Veterans United Realty

Negative experience: Veterans united is not very real. I bought my first home through them. Which went fine. Now im trying to sell this home and improve myself. And they have done nothing but stab me in the back. I have ptsd and they play on that. Send me agents with a 3.4 rating that cant even call me back. I would recommend to any other vet to forget the free monogram blanket they give ya. They just sell your mortgage anyway.

Fantastic experience: Eric Marcille is GOD SENT!!! The BEST loan officer that you could ever find, REQUEST HIM AS YOUR LOAN OFFICER, you will not be disappointed! Kayli Hays is the best loan coordinator! THANK YOU FOR YOUR KINDNESS, UNDERSTANDING, AND PROFESSIONALISM! I HIGHLY RECOMMEND HIM!

Negative experience: This people won't stop calling me about "inquiries" I have never made. Always different people calling about different property that I have never even heard of. It just seems like a big scam.

Negative experience: I have used veterans united 3 different times since 2022. The first time was an amazing experience. The second time went totally wrong and a horrible experience. Raised my closing costs multiple times from $200 to $600 to $800 to $1,400 less than 24hrs from closing time. Now the 3rd time they went from I was receiving $2,700 back to receiving $3,700 back and now less than 24hrs away from closing on selling my first home I bought with them to owing them $2,595. I highly recommend never using them and chose Navy Federal Credit Union if your a veteran.

Negative experience: Submitted profile online wasn't contacted but got solicitive emails. Had to call them to get anything done . Not only did the representative not do what I asked he did what I asked him not to do. Emailed him back to find out what happened, no response.

Fantastic experience: It's a process I understand that now.

Fantastic experience: On a Saturday in July (2025) I answered a few simple questions & within moments I had several emails connecting me to resources. Soon after, the same day, an agent, local to my purchase preference site, called me directly. On Sept 6th, she (my agent) & I had my forever home closed upon & everything was great. Y'all do good work & I felt very cared for. I purchased out right so I didn’t need a loan. But with your program, I worked with a most excellent agent that you had already vetted for me. Credibility from you all & from her is unmatched for home buying. Thank you!!

Negative experience: Spoke to someone on Friday the 1st of Aug about a home in Missouri, for $299,999! She took my info and stated a Rep would be in touch! I stated we were very interested and willing to make the drive from Florida! Never received a text, email or phone call back! Nice way to represent Vets!

Negative experience: My assigned realtor left me in the hands of her husband for the majority of our journey. Most questions I asked had a “idk” response. When it came to the inspection report I was on my own to figure out if I am making the right decision. I ended up closing and with the first couple days i regretted. I am finally able to move out but not without taking a huge financial lost. I will never EVER use this company again.

Fantastic experience: I want to thank the great team that got me from a pre approval to closing in a month. Even when the VA appointed appraiser criminally undervalued the home, the realtor working with the team found a solution on the fly and I will be in my new home in a week. I can highly recommend them.

Negative experience: This company is way more harmful than good. If you are trying to use a VA loan, go with a local lender that can do VA. These people won't even take the time to do their due diligence and make sure you can get a loan. Then when called out on their lack of effort they just blame it on the Veterans Administration. When it was entirely their lack of effort. Even spoke to a supervisor who was as useless as their loan officer. Thankfully I have a local Mortgage person that put in some effort and got me a loan. Will tell everyone I ever meet to use any company but this one.

Negative experience: Hello Everyone, I haven't had good experience's with Veterans United Realty. The first Veterans United Broker I just didn't agree with him so I didn't want to proceed with him. On Saturday May 4 2024 I was contacted by Veterans United Senior Loan Officer Amy Haines. We had a very nice conversation about me wanting to purchase my first home on Saturday. At that time Amy said she needed information from wife. So it was scheduled that Amy Haines was suppose to talk to my wife on Monday May 6 2024 at 6:00pm. So on Monday May 6 2024 at 6:00pm didn't hear from Amy Haines. My wife took off from work just to talk to Amy Haines. I called Amy Haines and left a message and my number at 6:30pm May 6 2024. I called to see what happen. So the next day which is May 7 2024. I was assuming Amy Haines was going to call me back once she listen to hear message when she get to work. Most people check there messages the first thing when they come to work and return phone calls. So on May 7 2024 I didn't get a call from Amy Haines. So I called Amy Haines on May 7 2024 but she didn't answer. I called Amy Haines 3 times on May 7 Amy Haines answered on the 3rd time. Amy Haines did apologize for not being available on Monday. Amy Haines did tell me she accidently wrote the wrong date on her calendar and Amy Hines also told me she received all of my messages. So I really don't understand why Amy didn't call me back. My battle buddies in the military said they never got treated like that from Veterans United. I'm currently in the military and spent over 20 years in the military. Me and my family was born and raised in Missouri and we have been placed in situations where we wasn't treated equal or fair in Missouri. So I joined the military and they placed me and my family all around the world with people who treated people equal and fair. I didn't know Veterans United was based in Missouri until I google and seen. I accept Amy Hines apology and I hope to have a better experience with her that can help me get my first house. I believe in my God and forgiveness is always in my heart.

Fantastic experience: Worked with a Realestate lady from this company. Highly professional. Best ever.

Negative experience: They're supposed to help veterans get into a home, but couldn't approve me even though I made the money to buy and was selling our old home that was a VA Loan but from a different company that was also a Veterans Home Loan company that couldn't even approve me as well to which I went to a local bank that approved me for up to $500,000 as a VA Loan, just shows they don't even care about veterans as much as they say they do.....

Fantastic experience: So easy to work. They give you a concierge to help get thru the process of purchasing a home thru VA. They have been supper helpful! Had an issue from get go with real estate agent but they came thru for us and found another in the area. They check is with us frequently to see how things are going. I have my fingers crossed that when we find a home the closing will go just as smooth. Would highly recommend them!!

Fantastic experience: I cannot thank veterans United enough. Jacob and Mary made it possible for us to get in our home. It was a lot back and forth and we ran into some bumps but it wasn’t nothing that the team couldn’t fix. They was right behind us every step of the way. They went beyond. This is our first house together and my husband that’s a veteran it was so easy to work with these guys. Jacob was with us every step of the way and calling to keep on top of everything Mary our loan officer she was so sweet and so kind to us. These guys did awesome job. If you every need to buy a home or get prequalified for they are the ones. They made it possible for us to get in our home Friday. I am so full of gratitude right now. They truly care about their veterans. So Jacob and Mary thank you so much for all Your time a effort. You guys deserve more than a 5 in my book it’s a 10z

Fantastic experience: Great folks to work with!

Negative experience: Veterans United is a SCAM! they give out pre approval letters like candy falsely, so that they get money from FHA, when you find a house to purchase the approval letter is not worth anything, you loose your money you've put into the purchase of a house.

Negative experience: We went online looking for a realtor and this place sent a recommendation, Celeste Goodson. She made an appointment to come by and check structure of home. Guess what, she didn't show up, didn't call. He had to call her and she just said she was *tied up.* Very unprofessional.

Fantastic experience: Veterans United help me get into my home . James Walker and his staff were terrific it did something impossible made it probable. now I live on a lake. I love to watch sunrise, looking over the water with my dog thank you James,John, Max and Codi

Fantastic experience: I've been working with Veterans United for a year or so! If you want to purchase a home from them and you're a veteran, I highly recommend them!

Fantastic experience: They were great I am a costumer/ veteran and glad I turned again to United Realty for refinancing my home

Negative experience: This company is an extreme nuisance. I've received about 10 unsolicited calls in the last 2 days. I'm tired of these jokers calling, and so it's been reported to the FTC. I would NEVER do business with a company that continually harasses people with unwanted phone calls and voice mails. Update: Nice of the company to agree to stop the phone calls, however, I never even requested them to call in the first place. Definition: Unsolicited (found in original review above): Not asked for; given or done voluntarily. To be perfectly clear, this company contacted me numerous times without me reaching out to them. Completely ignorant. 829 a.m, 1139 a.m (x3), 1247pm, 147 p.m..these are the calls received on just ONE of the previous 3 days. You tell me..is this not harassment? I Not once asked for ANY information from this company.

Fantastic experience: Very smooth transactions

Negative experience: Had a horrible experience with this realty company. I purchased a home and none of the defects were disclosed. When I arrived to take possession of the property I found numerous problems. I paid thousands of dollars to fix them only to find more. Once the rain hit I found out that my roof and ceiling leak and I will more than likely have to replace the roof. The foundation is uneven, lots of plumbing issues. I was not told that the hot water heater would have to be replaced, and as cold as it has been, I literally fear every night that my pipes will burst, or my pets will freeze to death while I'm at work, as there is no central air, and the money I was going to use to install heat and air conditioning was used on other issues I was not told about by my realtor, and hotel bills for the weeks I had to spend in the hotel while said repairs were being made. I bought this property while I was still living in another state and couldn't do a visual walk through, but my realtor assured me that the floors and the roof looked fine. Well they were not fine! Not only that she never told me about the huge black mold spot on the ceiling where it obviously had been leaking. I asked her if the previous owners were required to disclose major repairs like leaking roof and sinking floors and she said absolutely yes, but then when I told her I am having these problems she said she was sick and could not come by, and hasn't spoken to me since. It's as though she's avoiding me. What a horrible way to treat the veterans who come to you expecting honesty and help. And now there is absolutely nothing U can do but hope and pray my animals or I don't freeze to death this winter.

Positive experience: Well

Negative experience: Connected with a realtor that we have not seen since the contract has been signed. Issues with the construction company and he is nowhere to be found but yet still getting paid. We were told there may additional monies available if a situation arises and....nada. Nothing. I'll be sure to share this with the BBB and VA.

Fantastic experience: Great place, very. Friendly, Adam Gates really cares !!!

Negative experience: I am a retired 100% TAP disabled veteran living in Alaska planning to move back to the east coast area. I reached out for information on a property and stated in my request to please email and do not call as I live in Alaska. I started receiving phone calls at 0520 AST the next morning. By 0700 AST I couldn't get back to sleep so I finally answered. I informed the man that he clearly cannot read. Reminding that I am in Alaska and asked them to email, not call. The man immediately tried to talk over me and push past the issue saying "you requested info about a property and …”. I told him to not contact me again. I will find someone else. It is extremely disrespectful to call ANYONE (veteran or not) at 0520 in the morning if they haven't told you that it is a good time. Received calls 0520, 0605, and 0700 when I finally answered. No voicemails were left but AJ JAYAMANNE was kind enough to email me with his business card attached to match the phone number with the specific branch of Veterans United Realty.

Negative experience: Veterans United agents and real estate agents have not responded to my inquiries. Have not been able to make an offer yet. Very disappointing.

Fantastic experience: 5275 Habins Point Ln Nw Lilburn Ga 30047

Fantastic experience: Kristen Czerwonka of Veterans United Realty, & her amazing loan team did an awesome job, in helping my buyer client Monica in getting her mortgage, and close on their first home. I can count on VUR, they have dedicated Loan officers, assistant loan officers, transaction coordinators, closing coordinators, and under writers. The dedication and specialization of labor, really moves the mortgage process along. ty VUR

Fantastic experience: This is Kirk Carter and Beatrice Richie.... Veterans united has made us a home owner in a extremely short period. Our realtor Melvin Besares has helped us exceptional. He worked hard for us, coupled with being competent, articulate, professional and soooooooo compassionate to our concerns, anxiety, and challenges . Melvin went out of his way at any hour to give us the best advice while walking us through the journey. Melvin seemed to discern the fears and uncertainty that we were experiencing, assisting us with feeling grounded and some normalcy. In our perception Melvin is a man of honor, valor, integrity and he exudes with professionalism.. But wait, Veterans united has a excellent Senior loan officer named Steve Kincheloe. He also went out of his way to help us. His personality was awesome and his voice always sounded like he was smiling; that was so important to us due to uncertainty and acute fear of the unknown. Steve gave us guidance coupled we with working excessively and effective. We close on September 21th, 2020 and there is no way that would have happened without God, Melvin and Steve. Thank you Veterans United for having some awesome mighty men of valor and integrity like Melvin Besares and Steve Kincheloe

Fantastic experience: As a Texas Realtor I have closed many transactions with Veterans United and I am always impressed with how smooth the transactions go and how responsive VU officers are to the client's needs.

Fantastic experience: Great company to work with!!!

Fantastic experience: I have been a realtor for over 19 years. I have worked with many lenders in my years of real estate. My transactions have been very smooth closing. They are even closing earlier than most lenders in my area.

Fantastic experience: Buena compania para usar si piensa comprar una casa . They are a wonderful company to work with. All my buyers had great experience with Veteran United . I Always had a wonderful experience working with them . We all work as a team with the buyers best interest in heart .

Fantastic experience: I love working with Veterans with Veterans United Realty. I’m a Veteran and a Realtor and it’s an honor to help my fellow Vets find the perfect home for there families. I completely understand the aggravation with relocation to another Unit. It can be very stressful sometimes. My job is to make there transition smooth and stress free as possible. I appreciate all veterans for there time in service defending our freedoms and for keeping us safe at all times. If you’re looking for a Realtor who’s also a Veteran please don’t hesitate to reach out. Thank You

Fantastic experience: They know their business and are very helpful. My clients really have nothing but good things to say. They are very customer oriented

Fantastic experience: Amazing experience time and time again. I feel 100% confident referring clients to Veterans United due to their reputation and reliability. Great service for all parties involved.

Fantastic experience: Great experience!

Fantastic experience: NUMBER ONE IN ASSISTING THE SERVICEMEN/WOMEN . GREAT EXPERIENCE EVERY TIME.

Fantastic experience: It was great to work with them! Great transaction and a happy buyer!

Fantastic experience: Hannah and her team at Veteran's United have done a tremendous job with my clients, have been very responsive, been helpful with client transaction questions, flexible close dates, and do a great job working with me the realtor throughout the process, along with the buyers! Very impressed with their level of service, and attention to detail!

Fantastic experience: I have been a Realtor for 20 years and have worked with several lenders. Veterans United is on the top of their game. They are easy to reach, and make the home buying process smooth. They close on time and really care about the buyers and Realtors needs.

Fantastic experience: I love working with VUR they are very helpful and professional. They make the process so much easier for the service members!! They are also very nice and responsive I definitely recommend Veterans United Realty!!!

Fantastic experience: Veteran's United has been the mortgage company of choice for many of the buyers I've represented in finding a home. I've found their service overall to be excellent and most importantly, their loans close on time.

Fantastic experience: Veterans United is great to work with. The Team is very professional, knowledgeable and truly cares about their clients. I would recommend them to any Veteran who is considering buying or selling a house.

Fantastic experience: All of the Loan Officers and the Processors at Veterans United are outstanding! They are quick to respond even on a weekend. The whole system is easy to work with. I most recently worked with Denise Stroud. I also worked with Brent Schultz. What a great experience.

Fantastic experience: The Veterans United team is and absolute pleasure to work with. Their whole team is always very helpful, responsive and quick to reply and gave great customer service. I look forward to a continued partnership with them!

Fantastic experience: Veterans United goes above and beyond taking care of Veterans. They take the time to educate and explain the mortgage process. This helps tremendously during the home buying process and reduces stress. I could not recommend them any higher.

Fantastic experience: Responsive and helpful. Excellent resource for our service personnel looking to buy a home. Highly recommend!

Fantastic experience: I have been in the business a long time and as we know it is hard to find a company you can trust with your clients. I have been nothing but please and will keep using and referring my clients.. Thanks for doing such a great job.

Fantastic experience: Working with Veterans United has been nothing But the Best Experience. Veterans Untied takes care of their Clients. Response time is phenomenal, they never miss a beat.

Fantastic experience: Veterans United has a great team of mortgage professionals and partners with highly skilled real estate agents to make your home buying experience seamless.

Fantastic experience: As a Realtor I have found the folks at Veterans United to be professional, friendly, knowledgeable and fully committed to serving their clients with the utmost of care and attentiveness every step of the way, utilizing unparalleled mastery of great customer service, and leaving no doubt that they work to earn and hold your confidence, your trust, and most of all your satisfaction. I cannot think of a better way to serve and to honor our vets than with top drawer service such as this!

Fantastic experience: Veterans United Realty has been so wonderful to work with. Hannah is so sweet, helpful, and professional. I look forward to workIng with her and her team for many more years to come.

Fantastic experience: Veterans United Realty is a wonderful group of professionals that help grow and connect the military community with other military friendly professionals across the United States. Very fair and family centered group - they are amazing!

Fantastic experience: Veteran's United has been simply a pleasure to work with. Very responsive, professional and knowledgeable in what they do helping Veteran's and Military service workers with their real estate goals. Definitely recommend!!

Fantastic experience: I’m so thankful to have been introduced to Hannah and Veterans United a little over a year ago. We have created a great partnership that feels like a family. I’m so excited to continue to mutually support a team that’s so professional, responsive, and passionate about what they do.

Fantastic experience: Love working with Veterans United Realty. Hannah has been such a huge support to myself and my team. The group is very responsive and on top of their process. Grateful to have such an amazing partnership.

Fantastic experience: Amazing experience! Thank you Hannah!!

Fantastic experience: The Veterans United team have been great to work with as an agent. They are very responsive, helpful, and work hard to give my clients a great lending experience.

Fantastic experience: Communication all around is so important for the home-buying process to go smoothly & efficiently. VUR agents are typically very quick & knowledgeable with their replies - super reliable

Fantastic experience: I have worked with VUR more than a dozen times so far this year and cannot say enough good things! They "get it", and are such great partners in the real estate industry!

Fantastic experience: VUR is an incredible service and tool for veterans or active service members to utilize their VA benefit to the full potential. They are always quick to respond and really connect with you on a personal level to help find the best agent for the customer!

Fantastic experience: Veterans United really does the best of ensuring our veterans are taken care of in the real estate needs! Thank you for all that you do!

Fantastic experience: I have worked with Veterans United for over 5 years and it has absolutely been the best real estate decision I have ever made! Veterans United incredible professionalism and dedication to the service of BOTH our Veterans and to their Real Estate partners is absolutely second to NONE! Every single Veterans United Transaction has been a delight! I give them my absolute highest recommendation!

Fantastic experience: I have had the pleasure of working with loan officers Joshua Shulz, Danielle Grefath, Ryan Stoll, Katie Rios and Ryan Ponder from Veterans United and each one of them, along with their team members, has been professional, responsive and tailored their communications to client's needs. It is important for me as a real estate agent to work with loan officers that put the client first and makes communicating with them and myself a priority. This makes the home buying process less stressful for our client. Highly recommend these amazing loan officers.

Fantastic experience: No one takes better care of our Veterans. Loan officers and their teams are informed and caring.

Fantastic experience: As a retired Marine that's now a real estate agent, working with Veterans United's lenders and staff has truly simplified the process. Professional, reliable, and motivated are three words that I would use to describe their approach to serving veterans in buying homes! If you are a first time home buyer or if this is your 5th house, they stand ready to assist you from start to close!

Fantastic experience: Hands down, the best option for veterans searching for a home loan. Having knowledgeable, friendly loan officers to help the buyer through the entire home-buying process is what separates Veterans United from the competition.

Fantastic experience: Veteran's United is an amazing company. My team and I have been working with them for almost a year and I can say it's a blessing to be partnered up with them to serve all of our clients purchasing or selling homes in El Paso. Their loan officers work hard and their focus to ensure all clients close on their home is top notch. Thanks for all your support VU!

Fantastic experience: As a Realtor who partners with Veterans United, I could not be more pleased with their professionalism, knowledge, communication, and dedication to our active duty, retired, and disabled veterans. They educate these homebuyers on the VA loan process from start to finish, provide excellent rates, and will bend over backwards to help our men and women who have worn the uniform realize the dream and financial security that comes with home ownership. Five star service all the way!

Fantastic experience: I've worked with Veterans United on numerous occasions and have all had an outstanding experience. Not only are their lenders and staff professional and responsive, but their rates are excellent. I would highly recommend the company!

Fantastic experience: I am a veteran myself and I strive to give my best to other veterans while they are searching for their home. I recently had a closing on a new construction home for a client of mine; everyone I dealt with at Veterans United were very responsive and friendly. They were on top of every aspect even with the issues we had with the builder. My buyer and I were very pleased with the portion of the transaction dealing with Veterans United. Kudos to all.

Fantastic experience: I have been lucky to work with a handful of Vets United lenders who have gone above and beyond to make my client's offer get accepted in the competitive DC market. I would highly recommend them to anyone!

Fantastic experience: It’s such a joy to work with loan officers who actually care about the veterans success in finding a home. The loan officers have worked diligently working closely with me getting the loan processed. Bravo

Fantastic experience: In working with Veterans United, it is easy to see that the common goal of the entire team is the commitment they take to heart of making veterans their #1 priority. At the forefront is providing vets with exceptional service and care in every aspect of helping them get into a home. These high standards they have implemented not only for their company but all affiliated partners in their network sets them apart from the pack. This makes them the absolute best choice for veterans in assuring a smooth VA loan process as well as realtor representation at the very highest level.

Fantastic experience: I am a Realtor in Florida. They have been professional and responsive to my clients and myself

Fantastic experience: Super professional and quick responses, they have a great team of affiliates that get the job done and provide the best communication amongst all parties through the entire home buying process!

Fantastic experience: I really enjoyed the transaction. It was smooth and I was updated at every area of the the process.

Fantastic experience: Veterans United Realty is Dedicated to our Military Members, their Families, and Veterans with Exceptional Service and Expertise!

Fantastic experience: Very knowledgeable about the Loan products and I've experienced outstanding service.

Fantastic experience: I have been so blessed to work with Veterans United, everyone that I have dealt with are true professionals and truly care about about our veterans. Communication between lender and myself as Realtor is amazing, everyone that i have had the opportunity to work with goes over and above and beyond. Weekends included. Love this group. #blessedtobepart

Fantastic experience: Amazing! Taking care of their clients by going above and beyond and connecting them with the best real estate agents possible! Just another added benefit by working with Veterans United and Veterans United Realty.

Fantastic experience: As a realtor, I've partnered with Veterans United Realty on multiple transactions and the experience was great!

Fantastic experience: Veterans United Realty is Great to work with and fantstic support and manegment. Look forward to working with them again.

Fantastic experience: I have worked with a few agents. Everyone has been great! As a Realtor in Fayetteville, NC my clients have really liked Veterans United.

Fantastic experience: I am a full time realtor servicing the greater Tampa, Florida MSA. I have been teaming with several Veterans United loan officers over the last year and they are fantastic at providing the veteran with excellent communication and service. It's an awesome feeling to hand over the keys to a veteran when they purchase their home and the VU loan officer plays a key role in making that dream a reality! Wade Cleary Century 21

Fantastic experience: As a real estate agent, I work with a number of lenders. Veterans United has worked diligently to get the best rate and the best service to my home buyers. I definitely recommend them.

Fantastic experience: I've done several deals with Veteran United and it's always a great experience.

Fantastic experience: Veteran's United truly cares for their clients. As a realtor, I have done quite a few transactions with them, and always find that the experience of the client comes first. I would recommend them to any veteran considering purchasing a home. They are very detailed oriented and on top of the escrow process from start to finish!

Fantastic experience: I’m very lucky to be part of this awesome team. The lending is always on time and very responsive. I highly recommend Veterans United. Melvin Besares

Fantastic experience: The Veterans United team was absolutely wonderful to work with. They were always very helpful, responsive and quick to reply and gave great customer service. I would greatly look forward to working with them again with any business I have in the future.

Fantastic experience: As a Realtor is it great to work with a company and loan officers that understand what it takes to get the VA loan closed. I'm a firm believer that our Vet deserve to be able to use their benefits and Veterans United does a great job getting that information out to our vets.

Fantastic experience: As a REALTOR, I have worked with Veterans United Realty many times on VA buyer transactions. I have NEVER been disappointed! VU loan officers have great communication, follow up and accountability. My clients have ALWAYS been satisfied with the excellent customer service and the professional loan officers. Together, we build a TEAM that my buyer can count on and feel confident that their best interests are put first. HAPPY to give a 5 star review for Veterans United.

Fantastic experience: I LOVE this company! We just love everyone at VUR and the service they provide our business, team, and ultimately the clients we collectively serve! Thank You!!

Fantastic experience: LOVE THIS COMPANY AND THEIR TEAM. Always professional, prompt and great to deal with. As and agent professionalism and communication are the key to a great transaction and they definitely get 5 stars for this! Thank you!

Fantastic experience: Veterans United provides some of the best customer services around. They work in "teams" so there are several people working on your file which makes it more efficient and customer service driven.