RENT NOW RGV

Fantastic experience: Teresa was awesome at customer service, she responsed super fast and answered every question I had very very thorough , and was very quick to get me my lease agreement, and keys same day

Fantastic experience: Teresa was so helpful in helping me with my lease, me and my family can’t wait to move into our new apartment.

Negative experience: EDIT: Moving my review from three stars to two stars. Company refuses to fix light fixture that is a part of the townhome's electrical wiring system. States that the tenant should perform it themselves or hire an electrician to do it at tenant's expense. I cited lease terms and Texas legal code and management to which they shrugged at and instead cited their lease terms that was beneficial to them. Why pay expensive rent (that theoretically includes maintenance) when the maintenance is inconsistent? Oh, by the way, the management stated that they inspected the wiring and found no issues--however, I have a ring camera facing my patio AND front porch and NO ONE has come. If you look at the past portion of my review down below, you can see that this isn't the first time that has happened. OH! And one person in management agreed that wiring should not be the tenant's responsibility (when has it ever been? this isn't a house, it's a rental property) so I should have it taken care of by maintenance; another person in management disagreed. Reminder that I moved into a rental property that violated Texas health code (cockroach infestation, cockroach feces, water leaks) and was given some pushback on trying to get it fixed!! That's how cautious you should be. MAIN POINT: IF YOU DO NOT WANT INCONSISTENT MAINTENANCE, FUSSY MANAGEMENT, INCONSISTENT PROMISES FROM THE RENTAL COMPANY--I REPEAT, DO NOT RENT HERE. AND FOR YOUR SAFETY, MAKE SURE TO TAKE PICTURES, TAKE VIDEOS, HAVE EVERYTHING WRITTEN DOWN BECAUSE SECURITY DEPOSIT REFUNDS ALSO SEEM TO BE A CONCERNING TREND IN THE REVIEWS. My review will drop down to 1 star if any portion of my security deposit is withheld, because I intend to leave the townhome exactly as it came, if not slightly better. A REMINDER FOR EVERYONE THAT TEXAS LAW STATES THAT LANDLORDS HAVE TO REFUND 3X THE SECURITY DEPOSIT THAT IS WRONGFULLY WITHHELD. CHECK TEXAS LEGAL CODE FOR MORE DETAILS AND KNOW YOUR RIGHTS!!! ****** I'm currently giving them three stars, but it may change upon move out. Giving three stars because the company seems a little disorganized. For example, they claimed that a maintenance order was completed at my residence when no one ever actually came to complete the order. I usually request to be in the presence of maintenance workers so there isn't miscommunication about the job, but no one ever came while I was home. We have a Ring camera, and so no one came when we weren't home either. Wasn't a big deal, we just put in another request. The place was not cared for prior to our move in. The backyard was atrocious, a lot of trash and overgrown plants. The actual unit had a myriad of cockroaches and cockroach feces because the previous tenant left the fridge open, and that caused leakage (roaches love water). The place was not clean upon move in, and when we tried getting it fixed/cleaned by Rent Now RGV, it took a bit of back and forth with the company to get things to a "decent" level. Honestly, I would have called the health department had it not been taken care of. I'll give Rent Now RGV credit for trying to make things right, but it should have been right in the first place. We will see how the process goes upon move out. Our security deposit being returned shouldn't be an issue being that the last tenant left the place a mess and it wasn't taken care of before we came. I have plenty of pictures on hand just in case there are questions. It's an okay company. Just make sure to take plenty of pictures and have records for your own legal grounding.

Fantastic experience: Teresa at Rent Now RGV was very helpful throughout the whole process, we were able to get our lease taken care of thanks to her and her team.

Fantastic experience: Jose Garcia was are technician for an a/c repair and he did a great job. He had a good work ethic and checked everything and more. Thank you.

Fantastic experience: They never answer the phones!! Update they called me back so I take my 1 star back

Fantastic experience: Mi experiencia con Teresa fue muy buena, muy servicial muy amable y sobre todo muy atenta, cualquier duda que tenía me tenía la respuesta adecuada, si la recomendaría para mis conocidos en caso que se quisieran mudar

Positive experience: Me siento muy satisfecha por que Teresa Saucedo nos ayudó a conseguir una casa de renta, una persona muy rápida de agilizar el papeleo, muy atenta gracias de todo corazón se le agradece infinitas gracias.

Fantastic experience: I had the best experience with rentrgv my agent Teresa was so kind helpful and quickly answered Al my questions and I love the company highly recommend

Negative experience: Extremely disappointed with this property management company. They initially cited fabricated issues such as ‘patching and repainting, sand and paint, professional trash pick up and professional painting,’ totaling almost $1800 of “repair work.” After being unable to provide proof for said repairs they began removing some charges. According to Texas Property Code, landlords must provide itemized deductions with receipts for actual work performed, which they failed to do. They have ignored multiple attempts at communication and provided zero evidence to justify withholding a portion of my deposit. This behavior is unethical and potentially illegal. I do not recommend renting from them.

Fantastic experience: I had issues with this company but there was one person who truly helped me resolve them. Cuper was always very attentive and responsive every time I reached out to her. Truly outstanding! The 5 stars are just a reflection of her and not the company itself.

Negative experience: I was precious tenant at Rent Now RGV , A great tenant I paid my rent on time every month, spoke with Natalie over the phone I sent pictures of the apt to the number as requested by Natalie as asked for pictures because she claimed there was patchy paint she refused to send the photos to me charge me over 500 dollars from 800 security deposit and never received the rest in the mail and I don’t live in that state anymore as I stated to Natalie . when you call that dept no answer even after you leave a message, let’s not talk about the issues I had in the apartment , lived on fuerte ave , McAllen, I would absolutely not recommend rentnowRGV

Fantastic experience: The communication was good answer all my questions

Fantastic experience: Teresa was very helpful and very responsive and professional and polite.

Negative experience: Worst rental property we have ever dealt with the apartment was a mess moving in had issues from the beginning. Tried getting them to make repairs and would alway respond with they were our issues or the land lord had to provide my own washer/ dryer and stove it would not work. After we had sink problems, a roof leaking as well as rat and roach infestation that we were dealing with. They had work orders open that were never attended to no heat during winter outlets and switches not working got tired of fixing the issues so moved out asked a lawyer for advise. I suggest you stay away from these renters.

Negative experience: Horrible services starting with there customer service I called in several tickets with leaking&mold issues they would tell me the rentors above had a leak but when maintenance came the roof was filled with mold , they sent the maintenance person to just stop the leaking and patch it up ,they did nothing about the mold , smell got worse throughout the months I had to go to the doctor for asthma issues but I believe the mold damaged me internally and caused worse lung conditions and Im currently seeing a pulmonologist and have moved out .please be careful renting with this company they do not maintain their units or care about their tenants

Fantastic experience: Teresa, did so well helping me explain everything I needed to know as well very patience with me definitely recommend her.

Negative experience: Whatever you do, DO NOT rent with this company!! They make up false damages and claims so they can avoid giving you your deposit. Mind you, my husband and I left the apartment sparkly clean. Thankfully, we have evidence and videos of how clean we left the rental property. As the other girl has said on their reviews, “do not let these rental property companies scam you!!!” Take them to court if you have to! You work hard for your money and for them to just act like they are entitled to it is not right at all. AVOID THEM AT ALL COSTS!!

Fantastic experience: I had a very smooth and easy move in process, I was indecisive on units for quite some time and Teresa was very patient and helpful in helping us feel comfortable with choosing our new home.

Negative experience: The worst company to rent from. Requested maintenance on the 1st to have it for the 5th and the company used for the request didn’t have a clue about the request. This is just a request of many that took a while to fulfill

Negative experience: Ren now rgv will push all the landlord responsibilities on to the tenant. The realtora are pleasant , however maintenance has no empathy for it's tenants. Forcing us to clean up sewer water with feces , live in roach infestation and possible mold from flooding . All tickets on hold due to safety concerns , yet there was no preventive measures for the flooding of 02/27/25.

Fantastic experience: Such an amazing group if you ever need help finding a place to live go with them. I highly recommend Real Estate Agent Teresa, such a lovely lady and very polite she did such an awesome job helping us .

Negative experience: !!!!!LONG BUT PLEASE READ!!!!! TENANTS BEWARE!!!!! I recently moved out of an older apartment complex in Weslaco managed by Rent Now RGV after continuous plumbing issues due to old pipes and sediment build up. I lived there for two years, and I was a quiet tenant, paid my rent AHEAD of time, and didn't cause any damage to the apartment unit AT ALL. Before moving out, I made sure to clean as best as I could and leave everything exactly as it was when I moved in in the hopes of getting my security deposit of $500 back. Considering that it was an older complex, there were already a lot of pre-existing issues and damages that didn't really bother me much because, obviously, you get what you pay for (rent was affordable, I'll give them that). When I finally heard back from management about my deposit, TO MY SHOCK, not only did I receive notice that I was NOT going to be receiving my money back, but that I was also being charged an additional $520!!! For BS charges: -Patch and Paint - $450 -Stove plates, lightbulbs, water strips, doorstopper, & bedroom lock - $190 -Touch up trims, doors, frames, and vents - $300 -Professional cleaning - $80 Totaling: $1,020 This was complete and utter BS and ILLEGAL in Texas! Under Texas Property Code, Texas landlords CANNOT LEGALLY keep your deposit for normal wear and tear. They can ONLY keep your deposit for either breaching your lease or in the case of substantial damage, neglect, or abuse of the property. Normal wear and tear charges fall under the responsibility of the landlord NOT the tenant. Then, as if the charges weren't enough, it was implied that I had taken the stove plates from the unit because they were "missing." Luckily, I had proof and documentation that one of their employees was the last one in the unit after I had already moved out. I also experienced extreme unprofessionalism from a member of their maintenance team. After you submit maintenance tickets, a member of the maintenance team reaches out to you directly through WhatsApp, which means they have access to your contact information. This opens the door to potential unsolicited contact from these men. One of the maintenance members sent me weird text messages and phone calls literally between 2am and 4am. This was extremely uncomfortable and unsettling because this man had already been inside my home several times to fix plumbing issues, he knew that I lived alone, he knew the layout of my apartment, and he had potential access to the key as he was an employee of the company. I know they have access to keys because I had previously been asked if I would be okay with them entering while I wasn't home (Obviously NOT). As a woman, this is absolutely terrifying. I didn't report it until after I moved out for fear of retaliation. OVERALL, PLEASE ***DO NOT*** rent with Rent Now RGV! It is NOT worth it. If you do end up renting with them, or are already renting with them, PLEASE PLEASE PLEASE be aware of your RIGHTS!!! ***Document EVERYTHING!!! - Take photos/videos of the apartment when you move IN and OUT. - Complete the walkthrough checklist CAREFULLY and keep a copy for yourselves. - Document EVERY maintenance issue and save the service requests. - Save ALL communications with property management and maintenance staff. -Remember that they **CANNOT** keep your deposit for NORMAL WEAR AND TEAR!! You CAN take them to court to dispute charges that do not align with Texas Property Code and they CAN be held liable to pay up to 3x the amount of your deposit as well as legal fees!! YOU ALSO HAVE THE RIGHT to request detailed invoices/ itemized lists of deductions. PLEASE PLEASE do your research on what counts as "normal wear and tear" for your protection!!! DO NOT LET THEM TAKE ADVANTAGE OF YOU!!!! Remember that $500 is nothing to these landlords, they make so much money scamming so many people every single day. $500 to normal, honest, hard working people makes a difference. DO NOT let their immoral greed win. It's absolutely disgusting. Sickening. I did end up receiving my security deposit back, thankfully.

Fantastic experience: Ricardo was my leasing agent! He was very attentive and responded fast to my questions and made the leasing process very fast and simple! Very satisfied

Fantastic experience: Ricardo was amazing, he was prompt answered all of my questions expeditiously and he and the team went above and beyond to assist me!!! Thank you so much Ricardo and team!!! My experience with this company has been great!! This company has demonstrated excellence. I secured the property from a long distance and upon arrival everything was as stated with expertise. The care and diligence of this company is a breath of fresh air. Thank you again for going above and beyond. The maintenance team is very professional, timely, and took care of everything notated on my walk through report the very next day. The maintenance team went above and beyond and the office coordinated everything with such professionalism. The community is quiet, peaceful and the neighbors are friendly. All in all 20 out of 10!

Fantastic experience: Excelente servicio y atención por Natalie y Maria. Muy informativas.

Negative experience: Honestly just run. I'll start off by saying I won't mention every single instance we've been disappointed by Rent Now because it would just be too much. I have held off writing a review for a while because I don't feel good exposing a business due to bad management and also in fear of retaliation, but we are very fed up and getting no answer from Rent Now, so I will mention a few. The apartments are superficially pretty but not well built ie. the fence is always falling, the cabinet doors are always coming loose and falling as well, leaks that last for years, bad yard maintenance our backyard is completely dry and full of ant piles, etc. That's not even the worst part and we could put up with this. But It's been several times the same neighbor reports us over their issues with other neighbors simply because they don't know who it is so they just continuously blame us for anything. It's been over a year that we've dealt with mistreatment from these neighbors and they continue to do so because Rent Now condones their behavior. When we've presented Rent Now with evidence of that same neighbor's violations, they do nothing about it saying it's not enough proof etc. 2 days ago Rent Now sent us a parking violation showing a photo of a vehicle that doesn't belong to us or any of our guests. I was getting my groceries down while it happened and I saw it was the same neighbor that we've continuously had problems with that was being blocked by the unknown vehicle. It took Rent Now less than an hour to email us a parking violation after that happened (which again the vehicle does not belong to us) but when we emailed and called them to dispute it they ignored and never got back to us and still haven't. It's been two days. This is very typical behavior of them. We don't feel safe or supported living here and honestly can't wait for our lease term to end. The pretty apartments are definitely not worth the emotional stress. The only time they've gotten back to us promptly is when it was time to sign our lease. Take your money elsewhere.

Fantastic experience: I deal a lot with Maria and Natalie in collections. Both girls are very helpful and accommodating. Their customer service is second to none! I highly recommend this company!!

Fantastic experience: Irubith González has been outstanding in assisting me with rental listings this year. She has a clear understanding of the areas and neighborhoods, which has helped me to make more informed decisions. Her bilingual skills are a bonus, and communicates with such kindness and patience. I enjoy her availability via call and text, which makes the whole process seamless. Her dedication and genuine care in her work truly stands out. I feel confident and comfortable asking her any questions I have. Highly recommended!

Fantastic experience: I am willing to give all 5 stars for the ladies in the front that helped me out. Insisted on helping me with as much as they could thank you! Also want to shout out to iru for helping me with information after hours on Facebook what a considerable company

Fantastic experience: Me gustó como me atendieron son bien amable y como llenar mi aplicación paso por paso si tenía una pregunta siempre me ayudaban se los agradezco mucho el señor que me ayudó mucho creo que se llama Ricardo estoy muy agradecida con el

Fantastic experience: great apparentment, easy to find, great help, quick to buy as well

Fantastic experience: Natalie and maria are doing a great job on his dept. very helpful and very resourceful and very attentive y very happy with with them because they always help

Fantastic experience: I had an excellent experience with RentNowRGV, Ricardo made the entire process of securing our apartment so easy! Ricardo was professional, responsive, and guided me through every step.

Negative experience: They took over the property management halfway into my lease. Upon leaving I left the apartment extremely clean, the only paint needed was where two tvs were mounted. I tried several times to get them to provide the paint color and type used so I could make my own repairs, but they refused to reply with that information. When it came down to my $1000 deposit they wanted to give me only $40 back claiming it was going to take $600 to repaint two spots on the walls. On top of that they threw in bogus charges for vents and doors and door stoppers that were missing, which all would have been in the same state as when I moved in. I’ve sent them images and disputed their estimate and they said they would get back to me ASAP. It has been more than two months and they are not replying to my repeated attempts to contact them.

Fantastic experience: Teresa made everything simple and easy. She helped us navigate the process and answer our questions promptly. Wonderful experience.

Fantastic experience: Teresa is super helpful, she helped me find the perfect new home for little family and I. I really appreciate the time and effort they took to help me apply!

Fantastic experience: me encanta el servicio al cliente en especial de teresa, me ayudo y estuvo pendiente en todo mi proceso, estoy contenta con RentNow

Fantastic experience: Teresa was awsome she made the process so easy when I was super busy at work thank you rent now rgv and thank you Teresa

Fantastic experience: I highly recommend rentnowrgv!!! Teresa was courteous and very helpful!!!

Fantastic experience: Highly recommend rent now RGV! Teresa was extremely helpful throughout the whole application process, answered all questions we had with no issues!

Negative experience: This is the worst place! At first they are very attentive with you but after you sign the documents they are difficult to get ahold of. The portal to report maintenance issues sucks! The key for the mailbox was another issue I had with them, redirecting to the wrong places! Avoid renting with them if possible because my experience with them did not meet my expectations.

Fantastic experience: Excellent customer service.. all staff is kind and very helpful

Negative experience: Ppl, please be cautious when renting from RGV Rent Now. They somehow are involved with professional scammers that will even will offer “self tour” they open the apts for you, even give you an electronic Fake Lease Agreement to later scam you..and block you .. I’m out of $1100k that was only the deposit to think I was gonna also pay 1st months rent it’s unbelievable what these ppl are doing to our RGV families.. This company isn’t taking responsibility as they should!!! Need these taking care I have all the receipts to prove I was scammed and out of cash and now home less to think I had found a great deal. Don’t fall for them! Report to the authorities will be perusing legal support.. unless I hear back from Company involved..

Negative experience: I moved into a duplex in March. Had to have microwave replaced because of rats. There were holes in the ac they never fixed. I called maintenance more times than i can count. Nothing was ever fixed. My son got sick that month. He turned yellow and got lover failure. Turns out he has hepatitis. He was perfectly healthy before moving into that home. In August i told rgv now to terminate my lease and return my deposit for these reasons. I was told I would get my deposit as long as house was in order. I paid people to clean and only left that house with 2 minor spots needing paint. And a doorknob and perhaps 2 sets of blinds i know were broken. I got a letter stating I would not get my deposit and I owe them over 500$ for cleaning, painting and replacing blinds. I would not be getting my 780$ deposit back. This company will make up reasons to keep your money. I left that house in the same state and was charged for issues that were already there. It does not cost 780 to replace 2 blinds, paint 2 patches and buy a door knob. I am reporting company to bbb and hud and am contacting legal aid because other than the issues I know i left with this place there's no reason to be billed and charged for a house that was already unclean and falling apart. This company is the definition of slumlord. All about the money and no concern for the tenants. Also they listed my son as my co signer instead of my brother who was on the lease with me so they dont even have their details correct. do not rent with these ppl. Do not rent 418 madison in harlingen. nothing but problems and your family will get sick. Also since moving, my son has gotten better. No one can tell me this house didnt cause my sons illness. if i could give 0 stars i would.

Negative experience: I wouldn't recommend renting any of the properties manage by this company. Not the best experience

Negative experience: Be aware, they charge more than 400 dollars on cleaning a clean apartment, professional evaluation of the apartment and professionally close and paint a wall hole, that was closed ( not professionally). Is the answer they give u at the moment of return the deposit. Te van a robar el depósito

Negative experience: They should have an emergency maintenance worker on call during the weekend in case if something happens during that time. Do business with them at your own risk⚠️

Fantastic experience: Everyone is super sweet & attentive. They answer your questions super fast & run your application quick. Elisa guided me in finding the perfect apartment and has been super helpful.

Fantastic experience: Rent Now Rgv has been really helpful as property management. Elisa helped us rent our unit and always answers any concerns we might have after all really grateful we found Rent now Rgv.

Fantastic experience: Teresa , did an amazing job in helping us lease our new apt! Within 24 hrs of signing my contract we had our key

Fantastic experience: Teresa has been awesome from day one and has made my rental experience stress free. A huge asset to your corporation. Thank you Teresa!

Fantastic experience: Just finished the move in process! Irene, Alyssa and cuper, were more than great and very helpful. I was given a list of apartments within my budget in the location I was aiming for. Within 24 hrs of signing my application I was given the keys and move in ready. They answered every question I had and made the process simple and easy. Would definitely recommend to anyone interested in looking for any property, house, or apartment. Thank you RENT NOW RGV

Fantastic experience: Teresa was very friendly and helpful in answering any questions I had. Her communication was excellent, application process was easy. Overall as a first time experience they're great.

Fantastic experience: Awesome welcoming experience! Big thanks to Denise for helping me out through the process, she was very professional and friendly all at once! Thank you!

Fantastic experience: Denise was such a great help, making this process easy! Her communication was great and overall if I could give her 10 stars I would!

Fantastic experience: Always available to help and answer all of our questions, Teresa made the process smooth and simple!

Negative experience: RAT INFESTED PROPERTIES!! This property management team does not help out or hear out the tenants. They lie to you and tell you “we understand your concerns/issues” and then do nothing. Once they know their is an issue the purposely give you false hope that they will call you back with more info but in reality they do that so you can buzz off and not bother them. The manager herself tries everything she can to not talk to the landlords or ask them for repairs that are needed. Spineless and unprofessional overall from this company! 0/100 I WILL NEVER RENT FROM ANOTHER PLACE THAT HAS RENTNOWRGV AS THEIR MANAGEMENT TEAM!!!

Fantastic experience: Teresa there did such an amazing job helping me out to find a new place. And she got me an amazing deal to move in when I needed to. Highly recommend. And if you can…ask for Teresa’s help!

Fantastic experience: Friendly and quick service!

Negative experience: ❌❌❌DO not sign with this property management team!! They are horrible at communication and do not help their tenants in ANY WAY SHAPE OR FORM!! THE PROPERTY MANAGER JASMINE DOESN’T DO HER JOB PROPERLY AND AVOIDS CALLS AFTER YOU COMPLAIN & THEY TRY TO CHARGE YOU FOR THINGS THEY NEVER FIXED BEFORE YOU MOVE IN - DO NOT SIGN❌❌❌

Fantastic experience: Jasmine was very friendly and easy to work with. Definitely recommend

Fantastic experience: She’s got the customers best interest in mind, always. She makes sure all the units functional, and to the customers satisfaction. Constantly doing what’s in her power to keep kitchens and bathroom cabinets modern and up to date. Definitely a great person to do business with

Fantastic experience: RGV is a good property management company, There staff are professional, efficient,very friendly and knowledgeable. RGV manges my both properties in McAllen. Jasmine, cuper, Natalie n Elisa are excellent in communicating and very friendly. They solve issues very as soon possible and to the best of the outcome for all.

Fantastic experience: Jasmine Garcia was one of the kindest employees in this company. I felt so welcomed and she helped me by answering all the questions I had. Thank you Mrs. Garcia!!

Fantastic experience: Jasmine Very helpful person they answer all the questions I ask I would definitely recommend to other people. Thank you for all help

Fantastic experience: Best service in the area!!!

Fantastic experience: Ricardo, at rent now rgv is beyond amazing. He went above and beyond to help my family and i have a smooth fast move into our new home. 10 out of 10 recommend.

Fantastic experience: Teresa was such an amazing help, quick to answer questions. Always prompt to help direct me, especially when I had hard time getting some information she was very helpful and patient. Thank you Teresa

Fantastic experience: They work with you, don’t get it twisted u gotta pay ur rent, but they work nonetheless

Fantastic experience: Communication was excellent. Application process was easy and Jacob was very helpful in answering any questions I had. Overall as a first time experience they're great, I will update hopefully with another 5 star review at the end of my lease.

Fantastic experience: Elisa was such a great help. Very communicative!!

Negative experience: The communication at this place is terrible. They practically do everything virtually. Phone calls take forever to return

Negative experience: Worst experience ever as a tenant. They took 90% of my security deposit after I argued with them via emails. They wanted to charge me like $15 for batteries and some ridiculous amount for air filters I replaced myself throughout the whole lease. STAY AWAY as I will NEVER rent with them again.

Fantastic experience: Rent Now RGV has made this whole experience very easy, moving from out of town to Texas. Ricardo has been so helpful with all the questions that I had and very responded very quickly. The service there is amazing. Rent Now RGV Ricardo such a great customer service! Thank you for our new home for my family!

Fantastic experience: Rent now Rgv provide excellent service in all ways ! I want to specially give a review for Garret, he has been exceptionally good in his work and service provided! For any needs to rent or for eviction process this place is the best in RGV !! Highly recommended

Fantastic experience: I came here on my own terms to show appreciation of the staff, and how fast their customer service was. I believe they do their best to help every situation that is being taken in action, and do what they can to facilitate a smooth solution to reach a positive effect to both parties. Garett, was in fact on of the associates who helped me consistently on an issue i had with my rent payments. Very pleasant, understanding, compassionate and attentive. I believe you have to communicate properly, and comply with all the rules and agreements, to build a healthy professional relationship in order to reach a solution. Garett was able to do that, and I am very appreciative of him. Do not listen to bad reviews, make your own judgment, and remember that we’re all humans just doing our best. Overall, I have no complaints about their customer service, or the rental property. In all my years of leasing, this is the best experience i’ve had so far.

Fantastic experience: I have my 4plex managed with them, they have been very professional, communication has been efficient by always keeping me in the loop of what’s going on and hassle free with the process for the tenants that moved in. Even when there has been a couple of issues, their staff worked diligently to solve them as soon as possible and to the best of the outcome for all parties. I am satisfied as to how they have been handling business.

Fantastic experience: Garrett has been so helpful since I first started leasing with RentNow earlier this year, always happy to answer any questions or concerns I have with promptness and professionalism. Highly recommend!

Negative experience: Worst experience as a tenant. They invade your privacy with 4 inspections per year like if they fix anything, or like if you’re here for free, or have their time, or like if you’re jobless. They don’t send actual licensed inspectors. They take pictures too which isn’t in the contract. How am I supposed to just let anyone in my home? No identification or anything. Very unprofessional! They send 3 rude women to do it instead of just one & they take all these pictures. How ridiculous, rude & disrespectful. I’m paying you. I’m not here for free, or at your mercy either. Nobody should be coming into my home especially when I have to be at work. Am I supposed to also lose a day of work now? Am I supposed to have strangers in my home while I’m at work? Aside of all that they don’t fix anything at all for almost a year nor bring in another washer if needed for months, so what’s the point? Maintenance doesn’t know anything & he was really rude to me like he doesn’t want to work. The girl that answers the phone is very rude as well like what? Terrible service! They act like they don’t want my $ or care about keeping a tenant which is stupid for business & investments. If you need to inspect more than once a yr you shouldn’t even rent like stay with it if you’re that worried. My money is good anywhere, so I’ll definitely be moving elsewhere. People, pls don’t make the mistake of moving in because you’ll regret it in every way possible. Pay & enjoy your new home elsewhere. I will too.

Fantastic experience: Great place to rent an apartment. Love my apartment nice quiet neighborhood no issues great place and people

Fantastic experience: Very happy with their work, always friendly and ready!

Fantastic experience: Great company Elton helped me tour while I was out of state. He was awesome I greatly appreciate it.

Negative experience: Zero stars honestly. They treat new tenants better then loyal ones.

Fantastic experience: I have had Rent Now RGV manage my rental properties for many years, and they have always handled matters professionally and efficiently. Great staff, great service. Highly recommend!

Fantastic experience: Excellent service

Fantastic experience: I did a walkthrough of some properties with Elton and it was an amazing experience. He was friendly with the tenants and very willing to help. Would love to work with him again in the future!

Negative experience: BEWARE! RentRGV took over the apartment complex I am currently living in nearly a year ago. They have lied and given the run around to pretty much every tenant. They do not return calls. They have absolutely terrible customer service. They will not take care of maintenance in a timely manner whatsoever. They have even worse communication among their own staff. I advise you report this company to the BBB. They are liars and thieves. They might as well be Ai with how little they care about their tenants!

Negative experience: The office never answers the phone and they have different emails and phone numbers to call or text and they still take a while to respond. The only time they are responsive is when they’re trying to send you letters about fining you or to charge money. Ridiculous.

Negative experience: WORST PLACE TO RENT FROM! DO NOT RENT FROM THEM, THE APARTMENTS ARE INFESTED WITH RATS! INFESTED WITH MOLD AND DO NOT COME TO FIX THINGS WHEN NEED TO BE FIXED. YOUR SUPPOSED TO OPEN “CASES “ FOR REPAIRS AND THEY CLOSE THE CASE SAYING THEY TOOK CARE OF IT.

Negative experience: Website very inaccurate. Pictures are not anyway close to actual interiors.

Fantastic experience: Amazing services! Thanks for your team!

Negative experience: Bas neighborhood for families and the elderly

Negative experience: They are horrible, never answer the phone. Make up fees to keep your deposit.

Negative experience: They are extremely awful! They are horrible with answering phone calls or calling back!!! Their pay portal for paying rent is complicated ridiculous we have been trying to pay our rent for a month now! Their pay portal keeps taking 25$ but never taking the full rent causing our account to be short when they do attempt again after taking 25$ first then they say it’s because our account didn’t have enough funds! Well of course it’s not going to if they keep taking small amounts before taking the rent I’m not going to keep replacing what they take when it’s their mess up! I have called every single day multiple times a day and they will not cooperate or respond I’m about to get a lawyer because they threaten with eviction when this situation is on them !

Negative experience: They raised my rent and never fixed any of my neighbors problems

Negative experience: If I can give these people a zero I would. They got my car towed for no reason (no email or sign on vehicle) and gave me no prior notice of it being towed. Then , when I confronted them about it they claimed that they didn’t tow my car. Which is a lie. I’ve also given numerous request to get my refrigerator fixed formally through our renter portal and they never got it done ! I’m not even kidding it’s been four months. I hate this company, they raised The prices to unfathomable price and it’s unjustifiable even in this economy. And when my mother has complained to them they were extremely rude. I probably sound like a Karen but I promise you , this is 100% honest

Fantastic experience: Thank you jasmine and yamileth for helping me through out the move out great team and staff

Fantastic experience: Great team great staff! Thank you jasmine for your help

Fantastic experience: I would love to thank Jasmine Cepeda and her maintenance crew for helping me with my issues at my apartment. She answered all my questions and was able to resolve my problems quick. She was also very professional and kind.