PURE Property Management of California

Fantastic experience: I’ve been doing business with Trillion now Pure Property for 5 years now, I just started the process of renewing my lease communication at times was difficult but finally I got Mirabel Morales and she did a great job of assisting me through the process , over the years I’ve had a few maintenance issues and Shirley was also a joy to work with.

Fantastic experience: Fantastic service and the automated self tour feature is wonderful! Marty was super helpful.

Fantastic experience: I’ve had such a positive experience with PURE Property Management so far. My direct point of contact Akash has been amazing. He’s been so communicative, kind, and genuinely helpful throughout the entire process. When I first moved in, there were a few things that needed to be fixed and he handled everything so quickly + kept me updated the whole time. The handyman Art, was also wonderful. He was helpful, professional and great at communicating about what was being done. I really appreciate how smooth they made everything feel during my move. It means a lot to feel taken care of during a transition like this. Thank you to Akash and Art for making it such a positive experience.

Fantastic experience: I have had great experiences with Pure property management it’s a great management company especially Fatima Antonio she is a experienced with superb management skills with quick organized response

Fantastic experience: Marlene did an amazing job. It was nice speaking with her. It was fast quick and easy. She got all of My questions answered

Fantastic experience: Marlene did an amazing job. It was nice speaking with her.

Fantastic experience: I called for assistance with scheduling a unit viewing. I spoke to Jhamer and he was an absolute pleasure to speak with. He scheduled my viewing and answered all of my questions. Great customer service!

Fantastic experience: The place was beautiful new and good price for 2 bedroom

Fantastic experience: Really helpful and responsive whenever we needed help with our plumbing services. Shout out to Shirley “Joy” De Asis for facilitating and being the point of contact. Easy to communicate with and reliable.

Fantastic experience: Ralston was the original company that took over managing my home when previous company was no longer doing a good job. Eventually Companies merged and PURE Property Management took over for several years until I moved back into my residence. They provided good communication, provided quotes when repairs were needed, looked out for the home and assisted with home upgrades. They had several people manage my home, Jenn Stepp was the one that helped me the most during the end, explained everything to close my account her and even followed up to ensure all my questions and concerns were answered. If ever I rent my home again, I would reach back out to this great team.

Fantastic experience: Technician was prompt and Thorough. Shirley Joy DeAsis emailed me asking for updates and replied promptly. The vendor was also Courteous in communication with setting up the service request sent to me for Maintenance by Pure.

Fantastic experience: I have been impressed by the management of my property by the team of “PURE Property Management of California.” More specifically, by the professionalism, knowledge, and customer service provided by Jennifer Stepp. Jennifer’s professional involvement in providing feedback on issues and solutions to them has always been timely and effective, thank you!

Negative experience: Current tenants. Maybe this will get their attention… Update 12/19/25: If you’re considering renting here, proceed with extreme caution. Issues go unresolved, communication is frustrating, and you’re forced to document everything just to protect yourself. Be prepared to fight for even basic accountability if you move forward. The generic, copy-and-paste response below does not reflect our actual experience. I have never dealt with a company this incompetent and look forward to the end of our lease.

Fantastic experience: Jenn Stepp very helpful and efficient. Worked with her for 2-3 years. Always a delight to work with.

Fantastic experience: I’ve had a great experience with PURE Property Management, especially with Shirlee Joy de Asis, who was very responsive, professional, and quick to coordinate maintenance when I submitted my request. The turnaround time and communication were excellent from start to finish. I also want to recognize Daniel from Toolbox Repair & Maintenance Services, who did an outstanding job during the service visit. He was very respectful, took his shoes off upon entering, worked efficiently, and completed the repair quickly. He was professional and courteous throughout the entire process. It really makes a difference when both property management and maintenance work together so smoothly. I truly appreciate the great service and would highly recommend PURE Property Management based on my experience.

Fantastic experience: Fatima she is kind also helpful, was nice to communicate w her

Fantastic experience: Rudy Oliveira was really great to work with. They have an app that helps with almost everything. We started our lease with ease. At the end of the lease everything went smoothly. Rudy coordinated everything and answered all questions. Very knowledgeable and answered all questions. Thank you so much for all your help and we will recommend your company to anyone!

Fantastic experience: Originally I had issues with a previous property manager. But, since having Brian Horn take over my house was rented out in about 3 weeks. He’s very communicative!

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ 5-Star Review I’ve been with Pure Property Management’s San Diego team for a few years, and my experience has been outstanding. Alicia has been excellent to work with, and before her, both Zach and Jason were consistently professional. Although it took a few months to rent my property in Ramona, the team kept me updated, showed persistence, and paid close attention to detail. They’ve been honest, respectful, and always follow through on their commitments. Overall, I’ve had no issues and highly recommend the Pure Property Management San Diego team. Thank you team San Diego

Fantastic experience: I was looking for a property and Rudy was incredibly helpful throughout the whole process. He was patient, knowledgeable, and always quick to answer my questions. I really appreciated his guidance and would definitely recommend him to anyone searching for a new home.

Fantastic experience: I had an unexpected issue with a leaking water heater in my unit at an extremely inconvenient time, and Joy from the PURE Property Management team was incredibly helpful. She coordinated the replacement within 24 hours and ensured everything was taken care of in an expedited and professional manner. I’m deeply appreciative for the timely repair and the excellent service. Highly recommend!

Fantastic experience: Working with Pure Property Management, especially with Joy in maintenance, has been a pleasure. Joy is quick to respond, always has a positive attitude, and most importantly for me as a tenant, she always delivers good news in a timely manner.

Fantastic experience: Ginny was very helpful. Answered all my questions she was outstanding in helping me to apply for this property. Very satisfied with her service

Fantastic experience: Shirlee was wonderful to work with on my maintenance needs. Shirlee explained the process and made sure we had a technician to our home in a timely fashion. Our hot water heater started leaking and not having hot water can be an emotion time, she worked with me with much grace. Thank you and great service!

Fantastic experience: Joy was great helping me with my request. Replied back to all text and calls right away.

Fantastic experience: Rico was really helpful and super nice! Thanks to him, I was able to get through my concert smoothly. Great experience!

Fantastic experience: Ricio was Very nice and helpful when it came to answering my concern question.

Positive experience: I have been leasing out my property since 2018 with Pure Property Management (they were called Walters Home Management when I started with them) and they have been great this whole time. I live up in Los Angeles and the property I own is down in Escondido, so it would be an inconvenience if I had to drive down there to address tenant and property issues. Thankfully, Pure Property takes care of everything for me. I absolutely recommend them if you are looking to lease out your property or looking to rent a unit yourself. The only criticism I have, and the reason for the one deducted star, is that the Rancho Bernardo office never answers their phone. There have been a few instances where I have had a pressing issue and needed to speak to someone at Pure Property, and despite leaving calls and messages I could not get ahold of anyone at this office. I actually had to call a separate Pure Property office and ask them to let the Rancho Bernardo office know I was trying to contact them. Other than that, everything has been great. If they would just address that one issue I'll be happy to edit my review and give the full 5 stars.

Fantastic experience: Shirlee Joy de Asis was very helpful and quickly responded to my request. My request was complete in less than a week, while communicating with the tech Joy responded rapidly and kept in continuous communication through text and calls with me. Very helpful and I recommend their services.

Negative experience: Do not work with Pure. They have had several layoffs and the new staff is not in the least bit helpful. They lack training and will mismanage your property big time.

Fantastic experience: Huge thanks to Fatima at PURE Property Management! She was super helpful and made the rental process a breeze. I really appreciate her support. Highly recommend her!

Fantastic experience: Shirlee "Joy" de Asis has been extremely helpful with getting any maintenance requests completed quickly and always checks up to be sure we are satisfied with the work.

Fantastic experience: Currently a resident at a property managed by PURE Property Management. We recently had to put in a maintenance request to fix a leak in the primary bathroom that had affected the ceiling as well. Shirlee "Joy" De Asis has been very prompt in getting the repairs scheduled and has done an excellent job coordinating with the us and the vendor.

Fantastic experience: My partner and I have recently moved into our first place and we are so happy. Shirlee Joy de Asis has been such a great help during this process, we are so thankful for her!

Fantastic experience: Elizabeth is great to work with! She returns calls and really cares about providing great customer service. Pure Property Management is lucky to have her on their team.

Negative experience: *Update:Reply to owner: Wow, thank you so much for clarifying that you only gave me back the money for the uninhabitable unit you leased me in the first place. What a relief to know that meeting the bare minimum of legal obligations is now considered a generous favor. It’s also comforting to hear that my experience—complete with false move-in promises, a lack of inspection, and a scramble to correct lease errors—will be used as an “opportunity to improve.” I’m sure future tenants will be thrilled to know my ordeal was part of your ongoing training program. I wish you the best as well, especially in mastering the revolutionary concept of delivering what’s promised before collecting someone’s rent and deposit. Original Post: We have had an extremely disappointing and stressful experience with PURE Property Management at their San Diego office. We signed a lease for a unit that was promised to be cleaned and freshly painted before move-in. When we arrived the day of our move in, it was clear the unit was not cleaned, not painted, and not ready for occupancy. There were visible maintenance issues, no move-in inspection was conducted, and even the assigned parking space was unavailable. To make matters worse, we were told in writing before move-in that the lease we signed was invalid due to missing pet information and that a corrected lease would be sent—but it never was. Despite repeated attempts to communicate and formally terminate the lease, including an urgent request, we received little to no response, even after being told we’d get a follow-up from management specifically from the Regional Director of Operations, to be exact. We’ve paid over $6,000 and never moved in. This entire process has been financially and emotionally draining, and we still haven’t received a clear resolution. The lack of response and communication has been completely unprofessional, and it’s unacceptable for a company managing people’s homes and livelihoods. All we wanted was a clean, ready unit and honest communication. Unfortunately, that’s not what we experienced. I hope PURE takes this feedback seriously and improves the way it prepares units and communicates with tenants.

Fantastic experience: I would like to give thanks to Rudy Olivera for all his help during our time with PURE. Anytime there was an issue, we could always count on Rudy to respond promptly. Thanks! V/R Brett and Vivi Cote

Negative experience: I apply to a rental that this company had 4 previous applicants with out me knowing!!!! my hopes got high and crushed even though I submit my applications which were 3 due to my family members..now waiting for refunds.. if this is the way to lie to people I hate it

Negative experience: DO NOT RENT FROM HERE. For your own sanity, please stay away. As a current tenant, everything since move-in has been an absolute nightmare. We were sent the lease at 5 PM and told we needed to pick up the keys the next day. When we arrived, we had multiple questions about the lease, but there was no one available to answer them. On move-in day, it was 100 degrees. Every window was painted shut, and had to be cut open using razor blades. Upon further inspection 2 windows were broken and unable to open, they have since not been fixed. 8 out of 10 windows were missing blinds, and the 2 that remained were filthy and missing shutters. There were live wires exposed with no front porch light attached. The glass on our front door was cracked when we moved in, and it has since caved in and still has not been repaired. The interior was dirty, and trash was scattered throughout the bushes outside. Despite repeated requests, no one has cleaned it up. We were told we had to set up trash service ourselves, but it took over a month for them to even provide the correct information. We have emailed multiple people and still have no idea who we are supposed to contact. The only consistent communication we get is a reminder that rent is due. They make you pay a mandatory renter package fee every month, but then completely neglect you as a tenant. Stay away from this place.

Negative experience: I would give them 0 stars if possible. We were with Pure for a year. They are the most irresponsible and unprofessional management company. DO NOT USE THEM!!! We had 3 different property leads in a year, the last one left while our tenants moved out and no one notified us. If my husband and I didn’t call multiple times we would have been waiting to hear from them still. It took them a month to provide a “move out” report and here we are, another month without seeing any resolution regarding the repairs. We have water damage from the dishwasher and Pure didn’t even put that in their report, even though it was very obvious, my guess is, so they don’t have to cover those repairs. I cannot believe this company can have customers, honestly they are the WORST!!! We were in “communication” with Michael Sykes. Proof in images!!

Negative experience: We rented from Pure PM (formally Ralston PM) for six years, and throughout that time, they showed zero willingness to assist with anything. Every year, they raised our rent by $200 without any consideration. When we moved out in April, they immediately listed our old unit at the same price they had demanded from us for our renewal. Where is the loyalty? We were responsible, reliable tenants—never causing trouble, always paying on time. Yet, they refused to replace our broken refrigerator and dismissed any attempt to negotiate the relentless rent increases. This is how they treat long-term tenants.

Negative experience: Current resident for the last year. Management is extremely unresponsive. Has taken over three weeks to get a call back (still have not received one) to learn about options to vacate. Our original PM left the company, we were never given a new contact, when we called the office we were told the new PM was unavailable and then told he's in the hospital and only responding to urgent messages but he'd be back within the week. It's been two weeks later. We've sent emails to the Regional Director, Mike Sykes, and the main office line to no avail. The office number has stopped answering phone calls from my phone number after telling me to keep calling until Mike was available. Ive since left three messages, again with no response. The only success we had was calling the Landlord line where they immediately had some helpful information but ultimately directed us to the website that was not helpful.

Fantastic experience: Al Joaquin was a very helpful person through my process of getting a home. We had lost a perfect home for our family but he helped us get another one and answer all ! My calls and answered all my questions! Thank you Al !!

Fantastic experience: Al at PURE is great! He is quick to process your application and helps to make sure all of the necessary information for you and your pet has been submitted. He is very responsible and courteous. Although we did not end up renting from PURE due to a change of plans, it was a pleasure to work with Al. He was swift to let us know that the property was available to us if we wanted to sign for it! You are in good hands with Al!

Fantastic experience: Was a seamless and easy process and they were attentive, responsive and very helpful with information along the way for my girl and I in our first time around moving in ! Thank you Al Joaquino especially for the help and information!!

Fantastic experience: I had the pleasure of working with Christine Honrado at PURE Property Management, and I was very impressed with the level of customer service and professionalism I received. Christine was extremely helpful and made the entire process so easy. I’m a very satisfied customer.

Fantastic experience: It has been a pleasure working with Al Joaquino. Excellent with communication and answered all of our questions. Would highly recommend!

Negative experience: As a homeowner, I would not recommend using this management company. As a renter, I would stay away from renting a property that they manage. I moved into my rental to only find over a dozen things wrong, it has been almost 4 weeks and only one issue has been addressed.

Fantastic experience: I have been searching for and found this cute cottage thru Pure Property. Getting so much help thru "Fritzie" on the phone. Ask for her if you want to make your search easier and have any questions. Hoping they might put a washing machine and dryer on this property. That would be perfect.

Positive experience: As a new customer to working with PURE property management, I am thoroughly impressed by a recently assigned property manager Zachary Harper. This gentleman took a grievance I brought to his attention that actually took place before he was hired. He investigated the issue thoroughly, with pictures, emails, and vendor inquiries of the past situation. He got back to me and my wife, in a timely manner and explained the series of events to our level of understanding and encouraged us to vent further concerns which he had sound perspectives for each. I was left confident my property would be in enthusiastically great professional hands. I’m impressed by his effort for me ….PURE don’t let him become burnt out… good employees at that level of work ethic usually do.

Fantastic experience: We had a great experience working with AL. From the very beginning, he was professional, responsive, and genuinely helpful. He guided us through the process with patience and expertise, making everything smooth and stress-free. AL was always quick to answer my questions and went above and beyond to ensure I found the perfect place. I truly appreciate his dedication and excellent customer service!

Fantastic experience: I had the pleasure of working with Jenn S. at Pure Property Management, and I couldn't be more impressed. From the very first interaction, Jenn's friendly demeanor made the entire process smooth and easy. She is incredibly professional, always handling any issues promptly and efficiently. Whenever I had questions, no matter the time, Jenn was quick to respond and ensure I had all the information I needed. Her availability and willingness to help truly set her apart, making every encounter a positive one. I highly recommend her services to anyone looking for exceptional property management support. -Melissa Ramon

Fantastic experience: The process is very smooth. I’d like to personally thank Al Joaquino for contacting and making sure everything was in place. I had my rental done within 24hrs!

Fantastic experience: I would like to thank Ms C Honrado, for her professionalism and empathy for renters like me. I would like to add that Ms Honrado help and quick response to our questions and doubts made it easier for us to accomplish what was needed to became a tenant of one of your units. Thank you so much Sincerely Abigail Gracia

Fantastic experience: Al has been such a great help! He gets things done as quickly and efficient as possible! He always returned my calls and kept me well informed of the process.

Fantastic experience: Christine was amazing in assisting us throughout or rental application process. She was very responsive and informative throughout the process, thank you Christine!

Fantastic experience: This review is for the Leasing Specialist. Worked with Al Joaquino to rent a property. He was beyond helpful and promptly answered questions I had (which were many). Although the paperwork process was a bit tedious (specifically pertaining to renters with pets), my overall experience was positive.

Fantastic experience: Christine Honrado - great customer service. Very kind and respectful. Process was done in a timely manner and she provided all the information needed.

Fantastic experience: Christine was very helpful and quick to reply to any of our questions! They made the process of finding a new home a lot easier and less stressful. Thank you!

Fantastic experience: Christine was my leasing specialist and she made this a very easy a smooth process and was very responsive to my question in a timely manner I strongly recommend working with her and would personally work with her in the future

Fantastic experience: We had an outstanding experience with the leasing specialist Al Joaquino! His incredibly knowledgeable, friendly, and made the process of securing our new rental home so easy. He provided clear instructions, and went above and beyond to ensure we’re comfortable every step of the way. I couldn’t have asked for a better experience! And for the management team that has been amazing! The property was in excellent condition. Their attention to detail and dedication to making tenants feel welcome truly sets them apart. It’s reassuring to know I’m renting from a team that genuinely cares about their tenants and properties!

Fantastic experience: Applying and going through the initial process was very smooth. Al reached out immediately and helped connect us to management to find our new home. Thank you!

Fantastic experience: I highly recommend Pure management! AI was super quick at responding and he seemed to really care about solving issues and or creating a plan of action. I’m really happy to be under Pure management!

Fantastic experience: I’m 8 months pregnant and pure has been so helpful in getting us in our new home. They are always available and very easy to work with. We’re excited for our new journey with them.

Fantastic experience: This is only a review of Christine Honrado as we haven’t rented from the property management company yet. Christine was lovely. Very easy to get a hold of, quick to respond and informative. She made the process so easy! We really appreciate her.

Fantastic experience: Al Joaquino’s exceptional customer service and clear communication made this transaction as easy as it could be. He explained the process and expertly answered my questions.

Negative experience: This company is absolute trash. I am a tenant and they never fulfill requests on time if at all. I have tried to work with them and I can’t even speak with a person. Just emails and voicemails that go unanswered. The one time I did get in touch with someone she gave me attitude and was upset that I was even calling her.

Fantastic experience: “Al Joaquino was fantastic! He was professional, attentive, and made the entire leasing process smooth and easy. Highly recommend working with him!”

Fantastic experience: It's been a great experience viewing their properties. I have toured them in the past and liked the self-guided tours. I had mistakently gone to the front door to another home and the gentleman living there was very kind and offered assistance if I ran into any issues. The key pad didn't work, but he came around to check in and was helpful and opened it for me to view. Al from Pure, who called me to let me know my application was accepted, was also very kind and understanding after i requested a change in the move-in date with no issues.

Fantastic experience: This is our first experience working with Christine and Beth. They are both "top notch" at what they do! So far, were extremely pleased with their personalism and service.

Fantastic experience: I had never heard of a business model like Pure Property Management before but I'm sure glad it exists. It makes transitioning so much easier without having to do your own shopping around for different services. I loved working with Christine Honrado, she had clear and consistent communication and answered all of my questions. I'm very appreciative, highly recommend!

Fantastic experience: I would highly recommend pure property management, San Diego L had the best customer service, super kind and polite and did all he can’t help me get approved for my first apartment. I am amazed on how much of a wonderful job he did.

Fantastic experience: Al was amazing throughout my entire approval process he was very informative and very genuine he was very understanding as I faced a personal situation his patience went unmatched he was phenomenal and I can't thank him enough for making this process smooth and a great experience I give Al 10 stars !!!!!

Fantastic experience: I had a great experience with Christine from Pure Property Management! She was very responsive and timely and helped me through the whole process! I would highly recommend!

Fantastic experience: This property management has been so patient and understanding, Christine Honrado was the best. Where everyone else said no for dumb reasons this property management company understood our situation. I have a Autistic adult son and a injured Veteran husband whom I am a caregiver for both. I do a lot for both and I'm just lucky PURE saw that. Thank you PURE management

Fantastic experience: Pure Property management has been very helpful in helping me through this whole situation specifically Al joaquino was a Big help for us. Al contacted us was a great helper and in a timely matter a layer Al got us the spot we requested. If by any chance you find yourself in the path of PURE Property Management just Ask for Al Joaquino you'll be greatly pleased

Negative experience: As a tenant it has been a living nightmare working with this group. Slow to respond, or never respond. Tells you “I’m handling it.” Bills from previous tenants being transferred to us. My wife called, emailed, and texted them about issues while I was deployed and she got “I’m handling it.” I get home and call one time and they suddenly get the ball rolling. Also, in typical fashion I trusted but verified and they did not contact one utilities company about a bill that transferred to us from a previous tenant until OCT, but told my wife had notified them since MAY. If you find yourself in property managed by them keep a paper trail. Often they would try and play dumb with us saying they never did this or said that, or prices would be drastically different on fees. I would simply send them screenshots and they would ghost me. From what I gather talking to our landlords Pure wasn’t very honest with them. Come to find out they were charged $500 almost twice for cleaning services before we moved in and the house was never cleaned until well after our move in. It was disgusting! Also, Pure told the landlord they gave us the walkthrough. -wrong again. The current tenant gave the walkthrough. Also, at moveout I said wanted to be present at all inspections. I presented the house for pre-now out inspection and it passed flawlessly 11 days early to the point where they took the keys right then. Then they call me a week later saying there’s baseboard damages. However, they had contractors in the house almost immediately to include the day I turned in my keys. Again, I went to their report and showed their remarks. “House well taken care of no damages and acceptable.”

Positive experience: Great experience with PURE Property so far! They have been attentive, reassuring and competent! Easy, fast and confident in my decision with using PURE.

Negative experience: Wow. What a horrible experience working with Pure Property Management to rent my property. If you are looking for a company that will do the bare minimum, that won't respond to your calls and texts, that won't communicate or share relevant material documents with you, this is your company. But I strongly suggest you look elsewhere for property management services, preferably a locally-owned small business that actually cares about being accountable to its clients. This is a large company with heavy turnover and zero accountability. The only person who will pick up the phone is the sales guy, but that ends as soon as you sign the contract. I was passed from one "property manager" to another three times over a month, and none of them could be bothered to pick up the phone. They took actions without my consent and which are not stipulated in the service contract, then turned around and charged me. Do yourself a favor and avoid Pure Property Management!

Negative experience: The worst communication experience. Never rent with them again. I was their tenant for 2 years and there were a lot of issues from the beginning. 1. Agents left the company and there's no client transition procedure. They just leave you without anybody to contact. 2. All the issues were fixed slowly. The repair requests needed confirmation from someone they always couldn't reach. The microwave replacement took a week. 3. The communication is broken. The agent disappeared in the middle of the thread while I was moving out. It's really confusing to reply to the email and get "this email does not exist" while discussing details of moving out details, cleaning price etc. And because of that they overcharged me for an extra $600. 4. Their inspector is unprofessional, they repaired the things that were absolutely fine and charged me for the things I haven't done and they did it after I provided photos with evidence these things were here before we moved in. 5. Their cleaning company abused them, when the property was fairly clean they ordered a deep cleaning and of course they paid from the deposit. Keeping in mind there was mold in the bathroom when we moved in. 6. The receptionist transferred me to the manager who never answered and never called back. At some point they just stopped answering me, but answered immediately when I called from the different number. The amount they charged was pulled out of thin air. They agreed to reimburse three months ago, but it never happened and now I have the only option to go to small claims court.

Fantastic experience: Al and his team were extremely helpful in our search for a rental in San Diego. They moved quickly and communicated effectively. We were approved within 2 business days. In the end we found a different home that better fit the needs of our family, but that was a personal choice and not due to Al’s team. Thanks again for your assistance to everyone a PURE PM

Fantastic experience: Changes in the last year have greatly improved my experiences at Pure Property Management (formerly Walters Home Management). Having said that, my experiences with both Jennifer Newton and Beth Sperry at Walters Home Management were always very good. However, as Covid hit, and the transition from one company to another was in process, I was often very frustrated. My experiences now with Pure Property Management are once again on track. Beth Sperry has remained as a contact person, and Elizabeth Hall has taken on a reorganization that is making things so much better! My personal property agent, Devin Patrick, is exceptional! Devin LISTENS, and then he acts. I feel that I can contact Deven at any time, and that I will hear back within a day!

Fantastic experience: Working with Al Joaquino and PURE Property Management was a seamless experience. My wife and I toured the property and quickly submitted our application and documentation. Just a day later, Al followed up to update us on the process, which made us feel valued and reassured. We’re very happy with the level of service and professionalism we received. Highly recommend PURE Property Management!

Fantastic experience: I have been fortunate to provide a house for rent for 16 years, and am very pleased that we have used Pure Property Management for the 4 placements over that time. Jennifer has been amazing, and each time she has held an Open House and each time amazing tenants have been found on the day of the Open House. The posting was placed on Thursday, Open House showing on Saturday, keys are being handed over on Friday. I could not be more pleased with this result. Thank you Jennifer and Pure Property Management!

Negative experience: Do you enjoy micromanaging? Do you love being ignored? Do you crave paying people for a job just to have to force them to do the work? No? Then, I strongly caution against using PURE. We used them for tenant placement and would not recommend them. Perhaps they are far less interested in placing tenants than managing properties, and that apathy towards one-time fee transactions shows in how they conduct business, or maybe this is also how they manage properties as well. There was little action or communication on this unless we babysat the process. Furthermore, they use listings to advertise their own side hustles, I.e., unnecessary warranties and water filters. They take a hands-off approach to renting your property, with no manned open houses until we insisted. Instead, they just issue key codes for self-showings. No agent is there to hype your property or even monitor prospective tenants. We felt unimportant and like nuisances for showing interest in the progress. This was incredibly frustrating since our condo sat empty for longer than necessary as we waited long stretches of time for agreed-upon changes on price and listing issues to be implemented. Even worse, it frequently required multiple nudges from us to even get them identified and then longer to get them made, and without us constantly monitoring, they wouldn’t have been done at all. The process dragged on until the contract with them expired (thankfully, my husband insisted on a termination date), and we were out many months of rent. We moved to fire them at this point, and they revealed they had an interested tenant, which they then approved and moved forward without even forwarding us the application despite us asking for it. Had we not stopped them, they would have signed the lease for us, too. As it was, they wanted us to sign without seeing an application. Whenever we broached these concerns, we were told it was their “policy” despite their policies contradicting their legal contracts. It is clear they knew they had one last chance to get our money, and they ran with it, placing the first person who applied in our unit, all the while ignoring our repeated texts, emails, and calls. It was an embarrassment of unseemly practices. After all that, the people they’d let in fell through. We found this out only through contacting PURE again. They did not bother to notify us, content to waste more of our time and money. So, five months later, with no tenant, we terminated them. Other suspect practices included incorrectly citing us their management placement fee during the initial call inquiring about just tenant placement. They also tried TWICE to get us to sign their management agreement, once at the start, and then they sent it again mysteriously several months into the already-established placement contract. The company is a patchwork of poorly working cogs, all disjointed from one another, and their customers suffer for it. Save yourself and just go with a realtor.

Negative experience: Worst management ever!!!! It was a nightmare these people don’t see people they see $$$$ we tried going through them for a property they were managing and they gave us the run around and kept us waiting and waiting making up excuses to not approve us waiting for the right type(according to them) to apply and this was for a whole month us calling oleyssa then last min said we were approved for the next day say we were not she even told my husband for the inconvenience she will refund us back our money $250 and never did!!!! Avoid at all cost this property management save the time and money

Negative experience: Just about the worst customer service you could imagine. Very slow to respond to texts and calls. Poor policies and procedures -- you can pay some things with a Portal but they ask you to hand deliver a Cashiers Check for their commission / 'deposit' -- even after you ACH other money via the Portal. Every time you request minor maintenance it takes maybe 4 days for them to begin to react. If you use these guys to rent your property for you expect your tenants to hate you ! They must be very cheap since they will not lift a finger to do anything -- tenants have to wait for contractors to let them in, etc.. They did not even want to deliver keys to the property using a lockbox and their office is in a very remote and inconvenient area near Rancho Bernardo. 0 value add. Avoid.

Fantastic experience: Great management company. Jen was terrific to work with. She responds quickly and efficiently and makes everything seamless. We definitely would recommend using them for rentals.

Negative experience: I am really disappointed with this property! When we first move we really had hard time! It wasn’t good experience. Now They charge us because of garbage disposal that has been get stuck! One technician showed up and just pressed a button then it is done!! So in charge details there is no any description! Ignoring emails! Thank you for robbing pp. If I am going to pay I want to bring someone!!!

Fantastic experience: We are a military family that moves around a lot, and have been a customer of Pure property for 3 years. We’ve had a great experience, and our home has been in good hands. Beth does a great job staying in touch and responding promptly to questions or concerns and we look forward continuing our contract with Pure Property.

Negative experience: The professionalism of this company is laughable. I do not recommend any property from them and I would not recommend listing your investment with them. I rented a property off of VRBO back in May for a stay in July. The property included air conditioning. I emailed them our intent and the reason for our visit. I live in MN and drove to California. I did not hear from them until the day before our check in stating that they would send us instructions later. I got to the rental and I don’t see a message of how to get in but that they need a photo ID! Seriously - we couldn’t have asked about that two months ago??? Finally we get settled in and no AC. I called. I texted (the POC Tyler Greene). I emailed. I messaged through VRBO and no fixed AC. The messages back through VRBO were laughable and never acknowledged any maintenance concerns. Tyler acknowledge and said he’s check about getting a credit. I have zero faith that will happen.

Positive experience: Overall I had a good experience. Everyone was nice and helpful, just a little confusing at times since I was being contacted by different people. I talked to Christine, Al Joaquino and finalized the lease with Jenn (they were all great) also the process was pretty fast. The one thing I did not like and the reason I am leaving 4 and not 5 stars was the constant nagging to leave a review. Since day one I was contacted multiple times a day with the sole purpose of asking if I wrote a review even though I made it clear I would write one once the process was over.

Fantastic experience: they communicate very well, and answered all our question, AL-Joaquino made our application very easy to understand and stayed in contact with us and Savannah who gave me the tour at the house was amazing, she answered all of my question. great team..

Fantastic experience: I am so pleased with how this whole process has been, Al has been amazing, and another lady I spoke to was great (sorry, I didn’t catch her name) my children and I are venturing off on our own and we have a beautiful home now to call our own. From the day we went and looked at the house to the day we were approved has just been a smooth and amazing process. Thank you AL!

Fantastic experience: Al was very friendly and very professional . Helped us a lot in finding our next rental. Made sure all out applications were complete. Totally all positive interaction with him

Fantastic experience: My relationship with Pure Property Management has been phenomenal since day 1. I appreciate all of the PROMPT help I have received from everyone especially Beth and Al. I feel like they have been on my team during this very difficult time to find a home for my family.

Negative experience: At first, my experience with dealing with this management company was smooth sailing. But now it has just lead to one disappointment after another. My boyfriend and I saw a place and jumped on it right away but now trying to secure the lease and actually moving in has been extremely frustrating. I’ve been bounced back between dealing with multiple people and not getting straight forward answers. I’m days away from having my first child and finding a place within a certain time frame is extremely crucial. I have never had to deal with such a lengthy process in order to secure a rental property. I wish there could be just one person dealing with the whole situation and that they would actually communicate an accurate timeframe of when we could get our lease and when we could move in. I hope in hindsight that this will move forward quicker so I can update my review but for now they are getting one star.

Fantastic experience: Our experience with PURE Property Management was great! Al Joaquino was fantastic and helped as every step in the way during the application process. He made my family’s relocation process from Boston, MA over to San Diego easy and stress-free.

Fantastic experience: As a licensed real estate agent for almost 30 years property management/rentals has always been hard to find a good referral source for rentals! Look NO further! Pure Prop Management SD, leasing specialists Al & Christine each earned 5 Stars! Technology Meets Heart! The application process is intimidating yet they still went way beyond the “online format”! They listened, advised, cared, and suggested! We are grateful beyond measure!

Fantastic experience: Al from Pure Property Manay is a top-notch agent! His dedication and expertise must make him stand out in the real estate world. His very good at replying on our email.