TLH Realty

Negative experience: I’ve been with this property 4 years this year! I can’t lie any time I’ve had an issue and notify the property it’s been handled but what I don’t like is any time you do call with a concern or questions Jerrell always has attitude or acts like your dumb for being concerned! I’m actually the ideal renter! I pay on time never late and I do mean never late my entire time being here I’m not destroying the properly and I actually treat my apartment like it’s mine! Yet their policy for renewal in unacceptable the treatment like your not paying YOUR MONEY IS UNACCEPTABLE! how do expect a resident to find placement in three weeks! You wouldn’t want a three week excuse of rent being late or three weeks to fix an issue etc DO NOT RENT FROM HERE IF YOUR EXPECTING RESPECT OR ANY REAL COMMUNICATION! Or UNEXPLAINED RENT INCREASE OR A DECENT BANG FOR YOUR BUCK! From 1000-1200 in rent with nothing new or revived other than a kitchen paint that I’ve requested since YEAR 1

Fantastic experience: I have rented from TLH Realty for three years, and they have been great to work with. I put in a work order yesterday, and TLH Realty's team contacted me today and they sent someone to do the repair this afternoon. When I go home, I met Jacob, who just fixed the kitchen light. I shook his hand, and he told me that he was the same person that replaced the dish washer last year. Both times he's been on a maintenance job, he's been prompt, and I should add, now that I have met him, that he is kind. Keep up the good work TLH Realty team!

Negative experience: I’ve housed with TLH for about 2 years now and everything was going ok even though 2 of my maintenance requests were ignored but on top of that I had an awful experience with Malory who could not seem to articulate the issue we where having at the time which was that the portal was trying to charge us 50 dollars for the insufficient funds but it’s because we where told that we where no longer aloud to use that service and we have to give money orders. We had no issue with the money orders but when the next due date came for the rent to be paid I pulled all the money orders I would need but they still charged my card after I was told I could use that service anymore. All Malory did was get emotional, started yelling and causing a scene. She is extremely unprofessional, and it sucks that we can not have any issues for so long then one hiccup and she acts like this.

Negative experience: This is the absolute WORST reality group ever. They would show up to the property I was renting without any notice. The landlord, Patrick Darden, is extremely rude and disrespectful. His property manager malloree was never at the office to answer my calls and assist me in any way whatsoever. I subleased the property I was renting because I had to move across the country due to a family emergency, and they made the process extremely difficult and almost impossible. Once I got to my new location, I emailed malloree in regards to my $1,100.00 security deposit and she said that “it would be processed soon”… whatever that means. So I followed up a week later and she said it has been sent out. So I finally received it just for it to be a statement saying that I would not be getting any of my money back because of “termination fees” which just so happened to be the exact amount of my security deposit. These people are shady and rude.

Negative experience: The property I rented looked pretty decent minus all the palmetto bugs infesting the place.. The only issue i had was when my lease was coming to an end. They think only one party has to sign a joint lease renewal for it to be valid and thought it was ethical to try and hold a guarantor hostage on a lease after their term they agreed to was fulfilled. After that the customer service was horrible and my assigned property manager had the worst attitude. I was ignored by Patrick the whole time and he’d act like he wasn’t in the office regardless of his car being outside. I would’ve rented another property from them in the future but that experience has turned me away from them as a company altogether. They seem like they take advantage of the fact that college kids don’t have much rental experience. I’m thankful for the lawyer that I was able to get legal advice from, but I couldn’t imagine how that situation would’ve turned out if I couldn’t get counsel.

Fantastic experience: I have been renting through them for a little over 5 years. Communication has never been an issue, even if unanswered i got a call or email back the next day. All issues were handled in timely manners, even having repair people out the same day as calling about issue. Ms. Elle has been super nice and sweet and just all around great to deal with!

Fantastic experience: I rented through TLH reality for two years, and I never had any issues! The neighborhood and property itself was nice, maintenance responds quickly if I ever had issues! Communication was great from the office whenever I had questions. Elle was my landlord and she had a fantastic attitude and always made me feel like a priority:)

Negative experience: If I could give less than 1 star, I would without hesitation. Worst company in business -- Darden does not care about your health, welfare, personal security, or anything else you could think of. Darden wants your money, and will screw you over in any imaginable method to get it. Roach infestation upon move-in? They don't care & Patrick Darden himself insisted that " we were NOT GETTING OUT OF THIS LEASE" because we were "ignorant children who had no clue about the law or what a judge does." Yes, he did scream at us over the phone when we tried to be reasonable with him. He also set off 5 or 6 bombs in a single 800-square-foot unit that my roommate and i walked into because we were uninformed that they would be there. He and his cronies walked into our rental without any notification multiple times in the week we "rented" from him. And, on one occasion, they left the property unlocked. Good thing they give keys to your dwelling to anyone they feel like, right? We were informed that we were "not allowed to contact the office" anymore either in person or over the phone with our requests for maintenance, because apparently tenants aren't worth tending to. Oh, did I mention they charge you for any maintenance visits? At any time, regardless of whose fault it is or if it was pre-existing damage? They will barge into your house up to weeks after your request was submitted when you've completely forgotten about them even showing up! Imagine feeling safe in your home until suddenly your lock starts turning. Your kids might home alone, or maybe no one was there in the first place to watch over your belongings. That's Darden--they give no notice because "if you called the emergency line, youre giving them permission to come into your residence *whenever they want to*" And good luck getting your security deposit back! Theyre grade-A crooks! Save your sanity and don't bother with Darden. With 10+ outstanding BBB complaints, he should go under soon. I'm 90% sure that any positive review (especially ones without pictures or any history) is the staff of Darden Properties trying to save this sinking ship.

Fantastic experience: Alicia and Erin are a great team, they are prompt in responding to our tenants as well as the property repairs and issues. I highly recommend TLH for your Property Management needs.

Fantastic experience: Moved into a condo through them a few months ago and everything has been going greattt I have no regrets my landlord is the best yet which is the owner Mr.Patrick he goes all the way out for his tenants to make them happy any problem I've had he's fixed it within the same week if not the next day!!! Not to mention we are loving the space and the neighborhood itself very peaceful something I've always looked for !!! Also Mallory his assistant at the front office gets the job done she is amazing as well !!! I say 5/5 rent from them you won't regret it !!! Thanks again

Negative experience: I spent weeks chasing them down to get an application to rent for a property that they listed! After weeks they sent me a link to apply and I did so along with $60 ! They never Ran the application and I never heard back from them! Nor did I receive my $60 back ! I have requested a refund and will update if they give me the money back, but I am not optimistic! I am glad I found another property ! I wouldn’t trust Jerrell or this property management company to rent from !

Fantastic experience: Had some new move in issues with the property, The maintence man Jacob came right over the next day and had everything fixed up perfectly in an hour flat, everything runs smoothly. Definitely recommend if all their maintence crew works this well.

Negative experience: Property manager, Jerrell is not trust worthy, he hides holes in walls by placing framed picture over them instead of fixing, he also signs leases 4 months in advance even when knowing the homeowner is selling the property. I had other incidences with THL management: they painted over rotten ceiling, giving a roof replacement estimate at 7500, when in actuality the cost was 13,000 because of the amount of rot that was hidden

Negative experience: Renters and property owners beware!!! This is that company that will steal from you!! ( Watch your belongings when they come in your house for random inspections.) No. They do not have the right to enter your home without your permission or knowledge, but they will. As renters and human beings, you all have rights. All homes must meet federal and state minimum housing requirements. If there is something installed in your home,( Appliance air conditioning, dishwasher outlets, etc.) it has to work properly, if property management and the property owner Patrick refuses to fix, Call your local code office for inspection to be corrected by state.. If it's installed, it has to work no matter what it is. If your water is contaminated or other health issue of your home, contact your local health department for inspection. When the property owner and property management threaten, or demand money and Medical records for an ADA tool from the sick and disabled contact HUD. The property owner and property management of this company will refuse to fix everything. They will steal your money and will not give you your deposit back no matter how you leave the condition of the home. Patrick and the property management were found in the wrong by HUD for threatening the disabled and attacks on ADA Tool as the service animal ( This will be in public records). In this case, we asked Patrick to have his people not drive their vehicles in our yard due to us having to pay maintenance on it. As they continued to leave large tire ruts deepin the ground we sent an email to Patrick and the property management about the issue asking thim to stop. Patrick Refuse to discuss the issue and retaliated by demanding the service animal to be removed in 7days from the property or we give them fees. Continued with harassment and letters of fees for 6 months. It is stated in their contract clearly( and checked by HUD that )Service Animals Welcome, as it was not by this company. Patrick and others were ordered to take a 4 hour class on this issue and pay fines. The major issue over the water went as followed. When we moved into the property day one, that night we went to put a pot of water on boil to start dinner. As the water temperature went up the water changed colors with metallic residue on the top.We sent photos to Patrick and the property management, alerting them of the issue. Patrick's response was ( Is Water Safe Anywhere.) Then Patrick and TLH Reality continue to ignore us and refuse to handle that situation. We had private testing conducted which proved the drinking water on the well was contaminated a full of bacteria. We reported our findings to Patrick and the property management as they still refused to handle the situation. When Patrick and the property management moved 2 families with small children onto the property with the contaminated well we Immediately reported it to the Health Department. You just don't endanger children! The Health Department came out to the property off of Fred George and found the well to be contaminated and full of bacteria.( This information can be found in public records at the health department. ) The health department made Patrick and property management do immediate corrective action and remove other homes off of the well. Sadly, this only happened after Patrick and the property management, knowingly and purposely endangered families and endangered children. We moved out because Patrick and the property management had many code violations on the house as they refused to provide the minimum housing requirements.( This can be found in public records at the code office.) This did not stop Patrick or the property management from continuing to charge us thousands from when we did not even live at the home and stealing our security deposit as they refused to provide basic housing requirements. We never missed a payment, and we Always paid early.. There are many more illegal acts just no space left. Keep your families and your friends safe. Stay away from this business.

Fantastic experience: I love the way they take care of their tenants and handle things in a timely manner! They are patient, kind, and understanding! Best property management group ever!

Fantastic experience: Had an electrician/contractor from TLH Realty fix my dishwasher today. He did a great job for me. His name was Jacob Taylor. If I could give him more than 5 stars, I would. I would strongly recommend you ask for Jacob if you need anything repaired in your home.

Negative experience: I used the company back when they went by Darden. Maybe they had so many bad reviews they changed their name in an attempt to rebrand. I used them several years ago to manage one of my properties. Everything was great until the long term renter left. They waited to tell me he was not renewing so I couldn’t end our agreement without them being able to penalize me. When the renter moved out he had done a ton of damage (ruined most of the wood floors, left the place absolutely disgusting) and they had nothing documented during their annual reviews. I decided I would keep the renters deposit only to find out they gave him a deal and only charged him $500 instead of the $1200. Long story short, I lost a ton of money and kept asking them to work with me and they wouldn’t. Don’t use them!

Fantastic experience: On yesterday Jacob came to my apartment to do maintenance he was very professional, respectful and more importantly on time and quick he got the job done in about 15 minutes or less and I appreciated that. TLH can send him any time for maintenance.

Fantastic experience: I just want to say that this morning Jacob and Myles came into our home today and we’re amazing! they represented themselves,as well as TLH, very professionally! they were respectful, on time (thirty mins early), and courteous. also, they were GREAT conversationalist! they even went above and beyond and completed more services than requested! truly enjoyed their services and cannot wait to have them in our home again ! thank you again Jacob and Myles!

Positive experience: I was pleasantly surprised by a new dishwasher being installed the day the plumber told TLH about the issue. The appliance technician was professional. Thank you.

Negative experience: I was given misinformation for the property in the description. I was the first person to view property and placed a deposit on the apartment the same day. I gave them all of the information for the requirements. They stated that I didn’t meet one the requirements (credit). On the website it states that if an applicant does not meet one of the requirements that they can have a guarantor or require an additional deposit. That is not correct they basically advised me that I was not approved even after I advised them I could get whatever they would need me to do. They said they chose another applicant. I had to call them to get this information. No one called or emailed me about this information. I had to call their office multiple times to get my deposit back for the property. They said they would call me back and never did. I had to go up to the office and one of the people there were very rude and had a disrespectful and disgusting attitude about MY DEPOSIT. I was cut a check miraculously right then and there. I should have been the one with that type of demeanor due to the inconvenience I was put through. DO NOT RENT FROM THESE PEOPLE. They are rude and very unprofessional. To address your response below: I did not “demand”anything. I was not upset to demand anything. I definitely introduced myself and was polite about it. That was first thing I did. Your people are the ones who were rude. You all take care.

Fantastic experience: Lived in one of their condos for 5+ years. Although rent has gone up significantly, their service has been great. I put in a work order for the AC going out on Saturday afternoon of Labor Day weekend. They had someone out who replaced the capacitor that evening. I've had similarly prompt responses for other issues.

Negative experience: Look elsewhere. Just tried to rent from this place and after having a meeting with Patrick in person we filled out the application only to met with back and forth and moving goal post for requirements.

Negative experience: These guys are the worst and most unethical managers in Tallahassee. Had to get private inspector and pay out of pocket for plumber to take care of issues that as renters, we were not responsible for. Had to move our son out of place that was deemed hazardous to live in. The nerve of Darden to continue to expect rent money! Had to file suit against the company and settled case. But the company continued to harass us and attempted to ruin my son’s perfect credit score. Be warned! Find someone else to help you In Tallahassee.

Fantastic experience: Patrick and Jerrell managed my properties for over 15 years and when it came time to exit, their expanded TLH capabilities executed with 3 different closing within 15 days. Thanks Gents.

Fantastic experience: I am loving having TLH realty! Everyone is so kind and they are very responsive! Someone always answers the phone and they handle maintenance requests as quickly as they possibly can! When service wasn't going to make it to me late on a Friday, Erin and Alicia were ready with ideas to help me get through the weekend!

Fantastic experience: Elle is the best!! I absolutely love her!!❤️✨️

Negative experience: TLH Realty was good upfront to get us into one of their homes, but after they get you in their is no response to emails about service and after withholding rent due to a major septic issue not being fixed they file eviction. We tried fighting it and once our response was sent finally the issue got fixed. My family had covid for a month within this time period and there was 0 willingness to come to a path of resolution. Patrick Darden also decided to show up at our door prior to the sheriff carrying out the eviction to see how much stuff would be left behind. DO NOT RENT FROM TLH REALTY

Fantastic experience: TLH/Darden is a great partner if you need a property manager in Tallahassee. I moved away from Tallahassee in 2011, leaving a somewhat newly purchased townhouse that was severely underwater (Great Recession effect). I couldn’t sell the house so I decided to rent it out and hired Darden/TLH. For over ten years, they managed the property and maybe of those years, the unit was empty (and so I was paying debt service out of pocket) a handful of months. I got a lot of passive income but with the increase in housing prices (COVID effect probably), I decided it was time to sell. While I was not originally pleased that the contract stipulated if you decide to sell you have to use the property manager as listing agent, I was very pleased with the final result. We got a great price offer and now I’m taking a good chunk of money to parlay into a 1031 exchange for a probably more profitable unit(s). As property managers, communication has been excellent over the years and rent statements and tax docs have been timely (no complaints from my tax preparer ever). If you need a property manager or agent, Darden/TLH is a good choice.

Negative experience: Worse property management company in Tallahassee. Not only do they think it’s acceptable to move you into a trashed house/apartment, but they will do everything in their power to make you pay for the damages/trash/etc. they left behind. Oh and they will withhold the statement you need to dispute said charges until the dispute window has ended. Completely illegal. If you are reading this, you’re better off living in your car than at any of their properties. Jerrell, the “property manager,” should be fired. That man can’t answer an email let alone manage a property.

Positive experience: I have read the reviews regarding TLH and I was a little discouraged since I just signed a lease for one of their rental properties. When I received the keys last week and went to the property to do the "move in" walk through, I noticed I had no water. I called COT and they advised me to call TLH. Erin was extremely helpful, patient, very prompt on calling me after getting in contact with them. I was so thankful their quick response to my issue.

Fantastic experience: I lived in a rental property with TLH for just under three years! My property and the management was nothing short of my expectations and was very enjoyable! My request were always met in a timely manner and I never had any issues with communication! Jerrell was always kind and professional! Great company to rent from!

Fantastic experience: I lived in a house managed by TLH Realty this past year and had a wonderful experience with their service. The staff were quick to respond and help in whatever way necessary. We had our water backing up into the house and they eagerly worked to have a plumber come and fix it the few times it happened. A special thank you to Kallie Redding for her service and willingness to answer all of our questions, she walked with us from the first day being interested in the house all the way until the day we moved out!

Negative experience: We live in a neighborhood where the tenant screams and slams doors at all hours of the day, has broken out all of the windows from the front of the house. The yard is well over a foot tall, growing over the curbs and in general is an eye-sore to the neighborhood. Several neighbors have had to file complaints with the Leon County Code Enforcement trying to seek some action. Code Enforcement has begun action by providing a letter to the property owners, who appear to be out of state requesting action be taken on the property. Additionally, the tenant walks down the street screaming, talking loudly to herself with statements like "Get out of my house", "I don't live here", "That's not my name", etc. Breaking windows, slamming doors, destroying property are violent actions that indicate not only a threat to property but a possible threat to others, possibly children. The TLH Realty (a/k/a Darden Property Management ??) office has been contacted by several neighbors. When I called TLH Realty, I indicated to the person who took the call that I did not understand why the tenant was still residing at the property doing more damage and possibly a threat to herself and others. (I am still waiting for a return call from the TLH Realty manager of this particular property.) To me, this appears to be a failure by TLH Realty to protect and maintain the property for the owners. My understanding from what a neighbor was told is that the lease will come up for renewal in August, and they do not intend to renew the lease. We are landlords on a small scale. Sometimes part of being a landlord is problems and problem tenants. Unfortunately, we have had to do several evictions over the years. I do not understand why the tenant is still living there as I would think an eviction is the appropriate legal remedy. Particularly, since the failure of TLH Realty to act in a more effective manner could expose them to financial and/or legal consequences. To me, TLH Realty appears to have massively failed the property owner and the neighbors in the community where the property is located. The damage to the property will cost thousands to remediate and has gotten worse with time. It is reasonable for TLH Realty to accept full responsibility for the situation, including any issues with others. I encourage TLH Realty to respond to this review.

Fantastic experience: It was a bit of a bumpy start because we were recipients of The Relocation Program. With that being said, Elle was fantastic and determined to help us. We are in a great home. Thank you Elle!

Fantastic experience: Highly responsive, knowledgeable and courteous staff. Great experience.

Negative experience: I wish I could put 0 stars because this is the worst “business” I’ve ever seen. I put quotations because the lack of professionalism is unreal. Not only was my house falling apart, but they refused to fix anything that was broken before we moved in. Granted, they did “try” to fix things. And by try I mean show up 7 months after moving in and many many calls to get things fixed only to say “hey, we didn’t know anything was bRoKeN” as if they don’t have documentation from the day we moved in along with so many calls. Oh not to mention Malloree (I really have no idea what her job even is) who works like 3 days a week and is never available, but when she is not only does she give you attitude, but she WILL HANG UP ON YOU. Basically signing a lease with Patrick or Tlh realty will be a death sentence.*****DO NOT RENT FROM THEM I promise you will regret it if you do. I definitely did.

Negative experience: Completely appalling company, they only schedule tours one day a week from 10a-2p and they will straight up tell you "you should fix your work schedule so it better suits you." First of all, Do not get snippy with me when I'm trying to arrange something to benefit your company with income. Second, I work whatever I'm provided with my open availability so I can get as many hours as possible and make your ridiculous requirement of 3x the monthly rent for a "chance" of approval. Lastly, I'll express my frustration with how this company is operated from their office location on capital circle. Only being able to schedule tours for certain properties with certain people who aren't in the office make it near impossible to get schedules to line up and tasks completed. That is just BAD BUSINESS. The owner/owners need to invest in a team that can tackle all the needs of Future/Current tenants, no matter the time and no matter the property. If it's listed on your website or in a brochure, you need to have the staff, knowledge and commitment to meet the needs of your community regardless of the obstacle!

Fantastic experience: I used this company to manage a rental property for almost 15 years. I live 600 miles away, and needed a company I could trust. They did an excellent job! Recently I decided to sell the property, and they were able to manage all upgrades and repairs, and got me an above asking price offer. We closed in a month. This would have been a huge hassle if I had to deal with the details myself! Great staff and service.

Fantastic experience: The staff is always friendly. The owners always engaging.

Negative experience: DO NOT Rent from this company!! They will leave you with a broken backed up garbage disposal for over a week and not give any updates as to when it will be fixed. Also when we first moved in the manager unlocked the door with his own key and came in unannounced while I was sleeping and never apologized!! Completely unprofessional

Negative experience: HORRIBLE DONT RENT FROM THEM

Negative experience: Horrible company! At move in my house was only half working with the a/c broken, plumbing not working, extremely outdated unusable ovens, broken doors, etc. the place was absolutely disgusting with mold on air vents and dust built up for what it looked like 10 years. The property has never been sprayed for pests and insects so you can only imagine how many fire ant hills surround the property. (Thousands) Constantly making promises that take months to be fulfilled and never accommodate the current tenants with necessary needs such as functioning doors for bathrooms or proper updated a/c units. Stay away if you want to have an enjoyable rental experience.

Positive experience: Overall, I consider ourselves lucky that we got anything back on our deposit because based on the reviews, I was sure we wouldn't get anything back as it seems standard that Darden Properties/TLH Realty takes money out for no reason. When we moved into our unit, the dishwasher didn't work, the front door peep hole had fallen out, and the closet racks in the master bedroom were not set up among other smaller inconveniences. Our original move in date was August 8th, but we were told that we could move in early as the unit was ready (we moved in Aug 2nd) - clearly the unit was not move in ready. Maintenance did come and fix these things promptly, thanks to Elle who is a gem. Her communication was exceptional. What we're not happy about - we lost money on our deposit for a utility turn on charge for painters to come in after we moved out. Mind you, we left no damage to the walls/paint and I made sure to take pictures of every single wall in our unit due to the reviews online. When I emailed Ginger asking about the charge, it took her 5 days to respond to me - stating "you only lived in the unit for one year and the damage was beyond normal wear and tear". I am still currently on day 3 of waiting for a response as to what was "beyond normal wear and tear". Not impressed with her communication - and she's the only person you can speak to about your deposit return. It's simply that it's an easy charge to pull out due to it being subjective. Keep in mind, on our move-in inspection sheet we had noted the shotty paint job in all the rooms. On the wood trim, it's been painted over so many times you can see the 5+ layers of paint peeling back. We also lost money on an air filter... which makes no sense to us. When we moved in, the unit had a blue reusable/washable air filter installed, therefore, we just washed and reused it every month. Prior to moving out, we washed it and had it ready to go. Pictures were taken prior to move out. We still somehow got charged. We were also charged for the stove top drip pans... which honestly should be considered normal wear and tear as it's impossible for them to not get scorched/burn marks from cooking (with it remaining even after a deep scrub with steel wool) - but whatever, that's fair. Just a tip though - go to Walmart before you move out and replace them for $3 yourself. Also, know that you have to arrange for your carpets to be professionally cleaned prior to move out (for us: $75 - stairs, 2 bedrooms, hallway) and if you claim a pet during your lease signing, you must have a flea spray done prior to move out (for us: $90, no sign of fleas). Make sure to schedule the flea spray prior to carpet cleaning/you cleaning your unit because it leaves a residue. MAKE SURE to go through their preferred vendors. I've seen reviews/heard people talk of having their carpets cleaned through a non-preferred vendor and money was taken out of their deposit for a second cleaning. Preferred vendors - Carpets: Bowden's Carpet cleaning // Flea spray: Barber's Best Termite & Pest TIP: TAKE PHOTOS/videos of everything BEFORE you move your furniture in, and AFTER you move all your furniture out for proof. We also submitted a front and back list of things for our move-in inspection, as I wasn't taking any chances with our deposit. The sheet they give you is very cramped, so don't hesitate to use an extra sheet of paper. Open all the blinds and doors when filling out your move-in inspection! Don't risk getting charged for something that wasn't your doing. ALL IN ALL, we did everything we were supposed to upon move out terms and left our unit in excellent condition, and we got 89% of our deposit back. So interpret that however you need.

Negative experience: All around terrible. WARNING!!!!! Upon move in take pictures and document exactly what the apt/house looks like. They will take your refundable deposit and claim it went towards “cleaning” and “painting” though they won’t actually do either. It will be impossible to fight it in court without documentation proving what the apt/house looked like upon move in vs. when you left. They will never answer the phone and be as difficult as possible. I moved into a 2 br apt with tampons scattered across the floor and crayon markings on the wall though they weren’t there a week before when I toured the place.

Negative experience: Don’t rent from these non-responsive thieves.

Negative experience: The company continuously announced to me that the move in day was August 7th. On the day of move in they called at 10am to tell us we were not allowed to move in. Thus forcing me to find a hotel and rent a Uhual to store my stuff in. None of the office staff was helpful and did not help accommodate me during this. If I could give them 0 stars I would. Staff gave me wrong information and management did nothing to help me. Waste of money and overpriced properties. Do not recommend.

Fantastic experience: **UPDATE** - almost a year later and I have still found them to be exceptional. They have been attentive and fixed everything needed. I have been very pleased with my experience with Darden. I am a new tenant with them but they have been exceptional thus far. They have gone above and beyond with any issues I had in my unit. After having some unpleasant experiences with past landlords never fixing things this was a breath of fresh air. So far I have found them very communicative and helpful. I work with Ginger and Elle and they are a great duo to work with.

Negative experience: I've contacted them about 2 properties, The first one they claimed was "not available" and was "just leased" but was on multiple rental outlets updated within hours another one I called to ask for a tour just to be transferred to someone,no answer, sent a request online only to be told it was "just leased" once again... I guess I'll take the hint and lease elsewhere. Based on these reviews. Very unprofessional

Negative experience: *UPDATE* *UPDATE* *UPDATE* *UPDATE* *UPDATE* Thanks Darden for the open line of communication and , things have started to look up, since having Darden communicate with me in regards to my requests, and have since then repaired my stairway fully. Things are in motion, which I am very much thankful. I appreciate your understanding, and I appreciate your understanding of me. Now that the communication lines have been opened, I look forward to the continued faithful landlord/ tenant relationship in the future. Respectfully, Natasha R. They have very poor communication, better yet ZERO COMMUNICATION, and they do not want to fix anything. My stairway is falling and they came and did I guess what they call a "temporary fix", which it has been over a week. They did not communicate with me that they were putting shingles in the gap on my stairs. I have asked them to come and paint my apartment for almost a year, from when they had vendors install washers and dryers, they left my place half painted. They do not care about their tenants needs, well at least for me. I have been patient with them, and I have yet to hear back from them about anything I asked them about, it's always " I can't get in touch with the vendor".

Negative experience: They have properties that are being falsely advertised available when in reality it’s not available! Bait & switch tactic at its finest

Negative experience: The worst company in Tallahassee to work with. I was helping a friend out to get a rental and the rental started to have problems all the way up to having multiple emergency visits resulting in damage of health. This company did nothing except say, "If you don't like it, you can move out." Zero attention to anything. As a realtor, I will not be recommending and staying as far as possible away from directing clients here in the future.

Negative experience: Tried to set up a tour of one of their properties. Patrick Darden himself set up a date to tour and then completely ghosted me. Despite multiple attempts to get in touch with him and his staff, I was getting nowhere. Then, roughly four days after he blew me off, Darden decided to finally email me back. No apology, just a two sentence email telling me to go shop for more properties at his website... Honestly, I'm just glad I realized how incompetent this company was before I signed a lease.

Positive experience: When you explain the problem, Darden responds appropriately. They had the plumber ready the same day they learned of the problem, and were flexible enough to work with me on when to get the plumber in.

Positive experience: Student tenant here. Lived at Lafayette Apts for about 2 years. Darden was respectful and reasonable. I got my security deposit back in full. Most maintenance requests were taken care of, too. I read the reviews after I moved in and had a hard time filtering genuine ones from simple angry reviews. I guess reviews are cherry picked and not to be trusted. Do your research first-hand!

Negative experience: Updated: Elle is very good about managing the townhouse we rent. I thought I would give the company a chance after reading online reviews, but the other reviews were pretty much on point. We have only just recently moved in and everything was still being cleaned, but it still wasn't clean after. They also don't reimburse you for the electricity and water they use. The cockroaches are still alive and crawling after two weeks (which means they didn't try getting pest control before we moved in). I've tried calling the property company twice and no one picked up (but maybe it's a busy season). Only sign with them if you have a high tolerance. *Followed up with email after review was posted. Management has been good with responses.

Fantastic experience: Ginger Hall and Ell Welling along with the rest of their management team are an amazing management team and they care for their tenants.

Negative experience: Avoid at all costs...

Positive experience: Excellent Customer Service

Fantastic experience: Thank you Ginger and Darden Prop. Mngmt. for your swift response whenever there is a need or problem. We have been renting with Darden for two years now and they have been so helpful. Our AC went out on us completely and by the next day, we had a new unit installed. This is just one example, but we have had a great experience with Darden so far. Ginger specifically has worked with us from day one and has been nothing but gracious. I would recommend Darden Property Management to anyone.

Fantastic experience: Beautiful!!!!!

Negative experience: So unhappy with the service and everything

Positive experience: Good set of people and management. Online payment made it easy other than that service fee.

Negative experience: Don't rent from these thieves. If I could I would give them a zero.

Negative experience: Poor service and maintainance.

Fantastic experience: I’ve rented from Darden for three years. I can’t say enough great things about them! Every email, every phone call was always met with an informative, caring & helpful resolve. Erin & Emily have been amazing & truly gracious with me in times when I needed it. They’re extremely helpful & wonderful people. Anyone I’ve ever spoken with when calling were pleasant prior to getting one or the other on the phone! I haven’t rented in many, many years. They helped ease me into the process & have been right there with every phone call these last few days especially, to answer any questions I’ve had, even though this is such a hectic time of year with students moving in/out. Neither were in a rush to get me off the phone & have had such a sweet disposition as always! I can’t Thank You enough for TRULY guiding, helping & being there for me along the way! I can’t imagine having gone through anyone else but Darden!! Y’all are A+ in my book!!

Negative experience: Horrible Property Management Company. No Leasing Office at any of its complexes. No full time staff dedicated to repairs/maintenance on site. As a result, they threaten charge residents to check on basic repairs.

Negative experience: I am disabled and a single mother and have been renting a house in Eastgate for almost 3 years. I paid an entire year up front and have never been late but the management company will not fix issues not maintain property and defer many issues and problems to the homeowner who doesn't want to repair house and has sent unquestionable men to my house at all hours without appointments and I have a teenaged daughter. There have been multiple flooding issues where water comes into house through the sliding glass doors, multiple plumbing issues, mold, leaks outside of house and inside that caused my water to go on tier 2 costs and they would not compensate me for it.. the gate to back door has never been fixed properly so I have to bring the lawnmower through the house to get to my back yard. The electric and shower and bath in master bath has not been working for over a month and they still not have repaired, mold issues and wood rot, old windows and dont have screens for windows, old appliances where knobs have fallen off. They put screws on my air filter where I need a special tool to remove filter and they have not changed it although I told them over 3 weeks ago. Fence in backyard was over in neighbors yard for over two weeks and I have a dog.. They have zero integrity, lie and are so unethical , I dont know how they sleep at night. I am going to pursue legal recourse as the homeowner of this property and Darden have many unhappy clients they have mistreated and have violated their own lease agreements.

Negative experience: DO NOT RENT FROM DARDEN. Parents, future FSU/TCC/FAMU students do NOT rent from here. If you're reading this go to Leparulo Properties, 100 times better than this mockery of a real estate agent. This property management company is the definition of slumlords. They prey on college students who do not have the funds to combat their illegal practices. Our house on Desiree Court was infested with cockroaches and rats upon move in. We had to surrender our $1500 deposit with no adequate description as to why. The receipt they gave us said verbatim "Misc Fee's". Please, please, for your own health and financial security, do not rent from this coward.

Positive experience: Su gente es muy amable

Negative experience: I have been trying to get my door fixed for the longest but every single time I call the only person that can help me (so they say) is ALWAYS at lunch! They take the message and say I will get a call back but I have YET to receive one, and it has been over 2 weeks. I have even sent emails and no response, they do not care about their tenants obviously. They don’t communicate and they don’t care STAY AWAY

Negative experience: I spoke to Patrick Darden directly, he was very dismissive and unwilling to accommodate a customers busy work schedule. We will be going with a company that’s more professional. Avoid Darden at all cost!

Fantastic experience: I will try my best here to convey my family's experience with Darden without sounding like a shill, but I'm sure some will be skeptical. We have had a very different experience with Darden than the other reviews here. We have been tenants of our current place for nearly five years, and every interaction we have had with Darden and our property managers has been positive, clarifying, and/or pleasant. They've been attentive to the needs of our rental property, with quick responses to repairs and replacements. If there ever was any confusion, our property managers (Elle and Ginger) were patient with us or understanding of what we were trying to convey. We are sad to leave our home here in Tally, but we are moving out-of-state for new employment.

Negative experience: Oh wow, I have a Darden application completed on my counter, but after reading these reviews I will most definately pass. Thank you all for posting your experiences. Be elated that they have helped others!

Fantastic experience: Hey dad, you’re killing it :)

Negative experience: Awful communication. Don't rent from them, they go at their own pace on everything. This pace being slower than the sloths from Zootopia. All joking aside they were terrible about getting back to me about ANYTHING.

Negative experience: I didn’t even rent out to this place because they did it so backwards they made me sign the lease and pay the deposit before I was approved! That’s not how it’s suppose to happen!! And now they charging me extra on the app fee so I can get my refund DONT RENT TO THESE PEOPLE!!

Fantastic experience: Mallory was extraordinary. She knew every.small nuance about the property I was co signing for. She was polite and extremely professional. She took as much time as needed to complete our transaction. In my opinion,she is the best property manager in Tallahassee

Negative experience: Now that I have finally, after almost two months, got my security deposit, which of course deducted charges for cleaning despite my leaving the apartment in the same condition as I arrived at, I am ready to write the tale of my one year of experience of Darden. I am someone who does not write reviews normally, heck this is my first Google review I believe, and I can tolerate a LOT, but I have never seen a company that gave less care than this one. Moving from West Virginia, I had no idea what I was in for. The one bedroom apartment I ended up renting was dark, unclean, cockroach infested, and horribly, horribly overpriced. Had my apartment flood multiple times, emailed about it, got it dried out once, but they never structurally repaired the building, which is duly necessary. I feel bad for the person who decided to move in to that cell afterwards. As a doctoral graduate student at FSU, I was expecting professionalism, attention, and care. I essentially had this company blacklisted on the graduate student social media pages because NOBODY should have to deal with this kind of inattention. Look at the other reviews; it is clearly a pattern of unacceptable behavior. These harrowing accounts are NOT anomalies and DO NOT rent from these people.

Negative experience: Renters beware! Do not rent from this company and if you do, you will not get your full deposit back. Take pictures, lots of pictures before you move in and especially when you move out. Patrick Darden will not look you in the eye or talk to you face to face after you sign the lease. Don't expect to get your security deposit back. We were charged for screen replacement even though I have pictures of the screens off the windows and lying on the ground the day we moved in. Don't bother cleaning or having the carpet cleaned because they will supposedly have it cleaned again and take it out of your deposit. They will charge you for repainting even if there is no damage to the walls or paint. My first and last experience with Darden Property Management. I would not be as negative if they had the decency to talk to me or my son face to face regarding the reasons for keeping part of my deposit. One star is too many.

Negative experience: If I could give a half a star I would, better yet no stars at all. They lie to you upon first moving in about the process when you move out. They will charge you redundant prices on things and you won’t get your full deposit back no matter how you leave. The property is not the best at all poor ventilation, poor appliances, everything not up to par etc etc.....They come when you’re not home and don’t give atleast a 24 hour notice that they will be there. Never rent from them as you will regret it and your experience which you call home. Your electric bill will be high because of the ventilation and told them about the problems and they pretty much say you are on your own. By far the worst place I’ve ever rented from. They don’t care about their renters and customer service and professionalism is lacking.

Negative experience: Never rent from this guy. In all the years I've been renting, I've never met a more pathetic excuse of a landlord. You'll notice the only positive ratings are from owners. He treats his tenants like dirt. I rented $2100/mo home in Southwood and have many examples I could state, but the latest is that there were 2 instances where the sprinkler system where I was renting failed and I incurred over $200 in expenses (see attached water bill). I've called or emailed over 10 times. He refuses to dignify even 1 response. He just hides like a coward behind his employees who refuse to give out his phone number. I have all the documentation. I will continue until I get paid. DON"T GET UNDER A CONTRACT WITH THIS GUY. You will regret it.

Fantastic experience: Imani and the staff have been really helpful with my move in situation. I started out with a washer/dryer issue and they worked diligently to resolve the issue.

Negative experience: DO NOT RENT HERE EVER!!! This is THE WORST real estate company in Tallahassee, if I could give them under one star I would the woman incharge (I believe manger) is the rudest most corrupt un polite human I have ever dealt with. They were late to meet at the property, canceled on me 2 separate times and then told me they had a open spot and knew they didn’t.THIS IS A HIGHLY UNPROFESSIONAL COMPANY AND I SUGGEST YOU START LOOKING FOR A NEW PLACE ASAP!! DO NOT RENT HERE

Negative experience: The worst property management company, watch out for your security money despite. Don't just sign without inspecting the property and take pictures for any minor damages, they will try to charge you for anything.

Negative experience: I was sleeping and A/C repair man was standing next to my bed in my room SCARIEST scenario I've ever encountered. I'm honestly traumatized. Also EXTREMELY rude they do not care about their clients they just want you to sign a contract and everything else goes to hell. We were always a week early with payment and still they were extremely rude, sucks to be them having a job that streesful still doesnt give one the right to be rude with people you're in business with. Trust me you DO NOT want to make business with Darden Property, My family lawyer insisted on suing them but We subleased the apartment and just moved on since they were the only problem in my life and to no surprise 2 months later those people subleased to another set of victims. I also left a review with BBB then 2 months later they tried to lie and say they had no record of us in business with them I then sent actual documentations with Dardens name and signature as well as mines and the post was not removed. I was lucky enough to reach the actual landlord and we discussed things that were never brought up to the landlords attention. Luckily I've graduated from FSU and have not had to deal with them ever again. I will make sure to read reviews from now on. GL Best advice I can give READ THE REVIEWS. When you have 90% of reviewers with 1 star you don't want to ignore that. PS when i was looking for apartments to lease i would ask to look at a property and within 10 mins will be at the door step he will knock and walk in, peoples private stuff were exposed and im sure they were never notified. Don't be fooled by Dardens clean look, he is one of the dirtiest business owners I've ever dealt with.

Negative experience: 1. The apartment was not properly clean when we move in. 2. Located in the wolf creek community and our backyard does not have a fence so during the winter season, deer, bears, possums, raccoons and giant armadillo infest the yard at night. They knock down everyone garbage receptacles outside. 3. During the summer, around the house gets infested with wasps. I was informed before signing the lease that pest control was included at all the properties but when I called them about the wasp which kept on making a nest in the front door strip, they said that the pest control doesn't cover wasps. 3. Lawn care is included but only to cut the grass. Any weeds or plants or vines running on the house, you are responsible for that. 4. The property managed by Darden are overpriced. The rent for the unit is currently $1050 for a 3/3. I was offered $75 to resign the lease. Now the rent went down to $990. Others renting similar properties pay less than $900 monthly. 5. I`ve reported to Darden Properties about a bad dish disposal several times. It wasn't replaced until there were a flood leak and water collected under the sink. It took Darden Maintenance about a good 2 weeks to get that taken care of. Eventually, there was a build-up of mold under the kitchen sink, which I called them to get it treated and replaced the wood. I was advised by maintenance to spray bleach on the area which they only put a sheet of wood to cover. (pictures are below) 6. Upon move in, I reported all the damages to the house and everything that needed to be replaced. Toilet seats needed to be replaced (still hasn't been replaced), blinds, leaking vents, (other stuff that wasn't so important) upon move in. But the closet doors needed to be replaced. One fell out the hinges and it literally fell on me, hit me in the head. The apartment definitely wasn't ready for move in!!!!!!!!!!!!!!!!!(pictures are below ) 7. Darden Property Management started house tours from January 2018 after 5 months of moving in. (move in was August 2018). Once I missed a call from Darden about a scheduled tour. They called (once) around 4:30 pm . If you are unlucky like me a group of strangers rang my doorbell the following day @10 am saying they were there for a tour (Darden representative wasn't present) so I inquired. I asked for them to reschedule and they reply saying that they are only required to give me 12-hour notice. Previously they would call me and give me time enough time to confirm! I paid a two month rent security deposit upon move in so i didnt have to deal with all this bull. so lets see if they are going to find some excuse to not give me my security deposit because all the previous negative comments are true so far.

Negative experience: Awful people clearly just trying to take people's money. Extremely rude over the phone when we called and said that our AC is broken. It's 89 degrees in the house, and they tried to tell is it's no big deal. They also started showing the property 4 MONTHS before our move out date, showing up without more than an hours warning to show strangers around our house, often times without any of us present. Bill Bowers has always been really nice to us, but everyone else in the company we've talked to or dealt with has been borderline hostile. Avoid any property under this company

Negative experience: "Hmmm. Just run. Never rent from Patrick Darden. His staff is great but the policies and fines are absurd. They do not care about you or your home, they care about $" EXACTLY ..... My room had a flood halfway through the semester. The carpet got ruined and moldy. They had to make a huge whole in my room to solve the plumbing which they never fixed. My room looks and smells destroyed and Patrick Darden LEFT THE COMPANY. NO ONE FROM DARDEN CAN HELP ME. I cannot comfortably live in the room I pay for for an entire half of the semester. thanks Darden!

Negative experience: Workers will use your bathroom whenever they feel like it when you aren’t home. You don’t get notice when they come to fix something you didn’t even ask to be fixed and Patrick Darden’s response to complaints is (and I quote) “I must remind you that when you do not own your home that periodic entry to your home by others is a must.” (Especially when the urge to deficate hits). No respect for you or the law that states landlords must give 12 hrs notice. Totally creepy knowing someone was in your apartment while you were gone and Darden said there were no work orders for your complex that day. So, if something was stolen they wouldn’t even know which vendor had used their key that day to take a dump in your toilet. It wasn’t the pest control guy, he at least puts a note on your door giving you 12 hrs notice. Didn’t you read where I asked which vendors were on property that day and was told no maintenance was scheduled? That means someone with a key decided to let themselves into my apartment to use my bathroom. It’s disgusting and your attitude is condescending.

Negative experience: I'm a current resident at a Darden property. I will first say the positive- our place is attractive and the rent is a good price. Now for the negative- Darden never fixed what was broken in the townhouse (blinds, lightbulbs, sliding closet doors) as recorded on the form turned in right after we moved in. But the real reason I'm writing a review- We were told when we were touring our townhouse that pets were allowed for a pet fee, this is also reflected in the lease agreement. However, just as I'm about to adopt a beautiful kitten, I am told by the humane society that my property doesn't allow pets. I call Darden, and they say that even though there is the option to pay a pet fee on the lease that my specific location can't have pets. They don't offer any reasoning or sympathy. It would be different if they told me this before I moved in, but they did not. I'm heartbroken not to be able to adopt the kitten. On a side note, they also don't offer any pest control.

Negative experience: I would never rent from this company again. If you want to rent from people who do not care about your safety, then this is your best choice. The houses they have near FSU get hit with break-ins every single year (multiple times a year) and they do not inform you of this and more importantly, do not care about the issue.

Fantastic experience: Darden Property Management has managed my rental property for some six years now with no vacancy and all tenants have been very happy. Even though I live in Tallahassee and a top 3% production real estate professional, I feel very comfortable with DPM handling everything from advertising, tenant screening and leasing. Any repairs needed have been handled promptly and cost effectively. It is confusing to see tenant reviews so low, possibly unrealistic expectations?

Negative experience: I agree with the person who said they are uncaring about people. They do as little as possible to help. This is my first time renting from a property management agency and dealing with my assigned rep is worse than my worst landlord.

Negative experience: Darden property has been my worst renting experience. They replaced the carpet at our request since we have a baby, so things started out great. Once we moved in we had several things that needed fixed. We emailed and called them several times and nothing got done. One was an open fence to the backyard which had a pool ( obviously breaking the law and putting others in danger ). When we moved out we paid to have the carpets cleaned and followed he move out cleaning requirements, making sure it looked better than when we moved in. (we had to do a lot of cleaning when we moved in.) we received 10 percent of our deposit back.. it cost more to clean the carpets. Darden charges for normal wear and tear. We got charged for painting the entire house ( there were only a few marks from normal living) charged for replacing a screen, which was broken when we moved in and for cleaning the carpet in a room we had the carpet cleaned AND a bed and rug covering the whole time we lived there. If you want you want to live somewhere that they take care of their properties and want any of your deposit back DON’T rent with Darden.

Positive experience: I rent an apartment from Darden and so far I have had no problems with them. My refrigerator went out on Tuesday and they had Lowe's deliver a new one the next day. Other issues have been corrected in a timely manner also.

Negative experience: This place is not what I️ thought no maam

Negative experience: I would not recommend renting from Darden Properties. They are incredibly difficult to communicate with, which results in unwarranted fees and fines. For example, our dumpster wasn’t emptied when it should have been causing the trash too over flow. Instead of addressing the issue with the city, the party responsible for emptying the dumpster, darden fined all residents for trash being outside of the dumpster. We’ve also been waiting on a work order for a month.

Negative experience: the most unprofessional property management company, and horrible communication.

Negative experience: Literally the worst property management company in Tallahassee. Moved into the house with broken windows, and seals and they where notified on the first day and never got to it still to this day our one year lease is over now. They never seemed to answer mine nor any of my roommates calls as if our numbers where blocked. Do not have your student live in one of their POS rentals. Rooms had mold growing all over them and they tried to blame it on us.