Grand Reserve Columbus

Fantastic experience: Drew did a very good job on replacing the fan and he cleaned up after himself Thanks for the good work

Negative experience: Sure you could contact me. Instead you told me to leave and then told me that I owe you thousands of dollars. This was a horrible horrible experience for myself and my children. I currently reside at Grand reserve. The apartments are poorly built, the walls and floors are thin. Everything can be heard and if you have children, you will be constantly harrassed with noise complaints if they run, play or cry. Horrible place to live.

Negative experience: Need bike racks available for all bottom residential areas.. I have a sprinkler system on my patio that has to accessed by the Fire department, just to be told to make the area (patio) MORE congested as it is by bikes that could be placed out the way by a rack..

Fantastic experience: Apartment won my heart soon I toured it. MaryBeth was incredible! She provided so much helpful information and stayed in touch after the tour to see where I was leaning towards more due to the fact I had 2 floor plans in mind. MaryBeth made my moving process 100% easier!! Everyone in the office has nice positive attitudes. The community is so quiet and welcoming! Neighbors are friendly!

Fantastic experience: So excited to be a part of Grand Reserve. As new tenants we were appreciative of the professionalism and kindness of our Leasing Consultant, Marybeth Hicks. She made us feel right at home and answered all our questions and concerns with ease! It’s that ‘Welcome Home’ kind of feeling that makes settling in so easy!♥️

Fantastic experience: Drew has been fantastic in taking care of my work orders. He’s efficient and leaves notes on the work that he did that is very helpful! Very good service!

Fantastic experience: MaryBeth was very helpful during the move in process.

Fantastic experience: Had problems with the AC & not getting hot water to the kitchen sink over the weekend, Drew came in and had everything fixed quick with no issue before i had even realized he was there. Keep up the good work!

Fantastic experience: Drew is a phenomenal maintenance worker. The maintenance team here are top-notch!

Fantastic experience: One of the biggest differences between a good apartment complex and an excellent one is the quality of its maintenance team. At my apartment community, the maintenance crew consistently goes above and beyond, and that level of service truly makes a difference. I especially want to recognize Drew, who has been incredibly responsive, professional, and resourceful whenever my AC issues have needed attention. Each time a request has been submitted, the maintenance team has responded promptly and worked efficiently to resolve the problem. Their reliability and professionalism give residents real peace of mind. Drew clearly takes pride in his work, and it shows in the quality and care he brings to every job. His dedication, along with the effort of the entire maintenance team, plays a huge role in making this apartment complex a great place to live. Exceptional service like this does not go unnoticed, and it is deeply appreciated.

Fantastic experience: I had a maintenance problem and Tre came in and did an awesome job.

Fantastic experience: Omg, where do I begin??? Lauren was soooo sweet, attentive, personable but professional! She made my process so easy and fast! She was able to answer all questions and when I did my application on site she was so attentive with my toddler! I toured, applied, and got approved all within one hour! 10/10 experience

Fantastic experience: I recently went and applied for an application Marybeth madrle it easy for me and helped me all the way through, being my first time with no expectations she helped me get through my application and was patient and understanding all the way through, like the apartments love the staff, makes you feel welcome and want to stay

Fantastic experience: Drew, done a great job repairing my A/C. Thanks for the quick service

Fantastic experience: We had 2 clogged drains in the master bathroom- Jordan fixed both of them. I love living at The Grand Reserve whenever something needs to be worked on the maintenance guys are always prompt and everyone is so nice!

Fantastic experience: Marybeth and the rest of the staff went above and beyond getting me set up to move in so quickly. Thanks!

Fantastic experience: Noah came over and help me to fix my issue with my toilet promptly and fast as they always do. A lot of times my issues are things I'm simply not tall enough or cant see good enough to do. They treat me like not just like a tenant ,but like I'm an Auntie or Granny , I matter!

Fantastic experience: Wonderful community. Great maintenance crew, Drew is very courtesy and does great work when needed.

Positive experience: Maintenance responds in a timely manner. Drew was great with fixing the water damage in my bathroom! Overall, pretty decent apartments. Haven’t had any complaints so far.

Fantastic experience: I am getting ready to move in now and not to be biased but this was absolutely the best apartment complex I have ever seen. From all of the places that were seen this was the one I was so amazed by with my apartment hunting, Marybeth is sooo sweet and kind you'll love her when you meet her and she made my move in process so much better for me especially since this is my first time renting with an apartment.

Fantastic experience: Lauren was amazing loved the experience I appreciate her taking her time and showing me everything to me and my mother.

Fantastic experience: Lived here 3+ years in the duplex units. Absolutely love it!

Fantastic experience: The Grand Reserve is an awesome place to live. We love it here. Everyone is friendly and competent, the amenities are fabulous, and the maintenance workers are kind, efficient, and fast. Drew from maintenance just dropped by to fix my dishwasher. He knew the problem immediately and fixed it in minutes. Thank you Drew! You are awesome!

Negative experience: @columbus, Ga 6/10- lots of improvement to do and promises to keep in regards to amenities, rates and resources. . Sub par office personnel interaction but overall tolerable and fairly safe complex even though car was stolen totaled and the charged by when I requested new door locks. Dog parks, FENCES, common areas and play amenities and overall complex cleanliness regarding grounds, flooding and non grass areas could def use upkeep.

Fantastic experience: Drew (maintenance) is amazing! He is professional, friendly, quick, efficient & informative! He works diligently with a smile on his face & in his tone. Drew keeps me informed on what he is doing & always lets me know to reach out with any requests-no matter how big or small. I appreciate all of your effort & hard work, Drew!

Fantastic experience: Drew was efficient, organized, and communicated with us about what he needed to do to fix our issues. I do appreciate his level of care to replacing our old leaky faucet with this beautiful new one. I truly appreciate his attention to detail.

Fantastic experience: Drew from maintenance came in today to fix our microwave and place a vendor order for our windows. He was amazing, he answered all of our questions, gave us dates on when they would be back to fix our windows, which is tomorrow, and next week. Extremely prompt, we only had to wait overnight for maintenance to come in and handle our request. I’m really happy with the maintenance team. I highly recommend Grand Reserve!

Fantastic experience: I placed a work order last night about my kitchen sink faucet being broke and there was no hot water coming from it. Drew came by today and replaced it with an updated faucet that is more modern and matches the sink color. Drew was very professional. From start to finish including the clean up he was in and out in under an hour.

Fantastic experience: Drew was very kind and assisted us with the weather stripping on our door, it was very tight and he came and help us within a finger snap!

Fantastic experience: I needed my bathroom water hotter and my closet door fixed and Mr. Drew came out that same day and fixed it very quickly.

Fantastic experience: We realized our water heater’s drain pan was full and called Emergency Maintenance. One of the maintenance guys named Drew called back immediately and was here to check out the problem within an hour. Turns out, there was a leak! Early this morning, he showed up to drain and remove the old water heater. It has now been replaced with a new one. With Drew’s attention-to-detail and love for the work he does, I’m confident that we’ll have our hot water up and running again within an hour or two!

Negative experience: Attempted to contact property on several different occasions a throughout the week, no one EVER answers the phone

Fantastic experience: I have been very impressed at the quick response to my concerns and the promptness of fixing any of my concerns. All of the employees are courteous and kind. I love the size of the one bedroom and the layout of my apt. The parking is great. Many spaces and the location is convenient. I look forward to walking to the pool and enjoying the hot tub. Am so thankful I am here.

Fantastic experience: Maintenance Man Danny always saves the day!! He fixed my air conditioning in records time and stayed in contact with me while I was at work. At first there was an issue that needed a part to be ordered and wouldn't be in until Monday (today is Friday). Danny offered me two different fan options and in the end he was able to get it fixed without having to wait until Monday! He definitely. Made my weekend

Fantastic experience: We had an issue with our toilet and drew from maintenance was assigned to help us. Drew was very polite and prompt to help us with our issue!

Fantastic experience: Drew and Noah were awesome. Communicated throughout the process of changing my window blinds. He also responded very fast. To include plumbing issues and A/C vents.

Fantastic experience: Great service, quick, Noah fixed the garbage disposal in minutes. Thank you

Fantastic experience: I hold a great appreciation for Noah and Drew. They demonstrate extensive knowledge of their respective roles, communicate with clarity and professionalism, and conduct themselves with respect.

Fantastic experience: Drew is great!! This is the second time he’s come out and been very quick and thorough with his work.

Fantastic experience: Noah was very helpful and honest about looking at the wrong air unit outside . I appreciate his honesty and quickly coming

Positive experience: Nice apartments for what you pay. Power/internet goes out sometimes but comes back up decently quick. Maintenance team and lawn care team is great and always on top of their game. Noah in particular is super timely and helpful.

Fantastic experience: I forgot to get my maintenance guys name but he came quick and got the job done fast and was very nice!

Fantastic experience: Very professional and transparent! Drew left a friendly and helpful note letting us know the issue should be fixed and what to do if we continue to have problems.

Fantastic experience: Drew responded extremely quickly to our maintenance request, was incredibly professional, and we had a new water heater within 2 hours of the original call! 10/10 experience, thanks Drew!

Fantastic experience: Drew did phenomenal! He was professional, on time and super helpful. 10/10

Fantastic experience: Noah and Drew came in and went straight to work to fix our microwave. They were super kind with my wife and myself and also very open to playing with our inquisitive puppies. Very happy with the work they did.

Fantastic experience: Thank you Noah and Drew for fixing the sink issue! Also for taking the time to install the new faucet. I appreciate your help and most importantly the professionalism you have shown today!

Fantastic experience: Excellent service

Fantastic experience: The whole Grand Reserve team is beyond fantastic! From the leasing staff to the maintenance guys they all go above and beyond to make sure any issue is resolved and everything is explained thoroughly if you have any concerns.

Fantastic experience: Drew did an amazing job assessing the maintenance request and providing professional, prompt service.

Fantastic experience: Drew had promptly replaced my dishwasher. I thank him, he was a lifesaver.

Fantastic experience: Drew from the Maintenance team was fast and so nice! Fixed our issues in a timely manner and communicated very well. Thank you so much!

Fantastic experience: We had an excellent response time with an issue our bathroom. Was fixed in no time thanks to the awesome maintenance gentleman that came

Fantastic experience: Drew in maintenance was very efficient when I put in a maintenance request! I love living here, it’s beautiful and peaceful and the staff are very friendly

Fantastic experience: Not too much to say. Placed a work order in and got my AC working perfectly the next day before I got back from work.

Fantastic experience: Everything was a smooth and easy process from beginning to end. Marybeth was very patient, helpful, and professional during my application process and move in. I am enjoying my apartment and the community. I would definitely recommend it to anyone looking for a new home. As far as any maintenance issues I needed resolved during move in Drew took care of those efficiently and promptly. He was very informative and most helpful. I appreciate them both.

Fantastic experience: I want to give a big thank you to Drew from maintenance for doing such a great job fixing my refrigerator. He showed up quickly, was professional, and explained everything he was doing in a way I could understand. Drew worked efficiently and made sure everything was running perfectly before he left. He was respectful, friendly, and went above and beyond to make sure I was satisfied. Excellent service!

Fantastic experience: Great service! Maintenance are awesome!

Fantastic experience: I can’t say enough good things about Marybeth and the leasing team! After two weeks of searching for a home, Marybeth was able to get us approved and moved in within the same week of meeting with us. She delivered exceptional service, always going above and beyond to make sure we had everything we needed. Even with all the back and forth over email and all of our questions , she was so patient, thorough, and professional. On top of that, the community amenities are amazing and definitely sealed the deal for us. I’m truly so happy to be living here, especially knowing we have such a supportive and dedicated team behind us. Thank you Marybeth, for making this such a smooth and positive experience!

Fantastic experience: Maintenance was here within 2 hours of our ticket and when he showed up it was really fast and fixed all the issues we had perfectly!

Fantastic experience: Great service and wonderful staff! Called for a maintenance issue and was immediately helped same day! Always helpful and friendly service.

Negative experience: These people are a joke! The whole team needs replaced. Maintenance is horrible at their jobs.

Fantastic experience: I am very Happy to say the staff at Grand Reserve are very nice , efficient and very helpful when an issue arises with maintenance of the apartment . Very glad we made the decision to move here . 5 stars

Fantastic experience: Had to move in quickly and had an amazingly smooth process because of MaryBeth! The staff here is wonderful and the amenities are amazing! The pool is kept very clean along with the beautiful property that is well maintained! I’ve lived in many apartments and none were as welcoming and helpful as Grand Reserve! I highly recommend this place especially for new incoming military members!

Fantastic experience: Excellent service always

Fantastic experience: I've really enjoyed living here. The staff and management are friendly and always approachable. Whenever I had small issues, they were handled quickly and efficiently. The apartment itself is quiet, spacious, and pleasantly updated—much to my surprise. Overall, a great place to call home!

Fantastic experience: Michael and Noah are incredible engineering + maintenance professionals. This pair of professionals completes are our maintenance orders in timely manner supporting our families intention to keep a clean and healthy household. In our observation, Michael and Noah are invaluable members of the Grand Reserve Team and the completion of the Westgate Asset Management Mission.

Fantastic experience: Very excited to start living in the complex. Marybeth was very friendly, professional and very responsive! She made it very easy with the application process!

Fantastic experience: We contacted Grand Reserve Columbus needing an apartment that would fit our needs on short notice. Marybeth and Myndi from the leasing office went above and beyond to ensure we were able to get an apartment on time. We were also pleasantly surprised that the apartment we got was nicer than the photos and 3D tour with brand new appliances. We are very satisfied with this complex and the personnel who run it.

Fantastic experience: When it came to moving in, MaryBeth, the leasing consultant, was an absolute wonder to work with. She was very helpful and addressed all of my concerns promptly. She was also very kind and enthusiastic, which made me feel welcomed.

Fantastic experience: I received my keys May 1st and I absolutely love these apartments. The space, the amenities and the peacefulness. I do live on the backside to the highway, but it’s no where near as loud as I thought it would be inside. Last, Marybeth in the leasing office is the best! She’s so sweet and pleasant to work with. She kept me informed and made the entire process stress free every stop of the way.

Fantastic experience: Mike always does an amazing job anytime he comes to my home to fix an issue. He’s professional, thorough, and always makes sure the job is done right. What I appreciate most is that he goes above and beyond to make sure everything is working properly and that I’m satisfied before he leaves. He’s one of the best maintenance workers I’ve ever encountered, and it really shows that he cares about the residents and takes pride in his work. Honestly, Mike deserves a raise—his work ethic and attitude are unmatched.

Fantastic experience: Love visiting my friend

Fantastic experience: We want to give a huge shout out to Micheal Williams, one of the maintenance crew members. He is friendly, professional, and quick to fix the issue. We really appreciate his help and great service.

Fantastic experience: We are moving to these apartments in a week. Marybeth has help us in so many ways and she has gone out of her way to help get the documents that is needed for move in. She was patience with me and understanding. Please if you're thinking about moving here please see Marybeth.

Fantastic experience: Noah was super professional, patient & quick to fix my mailbox & kitchen light! He genuinely cares for us residents!

Fantastic experience: Any time we have an issue, Noah is the one to come and help us out. He is always so kind and courteous, always makes sure we are taken care of. He goes above and beyond for his tenants. 100% needs a raise/promotion.

Fantastic experience: We had plumbing problem in our second bathroom, Noah (Maintenance Technician fixed the problem promptly. Excellent service.

Fantastic experience: Noah came to assist me with my ceiling fan and to replace my shower filter. He was very nice and patient. Thanks Noah you were awesome!

Fantastic experience: Each time we have an issue Noah is sent to check it out for us. He always makes sure that we’re taken care of and never need anything. I 100% agree that he needs a raise or some promotion.

Fantastic experience: I had a fantastic experience working with Marybeth during my transfer process! I was looking to transfer from an apartment to one of the lovely Villas here. From the very beginning, she was professional, friendly, and incredibly responsive. She took the time to understand what I was looking for and went above and beyond to assist. The entire leasing process was smooth and stress-free, thanks to their clear communication and attention to detail. I’m so happy with my new Villa and can’t recommend Marybeth enough—if you’re looking for someone who genuinely cares and makes the process easy, she is the one to talk to!

Fantastic experience: I have just recently moved in about 4 weeks ago. I can say it’s very peaceful and quiet. Everyone is very friendly and i even got some perks off on some things when moving in and applying. Everything went smooth and quickly! Marybeth is awesome, Thank you !!

Fantastic experience: I recently had the pleasure of working with Marybeth as our leasing agent, and I cannot express how grateful we are for her exceptional service. From the moment we started the application process, Marybeth was incredibly helpful and attentive. She kept us updated every step of the way, making what can often be a stressful experience feel seamless and manageable. Her responsiveness was remarkable; she answered all our emails and phone calls within the same day, which made us feel valued and prioritized. Marybeth’s professionalism and friendly demeanor put both my husband and me at ease, allowing us to focus on the excitement of our new home rather than the usual stresses associated with moving. Overall, Marybeth went above and beyond to ensure our move-in process was as easy as possible. I highly recommend her to anyone looking for a leasing agent who genuinely cares about her clients and provides outstanding support. Thank you, Marybeth!

Fantastic experience: All the staff are amazing. I was having trouble with the apartment I thought I was going to move to. The issue persisted to the point where I needed to find a new place immediately. Grand Reserve was able to work hard enough to get me moved in on the same day that I applied!

Fantastic experience: Marybeth and Myndi made the application process extremely easy. They were available to answer my many questions and we're very knowledgeable. It was a pleasure to work with them to secure my new apartment within the Grand Reserve.

Negative experience: TAKE HEED… READ ALL REVIEWS BEFORE MOVING HERE!!! This apartment complex is definitely not good. The first day I moved in, the refrigerator leaked all over the kitchen floor. It ruined the laminate floor leaving a stain that would not go away no matter how many times I moped. The maintenance men tore the laminate flooring trying to move the refrigerator back and forth. I had big cockroaches/palmetto bugs in the apartment. The neighbors dogs use the bathroom all over the grounds and maintenance DOES NOT even look at it. Pipes leaked in my guest bedroom and ruined my pictures, and no one spoke of replacing them. I used the same air filter in my a.c. for one year because everytime I went to the office to get one, they would always tell me that maintenance would bring one but never did. The trash is always piled up sooo high at the front entrance and it looks embarrassing. Once my contract ended, my husband and I brought a house and they wouldn’t let me out of the contract without penalty and basically making me pay the remainder of the lease…. 4 months without even living in it, costing me $1500/month. I had to pay $200 for them to remove wallpaper film from off of the wall after I had completely taken off all of the wallpaper. I cleaned the apartment completely up and they still charged me $584. I totally forgot about the bill and 3 months later, WITHOUT ANY WRITTEN NOTICE OR CALL, they put a collection on my credit, causing my credit to go down 78 points, when they could have sent a letter or even called. PLEASE BE AWARE WHEN RENTING FROM THIS COMPANY. They are NOT who they advertise to be. NOT to mention the neighbors son would jump all night, all day, all afternoon. I understood he was autistic, however they should have been put in a downstairs apartment.

Negative experience: Sept 2024 Update So my original post was from 2022! Not sure what has transpired sadly the community is going down under this new management. Biggest thing they’re concerned about is keeping the grass cut, while everything else fall by the waist side. Maintenance has went to beyond pitiful, all the dog poop trash cans are overflowing, they ride around majority of the days BSn in vacant apartments, let’s not even start with the broken down vehicles with tags missing that they have done nothing about. Takes days to get air filter change, car cleaning station needs upgrade badly(green water hose), vacuum doesn’t work, laundry room which was recently renovated and I believe new equipment guess what that’s not even operable(good thing we have our own washer and dryer). Been complaining about all rooms getting cold except the master bedroom that we don’t even bother complaining anymore. Unlike Greystone apartments which is literally across the street and practically the same price with better amenities and more community activities. Called into the office 9/10/24 just to ask a simple question, Mindy answered the phone and replied with such attitude and a very unprofessional tone. Use to throughly enjoy calling this place my home however because of my encounter with Mindy today my Fiancé and I will mostly definitely find another home. Grand Reserve please listen to your residents if you don’t wanna see this place fall off, the amount of money paid to live here this place should be top tier instead of sub par. Pictures below from our neighbor directly under us, this big guy was caught in her AC closet only after mice ate through the carpet and wall in her child play room. (5 Star Post 7/2022) WOW! This place has been nothing short of FANTASTICALLY AMAZING!!!!!! Deers gotta love em!!! The owls - yes they’re huge. Please leave them alone please. Elders walking the community early morning, I love it. The youth able to play freely, noise absolutely to a minimum! I’ve been away from Columbus pretty much since I’ve graduated high school in 2002 and this community is one heck of a welcome back to Columbus! Close to everything yet far enough away for a rural country peace of mind. Lauryn and Mindy roll are Superstars! You two ladies keep grinding and doing exactly what you do. I whole heartily appreciate you ladies making us feel welcomed here at HOME!!!!!!

Negative experience: If I could give this place zero stars I would. The only reason they are getting a one star is because after talking to corporate and telling them I was going to litigate I got all of my money back. I moved out of my apartment 12 days after move in due to an infestation of German roaches. After two days of living there I noticed one. Then 2 or three. All different sizes by day ten they were coming from everywhere day or night! Mind you it’s clear these roaches have been here a while, there is no way the apartment complex didn’t know. A friend of mine has family that owns a local pest control company. They came over to look for me after Jerri said their pest control guy said there was no infestation (neighbors never saw anyone check my apartment). They told me to immediately move out before my stuff got infested. It still amazes me to at Jerri met my medically fragile child and decided to move me and my medically fragile disabled daughter and son in there anyway. Then Beth had the nerve to tell the neighbors the roaches came from my moving truck! Y’all I moved county line road from 450,000 dollar house to exit twelve. My previous house was clean well taken care of and I have never had roaches ever. I did outdoor pest control every three months at my old house, I only moved because of pending divorce. These people have some audcacity. The complex is dirty. People leave their trash out for days on end. The apartments all smell like bleach and mold. The pools are dirty and green. Janae, Jerri, Beth and Mindy are little there to deicieve instant families and play victim until you start to intitate the conversation of getting the courts involved. I live back on the border of Harris county in well kept apartment complex with absolutely no issues! I would highly discourage anyone from living here. The worst moving experience I have ever had!

Fantastic experience: Lived there for 2 years, best luxury apartments in the city in my opinion and great location. Can get to anything in 10-15 minutes. Quality appliances and very spacious rooms with walk in closets.

Negative experience: UPDATE: changed my overall rating to 1 STAR and adding photo proof of my experience! The German roach infestation has made this place inhabitable! DISGUSTING!! I have been dealing with these German Roaches for MONTHS! I've submitted several work orders through the online portal and through the the leasing office about this, I've had a fogging done in my apartment, I've had pest control come every Friday for the last 4 Fridays to spray every everywhere in the apartment and leave roach hotels throughout the kitchen and it's just getting worse! The roaches multiply!! At first, it was one roach every other week that I would kill assuming they were coming from outside; however, several would show up every single day for weeks. I had to put in a few work orders to get this handled and it keeps getting worse. I see them in my kitchen sink, hallway, and anywhere there is water present. When I watched maintenance and pest control pull out the refrigerator and oven, MULTIPLE roaches of varying sizes were scattered all over my kitchen floor! They sprayed and put down roach bait, but that only worked temporarily. Not only do I have roaches pop up in my kitchen and hallway area, but all three bedrooms, bathrooms, and living areas. I FOUND 5 IN MY DISHWASHER!!!! THEY ARE EVERYWHERE!!! As of today, July 16th, 2024, I found a roach nest in my laundry room! These roaches are spreading to other parts of my place than just the kitchen and they are ACTIVE DURING THE DAY AND NIGHT! These roaches are bold enough to crawl on my oven WHILE I'M COOKING! (see photos!!) Additionally, I have major issues with the overall infrastructure of these apartments because these are NOT luxury apartments at all. Old buildings, cracked windows, popcorn ceilings, and poor maintenance especially for AC Units. Not to mention so many residence have pest control issues from snakes, mice, roaches, ants, etc. For example, there are Broken/cracked windows in two out of three bedrooms. When I reviewed my apartment with someone from the leasing office, I brought up the broken window in one of the rooms and cracks in the other room. She told me that I had nothing to worry about since it was a “doubled” glass. Well, unfortunately, I’ve had a brown lizard, 3-inch-long centipedes, etc. make it into my unit specifically from the bedroom that has glass holes in my window. Not to mention, this is the same window with the ant problem and my blinds are decrepit. (see photos) IN A NUTSHELL: DO NOT MOVE HERE UNLESS YOU ARE DESPERATE AND LIKE ROACHES AND PESTS IN YOUR HOME!!

Fantastic experience: Janae was my leasing agent and she definitely sold me on the apartment. Besides everything being up to date and clean .. i love it here!

Fantastic experience: I love living here at grand reserve and Janae is always so helpful with anything I need.

Fantastic experience: Janae Lakes it’s an awesome RCO, she made my experience moving here very straightforward as I couldn’t fly and see the community in person or even see the unit. However she made it very easy and keep me informed on all the details that I need it to complete.

Positive experience: We have lived here for almost two years. I will say no complex is perfect. However, having lived in numerous cities and apartments The Grand Reserve is the best one I have lived in. The apartment is spacious, mostly updated, and generally comfortable and quiet. The grounds are kept up, for the most part. I wish the pet waste was dealt with better. Typically maintenance is quick and resolves the issue in one visit. The only issue I have is not being able to control my own internet. The office staff has been phenomenal. Bethany tries to make sure issues are resolved and she truly shows she cares. I would recommend The Grand Reserve to anyone looking for an apartment. The only reason I gave a 4 star vs 5 star is the internet issues. All in all The Grand Reserve is great. No complex is perfect but Bethany and the staff make this one of the best I have lived in.

Fantastic experience: Exceptional service and beautiful apartments. I’m so glad I didn’t look at any other complex. The pricing and overall feel of this place couldn’t be better for me, my significant other and our baby.

Negative experience: We were really excited about moving into this apartment complex. As soon as we moved in we started having issues. There were smells that were in our apartment coming from other apartments. We moved in November 2023 and have had issues since and it’s May 2024. I have complained many many times through email to different employees and through the courtesy officer. I was pregnant at the time and had the baby in April, communicating this each time I complained about the smells. There hasn’t been anything done about this. I stopped receiving responses from emails and felt at this point, there’s nothing that’s going to be done at this point which is really disappointing. Why should I keep complaining? We have a 3 week old and do not want to expose him to things that we don’t want to. Just very frustrating with this complex and the people in the office who do not take my family in consideration, nor responding to my means of communication.

Negative experience: Initially this complex was great! But the longer we have lived here the worse things have become. Loud noises and banging from the surrounding apartments late at night. Maintenance takes 3-6 months to respond to issues. And now pest control issues! I would not recommend this complex to anyone.

Negative experience: I moved into this apartment 2 years ago, excited about the location and the amenities it offered. My experience with this apartment has been a mixed bag, to say the least. While the location is convenient and the amenities are decent, there are several glaring issues that have left me feeling disappointed. Firstly, when I initially signed the lease, I was under the impression that breaking it would only incur a standard fee. But when I had to unexpectedly relocate for work, I was shocked by the exorbitant charges imposed for breaking the lease early. It felt like a slap in the face after being a responsible tenant for the duration of my stay. The management's approach to lease breaking is nothing short of predatory. Not only are the charges for breaking the lease astronomical, but the cleaning fees imposed afterwards are ridiculously high. It feels like they're trying to squeeze every last penny out of tenants who find themselves in difficult situations. Overall, while the location and amenities of this apartment complex are appealing, the disappointing handling of lease-breaking charges and rent hikes and unjustifiably high cleaning fees leave a bitter taste in my mouth. It's disheartening when financial considerations overshadow an otherwise positive living experience.

Fantastic experience: It looks like a nice apartment complex. We toured with Jerri, who was such a delight! The apartments are spacious and quite nice. Unfortunately, I didn't apply for one right away and when I was ready to, there were none available. Should I be in the market for an apartment again in the near future, these would definitely be on my list for consideration!

Fantastic experience: lived here for the past 4 years. We have a spacious apartment, grand reserve offers many different amenities. 3 pools, tanning beds, a gym, and playground. They need to do something with the cabin like facility at the front. When we first moved in, it was a stop n shop for last minute items and milkshakes. Hopefully, they have plans to do something fun with it.