Upper Management Realty

Fantastic experience: I can’t love Anthony enough he came he saw what the problem was. It was a broken door knob for the fourth time at my bakery, where people were getting trapped inside because the door knob fell off and Anthony like Superman came to the rescue and he reviewed it ran to the store came back put exactly what I was hoping he would on it and it works beautifully. This is a really great guy. Just like all the other people that come out to help whenever I need something they’re always quick efficient and you guys are efficient in getting them sent out to me and I appreciate you. Thank you.

Fantastic experience: Gary did a great job communicating throughout the whole process. He was very helpful and completed everything in a timely manner

Fantastic experience: Dean is always communicative, considerate, and does great work. Thank you Dean!

Fantastic experience: Gary was amazing and fixed my thermostat for me even ran and got me a new one ! Made me feel so safe and was amazing. 5 stars !!

Fantastic experience: Gary was professional and phenomenal. He handled the problem quickly and went above and beyond. Thank you Gary. Maintenance

Fantastic experience: Gary came out. Handled the job very professionally. Thank you for sending him and getting this fixed in a timely manner.

Fantastic experience: Gary was very helpful and fixed the issue in a timely manner!

Fantastic experience: Anthony was efficient and kind so happy with the result!

Negative experience: Every interaction with this management company was frustrating and disorganized. They rented me a two-bedroom unit that should never have been on the market (head of maintenance said he had never been in the building before they rented it and was a new property for them)—one of the bedrooms had no subfloor, major gaps between hardwood (could see outside), and visible interior termite damage filled with caulk. The day we moved in a neighbor who had been in the building for a few years said everyone leaves the apt we were moving into because of the room that has issues. Basically any insulation issues there “fix” was caulk. Wood moves in humid climates and with weather changes so new gaps were constantly opening up creating insulation issues. As well, the stilts the room was on didn’t feel stable, shaking throughout the night as trucks made deliveries. I submitted maintenance requests for over a month with no resolution. After an in-person visit, the head of maintenance documented the issues and promised repairs, but the requests were later closed with no work completed. When I finally reached someone by phone, I was told they would not fix the apartment and that I had “no way to prove” the unit’s poor insulation was responsible for extremely high electric bills (higher than what I paid living in a four-bedroom house in August) or that there were major insulation issues at all. Office Staff consistently seemed unfamiliar with the property and unaware of my repeated complaints. Over many weeks, I would have to constantly repeat a month long of communication to whoever I was on the phone with , showing a lack of internal communication. While minor issues get addressed through their general maintenance portal, the overall operation is dysfunctional. The General Maintenance workers that complete small tasks also pressured me to leave positive Google reviews, hence all the positive reviews. The general maintenance workers are friendly and come quickly but linger for a long time, and smelled strongly of cigarettes, leaving my interior space in need of air freshener. They eventually allowed me to break the lease without penalty (only right thing they did this whole process), though the unit never should have been rented in its condition. Even after returning keys via their instructions in the designated mailbox, I was falsely told they weren’t returned. You think they would’ve checked the mailbox before emailing they did not receive them…Then my security deposit was not reviewed or returned within the required 30 days—I had to repeatedly follow up before it was finally addressed. Without that, I doubt I would have received it back at all. I finally got my deposit back 11 days after their legally allotted 30 day window - unbelievable unacceptable. The team that shows you the apartment is great, general maintenance is okay, but if you property you move to has any big issues, everyone in the office is unbelievably incompetent at their jobs and will not resolve and real issues with their apartments in a timely or proactive way. I’ve lived in multiple cities and lived under 3 management companies this was by far the most disappointing experience ever. It feels so much better to now be giving money directly to a local elder from New Orleans for housing and not a slumlord management company that doesn’t care at all.

Fantastic experience: Truly grateful for Me Dean and his fast and efficient service. Thank you!

Fantastic experience: Anthony did a great job. He was very polite and professional.

Fantastic experience: Dean is the best! So respectful of my space and so sweet! I feel very comfortable with him in my space. Will def be calling him again!

Fantastic experience: Property management repairs were addressed very well. The gentlemen today was extremely helpful. We have had issues in the past with the staff and things they have done, he has made this such a relief to have a great experience with property repairs.

Fantastic experience: Very nice maintenance man!! Great experience getting a new dishwasher. Dean was awesome:)

Fantastic experience: Dean came and tended to the issues I had, Nice guy

Fantastic experience: Writing this for Gary! He was super helpful and quick when fixing my blinds and heating issues. Ensured everything was setup properly, and all around a very very nice guy!!

Fantastic experience: Great work per usual! Educates you about the issue at hand as well!

Fantastic experience: 5 stars for SPECIFICALLY Dean the maitenance guy, that man is killing it

Fantastic experience: Gary, very nice Great work behind his results is perfect

Fantastic experience: David Thompson made our experience wonderful. He always made sure the task at hand was completed, he remained patient after our friend Hannah made several mistakes. He made sure everything was completed, we hope to see him again, he will be coming to Thanksgiving this year.

Fantastic experience: Albert has been incredible! He’s worked at our house all day for the past few days and has made a noticeable difference in improving our living conditions. His hard work, efficiency, and attention to detail truly show!

Fantastic experience: The technicians, Richard and Christina, for UMR are both great. They were very responsive, friendly, professional, and helpful.

Fantastic experience: Albert, a technician @ upper management in NOLA came right away and handled our issue quickly and professionally. Very happy! 5 stars for his service!

Fantastic experience: Washing machine was very broken but Albert did everything he could to fix it. Thank him much

Fantastic experience: Anthony and Richard came in and got the Job done. Quick and easy

Fantastic experience: Very helpful, thank Albert very much. House won't be in fire now, electrical wire was fixed

Fantastic experience: Albert Abner, does help with best maintenance with an cool way !

Fantastic experience: I worked with Bernard on one of his properties. He was calm, easy to work with, and very responsive. I would absolutely recommend Upper Management and have nothing but great things to say about them! I look forward to working with him again in the future.

Fantastic experience: Gary was so helpful and quick!

Fantastic experience: Gary was fantastic! He was communicative leading up to his arrival and worked quickly when he was here. He made to check in with me to see if there was anything he could do while he was there. He was able to correct a few door knobs and took measurements for new blinds!

Fantastic experience: Enjoyed working with the team here! Genuine people.

Fantastic experience: Had an issue with my Kitchen door and Albert handled everything quickly. My courtyard door was no shutting properly and he fixed it by re installing the bottom door hinge. Albert was amazing

Fantastic experience: Albert and Dean assisted greatly with resolving the gas issue and also repaired our oven. Thanks to their help, my family was able to cook and bake our food again.

Fantastic experience: Albert, the maintenance technician, did an amazing job assisting my family and me with our ticket regarding the kitchen lights being out. We truly appreciate his help, professionalism, and excellent service.

Fantastic experience: The maintenance staff of upper management is so competent and always responds in a timely manner. Gary quickly solved our recent plumbing issue . Thanks, Gary!

Fantastic experience: As a building owner with tenants I appreciate the service, patience, and considerations my tenants receive from UMR. UMR's dashboard of expense information is professional and easy to access. Responses are quick and informative when needed.. Rent payments are received on time . Overall a great organization to oversee my property. KHV

Fantastic experience: Gary with maintenance is responsive, efficient, kind, professional, helpful, thorough, and doesn’t cut corners

Fantastic experience: Cindy is incredible. I deal with her and business with her every week and I can’t say enough about how kind smart and professional this women is. leading me to be sure this is a very reputable company. I can say I’m glad she was assigned to work with me. Jack Petronella

Fantastic experience: Mr. Gary has promptly handled my recent request regarding my hot water. This is my second time having an issue with this and after explaining the issue he understood and it is finally resolved. Whenever Mr. Gary responds to my requests I know I’m going to get great service.

Fantastic experience: Gary is very professional and responsive! I had a couple things in my apartment that needed to be tended to and he got to them in a timely manner. Really appreciate the service!

Fantastic experience: Love this company simply and solely because of Kristine!!! She’s amazing!! Anytime I need something I can call her and she always answers on the first or second ring and always sympathetic with my situation. Usually after 1 day, solutions are made! Thank you Kristine!!!

Fantastic experience: One of the better management companies I have dealt with over the many moves. Easy portal, helpful staff, and the maintenance team responds quickly.

Fantastic experience: Fantastic management company. They have been managing my fourplex for the last year and I couldn't not be happier. Incredibly easy to work with, attentive, communicative and very reasonable with repairs. I am about to have them manage a second property if mine starting in February

Fantastic experience: Excellent service! Kind, efficient, and did a perfect job fixing up multiple of our orders.

Fantastic experience: When I place a maintenance ticket I do receive a quick response. The maintenance staff are awesome. I had request fulfilled today by Richard. He took the time to explain to me why the problem existed and how he was going to rectify it. Once he was finished he thoroughly cleaned the area! Richard was great and all of the maintenance staff I have encountered have been professional.

Positive experience: The Upper Management team has been very kind and responsive. I would particularly like to highlight Gary for providing exceptional service - Gary has been punctual, communicative, and has always gone above and beyond to address my maintenance requests. It's clear to me that Gary is very knowledgeable and cares about providing excellent service. Overall, I am a happy tenant!

Fantastic experience: Dean is the best. Prompt and courteous service. Good communication and super helpful guy for my maintenance issues. I appreciate the fast response!

Fantastic experience: Olivia is the best realtor ever! Really goes above and beyond

Fantastic experience: Working with Olivia was nothing short of amazing. She’s knowledgable, responsive, and made house hunting fun!

Fantastic experience: Highly recommend! Everyone that I've dealt with in the office has been responsive and helpful. Maintenance is top-notch, and Dean always goes above and beyond. Just want to reiterate what a great job Dean in maintenance does. As usual, his most recent visit was super easy and helpful.

Fantastic experience: Nothing but great things to say about our experience working with Olivia

Fantastic experience: Amazing experience. Gary is such an asset to the team! He is the best maintenance man! He moves with intention, has advanced skillsets, and is very kind.

Fantastic experience: We absolutely loved working with Olivia. She made every step of the process so easy. Would highly recommend!

Fantastic experience: Olivia is AMAZING! She’s personable, professional, and great at what she does.

Fantastic experience: Gary was great and fix our issue quickly! As always! He explained step by step what was causing the issue, which we appreciated. Thanks again for always helping us out Gary!

Fantastic experience: Excellent company, I love working with these guys. They’re super communicative and handle everything so I don’t have to. Couldn’t recommend more!

Fantastic experience: Working with Olivia was amazing - she is so attentive to detail, efficient, and otherwise delightful!

Fantastic experience: I would like to mention the outstanding customer service that Kristine S provided when I reached out for my concern. She researched and returned my phone call very timely. Thanks for your help!

Fantastic experience: Dean did an awesome job as usual! Thanks Dean!

Fantastic experience: Moving across the country back home to New Orleans can be stressful to say the least especially on a tight time crunch! I originally loved my leasing agent to pieces until we began to have some very frustrating miscommunication.Which is ok, life happens. Once I spoke with Kristine her eagerness to assist, make sure my unit was move-in ready and clean, answer questions in a timely manor and provide solutions really changed my experience. Thank you so, so much for the quick turnaround this brings my experience with the company right back to amazing!

Fantastic experience: Albert helped me out with my toilet issues. A real life saver!

Fantastic experience: Gary is always a big help at Upper Management Realty!

Negative experience: THE MOST DISRESPECTFUL STAFF!!!!! I WAS THREATENED TO BE EVICTED OVER A MAINTENANCE CHARGE!!!!! DO NOT RENT through this company unless you want to be fully disrespected, harassed, and verbally abused (by Cynthia specifically) . I called due to a random maintenance charge on my online portal. I got 0 notification or notice of this charge. When I called the first time I was explained what the charge was for. The second time calling to express my concern that the charge was inappropriate, I was met with the rudest tone and treatment I truly have ever received as a customer. The third time trying to call and resolve this issue Cynthia threatened to evict me if I did not pay the fee and was literally hung up on in the middle of speaking. Cynthia raised her voice at me, spoke over me, hung up on me on multiple occasions, and when I asked to speak to ANYONE but her she continuously told me no. The best part about all of this is that I have no way of speaking to anyone but her. I emailed the director of property management but of course, silence. I can't report her behavior , treatment towards me, or express the emotional distress she has caused me to anyone. For those of you interested, the fee is $170 to unclog my bathroom sink. In which they are unable to provide any photo evidence of. I never requested my sink to be unclogged. I sent in a maintenace request to address low water pressure in my bathroom shower and kitchen sink. Cynthia refuses to listen to me, better yet hear me out that I am being charged for something I never asked to be done! I have been trying to communicate in a respectful and professional way about my concerns for over 3 months now as a customer. Cynthia has threatened to add late fees to the charge (never happened), and now has attached the charge to my online rent payment. I can't pay my rent online without also paying the fee. This property management company is the most unprofessional and disrespectful I have ever dealt with. If you want to be ignored, bullied, verbally abused, and neglected regarding any minor/major concern you make have then sure rent from them. If not avoid these people at all cost.

Fantastic experience: Albert and Dean are the best!!! We had an issue with our bath faucet that turned into a 4 day job with a hole in the wall. Albert is very skilled in sheetrock and painting and made everything look really nice after he fixed the shower. He was happy to answer any questions we had and even did a few side jobs just because he had the time. Dean is a great resource as well and helped for a day to cut the time of the job down. Very pleased with everything they did and great guys to have around:) Will definitely be requesting either of them in future while I’m in this complex! Albert and Dean are very knowledgeable, respectful, and cooperative.

Fantastic experience: Gary was awesome. He was able to come and address all the maintenance requests we made right after moving in. Thanks, Gary!

Fantastic experience: Gary was very professional and helpful. He got our doors fixed in under 30 minutes! Thanks Gary :-)

Fantastic experience: Gary is the type of maintenance guy I would love on my team. He’s very responsive, caring, and assures I’m satisfied!

Fantastic experience: Gary is the best maintenance man I’ve encountered this far!

Fantastic experience: great service, Gary took care of my maintenance in a quick and timely manner. Always friendly and very appreciated

Fantastic experience: Gary was Very informative and found out the problem quickly . Very respectful and friendly!!!

Fantastic experience: Albert did a good job contacting me about completing the work order. He made sure to get supplies to keep the rodents away. He made sure the problem was solved

Fantastic experience: Albert was great. Always quick and gets the job done

Negative experience: Get everything in writing and done prior to move in. Agents make promises on the landlords behalf then refuse to follow through. I had to spend hundreds of dollars on repairs. This picture was the landlords fence "repair".

Negative experience: I would leave 0 stars. Upper management rented me a rat infested apartment. The apartment has many violations to my safety and is uninhabitable. I just got off the phone with Cindy, where she hung up on me after telling me that my landlord didn’t do anything wrong. Horrible customer service. I’ve been trying to resolve this amicably for going on 2 months at this point I am exhausted and offended. The sad part is, I had a great experience with them under a different Landlord. Now I see how they handle serious issues. It’s actually comical at this point that they believe duck tape, spray foam, and 2 mice traps could fix a house with deteriorating walls, gaps on the bottom of the doors, and a heater leak. The list goes on.

Negative experience: Ms Cindy is horrible i call her about 2309 Baronne.st and She was very Rude tellin her about the trash Around The Dumpster ‍♀️ the Apartment complex

Fantastic experience: Great property managers for my landlord. They take care of maintenance fast and are all very kind people who work with your time frame. Dean helped out around the yard today. Cleaned up and did an excellent job! Gary is also another great maintenance worker. All great personalities

Positive experience: Tyler is THE man! He helped us a lot and was super kind. We had a lot of trouble with some of the other employees who were very disrespectful and played games but tyler was always good! Talk to him!

Fantastic experience: Their maintenance team is always courteous and friendly, and requests are taken care of promptly.

Fantastic experience: Gary communicated well regarding scheduling a time to perform the work. The work was completed quickly and completely. He was prompt, kind, and efficient.

Fantastic experience: The maintenance team at Upper Management Realty provides excellent service. Dean Stadler, in particular, has been great. I can always count on him to get things done promptly and professionally.

Fantastic experience: Dean was very nice and fixed my issue very quick and professionally.

Fantastic experience: Dean was extremely efficient and friendly - he filled the gaps behind our stove and quickly installed our new stove!

Fantastic experience: Quick and efficient repairs and maintenance. Dean is the man. He kept me updated on when he would arrive and explained the fixes he made.

Fantastic experience: Gary is always super helpful! He communicates ahead of time regarding his arrival and then communicates what needs to be done to fix the issue at hand. Thank you Gary!

Fantastic experience: Dean is a great maintenance guy and always prompt, polite, and fixes my problems.

Fantastic experience: I want to give a big thanks to Robert he has manners, he is a expert at his work, he works in a timely manner and the guy had a great sense of humor, 10/10

Fantastic experience: Gary was professional, friendly, communicated throughout the entire process and was respectful of property while resolving our concern.

Fantastic experience: I have lived in a home supported by the Property Management group of Upper Management Realty for over 2 years. Their support team that responds to any issues in my home is amazing. That team is very professional, kind, responsive and knowledgeable. I feel fortunate to have their support.

Fantastic experience: I've rented from and known Bernard since 2012, and I've had nothing but excellent experiences over the course of our relationship. UMR has been extremely responsive, courteous and professional in handling any issues I have raised. Seeing how this company has grown and coped with the growing pains; gives me the confidence to tell anyone considering working with UMR to put away all worries. Update Jan 2025-- the maintenance team lead by Richard and Dean really provide a seamless service to all tenants!

Fantastic experience: Gary was very helpful repairing my ac unit and made sure that everything was cleaned before putting it back together

Negative experience: upper My experience with Upper Management was nothing short of disappointing. I first can’t understand the pricing of these spaces, but it’s insane. Advertised as a 2 bedroom apartment, with one closet, and is $1,360.00 monthly. Ceilings are 12ft high, but I have to pay an extra $100 to have someone help me change my air vent filter? When I moved in, I was informed that a team had been in cleaning all morning. I found a dead roach in the kitchen cabinets and black mold in our fridge. The microwave did not work. Our front door would not close completely. Our back door’s lock was so bad, they had to put a board in front of the door for extra protection. All of the windows (save the small window in the bathroom) were nailed shut, which to me seems like a fire hazard. The vinyl on the drawers in the bathroom was peeling. The blinds were disgusting. The bathroom tub faucet had a leak. I put in a work order with about 12 things listed. For the black mold, they recommended products I could purchase to clean it myself, even though they apparently had a team in cleaning. For the door, they recommended weather strips that again, I had to purchase (after fighting with them enough about it, they bought it, but made me install it). The vinyl on the drawers was never repaired. I went 1/4 of my lease with no working microwave because the owner of the house wouldn’t approve a replacement. Virtually zero cabinet or counter space in the kitchen, all my food that didn’t go in the fridge had to go in boxes on the floor. Blinds were never cleaned. They attempted to fix the leak in the tub, but gave up after the first try. This affected my water bill every month. The air conditioning doesn’t work too well, as the house is old and poorly insulated, so this GREATLY affected my power bill, making that $250-$300 per month. Only about a month of living there, we had an inspection done on our apartment. We hadn’t yet moved in all of our furniture, as we moved 2 hrs away from where we were prior. We didn’t have but one closet to store 2 people’s worth of clothes in. We’re working people who aren’t normally home but to eat, shower, and sleep. We took off work so they could complete their untimely inspection and we got a violation! How is that fair? The window in the living room leaked really bad. So much so that there is immense water damage around the window (one can only imagine the mold under that wall). Any time it would rain, I’d get rained on IN MY LIVING ROOM. I had to have maintenance come on 3 separate occasions to fix this leak. All they did was caulk over it. Who knows how many ways water is STILL getting in. About a week before the end of our lease, management started having people come view our home while we were still living in it. When we viewed the apartment, it was empty, and frankly very dirty. We were assured the walls would be cleaned and painted as they were covered in dirt and crayon. I assumed we’d be shown the same courtesy, but no. I had people walking through my home at 6:15pm. I had been at work all day, and instead of being able to come home and shower and eat dinner, I had to prepare my home for random strangers to walk through it, even though my rent was paid in full, and on time. When I moved out, I bought a lot of my own cleaning supplies and had a team of my own come in and deep clean for 8+ hours. Their disposition claimed I’d left my apartment “very dirty,” and charged me for paint touch ups, which I assumed was done regardless, so I’m not sure why I’m charged for that. When we called for an explanation, Tracy fought for the disposition as though we were trying to argue over HER money. She claims that her big age trumps my father’s 51 years of life on earth, and thus makes her wiser in the ways of apartment renting, as she’s been doing it all her life. I find it unfortunate for someone so advanced to be still working and renting, but everyone is entitled to flex what they wish.

Fantastic experience: It was an emergency. I was able to connect with Tracy on the phone and Richard came out quickly to resolve the issue. So grateful!

Fantastic experience: Dean and Gary are excellent maintenance technicians, and have been able to fix my issues quickly, usually same day if I submit the request early. They are very helpful at explaining what the issue is, and have excellent communication for when they will be arriving or need to follow up on the issue. They are fast at troubleshooting problems and getting them fixed. Overall, I've only had good experiences with them.

Fantastic experience: Mr Dean came and saved the day when we had some breaker box issues! He was the best, explained everything to me and was awesome!

Fantastic experience: Moved into a property end of August with Upper Management sight unseen. Not only am I satisfied with the house, but Upper Management has gone above & beyond to solve any issues.

Fantastic experience: Working with Mel and Olivia at Upperline was a wonderful experience! We were able to get our dream home with some unusual circumstances. They were patient with our many questions and lightened the process with well timed humor. Totally recommend!

Fantastic experience: I had a fantastic experience with Lindsey Hebert during my move-out process at Upper LLC. Lindsey was an excellent communicator, always available to answer any questions and clear up any concerns. Her helpful and understanding nature made what could have been a stressful time, much smoother and more manageable. Thanks Lindsey!

Fantastic experience: Francessa was the best and she helped us find the perfect home. She was so patient with us and really catered to our needs. Will definitely refer her to my friends and family.

Fantastic experience: Tyler has done it all for me. He helped me find a place to live when I moved to town, helped me buy a place when I was ready for that, and helped me find a tenant when I needed one of those. I’m not sure what the other realtors are up to, and I don’t think I ever will be. Ty or die!

Fantastic experience: I am renting one of the older apartments, and Gary from maintenance has been great at solving my furnace and hot water issues. The location of the appliances is also in a hard-to-reach space and Gary had no problem climbing into it. He was also very respectful of my time and my apartment. It was a bonus to be able to communicate with him directly instead of having to go through the ticketing system. The property manager also follows up and ensures that the work has been completed.