Keyrenter Property Management Tacoma

Fantastic experience: Ivory and John have been crucial in helping my family, including a pregnant wife and now newborn, be safe and happy. Especially with the issue of many of us falling down the stairs. They installed a rail once too many people had fallen to be coincidence. Normally I’d make this 4 stars since the railing had been needed for a while and wasn’t going anywhere, but it sounds like that was more of an issue in communications with the property owner and a few other factors, so I won’t hold it against Ivory and John.

Fantastic experience: Jeanette Shields provided both rapid and accurate response to any concerns I had.

Fantastic experience: If I could give 6 stars, I would. I worked with Jeanette Shields and I cant express how easy she made the whole process, she was super responsive, knowledgeable and just so pleasant to work with. I definitely look forward to working with her again in the future and would recommend her services to anyone who is looking for impeccable, superb service.

Fantastic experience: We’ve worked with many property management teams over the years, and our experience with Keyrenter Tacoma has been outstanding—especially thanks to Jeanete! As a local plumbing company, we often work closely with property managers to get tenants set up quickly and efficiently. From start to finish, Jeanete was professional, organized, and easy to work with. She guided us through the entire tenant onboarding process with clear communication and made sure everything flowed smoothly. Jeanete took the time to coordinate details, answer questions, and keep everyone informed. It made our job easier and strengthened the partnership between our teams. We truly appreciate her responsiveness and dedication, and we’re grateful for the great customer service she provides. If you’re looking for a property management team in Tacoma that knows what they’re doing and cares about the people they work with, we highly recommend Keyrenter Tacoma—especially Jeanete!

Fantastic experience: I just signed my lease with the help of Peter and could not be more excited or say thank you to keyrenter enough. They made the process so stress free, so I get to focus on the excitement instead of worrying. Great communication. So appreciative.

Fantastic experience: Great company to work with. Fast communication. The resident portal is also easy to navigate and submit requests to.

Fantastic experience: Ivory at Keyrenter was absolutely wonderful to work with. She was incredibly helpful throughout the entire renting process, always quick to respond, and made everything feel so much less overwhelming. Her communication and support really eased the burden of moving, and I truly appreciated how smooth she made the experience. Highly recommend working with her/ Keyrenter!

Fantastic experience: I just want to give a huge thank you to the KeyRenters maintenance team! Thank you, Ivory, for putting in the work order on such short notice—you didn’t hesitate at all and made sure everything was handled promptly and completely. Shoutout to Evan for coming out and completing the work order. Evan was professional in both appearance and attitude—friendly, fast, efficient, and very informative throughout the process. I truly appreciate you both so much. Thank you again for the excellent service!

Negative experience: MY buyer beware is in no way regarding any decision that the company made. They provided false information about where to find the information they ran. The appfolio request that they provided claimed they did not in fact run anything. Often unprofessional companies do this. When asked about their error they said that they were experiencing a learning curve. Jeanette is the one who spoke about this. It is important to recognize that poor communication practices are a routine for this company in Tacoma. There practices of disclosure are also unprofessional. The other Keyrenters in other states seem to have more supportive practices. Buyer beware. The market is aggressive enough in Tacoma for the customer service to be poor and the real agents to be few and still learning their trade. The field agent in Morten, Wa said that there is not really a brick and mortar office in Tacoma, only field agents. In addition Jeanette stated that they are still working on the learning curve with accurate reporting to customers. The concern here is that I wonder if the information provided to this company is protected as the law requires. If their reporting is inaccurate for inquiry then this Tacoma branch needs more training? Use with caution only. Maybe meet a 'field agent'' first and visit a real office to see their current listings instead of relying solely on what they print online. Beware.

Fantastic experience: Jacob was so professional and helpful, he answered all my questions. He went above and beyond all my expectations, so we could get the home we wanted.

Fantastic experience: I just moved to my new place with Keyrenter Prop Management the end of November, but so far they have been very responsive to my questions and needs. Ivory in Maintenance and Jeanette, Prop Mgr. and their teams have been great. I appreciate them.

Fantastic experience: I’ve been working with KeyRenter for the past 8 months as a vendor. I am really pleased with the communication from the maintenance coordinator Ivory Jerome. She is always quick to get back to me and very helpful when I cannot reach tenants to schedule. Definitely planning on continuing to growing this progressional relationship. It’s clear that Keyrenter takes property management seriously.

Fantastic experience: I have had multiple interactions with Ivory Jerome as a vendor for Key Renter Tacoma. She is pleasant to talk to every time. I always receive the proper information pertaining to work order and she is always prompt when it comes to getting back to me.

Fantastic experience: I work with Ivory all the time, she is absolutely fantastic!! Thanks Ivory!

Fantastic experience: We have been working with the maintenance team at Key Renter for over a year. Ivory Jerome, the maintenance coordinator, communicates well and always seems to be looking out for her tenants and making sure their needs are met.

Fantastic experience: Jeanette and Peter at KeyRenter Tacoma were a pleasure to work with. Working with them we were able to secure housing quickly— they were responsive, thorough, and extremely organized from start to finish. They helped us navigate lease terms, portal setup, move-in logistics, and ensured we had clear instructions for a smooth check-in. If you’re looking for a professional property management team that communicates well and executes quickly, I highly recommend KeyRenter Tacoma.

Fantastic experience: We've done lots of work with Key renters over the last few years and Ivory makes it so easy to get work orders. She always answers her phone right away, gets back to us quickly with any questions we have. She makes working for them smooth! We appreciate you thank you!!

Fantastic experience: I’ve worked with both Peter and Ivory all year, it’s been a terrific relationship! This company has been a pleasure to work with and I look forward to next year with them!

Fantastic experience: I cannot say enough about Jeanette shields she goes above and beyond for tenant . When you have lived somewhere for 10 plus years and have to move and times have changed it makes you nervous, but Jeanette helped us through the process .

Fantastic experience: Keyrenters redefines what a rental company is. It feels like renting from a friend, they go miles above and beyond for their residents. Recently our oven went super nova on us so I reached out to Ivory. I just mentioned we relied on the stove for cleaning medical equipment - she not only stayed on top of the repair following up and making sure everything was fixed- she got us a loaner to clean my baby's medical equipment in the mean time. Ivory is just amazing, she always gets things taken care of, and she is just great. Jeanette is an absolutely wonderful property manager, we had a few little bumps moving in, she was right there helping us resolve every issue we had. She is always willing to help point us in the right direction and get anything resolved! We had an issue with our water - Jeanette and Luis had it resolved within an hour of us reaching out. I would recommend Keyrenters to anyone - heck while in labor I told the nurse how great they are. They are just wonderful. I love living in one of their properties - never thought I would love a rental company! But hey when you're are amazing as these guys how can you not appreciate them!

Fantastic experience: The company is very good in management of the property. I have done with their for over 4 years and they do it very very good.

Fantastic experience: Jeanette is simply amazing!!!! She’s communicative, responsive and follows through on her commitments. I appreciate the excellent level of service she provides. She’s the absolute best!

Fantastic experience: I've been renting my home out through KeyRenter for a few years now and would recommend them to anyone looking for a property manager in the area. The leasing team members I've worked with (Kirsten and Jeannette specifically) have always been incredibly responsive and helpful with finding great tenants for my home. Thanks KeyRenter!

Fantastic experience: Jennifer Shields at Keyrenter Property Management did an A+ job “rerenting” our home—quickly—and ensuring the follow walkthrough to keep our property in top condition.

Fantastic experience: Keyrenter Tacoma has gone above and beyond as my property management company. Even prior to taking over the property officially, the owner, Peter, had a new dryer in my home, after 6 weeks of waiting for action from the previous company, Spinnaker. While there has been some major structural issues in the home, the head of maintenance Ivory Jerome, has provided consistent and professional communication to me, while working behind the scenes to get the owner of the home to make the necessary repairs. Ivory follows through and checks in about the progress of any service requests in a timely manner. Most recently, I entered an urgent request and within 15 minutes (it was after normal office hours, too!), Ivory called me and gathered more information about the issue. I was able to make a temporary solution and her tech was out first thing the next morning to complete the repair. In my experience, the entire Keyrenter team, from the ownership to management, to the techs and leasing agents, show genuine care in their approach to working with their residents. Thank you, Ivory and Peter, especially for all that you do!

Fantastic experience: Jeanette and Luis have been so helpful with my move! They made sure everything happened as smoothly as possible.

Negative experience: If I could give 0 stars, I would... Update: Deposit was received in a timely manner only due to the processor service not Keyrenter. And if you want to know how certain positive reviews of Keyrenter seem to flood the reviews, youtube how google reviews work. Keyrenter attempted to have this review removed when I first posted it. Google reviews works and they are our platform to get companies like Keyrenter to do better or quit doing business. 3 weeks ago the house was still empty, lockbox on the door with an exposed pvc pipe and a shovel stuck standing in the yard. Update 07/23/2025...I received a handful of emails yesterday afternoon from Keyrenter after the Deposits and Fees training that Kirsten Berg and other Keyrenter staff also attended. Keyrenter states they direct deposit the full funds into my account. It's been all fun and games from the beginning, let's see what happens. OperationMamaBear2025 is on X if you want to see how this all began and now I can update that account and the album that holds all pics and videos. I will add links when that is done. * PLEASE STAND UP FOR YOURSELF WHEN DEALING WITH THESE "HOUSING PROVIDERS" AND DO IT PUBLICLY FOLLOWING THE PLATFORM'S GUIDELINES. LEAVE ALL PERSONAL FEELINGS AND INNOCENT PEOPLE OUT OF IT. DO NOT ATTACK THEIR FAMILY MEMBERS, CHILDREN, OR PERSONAL SOCIAL MEDIA ACCOUNTS; EXPOSE THEIR BAD BUSINESS PRACTICES HERE ON GOOGLE REVIEWS. Update...07/22/2025...as of today, I have heard nothing about my $2500 deposit or $66 dollar credit. I had a difficult time finding there office and did not get a chance to speak with anyone. If I could give 0 stars I would. This company seems to have picked up where our slumlords left off... UPDATE 06062025: Yesterday, I attempted for the third time tp speak with someone at Keyrenter and finally got a call from someone who told me someone else said...i went through three people talking about someone else said...so, I asked could I speak to property management as they were relaying messages through there maintenance while I was on hold. I finally got to speak with Mr. Peter, the same man who shook my hand in February or March and apologized for everything we had been through with the owners John and Kate Frazier and their namesake LLC. He said to let them know when the grass needs cutting because they would take care of it. Instead of wanting to talk about maintenance, he wanted to talk about this google post and attempted to threaten me with civil suit for slander. I would love to talk to a judge about my experiences living at proprty 707 in Tacoma and explain what my children have endured for a year. The grass got cut before sundown yesterday, and I'm thankful. I told Mr. Peter I would update my post, and I have. I will take it down once we have moved and received our deposit back. I am doing my best to give the benefit of doubt, but the evidence and experience is too loud. I will update again.

Fantastic experience: Just moved into our rental over a month ago and I’ve been very impressed by the KeyRenter team! Jeanette was so helpful in getting us into a place and was great to work with. I also have been appreciating how responsive the maintenance team is. Our last property management company would take months to address serious issues but The team here has been getting back to us with questions and requests the day of. Thank you Luis for helping get us setup with utilities during our move in process and thank you Ivory for being so quick to respond about some time sensitive questions I had!

Fantastic experience: Great experience with them and feeling happy/solid with my new place!

Fantastic experience: I had a great experience working with Jeanette who is a leasing manager at Keyrenter Property Managment in Tacoma WA. She was incredibly helpful and responsive when I needed a copy of a borrower’s tenant lease agreement. The process was quick, smooth, and handled with a high level of professionalism. Her, attention to detail, and willingness to go the extra mile to ensure everything was in order really stood out. Communication was clear and timely reflecting her committed to excellent service. Thank you again for your outstanding support!

Negative experience: As a retired Command Sergeant Major with over two decades of leadership experience, I value integrity, professionalism, and accountability — qualities this rental agency and its representatives severely lack. I hired this company based on their promise to have my property rented within 2–3 weeks. That never happened. After repeatedly reaching out for updates, I was eventually told the price was “too high” — a conversation that should have taken place immediately, not months later. I authorized them to list it at whatever price necessary to secure a tenant, yet there was no follow-through, no updates, and no communication. Because I live out of state, I relied on them to manage the property responsibly. Instead, I was blindsided with over $600 in unpaid utility bills because they ignored multiple notices sent directly to them and failed to notify me. On top of that, my yard was completely neglected, ultimately costing me over $3,000 to restore. The most alarming part is their business practices. Under the direction of Krym and Zack, they refused to release my property from their contract until I removed my honest review. Leveraging someone’s home to silence the truth is unethical, unacceptable, and, in my opinion, borders on criminal behavior. This experience was defined by broken promises, financial loss, and a disturbing lack of accountability. If you value transparency, professionalism, and respect, I strongly advise you to avoid doing business with this agency.

Fantastic experience: I have been renting from Keyrenter for 2 years now and everything has gone smoothly so far! Jeanette has been extremely helpful with any questions or concerns I’ve had. Highly recommend!

Positive experience: Overall Keyrenters has been good. I initially signed with Keyrenters because I really liked Zack and he was always very on top of it. I have recently been working with Jeanette who is very professional, compassionate, on top of things, etc. I have enjoyed working with her. I am hoping that keyrenters as a whole can work and provide service like Zack and Jeanette which is why I am providing 4 stars, but Jeanette and Zack have been 5 stars.

Fantastic experience: Very smooth move in process. Jeanette Shields was very helpful.

Fantastic experience: Ms Shields is a great property manager, She provided all my family needs in a fast and easy manner, I would recommend her and Key Renters property management for all your housing needs.

Fantastic experience: Jeanette was amazing and very professional! If you are looking for an awesome management agency, look no further; Keyrenter Property Management Tacoma ❤️

Fantastic experience: My Experience With Key Renter Tacoma Property started with a strong interaction with the Leasing Manager Jeanette Shields. Her dedication and admiration helped me choose a home to live in that suits me. She has been more than accommodating for myself moving into one of the units. Especially with me physically not being present. Her patience has helped tremendously! I would encourage any one to rent if only for a short period of time! Thank You!!!

Fantastic experience: The whole team was very helpful and communitave. I haven't had a lot of experience with property management companies but this went better than I was expecting!

Fantastic experience: Jeanette was very friendly and helpful! She answered all my questions and went above and beyond to get answers when she didn’t have them. She and Luis made the move in process easy to understand and efficient so we could get into our new home. Jeanette also asked for my opinions and feedback throughout the process which I really appreciated.

Fantastic experience: I moved to Tacoma about a month ago and Jeanette was such a huge help. She checked on issues for me prior to moving in and communicated during the whole process. She was really sweet and I appreciated her being so attentive!

Fantastic experience: Jeanette has been a pleasure to work with, as she manages homes in an HOA my team works with. She has been consistently responsive, kind, and professional. It is clear she genuinely cares about the homeowners and residents she represents.

Fantastic experience: Jeanette is a pleasure to work with! She truly cares about the renters and is always quick to respond and help resolve any issues. Her professionalism and dedication are appreciated. Highly recommend!

Fantastic experience: What A great experience it was working with Janette and Peter at Keyrenter . They were so professional and helpful when getting me and family into our new rental house. Friendly and courteous and easy to get in contact for any questions. Thank you Jeanette, Peter, Luis and Kristen for all of your help. It's been a pleasure doing business with everyone. I would definitely recommend Keyrenter to any of my friends and family for their next rental needs.

Negative experience: Tacoma office: I ended up wasting a lot of time and energy with working with this business. When running a business it is important to have people and systems in place so if personal things happen within your life someone else can cover down. This is the second local PM company now whose used personal experiences as reason for why they didn't ask someone else to cover down. It is not fair when you're financially impacted by things like this as a home owner. We had agreed to plan to work together. All they had to do was a walk through. I am out of state and until we signed legal documents was not giving them my key code. I have a friend who set up a time and to meet at the property. No show. This agency never answered. Never said “an emergency came up. I Cant come please call the office.” Ghosted. Repeated attempts to reach out to the owner Peter. It wasn't until I said I was leaving a review that I was gaslit into being a bad guy for wanting to leave a review for my experience. He's going through a personal situation that is not my place to discuss. I get it. I take care of my terminally ill partner… yet if I Cant make a date even when my spouse has been fighting for their life in the hospital, at some point I step out of use the bathroom, to eat, to take a breath, and I look at my calender and text everyone with appointments and cancel. Maybe that's just me as a business owner myself, my business being my home I need to rent. We had plans of working together with the understanding my home would get rented soon, I paid thousands in landscaping, repairs, ready to move forward. I sent over personal information. Leases they can now benefit from that I spent thousands on to have a lawyer draw up. I called the office, no answered repeatedly, no returned calls. I was being ghosted. I was concerned. He had my personal address, my name, my email, my information. Now crickets not only from him but the office. The date was missed to do the walk through. No reason. Then he responds only to “hey if I don't hear back on whats going on in leaving a review” which is my right. I was told because I'm making “threats”-not a threat to share your honest opinion of your experience, that they no longer wanted to move forward. Why can't you reply to anything until I said that? Why can't you tell your office to follow up? A stressful and personal experience? I get it more than most. But now I'm financially impacted because of your lack of communication. You are still a business owner. I am assuming you have a calender. One text to someone at the office and the office could have let me know so you could focus on your stuff. I played this game with the last PM who got a tenant in, took firsts months 50% fee and bounced. Refused to serve noticed for lease violations. Would constantly blame personal things in life. That is respectfully not how a business plan should be operated. Have people and systems on plans so when crisis situations happen, clients are not left hanging and literally paying for your circumstances. Its not that there's a lack of empathy, its the lack of accountability. I was told that I'm the bad guy because I'm “hindering his ability to focus on whats going on personally.” No. You are a grown adult man and business owner. You can respond to a review? You can text your office “I can’t come in tomorrow, please follow up with my clients and update them and help them reschedule with someone else. As a caregiver, I still manage to communicate properly. And yes even when my spouse was fighting for his life. Its not fair that others should waste time, gas, money, anything over my lack of comms that takes two secs which could be sent when stuffing my face quickly in a hospital cafe. Maybe its just me. I would not recommend this place on the sole basis that the office is not consistent at answering phones and returning voicemail calls and that there is a lack of personal accountability for how employees and owners here need to communicate if they miss appointments. It wasn't one day, one time I reached out. It was weeks.

Fantastic experience: Both Peter and Jeanette have been wonderful to work with. I have enjoyed building a relationship with them over the past few years. Thank you both for all you do.

Fantastic experience: After a not so decent experience with a private renter I decided to go with a property management. Kirsten at Keyrenter made our experience far better. The property was nice and as advertised and our only complaint was addressed within an hour of getting the keys. If I rent again in the future I would rent from Keyrenter again.

Fantastic experience: We appreciate the help of Peter and Jeanette from Key Renters. We needed a home rather quickly because the owners of our previous rental decided to sell theirs after living there for 24 years. It was a very positive experience to work with both Peter and Jeannette and the rest of the Key Renters team. Thank you very much for your support .

Fantastic experience: Jeanette was a pleasure to work with! She reached out to me to request documents as I am part of the team that manages the association she manages properties in. She was very quick to respond when I requested forms to be filled out. All around a wonderful experience!

Negative experience: If I could give zero or - 5 star I would , When the tenant moved out and, there were several things need to be fixed which take a day or two , but the they kept the house vacant for three months to fix them , they fixed some and left, ignored some and they got the deposit of the tenant , instead of fixing the holder of the living room curtains ( which I paid money to hire somebody to install) , they got / trash them and Peter doesn’t know where they are , , they didn’t replace the light above the garage door , they left the electric plug uncovered which safety hazard as shown in photo , I asked Peter about that , he got angry , rude , and lied and came up with false stories to justify his negligence,

Negative experience: I wish to give zero or negative star , They neglected to maintain my property and prepare it to be rented. they managed my house. the tenant moved out.the house stayed vacant for 3 months.peter said its because of the house is old and not updated, hard to rent it these days. kristen said the house is ready but the market is flooded with inventory, and rental prices have declined because of the inflation cost of goods. so she recommended the rent from $2100 to $1800. zach said the house is ready but because of the economy so lower the rent below $2000. i checked the house i found 10 damages in the house that could've been fixed in 2-3 days and the house wasnt ready for rent. i called them. zach, said the contractor didnt do the job. peter said he thought it was ready but that he was misinformed because of lack of communication between them. then they leased it to a tenant for $1900 a month. all what they told me were lies and scam.this made me lose more than $5000.

Negative experience: They managed our house the tenant moved out they left it vacant for over 3 months without maintaining the house. Then they got rid of an expensive set of curtains we had installed in the living room which we payed for, without giving us a heads up. They also tore down shelves we had installed the bathroom which we payed for without giving us a heads up aswell. They did not maintain many other things aswell but they put in their pockets all the deposits of the tenants. They’re scammers they’re liars they’re the worst.

Fantastic experience: I see a trend in the reviews . Haven't had to deal with PM company in many yrs. I don't want to say anything negative, I just hope the people I did speak with get everything they deserve. Nvm I tell u. I asked the pm if I should apply on a property, they said yes. I asked bc its been on the market a min and I didn't want to waste money for application fees if they had some one in mind. Needless to say we applied and I get a n email the next business day that the property was gone. So obviously they lied, they did have someone in mind they could have said that from the beginning. Just wasting peoples time and money! Again I just hope they get everything they deserve. Update: 07.08.2025 2:30pm Just spoke with the owner he made things right!! Thank you Peter uda-best

Fantastic experience: Keyrenter is absolutely the best housing company I have worked with they get everything done in a timely manner. the staff is even more awesome they go above and beyond for their customers highly recommend ask for Peter and Jeanette

Fantastic experience: I recently switched over to key renter property management from my previous property management company (Evergreen Property management )that was horrible. I was with the previous property management company for about six years and I should have switched over six years ago. I have been with key renter property management for about three months now and they had my home rented out within a month. Probably would have been sooner however, the previous property management left my property in a mess which key renters had to come and clean up. Jeanette shields is my leasing manager, and she has been wonderful. She has called me every step of the way to make sure that I have been informed about things taking place on my property. She understands what a horrible experience I had in the past (with Evergreen) and she has made it her business not to let me go through that again! I have been very pleased thus far and anticipate that I will remain being happy.

Fantastic experience: fantastic property management company with professional staff and excellent communication and customer service!

Fantastic experience: The staff (Jeanette Shields) who has been assisting me and still is very helpful. She is phenomenal and caring!! Very professional and always take action when my place need things fixed, replaced or repaired. The unit is perfect!

Fantastic experience: Jeanette made the move-in experience an easy one. I would definitely recommend her, if you end up renting any of their properties.

Fantastic experience: Releasing agent with so wonderful she walked us through everything she answered every question we had I wish I could give her more than five stars she has been so helpful and wonderful God bless

Fantastic experience: Jeanette and Peter were so efficient in finding me and my fiance a place to call home. Great communication. We had to find somewhere to live in 8 days and they had our backs.

Fantastic experience: We’ve had a fabulous experience renting with Keyrenter. I want to give a big shoutout to Kirstin for all that she does to support tenants! Every interaction we have is professional, warm, and kind. It’s clear that she genuinely cares about her tenants! Thank you Kirstin and the entire Keyrenter team!

Fantastic experience: The 5-star service at Keyrenter as a co-signer started at the beginning of the application process. Jeanette Shields was personable and responsive to all of my questions during the entire rental process. Once all the documents were received, the review process went through without any problems. 10 out of 10!

Fantastic experience: I am a property owner and Keyrenter is my property management company. Jeanette Shields has gone above and beyond when the time came to renew the lease, as I was considering selling, and changed my mind. She was gracious and courteous of my situation and handled the situation between myself and the tenants seamlessly. Great customer service!

Fantastic experience: As a property owner who has been working with the Keyrenter team for about a year, I’ve had a very positive experience with the team and Kirstin Berg as my property manager. The team is efficient, responsive, and communicates clearly, which has made the day-to-day management of my property much easier. I appreciate the team and Kirstin’s professionalism and would recommend them to others looking for reliable property management support.

Fantastic experience: Jeanette at Keyrenter is one of the most customer service and professional talents out there, highly recommend Jeanette, Peter and the whole crew!!

Fantastic experience: We have had the privilege to work with an incredible agent through KeyRenter and owe her infinite gratitude for her hard work. Our little family moved from San Francisco to Bremerton, Washington for work at the beginning of March and found ourselves at the mercy of a greedy private residence owner. We found our new rental property on Zillow and reached out to KeyRenter directly to tour. We fell in love with the house immediately- calling Jeanette from the kitchen during the tour to discuss and file paperwork. The process was smooth, and 100% above board. Over all- the process took less than a week, we got keys and moved in a week later. The home is clean and well maintained. Walkthrough paperwork was completed and maintenance requests have been submitted. Communications between us and the manager is always cordial and attentive. The care and dedication that Jeanette showed for us was simply out of this world. If I could award Keyrenters more stars or Jeanette stars of her own- we absolutely would. I will be recommending this property management company to everyone I can and urge private property owners to work with KeyRenter for a reliable service and trustworthy care of their property.

Fantastic experience: I’ve had a fantastic experience working with Kirstin Berg as my property manager. She is fast, efficient, and always kind in her communication. Kirstin is truly on top of everything and makes the entire process smooth and stress-free. I highly recommend her to anyone looking for a dedicated and professional property manager! Thank you. -Linda Novak

Fantastic experience: Just had a great experience with Keyrenter. I applied for a property and unfortunately another person got there first. I was short on time to find a new place, I needed to be out in 2 days! Thankfully, Kirsten Berg was an incredible help in all of this. She got me into a new place and was able to arrange all of the necessary odds and ends within 2 days! I am really impressed by the kindness, professionalism, and flexibility of Kirsten and this company. Her assistance and fast responses allowed me to get out of a jam quickly. I am so thankful for people like this who clearly see their job as more than just a job and use their hours to go above and beyond for people! Kirsten was the best and I'm so happy to be able to work with her and Keyrenter during my lease. Thank you again for everything!

Fantastic experience: Kirsten was super easy to work with and made the whole process very smooth. Super kind throughout every conversation I had with her and was willing to work with us. Definitely would recommend them!

Fantastic experience: I’ve been a tenant with Keyrenter for about three years now, and my experience has been excellent—largely thanks to Kirstin Berg. She’s been incredibly understanding and empathetic, which has made a big difference. During times when I needed a concession, she was always willing to listen and offer support. Keyrenter as a company has also been great. Whenever I’ve submitted a request for maintenance, it’s been handled promptly and professionally. Kirstin has been amazing throughout my time here, and I truly appreciate her. Thank you for being such a great landlord!

Fantastic experience: The associates at Keyrenter Property Management, have shown my family and I such patience and compassion. They are very quick to get back to you and they go above and beyond to help you find a rental that’s suits your needs. I will do business with them anytime and I will let everyone know how wonderful they are during a very stressful time. Thanks to all who work for this company, yall are a true blessing.

Fantastic experience: Our leasing manager, Jeanette, has been wonderful in direction us with our move! Coming from Ohio to Washington, she called us to connect initially about the property and was quick to get back to us about any follow-up questions we had. She made the process feel super simple and clear. Highly recommend!

Fantastic experience: Quick responses in answering any questions, good at coordinating around my work schedule for communication. She was very friendly and understanding as well as accommodating. Checking in on me when first moving to make sure everything went smoothly.

Fantastic experience: I have been a KRMT client for nearly 2 years and the service has been excellent every step of the way - starting with helping to get my property ready for rent and then securing a tenant in 2 days! Peter, who is very much a hands on owner, and his whole team have been responsive in answering questions and getting things done. I also want to give a shout out to Ivory Jerome. She works hard to make sure my tenants are taken care of and goes the extra mile to keep my maintenance costs low as well.

Fantastic experience: We are very happy with KeyRenter, what a great property management company. The staff are helpful and they communicate well. Zack and Kirstin have been excellent from day 1!

Fantastic experience: Josh was the very best and I know that I have a place I can move into! Also, Jeanette helped me out a ton, answering my many questions and making sure it was the right fit for me.

Fantastic experience: Kirstin has been a consummate professional in helping me out with my rental property. She helped me out when I needed quick assistance.

Fantastic experience: Peter and his team were great to work with very professional and gave me extra time as needed. Thank you, Chris B.

Fantastic experience: Jeanette at Keyrenter Tacoma Property Management was amazing! She was very responsive when needed & made renting a stress free situation! Even my move out process was flawless due to them! I can’t thank this company any more for all their help during my first renting experience! 10/10

Fantastic experience: Jeanette did everything in her power to stay on top of things and she made my move into the apartment as smooth as possible.

Negative experience: I try not to give poor ratings to businesses because it can hurt their business. Still, I feel as though I should warn others about this company. My main complaint is the co-owner Peter. He and I had a disagreement with how he was handling repairs to the house we lived in. I left a negative review online after months of him not addressing it or even returning calls. After reconsidering and pulling the review (within minutes of posting it), I missed his call. He then called my wife, whom he had never spoken to, and screamed at her over the phone about how my negative review was "attacking his family." I tried for a month to get in contact with him before this happened. There was an active water leak, leaking from upstairs to downstairs accumulating in a bucket. They left it that way for 3 months. They made half a dozen appointments to have their worker come out, they wouldnt show or even call saying they were not coming. While my first review was about poor communication, now my biggest complaint is the hateful way he talked to my wife. She's about the nicest person in the world, and I couldn't believe anyone would talk to a person they didn't know that way. Especially over a bad online review. I asked Peter to meet me in person. Peter agreed, them refused to meet me later. He kept sending me texts messages degrading my character, calling me a bad veteran, unstable, and dangerous. I rarely leave negative reviews, but this is the worst company I've ever worked with in any capacity whatsoever. This wasn't only a bad business experience, it was a very personal verbal attack against my wife. Peter can send degrading texts to me without upsetting me too much. I have thick skin. But he was so hateful to my wife, she was afraid for her safety. We ended up moving out of the house early in order to end our businesses with this company. They only started being nice and working with us, after we had to send a legal demand letter. After that it was, "I'm sorry. I'm so inexperienced. I shouldn't have talked that way to you." I gave myself a few months after moving out to let my anger subside. I wanted to be sure to think thru it and be sure I'm being fair to the business as a whole. I never attacked anyone's character, but Peter attacked our character; both by phone to us, and to a third party who spoke to Peter. This is not how business disagreements get handled. It's shameful in my opinion.

Fantastic experience: This place is the best. I interacted with Juan and he was professional, courteous and respectful. I love this company. I strongly recommend them!!!!

Fantastic experience: This company has been nothing short of phenomenal since we moved in. We have had more than a few issues but they have gotten all of them resolved incredibly quickly. They make you feel as if they truly care about you as a tenant. Jeanette, Ivory, Luis, and Peter are all absolutely great. The company has great people who are understanding, wonderful to work with, and just nice. I cannot thank Keyrenters enough for all they have done and how absolutely wonderful they have been. Best rental company ever! Thank you Jeanette especially!!! You are wonderful!

Negative experience: Update in light of the below response: I won't waste my time going through the specifics, but basically all of the info provided in the response is not true. It is info that is distorted from reality, and I have evidence to support this. In addition, I have numerous emails where I reached out to keyrenter over and over again without response regarding numerous issues. They would ignore my emails for literal weeks. Also, I had an email dated in June 2024 where I laid out very detailed info on issues I was having under their new ownership.. this was months before I finally couldn't take it anymore and terminated their services. In addition, in my opinion, the owner seems to bully people into removing negative reviews. Also, I have asked the company numerous times to return the keys to my property. It has been over a month since terminating their services, and I still do not have the keys. There is a recent comment below from another property owner, who sounds to have had almost the exact same issues I have had. I have been using keyrenter to manage my property since 2022. As a previous active duty military person, it is crucial that I have someone who is on top of things to manage my property, since I wasn’t in the same state as my property. I want my property taken care of (for both myself and the sake of the tenants). Originally, the property management service wasn’t terrible. However, since it changed ownership a year ago, it has been horrendous. There is a MASSIVE communication issue. In addition, I have to basically send numerous emails inquiring about things such as business license renewals, property upkeep, inspections, etc. They do not seem to be proactive at all, and they have not followed through on what they said they would do numerous times. About 6 months ago, I brought this all up to the owner. He apologized and said they had massive growth, and I understood at the time and was willing to give them another chance. However, virtually nothing improved. If you are a property owner, I do not recommend using them. In addition, anytime I have been able to actually contact them, they have come across as condescending. I’m confused as to how it is professional or appropriate to have that attitude/tone with someone who is paying you to provide them a service. I also do not trust them to keep my property in good condition and be proactive with upkeep/maintenance. This lack of proactivity can cause major (and costly) issues in the long term. I don’t want that for the property, and I’m sure the tenants don’t either. They deserve to rent a well-maintained property

Fantastic experience: Kirstin is an amazing professional, does what she says she will do when she says she will do it. She helped me out tremendously during a very stressful and confusing time. I have no hesitation in recommending her and her company for their professionalism, honesty and transparency throughout my experience with her and the company. If you are looking to rent in Washington, these are the people to talk to!

Fantastic experience: We were very, very happy with the service we received from Jeanette Shields at Keyrenter. She was so helpful in securing a home for our niece. Jeanette listened to our needs, made appropriate suggestions, she replied to emails and phone calls in a timely manor. Jeanette made us feel like we were in good hands, we knew she cared about what we were looking for in a rental property.

Fantastic experience: Kirstin our property manager and the entire keyrenter’s office is beyond amazing! My family have worked with maybe 3 different property management companies and KeyRenter is by far THE BEST company we have worked with. From their effortless service in finding the right property for you, to the flawless communication in regards to application process, and amazing attentive leasing staff that is quick to respond, help, and support while you are a tenant.This company is absolutely amazing! Thank you Kirstin and KeyRenter Tacoma!

Fantastic experience: About to move into a new rental and our experience has been great. Kirstin Robinson over at the Tacoma location has been especially attentive and quick to respond whenever we have reached out.

Fantastic experience: Kirstin was incredibly kind, helpful, and easy to work with. When there was a problem with the lease agreement, she corrected it immediately so we could proceed without delay.

Fantastic experience: Kirsten has been incredibly helpful and responsive. The screening and application process was very easy.

Fantastic experience: My husband and I have had only good experiences when interacting with the leasing manager Kristin Robinson and overall staff. Kristin is informative, professional, and is always quick with her replies. The team we have interacted with as well has always been kind. We thank the Keyrenters team and are happy with how they've conducted buisness.

Fantastic experience: Peter, Jeanette, and his team have been my MVP for 2024. They have been strategic with the guidance of my real estate portfolio. I was traveling abroad for a year and I was able to leave the management of that portfolio in their hands. They’re always coming up with innovative solutions to problems and aren’t afraid to step on a few toes.

Fantastic experience: I rented through Key Renter for a little over a year. First off, the application and move in process felt seamless. Seriously haven’t had it easier and paying rent was always super easy, like less than 5 minutes easy. The property we rented was very well maintained and we still miss our neighbors! It was a no brainer to go with them as the selection and pricing were easily among the best in the area. A few months after resigning our lease, my family found ourselves needing to move to be closer to some family that needed help. Needless to say, we were concerned about how this would affect our rental history and of course the huge costs involved with breaking lease. A week after letting them know our situation, I received a phone call from the owner, Peter, who called to inform me that they had found new tenants who could take over the rest of the lease, and worked with us on a move out date. The move out was again, seamless. So not only were we not saddled with the very high cost of breaking lease, we also received our security deposit back. A situation that seemed like it was going to be incredibly complicated and expensive was neither and my family was able to move with money in our pocket thanks to the understanding and diligence of the Key Renter team. It was so refreshing to work with a property management company that actually cares about your situation and not just your money. I seriously cannot give them a enough stars for being so understanding and helpful during a tough time for my family.

Fantastic experience: I was a tenant with Keyrenter for over a year and they were a pleasure to rent from. They were always on top of maintenance and were very helpful when the owner decided to sell the property during my move out transition. I highly recommend anyone that wants a good property manager to use Keyrenter Tacoma.

Fantastic experience: The man that you guys sent here by the name of John. Was so awesome? I mean, very awesome. He did everything that needed to be done for me that I put in my work order for the guy is awesome. Only thing I need is a wash machine. But he did everything else. He get 10 stars from me. And I just want to say, you hired a awesome guy. John, the maintenance guy, just wanna say thanks again smile I am and always ❤️

Fantastic experience: Jeanette was very cordial. She was a great help throughout the rental process

Negative experience: For context - My husband and I were landlords from 2023-2024 in Tacoma. From the jump, we were assured new management would continue the excellent service established by the previous owners. Unfortunately, this couldn't be further from the truth. The main issues we experienced were lack of communication (not telling us the house had been rented; we found out through a third party site), disorganization (overpaying us, then requesting the money back) and worst of all, no follow through (constantly dodging our realtor who tried many times to set up an official walkthrough of our home and delaying the sales process by 6 weeks). I support small businesses and owners, but I can't get behind incompetence. If you're a potential landlord in the Tacoma area, use anyone but Keyrenter.

Fantastic experience: Friendly and quick to respond to any questions. Application process and rental app are user friendly and it’s clear that Keyrenter tries to make the move in process as easy as possible. I would recommend anyone rent through keyrenter.

Fantastic experience: Keyrenter Tacoma Property Management recently contracted the property I rent, and I have only recently begun to work with Jeanette, the leasing manager. So far, my interactions with her have been positive, and she has and is taking the time to get to know me and the property to ensure a smooth transition for both of us. I appreciate the time and consideration she has given to me and this transition.

Fantastic experience: UPDATED DEC 2024 Kirstin at KeyRenter is honestly one of the best agents I’ve encountered . She is very flexible and has continuously helped with my needs when venturing into new field like WA & going the extra mile to make sure we were within our pricing range. I would and do highly recommend this company and Kirstin personally for finding a new rental . Amazing company .

Negative experience: Landlords beware. My wife and I rented out our three-bedroom home using Keyrenter Tacoma from summer 2023 to summer 2024, just after the franchise changed ownership. Unfortunately, our experience with Peter's team was not a good one. Communication - This was a serious problem from day one, and a problem that exacerbated every subsequent problem. First, we were never notified when we got our first tenant; I found out our house rented only after seeing an "unavailable" notice on a listing aggregator. From then on, communication was always shaky, whether it had to do with maintenance requests or facilitating the sale of the home. Follow-up - Another major problem, and probably the worst. After the tenant moved in, we continued paying bills on the property for months because the Keyrenter Tacoma team didn't shift utilities and services from our name to the tenant's. (We always got reimbursed in the end, but not without lots of back-and-forth.) On the tenant's side, the home needed a new dishwasher, which was never installed; by the time our realtors conducted their walkthrough, the dishwasher was moldy and beyond repair. Worst of all, once we decided to sell the home, Keyrenter stalled the walkthrough with our realtors for OVER SIX WEEKS, thereby delaying our go-to-market timeline (critical in the late summer selling season) and costing us an extra mortgage payment. The realtor and I contacted Peter over and over and were promised action but received no follow-through. (Remember when I wrote that bad communication exacerbated all subsequent problems?) This incident damaged my opinion of Keyrenter Tacoma irretrievably. Organization - It's clear that Peter's team doesn't understand its own systems--this is why we ended up paying the tenant's bills for months after the move-in date. Additionally, once we initially closed out accounts, Keyrenter overpaid us by almost $2500 and told us they would reengage in a week to settle our balance. "A week" turned into about three months when the books were finally settled for the year. Needless to say, being presented with a $2500 bill that should have been settled back in the summer wasn't a pleasant New Year's surprise. So all in all, it's amateur hour over at Keyrenter Tacoma, and you as the landlord are the straight man for their shenanigans. Don't be shocked when you're left holding the bag. Stay away.