Associa Carolinas

Experiencia negativa: Wish i could put zero stars!! My experience with Associa Carolinas has been extremely frustrating, particularly when dealing with DANA SCOTT. Communication has been unprofessional and it appears that basic due diligence is not being done before contacting homeowners with accusations. For example, I was previously accused of a trash can violation that was not even related to my property. I provided Ring camera footage and additional photos showing that the trash can in question belonged to another neighbor and that my trash can had already been moved. Despite providing clear evidence, it appears that the issue was never properly reviewed or corrected in their records. More recently, I was contacted and harassed again with questions and assumptions that should have already been addressed if the records had been reviewed beforehand. As a homeowner, it is frustrating to receive violation notices and inquiries that are based on incorrect information or incomplete review of the facts. Before reaching out to homeowners, management should take the time to verify records and ensure the information they are referencing is accurate. Situations like this create unnecessary conflict and stress for residents. I strongly recommend that Associa Carolinas improve their record-keeping, internal communication, and review process before contacting homeowners about alleged violations. Leadership (EDWARD CORDLESS AND LYNN HARMON) and support has already been contacted with no proper resolution. They are definitely NOT recommended! SO WATCH OUT!!

Experiencia negativa: I wish I could give zero stars! On December 5, 2025 my account was erroniously charged $3500 for a violation that already been closed. On December 9 I received an email stating that it was a mistake, and they were submitting a request to have it reversed. I sent emails checking for an update back on December 17 and January 2. On January 5 I received an email that there was additional erronious charges but they have been corrected and they will update me when the reversal is complete. On January 15 I emailed to follow up again. This time I received a response saying they were still waiting for the charge to be reversed. On January 27 I emailed to follow up again. On February 5 I received an email stating the refund check had been processed and would be mailed to me. I should receive it within 10 days. I still have not received the check, and now when I call Associa they say that they are waiting on approval still. I begged for an hour this morning to speak with someone who could assist me in getting this resolved only to be told the number I was calling is routed to a call center and all they can do is escalate the issue and have someone call me back.

Experiencia negativa: Sadly another disappointing property management organization. Our HOA pays tens of thousands of dollars a year to this company, and most of what I have to show for it is sent emails with no reply. I would recommend looking for a more responsive partner for your HOA needs.

Experiencia fantástica: Mariah is the absolute best lifestyle director! She always goes above and beyond and makes everything so fun! She is extremely creative in finding new events and experiences for our community. We also are so pleased with our fitness director, Stacy. Always gives a great class and has a positive attitude that makes exercise enjoyable!

Experiencia fantástica: You are just extraordinary! The caterer at last event was off the charts. Love the cooking class with Scott. Your line dancing was amazing. I feel so lucky to live in this community with such a great quality staff.

Experiencia negativa: I have been trying to resolve a late fee that was assessed for my HOA fee (I mailed to given address 1 week prior to due date). This was during the 2 month transition from AMS to Associa. Always used autodraft for assessment to avoid being late but they stopped autodraft in Oct ‘25 and told me to mail assessment for Nov’25, which I did (made copy of check and mailing details). Apparently check got lost and in spite of over 6 calls to both associations to resolve this, the $24 late fee remains on my account!! Associa representative Zee Valdez refuses to call me back even though multiple requests through Associa reps on phone (high priority) have been made! What is wrong with this company that their representative, Zee Valdez, will NOT call me back; it shows an extreme disregard for their customer and a lack of courtesy on Ms Valdez’ part!!! Very unhappy with AssociaCarolinas!!!

Experiencia negativa: This company is morally bankrupt. They took over for another company from when we moved here, never sent out a bill of anything notifying who they were or what was due, and then tacked on late fees when they finally did. I paid my dues right away, but asked them to delete the late fees. They refused several times over. Denise Lawlor is my HOA spokesperson I guess: she only replied in copy and paste messages, never treating me like a person or addressing my concerns. Like it was my duty to search out who took over for the last guy and make sure to pay them. For what, a pool that I don't even use? They don't provide any services to this community. They only harras and nitpick you for anything they can. They even threatened to put a lien on my house for $90 in fraudulent late "interest". Don't buy in any community they are "managing", you'll be sorry. We're moving ASAP just to get away from these leeches. HOAs already have a pretty bad reputation--these people take the cake when it comes to not caring for or serving their communities.

Experiencia fantástica: I’ve been working with Justine Bongiovanni, Cane Bay Plantation Community Manager on several HOA matters going back to when I purchased my home, and she has been outstanding throughout the entire process. I’m truly grateful for her support in helping me resolve these issues. She is professional, knowledgeable, and always quick to respond to any questions or requests. Her commitment to excellent customer service really stands out. She’s been open to feedback and proactive in implementing new policies that will help future homebuyers transition smoothly into Cane Bay Plantation.

Experiencia negativa: As the former President of our HOA, I can honestly say that the best decision our community made was leaving Associa Carolinas after two miserable years of trying to stay ahead of their many mistakes. During their tenure, we dealt with constant errors, poor follow-through, and extremely high staff turnover. Just as someone would begin to understand our community, they would be gone—forcing the board to repeatedly re-educate new managers while correcting ongoing issues ourselves. Instead of being supported, we were left in a perpetual state of damage control. HOA boards are volunteer positions, and no board should have to micromanage a management company or clean up persistent administrative failures. Unfortunately, that became our reality with Associa Carolinas. Save your community the unending frustration and expense we experienced. Based on our firsthand experience, I would strongly recommend looking elsewhere for professional association management.

Experiencia fantástica: Mariah Ripken is excellent for Del Webb. While I do not live in her community, I do interact for the Del Webb golf scramble fundraiser. She has been very communicative, efficient and pleasant. Associa is lucky to have her as part of their team. Update for 2025: this is my third year golfing in the Del Webb Scramble fundraiser organized by Mariah and each is better than the last. Mariah is in touch with her "constituents". She has a great grasp of what such events need to be successful.

Experiencia fantástica: We thoroughly enjoyed the 3rd annual Del Webb Golf Tournament held at Lochmere Golf Course. Mariah Ripken and her team do a terrific job with every aspect from organization, food, prizes, award recognition-all with a big smile and friendliness. Big thanks to everyone involved including the staff at Lochmere. Already looking forward to next year!

Experiencia fantástica: Mariah is awesome. Glad she’s part of your team. She is the best part of Carolina Gardens

Experiencia fantástica: Thanks Mariah Ripken for organizing another fun day of golf at this year‘s Del Webb scramble. Always fun, well organized and it’s great that the net proceeds help people in need.

Experiencia fantástica: Mariah is a rock star! The third Del Webb Scramble was a huge success thanks to her talent and dedication ❤️ We are so fortunate to live in Carolina Gardens and to have Mariah and Jim as our lifestyle directors!

Experiencia negativa: The spa has been broken for almost a month. There is no word on when it will be repaired. This is not a new problem as it has had multiple issues from the beginning. There is no reason for a new hot tub to have experienced this many problems unless it was faulty from the start or was installed improperly. This needs to be addressed and the residents need to be informed as to how this will be rectified.

Experiencia fantástica: I have been working with Mariah to start a camera club. She has been wonderful in helping me find dates and times that we could meet. It's been a total A+ in my book.

Experiencia negativa: I have an unresolved experience at Four Seasons at the lakes of Cane Bay in Sumerville South Carolina. I sold my house there and prior to closing on April 30, 2025 I asked Krista Dorris to stop the draft of the $300 per month HOA fees. On May 5, 2025 another $300 HOA fee was drafted from my bank. When I learned of this I called Krista and she said it wouldn't be any problem that they would refund the $300 fee. I've been going back-and-forth for six months now without any resolution whatsoever. Krista and Dawn Taft refuse to respond to my emails and phone calls for the last three months. This is a simple matter that clearly shows up on the account history that Dawn sent me but they don't seem to want to send me the money. They even contacted the closing attorney that closed the sale on my home and told me it was his responsibility when it's clearly an Associa problem. I am attaching a photo of the account history that Dawn sent me on August 7, 2025 showing the deduction after I had closed. I would be happy to forward the email chain and any other information necessary to resolve this.

Experiencia fantástica: Mariah Ripken is a great help to us here at Carolina Gardens. She is quick to respond to questions. She does a great job of keeping us all informed about events.

Experiencia fantástica: As a resident of Carolina Gardens, I'm so grateful for the amazing staff that provide activities, classes, events, clubs and groups for us. Special thanks to Mariah Ripkin and Stacy Cole...you are the BEST!!!

Experiencia fantástica: Brittany was fantastic in helping me register my mother as a member. It can be overwhelming with all of the new services, new profiles, and accounts so her professionalism and kindness in providing assistance was greatly appreciated.

Experiencia fantástica: Being a newcomer to the community, I wasn't sure how to get HOA approval to have my backyard fenced. Michelle and Alison were very helpful in talking me through the process. Alison pointed out that my application was missing a required form and went the extra mile to provide me a copy of what I was given at closing. Our fence is now in and we are all very happy with the result...particularly Buster, the dog@ Cheers...Ed

Experiencia fantástica: I have been living at Carolina Gardens for 21/2 years now. Mariah Ripken is a wonderful, caring asset to the entire community. She always greets everyone with a smile and is always on hand to help with anything. She most recently was a HUGE help in getting another idea implemented to continue enhancing the social lives of everyone in the community.

Experiencia positiva: I recently purchased a home in Carolina Gardens, which is managed by Associa Carolinas. Overall, I'm glad I bought here. However, there is one item that causes me and other residents here a lot of aggravation. A big reason I bought a home in this community is for the social activities, mainly the classes (dance and strength training). The way it is set up, registration opens at 7:00 a.m. one week in advance of each class. The most popular classes, usually get filled by 7:01. So as a retired person, I set my alarm for 6:55 a.m. Mondays through Saturdays, so I can register for the classes I want to take. I'm competing against other residents, to try to get a spot in the classes. I've discussed this with the on-site Associa Carolinas management people. I've been told to not worry about it because there are usually last minute cancellations. I don't want to put my life on hold, hoping a last minute opening will come up. I've been told they used to open class registrations at midnight, so 7:00 a.m. is a better option. I wasn't happy with either of those answers. I wish the Associa Carolinas management team took the time and made the effort to work with residents, to come up with a better setup. There is a $40 pass for unlimited classes. Many residents register for a bunch of classes and then often don't cancel. They just don't show up for the classes. Until that is addressed, I don't see the situation improving. There are so many residents here who compete to get a spot in exercise classes. It's not right that in our retirement, we need to set our alarms for 6:55 a.m., six days a week, to take classes. Lots of residents have told me they have given up on taking classes because the classes are filled before they get a chance to register. I do hope Associa Carolinas will work on a better system, so all residents will have a fair chance of registering/taking classes here.

Experiencia fantástica: Mariah and Jim are Wonderful! Can't say enough - They are always pleasant, go out of her way to help and are excellent at planning fun events! What a great team !

Experiencia fantástica: Brittany is always quick to respond to calls and texts. She is always pleasant and professional and she makes things happen!

Experiencia fantástica: Our Lifestyle Director, Mariah, and associate, Jim, are an absolute pleasure to deal with at Carolina Gardens. They are engaged with our community, and we are very fortunate to have them manage our activities. They are responsive and so personable. I hope they are around with us for a long time to come.

Experiencia negativa: dana scott continually revokes pool privileges. seems she has nothing better to do than watch the cameras from 175 miles away. my guest was being intimidated by outsiders demanding she open the gate. instead of those aggressive men being the problem for bullying an older woman, my privileges are revoked for a month. i hope dana can find something more fulfilling to fill her void

Experiencia negativa: Alison Maxwell has the worst customer service personality and shouldn’t be the face of Associate Carolina. I’ve had 2 terrible experiences trying to deal with her. My current issue is still open and she has decided to just stop communicating with me. I have several emails unanswered over 2 weeks, and when she did communicate many of her answers were mistruths and stalling actions. This issue is a common complaint with homeowners in the community. At a time when the community is about take over from the builder it doesn’t bode well for Associa to stay out management company if Alison remains I would give her Zero stars but that is not an option.

Experiencia fantástica: Mariah is an amazing lifestyle director for our community and is extremely responsive to inquiries and requests. We are so lucky to have her!

Experiencia negativa: Just wanted to leave an honest review to this HOA. Anyone looking to move to Goose Creek SC, “Lake-Views Commons” manage by Dana Scott my experience as an owner please don’t do it. This HOA would make you life miserable, I had contacted property management for roof home inspection inquiries they lie to me never showed up never answered my email. I contacted main office at Charlotte NC, I was on a recorded line speaking with customer service they also lie to me never got back with me never answered my questions. Is frustrating also the community pool is a disaster, old bathrooms everything is dirty is a health hazard. They need to remodel the pools. HOA sadly increases every year, I never understood where they putting this money since our community pool is poor maintained and potholes on the street, no idea why the regiment fees are so high is nothing is well maintained. Is so frustrating, rude property management terrible service. I was so disappointed. Good place to leave convenience area but HOA is the worse’s . Our property management would never do anything for us as owners, they only there to fine us I feel like I was being judged when I used to live there. They constantly looking for mistakes and then fine you. Please stay away from this area my kindness recommendation.

Experiencia fantástica: I just want to say how amazing Brittany Clark is at her job. Not only is she professional, kind, courteous and a hard worker, she goes above and beyond to help the residents at Carolina Overlook. She is part of our family and we hope that we are able to make many more memories with her.

Experiencia positiva: Brittany Clark, Lifestyle Director at Carolina Overlook is doing a great job. At times she goes above and beyond to make sure things are running smoothly.

Experiencia fantástica: I want to thank the HOA especially Alison for the prompt response to my landscaping project. Alison is always a pleasure to work with.

Experiencia fantástica: Exceptional Service from the Lifestyle Director at Carolina Overlook- Mrs. Brittany Clark I had the pleasure of working with the Lifestyle Director at Carolina Overlook, and I am thoroughly impressed by her outstanding work ethic and meticulous attention to detail. From the moment I reached out, she was incredibly helpful and attentive to my needs. She took the time to listen carefully to my questions and provided thoughtful answers, ensuring I felt supported throughout the process. What truly set her apart was her proactive approach. She not only addressed my immediate concerns but also offered valuable suggestions for aspects I hadn't considered, demonstrating her deep understanding of the community and its offerings. Her ability to anticipate needs and provide comprehensive information made my experience seamless and enjoyable. It's clear that the Lifestyle Director is dedicated to enhancing the resident experience at Carolina Overlook. Her professionalism, responsiveness, and genuine care for residents make her an invaluable asset to the community. I am grateful for her assistance and look forward to continuing to engage with the vibrant lifestyle she helps cultivate at Carolina Overlook. Thank You Mrs. Cheryl Hunt

Experiencia negativa: Absolutely pathetic… Racial graffiti all over one of the tunnels of my community, and it's been there for a month, nothing has been done, and our "representative" will not respond to my emails anymore because I've been persistent, but always in a professional way. This is something it should've been taken care of within 24 hours. Sad...shows how much they care, but they certainly take your money right away every quarter

Experiencia fantástica: I have lived in Davis Lake for 14 years, and Associa is the third HOA management company in that time - and by far the best. Our community is being taken care of in a way it should be without being overbearing (like Highland Creek). Derrick Hoyle is our manager and he has always been friendly, courteous, responsive, and exceptionally helpful and thoughtful. I am so grateful for his service to our community and hope he stays with us for a long time!

Experiencia fantástica: Managing a community over 850+ homes is no small task and Derrick and Associa make it look easy. We had such frustrations dealing with previous management companies until Derrick and Associa came long! I appreciate their commitment to the community, their ability to listen to feedback, enforce rules, but also have common sense. Kudos to Derrick for being an extension of our community.

Experiencia fantástica: Davis Lake is a great community, in part to the hard work and attention to detail by our Associa manager, Derrick Hoyle. He’s responsive, easy to talk to and work with, and dedicated to upholding our HOA rules for the good of the neighborhood.

Experiencia positiva: Alison, the Community Association Manager @ Carolina Gardens was nothing short of a breath of fresh air. Professional, kind, warm, friendly, and engaging. She is definitely in the right job as a front-line role model for the organization.

Experiencia fantástica: Today I met with Britney Clark of Associa Carolina’s. Britney is very well informed as the lifestyle director of Del Webb’s Carolina Overlook. She made our meeting very pleasant and memorable.

Experiencia fantástica: Brittany at Carolina Overlook is doing an amazing job! We are so impressed with all the activities she has arranged for us. I give her a 5 star rating and can’t wait to see what else she has planned for us!

Experiencia fantástica: Just had a delightful conversation with Brittany. I found her to be amiable, knowledgeable, and receptive to suggestions. Hope to work with her further.

Experiencia fantástica: Alison and Michelle have been great to work with on my home projects! Both have exceptional customer service skills which helped me navigate through the home modification process. A job well done!

Experiencia fantástica: As new residents, Alison carefully directed us through HOA guidelines in order to get our potential patio approved. We appreciated her guidance!

Experiencia fantástica: Working with Alison was great! She was readily available to meet in person and all our questions were answered in one visit. It was a painless, pleasant experience.

Experiencia fantástica: My family and I love living in Davis Lake! The community is very friendly and accessible. The HOA is reasonable and works hard to keep the neighborhood looking nice and to have periodic community activities for connection. Derrick Hoyle is the Community Manager. He has been fantastic with helping my family and I take advantage of all Davis Lake has to offer for community life. He's responsive and professional. It's been great!

Experiencia negativa: I would not recommend them - we are searching for a new hoa mgmt firm. We notice that tickets are often closed out without resolution and it’s very difficult to reach your community manager. We would go with a smaller firm next time.

Experiencia negativa: Have contacted them numerous times. New subdivision in Summerville SC sweet grass Station. It's been almost 5 months and lawn maintenance is supposed to be done weekly and nobody has touched my grass in 5 months.

Experiencia fantástica: Brittany Clark at Carolina Overlook is a wonderful Lifestyle Director. She has so many great ideas, and the execution of those ideas is always perfect. It's so nice to see the calendar full of interesting and exciting events. As a person who started a photography group, I can say that she's helped me navigate the ins and outs of running a group which is much appreciated. Thanks Brittany!

Experiencia fantástica: Our Lifestyle Director- Carolina Overlook by Del Webb, Brittany Clark is awesome. She is constantly looking for new experiences for our community residents. She is responsive to suggestions and always smiling!

Experiencia fantástica: Alison has been very helpful while we are learning the Del Web culture. She is a great asset to Carolina Gardens.

Experiencia fantástica: Alison Maxwell continued to follow up on my concerns. Got the green light for my landscape enhancements. Thanks again, she’s a keeper.

Experiencia fantástica: It’s a great having Jessica Stovall at Carolina Overlook in Clayton NC. She cares about others and wants to help. Having looked at an issue, coming up with a solution and following through to completion makes us fortunate to have her on our team. We want to thank her for taking time and lending support to our community. Charlie and Cathy

Experiencia fantástica: VERY GOOD !!!! She took the time to answer all my questions and gave a clear understanding on the current events and the one she is planning in the future.. I felt very good about what's to come and look forward to attending and contributing to our community.

Experiencia fantástica: Mariah is always very helpful, and always has a smile! She’s a pleasure to work with, and a great asset to our community!

Experiencia fantástica: We are enjoying Carolina Gardens very much. We are coming up on 1 yr in our new home. We have become active in many of the activities and functions at the Manor. Mariah is very active and efficient setting up events. She communicates to all involved. I can see that she really likes her job and community. Mariah is a pleasure to work with be around. Pat D

Experiencia fantástica: Mariah is always finding activities for our clubhouse. She comes up with fun things to do that are new. She is always arou n d for any questions. Great hire.

Experiencia negativa: One of the most frustrating HOA experiences I’ve ever had. This company recently took over our neighborhood’s HOA, yet I was never informed of the change. I only learned about it through a neighbor. Over the past month, I’ve sent multiple emails with no response. I’ve also called customer service three times, only to have my messages taken but never returned. Today, I finally received an email from their "vice president" stating that my account was sent to collections—despite never receiving an invoice due to their failure to update my mailing address. This level of mismanagement and lack of communication is completely unacceptable.

Experiencia fantástica: I had the best experience with Jessica Stovall. She was most helpful with many areas on our website and what I had to submit for approval. I appreciate an HOA, and we do need to keep our property beautiful. Thank u Jessica.

Experiencia fantástica: Brittany is fabulous. I can't believe she gets done the amount of things she does. This most recent effort went above and beyond. Additionally she is so open to feedback. She's a keeper.

Experiencia fantástica: Mariah is great she welcomed my family with open arms. I appreciate she gave me the opportunity to entertain the residents.

Experiencia fantástica: I’ve been working with Alison regarding a puppy proof fence for my small dog. It has been easy to communicate with her, I get responses from her very quickly and she is a very pleasant person. I’m happy she’s here to help Carolina Gardens residents.

Experiencia fantástica: Alison Maxwell and Lori Michelle Jones provided excellent service in getting my fence request approval done. Because I’m a new homeowner and my account wasn’t set up in their system, I had to submit paper copies without an account number for their review and approval. When I followed up a few weeks later, Alison reviewed my submission and noticed how long I had been waiting. She immediately approved it and provided a temporary email verification of approval the next day so I could get the job done. We appreciate all the help from Alison and Michelle, great job!

Experiencia fantástica: I just closed on my home in January 2025. Alison Maxwell was very helpful in getting me set up with paying my monthly HOA dues. I appreciate her knowledge and responsiveness! Thank you!

Experiencia fantástica: Brittany was very easy to work with. She was considerate of our needs. She provided necessary details to make the event successful. Thanks Brittany.

Experiencia fantástica: Mariah Ripken, the Lifestyle Director with Carolina Gardens at Del Webb, does a great job! She's responsive, keeps all the details straight, and services her community at a superior level of competency and flexibility. We could not have asked for a better director. She's the best and keep up the great work!

Experiencia negativa: My neighborhood is under this new HOA management co., and less than two months in others and I are already experiencing several issues here in Goose Creek, SC. The next HOA meeting will be filled with upset owners.

Experiencia fantástica: I had an issue with my wife not receiving community email notifications. So, when I crossed paths with Mariah Ripken I enlisted her help. Within one day I received an email from Mariah with the solution! (Ckeck SPAM folder and un-SPAM any associated emails.) On a second note, a few nights ago my wife,and I went and saw Jersey Joe's singing presentation. We loved it. Mariah did a great job making it possible. .. And she was a good sport doing some leg kicks for the New York New York song (as a back-up dancer). Way to go Mariah!

Experiencia fantástica: I wanted to thank Mariah for going beyond for a resident. I signed up on the waitlist , with the computers being wacky & me not getting the email she put me in which I so appreciate it. I guess from past experiences with classes that we couldn’t get signed in for some reason ? We’d give her a call she’d say No Problem.Then it didn’t pick up the plus one so she told me she would take care of it. I thought that was so sweet of her -,I really didn’t want to go by myself. Mariah doesn’t make me feel like I did something wrong,which I probably I did. She just makes it right & I appreciate that.

Experiencia fantástica: Brittany was very helpful getting my wife and me signed up and running on Club Express. I really appreciate her friendly, positive spirit.

Experiencia fantástica: I want to highlight my recent experiences working with Mariah. She has been incredibly thoughtful in working to find solutions that benefit the community as a whole while also working with groups and leagues to address their specific needs. Great job Mariah.

Experiencia fantástica: I am starting a technology club for the Carolina Gardens community and Mariah has been super helpful in guiding me, providing the resources I need and making it successful. I am thrilled to have her involved she is a great resource!

Experiencia negativa: Terrible company practice. Sent out welcome packets and dues booklets with incorrect homeowner information. They do not respond on TownSq app, no one at the call center knows what is going on. I put in a name request change on my user account its been 4 weeks and no follow-up. They also lost my dues check and will not follow-up via the app they require us to use. They interviewed extremely well but I would not recommend hiring them as your management company.

Experiencia fantástica: Brittany always responds via email to any concerns, questions in a very timely manner. Brittany always presents a very positive attitude while interacting with residents.

Experiencia fantástica: We live at Carolina Overlook, just outside Clayton, NC. It’s a new community so it’s still somewhat small, but growing quickly. We have been impressed with the quality of life here. Our Lifestyle Director, Brittany, is fantastic, programming all sorts of activities for us. Additionally, we really appreciate the work of our Community Manager, Jessica. Because our development is still in early stages, the developer overseas the HOA board. They have been responsive to questions, and open to suggestions. We are very happy with our decision to move here.

Experiencia fantástica: It's now been a year since I moved i to Carolina Overlook. The "growing into" pains have been minimal and the fun and fulfilling times have been plentiful. I am so blessed with wonderful neighbors and with a broader community that comes together to learn new things, help and support each other and enjoy camaraderie together. Brittany Clark, our Lifestyle Director, has been on this journey with us and has been so helpful to so many of us as we settle in. She has worn many hats over these last several months and continues to do an excellent job for our growing community.

Experiencia fantástica: Brittany Clark has kept this community up-to-date in all happenings and events as it grows in size. In particular, our Toys for Tots campaign raised more than two hundred toys for underprivileged children. Her weekly news/events forum made everyone aware of our program. THANK YOU, Brittany, because many kids will have a brighter holiday season as a result of your continued efforts.

Experiencia fantástica: Allison Maxwell consistently creates a positive and engaging community atmosphere keeping us informed about community updates as well as building a supportive and inclusive community. Carolina Gardens is a great community for everyone to interact if you so desire and Allison has created that space.

Experiencia fantástica: My experience in applying for a modification was so easy and very positive. Alison Maxwell made the process move along very quickly. I am very pleased with my experience.

Experiencia fantástica: Carolina Gardens is sooo fortunate to have Mariah running the show here! She far exceeds in all her job responsibilities… and, how she remembers everyone’s name amazes me! Thank you Mariah for all you do!!!

Experiencia fantástica: We live in Carolina Overlook in Clayton and we absolutely love it! We have been in our home seven months and find the community to be well run and we are especially impressed with Lifestyle Director Brittany Clark. Brittany has worked tirelessly to create a full calendar of events for the community that offers something for everyone. I have worked closely with her on some outreach projects and she is open-minded and provides valuable input. I look forward to our permanent amenity center opening and Brittany getting additional help so she can have a little more work-life balance.

Experiencia fantástica: My appreciation for Brittany as the professional, thoughtful and conscientious lifestyle events coordinator at Carolina Overlook, is tremendous. Her approach to offering fresh and fun event ideas for our 55+ community, is equally, astounding and appreciated. The hours she spends in research is evident as she truly puts her heart and soul into everything she does. She works diligently to coordinate and build valuable rapport with vendors and other area events/activities coordinators to enhance our community and create a sense of friendship, respect and unity. Her hard work and dedication to the community she serves is commendable. It’s obvious she loves what she does and strives to provide a plethora of fun-filled, enriching activities for all of us. Thank you Brittany for the level of commitment and dedication that you demonstrate every day. It’s wonderful to have such a proficient and caring lifestyle event coordinator. You are AMAZING!!!

Experiencia negativa: I have a signed sales contract at Carolina Gardens, Del Webb, Fuquay Varina. I've tried to reach Alison Maxwell, the HOA contact person for 9 days. I've emailed, left voice messages, reached out to Carolina Gardens sales office (who send me back to Alison's phone/email), and still I can't get a response. Who can I reach out to for questions regarding a ARC request for installing a fence.

Experiencia fantástica: Alison has always gone above and beyond when it comes to helping us with what ever we need. She always has time when we need answers. Great Job Alison ! Dave and Maria K

Experiencia fantástica: Mariah Ripken is always a joy to work with. She listens to people’s concerns and takes action. She always has a smile and remembers everyone’s name. She provides a huge service to the community.

Experiencia negativa: Associa is not a quality management company. Employees are inexperienced and learn on the job. Do your homework and obtain feedback from HOAs that have employed Associa before making a mistake. I am not sure how they rate 4.8 out of 5 when you read all the negative reviews that have been submitted. Something is definitely not right here.

Experiencia fantástica: The Clubhouse is amazing, with the indoor & outdoor pools. The Gym is very well equipped and game rooms and meeting rooms are awesome. The best part is the variety of Lifestyle activities available to all the residents. We’re very fortunate to have a super cool Lifestyle director in addition to all the other great staff.

Experiencia fantástica: Our HOA management just transitioned to Associa Carolinas and already has been a million times better than our previous HOA management. Fernando was super responsive. It’s amazing to see a management company actually do their job.

Experiencia negativa: Extremely frustrated and disappointed with the lack of professionalism and response time of emails and requests from Alison Maxwell. It is unacceptable to have to wait more than 4 weeks for a response on more than one occasion for the same issue. I would give zero stars if possible. Extremely poor management!!

Experiencia negativa: If I could leave 0 or negative stars I would. First off, my property has been so poorly managed, that I've sold it rather than continue dealing with these people. There is only a hotline number, to get in contact with a property manager you have to ask the hotline to have them call you, which they never will, or email them, which they will respond saying they will call you, and, you guessed it... never will. Kathryn Thompson and Amber Christian were the points of contact given to me. I have found them both to be negligent and inattentive to the needs of the owners of their properties. I have been charged multiple late fees due to a lack of proper billing, which I tried to get sorted for months, if not years honestly. I gave in and paid them just to be done with it honestly. I would never wittingly do business with this company again.

Experiencia fantástica: Alison Maxwell was so helpful resolving my problem with the monthly dues. It was MY problem and she understood and resolved it for me. I couldn't be happier with the service I received. Thank you, Alison!

Experiencia fantástica: Mariah is very good at what she does. She’s very helpful making sure everything in going well with all our programs. She’s our “Jane of all trades”! Thanks for all you do.

Experiencia fantástica: Shout out to Mariah Ripken!! I had another fantastic dealing with Mariah. I wanted to set up an entertainment event for our community. Mariah talked me thru several option and opportunities and we settled on a coffee-shop-like venue. It worked fantastically and we collected a lot of donations for the local food bank. She is very creative, very inclusive and just wants to help us all enjoy life. Great Jaob!

Experiencia negativa: I have purchased a house within HOAs for almost my entire adult life and never had a problem. This has got to be the worse company we have ever lived under. There is absolutely NO inclination to be transparent with the residents whatsoever. We are a 2 year old part of a larger community in Durham where we were promised through advertising brochures and our contract that the outside of our homes, including landscaping would be provided care as a rationale for taking an extra $75 above their already 300+$ typical that everyone else in the community pays. Thus far, in 2024 we have trees on the common grounds that have been dead for the 2 years we have lived here. Our grass was cut about 6x all spring and summer....and, to add onto that, in the true sense of "transparency" the yard manager thought we were idiots and kept giving us a weather forecast instead of just stating the truth. We have not gutters cleaned (something we need to do AT LEAST twice a year in North Carolina....) in 2 years even though 1 year ago, they had to repair everyone's roofing because there were trusses that were never secured and leaks and everything else. Ya think there might be debris that fell from the guys on the roof. Nope. It has gotten so bad that my husband and I and some of our neighbors went out to purchase our own lawn mowers. We moved to this community BECAUSE they said we didn't have to take care of the outside. Last week we found out....we didn't have enough funds in our account. WHAT? We are paying YOU what YOU asked for and paid EXTRA on top of that for you to take care of the outside of our property and yet, you are not fulfilling your side of our contract. I'm no legal eagle, but I'm pretty confident that nullifies the contract completely! Don't worry everyone though....because right after we were told that we don't have enough money in the HOA account to take care of the outside of our homes we were reminded in another "newsletter" the regulations on where we can and cannot fly voting related garden flags on our lawns. PHEW....thank GAWD we pay such exorbitant monthly fees to have an HOA try to tell us which planters we can and cannot use, if we want to place hardscape on our property, where we can and cannot place garden flags including how large they are "allowed" to be and how many feet off the curb they "must" be. Last year we proposed around the holidays, that our community start looking to be inclusive of all of the cultures who share holidays around the same time.... THAT too was regulated back to the same ole, one religion dominating the entire universe. AND...some of the houses looked like the Griswolds house threw up Christmas...and yet...no regulations...no rules...nothing. So, apparently this company feels entitled to rob people of their money, not provide the services they say they provide, but yet subjectively decide when to enforce regulations and when not to enforce regulations in the moment. YES. We are moving after believing our home was the last home we would ever purchase for retiring in place. But, this company is robbing us blind so that they can dictate what our outsides look like. I am literally posting this on every blog, website, social media platform that I own. Best of luck everyone. Can't wait to see the inclusive nature of the holidays again this year. GET EDUCATED EVERYONE!

Experiencia fantástica: Mariah is the absolute best! Always courteous and on top of the pulse of the community. She does an excellent job and is a pleasure to work with!

Experiencia fantástica: Thanks to Mariah for organizing and coordinating the Del Webb communities golf scramble. She has been very helpful and responsive in getting our foursome registered.

Experiencia negativa: Hey there! This is your friendly neighbor at Tremont Station. Just checking in as my pregnant wife and I and eight (8) of our neighbors are on hour 14 of no water and counting! No, there isn’t a burst water main or a natural disaster in our area. The only disaster here is the person at Associa Carolina that forgot to pay our bill. You’re probably thinking “well at least the good folks at Associa handled the situation with prompt communication and swift action, right?” Unfortunately, no! The communication from Associa has been as good as my parents before the divorce! Plus, we spent a collective 7 hours today resolving the issue with our neighbors. Anyway, just wanted to send our best from the driest houses under Associa Carolina management. I hope all is well with your indoor plumbing. Lukewarm regards, The thirstiest neighbors you know

Experiencia fantástica: Thank you so much for your team's upcoming approval of our mini-split system. Naturally, we will not call Maynor to start the project until we receive final approval. Gayle and I are looking forward to using our sunroom year 'round in comfort. Howard Ravit

Experiencia fantástica: I recently met with Alison to discuss an improvement with my property requiring Architectural Control. She demonstrated a thorough understanding of the issue and explained in detail the steps I would need to take. I was very pleased with the experience.

Experiencia fantástica: I can’t say enough good things about Mariah Ripken. She is incredibly kind ( checking in on all of us during illnesses, after injuries, etc), very inventive ( our activities are fun, and she really adapts to the desires of our community), and so perfect at her job. She deals wonderfully with a wde array of personalities within our community, always with equanimity and humor. She makes a difference, every day. My husband and I both are delighted that she takes care of so many needs in such a spectacular way.