CB Properties

Fantastic experience: I had a great inspection with Patrick very thorough and professional.

Fantastic experience: Everyone was great & very welcoming ❤️

Fantastic experience: I have enjoy my stay and Patrick as been a great help during my 2 year stay.

Fantastic experience: Had an inspection with Patrick and he was awesome and very informative on today We love CB properties and their awesome team !

Fantastic experience: Had inspection and Patrick was great

Fantastic experience: Patrick is an amazing inspector, have a great personality, he is knowledgeable with what he is doing

Fantastic experience: Great inspection Patrick was very respectful and inviting during his visit

Fantastic experience: Great experience working with Ms Ella and Vasti. My questions were answered promptly and I was kept very informed of the process. This will be my first experience renting with CB Properties and already it’s been great! Special shout out to Patrick as well, who was the agent that showed me homes! 10/10 experience.

Fantastic experience: I’m in college at U of M and I recently moved out of a property managed by CB properties. I had a great experience with the CB team - specifically Rachel- and the house itself!

Fantastic experience: Ella is awesome . She’s very understand and professional.

Fantastic experience: Thanks for all the help from Ella and Vasti!

Fantastic experience: It was absolutely a pleasure working with CB properties the staff was AMAZING even the front desk (representative)!! Ella and Vasti made my moving process less hectic especially right before the holiday! Thank you for be amazing and so welcoming my family and I are excited about our new home and to make new memories ❤️❤️❤️

Positive experience: The process was long but both ella and vasti keep me updated. Even when I was asking all types of questions someone reach out in spoke with me. My favorite person to work with is Patrick. He is outstanding. De deserves a gold star. He didnt get mad when I wanted to see the same house. He made me comfortable enough to go to more then one home. He encouraged me to apply even though I wasnt going to. He is great in a lovely person. Im so happy that he was my tour guide. PATRICK WAS THE BEST OF ALL!

Fantastic experience: Helen bestie were wonderful to work with. Made the process easy and enjoyable. Very knowledgeable. And would recommend.

Fantastic experience: It was nice doing business with Ella and Vasti Thanks so much.

Fantastic experience: Great service and was helped by some awesome people Audrey and Banesa. I thank yall so much!

Fantastic experience: Ella And vasti were very great helped and very nice to me and patient

Fantastic experience: The leasing agents are GREAT!! Very helpful and informative. They worked so hard to make things happen for me

Fantastic experience: Vesti and Ella helped me get my house within 2 week amazing service

Fantastic experience: I requested for a maintenance request and within minutes the office found a vendor and followed up to see if the vendor contacted me. I even got a follow up once the job was completed! Everything done at a nicely timeframe!! Y'all rock!!!! Thanks to; vendor -Kendal Sorto, Audrey and Banesa!!!!!

Fantastic experience: Had an inspection with Patrick and he was truly amazing. Very energetic and friendly

Fantastic experience: Ella was amazing and really helped us out. She really cares for people and I found that very refreshing. Thanks Ella!

Fantastic experience: Ella Almand helped me and she was so efficient and knowledgeable about the properties. I found the perfect home for me and kids all because of her! Amazing! Great!

Fantastic experience: Ella and Vasti worked so well with me and made my process wonderful. They were very kind and helpful and would recommend them to anyone needing help to find a rental property

Fantastic experience: Vasti was wonderful to work with. She helped me a lot!!!!!Thank so much!!!

Fantastic experience: Patrick was extremely nice and worked through our inspection with no problems.

Fantastic experience: Patrick the inspector came out and did an great job and inspect our home friendly, nice, and respectful young man did a great job

Fantastic experience: Patrick was very and nice did effective and at timely fashion.

Fantastic experience: Has an inspection with Patrick, quick and easy. Let me know with ample time when he was on his way.

Fantastic experience: Happy Tuesday. I wanted to give CB Properties inspector Patrick a great big thank you. Today was my day for inspection and he was absolutely amazing. Every question that was asked, even if he didn't have an answer, he was kind, reassuring, very thorough and just a wonderful person. Thank you simply for being nice. You were wonderful!

Fantastic experience: Had a home inspection Patrick was a great guy he made sure everything was good.

Fantastic experience: Had an home inspections patrick was professional and on time.

Fantastic experience: I went by to look at the house on Merritt and it’s nice place hopefully it be my dream place cross my fingers.

Positive experience: whoever that fruity guy is that sits at the front... he is rude and acts like he is better than everyone else, he clearly doesnt know what he is talking about as he stuttered his way around my questions.. The only reason im giving this a 3 star is because i spoke with vasty before coming in and she was very helpful and kind and the houses i viewed were nice, but i dont want to deal with someone snappy each month to pay my rent..

Fantastic experience: Great experience did a great job and service had a good walk through with Patrick

Fantastic experience: Patrick He was very professional, knowledgeable, and easy to talk to. He took the time to explain everything clearly and answered all of my questions. The inspection was thorough, and his helpful advice made me feel confident about the condition of my home. Overall, a great experience — friendly, professional, and reliable. Highly recommend!

Fantastic experience: Patrick just finished my home inspection. He was most friendly and helpful for this procedure.

Fantastic experience: Had a house inspection with Patrick. He was very professional and very thorough. This was Mt third inspection he was the best.

Positive experience: I give CB Properties a A rating from me. Their communication has most everything done via email. As I was finishing my application, I was notified to get a clearance letter from MLGW. As I did get a confirmation I was approved to my email. Look forward to doing business over the next 2 years. Thank you.

Fantastic experience: Love the enthusiasm and personality. Very nice lady and well detailed when it comes to providing the information needed. Thanks a lot Ella!

Fantastic experience: Great place to rent from. They’ll jump on it if you have an issue. It was time for me to renew my lease and Rachel made it SUPER easy and was extremely helpful when I had questions. I’m going on my 3yr renting and plan on staying a total of 4.

Fantastic experience: Had a inspection today and the inspector was the greatest. His name was Patrick, he was very helpful, professional and friendly. Awesome guy!!

Fantastic experience: Had an inspection today, Patrick came in and he was nice and helpful.

Fantastic experience: Had an inspection . Everything went great. The guy came through on time .He worked very fast and was very nice.

Fantastic experience: Home inspection went great, Patrick was very nice and professional.

Fantastic experience: Patrick was so nice during this inspection and very helpful. Appreciate it so much! Thank you.

Fantastic experience: Had an inspection with Patrick it was fast and he was friendly.

Fantastic experience: Great Guy with Excellent Quality Customer service! Thank you Patrick! Venitra G.

Fantastic experience: I’ve been renting from CB Properties for a total of 4 1/2 years now everyone is so nice and responsive to any of my requests. Patrick came out to do my home inspection and was so nice and friendly he also saw what I needed done and put in an emergency request to have the work done asap . Feels great to rent from a company who actually cares about their tenants

Fantastic experience: Patrick completed an inspection and he was great. He communicated well with me on what he was doing.

Negative experience: do not rent 80 Otsego Dr, its rat infested, they don't care... they never sent no one out to check and fill the holes that's in the house. the house sits on a field with all type of creatures and animals. the back yard is horrible people can walk behind your house late at night or even through the daytime, vicious dogs came in my backyard daily. gate is broken they wouldn't fix it at all. they just want your monthly payments, bathroom sink stopped working in master bedroom. overall it was the rats for me! DO NOT RENT 80 OTSEGO DR MEMPHIS TN 38109, you will regret it.

Fantastic experience: I had such a wonderful experience with Ella A! She was so helpful and so kind! Definitely asking for her specifically next time. Great overall experience.

Fantastic experience: Just had a inspection by Patrick it was fast an he had great customer service

Fantastic experience: While there have been a few things we needed taken care of, Patrick has been diligent in helping assist as quickly and efficiently within his power as possible.

Negative experience: Update from my post a few months ago. 805 Leacrest Ave is not it‼️ Guess y'all thought I was joking when I said this place was messed up. I reported the ceiling falling in which I have on video btw. They are just now fixing it or even sending anyone out. This happened in the middle of June it’s almost August. They never covered the ceiling after it fell. It iterally still looks like that. I just moved in Jan. 10th. They do not care about their tenants. Also after Rachel offered me the gift card me and my boys never received it! It’s some undiscovered water damaged in that house. It had my back room that I used for storage smelling like mildew. I never even seen any water. Talk about shady business. The whole house looks like a barbie doll play house put together! Previous review~ If I could give this management zero stars I would. First off before I moved in someone broke my kitchen window. It has been broken for 3 months now. Every time I call the office it’s nothing but nonchalant attitude. These people only care about the money. It’s sad that I have to deal with this on top of other problems with this property that they just don't care about, I'm over it. I tried to break my lease the third day and they tried to charge me a break lease fee. Do not recommend but hey I’m only a tax paying single mother trying to provide for my family. I don’t need the rudeness and bad business. The world we live in smh.

Fantastic experience: Had a great time with Patrick. Did a great job explaining the lease process. 10/10

Fantastic experience: With them, the transition was super easy, and they were very professional. They went above and beyond to make sure I was covered and ready to move in.

Fantastic experience: CB properties is a great company to rent through although they do a deep dive in your business lol it’s worth it and their turn around is top tier , If you’re looking for a home come speak with Patrick ‼️‼️

Negative experience: I applied for a home that was within my budget and was immediately contacted by someone named Vasti. She was very helpful. She first told me I needed a rental ledger sent, I got that done. She told me I needed to pay my utility bill down to under $200, which I already did but it hadn’t updated. She told me to do it quickly because the application expires soon. I did that. Then she told me I needed to get something from MLGW to verify my bill. I sat downtown for over an hour to get the paper and sent it over. After all of that she turned around and said I was denied because of my income. My thing is why wouldn’t you immediately deny me for my income instead of having me jump through unnecessary hoops?? Mind you I make 4x the rent and have a 700+ credit score, but since I make overtime she told me overtime doesn’t qualify for income. Like huh? It’s taxed the same way regular income is. It made no sense. And if overtime does not qualify for income that should be on your website instead of wasting peoples time. I applied somewhere immediately after and did not have to jump through hoops to get approved. I have good rental history, good credit, and a good income. I ended up somewhere bigger and better for my family. That rejection was a blessing, but please stop wasting peoples time. Call and talk to these people and ask every single question possible before letting them get an application fee from you. Oh yea and tell answer phones before they deny you, but afterwards if you call after a denial the phone no longer answers for you. Which is unprofessional.

Fantastic experience: Great customer service. I worked with Vasti. She was patient and precise through the entire process. I would definitely recommend.

Fantastic experience: First impression of Patrick was awesome and the rest was history, did a wonderful job from beginning to end thanks Patrick

Fantastic experience: The experience with CB Properties is exceptional. The team handles business with professionalism and efficiency, demonstrating genuine care for clients. Rachel Finnie is outstanding. Her dedication to meeting client needs is remarkable. She is always responsive and diligent. Referrals to CB Properties, and especially to Rachel, are highly recommended. She is a true asset to the team.

Negative experience: They never answered the phone for residents even during business hours. The only time you get a response within a decent time if it’s something dealing with the rent being due.

Negative experience: Too many steps to rent. At every step there’s a catch, there’s a hidden fee. I had already paid $110 application fee. Then they asked me to pay $1000 to “reserve” the property. I haven’t even signed a contract yet. And there are no appliances. $2000+ additional cost just to move in.

Negative experience: CB properties has been aware of a leak in my house for more than a month. The carpet is damaged and growing mildew because the leak has persisted for so long. When I informed them the leak has caused a large increase on my water bill Audrey was very rude and informed me they do not “do credit on utilities “ even though they are the ones who didn’t properly inspect the house prior to moving in residents. Ontop of many things being broken such as the dishwasher, windows, back door, porch light, electrical outlets, and more they have been so slow with response that the issues have persisted for months. Rachel and Audrey/Aubrey are condescending and unprofessional, they will lie and say they’re sending someone out to help but you’ll never hear from them again. We pay 1,300 a month plus fees for a house that’s falling apart (literally, the paneling is falling off the sides of the house) and we can’t even get a hold of people to help. When we do they’re rude, ghetto, and disrespectful. Please for the love of God do not move into any property managed by CB properties because them and all their contractors are incompetent and do not care

Fantastic experience: My inspection was very quick and easy! there was no problems, he was very respectful and polite!

Fantastic experience: The inspection was nice, he was nice enough to replace my filter and my fire alarm, also after telling him about my door knobs he was able to fix them for me. Thank you so much we need more inspectors like him.

Fantastic experience: Patrick was very nice and friendly. He is a very great person to have on CB Properties team.

Fantastic experience: Rachel has helped me so much over the years with leasing questions and things that have come up that I needed help with! Today Patrick my inspector called me 30 minutes before my appointment to let me know he was on his way! He pointed out a few things I never noticed before, he was very nice and professional! Thank you so much Rachel and Patrick for all the hard work that y’all do!

Fantastic experience: Patrick did an amazing job. Such a funny dude, had a great experience!

Fantastic experience: Patrick was amazing and very nice. He had patience and engaged nicely during the inspection.

Fantastic experience: Patrick did our home inspection and he was FANTASTIC. I genuinely felt comfortable and listened to the entire time.

Negative experience: I rented from this company for two years. My first issue was paying rent. They use to only let you pay rent via debit card and it would charge a fee of almost thirty dollars per month. Then I had numerous issues with the property. They also sent someone to inspect my house every six months. I guess I should have picked a better house. The house I moved into was a shitty diy renovation. The paint was cracked, the thermostat had a visible wire running out from the wall and into the ceiling. To hide this wire they just painted it to the wall? One time a serious storm passed through and wrecked the porch and fence. I had to BEG for them to fix the fence. They also don’t provide any appliances. It just seems that these companies are getting worse and worse and charging more and more. Thank god I found the current company I’m renting from now. They actually care about me and are empathetic.

Fantastic experience: Patrick was a lovely person who helped us with our house. I would recommend him 10 out of 10.

Fantastic experience: Patrick was very nice and respectful of my home as well as thorough with the inspection! Thanks so much!

Fantastic experience: Worked with Patrick Thompson on a home inspection! Very timely, thorough, good demeanor, and quick. Great Job Patrick!

Fantastic experience: I just recently began renting from CB Properties and Shelby Mills has been extremely helpful and prompt with responses regarding any issues or concerns that I’ve had even prior to the lease signing. It’s nice to feel like a priority, thanks Shelby!

Fantastic experience: Patrick can by for our home inspection and he was very friendly and thorough. Please send him for every inspection if possible.

Fantastic experience: Shelby Mills works wonders and she gets a A++ anything i needed she was on it with great time managment. Also Rachel Finnie is also a A++, i told her a problem with the house and she got people out there the very next day. They also make you feel comfortable and welcoming. Process of application was made easy to use. Also portal seems real easy. Thank you all for your help and time also great customer service. If you read this go with this company. :). Ok so this is an update on my review a month later of living here. Ac went out and been waiting for almost 2 weeks to get anything apporoved. When it comes to ac in the summer time, needs to be fixed asap. Never had a company hold off on AC or plumbing or just any major repairs. I understand there is a process but 2 weeks, thats a little long. But hey i have not gave up completely with the company yet, they went from 5 star to 3. So lets see if they can redeem them selfs. Also i believe they need there on maintenance team inatead of hiring vendors/companys. Would save so much labor funds. New post for an house inspection 04/28/25 Patrick was very professional, kind, cool, made it comfortable and we need more like him. 5 star

Fantastic experience: Patrick came by for the house inspection. I was well notified in advance of the inspection, he called before arriving at the house and was incredibly respectful of my space. He was thorough, he checked faucets and doors and I felt the inspection was for my benefit as a tenant, not just for the owner and property manager. Thank you Patrick for a positive experience.

Fantastic experience: Been renting through this company for years now. I’m going to honestly give this WONDERFUL 5 star review to and for Patrick who had to come out and take pictures of our home recently. EVERY business/corporation needs a person like this young man on their team. He speaks and treats people with SO much respect, and it stays that way the entire time! He actually cares and it shows. Thank you again, Patrick!

Fantastic experience: Patrick was awesome. He knew what he needed to do and did it. He is courteous and asked questions. Give this guy a raise.

Fantastic experience: Patrick was very nice and pleasant in walk through would definitely recommend him for great experience with CB10/10.

Fantastic experience: Shelby Mills was awesome. She facilitated our move into a new beautiful 4 bedroom home. My family is forever grateful for her.

Fantastic experience: My family and I have been renting at Cb Properties for two years and we highly recommend it. They have excellent service, their staff are very kindly, Patrick inspected my house today and he is a very efficient and very kind person. If you have the opportunity to have him inspect your house, trust him for a good service, and Cb Properties they’re accommodating to the needs and requirements of their tenants. Highly recommended

Fantastic experience: Patrick came to do my home inspection and was amazing. Very friendly and attentive to his job.

Positive experience: We've been renting from CB for about 5 years now, and it's been an up and down experience. For the most part, everyone we interact with is friendly and wants to make sure we have a good experience. Our homeowner, on the other hand, can be a little wishy-washy with getting things done. It will take a few weeks or even months to get a response from him (I believe he lives out of state), and he doesn't seem to want to pay to get things fixed, such as fences falling, AC units going bad, etc - things that just need maintenance over time. We just had a home inspection with Patrick, and though the notice we got was contradictory and should've been reworded, Patrick himself and the inspection was great. I could tell he wanted to make sure things were fixed and was not here for a "Gotcha!" moment or anything like that. He was very personable, and the inspection was quick and easy!

Fantastic experience: Got my home inspection done today and Patrick was great. He came in and made the process really simple. He was friendly and efficient. I am glad to have contact with a human because it is hard talking to someone in the management office. Communication is usually through email or the portal only and they don't call when you request to speak to someone. This rating is for Patrick only and not the property management company as a whole.

Fantastic experience: I’ve recently began renting through CB Properties about 3 months ago, and needless to say I’m highly impressed with how quick they accommodate my needs. Maintenance requests and other recommendations were completed in a swift manner. Patrick came by with an inspection to note take any concerns that needs attention and I was highly pleased with his enthusiastic attitude. I have no complaints when it comes to the company and how they maintain their property.

Fantastic experience: Great company! Rachel has been nothing but amazing. Every encounter via text/email she has been very professional. Highly recommend. Edit: Wow this comment is from 3years ago… And my review is still the same. Great company to rent from. Everyone’s experience may not be the same but mine was wonderful. Great response time on issues. And Rachel’s response time is top tier.

Negative experience: I don’t understand how these people operate I have a voucher and MHA pays the full amount but I’m still being told that I have to make 3 times the rent why So you mean to tell me if I fine a house for $1500 I got to make 3 times while on section 8 if I make that much money why would I even be on section 8 it don’t make sense that’s really just their way of saying they don’t accept section 8 vouchers which is cool But don’t tell me no bs like it’s true when yall know it don’t even make sense Other realtors take whatever on your voucher and times that time your rent if your not working and if you are working we all know that section 8 only gone pay a certain amount on your rent and you have to pay the remaining and then most places times the part you pay times 3 But anyways I viewed a house with them and it’s not even worth it tbh on to the next

Fantastic experience: As someone who rented with CB Properties from 2019-2024, I can not say enough about Rachel Finnie and this company. Being this was my first time renting, I had no idea what to expect… But Rachel made sure everything went smooth as butter from the day I signed the lease, to the day I turned in my keys. From maintenance requests to general help/questions she made sure I was taken care of. I encourage everybody to give CB Properties a chance. I want to give a special thanks to Rachel Finnie for her professionalism and making my CB Properties experience outstanding.

Negative experience: If I could rate them a 0 I would. HORRIBLE customer service. I tried to talk to someone over the phone for a few days but instead someone named Vasti Garcia decided to text me. I insisted that I talk to someone but she said they had a high call volume and proceeded to text me for the next 3 to 4 days during the application process with absolutely irritated me due to the fact that a lot of questions could've been asked faster had there been an actual verbal conversation. I paid the application fee but deeply regret it considering I didn't find a suitable home with them. Never ever giving them a cent of my money again. You guys be mindful of what you're applying for. You have to make 3.5x the rent. Smh. I asked her did she make 3.5x the rent and she immediately canceled my application. Just completely rude and unprofessional.

Negative experience: Quit commenting and lying in the replies. I haven’t heard from you all in 5 years and you randomly get a new hire to call me and demand $475 without any proof whatsoever. I asked to send me proof and an invoice through email. I’m not paying anything over the phone. The call was completely unprofessional. I received another call 30min later from your office confirming that I DO NOT owe anything. Once again, this has been YEARS and you’re asking for money. Looking at your comments on other reviews, you seem to NEVER take ownership for any issues that tenants have, always have a lengthy excuse and are rude. I haven’t lived in the city since moving out in 2020! Goodbye

Fantastic experience: I've been a tenant of CB Properties for a year and half and I've had no complaints. Today, however, due to a miscommunication regarding an appointment I was left feeling frustrated and undervalued. I left a voicemail with the office and Brad was so quick to respond, apologize and do all his power to make it right. I got to meet Patrick who also apologized and both gentlemen were so kind, gracious and understood my frustration. They both went above and beyond to thank me for being a good tenant and make up for the miscommunication. I recommend 100%.

Negative experience: They’ve called me 5 times a day for two weeks to get my details and secure a token for a launch by Wasl. At the day of the launch, the whole team sat there and my token was called and ignored or may be they sold it internally. Nobody bothered to even call me when the token was called. Whereas they said everything would be done on the phone and sent me details of an escrow account IF the transfer needed to happen. absolutely unprofessional the amount of times they call you just to get your data and sell NOTHING Not trustworthy at all. I’ve dealt with realtors before who’ve taken care of a-z processes for me but these guys just focus on their cold calling and not customer experience

Fantastic experience: The people at CB Properties have been great to work with. From my time moving back to TN looking 4 a place to stay . To signing my second lease with them. Them make the process easy and if I ever need anything, they always respond in a timely manner. Thanks Ms. Finnie for all U do.

Fantastic experience: I've been a tenant with CB for going on 3 years and it has been a pleasure. The online portal is simple and communication between me and my family and the CB team is quick. Any maintenance request or service needs are handled in a timely manner. And in the event, that it's something not covered under the agreement they explain it fully and it's usually something small. Cb has been understanding, professional and an overall good property management company. If I ever get wealthy enough to own multiple properties myself. I know who to call. Maybe one day

Fantastic experience: I am very impressed with the efficiency and reliability and care shown throughout the process. Shelby was absolutely great and attentive to me during the process and an asset to tenant care for CB Properties ❤️

Fantastic experience: My husband and I applied for a rental house with CB properties on Tuesday November 26th. Shelby Mills took us through the entire process and helped us out a great deal. We got approved for the house we applied for. When we came to sign the lease and pay the fees, Rachel Finnie took good care us as well. She took us through everything we needed to, step by step. Then when we had to go pick up the keys and do the final paperwork, Shelby Mills was there to help us and take us through the entire process. She made sure that we understood everything clearly. When we moved in, we had a few minor issues with the house. I reported everything to Shelby and she went out of her way to send service men to fix all the problems that could be fixed. Shelby would always answer my text messages promptly and accurately whenever I texted her. Shelby has been very helpful, supportive, and very responsive with us since day one. I would highly recommend anyone to rent from this company as long as Shelby is apart of this company. I give her so many gold stars for a job well done. Thank you so much to Shelby Mills for all she has done for us in the past 3 weeks. We plan to stick with this company as long as we are alive.