged $35 per month for a little bit of common grounds that they rarely maintained and then increased it to $50 per month (after 1 year of occupancy for me) stating they need more money. We had at the time 1 very short walking path that looped back on itself that was almost completely grown over before they finally cleared it up. Its now growing over again. It's sand based over the grass with crushed rocks of different sizes on sloped surface - ankle turner... no stoller can easily be pushed over it. There are other communities that have so much more like a pool and pay less than our original fees. It's been WEEKS going back and forth trying to get the plans for my backyard approved by them. We've informed them the city has given approval. They keep asking for more and more information such as materials cost, contractors license and the list goes on. If you can avoid this property management company at all cost.

Fantastic experience: Kim was very helpful. My issue was resolved in one phone call.

Fantastic experience: I have had contact with the management team at PSMT on several occasions, and they have always been very responsive and helpful, often responding within the hour. Every interaction I’ve experienced or witnessed has been professional and courteous, even when situations were not always easy. It’s clear they truly care about the community and take the time to address concerns thoughtfully and fairly. I especially appreciate how approachable and communicative they are. It makes a big difference knowing you can reach out and feel heard. Thank you to the PSMT team for your continued support and for everything you do for our neighborhood.

Negative experience: Everyone’s negative review of this company is spot on! They take everyone’s money and provide zero amenities and services. Honestly, how is this company in business, and secondly… how is their business practices not illegal? They don’t follow their own covenants and guidelines. Where is our neighborhoods money PSMT? Why don’t you show us the balance sheets that get requested? PSMT couldn’t manage a lemonade stand!

Negative experience: We have had an unresolved issue with PSMT for over a year. (They were supposed to issue a refund check to us back in Feb of 2025) Despite numerous attempts to contact Zack and others at the company by phone and email, we have received no response or communication whatsoever. The lack of professionalism and accountability has been extremely frustrating. At this point, we are being forced to pursue further action simply due to the complete absence of communication. I would not recommend this company based on our experience.

Negative experience: When calling you cant get a actual human. Never received a payment booklet for my HOA fees. I normally pay the whole amount up for the year. Now they charge whether you use a card or check. I know they say it is because they went through a 3rd party but I believe they chose the highest vendor simply because everybody does not charge to use a checking account. Just another way for us homeowners to pay more when you are already charging an HOA fee and there are no improvements in the neighborhood. Customer service at this establishment is horrible.

Fantastic experience: A heartfelt thank you to Kim Holding. She spent a considerable amount of time going through ledgers to help me understand the accounting for my dues. All with kindness and patience. Relieved all is rectified now with her help.

Negative experience: Trash company. Never updates residents on anything. Worst PM company in the United States hands down.

Negative experience: Absolutely the worst management company. Will not communicate w/ you or address any issues you have within the HOA for property. Ive been in my home 11 years and have never had a great experience w this place. Need to clean house or shut this joke of a place down!!

Negative experience: Very unprofessional in their email correspondence. Does not take care of common areas and are full of weed overgrowth, ant mounds, etc. There is high turnover in their office, so you speak with someone different every time and everyone has different answers. No willingness to assist with any of your concerns.

Negative experience: Horrible management. Give out random fines, and then give no explanation, nor do they answer the phone. trust me, do not hire these people to manage your neighborhood and do NOT move into a neighborhood that uses them. They make living there horrible. Edit: In addition to that, this neighborhood is 6+ years old and we have been asking to get the roads paved for forever. Construction has been finished for over a year and still the roads are unpaved. Insane that anyone would hire these people.

Fantastic experience: It's always such a pleasure to work with John. 10 out of 10!

Negative experience: The absolute worst property managers. Never ever waste your time and money on this incompetent company. Our neighborhood has gone downhill and PSMT is to blame. They do not respond to any members of the community. How are they in business?!

Negative experience: A very poor customer service company. They have no one to answer calls so they go to voicemail. They will not return your calls. I would say they suck. They are a good reason people hate HOA’s.

Negative experience: PSMT is a horrible management company to deal with...They pick and choose who gets fined...We get a fine for something but the neighbor across the street has the same violation but no fine ever...We have been targeted since moving into this neighborhood...Not a good feeling at all...No solution or resolution to any problems...They claim the inspector must not have seen it when they came through...So I guess I'm the only one they see...Very frustrating at best...

Negative experience: PSMT has been one of the most frustrating companies I’ve ever dealt with. They provide little to no value to the community and are completely unhelpful when it comes to resolving issues. Communication is poor, promises of meetings or follow-ups never happen, and decisions are made inconsistently and without proper explanation. Instead of acting in the best interest of homeowners, they make the process more difficult and add unnecessary stress. For a company that is supposed to support and manage the neighborhood, PSMT has proven to be useless and not worth the money residents are forced to pay. I’ve give them multiple opportunities before writing this feedback. Please don’t replay and say contact Zack or Caylee because theyare not going to do anything about it but tell me they’re the middle man. But they are more than happy to take the fees every month with providing nothing in return I would not recommend them to any community looking for competent management.

Fantastic experience: Kiley Upton is just the best! She helped us with our situation and was kind, professional and efficient. Thank you Kiley!

Negative experience: Working with PSMT has been a very disappointing experience. Getting them to respond to an email is almost impossible; making online payments with a credit card is a WAY more difficult process than it should be; they do not provide clear instructions; they do not allow an option to set up reoccurring monthly payments with a credit card (or it is not working - I can't tell which because they are so unhelpful).

Negative experience: I live in west wind reserve, beutiful community until this people show up They are forcing us to use an internet service that they chose for us. We cannot opt out and now we have a terrible internet service.

Fantastic experience: I had the pleasure of Caylee helping me with submitting an ARC request to build a sunroom on the back of my home. Somehow when I originally submitted all the necessary documents online for approval it didn’t get attached to my account. I followed up and spoke with Caylee who apologized and said she would submit everything for me and to send them to her email and she would mark it urgent. She actually followed up with me less than 24 hours later that it had been approved. She kept her word and went above and beyond and that’s very hard to come by with people anymore. PSMT is extremely lucky to have her on their team! I expected to have to wait at least a week before hearing anything back but because she is nothing short of amazing I can have the contractors start getting the permits and start on my project. Thank you Caylee for being so helpful and awesome!!

Negative experience: I would give this company 0 stars if allowed. Im not sure what they do all day because it surely isn’t managing properties. At this point I have reason to think I’m paying into a laundering scheme vs an HOA. Repairs are needed in our community that have not been done in years. Every encounter with this company has resulted in poor communication, or better yet no communication because I rarely get a response out of them. The other reviews on this page are revealing of my experience. Shame on you PSMT and B&F Development.

Negative experience: Regarding The Ridge, Nolensville, TN/Michaels Homes/B&F Development: The developer tripled our dues!!!!! now, the very basic maintenance is not being done. The entrance is in complete disrepair. It's an embarrassment! These homes are going for $700-$900K +, this entrance does not reflect that of an almost Million Dollars neighborhood. I see better care or effort made by other developers in lesser valued starter homes. Some sort of Piping work was done, no one communicated to the homeowners as to what was being done. The little home that Michaels Homes owns is a DUMP, dead trees, weeds growing out of the Gutters, weed infested mess. The homeowners request information are basically ignored. After the pipe work was completed, the general maintenance stopped. The front Signage Lighting is broken, we were told it would be repaired, it remains broken for months. A dead Crepe Myrtle that was removed from the from the front was shoved behind the sign, along with beer cans, garbage, broken material, dead shrubs and general disrepair. The weeds around the 2 perk pond areas are out of control. The front entrance Lawn has never been fertilized, it basically Weeds. The entrance signage is falling apart, paint chipping, brocks/stones are broken, repairs are never done. The subdivision is being charged for irrigation, there is no irrigation. There is little to no actual landscaping, No Trees at the entrance, and what is there is not being maintained or the dead landscaping isn't being replaced. Empty Lots are rarely maintained, they're weed infested and some have food containers from the contractors. The Pool is a joke, for over 200 houses it's the size of a Bath Tub, it's should be 4 times the size...the completion was promised last year, it's still NOT DONE. What are our dues being spent on? Obviously not what they should be spent on. If we had it to do all over again, I would not buy into this neighborhood as it's obvious the Builder/developer & PSMT do not care about The Ridge. BUYER BEWARE!!!!!

Negative experience: Not very special.....

Negative experience: We’ve lived at Wellington Place for 14 years — no problems, always kept our yard clean, respected the neighborhood. Now all of a sudden, Property Solutions of Middle Tennessee decides to slap down a bunch of new rules. Fine, rules are rules. But telling us we can’t park in front of our own damn house? That’s beyond ridiculous. Most driveways here are too small for two cars — what are we supposed to do, park in the yard and make it look worse? We’re planning to get another vehicle, and now we literally have nowhere to put it. Instead of solving real problems — like dealing with the actual trashy people who don’t take care of their property — they punish the ones who have done everything right for years. It’s lazy, unfair, and honestly just pathetic management.

Negative experience: Our HOA fees doubled...why? They are forcing us to use an internet service that they chose for us. We cannot opt out. They say the developer signed this new agreement. The developer sold the property to Meritage Homes in 2021. Also, our signed HOA says we pay for common area maintenance, and to provide services not provided by the federal government. Internet service does not fit in this category. I would like to see this internet contract and who actually signed it. On top of all that, the letter states we are paying for pool maintenance. We don't even have a pool!

Negative experience: If anyone sees a property managed by psmt don't buy the house. I hate this company. This HOA should be dismantled.

Negative experience: Constantly harassing. Horrible company.

Fantastic experience: If you are looking for properties solutions Mr. John is the best place to help you guys. Highly recommend to the Tennessee community

Negative experience: I paid my HOA payment in advance or auto deducted from my bank with monthly notices of delinquent which can affect my credit history! Allied Bank confirmed payments received and they don’t seem to know how to correct this GROSS ERROR on their part!

Negative experience: Called multiple times on different days and times and cannot get a hold of anyone. My community never received welcome packets to the new HOA we were transitioned to, and now have all racked up late fees.

Negative experience: HOA is dead slow and they will test your patient to the core. Very bad experience with them. Dont buy any property if the HOA is property solution of middle tennessee. if you want to risk it, go for it. horrible people and terrible policies.

Negative experience: Cannot get anyone to answer calls to the office. Have left several messages and no one will return them. Do people actually work at this office? I went to the office and the message on the door says by appointment only.

Negative experience: Terrible website. Unable to login and no website help. I have lived in the same place for almost 2 yrs and was easily able to login and for several months now , I cannot login in to the website

Negative experience: I have been complaining about a noisy neighbor since 4 months and nothing has been done yet. I have called countless times and sent numerous emails to only get no response. This is the most terrible HOA.

Negative experience: Very unprofessional. Everything that's being said about their lack of communication and transparency is correct. How can we ask for a new management company?

Negative experience: I agree with all the one star reviews for this company and have experienced the same unacceptable level of communication and customer engagement and service. It seems the only way to prompt a response is to leave a review here and receive a template of a response.

Negative experience: This maybe the worst HOA that I have ever had.

Negative experience: Terrible!!! I have called this place so many times; still waiting! My hoa was 30.00 now 45.00 why the increase. I never see this place in my community you don't respond to the people in the community.BAD BUSINESS. YOU DONT KEEP UP THE LANDSCAPE WHAT DO YOU ALL DO

Fantastic experience: Have worked with PSMT for a few years. They manage our community on behalf of the HOA Board of Directors. Blan, John, and Lyndsey are responsive and do a good job for us. They manage our budget, maintain our common areas, pay our bills, and work on enforcement of the by-laws, rules, and such that the Board creates. The money collected by them belongs to the HOA. They work for a flat fee and don’t profit from fines. Overall I think they do a great job.

Negative experience: I have been dealing with them on and off now for about 3 years. They're inconsistent in their policy enforcement in regard to approvals for modifications. They do not acknowledge their lack of equity nor wish to rectify. Would not recommend for any neighborhood. 12/2/24 I worked with the company on an unanswered question from 2022 about in equity when it comes to fence approvals and not enforcing tenants among all members of the community. Was told "Due to the previous documented approvals of fences, they are to be kept where they are. It is unfortunate that all fences were not approved the same way, and there has now been a precedence set." which is a non answer and showing that not everything is approved bed in the same way and lack for willingness to create equity.

Negative experience: If I could leave zero stars I would. This is the WORST company I have ever had to deal with. Their communication is terrible. They do not respond to anything. They are quick to knit pick and send you a “courtesy notice” but when you email them about it there is no response. They are quick to collect their money and fine you but again they ghost you when you have any questions. My HOA money goes to what? I haven’t had an itemized list in 4 years as to what it goes to. Creeksbend was suppose to get a fishing dock, walking trails, and a playground. Do we have any of those ? Nope. They can’t even keep the grass cut for us to walk back to the pavilion but yet they want to send neighbors letters that their grass is to high or that houses need pressure washed in 40 degree weather in December. This whole company is a joke and nothing but money hungry.

Fantastic experience: Kristin took care of a billing error for me quickly. Thank you Kristin!

Fantastic experience: Kristin was very nice and patiently answered all my questions.

Negative experience: Here are some photos of the most recent absolute disaster of this communities garbage situation. This situation has gone on for over a year with no resolution from the HOA. Residents have suggested posting a sign showing everyone how to properly use this dumpster and or putting up cameras to monitor and it has fallen on deaf ears. My landlord has been refused access to the HOA board members to complain. I’m sure non of them live here. I’ve complained to my landlord about this and he’s been very kind forwarding my complaints to the HOA but they continue to ignore this issue. PSMT is not a HOA you want running your community.

Negative experience: It seems you guys have completely given up on responding to these comments…. All i ask for is at least better communication. Why do you guys have 2 stars? This is not fair.

Negative experience: Without a doubt the most unprofessional “business” I’ve ever encountered. They don’t respond to any emails or return any phone calls even after leaving several voicemails. All we need is approval for a fence and it’s feeling like an act of congress. I’ve asked ALL my neighbors that already have a fence installed and they all said “good luck” with getting a response from anyone. Some neighbors even said that “they are demanding a new HOA” I’ve been told it can take up to 30 days for approval……….. ? I wish we could get a response from someone at least saying they are working on it. And this fence is for a family that has 2 dogs and a newborn baby and they just seem not to even care. I would give them 0 stars if I could.

Negative experience: Nobody answers the phone. Doors always locked.

Negative experience: Among the worst management companies I have ever encountered. Zero communication and poor service. They don't respond to our inquiries or follow up on the problems we bring up. I'm not sure how to file a complaint against these management firms that collect a lot of HOA dues but don't offer any services. Issues with Fob- No resolution from last one month Trash Health Hazards- Shared multiple photos Regarding Trash situation at Joe B Jackson Town homes, no further action or follow up

Negative experience: Never picks up the phone or responds to emails.

Fantastic experience: Thank you for this opportunity to share my experience with Luke and PSMT. Our HOA has recently been increased. As I attempted to change my monthly auto draft, my bank had made a mistake in reference to this issue. They really didn't offer a solution to the matter. I am a Senior Citizen and not very savvy on these matters. I really was very doubious about getting assistance from PSMT, especially on a Friday afternoon! However, to my surprise after leaving my contact information a wonderful young man named Luke, came to my rescue! He was kind, patient and knowledgeable concerning the issue I was struggling with. The matter was resolved in a brief amount of time. Luke certainly revealed he had great leadership abilities. I suggest management take a look at this review and consider a promotion for this outstanding young man! Luke is a great asset to PSMT!! Better consider my suggestion before another company hears about him, and makes a better offer!

Negative experience: I filed an ARC request back in the winter that was approved. My neighbor's moved their fence that was encroached on my side back. Then, now that I have my fence, PSMT trespassed onto my property to take a violation notice picture boldly claiming I am not on the property line DESPITE literally having a stake in the ground that says "PROPERTY LINE" and we are JUST inside it. So, they're sending me inactionable violation notices and never have the courtesy to PICK UP THE DAMN PHONE.

Negative experience: Unresponsive and no follow through on any community issues. Update following company response: the same issues that have been present for nearly two years are still ongoing. HOA dues are still collected right on time though with no tangible benefit to the community.

Negative experience: Horrible! I have been patient enough with this company. It's as if they do not exist. It's near impossible to get a response. They don't allow you to come by the Office without an appt (as if it were possible to get one!), they dont answer the phone, they don't return voicemails, they may answer an email every once in a while, they do not provide manager contact info to escalate. Makes me want to move out, which is a shame because the residents are wonderful! The previous manager was very responsive. Not sure what's going on but they should fold.

Negative experience: Does anybody actually work here!?!?!? They DON'T answer phone calls, they DON'T return voicemails, they DON'T reply to emails, and they DON'T enforce the rules or address clear violations of the CCRs. They will not be getting any money out of me until they do their job. DO NOT HIRE THEM!!! **Edit** NO, PSMT did NOT reach out to me for "clarification." Blatant lie. It's amazing how quickly they respond to reviews, but refuse to do their job. WORST property management company in Middle TN.

Fantastic experience: I had to reach out to management about a billing situation on behalf of my parents. My parents are older and don't speak any english so they were having difficulties getting into the payment portal to correct their billing frequency. I was able to get a response in about a day or so from Ms. Kiley Lewis and their accounting gal Carla. They corrected the payment frequency and submitted a request for a refund for the excessive credit balance. Very efficient and kind folks!

Negative experience: Since Carrie left Muirwood, the community has been assigned to Zack. PSMT didn’t make any effort to notify the homeowners of the change. Something like this, you find out by default! Unfortunately, Zack is very slow in responding, as if even. To make matters worse the pool calls have not been activated, although Zack notified me in an email when the pool will be opened. The kids from the neighborhood jumped the fence and get into the pool, but the homeowners cannot. Unfortunately calling PSMT is useless, since no live person is available.

Positive experience: Previously left a negative review, but I think that this company is doing the best they can with the crappy situation they inherited with our neighborhood from the former property manager. Zack, our community manager, is a really nice guy and pretty pleasant to deal with in person. One of our neighborhoods complaints is how outrageous our HOA fee is, we have to remember this is not set for by the property manager. Also Zack has kept his word from a year ago to do things to make our community better. Communication could still improve a bit but it's hard to be on the phones when you're out working in the communities everyday - that's a "not enough manpower" problem. Hoping this company continues to make where we live a little more enjoyable.

Negative experience: Horrible company to deal with! Very rude and unprofessional when it comes to you paying THEM there money..

Fantastic experience: Originally we thought there was lack of communication which turned out to be a big misunderstanding from having wrong number and email on our documents for them to reach us at. It all has been worked out and Lyndsey was very helpful in clearing things up with my husband and leading him in the direction of what we have to do! Thank you, Lyndsey!

Negative experience: I love how nobody can ever receive a response, no matter what it’s about. We’ve had 4 “representatives” (I won’t refer to them as managers) over the last 6 years and none are able to return phone calls or emails. It’s absolutely ridiculous. I’m not sure if it’s competency, staffing, or electronic issues, but it definitely needs evaluating. I’m not looking for a whole lot, but communication and transparency would be great. As you can see, there are multiple recurring problems that nobody with the PSMT seems to want to acknowledge. It’s shameful.

Negative experience: This is in fact the WORSE HOA I’ve ever dealt with or haven’t dealt with because they don’t do anything. Illegal trash dumping has increased and my neighbor has a Great Dane who he lets out in the front and doesn’t pick up the dog waste. PSMT replies back with “we will take note of it.” Cars from other neighborhoods with expired tags park in our visitors spots and never leave. Totally unacceptable. Emails never replied back to. I’m believing the 5 star reviews are fake.

Negative experience: Worst management company ever. The never answer anyone's call or emails and do absolutely nothing for the community. They are just getting paid to sit in their offices. I wish I could give no stars. Highly don't recommend. This company should close its doors

Negative experience: *UPDATES*We purchased a home in a community this HOA services and we have been waiting for almost a month to get our pool keys. We have sent several emails, and have tried to call several times and can never get anyone on the phone! This is ridiculous that we are paying for an amenity that we can’t even enjoy!** After waiting for 3 weeks we received a pool fob that did not work. Reached back out to request a new fob & an additional fob. Waiting another week to receive it, only for it not to work as well. Reached back out & was advised that they were working with the company that installed the access panel & that it was happening at 3 different communities where new keys will not open but existing ones will.* I am beyond frustrated with this HOA & we still can not access an amenity that we are paying for. UNACCEPTABLE! I keep emailing my community manager, Will requesting updates but yet I get no response or a very delayed response. VERY SKETCHY THAT SINCE THE OWNERS DECIDED TO RESPOND A FEW DAYS AGO NOW THEY HAVE AN INFLUX OF POSITIVE REVIEWS, INSTEAD OF HOLDING THEIR COMMUNITY MANAGERS ACCOUNTABLE AND RECTIFYING ISSUES! AND YET I'M STILL WAITING FOR OVER TWO MONTHS TO RECEIVE OPERABLE POOL FOBS! *2ND UPDATE* 7 MONTHS IN OUR HOME & STILL NO POOL FOBS! WE HAVE PUT IN TWO SERVICES REQUESTS FOR THIS & NO UPDATES, NO CORRESPONDENCE FROM THEM ABOUT THIS AT ALL! EVEN THOUGH IT IS NOT SUMMER TIME, WE DO NOT WANT TO WAIT UNTIL SUMMER IS HERE AND STILL ARE UNABLE TO ACCESS THE POOL!!!****

Negative experience: Here is an update: My last correspondence with Zach was on January 26, 2024. I have not received a response to my questions or concerns as of March 1, 2024 but they have no problem asking for the dues every month. Always blaming the developer but will not get answers from the developer. I have bought multiple houses under this same developer and not once have they been so controlling as PMST claims they have been with this community. This review was made in January: They NEVER return calls or emails. Change payment plans without notifications so you are charged late fees. They slip fees onto your account without explanation. Trash piles up for weeks while they send you emails the trash is being picked up but it's not. Landscaping upkeep is horrible. They do not take care of the exterior of the homes per their contract. They have violated so many terms of the contract but keep asking for their money every month. So many promises when they took over the property management of our community that have not been fulfilled. Our community looks worse that it ever has. Unacceptable!

Negative experience: The worst "management" company. As my wife stated before in her review, this "management company will not return phone calls or email. After changing payment methods with their bank to pay HOA dues, they double charged my monthly dues for two months in a row. When I was finally able to reach Brittany, our property manager via e-mail, I was told repayment would be made and a check to me would be issued, this process has been going on for four months and I have been waiting to be refunded for two months. This company is completely untrustworthy. Run if you see a PSMT sign on a property.

Negative experience: This place is outrageous. They have double charged our fees 2 months in a row so they now owe us hundreds of dollars. We repeatedly reach out to them and there is zero response. When we finally did get an email response we were told the good old lie, your check is in the mail. Still no check a month later. This place is horrific go anywhere else and as soon as our hoa is released we will be actively lobbying to remove our oversight from this disaster of a company. They’re thieves!! UPDATE- Their response below says it’s been resolved and that’s a lie too. They have not refunded us, they have not responded to multiple messages and emails left. They have time to protect their image here on the reviews but they cannot actually reach out and refund our money nor can they even take time to respond to our multiple messages.

Negative experience: These people don’t get back to you & are quite literally the worst.

Negative experience: Terrible company. Very slow to respond. Won’t fix anything and won't email back.

Negative experience: 1 star is too high. The communication (or lack there of) is astounding. $225/month and you can not get anyone to answer phone calls or emails. They consistently lie to us about maintenance and trash. Neighborhood is almost 3 years old and we still do not have paved roads. They receive nearly $150,000 more in payments a year than what is needed per the budget (the budget also includes nearly $80,000/year for a reserve fund), and refuse to explain where all the extra money is going. I would not be surprised if they were skimming the money and keeping it for themselves. Criminals. Shady company at best. Do not buy a home where they are the HOA. Do not even consider having them take over if you are looking for a replacement for your HOA.

Negative experience: The HOA dues have increased and the service has drastically decreased. Broken fences. Trash overflowing and debris on property. No communication.

Negative experience: They do not respond to emails or calls. A totally absent HOA manager. Trash builds up for weeks. Couldn’t have a worse company managing your HOA

Fantastic experience: They do a great job, despite the non stop complaining they get.

Fantastic experience: Dean was very friendly and his knowledge of the problem was great. He answered all our questions and solved our problem and saw to it the problem was fixed quickly. This is unusual in an HOA, so needless to say, we are very satisfied.

Fantastic experience: PSMT is a great company Brittany is an awesome community manager. She is very responsive to my questions and eager to work through any concerns.

Fantastic experience: Property Solutions of Middle Tennessee manages my community. I am very pleased regarding my experience with them so far. Everything has been made easy, hassle free for me, my questions have been answered quickly and with great information. I recommend working with them or living in one of the communities they manage, they are a leagues above other management companies.

Fantastic experience: PSMT has been incredibly responsive to my HOA issues. In particular, Dusty has gone way beyond my expectations to ensure our quality of life and to address environmental problems we were experiencing. Can’t say enough good things about Dusty ! Patrick Long

Fantastic experience: I am very pleased to say that Lyndsey from PSMT Shelton Square HOA, was an amazing help to us with our ARC form submission. I visited her at the office and she went through the process with me. She advised me that it could take up to 30 days for an ARC approval, but if they were completed correctly with all the necessary information the approval would be much quicker. Well mine took 3 days and Lyndsey made sure I was informed immediately! I also reached out to her on a couple of other issues and I received answers and solutions within 1-2 days. Her help and assistance made things go very smoothly for us. Thank you Lyndsey!!

Fantastic experience: I communicate with PSMT daily through emails mostly. Lyndsey Helstern is our subdivisions Property Manager. She is outstanding, especially considering her vast scope of responsibilities. She is always willing to listen to suggestions and schedule things to get fixed immediately upon notification. She makes time for face-to-face meetings, and you can see the genuine concern when talking to her. Above her, Blan Trollinger makes himself available for meetings and willing to make the tough calls when most would shy away. I am glad they are the ones who we count on.

Fantastic experience: I would like to thank Dusty Drake for his professional and diligent service on my behalf! It’s not everyday that I speak with a complete stranger about something so foreign to me who has a great attitude about my concerns - and seems to genuinely love the industry he’s in! 5 stars!!

Fantastic experience: We do not agree with some of the other reviews. We love our property manager. They take great care in keeping the neighborhood looking good. We have had 3 managers since we have lived in the neighborhood (8 years) and they have all been great. Currently, Lyndsey has been taking care of us and has been a pleasure to work with. I feel that some others that had trouble communicating with the office may have been using wrong forms or methods of communication. We always get a response back in a timely manner via email.

Fantastic experience: As a member of an advisory committee for our developer-controlled HOA, I am thankful for PSMT and the assistance they give us. Our property manager is extremely professional and helpful. There are always areas that can be improved upon and she is responsive to our suggestions and needs.

Fantastic experience: Great to work with, management is very helpful and prompt!

Fantastic experience: Great staff, knowledgeable and responsive. Highly recommended

Fantastic experience: PSMT manages our subdivision in Victoria Park - they do an excellent job. They follow up on matters quickly . Pleased with the services provided .

Fantastic experience: Fabulous company. Thankful to have them in our neighborhood. Zack is great and always follows through. Couldn't recommend more!

Fantastic experience: Could not have asked for better service. Zach Hardiman was very helpful through our process.

Fantastic experience: Great people and a great operation. Highly recommend

Fantastic experience: Zack is the easiest to work with. Great communication skills and extremely professional.

Fantastic experience: Very happy with our experience. We are newly weds moving to the area and PSMT has been extremely helpful and welcoming as we start this new chapter in our life. Loving the area and all of the people! We haven’t had many issues but every-time we have, Zack has been available to help ASAP. Highly recommend. Very appreciative of Zack and the team.

Fantastic experience: The staff at PSMT is great! Have nothing but wonderful things to say about Zack and their team. Zack has been the primary contact on any issues I’ve had and been more than professional, responsive, and efficient when any issue presents itself and taken care of it in a timely manner.

Fantastic experience: PSMT has made my home owning experience wonderful. From common ground maintenance to keeping the neighborhood amenities clean they are there every step of the way. Anytime I need assistance, Zack is there to help. I highly recommend their services. Thank you Property Solutions of Middle Tennessee and thank you Zack for your speedy responses every time I reach out.

Fantastic experience: Amazing HOA company. Glad to have Zach and the PSMT team as part of our neighborhood! Highly recommend

Fantastic experience: Zack does a great job tending to my community, great communicator and super friendly :D

Fantastic experience: PSMT manages our HOA at Marymont Springs and their staff is very attentive to the needs of our neighborhood. The common areas and pool are always groomed and immaculate making our neighborhood a wonderful place to live and be proud!!!

Fantastic experience: Nothing but good things to say. Zack was particularly helpful.

Fantastic experience: PSMT is great! Really love working with them.

Negative experience: What the point of having this place open. Been trying to get a hold of someone for the past month and a half for a fence approval and no one has responded back. It is very unprofessional. Ya need to get better with this.

Negative experience: I wish i can give them 0 star

Negative experience: Horribly inconvenient payment system. You have to jump between two websites to make a single payment.