Westward360

Negative experience: Zero stars if possible. Westward is the worst management company I’ve experienced. The Pebblewood Ln complex in Naperville receives little to no maintenance despite the excessive fees residents pay. Poor service, unresolved issues, and terrible management overall. Avoid this company if you can.

Fantastic experience: I called for assistance getting my assessments squared away following the recent changes for the new fiscal year. I had both a credit balance on my Garage space and an amount due on my Condo itself. Christine was patient, respectful and capable - guiding me through the necessary portal process and then stayed with me until it was completed - including notifying the accounting department to transfer the credit from my Garage space to my Condo. Confirming emails assured me it was done properly and that I was all squared away. Best experience I have ever had with Westward 360 - and it was thanks to Christine. Jerry Sego Mill Crossing Condominiums

Negative experience: If I could leave a zero I would. I have been trying for a month to have my patio door replaced. I filled out the required forms and emailed/calked multiple times as has our vendor to make sure they have all the documents they need. Not a word. Our request has not even been logged in for board review. Waiting for yet another call from them. Additionally to their unresponsiveness they do a terrible job w snow removal. Worst HOA management company ever.

Negative experience: Horrible communication horrible website portal I am a homeowner and they walk around properties looking for an excuse to fine you Their board meetings are nothing but a bunch of clicky bullies Update: They also levy false charges against homeowners along with the President of the board in Remington lakes and her co-horts

Fantastic experience: Paolo Sison was a tremendous help in clarifying information for me over my HOA payments. Thank you Paolo!

Negative experience: Rude! Extremely unprofessional. Borderline predatory that’s like most HOA’s though. Lol joke of a business.

Negative experience: Can't imagine anyone providing a 5 star review. Their customer service department is obviously oversees as you cannot understand anyone that answers the telephone - their "Contact Us" button on their website does not work and nobody at the local office is answering their phones. Unacceptable and disappointing.

Negative experience: This is the worst management company I have ever delt with. Every time I contact them about a maintenance issue I am told it is my responsibility (including changing light bulbs in common areas). I waited over a year & a half to get the front stoop repaired up to code. I had to make a stink in person at a meeting because while front stoops were being replaced mine wasn't on the list (I had email & minutes documentation requesting the repair) There is still a broken window in my building that I notified them about last year. Currently I have been fighting with them since March of 2025 about insurance declarations. They send me violation notices that they have not been submitted so I submit another one. I think I am up to 3 submitted from my insurance broker and 6 from me. Every correspondence is computer generated. I go to the office & no one is there. It is completely empty so I just wander around an empty office. As of yesterday morning I received another violation for declarations not on file. So far I have sent 3 by email & tried to deliver one in person (why I was wandering around an empty office), I also had my insurance agent send one. I'm tired of dealing with the total nonresponsiveness of this company. EDITED TO ADD: If you try to call them all calls are forwarded to a call center in the Philippines.

Fantastic experience: Elisabeth and her team got us up and running after a day with no water and heat. Thankyou for acting quick.

Negative experience: Absolute nightmare—Avoid if you value your time or your home sale If I could give zero stars, I would. We are currently two days away from closing on our condo, and the entire sale is in jeopardy because Westward360 is either too incompetent or too indifferent to provide basic financial documents. Our community manager, Elizabeth at Old Coach House of Sawmill, has been part of a total breakdown in service and communication. Even after paying a $700 "rush fee" to ensure these were prioritized, we have been met with nothing but silence and excuses. Real estate professionals roll their eyes when they hear this company's name because of their notorious reputation for failing to provide documents on time. We have literally had to do their job for them, spending our own time tracking down former board members and neighbors to find PDFs because Westward360 can’t seem to locate their own records. Their negligence is staggering. If you are an HOA board considering this company, stay far away. They are a massive liability to homeowners and a barrier to basic real estate transactions.

Negative experience: Not happy with hoa services. Snow removal is very bad. Snow is removed at the end of the day. Meanwhile people here at the property have to walk through snow in the walkways and the snow plows leave huge snow piles in front of garages. Also the landscaping company DOESNT remove leaves before winter. They leave all the leaves on the grass so they can blow into our garages all year long. HUGE issue. What am I paying for again?? This hoa gets a 1 star. The customer support said it’s not their responsibility to remove leaves and that we are responsible for blowing our garages out.

Negative experience: 7413 Brookdale Dr in Darien, IL the worst management I ever experienced. I am writing this here because I don’t know where else to write a complaint. So our pool hours are 9am to 9pm and it’s NEVER EVER open at that time. Sometimes opens at 11am sometimes at 2pm! Also management at our location NEVER responds to emails or when it responds it’s always short and not specific answers like how specific questions are! Try to call Westward360, they are really responsive and helpful and nice to talk! Still waiting to see what’s going to happen to management at our location. So disappointed! (The pool is just one in tons of reasons, I can write here bunch of reasons, and also have proofs for that). Second picture was taken on August 8. Not sure why the phone didn’t show that.

Negative experience: I am writing to express my deep dissatisfaction with the way this Homeowners Association is managed. If it were possible to give zero stars, I absolutely would. The rules and restrictions imposed are not only excessive but often unreasonable. Residents are not permitted to plant flowers or maintain any greenery, as doing so results in a fine. The justification provided — that weeds look more “harmonious” — is both absurd and disheartening. Additionally, we are not allowed to place anything outside our front doors, again under threat of fines. Parking is a constant issue. If a household owns more than two vehicles, there is virtually nowhere to park. Guest parking does not exist. Parking near the houses is prohibited and strictly enforced through towing, and the limited street parking is always full. Attempts to contact the HOA regarding these issues have been unproductive. Emails and phone calls are frequently ignored, and when someone does respond, it is with empty expressions of sympathy and no real action. For instance, I submitted a complaint after local children destroyed flowers my mother had planted near our home — no action was taken. In the evenings, children often set off firecrackers that sound like explosions. This is especially distressing for Ukrainian refugees in the community who have fled war and are sensitive to such sounds. Again, no measures have been taken to address this issue. Despite doing very little in terms of maintaining the property or providing services, the association continues threatening to charge residents for every minor infraction. This level of mismanagement and disregard for the well-being of residents is unacceptable.

Fantastic experience: As a newer board member, experience was not on my top 10 working with management companies. 360 was my first choice to replace our previous management company because the rep I worked with was very informative and patient with our questions etc. Also being a smaller community it wasn't easy finding association management companies and 360 seemed to care. I believe we made the right choice and with so many beneficial changes being made, some financially painful, but we needed to rectify past management company deficiencies quickly and 360 worked with us every step of the way. Very pleased with 360!

Negative experience: Bristol Bay. Just trying to get a card for the clubhouse. Phone calls go nowhere. Emails not responded to. Been trying over three weeks to close this out but am unable. Don’t have my property information but I have lived here 17 years paying dues. An update. 2 weeks after my original post there is a reply here with an email. I had emailed that person the same day as this original post as I had seen the responses in the past. I did end up closing the issue but it was repeated emails, texts, and phone calls following up with people that say they are going to do.

Negative experience: Key fob to Mill St condos pool is not working. First notified HOA on 6-6-25. No response. 2 more emails later, and 4 phone calls - still no response. HOA # lands you in a call center, and you cannot talk to anyone local. After my 7th attempt to get this resolved, It was suggested to me to physically go to the HOA office. Unprofessional and very poor service and communication!

Fantastic experience: We’ve had the pleasure of working with Elizabeth O. as our dedicated property manager, and she has exceeded every expectation. Elizabeth’s follow-through is unmatched — she’s responsive, dependable, and ensures nothing falls through the cracks. Her organization and attention to detail have brought a new level of efficiency to our community. What truly sets Elizabeth apart is her ability to navigate complex issues with professionalism and grace. Whether it's coordinating vendors, handling urgent concerns, or proactively addressing owners needs, she brings clarity and calm to every situation. We can always count on her to be informed, solution-oriented, and transparent. Elizabeth has been a tremendous asset to our property and community. We’re incredibly grateful for her partnership and would recommend her without hesitation to anyone in need of exceptional property management.

Fantastic experience: Support from our Westwood rep for our HOA has been excellent. Our team always feels our HOA is a priority……very responsive rep.

Negative experience: I'm been having a problem with a squirrel living between the wall by my a/c unit for about 6 weeks and this people don't care I been trying to get the problem fix but no answer every time I call I speak to maintenance people but they never get an answer from the community manager Laura Smith looks like she don't care because she don't have the problem I bet if I stop paying the association fee she might care

Negative experience: If I could give this property management zero star, I would. My dad emailed them a month ago regarding the damages from a water leak in our home and they haven’t been replying. He sent a follow up email and still no reply.

Negative experience: The absolute worst! They do nothing! They don’t even know what’s going on when you call. I’ve been calling for 6 months to get leaks fixed in my basement. I’m pretty sure they removed my last bad review also!!!!! Stay away from them. The absolute laziest people! Black mold in my basement. Which is my son’s bedroom by the way. Fee’s though, they never miss those! You’ll regret it! I’ll take my $1000 in fee’s back.

Negative experience: I have property in Lakewood and managed by them. The property management is notorious. They reply to emails only where there interest lies. For any other email sent from resident for issue or clarification the do not reply. Not an professional company, do not care about residents. The only objective is to make money with no business ethics and professionalism.

Negative experience: We hired a contractor right away to resolve a notification of violation for an HOA. This company does not acknowledge receipt of the information and photos showing the resolution and keeps the violation on your record despite repeated phone calls, messages in the portal etc. They make things difficult even when all you needed to do is a simple payment in the portal system and tell you to send a paper check in the mail instead. Finally had a third party intervene on my behalf. Horrible service, they’re just out to take your money.

Fantastic experience: Teri D is a fantastic property manager! She truly cares about the property and goes above and beyond to ensure everything is running smoothly. Teri consistently finds the best companies to partner with, ensuring that residents have the highest quality services and maintenance. Her dedication to keeping the property in top shape and her genuine concern for the well-being of residents make her an invaluable asset. It’s clear she loves what she does, and it shows in the results. I couldn’t recommend her more highly!

Negative experience: Advocate property management is about the worst management company I’ve ever had the pleasure of dealing with in 27 years. The staff when you actually get to speak to someone are rude and treat you like your stupid. I do have to say they have a really good system of losing documents that are sent to them, then they blame you for their filing system. I thought my previous management company was bad. I would welcome them back with open arms over these people. EDIT. Still the worst management company out there, if you are a property looking for a management company all I can say is RUN AWAY! These people are terrible! 2nd EDIT - I put in a maintenance request for my building, it took a month, and two follow up requests for the same issue before these people ever even acknowledged my request and created a work order for my request. Proving that they do not care at all about the property the “manage” if you can even call manage what they think they do. Still a terrible management company!

Fantastic experience: Have the opportunity to work with Teri Dauksas, on Sedgwick THOA, Mayfair of Naperville and The River Shore of Naperville COA, and we appreciate the professional service, the we always received, We hope to continue serving the properties for many years.

Fantastic experience: September 2024 I would like to update my original review from 2017 of Advocate Property Management. Our association has just undertaken a major balcony project in the past several months. Under the very capable leadership of our property manager Jules Staley, we've just completed a total rebuilding of all the association balconies. This project was a major process that took many man hours. Jules guided the board through the many project aspects including finding a bank for financing, an outstanding vendor whose team did beautiful work (Artist Touch), and dealing with all the village permits and architectural studies. It was daunting for the board to consider this task, but Jules was there to help us all along the way. Thanks to Advocate and Jules for all the hard work! (Updated September 11, 2024) Our condo association has worked with Advocate Property Management for about two years. During that time, our manager and the team at Advocate have helped us handle issues that previous management companies were unable to do. We've reduced our delinquencies, found good vendors, continued on a positive financial path and streamlined documentation and meetings. Managing an association is not an easy task. The team at Advocate does a great job keeping our association on track.

Fantastic experience: Thanks to Shirley Pitsenbarger at Advocate Property Management. While dealing with a recent issue in our building, she stayed on it and kept me informed. It was very comforting to know we had not been forgotten and when the issue would be resolved.

Fantastic experience: Our hats are off to Carmice Barnes, who nailed an email communication to the residents of our townhome community today, regarding potentially disruptive tree work upcoming over the next couple of days! She got it off with short notice, and, at the end of the day! Thank you and Nice job Carmice!! Danada Woods HOA BOD

Negative experience: Worst.Property.Management.Company.EVER! Completely unresponsive to the MANY, MANY issues with Bristol Bay. HORRIBLE at snow removal and landscaping. Complete miscommunication regarding the sealcoating dates this month, leaving a massive amount of residents without access to our parking spaces and garages for several days. A couple people had their cars towed even though they had been told, IN WRITING, that the work would happen on a completely different day. These worthless idiots have NO problem raising HOA fees every year and sending moronic fines for basically using your own outside space. ZERO STARS. Shame on you “Advocate” (NOT) Property Management!

Fantastic experience: Shirley Pitsenbarger always helps me out at Advocate. A real pro who knows her stuff. And very personable as well. Thanks Shirley

Negative experience: No one I've spoken to in my condo development has reported a positive experience with them. The consensus of opinion appears to be that they are rude, unprofessional, and incompetent. I've even heard the same things from residents of another complex they "manage."

Negative experience: Advocate took over managing for the complex I have a unit. They sent me a notice with the balance due they received from prior property management company. I called many times (with no response) trying to explain it, I sent multiple emails that were also ignored; I asked for a response from the Board to Penalty Waiver Request I emailed on February 2024; I never received it, probably it was never presented to the board. Instead of any help they just kept sending me automatic emails with the balance due; meantime I explained with the prior management company how late fees was charged, I email a proof in the form of cleared checks showing that payment were made on time; of course it was also ignored as well as all my emails with the demand for Board response to my request. And so on.... They are not worth anymore of my time, today they sent me another letter with extra $40 charge for "demand letter"; they threatened me with collection agency; since my credit score is excellent I just paid the $290 they wanted. Even that I proved that I made all payments on time, even that I emailed Penalty Waiver Request, even that I asked couple times for response from the Board etc, nobody ever emailed me that response and nobody called me back. I was totally ignored by everybody who checked my emails (if anyone did....); everything looks to be generated by the system.

Fantastic experience: Shirley provided exceptional customer service. In order to respond to my request, it was necessary for Shirley to research my request for the answer. She was very congenial and sincere throughout our conversation.

Fantastic experience: I am writing at this time to tell you. What a great representative you have in Shirley. Pitsenbarger. she is knowledgeable about every aspect of property management concerns. She actually cares about helping the people that call her for help. She is kind patient, and extremely helpful in getting things done. She answers my questions no matter how stupid they may seem and helps me to find the answers I need and she is kind and cheerful, no matter what the problem is that she is trying to solve. And she always seems to solve it quickly for me. Thank you, Shirley and thank you advocate property management of her having people like Shirley work for you.

Fantastic experience: Their staff is friendly and also highly skilled. I was completely impressed with Shirley Pitsenbarger. She was very professional and great customer service. Thank you for your kindness.

Fantastic experience: Shirley always has the answers ! She is always helpful and listens to all our concerns. If she can’t handle a situation, she knows who can. Thank you Shirley !! Have a great day !

Negative experience: This company over charges in the Sedgwick townhomes. They charge you $367.00 a month for water, grass cutting and snow plowing, No amenities and not even a park for residents. Customer service representatives are extremely rude and unprofessional.

Negative experience: Advocate took over “managing” for the complex I live in & I feel like everything has only gotten worse. I’ve sent multiple emails with complaints/concerns that have gone unanswered, including one about slipping & falling on a completely unsalted walkway at my building while pregnant. Apparently they really don’t care about managing the properties that they work for or even responding to the tenants! Fees keep going up though! UPDATE: Here I am yet AGAIN, trying to leave a terrible review for this company. As you can see, someone asked me to email them about my issues. To no surprise, I emailed and hear nothing back for over a month, I emailed again asking what I had to do to get an answer & got “sorry didn’t see your email”. I responded to that and it’s been over two weeks again and I’ve still heard nothing. What a joke…

Fantastic experience: Advocate has been amazing working with Bristol Bay. I've been on the board for many years now, and our property manager Marsha Nolan is top notch. She offers great advice, and goes above and beyond for our community. I couldn't be more pleased with the entire staff and company. If you're looking for a management company, look no further!

Negative experience: I'm disabled and couldn't even get access to the elevator. I followed the rules and made my request with ample time. However, this company thinks they can get away with things like this. This was clear retaliation because I'm calling them out for all their screw-ups. They have been on the job here for almost a year, and they still have accounting issues that they won't explain why they occurred. No apology or anything. For months, I had to worry about where I would get the money to pay what they claimed I owed. It's time we demand help from IDFPR, Hud , Attorney General, and anyone who can help us to get them to stop their inhumane practices. Be sure to call their bonding agent and let them know how you're being treated. Its almost if their job is to make your life miserable. They want us to be divided, let's get together, and fight back in unity. We are not stuck with them. We can remove them or any board that won't follow basic laws. But wouldn't it be easier if they simply turned things around on their own , be professional, make amends, and move on. Wishful thinking, huh?

Fantastic experience: Shirley Pitsenbarger of Advocate Property Management in Naperville is the best customer service person I have dealt with. She is available, listens to your concerns and takes the appropriate steps to manage your concerns.

Negative experience: I am on a condo association board. Advocate is terrible to deal with. No stability in their staff of property managers. Won't come to the property unless you pay them an extra fee. Do not recommend Advocate.

Fantastic experience: I have had great interactions with Shirley whenever I have had to call in for questions. She is always helpful, courteous and polite. I am always relieved to reach her as she provides helpful directions and has always been timely when sending emails to me. I have had to call in a few times and she always comes across with a positive demeanor. I enjoy working with Shirley. She is an asset to Advocate Property Management.

Fantastic experience: Shirley Pitsenbarger is an excellent customer service rep for this company. She is professional and pleasant when assisting and always responds to questions and owners needing assistance. When Shirley responds to requests and needs, we can rest assured she has researched and given correct information. Shirley cares. A professional and knowledgeable customer service rep like Shirley is truly rare anymore.

Fantastic experience: Shirley is top-of-the-line in what she does. If you call her, you know that your issue will be taken care of. She's been with the company for many years so knows the ins and outs of everything. Companies need more employees like Shirley dedicated to doing the best job in everything.

Negative experience: They are virtually non existent. If they do even respond to your work order you are looking at months before any situation is resolved. I've dealt with several management companies and this is by far the absolute worst.

Fantastic experience: I would like to commend Shirley at Advocate property management for her exemplary customer service support. I am a property owner who has had several concerns from doorbell repair to HOA overpayment refund and garage assessment issues Shirley has been very diligent and responsive in returning calls and addressing all of my concerns. Unfortunately, I cannot say that about the rest of the staff there. I have sent emails and left voice messages which I’ve gone on attended: but Shirley is professional driven and simply the BESTat what she does. Shirley is a MAJOR credit to Advocate property management Kudos to you Shirley for your great customer service support professionalism. and unwavering diligence in getting the job done,, You’re a blessing! Condo owner, Claudia Hester

Fantastic experience: Shirley is the best! Every time I have a question or need any guidance on a situation, she has always been such a great help. I email her all my questions because I can depend that she will respond promptly and do everything possible to resolve my issue. Thank you for all your help Shirley!

Fantastic experience: had a problem for 3 months with my hoa payments. visited Shirley in person yesterday and today the problem(s) is/are fully resolved. Life is good, again!

Fantastic experience: Shirley Pitsenbarger is very helpful in answering questions and responds in a reasonable time frame. Thank you Shirley

Fantastic experience: I cannot express enough how delighted I am with the exceptional service provided by Teri Dauksas, our outstanding community manager at Advocate Property Management. Teri's dedication, professionalism, and unwavering commitment to ensuring a thriving and harmonious community have truly set her apart. From the moment Teri took on the role, she exhibited an unparalleled level of expertise and a genuine passion for community development. Her communication skills are exemplary, always keeping residents informed and engaged with the latest updates, events, and community initiatives. Teri has a remarkable ability to foster a sense of unity among residents, creating an environment where everyone feels heard and valued. One of Teri's standout qualities is her proactive approach to problem-solving. She consistently anticipates potential issues and addresses them with a proactive and efficient mindset, ensuring that our community runs seamlessly. Teri's attention to detail is remarkable, and it is evident that she takes great pride in maintaining our community to the highest standards. Teri's friendly and approachable demeanor makes her a pleasure to work with. She is always open to feedback and goes above and beyond to accommodate the diverse needs of our community members. Her genuine concern for the well-being of residents is evident in every interaction, and it truly fosters a sense of trust and camaraderie within the community. In addition to her exceptional interpersonal skills, Teri is incredibly organized and efficient in managing the day-to-day operations of our community. Her ability to juggle multiple responsibilities while maintaining a positive and proactive attitude is truly commendable. Advocate Property Management is fortunate to have Teri Dauksas at the helm of our community management. Her dedication, professionalism, and unwavering commitment have significantly contributed to the success and vibrancy of our community. Without a doubt, Teri deserves the highest accolades, and I wholeheartedly recommend her to anyone seeking an exceptional community manager. Five stars simply do not do justice to the outstanding work Teri consistently delivers. Thank you, Teri, for making our community a truly wonderful place to call home!

Negative experience: I live in a 308 unit Condo HOA. Advocate PM has failed to address the inaccuracies in many homeowners account's, despite our countless calls and proof given to Advocate. We can't speak directly with our property manager, nor do we have access to his direct phone line/ext. or e-mail. Also, mangement doesnt even come on the property to check on major projects. Nothing but frustration.

Fantastic experience: I have lived at the Winfield Square Townhomes for close to 30 years. As we all know the HOA management can change overtime. Without a doubt Shirley Pitsenbarger now with Advocate Property Management has always been kind, available and willing to assist with any questions/issues that I have had. She responds quickly and is genuinely interested in helping resolve them! Thank you Shirley!!

Fantastic experience: I am grateful to Ms. Shirley Pitsenbarger (Customer Service Representative at Advocate Property Management) for her advice, high quality service and her professional expertise. Ms. Pitsenbarger helped to install PVC pipe that moves rainwater away from the building to avoid garage flooding.

Negative experience: I purchased a condo at 1104 n Mill unit 204 in July of this year. At that time I was told I would be given specific things by you - the property manager - in order to get into areas that I am paying for. One of those was a pool key. Which - after 10-15 calls and countless time wasted - I do not have. I also do not have my name on both the front and back buzzer - which I’ve asked for. My unit is unfit for cable bc the wires are haphazardly ran through the ceiling into my front hall closet - requiring me to take alternate measures since they are useless with no power outlet. I had an emergency with my fridge where it was leaking water and called the emergency line. The response that I was given was “call a plumber”. That alone cost me over $800. I’ve had bugs in my building. I have no idea where or if I even have a storage unit. My dishwasher and toilet are both broken and I can’t even get an answer as to where the power lines go. The building I live in is constantly dirty. A person literally COMMITTED SUICIDE and I wasn’t even informed until I woke up to police outside my door. And afterward not a single word or mention of anything from you people. And every time I try to call I am out through a runaround and a series of transfers where nothing ever gets done. Not one call back from anyone. And you have the audacity to send me a bill and threaten collection action? Seems like that department is the only one that gets anything done. So until I receive the aforementioned BASIC items that I am entitled to, you will not get any money from me. And if you do pursue collections and my credit is impacted I will sue you for negligence and breach of contract. It’s pathetic that I’m forced to threaten you to get the simplest of things. The way you people do business is a joke.

Negative experience: Not happy with customer service. I called them about plant and shrub damage done by painters. Also, we were.not told our whole townhome was to be be painted, just garage door and replaced siding. They have made no attempt to speak to me, just a run around with emails, which is inadequate.I feel dismissed and gaslighted. It is best if I show what has been damaged and now we no longer have the privacy we once had. Broken branches don’t grow back. The damage could have easily been avoided without inconvenience to the painters. Poor customer service!!

Negative experience: noone picks up the phone. No Human available to talk. Most unfortunate.

Negative experience: Horrible. Don’t help when an issue arises. You get the runaround, they don’t return phone calls or emails, or if they do, it’s weeks after you’ve said something. And the lady Sydney who replies to these negative remarks will also ignore your emails for weeks. Her & the employees at this company will lie about anything. 10/10 DO NOT RECOMMEND.

Fantastic experience: Before and after! Toni S. has been so helpful in solving our ongoing drainage problems. She was responsive to emails and addressed and followed through to completion. Thank you Toni.

Fantastic experience: Our Advocate Property Manager, Toni Stanczyk, is extremely proactive when it comes to communication with residents and getting things accomplished. It is a pleasure to work with someone so responsive and caring.

Fantastic experience: We have a responsive team handling our Association. Thank you to our property manager, Toni and the support staff.

Negative experience: Worst HOA company ever, My account was working fine for 5 years and then these took over and messed up my account.

Positive experience: When I first joined the MOCA condo board, we were having a very hard time with consistency in our property management. We had a rotating cast of property managers and it was difficult to form a good working relationship and accomplish our goals. Now that Holly Rottman has be assigned to our group, things have gotten much better. Holly is knowledgeable, efficient, and accessible. We are on a much better track for completing what needs to be done for our homeowners.

Negative experience: Hello All - I own a townhome in the Aurora area and use Advocate PM for our property management. Although I have auto debit setup for my monthly HOA Fees, apparently they were increased by $15 in 2022 without my knowledge. Since the auto debit continued to work in all of 2022, I never thought there was a reason to be concerned, until recently in Feb 2023 when I found out that the Association was charging me $25 in fines along with reporting me to the credit bureau monthly for which they were charging me a additional $25 for the cost of reporting me. As a result, for the past 15 months, I have been charged $50 in fines and more importantly my credit has been negatively impacted tremendously. All for a $15 underpay on my monthly auto debit. When I found out about this in Feb 2023, i called Advocate and tried to pay my back charges and fines, but at this point they had reported me to a legal collection agency once again without my knowledge. They also told me that they had locked my account and could not access it and I had to work through this Legal Company ( Costello Sury & Rooney (CSR)) prior to contacting Advocate again. Working with CSR took me an additional month of back and forths via emails as they would never pick up my calls. In fact I never once got a CSR person on the phone to help me. Plus they charged me an additional $280 in legal fees. Despite all this, I mailed a check to the legal company in March 2023 in order to avoid these same credit bureau reporting and fines occurring in April. For the kicker, the legal company did not send Advocate the check until April 10th and of course I got reported and fined yet again for April. ( This was despite multiple calls in March to both the legal firm (CSR) and Advocate letting them know that I had paid my fines and fees in full, and to please make a note to not make this same mistake for April. I just got off the phone with them this afternoon, and of course they did not remove the fines. In total, I paid almost $900 dollars in fines, along with a monthly negative score impact to my credit which i now have to resolve. All this for maybe $150 in HOA fees that they increased without my knowledge. Please remember that my auto debit was still taking money out of my account this entire time, so I never thought to think there was a problem. Nor was there any intent for me to avoid payment. In fact, i called many times trying to update my payment amount to the new HOA fees but they would only defer me to CSR legal firm. I usually do not write reviews, let alone a long one, but in this case, my experience and frustration was so bad, I had to share it. For me personally, outside of the money, this was a huge head ache and a lot of stress that could have been resolved much simpler. I definitely did not feel supported by Advocate at any point in this process, and as a result, I will not be buying any more properties managed my Advocate PM. Thank You for taking the time to read my review.

Fantastic experience: Shirley P. Has been an employee of Advocate Property Management for a number of years. She is one of the most efficient, professional employees there. In every instance, where I've needed answers or assistance with an issue, the response has been unbelievably quick. I can't thank her enough. Susan E.

Fantastic experience: Holly is the best!!! She takes care of everything immediately and is a pleasure to work with

Negative experience: Constantly getting the run around. We are told things are finished when no one has looked at it or contacted us regarding the matter. Sent emails regarding issues with the property, we never heard back from them. Finally I called... they proceded to tell me that they never recieced the emails, but I recieced an automatic message that the email was recieced... Any improvements we have asked for were denied... The companies they use for projects dont care about the property... If your HOA uses them... Run....

Fantastic experience: I called in to inquire about a single family home for rent. Marshiek she was absolutely amazing to speak with on the phone. She was patient, professional, and not to mention very thorough. Marshiek informed me that she would follow up with me and she did exactly that, which was very much appreciated. She provided great customer service and was a great help during my process.

Fantastic experience: I have lived at SGW property for over a year now. In this time, I have communicated with Shirley at Advocate on several occasions. I feel Shirley has always provided outstanding service because she is so responsive and professional. When I have questions or need help with anything, Shirley seems to often go above and beyond to provide excellent service. The SGW property is a great place to live and I appreciate how hard Advocate Property Management works to help its residents get information in a fast and accurate way.

Fantastic experience: I have been a resident of Brookdale Manor Condominium Association for over 30 years and have worked with Shirley Pitsenbaryer as our customer service representative since Advocate Property Management's contract inception several years ago. I've always experienced smiles, cooperation and most important immediate response to our needs. Whether a landscape, housekeeping or home improvement project concern, Shirley and Advocate have been just the best.

Negative experience: marsha never calls back, always argumentative

Fantastic experience: I can't speak highly enough of our property manager, Heather Burval, when it comes to giving personal attention to our members. Heather heads off problems that might fester or snowball if it weren't for her direct involvement and skill and diplomacy with members. As secretary on the HOA board, I really appreciate her competency and caring.

Fantastic experience: Part of the year (Winter) we live in Texas. In those instances, the people at Advocate Property Management, such as Shirley, have been very responsive via email. I have never felt ignored and I appreciate their prompt responses!!

Fantastic experience: I have lived in Winfield Square since 1991 and have been consistently pleased with the efficiency of our homeowner's association management. Many of my friends complain about the lack of quality of their associations. I have been fortunate to have no cause to complain in all these years.

Fantastic experience: Very prompt responses and Shirley has always been very helpful. One of the best property management company I have worked with.

Fantastic experience: Advocate Property Management does an excellent job managing my townhome association. I am pleased with their service.

Fantastic experience: Shirley has been so helpful with some issues that have come up….thank you so much!

Negative experience: This company does not respond to requested from home home owners. Does not follow up with the board and has caused immeasurable stress due to their complete incompetence.

Positive experience: I moved to Stonegate West in Aurora about 3 and 1/2 years ago. Advocate Property Management has been my property management company and Shirley Pitsenbarger has been the customer service representative. My requests have always been taken care of and I feel like Shirley is doing a good job as the representative. I have dealt with her to get a key card for the clubhouse, to set up activities on the community calendar and to send out announcements to the community. She is experienced and knowledgeable.

Negative experience: Horrible. employing cheap contractors broke a water main in Dover Court, 7am, kids no water, everyone in the community getting ready for work... and then this company denies responsibility delaying the repairs. Many hours later we are still without water

Positive experience: Yout first response could have been better.

Fantastic experience: Carrie is amazing. I hate waiting for service/answers to my questions and she answered extremely fast. Normally, email replies can take days but we had a back and forth conversation in a matter of minutes. Direct and straight to the point. 10/10

Fantastic experience: This review is specifically for Jason K. With Butterfield condominiums. He truly cares about keeping you informed and following up with updates. You’re in good hands as long as he’s working with Advocate.

Fantastic experience: I want to take a moment to let everybody know what an exceptional Property Manager Shirley Pitsenbarger is!!. Shirley works at Advocate Property Management located out of Naperville, IL. Shirley ALWAYS goes above and beyond the call of duty. She is patient and kind, has exceptional follow through, and she is NEVER to busy for me or for the residents of the community I live in located in Hanover Park. THAN YOU Shirley for the friendly and courteous service you deliver to your customers. It is appreciated that you listen a all of the residents of our community in such a positive and professional manner!!!! Thank you for all that you do.

Fantastic experience: Great bunch of professional property managers. Alan Horticulture and I appreciate everyone's partnership managing the communities we service together. Looking forward to an awesome 2022 season.

Fantastic experience: Recently bought an appartment in community managed by the Advocate. During the process of getting on board with property management, I was working with Shirley, everything went smoothly, and I’m totally satisfied with experience.

Fantastic experience: Jason at Advocate Property Mgt. gave me outstanding service. I was blown away by his prompt attention to my matter. Nice work, Jason! Your work ethic speaks volumes. Thank you for being a key Team Player. Keep up the great work!

Fantastic experience: My questions were answered professionally and in a friendly manner. Excellant customer service

Fantastic experience: I am not familiar with the service provided to others, but as it relates to my particular complex, I have Shirley P. as my regular contact. Shirley has to endure a great deal of personalities and issues, and she appears to never lose her cool - she is always kind and understanding and tries to do her best for the homeowner. I really feel fortunate to have Shirley as our customer service representative.

Fantastic experience: Shirley, our contact, is the best at resolving issues with our units. She is courteous, helpful, knowledgeable, and friendly. If I am in a tizzy about something going on with our Association, she is quick to calm me down and explain it to me. She is wonderful to deal with.

Fantastic experience: Robert Traub with Advocate Property Management has been outstanding in every way. We had a few managers before him at Advocate and they did not match his intelligence, professionalism and helpfulness. I would definitely recommend Robert Traub to anyone. He understands his business and carries it out outstandingly.

Fantastic experience: My husband a I own a condo at Winston Hills and are getting some work done. We would like to thank Shirley for her prompt response in getting this request put through quickly, and we received our approval already. This is not our first time dealing with Shirley, she is always very helpful.

Negative experience: This company handles our community and let me tell you they are basically completely incompetent. Do your homework and research when choosing a management company. Unfortunately our HOA didn’t. Low price typically means bad service and here we are . Steer clear of Advocate.

Fantastic experience: We've lived at the Oaks at Green Trial condominium for many years. Shirley Pitsenbarger is our customer service person. She was very responsive and supportive. We hardly ever had any issue with the HOA. Shirley was able to answer our questions and provide necessary information in a timely manner. We've recently moved out. Shirley was very nice to make sure return my calls and emails regarding my concerns and questions.

Negative experience: Bristol bay condos property management->Absolutely awful. This is my first bad review, EVER. Here’s why, They never call back, never respond back. All units have random portals to service each property. E.I: I own two properties in the subdivision and building for that matter- different service portals. Never respond to requests. Here’s the most recent of shenanigans, They can’t figure out how to maintain proof of your insurances even when you are forwarding it pdf format non stop within the same thread and have when you have them listed as an additional insured to ensure evidence of insurance is being delivered, resulting in random violation fees they can’t explain, calls requesting help with it unreturned which then result in late fees the very day after they resolve their own error in the same amount. Snow removal promptness subpar. Get a shovel yourself. Landscaping, I’ve requested two dead bushes nesting thousands of big spiders to be removed for almost 11 months now- will end up doing my self. The list goes on. Community is great though neighbors are very kind, friendly and caring for the most part. The issue is the management company. Worst part of all is the morale and attitude- dismissive and passive like you’re bothering them. Kind of like when the DMV used to be full of people who hated their job or a teenager being asked to do something they’re already supposed to. Next time I’ll be mindful of the customer service with an investment like this, people’s lively hoods going into their homes and experience, not worth it. From what I hear this staff is new and never used to get this treatment, could just be that hoping in the future years they get in a better mood or place people who want to be there.

Fantastic experience: The presentation was focused on what we need to do and the potential pitfalls in budgeting. I especially like that the Reserve Study was talked about.

Fantastic experience: The team at Advocate Property Management has been great - they get right on every request and always accessible.

Fantastic experience: I'm a homeowner in the community managed by Advocate and have been very pleased with the responsiveness and courteousness of all my interactions with the company.

Fantastic experience: It was my first visit. I was treated well. Intend to go back.