Progressive Association Management

Fantastic experience: Shoutout to Lisa for being so helpful and kind! I had a lot of questions, and she was so patient and attentive. It's rare to find such great customer service. Thank you, Lisa, for making my day easier(:

Fantastic experience: I own two condos managed by Progressive and deal frequently with Elizabeth Rostan. She is quick to respond and solution oriented. She makes me feel very well informed as a home owner and really tries to work with me, I appreciate her!

Fantastic experience: Shoutout to Elizabeth R. for always responding to calls and emails quickly and addressing any issues that come up.

Fantastic experience: Elizabeth Rostan has been great to work with and great communication! She supports our community in Orange. Thank you!

Fantastic experience: Stacy Serna left a strong impression while working with her in Association Management. She is hardworking, she offers great customer service and goes above and beyond in any assigned task. She offers high-quality work and is a pleasure to work with.

Fantastic experience: I have enjoyed working with Progressive AM and I was very relieved to hear that Stacy Serna was going to continue to manage our homes after she transferred from her previous company.  Stacy Serna is very easy to work with and has always made herself available to help with my questions or concerns.

Fantastic experience: If you need a great association manager that exceeds expectations, ask for Stacy Serna.  She is well-prepared for her meetings, responds in a timely manner and has great customer service.

Fantastic experience: I've known Stacy Serna for many years and she is very informative about association management. She brings almost 20 years of experience to the table and is very helpful!

Fantastic experience: Antonia is great to work with—she is friendly, professional, and always quick to respond when important issues arise. Her communication is clear and timely, which makes working together easy and efficient. I truly enjoy working with her and appreciate her reliability and positive attitude.

Fantastic experience: We are in the office frequently and Kensie is always so warm and helpful to us. She has helped us many times with our concerns and has gone the extra mile to make sure we are taken care of. We always look forward to seeing her smile and upbeat attitude. She's the best. Great job!

Fantastic experience: Elizabeth Rostan has been very helpful. She has taken care of the issues I have encountered with my property in a prompt manner. Thank you, Elizabeth.

Fantastic experience: This company is a pleasure to work with and I highly recommend them, Elizabeth R. in particular has been absolutely outstanding! She's been super friendly, professional, well organized and is quick to respond when there's an emergency or urgent matter. One of the best you can work with and a great representative of Progressive, 5 stars

Fantastic experience: Elizabeth has been fantastic! She’s super responsive and very helpful. Our family is very greatful for her help during a very difficult time. I wish there were more stars!

Fantastic experience: Elizabeth is personable and professional, promptly responding with kindness, and always making sure every issue gets dealt with. She is truly a treat to deal with!

Fantastic experience: I would like to take a moment to thank Elizabeth Rostan for her professional services. I know that she is a very busy lady, yet, she has always taken the time to follow up on my service needs and make sure that all is repaired/completed. Thank you Elizabeth for your hard work, please do not think that it goes unnoticed.

Positive experience: Although my first impressions of this company were not great (slow response times and perfunctory answers), I've found Elizabeth Rostan is helpful and quick to respond to emails. As a homeowner, I enjoy working with her.

Fantastic experience: Elizabeth is very responsive and helpful. Thanks!

Fantastic experience: This management company is very professional and responds in a nice timely manner.. My representative Stacey has been great the whole time I have been apart of the HOA, she answers questions, she helps me when I am having issues and doesn’t j hesitate to answer those questions that I could’ve just read in the Guidelines.. I really appreciate her. And the team helping get things resolved over the years..

Fantastic experience: Both Veronica’s have been incredibly helpful. Thank you.

Fantastic experience: Jeffrey is a standout property manager at Progressive, organized, approachable, and always on top of things. Also very optimistic and very friendly

Fantastic experience: Jeffrey’s the kind of property manager who makes you wonder how he does it all—and still stays so chill. Trash pickup mix-up? Handled. Leaky roof? Already calling the vendor. He keeps the place running and the people smiling.

Fantastic experience: Jeffrey is a dedicated and highly effective property manager who consistently ensures the smooth operation of every community he oversees. He approaches each task with professionalism, clear communication, and attention to detail. What truly sets him apart is his reliability, problem-solving mindset, and genuine care for both residents and property owners. It's always a pleasure to work with someone who takes pride in their work and delivers results.

Fantastic experience: Jeffrey is a dependable and easy-to-work-with property manager who keeps everything running smoothly. He stays on top of tasks, communicates well, and makes sure both residents and vendors are taken care of. His hands-on approach and positive attitude make him a real asset to the Progressive team.

Fantastic experience: Jeffrey is an exceptional property manager at Progressive, known for his professionalism, responsiveness, and attention to detail. He consistently goes above and beyond to ensure properties are well-maintained and residents are satisfied.

Fantastic experience: Jeffrey is the go-to guy who keeps everything running smoothly—with a smile and a sense of humor. He handles problems before they become problems and makes property management look easy. Kudos to Jeffrey!

Fantastic experience: Jeffrey is the kind of property manager who makes even the trickiest issues feel like no big deal. He’s quick, friendly, and always two steps ahead.

Fantastic experience: Antonio is extremely helpful. She takes her time walking me through the proposals that I my not quit understand She will get back to you in a timely manner No question is a dumb question

Negative experience: I completed a service repair for the company and it took them over a month to receive payment. If I didn't call Im sure they would have kept my money.

Fantastic experience: It has been six months since we hired Progressive Association Management, and we have only good things to say. As a board, we spent a lot of time searching for a new company because the one we previously had was unprofessional, unresponsive, lacked transparency, and was too expensive. Progressive, on the other hand, is a great example of how property management should be. They have a team of true professionals who respond promptly and handle every task thoroughly. I especially want to thank Antonia, our Community Manager, for being extremely helpful—even responding to emails on weekends if something urgent. This level of commitment truly makes a difference when you’re looking for professionals who know how to build strong, reliable relationships with clients. Thank you, Antonia, for your hard work and for going the extra mile to help us with every request and answer every question in a timely manner.

Fantastic experience: Our HOA transitioned from a small family run Property Management Company to Progressive Association Management. It was a challenge during the transition period due to lost paperwork, etc. Progressive AM was great to work with in obtaining all the misplaced information and getting our HOA up and running. Unfortunately, we were assigned to two different property managers that had to terminate their services due to family and health issues. Antonia was assigned to be our community association manager and everything changed. The board became very active with HOA business, and she has been able to professionally guide the directors in making positive informed decisions. Antonia is always very responsive to phone calls, emails, and text messages. She promptly notifies the directors of any communications needing a quick response. She has been a pleasure to work with over the past 12 months. Our directors are very active in their duties and Antonia ALWAYS has the time to communicate and provide professional direction. Our vendors have also provided positive feedback in working with Antonia. Thank you, Antonia, and keep up the good work keeping all the directors working as a team!

Fantastic experience: We have had an excellent experience working with Antonia at Progressive Association Management Co. They are a big help to running and operating our HOA at Bixby Gardens.

Negative experience: This association really lacks professionalism. I have never had 1 good thing to say about them. Always changing property managers and making home owners feel as if we are always wrong if and when we complain about someone breaking the rules nothing is done. They don't or won't answer you with any emails or phone calls. Don't waste your time with this association company. They lack in alot of things especcially communication and instead of making us homeowners and community feel valued and heard they only do what the board members want. They also let renters do as they please. They love raising dues and nothing shows being upgraded or fix unless legally they must. They are great at cutting trees and removing plants to make our community look ugly. 2 thumbs down!

Fantastic experience: Thank you so much Semantha for an excellent service as always.

Fantastic experience: We’ve been extremely pleased with the professionalism and dedication of our HOA manager, Noemi. From day one, they have shown a strong ability to handle complex issues with clarity, fairness, and attention to detail. Whether it’s navigating maintenance requests, enforcing community guidelines, or helping the board stay on top of projects and budgets, they remain calm, organized, and solution-focused. One of the qualities that truly sets them apart is their communication style. They’re responsive, clear, and proactive in keeping residents informed—whether through timely email updates, newsletters, or just being available to talk when questions arise. They don’t just “manage”—they take the time to explain processes, follow through on commitments, and ensure everyone feels heard and respected. Having someone so competent and approachable in this role has made a real difference in our community’s day-to-day operations and overall sense of cohesion. We’re grateful for their hard work and ongoing support.

Fantastic experience: Noemi is so friendly, helpful, and gets things done! She’s always on top of everything and is so sweet. I never have a problem reaching out to ask questions because I know she’ll be kind and knowledgeable. Progressive is definitely lucky to have her on the team, she’s truly a gem!

Fantastic experience: I called and spoke to I believe it was Kayla and she was an absolute pleasure to work with! She went above and beyond to help me resolve a billing issue, taking the time to explain everything clearly, and ensuring it was handled quickly, her professionalism, patience, and friendly attitude made the entire process stress-free. It’s rare to find someone so dedicated and efficient. Thank you for all your help!

Fantastic experience: I was having some issues paying a bill and spoke with Kayla. She was able to assist me right away and made sure I was taken care of. I’m so used to dealing with management that does not want to help, so having Kayla was a breath of fresh air. A big thank you to her!

Negative experience: 1 star. Terrible experience with this association. Their payment website has been broken for months—worked for my first payment, then stopped completely. I’ve called multiple times to pay my bill, including at 4:40 PM when they close at 5, and no one picks up. Three months of this nonsense. Fix your system and answer your phones!

Fantastic experience: Dear Progressive Management, I wanted to take a moment to express my gratitude for the amazing job your company does in managing my HOA. The different departments you have in place are truly impressive, and they have been incredibly helpful in addressing any questions or problems I've had. When it comes to paying my dues, I know I can always rely on Kayla for assistance. She is knowledgeable and efficient, making the process seamless and stress-free. For any requests regarding transitions, I have found Iman to be the go-to person. Her expertise and attention to detail have been invaluable in ensuring a smooth and successful transition. And lastly, I would like to commend Noemi for her exceptional customer service. She is not only great at answering any questions I have about my HOA, but she is also a genuinely nice person to interact with. I truly appreciate the great team you have at Progressive Management. Your dedication and professionalism have made my experience with my HOA a positive one. Thank you for all that you do! Warm regards, Soledad Z.

Negative experience: Although this company may seem professional and overall has great reviews, don't waste your time with them. Similar to what others have commented in their reviews Noemi and Veronica are absolutely horrible in terms of communicating and making sure that HOA homeowners feel valued and heard. We had our community newly paved and within a week or two the trash truck dripped white paint all over. Immediately Noemi sent the homeowners an email blaming us when in fact it could've been that the bucket of paint that was tossed was from a previous route and just so happened to pop/leak when the trash truck started to compress the trash in our community. Not even to this day, months later has she helped to resolve this issue. We still have white paint everywhere on the floor in our community. In addition, Noemi sends same day emails with less than a 10 hour notice for an election board meeting being held. If we are valued and our input matters homeowners should have been given at least a few days notice or even a week to make arrangements to attend. In addition, a tree trimming email was also sent on the Friday before Thanksgiving week for a Monday tree trimming service being completed (less than a 24 hour business day notice) when in fact there was also a tree being removed near a home, which isn't what the email stated. What if the resident would have already decorated that area as they do every year for Christmas? How would they have explained to their kids that now the decorations need to be removed because the tree was being cut down? When I contacted Noemi to inquire why the tree was removed when my neighbor who has a similar tree with the exact same issue was only trimmed she was extremely rude and said she doesn't need to give me an answer because it's in a common area. She clearly did not understand my question and because I repeated my question to her and wanted an answer she assumed it was better to hang up on me because she couldn't provide a clear answer. I can't help but feel targeted at this point. I wrote both her and Veronica an email and not a response was given after a week. I had to follow up again with them and Veronica replied that Noemi would get back to me, which she hasn't. In addition, I have written them back in September about our jacuzzi jets not working properly and other residents have also verbally mentioned their concern and not even to this day has the issue been resolved. Noemi does what the HOA board wants her to do and doesn't give her professional expertise on how things should be done and handled in a community. If the board is bothered by basketball courts that are in a common area (in front of their walkway door, not in anyone's way or street) then she will send notices because they tell her to, but others who have benches, junk, dog strollers, pots of flowers or plant their own plants and flowers in a common area are not addressed or given a letter to remove those items because the board doesn't see that as a problem. Sadly, many young families with kids and even others who don't have kids do not feel valued and appreciated in our community. Please don't waste your time with this company. They lack communication and instead of making the homeowners and community feel valued and heard they only do what the board members want.

Fantastic experience: I was so pleased with the service I received from this business. Lilly went above and beyond to help me.

Fantastic experience: Progressive Property Management has been great. I highly recommend this management company you cannot go wrong.

Fantastic experience: I would recommend this co'z the people here, has excellent communication skills. They actively work and I appreciate their proactive approach.

Fantastic experience: Lily is beyond awesome! She is quick to respond and so friendly and helpful.

Fantastic experience: I’ve been working with progressive for some time now. I definitely recommend them!

Fantastic experience: "I had an amazing experience with this company! I highly recommend them to anyone especially family and friends!!!

Fantastic experience: Scott is great at progressive property management. He will stand behind his promise of nothing but excellence! And his associate Cameron also a great hard working agent. They will work hard for you. I feel at ease under their guidance and expertise. Definitely better than the rest … Thank you.

Negative experience: Horrible management company , I’ve been requesting the keys to the bathroom in the pool areas , and management does not respond until i send out a second follow up email . I pay hoa fees right ? They don’t have the keys . So, you would think they would figure out a way to get the keys … nope , still waiting been months I’ve been asking .

Negative experience: Shameful and disappointing customer service - we have reached out to them (Naomi, Kayla and Veronica) three times with no response. They took over our association right at the time I sold, and they miscalculated our balance and the fact that Escrow made a payment on our account. They owe us over $400, and we can't even get the dignity of a response. I wouldn't work with this company - they just ignore you hoping you'll go away. It has been almost two months - and no reply to three very clear emails. I don't know what to do at this point. I know what you should do if you were considering working with them. (Brookview Newport HOA)

Fantastic experience: Mrs. Wong is the best HOA manager in town. She is a good listener, patient, and caring for each homeowner who attended last Friday’s meeting. Also, her collaboration with our President Wu, in addressing the complex and ongoing plumbing issues has been commendable. It is truly our community’s pleasure to have such an excellent and outstanding staff to work with.

Negative experience: I have put off posting a review for a very long time, but it's just been a series of mistakes and subpar performance, even after escalating issues to the owner. I am worn out, left feeling that I can't count on this team, that I have to double check their work because they don't double check their work, they don't seem to take pride in getting it right the first time, they don't seem to have any passion about customer happiness. I am a customer, an HOA treasurer, and I am miserable, exhausted, because I have to check their work. Many mistakes since July 2022. And when it comes to after hours emergencies, I am very unhappy with the lack of responsibility and good judgment. I can only hope that in the future they will take some pride in their work and develop the passion for customer service that their owner proclaims to have, check their work, do it right the first time, and that at the end of 2024, I can replace this negative commentary with a glowing report. I can only hope.

Negative experience: Bad bookkeeping. Our unit was receiving no HOA bills after 4 months of their mgmt, but we did not notice as our bank had paid $177 in April vs amount of $1177 (3 months) on the check. So, banks are pretty bad these days. In September, we noticed we never got the July-Sept bill. As it turned out, Progressive had been pulling money from someone else's bank account to autopay our fees since April!!. It took lots of forensic accounting to clean this up. Does not inspire confidence. How do we know they dont do this with our condo HOA money to pay another association's bills? We dont, unless someone checks our HOA bank statements every month. (No one does, of course.) I think this is very scary, and I wish we would fire these guys. They obviously lack training and adequate oversight. They are dangerous for your HOA.

Fantastic experience: The manager for our property is Alyssa. She is very professional, always quick to return phone calls and emails, and is very proactive in getting needed quotes and repairs. She is a huge asset to Progressive.

Fantastic experience: I had the privilege of working with Alyssa Kraus. She is incredibly responsive, detailed oriented, and knowledgeable. So grateful for all her help!

Fantastic experience: Sam is by far the best i have worked with. She's always available and replies in a timely manner. Always a pleasure working with her. Thank you for all you do for us.

Negative experience: They are not taking care of our properties down in Village San Juan. There has been a pile of junk (furniture, mirror, etc.) for a month now collecting vermin and is a safety and health issue. They are not on top of things like the previous HOA mgmt company.

Fantastic experience: Sam is such a wonderful person. She helped me and she has great customer service!

Fantastic experience: LOVE SAM!! she knew exactly what i needed help with and she explained everything so my husband and I could understand it. HIGHLY recommended to anyone who is thinking of moving to Orange.

Fantastic experience: Highly recommend working with them. SAM is amazing and she helped me and my wife with everything we needed.

Fantastic experience: Dealing with tenants is hard, and Ms. Iman made a hard situation bearable. The professional manner in which she helped rectify a situation was incredible. She has tact and grace and I will continue to use her services with my properties.

Fantastic experience: I am extremely satisfied with the customer service provided. Lorena Chavez is so helpful and answers all my questions with a fast response. Thank you Lorena!

Fantastic experience: Progressive has the best customer service. Lorena has always been very professional and super helpful. It's always a pleasure working with her.

Fantastic experience: Lorena, is absolutely amazing.She always answers all my questions and is on top of it. Great customer service! Thank you Lorena!

Fantastic experience: Iman Rojo did an amazing job by helping me answer all of my questions and provided me with all the answers that I needed. Her expertise is great asset to your company.

Fantastic experience: Great customer service. The process was very simple and easily done with the help of Sam. Highly recommend this company!

Fantastic experience: I highly recommend this company! Samantha was the one who helped me and she answered all my questions and concerns. Very friendly!

Fantastic experience: amazing experience. receptionist Samantha who provided amazing customer service and assistance. I came out very grateful with her help, thanks sam, you certainly know what you're doing very well! 5 stars for your great job !

Fantastic experience: Few days I called and Sam had the best customer service. She made me feel like I was in such good hands. I appreciate all of your help and being so informative.

Fantastic experience: Thank you Sam for some of the best customer service I’ve ever experienced. She went above and beyond to help me.

Fantastic experience: Lorena was super helpful! she had great customer service! process was super easy with her help!

Fantastic experience: Always a pleasure interacting with the team at Progressive. Iman is always so helpful, reliable and I can feel her smiling through the phone. Appreciate all you do and your exceptional customer service!

Fantastic experience: Really love the customer service at Progressive! Iman is the best and I always enjoy when I get to work with her

Fantastic experience: Hi I worked with Lorena Chávez, her customer service was outstanding and so helpful. She answered all my questions and was able to help me with all my needs! Thank you Lorena for all your help!

Fantastic experience: I highly recommend Iman, she’s extremely knowledgeable and helpful. Love her professionalism. Thank you so much for your help!

Fantastic experience: Oh my word!! I typically do not leave reviews, but I just had to take the time to do so. I tend to have a gazillion questions about everything, but Iman answered each and every one of them with utmost patience. She was thoroughly knowledgeable and explained everything in an easy to understand way. She epitomizes excellent service. Thank you for all your help, Iman!

Fantastic experience: Always had an amazing experience when speaking with Iman. Iman is very attentive and always takes care of any questions or concerns that I have.

Fantastic experience: I had an amazing experience with this company thanks to Iman. She was so attentive and patient and made this process so easy. I’m even more appreciative of how kind she was. Thank you Iman for your professionalism!

Fantastic experience: Her name is Iman and if you find a way to replicate her, you have found the secret recipe! Her attentiveness, dedication, knowledge and time to get to know her clients needs not only makes her exceptional but elevated my experience. You will NOT find another person who provides better solutions or customer service, she is simply unmatched. Progressive Association Management is lucky to have such an amazing team member exemplifying the company’s “client first” culture. I really cannot sing her praises enough. Always ask for Iman, she will ALWAYS take care of you. Thank you Iman for building such a trusting space and finding the perfect solutions to meet my needs. When I share my positive experience with Progressive Association Management with others…I always make sure to include Iman in my story as she was a major factor! Big THANK YOU to Iman!!!! 10/10, 5 stars and everything that captures exceptional!

Fantastic experience: Iman is the best! She is very helpful and knowledgeable. Always a positive experience with her. Thank you Iman!

Fantastic experience: Working with progressive associations management has been wonderful Sam took such a good care of us I had an amazing experience thank you progressive thank you Sam ..

Fantastic experience: I had the best experience with Sam, she helped me with all my questions, needs and concerns, very polite, professional and went above and beyond! The best, thank you!!

Fantastic experience: Progressive is the best HOA ….we appreciate the hard work Sam is always available and helpful highly recommended…

Fantastic experience: The best HOA management company we’ve had so far. Lily, we appreciate all of your hard work. if i could give her 10 stars i would.

Fantastic experience: We have been so pleased with our experience with the company. After talking to Lily who is so knowledgeable, patient, and professional in what she does we feel better educated and our questions are answered. Thank you so much for all your help.

Fantastic experience: Working with Lily on our HOA was stress-free. She’s always available and so helpful! Thank you Lily for always responding fast.

Fantastic experience: This company has been great for our HOA. Lily has been such a big help and very knowledgeable.

Fantastic experience: Working with Lily has been wonderful. She is super easy to work with and is professional.

Fantastic experience: I can’t say enough about Sam, she was so wonderful and understanding with us. She was so knowledgeable and took such good care of us. She took her time with us and didn’t make us feel rushed. I would highly recommend Sam to anyone and everyone!

Fantastic experience: I had an amazing experience working with Sammantha. She goes above and beyond when it comes to helping you. Her professionalism is immaculate. Thank you so much Sammantha.

Fantastic experience: I highly recommend Progressive Associations Management for their service and exceptional customer care. Sam the receptionist is very responsive, helpful, and attentive.

Fantastic experience: Great customer service! Staff was very welcoming and helpful. Sam, in particular, who was very friendly and was able to answer all of our questions.

Fantastic experience: Progressive Association Management has been great on taking care of our Association. Shout out to Lily, for always being very helpful and supportive.

Fantastic experience: I am extremely satisfied with the exceptional level of customer service provided by this esteemed organization, particularly with the assistance of Sam. I wish to extend my sincerest gratitude for the outstanding support and care that was extended to me. Thank you very much for your unwavering commitment to delivering unparalleled service.

Fantastic experience: I normally don't like to call for information because receptionists aren't polite, but having Sam helped me to give me exactly the help and information I needed was great and will definitely will recommend people here because of her.

Fantastic experience: Great company, highly recommend it! Not only are they professional but very helpful and friendly specially Mrs. Samantha who was constantly answering all our questions and went above and beyond for us.

Fantastic experience: Sam is the go to in this place! She took care of all our needs and was very caring. When it comes to take care of the customer she’s the best at it.

Fantastic experience: I have always had the best experience when reaching out to Progressive. Sam is very attentive and always takes care of any questions or conserns that I have. It is always a pleasure to work with Progressive.

Fantastic experience: I had a problem with my door lock , I literally could open my door , Sam helped me right away to get connected to a handyman who help me within minutes , she made this situation a smooth she was so kind and patient with me and resolve the issue.

Fantastic experience: Just wanted to stop by here and give Sam a big compliment for helping me with my work orders making sure everything was done quick and easy. Thank you for hiring Sam and making my living here a great one

Fantastic experience: Wow! Just amazing! Husband and I left with an amazing experience. Staring with front desk receptionist Sam who provided amazing customer service and assistance. Definitely will return. If you want friendly and fast service this is the place.