21st Century Property Management

Experiencia fantástica: I couldn’t have asked for a better experience. The location and city was in an area I grew up in and being able to give my children that same experience in such a good neighborhood is more than anything I could ask for. Cameron and Lisa have been amazing ! They have worked with me every step of the way to make a dream become a reality.

Experiencia fantástica: Cameron has been great to work with and very helpful in helping us find our perfect new rental home

Experiencia fantástica: Camron and the 21st Century Property Management team has been Awesome!! Camron Thank you for your professionalism and can't wait to work with you again! Cheers!

Experiencia negativa: My experience with this property management company was extremely frustrating and disappointing. I attempted to apply for a rental property that had been sitting on the market for over six weeks, yet getting any meaningful response from the assigned property managers required relentless follow-up on my part. Texts went unanswered, emails were ignored, and I ultimately had to escalate the matter to higher management just to get basic communication. What made the experience even worse was the dismissive and inflexible way my application was handled. I am a highly qualified applicant with strong income, excellent rental history, clean background, and solid credit. However, my application was rejected simply because my wife has no credit history—despite the very reasonable explanation that she is legally new to the country and therefore has not had the opportunity to establish U.S. credit yet. Rather than evaluating the full applicant profile with common sense and fairness, it felt like they were only interested in the easiest, most straightforward applications, with no willingness to consider legitimate circumstances or treat prospective tenants as individuals. For a company in the business of housing people, professionalism, communication, and fair judgment should be standard—not something applicants have to fight for. Based on my experience, I would not recommend this company to anyone seeking responsive communication, fair consideration, or respectful treatment.

Experiencia fantástica: Cameron and Lisa were such a great help walking me and my fiance through steps for our first home together

Experiencia fantástica: I went to see the house, looked through everything carefully , and it went very smoothly. It was a great experience and everything was easy and well organized.

Experiencia fantástica: Pat Brown did the most wonderful job of showing me a rental property in Ocean Beach. She was warm, communicative, and fun to interact with. A real joy!

Experiencia fantástica: Very prompt response and easy showing.

Experiencia positiva: Easy to find and gain entry as where previous property listed by the same agent was extremely difficult to access. It it, however very challenging to speak or connect with an individual about both homes.

Experiencia fantástica: I live two houses down I rent 1518 and the house is amazing I love it

Experiencia fantástica: Ready-made instructions, and the place is very nice

Experiencia fantástica: They are great never a hassles,no issues if there is it's taken care of immediately it's quite impressive.they re respectful of you and your time!

Experiencia fantástica: Love the house

Experiencia fantástica: 21st Century Property Management are a god send. They showed empathy and compassion. Lisa and Cameron are a wonderful team to work with and I greatly appreciate them. Thank you for everything. Cynthia

Experiencia fantástica: This rating is because the first part of the fence they fixed and said the task was complete. But the whole side from the wind has not been.

Experiencia fantástica: Cam does a great job taking care of our condo!

Experiencia fantástica: I am writing to share positive feedback regarding Jason and Ashley’s exceptional service at our family's Century 21 rental property. Our family greatly appreciates their professionalism and consistent responsiveness to all communication. The property owner and Jason’s dedication to following through on repair projects and their collective pride in maintaining the property have made our residency here a wonderful experience, particularly given the current housing climate. Thank you for having such a dedicated team in place

Experiencia negativa: Extremely unprofessional and dishonest experience. I was explicitly told by Cameron Romero that I would receive a full refund for three application fees due to his poor communication and failure to disclose critical information from the beginning. He acknowledged the issue and assured me he would issue the refunds. He even stated he would provide that confirmation in writing — which he never did. Now the company is hiding behind a “no refund” policy and refusing to honor what was promised. One of the applications couldn’t even proceed with screening — the very service the fee supposedly covers — yet they still kept the full $60. If a screening never occurred, why is the fee being retained? When I reached out to Lisa Hornaday for clarification, the response was dismissive and unhelpful. No accountability. No effort to resolve the issue. Just a flat refusal. If refunds are truly impossible, they should not be offered. Making verbal promises and then backtracking once payment has cleared is unacceptable. $60 per application is already excessive. Taking money for services that cannot be completed and refusing to honor written or verbal commitments speaks volumes about how this business operates. If you decide to apply, get EVERYTHING in writing. Otherwise, do not expect follow-through.

Experiencia positiva: 21st Century is great but, the issue still remains that the dishwasher is not completely draining, and it is worse than before.

Experiencia fantástica: Its a holiday , yet very easy acces to view place. Very clean and accessible

Experiencia fantástica: The host was amazing and very informed about the home and the area. The home was very clean and I was very satisfied with my tour. My daughter and I both felt very comfortable and heard during our tour .

Experiencia positiva: Management company was good

Experiencia fantástica: Great property management service

Experiencia fantástica: I love Ashley & Jason, they always help me out when needed! Thank you

Experiencia fantástica: I love having 21st century property management handle the whole move and switching our bills over was so easy I did nothing!

Experiencia fantástica: Excellent way to show properties

Experiencia fantástica: Went to go look at a house for rent that was listed on redfin through Century 21 process was easy just had to give some personal information to get a code for the lockbox went and looked at the house. The house was in excellent condition. Would recommend century 21 to others.

Experiencia fantástica: What a lovely place

Experiencia fantástica: Jason is a great property manager!

Experiencia fantástica: Best Rental expierence. Jason Coats is always quick to respond to any concerns regarding the property. Much appreciated. Thank you

Experiencia fantástica: Great communication, very easy to use app and ALWAYS responsive to work order needs! Thank you Jason Cotes for always taking great care of your tenants!

Experiencia fantástica: The property manager did a great job in resolving the issue by coordinating with the maintenance crew in a timely manner.

Experiencia fantástica: I like the convenientl of self access touring. Just wish I can speak to live agent or phone number I can call for additional questions.

Experiencia fantástica: First time having a self guided tour. Loved it

Experiencia fantástica: 21st Century Property Management is the best in the business. We were referred to Troy and he is absolutely next level! He runs probably the best property management company in southern california.

Experiencia positiva: I’m very satisfied with 21st Century Property Management. They have been very helpful and have taken care of my repair requests in a timely manner. Some issues have taken a while but they have been resolved, for the most part. Thank you and keep up the great work!

Experiencia positiva: 3 years renting at the same address with very little interactions, we have no complaints on how issues are taken care of, and only one "annual inspection" does raise a small flag. After sharing that the AC unit needs love at the beginning of each hot season (it will break randomly in 100 degrees), they have not made time to come service it leading up to the warmer weather. 21st rentals could be more proactive with common issues and not leave renters and AC vendors to scramble for known problems. We are grateful that they have been accommodating with issues when they do arise.

Experiencia fantástica: Efficient, friendly, knowledgeable as always. I can’t ask for more! Thank you so much for being so wonderful.

Experiencia fantástica: We very much enjoy working with Ashleigh at 21st Century. She’s attentive and personable, and always makes sure our issues are promptly addressed. Highly recommend.

Experiencia fantástica: Great place to live with wonder neighbours . I love it here .

Experiencia fantástica: Prompt, professional service and good communication. Responds quickly when needed. Jason Coats is a 10!

Experiencia fantástica: beautiful home very spacious and quiet neighborhood

Experiencia fantástica: We had a rocky start but now everything is great. All concerns and issues addressed Management response is timely.

Experiencia positiva: I love the self viewing option. It’s just a little hard to connect with somebody last minute or if you have any issues but once you do, they’re very helpful and kind and the home I saw today was absolutely beautiful easy process once I got the code. if I had gotten a hold of them, absolutely five star, but the lack of that possibility to connect with somebody right away is why I give it four stars

Experiencia fantástica: Very prompt response and easy access to property!

Experiencia fantástica: Work was done in a great amount of time and the crew did an amazing job trimming the palm trees and made the yard look absolutely amazing!

Experiencia negativa: Had the worst experience working with this company as someone who was trying to rent a townhome we saw on Zillow. Had all the qualifications and the person I worked with never updated me unless I reached out to her. Wouldn’t call me when I would ask about the application. Took over two weeks and we still never got an actual “denial” from them!! Kept blaming the owner, saying they were taking long but I don’t know what to believe. We ended up leasing a house with a higher rent so not sure why they wouldn’t accept us. Told me we weren’t “approved or denied” this process should never take more than 2 weeks. Happy we found somewhere else to rent where the people actually answer the phone when you call!!! Only took 3 days to apply and sign a lease at the other place. Beware!!!!! (I still haven’t heard back from them either, last we spoke she asked for a higher deposit and said she would talk to owner and get right back to me, that was almost 48 hours ago lol not to mention the application fee is $60 each) good riddance! ✌️

Experiencia positiva: Ashleigh Slane and Jason Coats do a good job in responding and communicating.

Experiencia fantástica: Very well done job but no communication from anyone thanks you helena

Experiencia fantástica: Had issues with our heater and they took care of it in a flash!

Experiencia positiva: It was good so far i think it couldve been way cleaner and the paint seems rushed

Experiencia fantástica: Nice property. Scheduled Self-guided tour makes for low pressure viewing.

Experiencia fantástica: Ashleigh is absolutely amazing! She went above and beyond to show us the property we were interested in renting and took the time to answer all of my questions thoroughly. She was incredibly patient and so loving throughout the process, even involving our kids by asking what they thought about the home. Her kindness and thoughtfulness made the experience so much more special and personal for our family. She is by far the most knowledgeable and genuine person I’ve ever worked with in this process. I feel so confident moving forward with renting from her and only wish more people in this industry were like her. Highly recommend working with Ashleigh—you won’t be disappointed! Five stars all the way!

Experiencia negativa: Terrible. I couldn’t see the house before move in and It is in very bad shape. Very dirt, lot of broken things.

Experiencia fantástica: We enjoyed the tour. Liked the number and sizes of the rooms. It has a 3 car garage and a large backyard. Neighbor seems quiet and is clean. Yes we can see ourselves living here. Thank for the self tour. It was direct and easy.

Experiencia fantástica: 21st property management my manager Alex Valentin is awsome anytime I have any maintenance issues he is on top of it my issue was fixed the same day as always thank you.

Experiencia fantástica: This property was a nice one very clean just a few things that were not. The closets could be redone and the kitchen cabinets could also be redone but overall very nice.

Experiencia fantástica: They are usually good at response and taking care of issue. My last request is still outstanding.

Experiencia fantástica: I've been very satisfied with the property management company. They have been responsive to my request for maintenance and repairs.

Experiencia positiva: 21st Century has been attentive to all issues as they arrive. As soon as I notify them, I hear something back within a day or 2!

Experiencia fantástica: Pat made the process so easy. She was very responsive and helpful. Thank you!

Experiencia fantástica: The vendor exhibited delays in addressing the plumbing problem we reported, the 21st property management pursued the issue and the plumbing problem was resolved.

Experiencia positiva: I don't like that I wasn't able to speak to anyone and I was interested in 470 westminster B as well and tried to schedule a showing several times (literally)but no one ever reached out to confirm. They reached out 2 weeks later to tell me it was now taken ...very upsetting!!!

Experiencia fantástica: I love it , I want to live there, process seems easy. Yes Lord.

Experiencia fantástica: Always quick to assist in any maintenance needs. We've been with them for just over 2 years and have had a great experience.

Experiencia fantástica: Very pleased with Jason and Ashleigh.

Experiencia fantástica: 21st Century Property Management and our Rep. Alyssa have been extremely helpful understanding and always willing to lend a helping hand without judgment. Also 100% courteous and responsive if ever a work order is required. Thank You 21st Century Property Management.

Experiencia fantástica: Their management team is great and I have not had any issues with them, they are so helpful and there when you need them !

Experiencia fantástica: Maintenance request answered and solved promptly. Thank yoy

Experiencia positiva: They are respectful and friendly and they do get their maintenance done when you need i

Experiencia fantástica: I love it.

Experiencia positiva: Great job! keep it up :) very happy Thank you

Experiencia fantástica: Beautiful house Very clean nice area and Agent very helpful

Experiencia positiva: Rental is perfect. Having a difficult time connecting with property manager.

Experiencia fantástica: This is a beautiful home !!

Experiencia fantástica: Easy access for self guided tours and top of the line security to confirm appointment. Felt safe and there's no hassle.

Experiencia fantástica: This place is perfect just what we were looking for

Experiencia fantástica: It has been a great partnership with this Team. Very professional! Collaborative and treats everyone with the utmost respect. We are very lucky to be working with you!

Experiencia fantástica: Very well maintained easy access to view the property.

Experiencia negativa: This property management company took over previous property management company in 2022 (not sure why). A year ago we were asked to sign a new month to month lease agreement not sure why because we were already in a month to month. We suspected it was due to change in companies. Recently we found out due to TCA during Covid, this property included a small exempt 1482 addendum in the lease agreement to protect landlord in being able to raise rent over the 20% amount, which we signed. Had I known it was a red flag a year ago, there would have been a strong court case! Fast forward to now- we were given a 60 day to vacate property- moved out timely and cleaned property. The Reason for 60 day you ask?? For landlord to renovate and take over property according to this property management. Now only to find 45 days later the property was placed on rental market for only $750 more from $1900 to $2750 per month. Wow, 21st century what integrity you have shown. This review will make other renters aware of how you handle rental activity between a landlord and tenant! It’s clear the 60 day to vacate purpose was intended for this property management to make more money and protect the landlord. It was a great move on our behalf, we are much happier with our new home! A blessing for us. The public will learn from this- we know we have!

Experiencia fantástica: The place was perfect and 21st Century's service was exceptional

Experiencia positiva: Update: I saw the reply so then I posted a screenshot showing that I had indeed called. ———— Never returned my call. How can I trust a management company to secure tenants for me if they don’t even call me back? It’s really unfortunate because I have two properties…. given other reviews, I expected more.

Experiencia fantástica: Very clean house, property management has excellent communication, viewing the property was easy, the neighborhood was very quiet and well kept

Experiencia negativa: We had a very bad experiance with the agency. The rent was taken from our tenant on the first and given to us two weeks later. They got even worse with the new management. The new manager is rude and ignorant. We probably had one of their worst agents Jaysen who wasn't doing anything. We were paying this agency but we were taking care of all our tenant's needs. Do not trust them.

Experiencia positiva: This particular house shows well. Has some older amenities, but is a very good By buy and. I am applying. I will let you know if anything else comes up along the way.

Experiencia fantástica: I love this house it came with refrigerator and washer and dryer it’s a awesome location

Experiencia fantástica: Nice

Experiencia fantástica: At first it was hard to get ahold of someone and I thought maybe it was a scam. I went ahead and applied and they got ahold of me right away. Since then their service has been amazing. Any troubles we have the are so quick to fix it and are very nice and respectful. I would totally recommend them.

Experiencia fantástica: This home was perfect for my 82 yr old mother. Bedroom large enough for her bedroom set which is very large itself

Experiencia fantástica: Repairman showed up promptly to diagnose exact problem. Quickly ruled out repair of 45 yr old non working part and replaced it. Very satisfied with repairman and his work.

Experiencia fantástica: Great job

Experiencia fantástica: I am so happy with 21st Century Property Management. They always answer my questions and concerns. Their website has all the latest properties available. If a client has several investment properties and it gets too much more them, I always refer them to Troy Dodgion at 21st Century Property Management. Troy is the best!

Experiencia fantástica: Very professional and kind. Everything went smoothly. I highly recommend them.

Experiencia fantástica: Jason checked house and took pictures to document that all was in good order. He made notes when asked questions. Good experience.

Experiencia positiva: Recently I've had issues with the rain leaking into the patio area of the house I moved into in September 2023. Alyssa, the realtor had a repair man come out and tear out the carpet, put a sealant inside and outside the patio, then clean the entire patio floor, and paint the inside of the cement patio floor. It took many days to finally get it done. I'm so pleased with how this turned out. I appreciate all that Alyssa did and the great work the repair man did to get this accomplished. Thank you. Sincerely Patricia Reynolds.

Experiencia fantástica: 21st Century PM is always responsive to my needs. Alyssa is the best!

Experiencia fantástica: Very easy and simple process with a beautiful home!

Experiencia fantástica: Wonderful place they got back to me right away I recommend 21st century properties to anyone looking for a new place to call home

Experiencia fantástica: Plumber was amazing and very quick and respectful.

Experiencia fantástica: Mr Jason was there to welcome us and inform us of everything kindly.