Spinnaker Property Management

Experiencia fantástica: After living in six different properties over the last nine years, I can confidently say that Spinnaker Property Management is the best I’ve ever dealt with. They made the move-in and move-out processes incredibly seamless. Throughout the two years we lived in our rental, the team was consistently responsive and professional. A special shoutout to Tom Bostelle, who was always efficient and effective at solving any problem we had with the property. If you’re looking for a management company that actually cares and gets things done, this is it.

Experiencia fantástica: Spinnaker property management is on top for their customer service this is my second time speaking with Jaqueline she was super sweet, super informative and knowledgeable and Drew is one great director. Thank you guys so much!

Experiencia fantástica: Spinnaker’s team is extremely professional and fair. Would recommend them to anyone looking for a property management service or a place to rent.

Experiencia fantástica: I just moved to the property .. the apartment is clean and nice; the management personnel is great! Any questions and or concerns get taken care of timely with a good care. Thank you Management, I appreciate All. I like to say that Drew Myers| Maintenance Coordinator is very professional well organized person! Thank you for that.

Experiencia positiva: I am a property owner using Spinnaker as my property manager, and am on my second tenant through them. Overall the experience has been fine. In the beginning, they missed our initial appointment . I have gotten repeated requests for paperwork I already turned in. There has also been a lack of communication regarding maintenance charges. It was okay in the beginning, but I was told anything over $500 would be run by me, and I have not had that. I have not had major issues, but enough minor issues that I am not fully satisfied with my experience.

Experiencia fantástica: Drew was wonderfully helpful today, despite us no longer being a customer as we sold our rental property about 5 years ago. I appreciate that kind of loyalty to old customers!

Experiencia fantástica: Jackeline has been the best help trying to find me an apartment. We appreciate her so much

Experiencia negativa: Very helpful and worked with me to get me into my place. Revision...Been there 11 months came home from work to find a cut my grass or vacate notice on my door. Then was charged $65 for the posting. Revision as of 7/02/24 Still here.. They came in my carbon dioxide monitor didn't work. It also was high up near the smoke detector when it should have been closer to the floor. That put the place in abatement meaning I rent is not paid until the monitor is replaced. It was fixed within 3 days. They charged me $65 for the letter they put on my door $160 for the ebatement and $200 for replacing the broken monitor. When the ebatement letter clearly reads tenants are not responsible for any part of the ebatement charges. Here it is 2025 and yes I'm still here I send payments and they still apply it to illegal things like abatement that tenants are not responsible to pay I did not remove remove the detector the detector was not working and the guy who came in to inspect removed it because first it was not working and then it wasn't in the right place so he took it down they had it up where the smoke detectors are when it should be by your calf area. The $200 fee is now down to $120 because they are applying my payments to it. The abatement letter legal bonding letter

Experiencia fantástica: The maintenance coordinator Drew Myers has been great to deal with. She has been proactive with maintenance and has gathered multiple quotes quickly when I've requested landscaping bids. Thanks Drew!

Experiencia fantástica: I had an amazing experience working with Taiya. She is incredibly knowledgeable, patient, and genuinely cares about her clients. She made the entire process smooth and stress-free, always going above and beyond to make sure everything was handled quickly and professionally. I can’t recommend her enough!

Experiencia fantástica: I had a great experience with Drew she answered all my questions she was so polite and reached out in a timely matter she was a wonderful voice on the other end of the phone

Experiencia fantástica: I am a new tenant in one of Spinnaker's properties. Moving in was very simple and everyone I've spoken with has been kind and helpful. I had a few maintenance requests that needed to be placed upon me moving in and I was able to work with Drew who was very professional and friendly. She got my requests taken care of quickly and efficiently. This has been a genuinely great start to my renting experience with Spinnaker. Thank you to Drew for getting me taken care of and to the rest of the team for making something as stressful as moving just a little bit easier for me! :)

Experiencia fantástica: Taiya at spinnaker was SO helpful! I did not buy or rent however she did help guide me to the right steps for when I’m ready to do so. Thank you!

Experiencia fantástica: I had an excellent experience working with Mark Melsness at Spinnaker Property Management. He was super flexible with scheduling our move and later offered great advice when it was time to purchase our own place. Very friendly and professional.

Experiencia fantástica: Working with Drew and Tom for there flooring solutions is great. Spinnaker is a great company and super proud to work with them.

Experiencia fantástica: I came in to the office today and Daysha & Jackeline were so attentive and helpful in getting me setup with my app foilo. Thank you so much.

Experiencia positiva: Rented for three years. They are great about Maintance and getting back to you. I’m happy to know we could make something work after I bought my home. Keep doing great stuff guys and thankyou for putting up with me .

Experiencia fantástica: Well deserved award for best property management company! Couldn’t recommend them enough. Not only are they professional but extremely knowledgeable whether you’re looking to rent your home/apartment or looking for a home/apartment. No wonder they were voted best property management company!

Experiencia fantástica: We had an incredibly positive experience with Spinnaker. From the very beginning, they were incredibly helpful—offering honest advice, answering our many questions, and providing valuable insight into the local rental market. The team was professional, knowledgeable, and generous with their time, even though we were just potential clients. They never made us feel rushed or like an afterthought, and we truly appreciated their transparency and support. If you’re looking for a reliable and trustworthy property management company, we highly recommend reaching out to them. Although we ended up moving out of state and didn’t have the chance to use their services, we wouldn’t hesitate to choose them if we were still in the area.

Experiencia fantástica: Holly at Spinnaker is amazing and a truly great communicator.

Experiencia fantástica: Met the whole team this morning to share & congratulate them on their well deserved best property management company in Pierce County award. So pleased to meet the fantastic team! Drew & Taiya are extremely outgoing and friendly. If you are looking to rent your home/apartments or seeking a home/apartments to rent then I'd highly recommend this superb company to boot! TEAM DREW!!!

Experiencia fantástica: We are new owners working with Spinnaker and recently worked with Drew on scheduling maintenance for one of our properties. She was very professional and communicative. The work was scheduled promptly. Big upgrade from our previous experiences with other management companies.

Experiencia fantástica: After the military relocated me, I rented my house out through Spinnaker for 5 1/2 years. They were always great with communication and quick to handle any maintenance issues that came up. Despite living thousands of miles away from my home, I always felt confident that it was being taken care of.

Experiencia negativa: I was charged for a move out carpet clean after supplying receipts of completion prior to move out. In addition, I was charged for carpet repair on a poorly and quickly remodeled townhome. Completely scammed, i cleaned the property better than move in. 8/14/25: I never received a phone call or email after numerous attempts to contact Spinnaker in regards to false charges placed during the move out process. 8/15/25: No call received despite VM and multiple emails. Will update next week.

Experiencia fantástica: We have been with Spinnaker for a couple of years now. They take good care of their clients, respond promptly and take care of the properties. Drew is the maintenance manger and she is always prompt, fast to respond and take care of the concerns.

Experiencia fantástica: Working with Drew has been an absolute pleasure. She is consistently prompt, punctual, and incredibly reliable in all her communications. Her professionalism, attention to detail, and genuine care make her stand out as a true asset to the management team. It’s rare to find someone so responsive and committed to excellence—Drew has made every step of the process seamless and enjoyable. We’re truly grateful for her support and dedication!

Experiencia negativa: Worst property management company. Safety is zero concern to them. Also they cant keep a property clean, unreasonable rates & fees for bad neighborhoods, random unwanted strangers park in tenants spaces doing drugs & littering, the parking lot occasionally reeks of weed . I will never recommend Spinnaker let alone I will never rent from this company again. I liked the old property management company better Northwest Smarthomes LLC, they cared about their tenants, unlike Spinnaker & Northwest’s maintenance always kept the complex clean, hardly any homeless camping incidents & I was extremely upset when I found out Spinnaker would be taking over after reading all the bad reviews from previous experiences.

Experiencia fantástica: I’ve worked with Spinnaker Property management on a few occasions. Leandra my connection there is beyond respectful, next level responsive and someone I enjoy in general. 5 outa 5 stars all day.

Experiencia fantástica: Drew Myers Maintenance Coordinator for Spinnaker Property Management was very professional and courteous. Drew was prompt getting to my property. Drew had subcontractor's onsite to address any issues with the property. I was very impressed with how she cared for my property and the knowledge of what was needed to bring correct the issues from the previous tenant. Thank you Drew for you care and concern for my property

Experiencia positiva: My experience with this company and move in process has been seamless and low stress. Brittney has been the biggest help and the communities here are safe and quiet. Highly recommend for anyone here in the Tacoma area!

Experiencia fantástica: I just want to share that. Brittany Strickland has been one of the best managers I have ever had or heard about and she's always pleasant and ready to help and wait on you. She works with you when need be and she's never put me off or been anything but nice and I'm very Glad about that!

Experiencia fantástica: I've had the pleasure of working with Drew during scheduled services and she quickly became one of my favorite property managers to work with. She is always very prompt and on time to appointments. She is very polite and her communication skills are excellent. I've observed her interactions with their clients and she is a great listener and takes notes. She is a lovable person who shows sympathy to clients and is very understanding of their particular situations and issues. Top notch professional! Keep up the great work!

Experiencia fantástica: Spinnaker property management has been easy and a joy to work with. I worked with Drew and she was very responsive, on top of things and very knowledgeable. A great attitude and friendly! Will definitely contact for any future dealings.

Experiencia fantástica: Jackeline was FABULOUS. she was very attentive on the phone and supportive and didn’t get mad when I asked so many questions. Thank You!

Experiencia fantástica: Spinnaker Property Management has been fantastic to work with! Their team is responsive, professional, and truly cares about both tenants and property owners. They handle everything efficiently, making the rental process smooth and stress-free. They are always one call away. Highly recommend!

Experiencia fantástica: Drew is an amazing Maintenance Coordinator this company is great all around , the team is wonderful people!! Thank you Spinnaker !!

Experiencia fantástica: 10 Stars!!! This is the best property management company in the South Sound! Very responsive and great resource for all my clients that need property management services. Highly recommend them. Shane Klinkhammer HAMMER Real Estate

Experiencia fantástica: It's been a pleasure to have Spinnaker by my side as I navigated my first rental and plan to use them as I grow my rental portfolio. From education to advice they have exceeded my expectations and I recommend them to anybody that wants to do things the right way.

Experiencia fantástica: Drew was a rock star! She came over right away, was super helpful and went above and beyond! Still new to renting from this company but multiple positive experiences so far!

Experiencia fantástica: Me and husband are truly greatful to our apartment manager Brittney at Outrigger on 6th Ave, Thank you for being there when we need help with anything and keeping our apartment safe and clean. Great place to live.

Experiencia fantástica: Drew was a phenomenal participant at the Multi Family workshop she was very helpful, responsive, and engaged and I can’t wait to see where her future takes her !!!!

Experiencia fantástica: Drew has been a delight to work with, aside from being professional and responsive, she is always on the ball with building maintenance and adjusts to the needs of an individual building in co-ordinating maintenance tasks. Thank you Drew and team.

Experiencia fantástica: I've had a great experience with Spinnaker Property Management! The team has been professional, responsive, and genuinely helpful throughout my time with them. From the application process, to move-in and beyond, everything was handled smoothly and efficiently. Anytime I had a question or needed assistance, they were quick to respond and always courteous. It's clear they really care about their tenants and take pride in their work. I would definitely recommend them to anyone looking for reliable property management. Thanks, Spinnaker!

Experiencia negativa: For a company that pays little attention to their renters, unless said renter is doing something they consider wrong, they don't make paying rent very easy. They don't take any of the debit cards I have. I don't do checks, would never mail cash, and the banks I deal with don't do cashier's checks. Now I'm looking at being evicted because I can't pay rent, even though I have the money.

Experiencia fantástica: We had a maintenance issue that we put in a request to be repaired. The response was quick and professional. Someone contacted us immediately to arrange for repairs. Thank you Drew for coordinating those efforts to keep our house nice :)

Experiencia fantástica: I want to take the time to thank Drew for having outstanding communication and successfully fulfilling all of my needs that I acquired with no hesitation!!!

Experiencia negativa: Accidentally deleted my previous review so I am reposting with further context. Experienced targeted harassment while living in one of their Tacoma properties. Management would not do anything to assist with the issue. Do not live with them if you value your safety. They replied to my previous review saying they did not receive information regarding the harassment until after I decided to break my lease and if they had they would have helped. This is NOT TRUE. Management was notified over a month prior to me reaching out to break my lease & offered no possible solutions. In fact, they stated there was no proof of what was happening to me (despite my security cam footage) and that their staff hadn't seen anything when they'd recently been by. Trash company to rent from and I can't believe even after I have moved out they are continuing to invalidate the near constant harassment I experience for over two months. Rent elsewhere.

Experiencia fantástica: After an unfortunate incident with our condo, Drew contacted us, kept us in the loop and resolved the issue seamlessly.

Experiencia negativa: Horrible just stay away. I'd add photos but it's not an option here.. so I'll edit since I can't respond. If someone would have called me back BEFORE my application was ran i would have asked it to not be done. I did call many times for someone to call me asap and nobody did. Another thing as to why i say "horrible!"; Any other decent good reputable company I've dealt with in the past has been willing to refund me 100%of my funds if they chose an applicant that was in before myself. So; No thanks on dealing with your narcissistic petty company. May you have the day you so very much deserve.

Experiencia fantástica: Shout out to Drew Myers for introducing me to the Spinnaker Property Management atmosphere. The company is very welcoming and made me feel at home and at peace. I cannot wait to rent my wait first apartment with them!

Experiencia fantástica: As a Home Owner, I've never worked with Mark and his team on that level! I do however own and operate a small landscape business and have work with his company and team quite a bit over the years. Any time there's ever been any issues, they are always quick to help figure things out!! Always been a enjoyable experience working with Spinnaker, Mark and the rest of his team!!!

Experiencia fantástica: After partnering with Spinnaker for a few of their hiring needs along with them providing excellent service for a few choice clientele, my opinion of their business has only increased. Great services, great team, excellent business!

Experiencia fantástica: I had an excellent experience with Spinnaker Property Management, especially thanks to Drew! From the beginning, she was professional, friendly, and incredibly responsive. Drew went above and beyond to ensure the entire process was smooth and stress-free. Whether it was answering my questions promptly or providing clear and helpful guidance, she made me feel confident every step of the way. I truly appreciated her attention to detail and commitment to customer satisfaction. If you’re looking for a property management team that genuinely cares about their clients, I highly recommend Spinnaker Property Management, and be sure to work with Drew!

Experiencia fantástica: I had issues with the water heater. I called Spinnaker Property, they were very efficient in taking care of my problem. Thank you.

Experiencia negativa: I have been renting with spinnaker for about 3 months, and it has been nothing but issue after issue. The way they go about things are rough, hidden fees, and some staff have been really absent, unknowledgeable, disrespectful, and hurtful at times... They demoted the maintenance manager and replaced her. Brian is now In charge, and so far, I’ve seen more improvement and my maintenance issues are finally being taken seriously. My house is cute and my neighborhood is perfect. I knew of spinnakers poor reputation but I really love this home. I hope everything is smooth from now on and I can continue to live here for more years to come.

Experiencia fantástica: I’ve had great experiences with Spinnaker. Mark and the team are truly professional and trustworthy. Will definitely be using them for all my future Needs.

Experiencia fantástica: ************** This office smells amazing and staff has great energy with beautiful smiles!! Lauren will make your day everytime. This company comes highly recommend! They in fact met the expectation. Jana is an Angel. The military/veteran program is a blessing. It's been an honor to serve and represent my community. I am beyond grateful for the creation of this pathway in partnership with Pierce County. A family style company. They exude camaraderie and compassion. The locations that are managed offer a higher quality of life than most. ❤️ Thank you. I understand the location was recently purchased and a third-party vendor was contracted however some items were not complete. * Property not cleaned prior to move-in. * Square footage on listing inaccurate.

Experiencia fantástica: Mark and his team are fantastic! They are so knowledgable about the laws and keep up to date about any upcoming changes. This helps protect their clients and their investment. They will make sure you get top dollar and take care of everything so you don't have to worry. I can't recommend them enough!

Experiencia fantástica: They’ve treated us very well. Timely and clear communication. Grateful for their ongoing help and professionalism.

Experiencia fantástica: The team at Spinnaker is the BEST in the business! We appreciate all that you do for us.

Experiencia fantástica: Big Shout out to Drew Myers. If you want your property properly maintained look no further than Drew and the maintenance team. Drew may be young, but she is a dynamo!! I have worked with many maintenance coordinators and Drew is far beyond her years. Organized beyond belief, works through each project with ease and confidence, very knowledgeable, and more than anything an absolute pleasure to work with. Amy

Experiencia fantástica: I’ve had a fantastic experience with Spinnaker Property Management! From the very beginning, their team has been professional, responsive, and attentive to all of my needs. The communication has been clear, and any issues I’ve had were addressed quickly and effectively. They really go above and beyond to make sure everything is running smoothly. Highly recommend them if you’re looking for reliable property management services!

Experiencia fantástica: Everyone at Spinnaker was great to work with! Very attentive to questions and concerns.

Experiencia fantástica: Drew, Paul and Tom together form an awesome and very effective maintenance team at Spinnaker Property Management. My concerns are always promptly addressed and by Drew in the office, and I have nothing but heartfelt praise for Paul and Tom when they visit the house to repair whatever is needed.

Experiencia fantástica: I had a few issues and Katie Bonds has worked with me to resolve them in a timely manner that worked both for me and the property management. She is very professional and practical. Thank you for always being understanding and helping with solutions.

Experiencia fantástica: Mark and his team were so helpful in assisting myself and my family. Don’t know what I would have done without their help and all their knowledge. Thank you again for everything.

Experiencia fantástica: Mark at Spinnaker has a fantastic team. They are always responsive and ready to help. Mark has done a great job building his business and his team. Thank you.

Experiencia fantástica: Wow i cant believe how fast drew in maintenance was able to help us on getting our heat fixed SO QUICKLY! 5 stars for drew Thank you so much wow.

Experiencia fantástica: Any issue I've had at my residence, Katie Bonds(the compliance coordinator) is always on top of it. She's very responsive and attentive which makes living in the community a lot easier and less stressful. I commend her for her hard work.

Experiencia fantástica: This company took over our apartment building recently and have been nothing but helpful. Katie Bonds was very responsive when we had a few complaints and she made sure to take care of them in a timely matter.

Experiencia fantástica: My 5 star review goes to Katie Bonds the compliance coordinator. Since being under spinnaker the wait time for a response can be quite kind which I guess I understand. But Katie is so quick to help and she took care of the issue I had almost instantly and sympathized with me as well. I can’t express how grateful we are to have her helping out!!!!

Experiencia negativa: Since i cannot respond ill just make a new one, what exact reason was it denied for cause you guys said it was my income when i actually make 3x the income. You guys actually were not reaching out nor did anyone send a email so please pull them up. Youre trying to go off in some comments when you guys couldve avoided this by one answering the phone or two calling back or three emailing? so no i will not take any of my comments down this is by far the most unprofessional company I’ve experienced i wouldn’t recommend to anybody

Experiencia fantástica: Drew and her team in the maintenance department are always very professional, responsive and thoughtful of the tenant and their needs.

Experiencia fantástica: Within a couple days requested, the furniture by the dumpster was removed. The garbage collector could then get to the dumpster and remove the trash.

Experiencia fantástica: I love this company they are super professional. Leandre Scott is very determined and makes sure all of my family's needs are met in a timely fashion.

Experiencia positiva: So Drew Myers is the g.o.a.t - I so appreciate them jumping in and reassuring me that they have my back when maintenance is needed. From one hour to the next I had staff at my home fixing issues that could’ve caused grater damage. So grateful for Drew!

Experiencia negativa: This is the wrose place to rent. I moved out last year in June instead of getting my security deposit back they billed me almost $600. I tried to call them, and when I finally got a hold of Leandra it was after months of me moving out. I spoke with her, showed all my pictures and prof and that’s is when she decided to speak with the owner and to get back to me. She never did, I tried calling several times until I got a hold of her again she told me that the owner will drop the charges and send me a check of $96 of my $1300+ deposit. I asked her why $96? And why are they billing me $1200 too to paint while I provided all my move out pictures as proof that the charges are unfair. She answered that she will have to talk to the owner and get back to me and again never did. Last month I found out that they sent the unfair bill of $600 into collection. I had to chase her until I get a hold of her a year later. Note that I did send emails, calls for an answer. A week ago when I found her she took my phone number and said that she will get back with me the next day on something that she was supposed to do a year ago. And here we go again, still nothing. I spent the end of the week and beginning of this one calling her but no answer and today I found her she told me that I will have to pay the collections, claiming because I didn’t chose, which she was the one putting me on standby to talk to the owner in order to find an answer for me so I know what to do. Those people are evil, specifically Leandra. Because she wasn’t doing her job that she get paid for , now she is causing someone else to suffer. Those people are thieves, disrespectful, unprofessional and extremely unfair. Please stay away from this place for God’s sake!!! You said that I left junk stuff in your apartment. Now, those are the pictures I took when I left . Tell me where did you see the junk stuff. That’s stealing people’s money, and trying to be slick. I work hard for my money and I don’t still or trying to be rich by stealing others or being unfair okay. I told your unprofessional Leandra and thief like you to talk to the so called of owner cause it is unfair to keep my security deposit and charge me almost $600 on top of it. She never gotten back with me. I called , emailed, she never responded and now y’all sent the unfair charges to collections. You think by doing that you’re being a good business owner. One thing I know there’s nothing you do on this planet wrongly you will not pay it right here. I advise everybody to stay away from those people cause they are thieves, very unprofessional and liars. YOU SHOULD BE ASHAMED!!!!

Experiencia fantástica: For maintenance service, significantly better than the previous management company I had. There was clear communication, timely responses for work requests, and professionalism in every interaction.

Experiencia fantástica: After buying a property that was trashed by the previous tenant and not having a big enough connection of contractors Spinnaker was there, in my corner, ready to help. Drew Myers was there as my source for everything flooring. The prior tenant completely destroyed the carpet and even tore up the linoleum but after getting the garbage clear, Spinnaker sent out their people, measured it up, gave me several quotes for different materials in all areas of the house. We were able to negotiate on some of the details and lock it in. The team that installed the flooring were great and being able to reach out to Drew whenever I had a question or idea was just a breeze. I'm really happy to have started off this relationship so well and know I'll enjoy working with them on more stuff.

Experiencia negativa: From the first day we moved in it was horrible. The property was dirty. The dryer didn't work and took almost a month to fix. And continue to be an issue until it was replaced 3 months before we moved out. Blinds were broken upon moving. Deck boards were broken upon moving. It's like they didn't take care of the property before new tenants moved in. I had to make so many requests to get things fixed The oven handle kept falling off. The washer flooded the drain in the sink broke and flooded. And it was like pulling teeth to get these things fixed. I would put in a maintenance request in the portal and if I didn't follow up on it and be a pest it would not get completed. Trying to communicate with Spinnaker and anyway has been so hard. Looking back the first red flag should have been it was really hard to get through to the leasing department to follow up on the steps to get this apartment. Please proceed with caution when working with these people. To the owner that replied. So it's standard practice to know that the dryer is broken upon moving and take almost a month to fix to then replace with a another dryer that gives us problems for at least a year and a half before it's finally replaced. I don't care who owns that property that is bad management on anyone involved. If you knew the dryer was broken upon moving that should have been fixed before the tenants moved in or at least been warned about it we had no warning. The only reason we signed another year lease is because it was the cheapest place we could find for where we were located. If you are truly okay with how this place was ran you guys need to take a look in the mirror. Like I said broken deck boards appliances that are falling apart. I'm sure you can look at our maintenance history and agree that that was unacceptable on any level.

Experiencia fantástica: I recently had a death of a loved one who lived in a Spinnaker property. The Property Manager, Brittaney, was so very kind, caring, compassionate and thoughtful during one of the hardest times of my life! She went well above and beyond the scope of her job! I will never forget all she did for me!! Spinnaker Property Management is extremely fortunate and lucky to have her as part of their team!!

Experiencia fantástica: The maintenance man Paul is great! Fixed everything that was needed & in a timely manner. All staff is friendly & helpful. Taiya has also been wonderful!

Experiencia fantástica: I’ve been renting from Spinnaker for 3 years. The place I live is great and the staff is also great from quick maintenance to the office staff always answering the phone when I have a question on something. Would highly recommend to anyone looking to rent or have their property managed by a great team.

Experiencia negativa: Update: It won't let me respond to the companies response, but just to let everyone know, I had NOT just signed a new 12 month lease, we were 8 months into a lease. A lease that Spinnaker had lost in the past, and they did not know when we first signed the lease. The maintenance issues were not addressed months prior, when we moved out the washer was still broken and the toilet had not been useable for a week. We also did not have a working refrigerator for at least 2 months in the summer time that they didn't care to fix in a timely manner. Do not believe all these recent reviews on how great they are at getting maintenance taken care of, it looks like they've asked a bunch of people they know to put in these recent reviews, or they are bots that they purchased. This is the worst property management company I’ve ever used. Avoid them if you can. They won’t address your maintenance issues, and then make it seem like it’s your fault they aren’t doing anything. There is no urgency behind getting any maintenance issues addressed. Leandra specifically is extremely rude and disrespectful when she speaks to tenants. The whole company is a joke. DO NOT RENT FROM THEM!!!! Would give 0 stars if possible.

Experiencia fantástica: Maintenance requests are solved in a fast and timely manner. I put in a request and n hour later someone resolved my issue. Very greatful!

Experiencia fantástica: We've been renting for over 5 years with Spinnaker and they've always been so prompt with any maintenance needs on our rental. Can't recommend them enough!

Experiencia fantástica: I've been with this management for a year. They took on a property that needed help slowly over time thing's have gotten better. They are good at returning email and call's. Easy payment. And always send out reminders which is great.

Experiencia fantástica: We had an issue with a water leak in our rental, just days before leaving the country for a 30 day vacation. Drew and Thomas, from Spinnaker's Maintenance Team, were absolutely awesome in taking care of us. They got out to the house prior to our departure date, diagnosed the issue, and worked with a relative while we were gone to complete the repair. They went above and beyond to take care of their tenant and this is why I love working with the Spinnaker Team!

Experiencia fantástica: Writing this review after having moved out. I lived in a Spinnaker-managed property for the last 3-4 years, and dealing with their staff has always been 100% positive. They provided prompt and diligent maintenance when needed, always communicated in advance when entering the property, and otherwise stayed out of my business as a compliant and respectful tenant. To finish out my tenancy (moving to a different city), Holly worked with me in a very constructive and reasonable manner throughout the move-out process, which can sometimes be a challenging time for the tenant/landlord relationship. Truly no complaints. I’ve had some horrible property management experiences in the past, so I wish they made em all like Spinnaker!

Experiencia fantástica: Exceptional Service with Spinnaker Property Management Renting with Spinnaker Property Management has been a delight. Their communication is prompt, maintenance is handled quickly, and they genuinely care about tenant satisfaction. Highly recommended for a positive rental experience!

Experiencia negativa: I attempted to rent a home from Spinnaker and because I was unwilling to provide access to the company I was about to leave for a new job in Tacoma I was told that my application had a “huge red flag” and that therefore I was not eligible to fill out an application. Given I have an over 800 credit score and perfect rental history this was a clear violation of both Washington state and pierce county housing laws. This company is discriminatory at best and intentionally violating the law at worst.

Experiencia fantástica: Working with Mark and Spinnaker has been awesome! He is typically pretty responsive and definitely knows his stuff when it comes to investing and property management. I highly recommend them!

Experiencia fantástica: Very good company to rent from. We just moved out after 3 years being managed by Spinnaker and we didn't have any negative experiences with them. They were always accommodating and professional.

Experiencia positiva: Their maintenance crew are great about contacting you after you put a maintenance request in. They get things done a Timmy manner. Drew is awesome. Management I feel could use some work. The property could be better maintained. When I first moved in under different owners the place looked nice. They kept up with the lawn care and everything. Now they only come out maybe 2 times a month. Everyone only gets 1 parking spot. We used to park in this small gravel area for extra parking but were told we aren’t allowed to anymore and we have to park on the street. There is a logging place next door that has big trucks that have to pass by and they have barely any room. Management doesn’t care. It’s not their car that may get damaged.

Experiencia fantástica: We needed some hand rails installed on the back steps for safety reasons and S&S was very nice and speedy with the installment and it looks great. Quality work! Also, Leandra and the whole maintenance team were on top of making sure that our accommodations were met. Thank you all so much for all of your help.

Experiencia fantástica: I absolutely can't say enough about how Spinnaker continues to be a blessing to the families that I serve. Most of my clients come to me with not so favorable rental history, but once they work with our organization , they definitely turn that around. Spinnaker understands that behaviors can change, and they are always willing to go the extra mile to make everyone feel comfortable and welcomed. The past few years has been extremely difficult for renters, property owners, and management companies due to the state of our economy etc, despite those risk Spinnaker continues to show empathy and grace to every family that walks through their door. It's just not a forprofit business, they truly care about everyone sheltered or unsheltered individuals. Not too many property management companies partners with nonprofits whos mission is to help those less fortunate and have actual boots on the ground to help change the narrative of some families. As the families we serve continue to grow and become "rent ready "with housing, Spinnaker will always be our number 1 go to!

Experiencia fantástica: I was looking desperately for a home for my family for a one year lease. They worked tirelessly for me, were knowledgeable on the “renters laws” in this state. The are professional, very knowledgeable an most of all, THEY CARE!

Experiencia fantástica: Drew, I just wanted to let you know how much I enjoyed having Jacob your electrician coming over to fix our apartment it was a complete Joy he was very nice and polite he even let my roommate walk around and ask him questions and watch him work and never complain about anything he was very sweet and I enjoyed having him here he should hire more people like him you are also a very nice person and very friendly it's been nice working with you and you made this whole thing very easy to go through and thank you very much for helping us with our move in I appreciate Britney also she is very delightful to work with and I am enjoying our new apartment very much thank you so much for making our move in as best as it could possibly be thank you again.

Experiencia negativa: Allowed black mold to grow under property and made me and my family very sick, they wouldn't do anything for months until I called housing authority then the plumbing was repaired that week.

Experiencia negativa: Awful experience paid to move into an apartment and there was a remaining balance that i should have been able to pay in installments and the same day they cancelled my move in! And is taking forever to send my money back!