N.N. Jaeschke

Negative experience: I had a problem with my HOA dues autopay and tried during business hours to call their published numbers for help. Was left on hold for 45 min before I gave up.

Negative experience: (1 star only because zero is not an option) Associa NNJ's management of our HOA was so deficient that the board terminated their contract and transferred to another property management company effective July 1, 2025. My wife and I are still dealing with the consequences of their failures. WATER DAMAGE AND MOLD In November 2023, we reported a water leak in our ceiling to Associa NNJ. Despite multiple attempts to contact their Community Manager over the following months, the issue went unaddressed. Their vendor did not arrive until July 2024, eight months after the initial report. The vendor performed demolition without legally required asbestos testing. They permanently destroyed our radiant heating system, which cannot be replaced under current building codes. They left live electrical power connected to the damaged heating system for over four months, creating a fire hazard. They abandoned our unit with walls exposed to the studs, a dismantled kitchen, and flooring removed down to the cement. Toxic black mold was subsequently discovered. My wife is immunocompromised. She has experienced documented health impacts requiring ongoing medical treatment as a direct result of prolonged exposure to these conditions. The estimated cost to restore our unit is nearly $50,000. This matter remains unresolved. We are still living with the consequences of their negligence. MISAPPLIED PAYMENT After Associa NNJ was terminated, they cashed my check for almost $3,000 that should have been transferred to the new property management company. They acknowledged in writing that the funds were "misapplied to another account by mistake." Despite numerous phone calls, multiple emails, and an in-person visit to their office, their Client Accounting Specialist and Director of Client Accounting failed to return the funds. They cited "board queues" and "internal approval processes" as justification for the continued delay. They only paid after being served with a demand letter from our attorneys. To be clear: this company left us with a fire hazard, toxic mold, documented health impacts, a demolished unit, and then attempted to keep our money. Avoid this company. - Eric Brittain

Negative experience: ⭐☆☆☆☆ | Very Dissatisfied with Associa / N.N. Jaeschke I am extremely disappointed with Associa and the management provided by N.N. Jaeschke. Our HOA dues are being increased to $445 per month starting in 2026, which is an excessive and unjustified increase. I am not aware of any comparable HOA in San Diego experiencing an increase anywhere near this amount. Our community services are very limited, primarily consisting of basic landscaping. At this rate, the HOA will collect approximately $160,200 per year, yet there has been no clear, transparent explanation of where this money is being allocated. The value provided does not come close to justifying these costs. Communication and financial transparency have been poor, and residents have not been given reasonable justification for such a significant increase. Based on the services received, monthly dues should be closer to $250, not $445. Due to the lack of accountability and value, I do not have confidence in this management company and would strongly support replacing Associa with a more responsible and transparent HOA management firm. I would not recommend this company to communities seeking fair pricing, transparency, and effective management.

Negative experience: I'm tired of this Company dragging their feet about any matter!! Maybe if they had to deal with all the bird Shit on their cars and business that might do something it!

Fantastic experience: As an HOA board member, I am so grateful for having Nicole Cummings as our community association manager. Being on the board for over five years, our HOA had four community managers over that span of time. I have to say Nicole is our most favorite. She is very knowledgeable, dependable, efficient, approachable and very dedicated and served our needs with unwavering passion. I am so happy and grateful to have a manager of such caliber. Thank you, NNJ Jaeschke, and special thanks to Nicole. Mesa Cove Board Member

Negative experience: As a consumer, you have to love doing business with a company who will take your money but wont answer phone calls or emails. I am very upset because I got a bill from a new HOA after I paid dues to this one. I have called to be left on hold for 30 mins plus and emailed to receive zero response. So I guess they want to keep my $300 - do not use this company. I confirmed, they took my money but the new HOA is no better because even though I confirmed the transaction, they wont honor it either so I'm out of money. They took over for the previous HOA, hiked the fees and did nothing. The people only cleaned certain sides of the property, no repairs. You can never get anyone to resolve issues they have. My next email is going to the Better Business Bureau. I am past upset I haven't received my money back.

Negative experience: They have been extremely disappointing to work with. During a recent emergency, I followed their hotline process exactly, yet they failed to respond appropriately, ignored my explanations, and never returned promised calls. Their communication was dismissive and unprofessional, and they even gave false information instead of taking responsibility. Because of their delays, I was forced to hire my own contractors at additional expense. This company shows little accountability and cannot be relied upon in urgent situations. I would not recommend them to any community seeking competent management.

Negative experience: The roof of my patio was torn off almost 2 years ago by a contractor NNJ hired on behalf of my HOA. The pic is posted here of my patio roof; it’s been like that for almost 2 years. Because the electrical wires and light fixture are exposed, the patio light has been flickering for almost two years. Also, I called them 2 days ago to report a clog in the sewage drain pipe that’s the HOA’s responsibility to fix, supposedly my issue was entered as “high priority.” The call center rep had a terrible attitude when I called to check on the status. Update: they finally got back to me 3 full days after having reported a backed up kitchen sink that was supposedly flagged as “high priority,” and resolved the problem the next afternoon. It has been about a month since they left the response below saying they would “look into” the ceiling of my patio (still looks exactly as it does in that pic, wires are still exposed on the light and it still flickers which is a danger to me and my guests). Also including a pic of a broken umbrella on the community pool patio. For the ridiculous amount owners pay the HOA per month we should have all new, luxury patio furniture. These ppl can’t even be bothered to replace an umbrella that prob costs 50 bucks. NNJ still hasn’t addressed my 2 years of dangerous, exposed wiring and lack of a patio ceiling even tho a rep commented here that they would. Meanwhile, they found time/effort to work on an esthetic project in the unit next store. This is the WORST property mgmt company. It’s unfortunate that my HOA decided to contract with this company to manage my communities HOA.

Negative experience: I've been at a NN Jaeschke managed property since 2019 and its been a mixed bag when it comes to my experience with them.With that said, our latest property manager--Savannah Dupin--has been the best I've had the chance to work with. Since she's become our property manager, we've had consistent support and the response time between her, and our board has vastly improved. In the time we've worked with her we have been able to deal with issues in the community promptly and follow-up on those that have been delayed with our previous two property managers. If we can keep her on our team, this rating will move up an extra star when I update my review!

Negative experience: Poor communication: The NN Jaeschke San Diego branch is slow or unresponsive to calls or emails, and fail to address Encinitas Villa tenant concerns promptly. Meeting notices, agendas and other required communication are not posted on the property in a timely and consistent manner. Hidden fees: This company lures you in with low advertised fees, then surprises you with additional charges for essential services like HOA documents, meeting minutes and other owner and buyer transaction fees. Neglecting property maintenance: Failure to address repairs, maintain landscaping, and deal with homeowner and tenant complaints about property conditions. I highly recommend against using NN Jaeschke a property management company. UPDATE: I followed up on the management request below to contact them directly by email. No meaningful response, typical nonsense.

Negative experience: *update* I was told my request had been approved back in April, but there had been no follow up (for over 3 months). Nice to finally get this resolved and have the funds returned. If I was not persistent in chasing this down, they would have sat on this until it became forgotten about. This took multiple phone calls, emails, and 3 in-person visits to their office to finally get addressed. Had a mainline issue outside of our unit. Was told that the HOA association had to be the one to make the call for the plumber. The team from N.N Jaeschke ignored our requests for 3 days (phone calls, emails, Town Square App request) so I took it on my self and footed the bill for an after hours call so we could utilize our water again. We reduced usage immensely for 3 days (showers, laundry, flushing toilets) and it was getting out of hand. This was March of 2025. I immediately filed a request for reimbursement using their instructions, and used the approved plumbing service as instructed. It is now approaching August of 2025. Almost 5 months in - I have been ghosted on multiple email follow ups, phone calls and now in person visits to their office on Waples. Just to get a an answer on the reimbursement request. No follow up, no replies - zip. Nothing at all from them other than "case has been made". At this stage it is no longer about the reimbursement. They are showing an utter lack of care and customer service for residents of their managed community who pay their HOA fees every month.

Fantastic experience: I have lived at Seahaus La Jolla condos off and on for 15 years, 7 as an Owner. Cody Phillips joined our community as the property manager about a year ago. Cody is by far the best manager this property has had. His knowledge, personality and energy has really made a difference here. Cody has worked hard to resolve issues that previous managers were unable to resolve. Our community is lucky to have Cody.

Fantastic experience: 5 plus stars for Cody Phillips, General Manager of Seahaus La Jolla. Both Seahaus and N. N. Jaeschke, Inc. An Associa® Company are lucky to have him. Cody hit the ground running when he started with Seahaus. He is organized, professional, a problem solver and has great knowledge of HOA regulations and financial management.

Fantastic experience: It has been a pleasure working with Yasmine Johnson, the General Manager at Cielo HOA. As a vendor providing Signage and Printing, I’ve had the opportunity to collaborate with many property management professionals, and Yasmine stands out as one of the best in the industry. She is highly organized, communicative, and proactive in addressing community needs. Requests are always clear and timely, and we appreciate the respectful, solution-focused approach she takes in all interactions. Yasmine consistently advocates for the best interests of the community while maintaining positive working relationships with vendors, which helps ensure efficient, high-quality results.

Fantastic experience: I've worked with several property managers since buying at Seahaus, and Cody stands out as being one of the best. He's shown a rare ability to balance being professional while remaining patient with some of our more tricky owners. I've found him to really care, to listen and if something falls through the cracks - he's quick to reset and make it right. Cody is a gentleman and a steady professional presence - a great face for our community.

Fantastic experience: HOA's often receive bad reviews, this is not one! HOA Managers have a tough job, enforcing rules homeowners approve for themselves. Yasmine Johnson at Cielo executes her duties in a highly professional manner, and never forgets she is dealing with humans, often during highly charged situations. She keeps interactions formal and professional, working within the parameters of the HOA Rules, all while handling the day to day administrative duties of the HOA. Great customer service skills to achieve positive outcomes for both the HOA and homeowners. Keep up you excellent work!

Negative experience: Extremely disappointed with the service provided by N.N. Jaeschke as our HOA administrator. I have submitted multiple requests over the past six months, and not a single one has received a actionable response. The lack of communication and accountability is unacceptable. As a homeowner, I expect at least basic follow-through on issues impacting the community. This level of negligence reflects very poorly on both the management company and the HOA board that continues to employ them.

Fantastic experience: I manage several properties at Seahaus in La Jolla. Cody Phillips, the on-site property manager, is always extremely helpful and makes himself available should I have any needs related to the community and my guests. This is a large community with a lot of demands and Cody always makes time for me which I am extremely grateful for.

Fantastic experience: I have had the pleasure of working with Yasmine for about four years. In that time, she has proven to be an exceptional professional, timely, communicative, and a great person to work with. She is a standout client and a valued partner, and I appreciate the opportunity to continue working with her.

Fantastic experience: I would like to acknowledge Yasmine Johnson, our General Manager for the Cielo Home Owners Association. As a resident of Cielo, I have had the opportunity to work with Yasmine on several occasions. She has been nothing but responsive and professional. HOAs are challenging, and we are very fortunate to have someone of Yasmine's caliber managing our HOA.

Fantastic experience: A few positive remarks regarding our Property Manager Cody Phillips at Seahaus. Owning the only commercial space in the community, Cody has helped us feel integrated and heard when it comes to running our business along side the residential owners. He is a sounding board for any ideas we have to promote and improve our business operations within the neighborhood and is prompt to answer our questions and address any concerns on a daily basis. We're in great hands and thankful for his partnership.

Fantastic experience: Marilyn is genuinely one of the kindest and most thoughtful people I’ve come across. She’s always professional, but more than that, she brings a warmth and calmness to every interaction. Her communication is always clear and respectful, especially when working through vendor concerns or day-to-day challenges. It’s always a pleasure dealing with her—she just makes things easier for everyone around her.

Fantastic experience: As a resident of Seahaus, the HOA manager Cody Phillips has provided steady management of a very challenging, large property. With 138 units, Cody has navigated several issues finding resolution in a professional manner. He has provided a wonderful improvement in the HOA management.

Fantastic experience: Cody Phillips at Seahaus La Jolla Condos has been a great addition to our community. It's great to have somebody in this position that is experienced and is good with people."

Fantastic experience: “It is a pleasure working with Marilyn. She is highly engaged in the community, consistently well-informed, and an excellent communicator. Her professionalism and approachable demeanor make every interaction both productive and enjoyable.”

Fantastic experience: Marilyn is awesome! She is very detailed and thorough. She was an absolute joy to work with at Loma Riviera! We will miss her.

Fantastic experience: Thank You Marilyn, you were a big help on keeping everything running smoothly. You were very effective and extremely efficient. Keep up the good work and thanks again for all your help.

Fantastic experience: Marilyn Martin was our point of contact at Loma Riviera and has provided excellent management services for years.

Fantastic experience: Cody Phillips does a fantastic job balancing HOA meetings, homeowner situations, contractors, property upkeep, and documentation, here at Seahaus La Jolla. He is pleasant, knowledgeable, an appreciated! We are happy to have him here!

Fantastic experience: Cody at Seahaus has helped our HOA during very challenging times. He is professional and responsive.

Fantastic experience: Marilyn is great to work with, very communicative and helps close out tasks quickly. Her help and guidance through site projects makes everything run smoothly.

Fantastic experience: Marilyn was an absolute pleasure to work with. She is very detailed and relays information in a timely matter. I have worked with her on many projects and had nothing but good experiences.

Fantastic experience: Marilyn has always been a consummate professional, and a great working partner on many difficult, challenging projects. Her grasp of concepts outside of her normal responsibilities has made it easier to guide her residents and community through non-standard solutions, and her understanding of the value in how pipe lining is a superior option to traditional excavation has saved the HOA she managed hundreds of thousands of dollars. It has been a pleasure working with Marilyn.

Fantastic experience: I want to say a few positive things about Cody Phillips, property manager at Seahaus. I’ve been a homeowner since 2018 and I believe Cody has been the most effective manager in my six years living here. He quietly goes about the task of getting things done. He has made some very effective and positive changes around here in a very short time. He works well with our board and is quick to respond to anything that needs his attention. I am grateful for his service.

Fantastic experience: NNJ goes above and beyond in property management. Shoutout to Cody Phillips—always a pleasure to work with. He genuinely cares about the community and handles everything with professionalism.

Fantastic experience: It’s truly been a pleasure partnering with NNJ and the many community associations you manage over the years. We’re grateful for the trust you’ve placed in Aztec Landscaping, Inc., and for the opportunity to provide landscape maintenance, pressure washing, janitorial, and tree care services to your communities. Working with your team and the HOAs you serve has always been a positive experience. Your professionalism, communication, and clear expectations make all the difference, and we appreciate the chance to offer competitive pricing while maintaining high-quality service. Thank you for being such a valued partner! We look forward to continuing to support the communities you care for with licensed, insured, and reliable service that reflects the pride we take in our work. - The Aztec Landscaping, Inc. Team

Fantastic experience: Cody Phillips is hands down one of the most amazing community managers I’ve ever had the pleasure of working with. He’s incredibly kind, consistently responsive, and truly hands-on in everything he does. It’s clear that he genuinely cares about his residents and the properties he manages …something that really sets him apart. Cody always communicates clearly and promptly, making every interaction smooth and productive. His professionalism, dedication, and positive attitude make working with him an absolute honor. I can’t recommend him highly enough!

Fantastic experience: We have worked with Cody Phillips at NNJ for some time now. As a vendor I can see his value to the property as he makes sure repairs are done on time and properly. He answers our calls any day and time making himself as available as possible to handle any urgent issues.

Fantastic experience: Marilyn provided the best service for our community. Not only is she an excellent communicator and kept us all well informed, but she did it with kindness, respect, and a genuine care for the people. Having her with us made everything run smoothly and I always felt like I could ask any question, and even if she did not know the answer right away, she would be dedicated to finding a solution or steering me in the right direction. She is a gem and we were so lucky to have her service our community.

Fantastic experience: I have just had the pleasure of working with Cody Phillips with Seahaus (NN Jaeschke) and he has been a joy to work with! Great upbeat attitude and really pleasant to work with. Thanks Cody for your hard work!

Fantastic experience: Marilyn is a top notch Customer Support Rep. She's personable, warm, and friendly, but also exceptionally professional and capable. She always conducts herself in a professional manner, looking out for the best interest of our condo association. She's capable of spinning several plates at one time with a smile. She is a major asset. We've been in this condo association for 24 years, and we think she is the best they've ever had. Thank you, Marilyn!

Fantastic experience: Marilyn Martin has been an outstanding property manager for our 263-unit HOA. For approximately five years, she has consistently demonstrated diligence, care, and exceptional attention to detail. Marilyn is dependable, responsible, and has a real talent for building strong relationships with homeowners, vendors, and staff alike. In my 12 years here, she has been by far the best property manager we’ve had. Her leadership and professionalism have made a lasting impact on our community. While we’re sad to see her go, we’re incredibly grateful for all she’s done and wish her the greatest happiness and success in the next chapter of her career. She will be truly missed!

Fantastic experience: Marilyn Martin was amazing!! She is a five star property manage all the way!

Fantastic experience: I give the highest of praise to Marilyn Martin at Loma Riviera in San Diego. She has helped me greatly throughout the years. I will sincerely miss her professional work, her emails and announcements that she always sent out to the residents of Loma Riviera. Marilyn kept everyone informed about the rules and happenings within the community. Thank you, Marilyn. Wishing you ALL the BEST! Linda Olson Kidde

Fantastic experience: My five star review is given because of the service of our on-site manager, Marilyn. I really had no contact, nor need to contact anyone directly at the office if N.N. Jaeschke

Fantastic experience: Marilyn we are so lucky and happy to have you working here in Loma Riviera. You are always pleasant and helpful to all who ask. You are a hard worker and follow the rules. We are so sad to have you leave us. We consider you a friend! You will be deeply missed. We are happy for your new position and pray you excel in all you do! Gary and Karen Sutton

Fantastic experience: Marilyn is knowledgeable, rapidly responsive, and without equal as an on-site HOA manager. She maintains a calm and courteous attitude even in challenging circumstances with professionalism and civility.

Fantastic experience: Our HOA at Helix De Oro has seen a lot of change over the years—five community managers in just as many years. To be fair, every manager N.N. Jaeschke (NNJ) has assigned to us has been professional and capable. But then came Nancy… and let’s just say, she raised the bar in a big way. Nancy is an absolute gem. She’s consistently responsive—even with a demanding workload—and she goes above and beyond to keep the board well-informed of our responsibilities and the options we have as a community. She’s not just doing the job; she’s truly partnering with us. That kind of support and clarity makes a world of difference. Now, let me be real for a moment: this review might sound like it’s about NNJ—and yes, we’ve seen noticeable improvement in their support over the recent time under new leadership—but the real praise here is for Nancy. Her dedication, professionalism, and care stand out in a big way. NNJ, take note: if you’ve got someone like Nancy on your team, do everything you can to keep her. She’s the kind of leader who makes your company look exceptional. Honestly, don’t you wish your community manager was like Nancy? (Cue the music: “Don’t you wish your manager was great like mine?” ) We sure are lucky to have her—and we know it. Thank you, Nancy, for everything you do. You’re the best part of NNJ!

Negative experience: We've been trying to reach N.N. Jaeschke for 3 days for an urgent plumbing repair at 1608 India St. in San Diego, which is a condo development they manage. We can only get through to a call center and each time get told someone will call us back but nobody does. Unacceptable service levels.

Fantastic experience: SANIBELLE has been my home since December 1999. From 2008 through 2019 I spent between 7 and 10 months each year in Colorado. Coming home to a beautiful and safe complex was a delight. Since 2020 I have been here every day. I have been treated with courtesy and respect from everyone @ NNJ (Jaeschke). Most recently Gina Falcon-Heneghan has been our go-to person for getting things done. And getting it done, she has. It's easy to understand why it takes everyone's involvement to keep up the standards in a community. Parking, Gardens, Parks, Pool, Security, Lighting, Painting, Trash collection and 'rules' covering each of these (and many more). The owners and tenants have responsibilities as well. Pick up after your dog(s), abide by the rules, monitor your children or animals from uprooting or breaking plants, park ONLY in your designated (assigned) spaces, treat the community property with respect. Thank you, Gina for all you do in maintaining 'our property'. And thanks to the painters, gardeners, plumbers, groundskeepers, security patrols who take pride in keeping OUR property in good condition. Thanks to you all.

Fantastic experience: I would like to give a shout out to Yasmine Johnson, General Manager of Cielo HOA. She has been amazing and very easy-going explaining various processes of the property and the HOA. She is very experienced which is evidently seen from her quick response to our queries and the care she takes to explain things to her customers. I highly respect her work ethics and her command on running such a big account like Cielo. I’m looking forward to work with her in the future as a new member of Cielo.

Fantastic experience: Yasmine is a very engaged and responsive property manager. She's taken on multiple activities because there's not been enough staff to support her, but she has always found the time to address my concerns.

Fantastic experience: Cheryl Leonard is helpful in caring for our community. She’s punctual at meetings and is good at addressing the issues at hand. We appreciate having her as the management representative. Thank you, Naomi Miles.

Fantastic experience: I've said it before and need to say it again, your Senior Community Association Manager, Cheryl Leonard, is the absolute best! I can only imagine the amount of work she has to put in beforehand to make our monthly board meetings run smoothly, but she does it and makes it look easy because she's great at what she does. I appreciate her!! Susan Hotard Fashion View HOA Board Member

Negative experience: Wow. I have never met as incompetent a management company as NNJ. Their representatives are an ever rotating set of poorly trained, rude, unhelpful reps. Here are a set of cases their reps went after home owners for: - Want to fix your broken garage door? You need an architecture review and get signatures from all your neighbors even if it’s just a repair - Want to install a very basic light? Be expected to be ghosted you for 180 days and then accuse you of not following the rules - Someone saw a car driving “over” the speed limit? You need to monitor every car that passed your house or you’ll be fined for the speeding violation. Oh sorry, no proof of speeding. On the other hand: - Cars being stolen from your gated community? Sorry, can’t do anything about that. - Person harassing and cussing out children? Nope, sorry we don’t handle that. - Patio structure violates building codes and safety? Totally fine in our eyes - People secretively entering other’s backyards? Ah, that’s not a problem. In particular, it is unclear why Jesus Chavez ever chose this profession. He has hung up on those asking for help, actively harassed members, and clearly is not good at his job. When safety issues were pointed out to him, Jesus said that’s “not my concern”. So BEWARE. If your community is managed by NNJ, expect your HOA dues to go up and service, security, and safety of your community to sharply tank.

Negative experience: Worst HOA I have ever dealt with. It’s almost like they are clueless. Our maintenance person was out so instead of hiring another service during his weeks long absence they just let our home look like a slum. Our elevators have not been inspected in 2 years even though there was a crash years ago. The elevators are dangerous and have not been inspected. I have lived here not even a year and I wish I never bought here.

Fantastic experience: I must admit I have had no problems with NNJ. Dana Hopkins-Mendes is the absolute best. So is Miguel Corona. He is the absolute best as well. We have had many things come up and they are both right on top of it. They talk to each other and work well with each other. Thank you NNJ for a great experience with two of your best workers.

Fantastic experience: Yasmine is very professional and knowledgeable. Any requests I make, she always gets them done and is very efficient. She has a great personality and is very pleasant to work with. She is the best!

Fantastic experience: James Kinard was super kind and fast to react to an urgent need. It was really helpful and solved our problem in very short amount of time!!

Negative experience: I have been reaching out to the Concord square HOA management for a letter requesting about the owners responsibility for work in the unit, so that I can send it to insurance claim. They have been taking months to share me the letter. This is so frustrating. I have been calling them everyday, they mentioned that they made the ticket as high priority as haven’t received a letter even after more than a month. I have even reached out to community manager and director by email and phone, they never respond or respond after one month that they are looking into it. I have waiting for the letters from 3 months. I am not able to use the kitchen in the unit for 3 months and they still don’t respond. This is the worst HOA management. I wish I could talk to higher management, but they always mention that it has been escalated. I am very depressed to have them as HOA management. I have reached out to them through phone, email and all possible means. NO USE WITH THIS HOA MANAGEMENT.

Fantastic experience: My husband and I have been working with Yasmine Johnson on the HOA side. And she has been WONDERFUL. I'm sorry to read about the bad reviews on this company but Yasmine belongs to a different league altogether. She is quick to respond, super helpful and a genuine nice person who is committed to her work. We are very lucky to have Yasmine take care of us and guard our interest. She is a true keeper!

Fantastic experience: Great HOA Company. We had for 5 years now and we are happy. Our property manager Kimberly K is making us feel like VIP.

Fantastic experience: We live in North San Diego County. Our HOA has been with NNJ Associa for many years. Our property manager, Yasmine Johnson, does a fabulous job. She is a caring person who takes the time to understand and resolve issues in a professional manner. She's knowledgeable, detail-oriented, and efficient. We're fortunate to have someone who manages our community so well. Our previous NNJ Associa property manager was outstanding as well. Thank you!

Fantastic experience: I would like to say how impressed I am with the Cielo HOA, and in particular Yasmine Johnson, the General Manager. She is always so friendly, helpful and quick to respond to my needs as a resident. Thank you !! 5 Stars for Sure!!

Fantastic experience: We live in Cielo, Rancho Santa Fe California and NNJ provides HOA management to our community. Yasmine Johnson is our HOA General Manager who is very professional, good communicator, and quick with resolving any issues. Tom G Loggia. 2024-1212

Fantastic experience: Our community Manager, Lana, has been very attentive to our community since she has taken over our account. She genuinely cares about our association and is always responsive whenever we have a need or a request. She is proactive in helping us take on large projects and is very knowledgeable of the industry. Since all of our board members are busy and work full time, she helps take a lot off of our plate. We are very happy we made the switch to have NNJ manage our community as of a couple of years ago.

Fantastic experience: It's been a year since we bought a property in a community managed by NNJ HOA. The general manager Yasmine and others in the office are very professional, prompt in answering questions and providing guidance. The owners are informed about events and other updates in a timely manner. Overall, very satisfied with our experience with NNJ HOA.

Fantastic experience: Charisse McLaughlin continues to be extremely responsive. Very professional and courteous. Couldn’t ask for a better HOA community manager. Thx, John + Victoria

Negative experience: I am a board member. This company is quite frankly the worst organization, top down. We e gone to the directors and to the CEO. Still nothing. In the meantime, our elevators, building alarm, sparklers, and repair work doesn’t even get bids for the jobs to be done. When they do bid the jobs, they do so inaccurately. We’ve had 4 managers in 3 years. After the first manager, no one has done anything. What’s worse, they don’t care. The organization appears to be falling apart at the seems. I wish I could give them a -100 star rating. My disgust, dissatisfaction, and stress are through the roof. I suggest anyone looking avoid this company.

Fantastic experience: Charise has been wonderful to work with over the last few years. Her knowledge and expertise help association manage difficult projects and strategic planing.

Fantastic experience: Gina and Charise, and the rest of the staff at NNJ are a joy to work with. Very understanding of the needs of a Community Association, and are always working ahead to ensure deadlines are met.

Fantastic experience: We just recently moved into Bella Via in Little Italy and Kimberly Kizer made the difficult task of moving much better with her assistance. She was available every step of the way by email and phone to answer any questions we had. Thank you, Kimberly! You're the best!

Fantastic experience: Our HOA has been with NNJ for 25+ years. While NNJ overall hasn’t always achieved a 5 star rating I’m pleased to say our current manager Kimberly Kizer has been excellent (5 stars!) for our time together. She manages our complicated organization, along with many others. She’s highly responsive and capable of working with a wide range of homeowners and board members- some of which are very difficult to work with. Additionally she works to improve the organization and processes.

Fantastic experience: Kimberly is a new addition to our Bella Via HOA as our newest manager. She has a great follow-up habit, and we're very happy with her work so far.

Negative experience: I am a board member at our association. We have had 8 different community managers since 2021. In that time we had maybe 2 good ones. We admittedly have some challenges at our association, but this kind of customer experience makes an already difficult task even harder. I would love to be proven wrong and update this with a glowing review, but at this point we are considering other options and recommend others do the same.

Negative experience: ASSOCIA IS TERRIBLE!!!! They don't communicate with our HOA. They don't answer emails. The manager assigned to us has changed mulitple times and they take too long to respond. We haven't had an HOA meeting in 2 months and we don't know who our community laiason is. The one we had quit and Associa did not send anyone to take his place. We are very frustrated and all we get is an email from the office gal that they will let us know next month when they're available for meetings in the future. In the meantime out of pocket expenses aren't being reimbursed. Associa is very disappointing. We will fire them as soon as possible. DO NOT USE ASSOCIA!!!!

Fantastic experience: I have dealt with several HOA management businesses and usually they don't return calls or e-mails. Cierra is one of the very few people who return calls and e-mails. She is super pleasant to work with. I wish these management businesses had more people like Cierra.

Fantastic experience: We are beyond grateful to have James Kinard managing our HOA. His thoughtfulness and responsiveness have been exceptional from day one. Not only does he promptly assist with any requests or concerns, but he also goes the extra mile to bring valuable ideas and improvements to our attention—always with the best interest of the community in mind. His proactive approach and dedication have made a significant positive impact on our HOA, and we couldn't be more pleased to have him on board!

Negative experience: I owned a rental property in a project managed by NNJ. When they took over, HOA fees rose steeply, with no discernable difference in common area management. Worse yet, when I sold my unit, I noticed that I had been double charged on my HOA fee, so I contacted my representative to get a refund. That was on May 13, 2024. After countless emails and phone calls, most of which went without a response, I finally got my refund check on September 17, 2024, over FOUR MONTHS LATER. So glad never to have to deal with them again.

Fantastic experience: We’ve had the honor and pleasure of working with Nicole Cummings for a few years now and we can’t speak highly enough of her. Her communication skills, her care and respect not only for her clients, but also for her vendors/service providers is truly outstanding. She’s always super positive, responsive, and very hands-on! We love seeing how devoted and committed she is to what she does and how much pride she takes in her career! Truly a joy being able to work with such an amazing & professional individual. We look up to her and truly value the partnership we have with Nicole! She’s such an asset and we see a bright future for her in the property management industry!

Fantastic experience: Gina is so thoughtful and kind. I accidentally erred by proceeding with improvements that were not approved. She was both professional and understanding and walked me through the proper procedures. It's easy to forget that the folks representing the HOA are people too, but the genuine kindness she showed while assisting in the process reminded me to be thankful to work with such wonderful folks.

Negative experience: Before I add this review, I have been calling/emailing to follow up with NNJ customer service team for 3 months to get a working fob to access tennis court and swimming pool (I paid $100 for the fob purchase, but it was never working). Really disappointed about slow progress.

Negative experience: The worst, most unresponsive HOA. They are completely unsure of their own rules and are quick to say “owner issue”. I’ve gone through multiple fights with them to PROVE it is covered by HOA. I spend $650 a month in HOA dues to read rules for them and beg them to fix things for my condo. This time a roof leak in my attic space has completely warped and gone through my ceiling…. Somehow this is “owner issue, call a plumber”

Negative experience: Would give zero stars if I could. This management company states that they provide exceptional care and yet we have spent months trying to get something figured out. We have done all the forms of communication from HOA meetings to town square. Even in town square when we had asked for a call our issue would just be “closed.” If you call, no one. The residents in my community are so exhausted by the lack of communication that our HOA meetings run over just so they can be heard yet still nothing changes. This is disheartening to trust them and to feel so left in the dark.

Negative experience: I have been calling, emailing for 5 plus months in regards to our Greenspace that is maintained and funded by my neighbors and I. We have had broken rusty benches that have been laying around with sharp and dangerous corners for all that come in contact. This company seems fraudulent. No one here advocates for this neighborhood or gets things done.

Negative experience: Update: As Kayla, the manager I spoke about and gave 5 stars to no longer works at NNJ, I am retracting my review. NNJ and their parent company, Associa have many issues. Our HOA has left NNJ.

Negative experience: Since Kayla left, I have received zero responses to any of my email communications. They are the worst communicators out of all 3 HOA's we have had in 16 years. *** We are on our 3rd HOA management firm in 2 years. I reached out to Kayla, our new community manager, to request guest parking permits. She prepared and emailed them to me quickly. This was a wonderful contrast to the 2 previous companies which insisted on mailing the permits… one of them even required certified mail! For a temporary guest parking permit?! Thank you Kayla for making this so easy!

Fantastic experience: Cierra Mayes was very informative, efficient, knowledgeable and a pleasure to have her take care of me. If i still had friends in the business world I would suggest they attempt to steal her from you, Best make sure she is happy and adequately being compensated

Negative experience: The worst managment company ever. No way to contact anyone for immediate issues and not one response from them for months. They do not provide minutes of HOA meetins. they do not respond to maintenance or public records requests, the phone number is a voicemail and no live humans. The close issues without ever doing anything or responding. They ignore the law and just ignore owners. All the reps assigned to our community only lasted a day or two and then we were told "No longer with the company." What a rip off. Do not ever hire this company.

Negative experience: wishing i could leave 0 stars. I’m not sure anyone actually works here. i’ve often gone multiple months without a response via townsq, email and phone. I’ve experienced multiple leaks from the roof and they have never been repaired. instead somehow to them the logical explanation was to cut holes and staple a tarp on the roof creating staple holes across my ceiling and craters of open wall/roof. it has almost been a year and still no repairs

Fantastic experience: Account managers matter. Leah has been unbelievable. Through the fallout of COVID and changes we were forced to make, our association had 3 years of frustration. Owners spoke up and demanded performance. NNJ blessed us with a wonderful account manager. We are back to making progress.

Fantastic experience: Sheyla has been very helpful for us. She is always available and the first person that really take good care about our problems and the most important she resolve them. Thank you very much for all the effort !!!!

Negative experience: Review from an owner of a condo from HOA(Coral Ridge) managed by NNJ in SD(if I could give 0 stars to them I would do): Without the full knowledge of why the HOA board picked up this company four years ago, I have noticed some issues: 1. The communication channels between NNJ and HOA members are set in a way to make every request, from little tasks to more complicated ones, bureaucratically expensive in terms of time and lack diligence; 2. The high turnover of HOA managers over the past years can be a red flag; 3. Miscommunication between the management team and HOA members, e.g., generating notifications to the wrong members; 4. Lack of diligence and no reasonable follow-up in the resolution of requests: it's common to have requests opened for 1yr+ and no monitoring from the TowSq app made available to HOA members(crickets); 5. 90% of the time, when reaching the management team, we are prompted by canned responses; 6. Lack of proactivity; Conclusion: Hard company to work with with canned short responses, no proper diligence, and evasive. In essence it shares the same from most of big companies: excess of bureaucracy in detriment of practicality and quality of service. P.S.: even if this review receives another canned response from NNJ asking to reach them to "solve the problem", I am sure it won't get in anything else different. This is a holistic company issue first and foremost that should be figured out internally with them. Facts are here.

Fantastic experience: Dana Hopkins Mendes, Community Association Manager, with NN Jaeske is fantastic! I was navigating a difficult insurance issue due to water damage. My insurance company denied my claim after having an adjustor come out and providing thorough documentation. However after one phone call with Dana, the problem was resolved and they assumed fill liability and paid out 100% of my claim. Dana communicated promptly with me throughout the process and went over and above the call of duty to help resolve the issue with the insurance company. She is an absolute pleasure to work with and "knows her stuff." She was able to work magic to resolve my situation.

Fantastic experience: Leah and Jessica have done an amazing job turning our experience around with NN Janske. They are both professional and extremely prompt in immediate action items. Jessica posts notifications at lightening speed, immediately hops on follow-ups on projects and is an overall joy to work with. Leah has been great explaining budget issues and things that need to take more priority over others. She is also wonderful to work with. They both keep us updated on action items and have been staying super organized with everything. We are very happy that we are assigned to their team and they have been taking great care of our account!

Negative experience: Just like our last terrible management company these guys just don't know what they are doing. Misrepresentation at it's finest. Sheyla knows our president is breaking the law by not turning over records which he sahould have done when teh contract was signed. Sheyla our property manager does't even send out meeting notices. Stupidty at it's finest. As a board member (treasurer), I have requested financial documents, as such are my rights per our bylaws CC&Rs and teh Davis Stirling Act. My requests have been denied. As a homeowner and board member, my rights along with other homeowners are being violated and this garbage of a company just sits there and collects the money we pay them for not doing their job. Eli and Heather should be assamed on how their employees conduct business.

Negative experience: Horrible communication. They don’t respond to emails. The person that works the front desk refers you to call a number but it always goes to voicemail. They never return your calls. They ask you to submit payment for HOA fees on time but they don’t focus on residence problems at properties they manage. I would give zero stars if I could. My dad has been calling back to back for the past four days regarding water, leaks, and damage to our flooring due to a huge tree next to our house that is growing under our foundation. Today we still have no response. And no action has been taken. It’s been two weeks.

Negative experience: I reported a leaking pipe in the guest suite on January 25th. It was not addressed until February 5th, which resulted in a collapsed ceiling and additional damage. Whenever we have needed them, they have not answered the phone or the calls, even in tight time frames. The turnover is constant. It is an incompetent mess. Run, don't walk. Run. Update: I created a maintenance request to ask them to check the adjacent areas to the place where a pipe was leaking. They had time to respond here and to reach out to try to give excuses, but they ignored that request for six days. Of course there was damage (a pipe had been pouring down the wall for 10 days). Now it is worse for having sat there for an additional six. They don't just do a bad job, they do a negligent one. Beware.

Negative experience: I would give it a zero if I could. I am posting for the HOA that I am associated with and this company's current manager is extremely unethical. I have caught her in many lies about the company's financial reports as well as other areas of the condo complex.

Fantastic experience: I wanted to give a review for our community association manager, Dana Hopkins Mendes. She has been markedly professional, helpful, and always there to communicate with us as a community and also individually in some of the most trying times for our development. Thank you, Dana, for your hard and tireless work.